Topcom WEBTALKER 6000 User Manual

Skype Cordless Telephone

Installation Guide v1.0

6000

Webt@lker 6000 with Skype

ENGLISH

THIS IS HOW THE WEBTALKER WORKS ................................................ 3

HOW THE MANUAL IS ORGANIZED ................................................... 5

IN THIS MANUAL

INSTALLATION AND BASIC FUNCTIONS – SECTION 1

In the box .................................................................... 6

Your handset at a glance ......................................................... 7

How to install the base station .................................................... 8

How to install the handset ....................................................... 9

First time start-up ............................................................... 10

Getting started with Skype ....................................................... 12

Create a new Skype account ...................................................... 12

Skype features supported by Webtalker ............................................. 14

Main display .................................................................. 15

Main menu ................................................................... 17

Contacts ....................................................................... 18

Add a Skype contact ............................................................ 18

Add a SkypeOut or landline contact ................................................ 20

Search for Skype users .......................................................... 21

Make and receive calls ........................................................... 22

Call a Skype contact ............................................................ 22

Dial a landline number .......................................................... 22

Receive a call ................................................................. 23

Troubleshooting ................................................................ 24

R ................................... 6

ADVANCED FUNCTIONS – SECTION 2

Menu tree of your Webtalker ..................................................... 26

Emergency calls ................................................................ 28

Skype settings ................................................................. 29

Change your online status ....................................................... 29

Choose auto or manual sign in .................................................... 30

Change your Skype proﬁle ....................................................... 31

Change your password .......................................................... 32

Create a personal voicemail greeting ................................................ 33

Listen to your voicemail .......................................................... 34

Privacy .................................................................... 36

Notiﬁcation ................................................................... 37

Phone settings ................................................................. 38

Tones .................................................................... 38

Change the call alert ......................................................... 38

Change the ring tone ......................................................... 39

Adjust the ringing volume ..................................................... 39

Adjust the keypad tones ....................................................... 40

CONTENTS

R ................................................ 26

Set the time and date ......................................................... 40

Set the preferred line ......................................................... 42

Change the country code ...................................................... 43

Change the landline country setting .............................................. 45

Change the handset language .................................................. 46

Set the contrast ............................................................. 48

Internet settings ............................................................. 50

Adjust the earpiece volume ..................................................... 55

Mute the microphone ......................................................... 55

Connect a headset ........................................................... 56

Reset the phone and base ...................................................... 56

Contacts ..................................................................... 57

Exchange contact details request ................................................ 59

Rename a contact ............................................................ 60

Remove a contact ............................................................ 61

Block a contact .............................................................. 62

Make and receive calls ......................................................... 63

Dialling .................................................................... 63

Dial editor ............................................................... 63

Character map ............................................................ 64

Speakerphone ............................................................ 65

Start a new call during a call ................................................. 65

Conference call ........................................................... 66

Skype Conference call ...................................................... 66

Divert all calls ............................................................. 66

View call history ........................................................... 68

Set privacy for calls ......................................................... 69

Call waiting .............................................................. 70

Dial outgoing calls ............................................................ 71

Dial a telephone number from the outgoing calls list ................................. 71

Firmware update ............................................................. 72

Dear customer

ENGLISH

SUPPORT INFORMATION – SECTION 3

Advanced troubleshooting ..................................................... 73

Advanced FAQ ............................................................... 80

CE Declaration of Conformity ................................................... 85

R ............................................. 73

CONTENTS

ENGLISH

Your Webtalker could entirely change the way you think about using your telephone and using Skype. You can use your Webtalker to make and receive both landline and Skype calls. And, because Skype is built into your Webtalker, you no longer need a computer to use Skype.

In order to use your Webtalker for Skype calls, the base station must be linked up with an active Internet connection. If you already have a computer linked up to your Internet connection, this device might occupy the connection port that is needed by the Webtalker base station. In this case you need a router, allowing you to attach more devices to your Internet connection.

Attach the router to the Internet connection and connect your computer and the base station to the router. Should you have any questions regarding the use of the Internet and the router please contact your Internet provider. You will ﬁnd more information on this issue under Advanced Troubleshooting.

Please note: When installing a new router you should be aware that it might take some time – up to one hour – before it is properly registered with your Internet provider.

To use Skype telephony via your Webtalker you need a Skype account as well as a user name and a password. Please see Getting started with Skype in the Installation and basic functions section.

This is how the Webtalker works

THIS IS HOW THE WEBTALKER WORKS

With Skype you call for free when talking to other Skype users – and you can buy a number of additional features to expand the possibilities of your Webtalker. Please see Skype services in the Installation and

basic functions section.

BROADBAND CONNECTION

( ROUTER/MODEM)

BASE STATION

LANDLINE OPERATOR

HANDSET

THIS IS HOW THE WEBTALKER WORKS

How the manual is organized

This manual falls in three parts: (1) Installation and basic functions, (2) Advanced functions, (3) Support information.

NEW USERS:

• Please read Section 1 of this document. Section 2 is for more advanced users who wants a deeper

knowledge of the Webtalker. Section 3 is for FAQ and troubleshooting issues.

ENGLISH

HOW THE MANUAL IS ORGANIZED

Installation and basic functions - Section 1

ENGLISH

• 1 cordless Webtalker handset

• 1 charging cradle for the handset with power supply

• 1 Webtalker base station

• 1 power supply for the base station

• 1 Ethernet cable

• 1 telephone cable

• 1 belt clip

• 1 Installation Guide

• 2 batteries (AAA; rechargeable)

• 1 SkypeOut voucher

• Telephone plug(s) (not all countries)

Should anything be missing, please contact your place of purchase.

In the box

INSTALLATION AND BASIC FUNCTIONS

SECTION

Your handset at a glance

Dear customer

Colour Display

Displays the status of your handset.

Key Pad

Keys used for entering digits 0-9 and letters A-Z.

Earpiece

ENGLISH

Loudspeaker/ringer

For handsfree speakerphone and

ringing (on the back of the

Webtalker).

Headset jack

For 2.5 mm jack

(on the side of the Webtalker).

Microphone

Left soft Key.

Selects the current menu item or conﬁrms a setting, depending on the current screen.

Right soft Key. Cancels the last action or returns to the previous screen, depending on the current screen.

Call key. Initiates or answers a call.

End/power key/Skype status. When in call, ends a call. Turns the phone on or off by pressing and holding. From idle, provides access to Skype status menu with a short key press.

Navigation keys/Enter key. The outer keys navigate up, down, left and right. The Enter key in the centre selects/conﬁrms a setting.

When you are in text editor, changes to lower-case, upper-case or numeric entry.

When you make a landline call, you can send a #-key by pressing the key shortly. If you wish to switch between an ongoing call and a call waiting, press the key down for a longer period of time. When you are in text editor, provides a symbol table.

INSTALLATION AND BASIC FUNCTIONS

ENGLISH

a) Connect on the base station to a LAN (Local Area Network) port on your broadband connection

SECTION

How to install the base station

Dear customer

a) b) c)

(modem, router, hub, switch etc.) using the provided Ethernet cable.

b) Connect the power adapter to an active power outlet and connect on the base station to the power

adapter (12 V, 300 mA, 3.6 VA).

c) Connect

and optional plug.

The light indicator on the front has two functions:

• Always on conﬁrms that the Ethernet cable is connected.

• Blinking indicates that the Ethernet cable is not connected.

on the base station to a telephone socket (if available), using the provided telephone cable

INSTALLATION AND BASIC FUNCTIONS

SECTION

How to install the handset

1) Push the top of the battery compartment cover on the back of the handset inwards and downwards.

2) Insert the two batteries provided with the handset, making sure that their plus and minus ends are facing

the same way as shown in the illustrations on the sides of the battery compartment.

3) Slide the battery compartment cover shut.

4) Afﬁx the belt clip as illustrated.

5) Connect the power adapter of the charging cradle to an active power outlet.

6) Place the handset in the charging cradle to charge the batteries.

7) Wait for 10 minutes and the batteries will be ready for ﬁrst-time start-up.

2) 3)

ENGLISH

4) 5)

100-240V

6) 7)

10 min.

NOTES:

• After completion of the full installation procedure we recommend that you charge the batteries fully

before ﬁrst use. This takes approximately 6 hours.

• Normally, you need to be within 50 m of the base station to connect successfully.

INSTALLATION AND BASIC FUNCTIONS

You must complete the following steps the ﬁrst time you use your Webtalker. Start by turning on the handset

ENGLISH

by pressing until the handset turns on.

SECTION

First time start-up

1) Reset the base station by pressing the button on the back of the unit and insert the Webtalker in the cradle in order to register with the base station. The Webtalker screen informs you when ready for next step.

2) Find your preferred language using a language.

3) Conﬁrm your selection by pressing

4) You are then directed to the Skype Agreement. Use

and then press

to accept the agreement.

, then press to select

to read the entire text

5) You are then directed to Country setting for landline conﬁguration. Use to ﬁnd the country you are located in, then press to select your country.

INSTALLATION AND BASIC FUNCTIONS

SECTION

6) Conﬁrm the country code setting by pressing . Alter your country code by inserting “+” followed by the country code number of your choice and press

7) If your country uses area codes, please enter the area code following the above procedure. Press

to continue.

ENGLISH

8) Choose Sign in to Skype or Create new account by pressing followed by

NOTES:

• The country setting conﬁgures the landline telephony port.

• If your country setting is not conﬁgured correctly, emergency calls may not work properly.

• Emergency calls via the landline are only possible if power is applied to the base station and the landline is properly connected.

INSTALLATION AND BASIC FUNCTIONS

You can conﬁgure your Webtalker with an existing Skype account during the ﬁrst-time installation, or you can

ENGLISH

optionally create a new Skype account. You only need a Skype username and password deﬁned by you to create a new account. You can enter further account details when your Webtalker has been conﬁgured and is online.

NOTE:

• Skype does not allow emergency calls. Such calls are therefore always routed to the traditional telephony

Create a new Skype account

If you do not have a Skype account, follow this procedure.

SECTION

Getting started with Skype

port.

1) Use

2) Use the keypad to enter a Skype name of your own choice and press

3) Use the keypad to enter a password and press

the password by entering it again.

to select Create new account.

. You are asked to conﬁrm

4) You are then directed to the Skype Agreement. Use and then press to accept.

INSTALLATION AND BASIC FUNCTIONS

to read the entire text

SECTION

NOTES:

• Use to change to lower-case, upper-case or numeric entry when entering your Skype name and password. Skype names can be 6-32 characters. You can use any mix of upper- and lower-case characters, numbers and punctuation marks. You cannot use spaces and your name cannot begin with a number or punctuation mark. If the name is already in use, you will be prompted to try another name.

• Use

• Passwords can be 4-20 characters. You can use any mix of upper- and lower-case characters, numbers and punctuation marks. You cannot use spaces, your password cannot begin with a number or punctuation mark, and you cannot use your Skype name as a password.

• Please be patient as the creation of your Skype account may take several minutes to perform.

• After you have created your Skype Name, it is strongly recommended that you register an email address for your Skype Name on the Skype website. This will allow Skype to generate a new password for you in the event that you lose your password. Go to www.skype.com and sign in to your account. Then follow the on-screen instructions for registering an email address for your account.

to input symbols from the symbol table.

ENGLISH

When you have a Skype account, you can sign in to Skype. Please have your Skype name and password ready before you sign in and beware of lowercase/upper-case and special characters.

1) Use

2) Use the keypad to enter your Skype name and press

to select Sign in to Skype.

3) Use the keypad to enter your password and press

INSTALLATION AND BASIC FUNCTIONS

ENGLISH

NOTES:

SECTION

4) You are now asked whether you want to save your Skype name and password for automatic sign-in. Press to accept, to decline.

• Use password.

•Us to input symbols from the symbol table.

• If you have forgotten your Skype password go to www.skype.com and choose “Sign in”. Then choose “Forgot your password?” and follow the directions on your computer screen.

• Please be patient as synchronization of Skype contacts might take several minutes.

to change to lower-case, upper-case, or numeric entry when entering your Skype name and

Skype features supported by Webtalker

After you have created your Skype account, you can call other people with Skype accounts for free. Skype also offers additional subscription features, including:

SkypeOut

SkypeIn

Skype Voicemail

Allows you to make calls to ordinary landline and mobile phones.

Provides you with an ordinary phone number for receiving Skype calls on your Webtalker from ordinary landline and mobile phones.

Skype Voicemail allows you to send and receive voicemail messages and record a greeting.

All of these features are supported by your new Webtalker and are available at www.skype.com. Please visit

www.topcom.net to explore which future Skype features your Webtalker supports.

INSTALLATION AND BASIC FUNCTIONS

SECTION

Main Display

The main display of your Webtalker provides various status indicators and access to the Skype menu-based interface. The illustration below shows the main screen and its elements.

ENGLISH

Radio signal Status

Skype™ online status

Action

Radio signal status

Battery status

Notiﬁcations

Current time

Action

Indicates the strength of the radio signal.

No radio signal.

Radio signal.

Indicates the status of the battery.

Low level.

Partially charged.

Fully charged.

Charging.

Notiﬁcations

Skype online status

Displays notiﬁcation icons.

Missed call.

New voicemail.

Exchange contact details request.

Silent mode is active.

Keypad locked.

Skype credit is close to expiry.

Headset connected.

Indicates your current Skype online status.

Online.

Away.

Not available.

Skype Me. Available for calls from anyone.

Do not Disturb. Indicates you are busy.

Ofﬂine (not signed in).

Invisible. Still online, but unseen by others.

INSTALLATION AND BASIC FUNCTIONS

SECTION

Current time

ENGLISH

Skype credit

Action

Action Right soft key.

The currently set time.

Your current Skype credit balance.

Left soft key.

Selects the current menu item or conﬁrms a setting, depending on the current screen.

Cancels the last action or returns to the previous screen, depending on the current screen.

Short cut to outgoing calls.

Short cut to all call history.

Short key press is a short cut to the Skype status menu.

Short cut to search Skype users.

Mute ringer.

INSTALLATION AND BASIC FUNCTIONS

SECTION

Main Menu

The main menu provides easy access to all of your Skype and Webtalker settings.

ENGLISH

1) From idle screen just press

2) Use

back by pressing .

The following table outlines the main menu items:

or to navigate and highlight an item. Select by pressing or go

to enter the main menu.

Contacts

History

Add Contact

Status

Services

Settings

Your contact list and the current Skype status of your contacts.

Your calls, missed calls, incoming and outgoing calls, voicemails and exchange contact details.

Adds a Skype user or SkypeOut number to your contact list.

Searches for Skype contacts online.

View Skype credit, SkypeIn and Skype Voicemail status.

Settings for call divert, privacy, sounds, time and date, manage blocked users, cordless settings, phone settings, information and advanced settings.

INSTALLATION AND BASIC FUNCTIONS

Your contact list displays all of the names you can make calls to. If you have an existing Skype account, your

ENGLISH

contact list is automatically downloaded when you sign in. If you are new to Skype and have just created an account, your contact list will be empty. You will need to add contacts to your list.

Skype protects the privacy of its users by requiring exchange contact details on names that you wish to add to your contact list. When you add a name to your list, an exchange contact details request is sent to the user. The user can accept or decline the request. When a request is accepted, you can see when your contacts are online and make calls to them. You can also view their personal proﬁle details.

Add a Skype Contact

To add a Skype contact, press to select Menu, then:

SECTION

Contacts

1) Use to go to Add Contact, select by pressing .

2) Press

3) Use the keypad to enter the Skype name or full name and press

4) Conﬁrm by pressing

pressing .

to select Skype.

back or send a request to exchange contact details by

INSTALLATION AND BASIC FUNCTIONS

SECTION

NOTES:

• After you press sent, a conﬁrmation message is displayed. The name is added to your contact list, and when accepted by the contact it will change status.

• Please be patient as synchronization of Skype contacts might take several minutes.

• Use “echo123” to test your Skype connection. Add “echo123” to your contacts. Calling echo123 will launch an automated testing robot that allows you to record and play back sound.

in step 4, an exchange contact details request is sent to the contact. When it has been

ENGLISH

INSTALLATION AND BASIC FUNCTIONS

Add a SkypeOut or landline contact

To add a SkypeOut or landline contact, press to select Menu, then:

ENGLISH

SECTION

1) Use

2) Use

Select by pressing .

3) Use the keypad to enter the contact’s name and press

to go to Add Contact, select by pressing .

to enter a phone number for use with SkypeOut or landline.

4) Use the keypad to enter the full phone number and press SkypeOut numbers (even local numbers) must be entered in the following format: “+” followed by “country code”, “area code” and “number”.

NOTES:

• Use

• Use to input symbols from the symbol table.

• SkypeOut allows you to make calls to traditional landline and mobile phones. Go to www.skype.com to learn more about SkypeOut.

to change to lower-case, upper-case or numeric entry.

INSTALLATION AND BASIC FUNCTIONS

SECTION

Search for Skype users

To search for Skype users, press to select Menu, then:

ENGLISH

1) Use

2) Use the keypad to enter the Skype name or full name name and

press

3) Use

to go to Search, select by pressing .

or to navigate and highlight a name from the list, select by pressing

4) Use

NOTES:

• Use

• Use to input symbols from the symbol table.

• Other options available during a search include:

Search again – Repeats the search. Call – Calls the selected name. View proﬁle – Displays the selected name’s proﬁle.

•

You can stop a search at any time by pressing

to change to lower-case, upper-case or numeric entry.

to highlight Add to contacts, select by pressing .

INSTALLATION AND BASIC FUNCTIONS

The procedures for making and receiving calls apply to any type of call – Skype-to-Skype calls, SkypeOut calls

ENGLISH

and SkypeIn calls. Furthermore, you can use your phone for landline telephony.

Call a Skype contact

To make a Skype call:

SECTION

Make and receive calls

1) Press to select Contacts.

2) Use

3. Press

Dial a landline number

To dial a landline number:

or to select a contact from the list.

to call. Wait for the call to connect, ring, and be answered. Press

to end the call.

1) Use the keypad to enter the number. Press

INSTALLATION AND BASIC FUNCTIONS

to call the number.

SECTION

2) Use to select landline or SkypeOut and press .

ENGLISH

3) Wait for the call to connect, ring and be answered. Press

NOTES:

• You can select a preferred line for dialing by going to Menu > Settings > Phone settings > Preferred line. Choose one of the following options:

1) Always landline

2) Always SkypeOut

3) Always ask

to end the call.

Receive a call

When someone calls you, the ringing tone sounds and the incoming call message is displayed. To receive a Skype, SkypeIn or landline call:

1) Press to receive the call.

2) Press

to end the call.

INSTALLATION AND BASIC FUNCTIONS

This is a guide to the most common problems that may occur during installation or use of your Webtalker.

ENGLISH

You can easily solve some of the problems yourself, but may need your broadband service provider or landline provider to help you with others. Check www.topcom.net for more information.

PROBLEM POSSIBLE CAUSE SOLUTION

SECTION

Troubleshooting

My Webtalker does not work

I cannot sign in to Skype

Screen displays: “Network connection lost” and the base station light indicator is blinking slowly

I cannot make a Skype call

• The software needs to be updated to the latest version.

• Skype does not accept your Skype name and/or password.

• The Ethernet cable is not connected.

• The router or the modem is not turned on.

• Go to the Setting menu and select Advanced settings and Firmware update. Select the latest software version and conﬁrm to update.

• Check if you are using the correct Skype name and password. Beware of upper-case/ lower-case letters and numeric numbers.

• Check that the Ethernet cable between on the base station and the LAN port on your broadband connection (modem, router, hub, switch etc.) is connected properly.

• Turn on the power to the modem or router and reset the base station.

No display

Handset is not registering

• The base station cannot retrieve the IP address

• You are not signed in as a Skype user.

• The batteries are discharged. • Charge or replace the batteries.

• Base station is not ready for registration.

• The charging cradle is not connected.

• There are no batteries in the handset.

• In Internet settings, check that the IP mode corresponds to the IP mode of your Internet connection or you are behind a proxy server. Check the user manual for the proxy settings guidance.

• Go to the status menu and select Sign in as a Skype user. From there refer to the section “Sign in to Skype” in this guide.

• Reset the base station by pressing the key on the back of the base station and try to register again.

• Make sure the power supply is properly connected to the charging cradle and that the power is on.

• Make sure the batteries are correctly ﬁtted into the handset. Reset the base station and try to register again.

INSTALLATION AND BASIC FUNCTIONS

SECTION

PROBLEM POSSIBLE CAUSE SOLUTION

Handset is not registering

(continued)

No connection between handset and base station

Handset on the charging cradle does not charge

• The base station is not connected.

• You are out of range of the base station.

• The handset is not registered.

• The base station is not connected to power.

• The cradle is not powered.

• The handset is not placed properly in the charging cradle.

• The batteries are not inserted correctly.

• Make sure that the power supply is properly connected to that the power is on.

• Move closer to the base station.

• Register the handset.

• Make sure the power supply is properly connected to that the power is on.

• Connect the power adapter of the charging cradle to an active power outlet.

• Place the handset correctly in the charging cradle.

• Check the position of the batteries.

on the base station and

ENGLISH

Handset does not ring

• The Skype status is set to ofﬂine or do not disturb.

• The handset ringer may be off.

• The handset may be too far away from the base station.

• Set your Skype status to online.

• Increase the ringer volume.

• Move closer to the base station.

INSTALLATION AND BASIC FUNCTIONS

SECTION

ENGLISH

Advanced functions - Section 2

Menu tree of your Webtalker

The following menu trees show how the different features are accessed through the handset. and are generally used to move to the next level by choosing Select, Option or Back. From the idle screen, press

MAIN MENU LEVEL 1 LEVEL 2 LEVEL 3

Contacts Call

Send Voicemail View Proﬁle Advanced

for Menu.

Skype SkypeOut or landline View Contact’s Skype Proﬁle Rename Remove Remove and Block Edit Remove Block/Unblock Request Details

History All calls

Missed Calls Incoming Calls Outgoing Calls

Voicemails

Contacts requests

Add Contact Skype

Phone Number

Call Send Voicemail Details Delete View Proﬁle Add to Contacts Clear List Play Call Send Voicemail Details Delete View Proﬁle Add to Contacts My Greeting Accept Decline Decline and block

Status Sign In To Skype

Create New Acctount Change Status

ADVANCED SETTINGS

Ofﬂine Online Skype me Away Not available Do not disturb Invisible

SECTION

MAIN MENU LEVEL 1 LEVEL 2 LEVEL 3

Status Sign Out

(continued) My Proﬁle

Change Password Auto Sign In

Services

Settings Call Divert

Skype Credit SkypeIn Voicemail

Privacy

Manage blocked users

Details shown to all Private

Automatically Promt

Call Forward Call forward number Voicemail Welcome message Skype Calls Anyone

Contacts Known numbers

SkypeIn Calls Anyone

Contacts If details shared

ENGLISH

Tones

Time & Date

Incoming Alert Type Ringing

Ring once Beep once

Ring tones Silent

Melody 1 ...

Beep

Landline ring tones Silent

Melody 1 ...

Beep

Intercom ring tones Silent

Melody 1 ...

Beep Ringing Volume Notiﬁcation Alert Beep

Silent Keypad tones On

Off Time Time Zone Daylight Savings Time format Time Separator Date Date format Date Separator

ADVANCED SETTINGS

+ 61 hidden pages