Toshiba 1NR, 1ND, 1NA Hardware Service Manual

ToshibaGlobalCommerceSolutions SureMark 4610 Printers

Hardw are Service Guide f o r Models 1NR, 1NA, and 1ND

G362-0565-05

ToshibaGlobalCommerceSolutions SureMark 4610 Printers

Hardw are Service Guide for Models 1NR, 1NA, and 1ND

G362-0565-05

Note

Before using this information and the product it supports, be sure to read Safety Information- Read This First, Warranty

Information, Uninterruptible Power Supply Information, and the information under Appendix B, “Notices,” on page 75.

November 2013

This edition applies to Toshiba SureMark Printer Models 1NR, 1NA, and 1ND.

If you send information to Toshiba Global Commerce Solutions (Toshiba), you grant Toshiba a nonexclusive right to

use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation

to you.

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Figures ...........................vii

Tables ............................ix

Safety ............................xi

About this guide .......................xiii

Who should read this guide ....................xiii

Where to find more information ...................xiii

Notice statements ........................xiii

Summary of changes ......................xv

November 2013.........................xv

September 2013 ........................xv

May 2013 ...........................xv

October 2011 .........................xv

June 2010...........................xv

January 2010 .........................xv

Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND .......1

Features and specifications.....................1

Communication and power .....................3

Ethernet Configuration .....................6

Addressing ..........................7

DHCP ...........................7

Auto IP ...........................7

Systems management support with Ethernet - SNMP ..........8

HTTP Server ........................10

Web Pages .........................11

Web API for printer configuration management ............12

Retrieving Printer’s configuration using HTTP Server Get ........12

HTTP Server POST ......................15

Configuration file format ....................17

Printer sharing ........................21

Locating the power button ....................21

Operating system requirements ...................22

RS-232 Printer ........................22

RS-485 Printer ........................23

USB Printer .........................25

Ethernet Printer........................25

Hardware requirements ......................26

Calling for service ........................26

Printer information label ....................26

Chapter 2. Product specifications .................29

Physical dimensions .......................29

Temperature and humidity limits ..................29

Connector pin assignments ....................30

Power supply ........................30

USB............................30

Powered USB ........................30

RS-232...........................30

iii

RS-485...........................31

Cash drawer .........................32

Printing width, speed, and acoustics .................32

Bar codes ...........................33

Resident code pages ......................33

Chapter 3. Adjusting and maintaining the 4610 ............35

Using and maintaining the 4610 ..................35

Replenishing consumable supplies ................35

Cleaning recommendations ...................37

Chapter 4. Running tests and diagnostics ..............39

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Toshiba Diagnostics for POS Systems and Peripherals ..........39

Toshiba Diagnostics for the Ethernet Printer ..............39

Situations of Importance for the Ethernet Printer ...........40

Toshiba Diagnostics for the RS-232 Printer ..............42

Toshiba Diagnostics for the USB or RS-485 Printer ...........42

Testing the 4610 ........................43

Low paper sensing and calibration.................43

Firmware offline tests .....................45

Troubleshooting ........................49

Chapter 5. Removing and replacing FRUs ..............51

Handling static-sensitive devices ..................51

Removing the interface card ....................52

Removing the covers ......................53

Removing the top cover ....................53

Removing the main cover ....................55

Removing the paper-out sensor...................56

Removing the thermal printhead ..................58

Removing the logic card .....................60

Removing the thermal printhead flat cable ...............61

Removing the cutter motor and paper door assembly ...........62

Removing the rollers .......................64

Removing the low-paper sensor ..................66

Removing the paper transport frame from the main frame .........68

Appendix A. Parts listing ....................71

How to use the FRU catalog ....................71

Assembly 1: Models 1NR, 1NA, and 1ND ...............72

Appendix B. Notices ......................75

Telecommunication regulatory statement ...............77

Electronic Emission Notices ....................77

Federal Communications Commission (FCC) Statement .........77

Industry Canada Class A Emission Compliance statement ........77

Avis de conformité à la réglementation d'Industrie Canada ........77

Australia and New Zealand Class A Statement ............77

European Union Electromagnetic Compatibility (EMC) Directive Conformance

Germany Class A Statement ...................78

Japan Voluntary Control Council for Interference Class A statement ....79

Japan Electronics and Information Technology Industries Association (JEITA)

Korean communications statement ................80

Russian Electromagnetic Interference (EMI) Class A statement ......80

iv SureMark Hardware Service

Statement .........................77

statement .........................79

People's Republic of China Class A electronic emission Statement .....80

Taiwan Class A compliance statement ...............80

European Community (EC) Mark of Conformity Statement ........81

Electrostatic Discharge (ESD) ..................81

Japanese Electrical Appliance and Material Safety Law statement .....81

Japanese power line harmonics compliance statement .........81

Cable ferrite requirement .....................82

Product recycling and disposal ...................82

Battery return program ......................83

For Taiwan: .........................83

For the European Union: ....................83

For California: ........................84

Flat panel displays .......................84

Monitors and workstations.....................85

Trademarks ..........................86

Index ............................87

Contents v

vi SureMark Hardware Service

Figures

1. SureMark 4610 printer .............................1

2. USB interface card ..............................3

3. RS-232 interface card .............................3

4. RS-485 interface card .............................4

5. Ethernet interface card .............................4

6. Get Configuration header example ........................13

7. The configuration file open in a hex editor .....................20

8. The configuration file open in a hex editor .....................21

9. Power button ................................22

10. Location of label with machine type, model number and serial number ...........27

11. SureMark 4610 Models 1NR, 1NA, and 1ND dimensions ................29

12. Offline tests activation .............................45

13. Example of the offline selection main menu .....................46

14. Removing the interface card ..........................52

15. Opening the top cover .............................53

16. Removing the top cover ............................54

17. Main cover tab ...............................55

18. Paper-out sensor...............................56

19. Paper door release lever ............................58

20. Paper door release lever ............................59

21. Removing the logic card ............................60

22. Grounding the logic card ............................61

23. Cutter motor screws..............................63

24. Clearing the door brake ............................63

25. Removing the topmost roller ..........................65

26. Place Holder for Future Artwork .........................66

27. Low-paper sensor removal ...........................67

28. Removing the grounding strap from the main frame ..................68

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viii SureMark Hardware Service

Tables

1. Printer specifications ..............................2

2. Communication interface, rate, and power source ...................4

3. Provided ports ................................7

4. Supported DHCP options ............................7

5. Printer state changes..............................8

6. 4610 Private Enterprise MIB ...........................9

7. Native Mode Support - RS-232 Printer .......................22

8. Native Mode Support - RS-485 Printer .......................24

9. Native Mode Support - USB Printer ........................25

10. Native Mode Support - Ethernet Printer ......................25

11. Summary of dimensions ............................29

12. Power supply pin designations ..........................30

13. USB pin designations .............................30

14. Powered USB pin designations .........................30

15. RS-232 pin designations ............................30

16. RS-485 pin designations ............................31

17. Cash drawer connector pin designations ......................32

18. Station characteristics .............................32

19. Sound characteristics .............................32

20. MCT load command settings for low-paper and critically low-paper amounts .........44

21. Summary of the offline test menu items ......................46

22. Troubleshooting ...............................49

x SureMark Hardware Service

Safety

Before installing this product, read the Safety Information- Read This First.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la informacion de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

xii SureMark Hardware Service

About this guide

This guide contains information about installing, using, and maintaining the Toshiba SureMark™Models 1NR, 1NA, and 1ND printers.

Who should read this guide

This manual is intended for use by trained service representatives.

Where to find more information

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Current versions of Toshiba publications are available on the Toshiba Global Commerce Solutions support website: www.toshibagcs.com/support.

1. On the right side of the web page under Popular Links, select Publications.

2. Click on the publication related to your product.

Notice statements

Notices in this guide are defined as follows:

Notes These notices provide important tips, guidance, or advice. Important These notices provide information or advice that might help you

avoid inconvenient or problem situations.

Attention These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage could occur.

CAUTION These statements indicate situations that can be potentially

hazardous to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

DANGER These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

xiii

xiv SureMark Hardware Service

Summary of changes

This section documents the updates made to each revision of this guide.

November 2013

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September 2013

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May 2013

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October 2011

June 2010

This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide includes the following updates:

v Minor content updates and the addition of a third-party software notice.

This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide includes the following updates:

v Ethernet support and related information added.

This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide includes the following updates:

v Transition to Toshiba branding updates.

This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide (G362-0565-04) highlights table changes for operating system requirements.

This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND Service Guide (G362-0565-02) includes the following updates:

v Additional details on how to calibrate the low paper sensor. v Enhanced offline test menu descriptions. v Additional troubleshooting scenarios. v Revised or new part numbers. v Enhanced the index.

January 2010

This edition of the SureMark 4610 Models 1NR, 1NA, and 1ND User's Guide (G362-0565-01) includes the following updates:

v Miscellaneous updates and corrections on the Model 1NR, 1NA, and 1ND

specifications. v Corrections to the illustrations and procedures to service the Models 1NR, 1NA,

and 1ND prnters.

xvi SureMark Hardware Service

Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND

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This manual provides problem determination and testing information, and includes a parts listing of field-replaceable units (FRUs) for the SureMark printers.

The SureMark 4610 Models 1NR, 1NA, and 1ND are single-station printers with a high-speed thermal station and an improved cutter. The Models 1NR, 1NA, and 1ND printers are designed for ease of service.

Figure 1. SureMark 4610 printer

In addition to increased printing speed and an improved cutter, enhanced system management sensors and serviceability features have been added. The 1NR, 1NA, and 1ND printers also include a paper-out sensor, low-paper sensor, and print head "health" sensor. For easy paper loading, there is a cover open button to enable one-handed paper loading.

Features and specifications

The SureMark 4610 Models 1NR, 1NA, and 1ND provides:

v Easy paper loading v Fast, quiet receipt printing v High-speed thermal station printing v Enhanced system management sensors

– Paper present

– Low-paper sensing

– Printhead status – Characters printed

v Beeper v Quieter paper cutter

v USB, RS-232, RS-485, and Ethernet interfaces v 3 MB flash memory for storing messages, logos, code pages, and electronic

journal data

v DBCS thermal font - 24 x 24 matrix v Bar code generation v Downloadable fonts and code pages v Downloadable microcode v Small footprint v Wall mount

Table 1. Printer specifications

Printer:

v Print speed - up to 80 lps (thermal

single color printing)

v Dots per inch (dpi)- 203 v Print method - Thermal v Tear bar - Standard (Need additional

information)

v Rotate printing supported (line by

line)

v Beeper v Paper:

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– Size:

- 58 mm or 80 mm single- or two-color

- 102 mm (4 in) maximum outer diameter internal roll

– Loading - Drop and load – Cutter - standard

v Color

– Iron gray – Pearl white

v Mounting

– Integrated (tray or filler panel) – Distributive (free standing)

Communication:

v Ports and connectors:

– RS-232 (9-pin D-shell) for POS

Terminal Communications – Powered USB port – Power input connector – Cash Drawer (RJ-11) – RS-485 for POS Terminal

Communications – Standard USB port – Ethernet port

v Drivers:

– Windows – UPOS (OPOS and JavaPOS – 4690 OS

™

Physical dimensions:

v Size

– Height:

- Cover closed - 159 mm (6.26 in)

- Cover open - 260 mm (10.24 in) – Depth -177 mm (6.97 in) – Width - 145 mm (5.71 in) – Weight:

- Without interface card - 1.4 kg (3.09 lb)

- With interface card - 2.5 kg (5.51 lb)

Power supply:

v Standard 4610 power supply (P/N 40N5050, or

later): – 110/220 VAC Input – +24 VDC Output –75W

v Terminal supplied power option (Powered

USB): – 24 V powered USB connection using the

Toshiba supplied cable (P/N 40N4790 =

0.75 m, 40N4789=2m,42J2477 = 1.55 m)

Controls and indicators:

v Cover Open v Paper feed v Beeper v Status LED v Paper status LED v Power switch

)

2 SureMark Hardware Service

Communication and power

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An interface card provides communication with the SureMark Models 1NR, 1NA, and 1ND to the system unit. Select the card for your type of communication: the RS-485, RS-232, USB, or Ethernet.

BA C D

Figure 2. USB interface card

A Cash drawer B Powered USB C Standard USB D Power supply

E F G

Figure 3. RS-232 interface card

E Cash drawer F RS-232 G Power supply

Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND 3

Figure 4. RS-485 interface card

H Cash drawer I RS-485

Figure 5 illustrates the communications connections on the Ethernet interface card.

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Figure 5. Ethernet interface card

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J Ethernet K Power supply L Cash drawer

Table 2. Communication interface, rate, and power source

Device Description Power

Ethernet 10/100 Ethernet port for connection

to an industry standard Ethernet LAN

RS-232 9.6K-115.2 K (selectable using

offline or online configuration) baud rate

RS-485 Toshiba proprietary System unit input voltage +38 V or

Requires separate power supply

+24 V (Japan only)

4 SureMark Hardware Service

Table 2. Communication interface, rate, and power source (continued)

Device Description Power

USB USB is 2.0-Compliant Full-Speed

HID; bulk transfers at 12 Mbps (megabits per second)

System unit input voltage (+24 V); power supply if standard USB cable is used

Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND 5

Ethernet Configuration

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Ethernet communications are supported on printers manufactured after June 10, 2013, with firmware EC level 14.00 and above. The date of manufacture can be found on the bottom of the printer.

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Older levels of the main logic cards (MLC) for these printers manufactured prior to June 10, 2013 will not support Ethernet. MLCs that have the circuitry to support Ethernet will be identified internal to the card.

If an Ethernet Interface adapter is installed and the MLC indicates that Ethernet is not supported, an error message is printed. On the 1xR printers, the ready light will blink amber.

A media access control (MAC) address is necessary for Ethernet function and will be stored in the Ethernet interface adapter at the factory. The printer will print out an error message if the MAC address is invalid or is not stored in the Interface card. There is no capability of changing or cloning a MAC address in the field. Every interface card (IFC) has a unique MAC address. See “Toshiba Diagnostics for the Ethernet Printer” on page 39 for more information.

If an Ethernet adapter is detected, the firmware will not back-level to a pre-Ethernet supported level.

Ethernet addressing options can be changed via:

1. Offline menus: See “Firmware offline tests” on page 45 for more information. Reset Network Configuration will reset the user-modifiable network configuration items to factory default. MAC is not affected.

2. Web interface.

3. Configuration utility.

4. Web API configuration download.

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When these options are changed, they are stored in the MLC (main logic card) and backed up in the IFC (interface card). If the printer's IFC is replaced, the values will be updated with the following logic:

v When an IFC does not have a valid serial number (a card from FRU stock), all

Ethernet options will be copied automatically from the MLC to the IFC.

v If an IFC has a valid serial number, but it is different from the printer's serial

number, a menu will print with the options of updating MLC or updating IFC.

Remarks:

v The MAC address in the IFC will never change. v On the 1NR printer, the serial number of the printer will not be overwritten by the

serial number in the IFC.

v On the 2xR printer, the menu will ask which serial number is correct. The

Ethernet options will be updated along with the serial number and other stored data.

Note: The exception to the logic above occurs when the IFC is setup as a slave

card. When the IFC is a slave card, the Ethernet options used will be those pulled from the IFC.

Slave cards may be used by a depot or integrators to setup configurations or flash the printer's firmware without changing any settings on the MLC before it is shipped.

6 SureMark Hardware Service

Addressing

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To make an IFC slave card: v Store a serial number of 55-55555.

The printer supports standard Internet Protocol version 4 (IPv4) addressing. The IP address and other IP network parameters are assigned using the following list of priorities:

1. Fixed, if enabled and defined for the fixed IP selected.

2. Dynamic Host Configuration Protocol (DHCP), if the previous assignment method does not apply and a DHCP server is available.

3. Auto IP, if neither of the previous assignment methods apply and Auto IP is enabled.

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DHCP

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When Fixed IP and Auto IP are disabled, the printer will wait for a valid DHCP server.

Table 3. Provided ports

Port Protocol Service Comments

80 TCP HTTP 161 UDP SNMP Version 1 and 2 are supported. 162 TCP/UDP SNMP Trap 9100 UDP Printer Control Used for reservation and other control function.

TCP PDL Data

Stream

Used to send RAW printer data to a printer.

Dynamic Host Configuration Protocol (DHCP) is the default IP configuration method (see “Addressing” on page 7 for more information). DHCP will be implemented according to Request for Comments (RFC) 2131, Dynamic Host Configuration Protocol, RFC 2132, DHCP Options and BOOTP Vendor Extensions, and applicable updates. These specifications and applicable updates may be found at http://datatracker.ietf.org/.

Table 4. Supported DHCP options

Tag Name

1 Subnet Mask 3 Router 6 Domain Name Server 12 Hostname

Auto IP

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Auto IP is a method for a host to assign itself a Local Link IP address, described in RFC 3927. The printer will randomly select an address from the range 169.254.1.0 to 169.254.254.255 and verify that it is not in use.

Auto IP can be disabled when the user determines that the printer should always have a valid server. This will keep the printer from setting up an auto IP when the server is temporarily unavailable.

Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND 7

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Systems management support with Ethernet - SNMP

Note: A printer may take two minutes or more to obtain an IP address via Auto IP

due to the DHCP server time-out and other required delays. Auto IP is intended for initial printer setup when a DHCP server is not available.

Ethernet printers support Read Only Simple Network Management Protocol (SNMP) for systems management. The printers support management information base II (MIB II) for management of the Ethernet configuration (RFC 1213) and a private, enterprise MIB for the 4610 printers. Any client can retrieve the MIB data from the printer. The printer will also support up to two SNMP managers to receive SNMP Traps on state changes in the printer and attached cash drawers.

SNMP is used to manage the printer, not the printing process. SNMP gathers information about the state of the printer:

v Status: Information regarding the current operating state of the printer (offline / on

line / error conditions).

v Alert: The representation of a reportable event in the printer. An event is a

change in the state of the printer; sent as an SNMP trap.

SNMP contains support for retrieving data (Get and GetNext requests) and receiving notification of change of state and error conditions via Alerts (or Traps) as unsolicited messages to listening managers. Setting or changing a condition in the printer (Set requests) is not supported via SNMP.

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Alerts

Clients can register to receive Traps on the following state changes in the printer:

Table 5. Printer state changes

Function Name Object Identifier (OID)

Cash Draw Open / Closed

Magnetic Interference MICR

CR cover Open / Closed

DI Cover Open / Closed

Paper Out receiptEmpty 1.3.6.1.4.1.1129.2.500.1.1.2.2 Paper Low NA 1.3.6.1.4.1.1129.2.500.1.3.2.2 Home Error NA 1.3.6.1.4.1.1129.2.500.1.3.2.3 Offline / Online NA 1.3.6.1.4.1.1129.2.500.1.3.2.6 Paper Jam NA 1.3.6.1.4.1.1129.2.500.1.3.2.5 Cutter Jam NA 1.3.6.1.4.1.1129.2.500.1.3.2.1

DrawerOpened 1.3.6.1.4.1.1129.2.500.1.1.3.1

MICR_CurrentMICRNoiseValue 1.3.6.1.4.1.1129.2.500.1.1.3.6

receiptCoverOpen 1.3.6.1.4.1.1129.2.500.1.1.2.1

NA 1.3.6.1.4.1.1129.2.500.1.3.2.4

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Up to two SNMP managers can be enabled to receive these alerts. See Statistics table entries for details on enabling these traps.

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8 SureMark Hardware Service

4610 Private Enterprise MIB

The 4610 Private Enterprise management information base (MIB) is shown in Table 6 on page 9. Get request to the printer will retrieve this data.

Note: The access type for all entries is Read Only.

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Table 6. 4610 Private Enterprise MIB

Name Object Identifier (OID) Type

receiptStationPresent 1.3.6.1.4.1.1129.2.500.1.1.1.1 Integer paperCutter 1.3.6.1.4.1.1129.2.500.1.1.1.2 Integer coverSensor 1.3.6.1.4.1.1129.2.500.1.1.1.3 Integer receiptEmptySensor 1.3.6.1.4.1.1129.2.500.1.1.1.4 Integer nearEndSensor 1.3.6.1.4.1.1129.2.500.1.1.1.5 Integer receiptPageMode 1.3.6.1.4.1.1129.2.500.1.1.1.6 Integer

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receiptCoverOpen 1.3.6.1.4.1.1129.2.500.1.1.2.1 Integer receiptEmpty 1.3.6.1.4.1.1129.2.500.1.1.2.2 Integer ThermalPrintHeadElementFailure 1.3.6.1.4.1.1129.2.500.1.1.2.3 Integer receiptNearEnd 1.3.6.1.4.1.1129.2.500.1.1.2.4 Integer receiptPaperRemaining 1.3.6.1.4.1.1129.2.500.1.1.2.5 Integer receiptPaperJamCount 1.3.6.1.4.1.1129.2.500.1.1.2.6 Integer receiptUnexpectedCoverOpenCount 1.3.6.1.4.1.1129.2.500.1.1.2.7 Integer receiptPaperCutCount 1.3.6.1.4.1.1129.2.500.1.1.2.8 Integer receiptCharactersPrintedCount 1.3.6.1.4.1.1129.2.500.1.1.2.9 Integer receiptCoverOpenCount 1.3.6.1.4.1.1129.2.500.1.1.2.10 Integer receiptLineFeedCount 1.3.6.1.4.1.1129.2.500.1.1.2.11 Integer receiptFailedPaperCutCount 1.3.6.1.4.1.1129.2.500.1.1.2.12 Integer writeCountNVRAM 1.3.6.1.4.1.1129.2.500.1.1.2.13 Integer maximumTemperatureReachedCount 1.3.6.1.4.1.1129.2.500.1.1.2.14 Integer receiptPrintHeadFailureCount 1.3.6.1.4.1.1129.2.500.1.1.2.15 Integer flashWriteFailedCount 1.3.6.1.4.1.1129.2.500.1.1.2.16 Integer barcodePrintedCount 1.3.6.1.4.1.1129.2.500.1.1.2.17 Integer

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DrawerOpened 1.3.6.1.4.1.1129.2.500.1.1.3.1 Integer DrawerGoodOpenCount 1.3.6.1.4.1.1129.2.500.1.1.3.2 Integer DrawerFailedOpenCount 1.3.6.1.4.1.1129.2.500.1.1.3.3 Integer MICR_GoodReadCount 1.3.6.1.4.1.1129.2.500.1.1.3.4 Integer MICR_FailedReadCount 1.3.6.1.4.1.1129.2.500.1.1.3.5 Integer MICR_CurrentMICRNoiseValue 1.3.6.1.4.1.1129.2.500.1.1.3.6 Integer

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slipStationPresent 1.3.6.1.4.1.1129.2.500.1.2.1.1 Integer fullSlip 1.3.6.1.4.1.1129.2.500.1.2.1.2 Integer bothSidesPrint 1.3.6.1.4.1.1129.2.500.1.2.1.3 Integer

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ImpactHeadFailedCount 1.3.6.1.4.1.1129.2.500.1.2.2.1 Integer PrintSideChangeCount 1.3.6.1.4.1.1129.2.500.1.2.2.2 Integer FailedPrintSideChangeCount 1.3.6.1.4.1.1129.2.500.1.2.2.3 Integer slipCharactersPrintedCount 1.3.6.1.4.1.1129.2.500.1.2.2.4 Integer

Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND 9

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Table 6. 4610 Private Enterprise MIB (continued)

Name Object Identifier (OID) Type

slipCoverOpenCount 1.3.6.1.4.1.1129.2.500.1.2.2.5 Integer slipLineFeedCount 1.3.6.1.4.1.1129.2.500.1.2.2.6 Integer slipUnexpectedCoverOpenCount 1.3.6.1.4.1.1129.2.500.1.2.2.7 Integer slipFeedErrorCount 1.3.6.1.4.1.1129.2.500.1.2.2.8 Integer HomeErrorCount 1.3.6.1.4.1.1129.2.500.1.2.2.9 Integer FormInsertionCount 1.3.6.1.4.1.1129.2.500.1.2.2.10 Integer

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DeviceID 1.3.6.1.4.1.1129.2.500.1.3.1.1 String PhysicalDeviceDescription 1.3.6.1.4.1.1129.2.500.1.3.1.2 String PhysicalDeviceName 1.3.6.1.4.1.1129.2.500.1.3.1.3 String Bus 1.3.6.1.4.1.1129.2.500.1.3.1.4 String DeviceCategory 1.3.6.1.4.1.1129.2.500.1.3.1.5 String FirmwareRevision 1.3.6.1.4.1.1129.2.500.1.3.1.6 String ManufactureDate 1.3.6.1.4.1.1129.2.500.1.3.1.7 String ManufacturerName 1.3.6.1.4.1.1129.2.500.1.3.1.8 String ModelName 1.3.6.1.4.1.1129.2.500.1.3.1.9 String SerialNumber 1.3.6.1.4.1.1129.2.500.1.3.1.10 String

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HTTP Server

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MIB II

Management information base II (MIB II) is used to convey information about the TCP/IP configuration. The majority of the data that is recorded as part of MIB II will not be useful in supporting the printer. For details, see the following information on RFC 1213:

v Tree view of the RFC: http://www.snmplink.org/OnLineMIB/Standards/ v Full text: http://tools.ietf.org/html/rfc1213

The objects in MIB II are arranged in the following groups:

v System v Interfaces v Address Translation (deprecated) v IP v ICMP v TCP v UDP v EGP v Transmission v SNMP

The printer provides an HTTP server for configuration, management, and diagnostic functions.

10 SureMark Hardware Service

Login and Overview

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When a new HTTP connection is made, the printer prompts for a User Name and Password. Completion of login establishes an active session which enables the functionality as defined in the following sections. The logon screen varies depending on the browser.

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Web Pages

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The default Username and Password are “Admin” and “Admin” respectively. These may be redefined with the Web Interface in the HTTP Server, the Configuration Utility, or the Web API configuration (see “Web API for printer configuration management” on page 12).

The User Name and Password are limited to eight alphanumeric characters and are case sensitive.

Data Display/Entry Fields

User Name:

Admin v If an alternate login name is defined, the data entry field is blank;

otherwise, the default login name is displayed.

Password:

Admin v The password is not displayed. A dummy character “*” is displayed for

each character entered.

The HTTP session remains active until the user logs off.

Once logged on, there are several pages in the printer that can be used for printer management.

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Overview:

Reports the printer’s serial number, model, firmware level, and the current Ethernet setting.

Diagnostic:

Supports printing of an offline receipt, reports the user statistics of the printer, and shows the current status of the printer.

Network:

Allows the user to change the current Network configuration.

SNMP:

Allows the user to set up the SNMP managers.

Admin Access:

Allows the user to change the Login and Password used for the HTTP server.

System Update:

Allows the user to configure the printer and to download firmware, font, and configuration files.

Reset:

Allows the user to reset the printer.

Logout:

Allows the user to log out of the printer.

Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND 11

Web API for printer configuration management

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The Managing Client can retrieve the printer’s configuration via an HTTP “Get”. The printer will respond with a configuration file (see “Retrieving Printer’s configuration using HTTP Server Get” on page 12). This file will include all necessary information to determine the current printer configuration or setup:

v Firmware version v Checksums of the various flash memory sectors:

– Fonts – Character sets – Messages

v Network settings

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Knowledge of the printer specification and the locations of the given parameters are required to interpret the output.

Once the manager determines that a printer requires updating, there are three file types the printer will accept. These will come to the printer via HTTP POST:

1. Firmware file: The same firmware file that is supported by the drivers. *.hex file.

The printer will verify the file format, validity (correct CRC), and version before beginning the update process. Once verification is complete, it will program the new firmware and reset. Following the reset, the printer will run at the new firmware level.

2. Configuration file: Contains all the data the printer would need for configuration in a given environment. This includes the network configuration.

3. Font file: The *.fon file that is supported by the UPOS drivers. See the UPOS font support for creating this file with a configuration tool 4610cvnt.exe.

This file contains all the required data for setting up the font file in the printer. If necessary, the printer will erase and then store all the font files and MCT values associated with the font file. Example: If one of the DBCS font files is downloaded, the printer will store the DBCS Impact, DBCS Thermal, SBCS Impact User defined set 1, and SBCS Thermal User defined set 1, as well as the MCTs needed to use these files by the printer and the UPOS drivers. If required when downloading DBCS character sets, the printer will reset when the font is done storing.

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Retrieving Printer’s configuration using HTTP Server Get

Upon completion of setup, the printer will respond by sending a response to the HTTP file.

The HTTP server Get is used for retrieving the configuration of the printer.

The HTTP header starts with get_Config:

GET /get_Config HTTP

12 SureMark Hardware Service

+ 80 hidden pages

Toshiba 1NR, 1ND, 1NA Hardware Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Figures

Tables

Safety

About this guide

Who should read this guide

Where to find more information

Notice statements

Summary of changes

November 2013

September 2013

May 2013

October 2011

June 2010

January 2010

Chapter 1. Introducing the 4610 Models 1NR, 1NA, and 1ND

Features and specifications

Communication and power

Ethernet Configuration

Addressing

DHCP

Auto IP

Systems management support with Ethernet - SNMP

Alerts

4610 Private Enterprise MIB

HTTP Server

MIB II

Login and Overview

Web Pages

Data Display/Entry Fields

Web API for printer configuration management

Retrieving Printer’s configuration using HTTP Server Get