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Surveillix™ DVR
Software Manual
Manual Edition 27829AF – MAY 2008
Printed in USA
No part of this documentation may be reproduced in any means, electronic or mechanical, for any purpose, except as expressed in
the Software License Agreement. Toshiba shall not be liable for technical or editorial errors or omissions contained herein. The
information in this document is subject to change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. THE ENTIRE RISK
ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL TOSHIBA BE LIABLE
FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER
(INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS
OF BUSINESS INFORMATION), EVEN IF TOSHIBA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
WHETHER IN AN ACTION OR CONTRACT OR TORT, INCLUDING NEGLIGENCE.
This software and documentation are copyrighted. All other rights, including ownership of the software, are reserved to DVR Support
Center. TOSHIBA, and Surveillix are registered trademarks of TOSHIBA CORPORATION in the United States and elsewhere;
Windows, and Windows XP are registered trademarks of Microsoft Corporation. All other brand and product names are trademarks
or registered trademarks of the respective owners.
The following words and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to
follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to
follow directions could result in damage to equipment or loss of
information.
Turning on the DVR ................................................................................................................................................... 2
Turning Off the DVR .................................................................................................................................................. 2
Using the DVR Utility ................................................................................................................................................. 3
Changing Video Format ........................................................................................................................................ 4
Live Camera Options ............................................................................................................................................ 4
Camera View ............................................................................................................................................................. 5
Recording Status Indicator ................................................................................................................................... 5
Special Recording ................................................................................................................................................ 5
TV Out Controls ......................................................................................................................................................... 6
Camera Setup ......................................................................................................................................................... 11
Setup a New Camera ......................................................................................................................................... 11
Obtaining the Unlock Code ................................................................................................................................................................... 12
Unlocking a New Network Camera ..................................................................................................................... 14
Connecting a Network Camera ........................................................................................................................... 14
Creating a Motion Area ....................................................................................................................................... 15
Removing a Motion Area .................................................................................................................................... 16
Activating an Alarm on a Motion Event ............................................................................................................... 16
Enable Video Out to Spot Monitor ......................................................................................................................................................... 19
Maximum PPS Table .......................................................................................................................................... 20
Create a Recording Schedule ............................................................................................................................. 23
Create a Sensor Schedule.................................................................................................................................. 23
Special Day Schedule ........................................................................................................................................ 24
Creating/Editing a ‘Special Day’ Schedule ............................................................................................................................................ 24
Deleting a ‘Special Day’ Schedule ........................................................................................................................................................ 24
System Restart Setup ......................................................................................................................................... 25
Create System Restart Schedule .......................................................................................................................................................... 25
Activate PTZ Preset on Sensor .......................................................................................................................... 27
General Setup ......................................................................................................................................................... 28
How to Use Intensive Recording ........................................................................................................................................................... 29
Enabling Live Audio ............................................................................................................................................................................... 30
Auto Sequencing Setting .................................................................................................................................... 32
Create Custom Auto Sequence ............................................................................................................................................................ 32
Information .............................................................................................................................................................. 34
Disk Management ............................................................................................................................................... 35
User Management .............................................................................................................................................. 36
Add a New User .................................................................................................................................................................................... 36
User Rank ............................................................................................................................................................................................. 37
Changing the Administrator Password ............................................................................................................... 37
Status Check / Email .......................................................................................................................................... 38
General .................................................................................................................................................................................................. 38
Recording Data Check .......................................................................................................................................................................... 39
SMART Information ............................................................................................................................................................................... 40
Play Controls ...................................................................................................................................................... 44
Adjust the Brightness of an Image ...................................................................................................................... 45
Zooming In on an Image ..................................................................................................................................... 45
Zooming In on a Portion of an Image ................................................................................................................. 45
Open Video from Saved Location ....................................................................................................................... 45
Time Sync ........................................................................................................................................................... 45
Daylight Saving Time .............................................................................................................................................. 46
Save to JPG or AVI ................................................................................................................................................. 46
Single Clip Backup .................................................................................................................................................. 47
Printing an Image .................................................................................................................................................... 47
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Performing a Basic Search ...................................................................................................................................... 48
Index Search ........................................................................................................................................................... 48
Performing an Index Search ............................................................................................................................... 48
Index Search Results Display ............................................................................................................................. 48
Performing an Object Search ............................................................................................................................. 51
Search in Live .......................................................................................................................................................... 52
PAN / TILT / ZOOM ..................................................................................................................................................... 55
Pan / Tilt / Zoom Overview ...................................................................................................................................... 56
Setting Up a PTZ Camera ....................................................................................................................................... 56
Attaching the PTZ Adapter ................................................................................................................................. 56
Enable the PTZ Settings ..................................................................................................................................... 56
Creating and Viewing Preset Positions ............................................................................................................... 57
Creating a Preset .................................................................................................................................................................................. 57
Viewing a Preset ................................................................................................................................................................................... 57
Controlling a ptz camera ......................................................................................................................................... 59
Using the Graphical PTZ Controller .................................................................................................................... 59
Using the On-Screen Compass .......................................................................................................................... 59
PTZ Tour Schedule ............................................................................................................................................ 61
Create PTZ Tour Schedule ................................................................................................................................................................... 61
BACKING UP VIDEO DATA ....................................................................................................................................... 65
Backup Center Overview ......................................................................................................................................... 66
General Backup Screen...................................................................................................................................... 67
Performing a General Backup ............................................................................................................................................................... 67
LAN / ISDN / PSTN CONNECTIONS .......................................................................................................................... 71
lan overview ............................................................................................................................................................ 72
connecting to a lan using tcp/ip ............................................................................................................................... 72
WEB VIEWER .............................................................................................................................................................. 79
web viewer overview ............................................................................................................................................... 80
Configuring the Server for Remote Connection .................................................................................................. 81
Connecting to a DVR Using Web Viewer ........................................................................................................... 81
Closing the Web Viewer ..................................................................................................................................... 81
INCLUDED SOFTWARE SETUP ................................................................................................................................ 83
Configuring the DVR ........................................................................................................................................... 84
Configuring the Client PC ................................................................................................................................... 84
Filter Event List ...................................................................................................................................................................................... 85
Add Items to Alarm Confirm List ........................................................................................................................................................... 86
View Recorded Video ............................................................................................................................................................................ 87
Export Video .......................................................................................................................................................................................... 87
Create a New Remote Connection ....................................................................................................................................................... 90
Configuring the DVR ............................................................................................................................................................................. 91
Configuring the Server for Remote Connection .................................................................................................................................... 91
Digital Verifier Overview .......................................................................................................................................... 92
Installing the Digital Verifier ................................................................................................................................ 92
Using the Digital Verifier ..................................................................................................................................... 92
Configuring the Server for Remote Connection .................................................................................................. 95
Connecting to an DVR ........................................................................................................................................ 95
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DVR BASICS
This chapter includes the following information:
• Turning the DVR on and off
• Becoming familiar with the Display screen
• Defining Screen Divisions
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TURNING ON THE DVR
Once the cables and adapters have been properly connected it is time to turn on the power. To turn on the power follow these steps:
1. Turn on the monitor and any external peripherals (ex. Printers, External Storage Devices, etc.) connected to the DVR.
2. Turn on the Secondary Power Switch located in the rear of the DVR.
3. Turn on the main power switch located on the front of the DVR.
The DVR will run a series of self-tests. After two or three minutes a series of messages may be displayed as the various hardware and
software subsystems are activated. Under normal circumstances you should not be asked to respond to these messages. If you are
asked to respond to the messages (adding a Printer, Monitor, etc for the first time) follow the instructions carefully.
After this finishes, the Surveillix DVR software should load automatically and bring you to the main screen.
TURNING OFF THE DVR
To turn off the DVR unit, select the Exit button on the main screen and select Power Off. The DVR will safely shutdown, it may take
several minutes to shut down completely.
CAUTION: Always be sure to follow the proper procedures when turning off the power to the DVR. NEVER disconnect
the power to the DVR while it is still running or in the process of shutting down. Doing so can cause data loss, file
corruption, system instability and hardwa re failure
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USING THE DVR UTILITY
Exporting DVR Settings
Exporting DVR settings can help configure multiple DVRs quickly or reconfigure a DVR that has failed. Some things must be kept in
mind when using this feature.
You cannot use this function on:
1. Exit to Windows by clicking the Exit button on the Main Display Screen and selecting Restart in Windows Mode. (See the Display
2. Click Start > Programs > Surveillix > VFormat.
3. Click the Export button in the System Settings tool section.
4. Select a location to save the settings file and click Save. The DVR Utility will export the DVR settings and automatically close.
5. Click the OK button to close the VFormat Utility.
• DVRs that are different models.
• When upgrading from certain software versions. You cannot use this feature when upgrading from v1.x to v2.x
Screen section later in this chapter).
Importing DVR Settings
1. Exit to Windows by clicking the Exit button on the Main Display Screen and selecting Restart in Windows Mode. (See the Display
Screen section later in this chapter).
2. Click Start > Programs > Surveillix > VFormat.
3. Click the Import button in the System Settings Tool section.
4. Select the location of the settings file to import and click Open.
5. Click Yes to import the data file.
6. Click the OK button to close the VFormat Utility.
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Changing Video Format
1. Exit to Windows by clicking the Exit button on the Main Display Screen and selecting Restart in Windows Mode. (See the Display
Screen section later in this chapter).
2. Click Start > Programs > Surveillix > VFormat.
3. Select the appropriate video setting from the list in the Video Setting Section – NTSC or PAL.
4. Click Set.
5. Click the OK button to close the VFormat Utility.
DISPLAY SCREEN
Each time the DVR is started, the program defaults to the Display screen. The following diagram outlines the buttons and features
used on the Display screen. You should become familiar with these options as this is the screen that will be displayed the majority of
the time.
Opens:
• Search Display
• Backup Center
• PTZ Controller
Opens Setup Display
Screen Division buttons
Sensor Status
Relay Outputs
Live Camera Options
Right-click a live camera to display these options:
• Full Screen
• Instant Recording
• Search In Live
Current Date /
Time
Open TV Out Options
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CAMERA VIEW
Recording Status
Special Recording Type
INSTANT
Camera No. and Name
Recording Status Indicator
The camera status for each camera is displayed in the upper right corner on the Video Display Area. The following are the different
states for each camera:
Recording Displayed when the camera is currently being recorded to the DVR.
Motion Detection Displayed when a camera (set up for motion detection) detects motion.
Display Displayed when the camera is currently not being recorded to the DVR.
Special Recording
There are two types of DVR Special Recording. Text is displayed on the camera indicating what type of Special Recording is
activated.
SENSOR Sensor is displayed when a sensor, associated with a given camera, is activated.
INSTANT Instant Recording is a manual activation of the recording for the selected camera. Regardless of the recording method,
Instant Recording will start the camera recording and also flag the video for future searches using the Index Search
feature. INSTANT is displayed when a user activates the instant recording option. Double Right-Click the video display
to activate and deactivate the Instant Recording option.
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SCREEN DIVISION BUTTONS
The Screen Division buttons allow you to view cameras in groups such as two by two, three by three and four by four. The button
options are shown below.
1st Four Cameras View – Displays cameras 1-4 in the Video Display Area. To return to a different Multi-Camera
View, select a different Screen Division option from the Screen Division Menu.
2nd Four Cameras View – Displays cameras 5-8 in the Video Display Area. To return to a different Multi-Camera
View, select a different Screen Division option from the Screen Division Menu.
3rd Four Cameras View – Displays cameras 9-12 in the Video Display Area. To return to a different Multi-Camera
View, select a different Screen Division option from the Screen Division Menu.
4th Four Cameras View – Displays cameras 13-16 in the Video Display Area. To return to a different Multi-Camera
View, select a different Screen Division option from the Screen Division Menu.
1st Nine Cameras View – Displays cameras 1-9 in the Video Display Area. To return to a different Multi-Camera
View, select a different Screen Division option from the Screen Division Menu.
2nd Nine Camera View – Displays cameras 8-16 in the Video Display Area. To return to a different Multi-Camera
View, select a different Screen Division option from the Screen Division Menu.
Multi-Camera View – Displays a group of cameras within the Video Display Area.
All Camera View – Displays all 16 cameras within the Vid eo Display Area.
Multi-Camera View – Displays a group of cameras within the Video Display Area.
Multi-Camera View – Displays a group of cameras within the Video Display Area.
Full Screen – The Full Screen Option allows you to view the Video Display Area using the entire viewable area on
the monitor. When this is selected, no menu options are visible. You can activate the Full Screen Option by clicking
on the Full Screen button within the Screen Division Menu. You can deactivate Full Screen mode by right-clicking on
the screen.
Auto Sequence – Sequences through the Screen Divisions sets. For example, selecting the 1A and then the Loop
button will sequence through 1A, 2A, 3A, 4A and then repeat. This option is not available for the 7, 10 and 13 screen
divisions.
TV OUT CONTROLS
The DVR features an optional TV-Out functionality which allows users to output video from any number of cameras, in sequence, to a
television or monitor display.
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NOTES:
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NOTES:
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SETUP OPTIONS
This chapter includes the following information:
• Setup Overview
• Camera Setup
• Motion
• Frame Setup
• Schedule
• Sensor
• Network
• Information
• Administrative
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SETUP OVERVIEW
The Setup options allow you to optimize your DVR by adjusting things like camera names,
reboot schedules, recording schedules and more. It is extremely important that you setup
your DVR correctly for several reasons.
•Recording Schedules – By optimizing the recording schedule you can increase the
amount of pertinent recorded video that is saved on the DVR and keep it longer. You
can optimize the type of recording done by adding motion detection to this as well,
again increasing the amount of useful video.
•DVR Access – By setting up the access passwords you can tightly control the types
of access an individual may have. This ensures the security and integrity of the DVR.
•Camera Naming – By naming each camera you can easily identify the location and
any other pertinent information that may be helpful simply by viewing it on the Video
Display Area.
•Adjusting Camera Color – By adjusting each camera’s color settings you can
optimize the clarity and detail that is recorded.
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CAMERA SETUP
Selected Camera
Dis
Define Camera Name
Adjust
• Brightness
• Hue
• Contrast
Apply System Defaults
to Selected Camera
pply Current Settings
to all Cameras
pply System Defaults
to All Cameras
Enable VMD (Motion Based) Network camera motion detection. (Only available on select network video devices.)
Setup a New Camera
1. Attach camera to the rear of the DVR chassis.
2. Click the Setup button on the Main Display Screen.
3. Click the Camera Setup button to open the Camera Setup Display.
4. Select the channel that corresponds with the new camera from the Select Camera List.
5. Enter a name for the camera in the Camera Name box.
6. Adjust the Brightness, Hue and Contrast if necessary.
7. Select the appropriate sensors to associate with the camera.
8. Click the Apply button when finished.
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HVR Registration (DVR/EVR Upgrade Option)
Use the following instructions to register the network recording functionality of an HVR or upgraded DVR/EVR. Contact your sales
representative to purchase the HVR upgrade for a DVR or EVR.
Have the following information available before registering the HVR upgrade.
HVR Software Serial Number: The product Serial Number is the unique number that Toshiba provided with the software purchase.
System ID: The System ID is a number generated by the Surveillix. This is a unique code generated using the MAC address of the
computer running the software. The following steps illustrate how to locate the System ID.
1. Enter Setup.
2. Click Camera Setup.
3. Click the Registration button.
4. In the Network Device Authentication, the System ID can be located under the “Add a new Serial Key” section (shown below).
Obtaining the Unlock Code
1. Open an Internet browser and go to: http://register.surveillixdvrsupport.com
2. Enter the Product Serial Number provided by Toshiba.
3. Enter the System ID generated by the DVR.
4. Click Submit.
5. Verify the information.
6. Click Next if the information provided is correct.
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7. Once validated, the browser displays the Unlock Code.
8. Print the page and save for later reference.
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Unlocking a New Network Camera
1. Start the Surveillix DVR.
2. Enter Setup.
3. Enter Camera Setup.
4. Click the Registration button.
5. Enter the Unlock Code generated by the Toshiba
Registration Site into the “new serial number” box.
6. Click Add a serial number.
7. Once the new serial number has been added to the list,
click OK.
Connecting a Network Camera
1. Open Camera Setup. Setup > Camera Setup.
2. Select the camera channel to add a Network Device to.
3. Check the Use Network Device Box.
4. If the Network Device supports PTZ check the Enable Network
Device PTZ Box.
5. Click Setup Network Device and the Network Device Properties
window will appear.
6. Click Setup to add a Network Device.
7. Select the Manufacturer (Class) and Model of camera being added
then click Next.
8. Enter the IP Address, Port, ID, and Password of the Network Device
and click Finish.
9. Click OK when returned to the main Network Device Properties
window.
10. Click Apply and then click OK to exit the main setup window.
11. The Network Device has been added.
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MOTION SETUP
The DVR allows the user to adjust several different Motion Settings and create motion detection regions.
Display full screen video
pop up on motion event
Beep on motion event
Display full screen video
pop up on sensor event
Schedule recording at a regular specified interval
Reduces Analog Signal Noise from Motion Detection
Creating a Motion Area
1. Click the Motion button in Setup.
2. Select a camera from the Select Camera list.
3. Select the Detect Detail Motion Area check box.
4. Click Clear.
5. Click Advanced Motion Area Setup.
6. Click a Motion Detection Area shape button.
7. Drag the mouse over the camera image.
TIP: To create a polygon shape, click the mouse at each point and
double-click to close the shape.
8. Click OK.
9. Move the sliders to adjust motion sensitivity and the noise filter.
10. Define the pre-alarm and post-alarm recording time for a motion
event.
Pre Alarm – 0 > 50 Seconds [The number of seconds the DVR
records before motion is detected]
Post Alarm (MOTION) – 0 > 50 Seconds [The number of seconds
the DVR records after motion is detected]
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Removing a Motion Area
To remove the motion areas, in the Motion Regions area, click Clear.
Activating an Alarm on a Motion Event
1. In the Motion Setup window, select a camera to edit from the list.
2. Create a motion area.
3. Select the Alarm Output check box.
4. Select a Control Output to activate for the selected camera.
5. Select the duration to activate the Alarm when a motion event occurs.
Regular Interval Recording
Regular Interval Recording allows users to record a single frame every few minutes or hours when there is no motion. This option is
only available when Motion recording or Sensor recording is setup.
To enable Regular Interval Recording:
1. Select the Regular Interval Recording check box.
2. Specify how often to take an image when no motion is occurring. Users can go as little as one image per second.
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FRAME SETUP OVERVIEW
The Frame Setup Menu allows configuration of the PPS, resolution, quality, and sensitivity of camera channels. When configuring the
PPS sliders the BLUE slider represents the PPS the DVR will record during intensive recording and have available for transmitting to
remotely connected systems. The RED slider represents the PPS that will be recorded by the DVR under normal recording conditions.
The total PPS of all blue sliders may not exceed the recording PPS of the DVR. The PPS of a red slider may not exceed that of the
blue slider for the same channel. The dual sliders allow configuration of the DVR to record at a lower PPS while still being able to
transmit at a higher PPS to remote connections.
Ex. If a camera channel is set to 25 PPS (blue) and 7 PPS (red), the DVR will record at 7 PPS and users viewing live video remotely
can receive up to 25 PPS.
NOTE: The 4 Channel XVR only allows the user to select one frame rate for both recording and remote viewing.
Frame Setup (4 CH x120 model)
Reset Default Settings
Video Format – NTSC/PAL
No. of Recording Frames Selected
Frame Selec
Video Quality
Recording Resolution
Sensitivity
Frame Select Sets the PPS recorded by the XVR and available for viewing on a remote client PC
Video Quality Lower quality video has a smaller file size but appears more pixilated
Sensitivity Sets the Key frame refresh rate. Adjusting this setting can have negative effects on video quality
NOTE: Do not change from default setting unless instructed by a system administrator.
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Frame Setup (x120R, x240, x480 models)
Reset Default Settings
Select Camera Colo
(used in Frame Status Box)
No. of Recording Frames Selected
Video Format – NTSC/PAL
Frame Selec
Frame Status Box
Sensitivity
Video Quality
Recording Resolution
Frame Select Blue Slider: Sets the PPS recorded during intensive recording and available for viewing on a remote client PC.
Red Slider: Sets the PPS recorded by the DVR during normal recording.
Video Quality Lower quality video has a smaller file size but appears more pixilated.
Sensitivity Sets the Key frame refresh rate. Adjusting this setting can have negative effects on video quality.
NOTE: Do not change from default setting unless instructed by a system administrator.
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Frame Setup (x60, x120 models)
Reset Default Settings
Frame Select
No. of Recording Frames Selected
Video Format – NTSC/PAL
Global Recording Resolution
Video Qualit
Sensitivit
Frame Select Blue Slider: Sets the PPS recorded during intensive recording and available for viewing on a remote client PC.
Red Slider: Sets the PPS recorded by the DVR during normal recording.
Video Quality Lower quality video has a smaller file size but appears more pixilated.
Sensitivity Sets the Key frame refresh rate. Adjusting this setting can have negative effects on video quality.
NOTE: Do not change from default setting unless instructed by a system administrator.
Enable Video Out to Spot Monitor
1. Click the Setup button on the Main Display.
2. Click the Frame Setup button.
3. Select the Video Out Box to enable the appropriate channels.
4. Define the Video Out Time (seconds to display each channel on spot monitor).
* Frames recorded in 720x240 are twice the size of the standard 360x240. When recording at
720x240, each frame assigned to the channel will use 2 of the total frames available.
** Frames recorded in 720x480 are four times the size of the standard 360x240. When recording at
720x480, each frame assigned to the channel will use 4 of the total frames available.
32 Channel models utilize two capture cards. When configuring cameras and allocating frames, the
total frame rate for the DVR is split between each capture card. Please reference the chart below for
available frames for each grouping of channels.
Resolution Channels x240 model x480 model
360x240
720x240
720x480
1 to 16 120 frames 240 frames
17 to 32 120 frames 240 frames
1 to 16 60 frames 120 frames
17 to 32 60 frames 120 frames
1 to 16 30 frames 60 frames
17 to 32 30 frames 60 frames
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