Topcom WEBTALKER 6000 User Manual

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Skype Cordless Telephone

Installation Guide v1.0

6000

Webt@lker 6000 with Skype

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THIS IS HOW THE WEBTALKER WORKS ................................................ 3

HOW THE MANUAL IS ORGANIZED ................................................... 5

IN THIS MANUAL

INSTALLATION AND BASIC FUNCTIONS – SECTION 1

In the box .................................................................... 6

Your handset at a glance ......................................................... 7

How to install the base station .................................................... 8

How to install the handset ....................................................... 9

First time start-up ............................................................... 10

Getting started with Skype ....................................................... 12

Create a new Skype account ...................................................... 12

Skype features supported by Webtalker ............................................. 14

Main display .................................................................. 15

Main menu ................................................................... 17

Contacts ....................................................................... 18

Add a Skype contact ............................................................ 18

Add a SkypeOut or landline contact ................................................ 20

Search for Skype users .......................................................... 21

Make and receive calls ........................................................... 22

Call a Skype contact ............................................................ 22

Dial a landline number .......................................................... 22

Receive a call ................................................................. 23

Troubleshooting ................................................................ 24

R ................................... 6

ADVANCED FUNCTIONS – SECTION 2

Menu tree of your Webtalker ..................................................... 26

Emergency calls ................................................................ 28

Skype settings ................................................................. 29

Change your online status ....................................................... 29

Choose auto or manual sign in .................................................... 30

Change your Skype proﬁle ....................................................... 31

Change your password .......................................................... 32

Create a personal voicemail greeting ................................................ 33

Listen to your voicemail .......................................................... 34

Privacy .................................................................... 36

Notiﬁcation ................................................................... 37

Phone settings ................................................................. 38

Tones .................................................................... 38

Change the call alert ......................................................... 38

Change the ring tone ......................................................... 39

Adjust the ringing volume ..................................................... 39

Adjust the keypad tones ....................................................... 40

CONTENTS

R ................................................ 26

Set the time and date ......................................................... 40

Set the preferred line ......................................................... 42

Change the country code ...................................................... 43

Change the landline country setting .............................................. 45

Change the handset language .................................................. 46

Set the contrast ............................................................. 48

Internet settings ............................................................. 50

Adjust the earpiece volume ..................................................... 55

Mute the microphone ......................................................... 55

Connect a headset ........................................................... 56

Reset the phone and base ...................................................... 56

Contacts ..................................................................... 57

Exchange contact details request ................................................ 59

Rename a contact ............................................................ 60

Remove a contact ............................................................ 61

Block a contact .............................................................. 62

Make and receive calls ......................................................... 63

Dialling .................................................................... 63

Dial editor ............................................................... 63

Character map ............................................................ 64

Speakerphone ............................................................ 65

Start a new call during a call ................................................. 65

Conference call ........................................................... 66

Skype Conference call ...................................................... 66

Divert all calls ............................................................. 66

View call history ........................................................... 68

Set privacy for calls ......................................................... 69

Call waiting .............................................................. 70

Dial outgoing calls ............................................................ 71

Dial a telephone number from the outgoing calls list ................................. 71

Firmware update ............................................................. 72

Dear customer

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SUPPORT INFORMATION – SECTION 3

Advanced troubleshooting ..................................................... 73

Advanced FAQ ............................................................... 80

CE Declaration of Conformity ................................................... 85

R ............................................. 73

CONTENTS

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Your Webtalker could entirely change the way you think about using your telephone and using Skype. You can use your Webtalker to make and receive both landline and Skype calls. And, because Skype is built into your Webtalker, you no longer need a computer to use Skype.

In order to use your Webtalker for Skype calls, the base station must be linked up with an active Internet connection. If you already have a computer linked up to your Internet connection, this device might occupy the connection port that is needed by the Webtalker base station. In this case you need a router, allowing you to attach more devices to your Internet connection.

Attach the router to the Internet connection and connect your computer and the base station to the router. Should you have any questions regarding the use of the Internet and the router please contact your Internet provider. You will ﬁnd more information on this issue under Advanced Troubleshooting.

Please note: When installing a new router you should be aware that it might take some time – up to one hour – before it is properly registered with your Internet provider.

To use Skype telephony via your Webtalker you need a Skype account as well as a user name and a password. Please see Getting started with Skype in the Installation and basic functions section.

This is how the Webtalker works

THIS IS HOW THE WEBTALKER WORKS

With Skype you call for free when talking to other Skype users – and you can buy a number of additional features to expand the possibilities of your Webtalker. Please see Skype services in the Installation and

basic functions section.

BROADBAND CONNECTION

( ROUTER/MODEM)

BASE STATION

LANDLINE OPERATOR

HANDSET

THIS IS HOW THE WEBTALKER WORKS

How the manual is organized

This manual falls in three parts: (1) Installation and basic functions, (2) Advanced functions, (3) Support information.

NEW USERS:

• Please read Section 1 of this document. Section 2 is for more advanced users who wants a deeper

knowledge of the Webtalker. Section 3 is for FAQ and troubleshooting issues.

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HOW THE MANUAL IS ORGANIZED

Installation and basic functions - Section 1

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• 1 cordless Webtalker handset

• 1 charging cradle for the handset with power supply

• 1 Webtalker base station

• 1 power supply for the base station

• 1 Ethernet cable

• 1 telephone cable

• 1 belt clip

• 1 Installation Guide

• 2 batteries (AAA; rechargeable)

• 1 SkypeOut voucher

• Telephone plug(s) (not all countries)

Should anything be missing, please contact your place of purchase.

In the box

INSTALLATION AND BASIC FUNCTIONS

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Your handset at a glance

Dear customer

Colour Display

Displays the status of your handset.

Key Pad

Keys used for entering digits 0-9 and letters A-Z.

Earpiece

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Loudspeaker/ringer

For handsfree speakerphone and

ringing (on the back of the

Webtalker).

Headset jack

For 2.5 mm jack

(on the side of the Webtalker).

Microphone

Left soft Key.

Selects the current menu item or conﬁrms a setting, depending on the current screen.

Right soft Key. Cancels the last action or returns to the previous screen, depending on the current screen.

Call key. Initiates or answers a call.

End/power key/Skype status. When in call, ends a call. Turns the phone on or off by pressing and holding. From idle, provides access to Skype status menu with a short key press.

Navigation keys/Enter key. The outer keys navigate up, down, left and right. The Enter key in the centre selects/conﬁrms a setting.

When you are in text editor, changes to lower-case, upper-case or numeric entry.

When you make a landline call, you can send a #-key by pressing the key shortly. If you wish to switch between an ongoing call and a call waiting, press the key down for a longer period of time. When you are in text editor, provides a symbol table.

INSTALLATION AND BASIC FUNCTIONS

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a) Connect on the base station to a LAN (Local Area Network) port on your broadband connection

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How to install the base station

Dear customer

a) b) c)

(modem, router, hub, switch etc.) using the provided Ethernet cable.

b) Connect the power adapter to an active power outlet and connect on the base station to the power

adapter (12 V, 300 mA, 3.6 VA).

c) Connect

and optional plug.

The light indicator on the front has two functions:

• Always on conﬁrms that the Ethernet cable is connected.

• Blinking indicates that the Ethernet cable is not connected.

on the base station to a telephone socket (if available), using the provided telephone cable

INSTALLATION AND BASIC FUNCTIONS

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How to install the handset

1) Push the top of the battery compartment cover on the back of the handset inwards and downwards.

2) Insert the two batteries provided with the handset, making sure that their plus and minus ends are facing

the same way as shown in the illustrations on the sides of the battery compartment.

3) Slide the battery compartment cover shut.

4) Afﬁx the belt clip as illustrated.

5) Connect the power adapter of the charging cradle to an active power outlet.

6) Place the handset in the charging cradle to charge the batteries.

7) Wait for 10 minutes and the batteries will be ready for ﬁrst-time start-up.

2) 3)

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4) 5)

100-240V

6) 7)

10 min.

NOTES:

• After completion of the full installation procedure we recommend that you charge the batteries fully

before ﬁrst use. This takes approximately 6 hours.

• Normally, you need to be within 50 m of the base station to connect successfully.

INSTALLATION AND BASIC FUNCTIONS

You must complete the following steps the ﬁrst time you use your Webtalker. Start by turning on the handset

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by pressing until the handset turns on.

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First time start-up

1) Reset the base station by pressing the button on the back of the unit and insert the Webtalker in the cradle in order to register with the base station. The Webtalker screen informs you when ready for next step.

2) Find your preferred language using a language.

3) Conﬁrm your selection by pressing

4) You are then directed to the Skype Agreement. Use

and then press

to accept the agreement.

, then press to select

to read the entire text

5) You are then directed to Country setting for landline conﬁguration. Use to ﬁnd the country you are located in, then press to select your country.

INSTALLATION AND BASIC FUNCTIONS

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6) Conﬁrm the country code setting by pressing . Alter your country code by inserting “+” followed by the country code number of your choice and press

7) If your country uses area codes, please enter the area code following the above procedure. Press

to continue.

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8) Choose Sign in to Skype or Create new account by pressing followed by

NOTES:

• The country setting conﬁgures the landline telephony port.

• If your country setting is not conﬁgured correctly, emergency calls may not work properly.

• Emergency calls via the landline are only possible if power is applied to the base station and the landline is properly connected.

INSTALLATION AND BASIC FUNCTIONS

You can conﬁgure your Webtalker with an existing Skype account during the ﬁrst-time installation, or you can

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optionally create a new Skype account. You only need a Skype username and password deﬁned by you to create a new account. You can enter further account details when your Webtalker has been conﬁgured and is online.

NOTE:

• Skype does not allow emergency calls. Such calls are therefore always routed to the traditional telephony

Create a new Skype account

If you do not have a Skype account, follow this procedure.

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Getting started with Skype

port.

1) Use

2) Use the keypad to enter a Skype name of your own choice and press

3) Use the keypad to enter a password and press

the password by entering it again.

to select Create new account.

. You are asked to conﬁrm

4) You are then directed to the Skype Agreement. Use and then press to accept.

INSTALLATION AND BASIC FUNCTIONS

to read the entire text

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NOTES:

• Use to change to lower-case, upper-case or numeric entry when entering your Skype name and password. Skype names can be 6-32 characters. You can use any mix of upper- and lower-case characters, numbers and punctuation marks. You cannot use spaces and your name cannot begin with a number or punctuation mark. If the name is already in use, you will be prompted to try another name.

• Use

• Passwords can be 4-20 characters. You can use any mix of upper- and lower-case characters, numbers and punctuation marks. You cannot use spaces, your password cannot begin with a number or punctuation mark, and you cannot use your Skype name as a password.

• Please be patient as the creation of your Skype account may take several minutes to perform.

• After you have created your Skype Name, it is strongly recommended that you register an email address for your Skype Name on the Skype website. This will allow Skype to generate a new password for you in the event that you lose your password. Go to www.skype.com and sign in to your account. Then follow the on-screen instructions for registering an email address for your account.

to input symbols from the symbol table.

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When you have a Skype account, you can sign in to Skype. Please have your Skype name and password ready before you sign in and beware of lowercase/upper-case and special characters.

1) Use

2) Use the keypad to enter your Skype name and press

to select Sign in to Skype.

3) Use the keypad to enter your password and press

INSTALLATION AND BASIC FUNCTIONS

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NOTES:

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4) You are now asked whether you want to save your Skype name and password for automatic sign-in. Press to accept, to decline.

• Use password.

•Us to input symbols from the symbol table.

• If you have forgotten your Skype password go to www.skype.com and choose “Sign in”. Then choose “Forgot your password?” and follow the directions on your computer screen.

• Please be patient as synchronization of Skype contacts might take several minutes.

to change to lower-case, upper-case, or numeric entry when entering your Skype name and

Skype features supported by Webtalker

After you have created your Skype account, you can call other people with Skype accounts for free. Skype also offers additional subscription features, including:

SkypeOut

SkypeIn

Skype Voicemail

Allows you to make calls to ordinary landline and mobile phones.

Provides you with an ordinary phone number for receiving Skype calls on your Webtalker from ordinary landline and mobile phones.

Skype Voicemail allows you to send and receive voicemail messages and record a greeting.

All of these features are supported by your new Webtalker and are available at www.skype.com. Please visit

www.topcom.net to explore which future Skype features your Webtalker supports.

INSTALLATION AND BASIC FUNCTIONS

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Main Display

The main display of your Webtalker provides various status indicators and access to the Skype menu-based interface. The illustration below shows the main screen and its elements.

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Radio signal Status

Skype™ online status

Action

Radio signal status

Battery status

Notiﬁcations

Current time

Action

Indicates the strength of the radio signal.

No radio signal.

Radio signal.

Indicates the status of the battery.

Low level.

Partially charged.

Fully charged.

Charging.

Notiﬁcations

Skype online status

Displays notiﬁcation icons.

Missed call.

New voicemail.

Exchange contact details request.

Silent mode is active.

Keypad locked.

Skype credit is close to expiry.

Headset connected.

Indicates your current Skype online status.

Online.

Away.

Not available.

Skype Me. Available for calls from anyone.

Do not Disturb. Indicates you are busy.

Ofﬂine (not signed in).

Invisible. Still online, but unseen by others.

INSTALLATION AND BASIC FUNCTIONS

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Current time

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Skype credit

Action

Action Right soft key.

The currently set time.

Your current Skype credit balance.

Left soft key.

Selects the current menu item or conﬁrms a setting, depending on the current screen.

Cancels the last action or returns to the previous screen, depending on the current screen.

Short cut to outgoing calls.

Short cut to all call history.

Short key press is a short cut to the Skype status menu.

Short cut to search Skype users.

Mute ringer.

INSTALLATION AND BASIC FUNCTIONS

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Main Menu

The main menu provides easy access to all of your Skype and Webtalker settings.

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1) From idle screen just press

2) Use

back by pressing .

The following table outlines the main menu items:

or to navigate and highlight an item. Select by pressing or go

to enter the main menu.

Contacts

History

Add Contact

Status

Services

Settings

Your contact list and the current Skype status of your contacts.

Your calls, missed calls, incoming and outgoing calls, voicemails and exchange contact details.

Adds a Skype user or SkypeOut number to your contact list.

Searches for Skype contacts online.

View Skype credit, SkypeIn and Skype Voicemail status.

Settings for call divert, privacy, sounds, time and date, manage blocked users, cordless settings, phone settings, information and advanced settings.

INSTALLATION AND BASIC FUNCTIONS

Your contact list displays all of the names you can make calls to. If you have an existing Skype account, your

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contact list is automatically downloaded when you sign in. If you are new to Skype and have just created an account, your contact list will be empty. You will need to add contacts to your list.

Skype protects the privacy of its users by requiring exchange contact details on names that you wish to add to your contact list. When you add a name to your list, an exchange contact details request is sent to the user. The user can accept or decline the request. When a request is accepted, you can see when your contacts are online and make calls to them. You can also view their personal proﬁle details.

Add a Skype Contact

To add a Skype contact, press to select Menu, then:

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Contacts

1) Use to go to Add Contact, select by pressing .

2) Press

3) Use the keypad to enter the Skype name or full name and press

4) Conﬁrm by pressing

pressing .

to select Skype.

back or send a request to exchange contact details by

INSTALLATION AND BASIC FUNCTIONS

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NOTES:

• After you press sent, a conﬁrmation message is displayed. The name is added to your contact list, and when accepted by the contact it will change status.

• Please be patient as synchronization of Skype contacts might take several minutes.

• Use “echo123” to test your Skype connection. Add “echo123” to your contacts. Calling echo123 will launch an automated testing robot that allows you to record and play back sound.

in step 4, an exchange contact details request is sent to the contact. When it has been

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INSTALLATION AND BASIC FUNCTIONS

Add a SkypeOut or landline contact

To add a SkypeOut or landline contact, press to select Menu, then:

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1) Use

2) Use

Select by pressing .

3) Use the keypad to enter the contact’s name and press

to go to Add Contact, select by pressing .

to enter a phone number for use with SkypeOut or landline.

4) Use the keypad to enter the full phone number and press SkypeOut numbers (even local numbers) must be entered in the following format: “+” followed by “country code”, “area code” and “number”.

NOTES:

• Use

• Use to input symbols from the symbol table.

• SkypeOut allows you to make calls to traditional landline and mobile phones. Go to www.skype.com to learn more about SkypeOut.

to change to lower-case, upper-case or numeric entry.

INSTALLATION AND BASIC FUNCTIONS

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Search for Skype users

To search for Skype users, press to select Menu, then:

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1) Use

2) Use the keypad to enter the Skype name or full name name and

press

3) Use

to go to Search, select by pressing .

or to navigate and highlight a name from the list, select by pressing

4) Use

NOTES:

• Use

• Use to input symbols from the symbol table.

• Other options available during a search include:

Search again – Repeats the search. Call – Calls the selected name. View proﬁle – Displays the selected name’s proﬁle.

•

You can stop a search at any time by pressing

to change to lower-case, upper-case or numeric entry.

to highlight Add to contacts, select by pressing .

INSTALLATION AND BASIC FUNCTIONS

The procedures for making and receiving calls apply to any type of call – Skype-to-Skype calls, SkypeOut calls

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and SkypeIn calls. Furthermore, you can use your phone for landline telephony.

Call a Skype contact

To make a Skype call:

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Make and receive calls

1) Press to select Contacts.

2) Use

3. Press

Dial a landline number

To dial a landline number:

or to select a contact from the list.

to call. Wait for the call to connect, ring, and be answered. Press

to end the call.

1) Use the keypad to enter the number. Press

INSTALLATION AND BASIC FUNCTIONS

to call the number.

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2) Use to select landline or SkypeOut and press .

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3) Wait for the call to connect, ring and be answered. Press

NOTES:

• You can select a preferred line for dialing by going to Menu > Settings > Phone settings > Preferred line. Choose one of the following options:

1) Always landline

2) Always SkypeOut

3) Always ask

to end the call.

Receive a call

When someone calls you, the ringing tone sounds and the incoming call message is displayed. To receive a Skype, SkypeIn or landline call:

1) Press to receive the call.

2) Press

to end the call.

INSTALLATION AND BASIC FUNCTIONS

This is a guide to the most common problems that may occur during installation or use of your Webtalker.

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You can easily solve some of the problems yourself, but may need your broadband service provider or landline provider to help you with others. Check www.topcom.net for more information.

PROBLEM POSSIBLE CAUSE SOLUTION

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Troubleshooting

My Webtalker does not work

I cannot sign in to Skype

Screen displays: “Network connection lost” and the base station light indicator is blinking slowly

I cannot make a Skype call

• The software needs to be updated to the latest version.

• Skype does not accept your Skype name and/or password.

• The Ethernet cable is not connected.

• The router or the modem is not turned on.

• Go to the Setting menu and select Advanced settings and Firmware update. Select the latest software version and conﬁrm to update.

• Check if you are using the correct Skype name and password. Beware of upper-case/ lower-case letters and numeric numbers.

• Check that the Ethernet cable between on the base station and the LAN port on your broadband connection (modem, router, hub, switch etc.) is connected properly.

• Turn on the power to the modem or router and reset the base station.

No display

Handset is not registering

• The base station cannot retrieve the IP address

• You are not signed in as a Skype user.

• The batteries are discharged. • Charge or replace the batteries.

• Base station is not ready for registration.

• The charging cradle is not connected.

• There are no batteries in the handset.

• In Internet settings, check that the IP mode corresponds to the IP mode of your Internet connection or you are behind a proxy server. Check the user manual for the proxy settings guidance.

• Go to the status menu and select Sign in as a Skype user. From there refer to the section “Sign in to Skype” in this guide.

• Reset the base station by pressing the key on the back of the base station and try to register again.

• Make sure the power supply is properly connected to the charging cradle and that the power is on.

• Make sure the batteries are correctly ﬁtted into the handset. Reset the base station and try to register again.

INSTALLATION AND BASIC FUNCTIONS

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PROBLEM POSSIBLE CAUSE SOLUTION

Handset is not registering

(continued)

No connection between handset and base station

Handset on the charging cradle does not charge

• The base station is not connected.

• You are out of range of the base station.

• The handset is not registered.

• The base station is not connected to power.

• The cradle is not powered.

• The handset is not placed properly in the charging cradle.

• The batteries are not inserted correctly.

• Make sure that the power supply is properly connected to that the power is on.

• Move closer to the base station.

• Register the handset.

• Make sure the power supply is properly connected to that the power is on.

• Connect the power adapter of the charging cradle to an active power outlet.

• Place the handset correctly in the charging cradle.

• Check the position of the batteries.

on the base station and

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Handset does not ring

• The Skype status is set to ofﬂine or do not disturb.

• The handset ringer may be off.

• The handset may be too far away from the base station.

• Set your Skype status to online.

• Increase the ringer volume.

• Move closer to the base station.

INSTALLATION AND BASIC FUNCTIONS

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Advanced functions - Section 2

Menu tree of your Webtalker

The following menu trees show how the different features are accessed through the handset. and are generally used to move to the next level by choosing Select, Option or Back. From the idle screen, press

MAIN MENU LEVEL 1 LEVEL 2 LEVEL 3

Contacts Call

Send Voicemail View Proﬁle Advanced

for Menu.

Skype SkypeOut or landline View Contact’s Skype Proﬁle Rename Remove Remove and Block Edit Remove Block/Unblock Request Details

History All calls

Missed Calls Incoming Calls Outgoing Calls

Voicemails

Contacts requests

Add Contact Skype

Phone Number

Call Send Voicemail Details Delete View Proﬁle Add to Contacts Clear List Play Call Send Voicemail Details Delete View Proﬁle Add to Contacts My Greeting Accept Decline Decline and block

Status Sign In To Skype

Create New Acctount Change Status

ADVANCED SETTINGS

Ofﬂine Online Skype me Away Not available Do not disturb Invisible

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MAIN MENU LEVEL 1 LEVEL 2 LEVEL 3

Status Sign Out

(continued) My Proﬁle

Change Password Auto Sign In

Services

Settings Call Divert

Skype Credit SkypeIn Voicemail

Privacy

Manage blocked users

Details shown to all Private

Automatically Promt

Call Forward Call forward number Voicemail Welcome message Skype Calls Anyone

Contacts Known numbers

SkypeIn Calls Anyone

Contacts If details shared

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Tones

Time & Date

Incoming Alert Type Ringing

Ring once Beep once

Ring tones Silent

Melody 1 ...

Beep

Landline ring tones Silent

Melody 1 ...

Beep

Intercom ring tones Silent

Melody 1 ...

Beep Ringing Volume Notiﬁcation Alert Beep

Silent Keypad tones On

Off Time Time Zone Daylight Savings Time format Time Separator Date Date format Date Separator

ADVANCED SETTINGS

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MAIN MENU LEVEL 1 LEVEL 2 LEVEL 3

Settings Cordless Settings

(continued)

Phone Settings

Information

Advanced

Handset 2

Handset 3

Handset 4 Handset name

Contrast Language Dansk

Deutch

English

….

Preferred Line Landline

SkypeOut

Always ask Region Country Code

Area Code Landline Country Australia

Belgique

Denmark

…

Internet settings IP mode

Skype proxy

Firmware proxy Firmware update Latest Firmware

Current Firmware

All Firmware vers. Skype ports Reset

Emergency calls

PLEASE NOTE:

• Skype does not allow emergency calls. Such calls are always routed to the landline connection. Therefore it is important that you set the correct landline country. Do not forget that your Webtalker has to be connected to a power outlet in order to work. Your Webtalker will not function during a power failure.

ADVANCED FUNCTIONS

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Skype settings

Change your online status

Your online status can be seen by all Skype contacts authorised by you. For more on this, please see Main display in the Installation and basic functions section. For more on authorisations, please see Exchange contact details request in this section of the manual.

1) From the Idle screen, press to enter the main menu.

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2) Press

3) Press

4) Press Away, Not available, Skype me, Do not disturb, Invisible, Ofﬂine).

and to select Status.

and to select Change status.

and or just press to select your preferred status (Online,

NOTES:

• Alternatively, you can also press

• When you select Do not disturb, you mute all incoming Skype as well as landline calls.

from the idle screen in order to change your Skype status.

ADVANCED SETTINGS

Choose auto or manual sign in

Your ﬁrst sign in has to be manual, but after that you can activate Auto sign in and sign in to your Skype

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account automatically, in case you should turn off the base station or the handset. If you activate Prompt, you have to enter your Skype password every time you sign in. We therefore recommend that you choose Auto

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1) From the Idle screen, press

2) Press

3) Press

and to select Status.

and to select Auto sign in.

to enter the main menu.

4) Press (Automatically, Prompt).

We suggest that you note your Skype name and your Skype password here for future reference:

My Skype name: __________________________ My Skype password: ________________________

NOTE:

• When in the text editor, press

ADVANCED SETTINGS

and or just press to select your preferred sign in mode

to switch between lowercase, uppercase and numerical entry.

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Change your Skype proﬁle

In My proﬁle you can tell other Skype users a bit about yourself. Please note that any Skype user can see all conﬁgurations you make in Details shown to all, even the Skype users you have not authorised.

You must be signed into Skype to change your proﬁle.

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1) From the Idle screen, press

2) Press

3) Press

and o select Status.

and to select My proﬁle.

to enter the main menu.

4) Press shown to all, Private).

5) In Details shown to all, press (Show my picture, Skype name, Full name, Gender, Birthdate, Country/ region, State/province, City, Language, Home phone, Ofﬁce phone, Mobile, Home page, About me, Mood).

and or just press to select your preferred proﬁle (Details

and to select your preferred setting

ADVANCED SETTINGS

a) In Show My Picture, press to select. b) In Skype name, please note that you cannot change your Skype name here.

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c) In Full name, use the keypad to enter your data. d) In Gender, use to select (Male, Female, Both, Unknown). e) In Birthday, enter the month using the keypad, press Î to go to the day and enter the day using the keypad, press Î again to go to the year and enter the year using the keypad.

f) In Country/Region, use g) In State/Province and City, use the keypad to enter your data. h) In Language, use and or just to select (A Æ Z).

i) In Home phone, Ofﬁce phone, Mobile, Home page, About me and Mood, use the keypad to enter

your data.

In Private you can enter your e-mail address. The address will not be shown to other Skype users and is merely used for the search function: Save your private e-mail address in Private, and users who know this address will be able to ﬁnd you by searching for it on Skype.

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and or just to select (A Æ Z).

1) In Private, press

NOTES:

•InShow My Picture, the pictures for use with your proﬁle must be edited on a computer with a Skype client.

• All data regarding home phone, ofﬁce phone and mobile supplied by a Skype user will be recorded in your

Contact list when you add the user.

to select options (Edit, Remove, Add).

Change your password

You can change the Skype password used for signing in to your Skype account. See Create a new Skype account in the Installation and basic functions section for more information.

1) From the Idle screen, press to enter the main menu.

ADVANCED SETTINGS

2) Presse

and to select Status.

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3) Press and to select Change password.

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4) Enter your password using the keypad, then press

5) Enter your new password, then press the “OK” softkey.

6) Repeat your new password, then press the “Change” softkey.

Create a personal voicemail greeting

Skype voicemail has a default voicemail greeting. You can also create your personal welcome greeting, which will be played back to people calling you when you are unable to answer the call.

1) From the Idle screen, press

to enter the main menu.

2) Press

3) Presss

and to select Settings.

and to select Call divert.

ADVANCED SETTINGS

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4) Presss and to select Welcome message.

5) Press

6) Press Record new to record your welcome greeting, and press Play to hear the

recorded message.

NOTE:

• You have to buy a Skype voicemail subscription to use this service. See more at www.skype.com.

to select options.

Listen to your voicemail

Callers can leave a message for you. Whenever someone sends you a voicemail, the message You have 1 new voicemail will be displayed on your Webtalker.

1) From the Idle screen, press to enter the main menu.

2) Press

and to select History.

ADVANCED SETTINGS

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3) Press and to select Voicemail.

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4) Press

5) Press proﬁle, Add to contacts, My greeting).

Play: Play back the voicemail. Call: Call the person who has left the voicemail for you. Send voicemail: Send the person who has left the message for you a voicemail. Details: View the details of the voicemail (Name, number, date, time, duration). Delete: Remove the voicemail. View proﬁle: View the proﬁle of the person who has sent the voicemail. Add to contacts: Add the person who has left the voicemail for you to your Contact list. My greeting: Play back or record your personal welcome greeting.

and or just press to select the voicemail of your choice.

to select options (Play, Call, Send voicemail, Details, Delete, View

NOTE:

• If you activate your voicemail through Settings Æ Divert Æ Voicemail, the voicemail will work only with incoming Skype and SkypeIn calls, not with calls on your landline.

ADVANCED SETTINGS

Privacy

You can make restrictions as to whom you wish to accept a Skype or SkypeIn call from. Your choices are:

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1) From the Idle screen, press

2) Press

3) Press

and to select Settings.

and to select Privacy.

to enter the main menu.

4) Press to select your preferred privacy status for incoming Skype calls (Anyone,

Contacts, If details shared).

Anyone: All Skype users can call you, even users not on your Contact list. Contacts: Skype users can call you only if they are on your Contact list. If details shared: Only Skype users authorised by you can call you.

5) Press

Contacts, Known numbers).

to select Skype calls, then press and or just press

and to select SkypeIn calls, then press and or just press

to select your preferred privacy status for incoming SkypeIn calls (Anyone,

Anyone: You can receive calls from anyone calling your SkypeIn number. Contacts: Only SkypeOut contacts on your Contact list can call you. Known numbers: Only SkypeIn calls providing a Caller ID will be accepted.

ADVANCED SETTINGS

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Notiﬁcation

You can choose whether you want to be alerted by a tone whenever you receive a voicemail or an authorisation request.

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1) From the Idle screen, press

2) Press

3) Press

and to select Settings.

and to select Tones.

to enter the main menu.

4) Press

5) Press Silent).

NOTE:

x Whenever you receive a voicemail, miss a call, or get an authorisation request, the

light signal. Just press to see your options.

and to select Notiﬁcation alert.

and or just press to select your preferred alert type (Beep,

key will ﬂash a blue

ADVANCED SETTINGS

Tones

You can conﬁgure keypad tones, ring tones etc. on your Webtalker. The following are just a few examples.

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Phone settings

1) From the Idle screen, press

2) Press

3) Press

and to select Settings.

and to select Tones.

to enter the main menu.

Change the call alert

You can deﬁne how you want your Webtalker to alert you with incoming calls:

Ringing: The handset will ring as long as the incoming call is active. Ring once: The handset will ring only once. Beep once: The handset will make one beep only on an incoming call.

1) From Tones, press

to select Incoming alert type.

ADVANCED SETTINGS

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2) Press and or just press to select your preferred alert type (Ringing, Ring once, Beep once).

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Change the ring tone

You can deﬁne how you want your Webtalker to ring on incoming calls.

1) From Tones, press

2) Press Melody 1 Æ 11, Beep).

Adjust the ringing volume

You can adjust the ringing volume of the handset for incoming calls.

and or just press to select your preferred ring tone (Silent,

and to select Ring tones.

1) From Tones, press

2) Change the ringing volume level using

and to select Ringing volume.

/ .

ADVANCED SETTINGS

Adjust the keypad tones

You can choose whether you want to hear a tone whenever you press a key or whether you want your keys

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to be silent.

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1) From Tones, press

2) Press

and or just press to select your preferred setting (On, Off).

and to select Keypad tones.

Set the time and date

Your Webtalker will always obtain time and date information from the Internet. Thus, you only have to conﬁgure the Time zone and Daylight saving settings. When this is done, the time and date obtained by your Webtalker from the Internet will be adjusted according to your choices.

In Time zone it is important that you choose the correct time zone, otherwise the time shown on the idle screen will not be right. In Daylight saving you have two options. Choose Daylight saving when you are in a zone with summertime, and choose Standard in all other zones.

ADVANCED SETTINGS

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1) From the Idle screen, press to enter the main menu.

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2) Press

3) Press

4) Press

and to select Settings.

and to select Time and date.

and to select Time zone.

5) Press (GMT -12 Æ GMT +13).

6) Press

and or just press to select your preferred time zone

and select Daylight saving.

ADVANCED SETTINGS

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If you wish to adjust the Time format and Time separator as well as the Date format and Date separator settings, this is easily done here.

Set the preferred line

You can conﬁgure how you want to route your outgoing calls when using . These are your options:

Landline: Select this option if you always want to route your landline and/or mobile phone calls via the

SkypeOut: Select this option if you always want to route your calls to the landline and/or mobile phones

Always ask: Select this option if you want to always be prompted to specify the preferred routing for a call.

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7) Press and or just press to select your preferred mode (Daylight saving, Standard).

landline (traditional telephony).

via the Internet (SkypeOut).

1) From the Idle screen, press

2) Press

3) Press

and to select Settings.

and to select Phone settings.

to enter the main menu.

ADVANCED SETTINGS

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4) Press and to select Preferred line.

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5) Press SkypeOut, Always ask).

and or just press to select your preferred port (Landline,

Change the country code

As Skype does not know where in the world you are connected to the Internet, you will always have to enter the country setting when calling landline phones and/or mobile phones via the Internet (SkypeOut). This applies even when you call a phone in your own country. If you save your country settings in Country code, you do not have to enter the country code every time you call a phone in your own country. Thus, a country code is only needed when calling someone in a country other than your own.

In some countries area codes are used, for instance when calling between states or regions. If you live in a country where area codes are used, you can save your settings in Area code. Please note that you can choose this function only if the code you have saved in Country code applies to a country where area codes are in fact used.

1) From the Idle screen, press

2) Press

and to select Settings.

to enter the main menu.

ADVANCED SETTINGS

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3) Press and to select Phone settings.

4) Press

5) Press

the keypad.

6) Press using the keypad.

and to select Region.

to select Country code, then enter your preferred country code using

and to select Area code, then enter your preferred area code

ADVANCED SETTINGS

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Change the landline country setting

As your Webtalker works both with Skype telephony and ordinary telephony via landline connections, your Webtalker has to know in what country you are connecting to the landline system. In other words, the conﬁguration you make here has nothing to do with Skype, only with landline telephony.

PLEASE NOTE:

x Emergency calls can only be made via the landline.

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1) From the Idle screen, press

2) Press

3) Press

and to select Settings.

and to select Phone settings.

to enter the main menu.

4) Press

5) Press

and to select Landline country.

and or just press to select the country you are located in.

ADVANCED SETTINGS

Change the handset language

You can change the language displayed on your handset. You can select another language than English only if

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your Webtalker is connected to the Internet.

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1) From the Idle screen, press

2) Press

3) Press

and to select Settings.

and to select Phone settings.

to enter the main menu.

4) Press

5) Press

and to select Language.

and or just press to select your preferred language (A Æ Z).

ADVANCED SETTINGS

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Should you accidentally select a language which makes it hard for you to ﬁnd the Language menu again, use this shortcut:

1) From the Idle screen, presss to enter the main menu.

2) Press three times on the number 8 key.

Use the Register function whenever you need to register your handset with a base station, for instance when registering the handset with a base station other than the one you are already registered to. Use the Deregister function to deregister your handset from a base station.

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1) From the Idle screen, press

2) Press

3) Press

and to select Settings.

and to select Cordless settings.

to enter the main menu.

ADVANCED SETTINGS

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NOTE:

• To make registration possible, make sure that the base station has registration mode enabled. This is done

Set the contrast

You can adjust the contrast of your display.

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4) Pres and or just press to select Register handset or Deregister handset.

by pressing Reset on the back of the base station.

1) From the Idle screen,pres to enter the main menu.

2) Press

3) Press

and to select Settings.

and to select Phone settings.

ADVANCED SETTINGS

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4) Press to select Contrast.

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5) Change the Contrast level using

Should you accidentally select a setting which makes it hard for you to ﬁnd the Contrast menu again, use this shortcut:

1) From the Idle screen, press

/ .

to enter the main menu.

2) Press three times on the number 5 key.

ADVANCED SETTINGS

Internet settings

You can conﬁgure settings such as IP mode, IP address, Skype proxy and Firmware proxy. However, if you

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have an advanced Internet connection and are not familiar with ﬁrewalls and ports, we recommend that you consult someone with knowledge on this or read more on the topic at www.skype.com.

In IP mode you can choose Dynamic or Static. The default setting of your Webtalker is dynamic IP mode, which covers the needs of most users. Should you wish to attach the base station to an Internet connection using the static IP mode instead, this is how to conﬁgure this mode:

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1) From the Idle screen, press

2) Press

3) Press

and to select Settings.

and to select Advanced.

to enter the main menu.

ADVANCED SETTINGS

4) Press

5) Press

and to select Internet settings.

to select IP mode.

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6) Press and to select Static.

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7) A wizard will guide you through the conﬁguration.

7a)

7b)

7c)

ADVANCED SETTINGS

7d)

ADVANCED SETTINGS

In Skype proxy you can conﬁgure all the settings regarding this proxy. This is how to do it:

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1) From the Idle screen, press to enter the main menu.

2) Press

3) Press

and to select Settings.

and to select Advanced.

4) Press

5) Press

and to select Internet settings.

and to select Skype proxy.

ADVANCED SETTINGS

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6) Press to select Proxy.

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7) Press

8) Press HTTPS, SOCKS5).

9) Automatic may be selected if your proxy supports this feature. If you select one of the other options, a

wizard will guide you through the relevant conﬁguration.

and to select Yes .

and or just press to select the proxy host type (Automatic,

In Firmware proxy you can conﬁgure all the settings regarding this proxy. This is how to do it:

1) From the Idle screen, press

2) Press

and to select Settings.

to enter the main menu.

ADVANCED SETTINGS

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3) Press and to select Advanced.

4) Press

5) Press

6) Press

and to select Internet settings.

and to select Firmware proxy.

to select Proxy.

7) Press

8) Use the keypad to enter the HTTP proxy IP Address. A wizard will guide you through the conﬁguration.

ADVANCED SETTINGS

and to select Yes .

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In Skype ports you can conﬁgure all the settings regarding the incoming connection port. This is how to do it:

1) From the Idle screen, press to enter the main menu.

2) Press

3) Press

and to select Settings.

and to select Advanced.

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4) Press Alternative ports using .

and to select Skype ports, then enter your choices for Port and

Adjust the earpiece volume

During a call just press / to increase or decrease the volume. The setting will be retained after the call is terminated.

Mute the microphone

During a call just press to mute the microphone. Press again to unmute.

ADVANCED SETTINGS

Connect a headset

Free your hands while talking – connect an external headset. The connector is of the mono type, plug size

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2.5mm. Please note that not all headsets will be suitable. Ask for a set with an impedance of 30 Ohms or higher.

Reset the phone and base

To restore the Webtalker’s factory settings you can reset the phone and base. Please note, though, that all your personal settings will be lost.

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1) From the Idle screen, press

2) Press

3) Press

and to select Settings.

and to select Advanced.

to enter the main menu.

ADVANCED SETTINGS

4) Press

and to select Reset.

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Contacts

Your list of contacts contains all Skype users as well as all landline phone users that you have added. There is a limit to the number of entries you can make, but your contact list can nevertheless hold hundreds of contacts.

It is easy to access your list of contacts:

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1) From the Idle screen, press

2) Press

3) Browse your contacts using

to select Contacts.

to enter Contacts.

4) Or search for a contact with the quick search feature by using the letters on the keypad. For example, if you press the letter J, you will see a list showing all of your contacts beginning with this letter.

5) Press

6) Press voicemail, View proﬁle, Advanced).

to select a contact.

and or just press to select the desired action (Call, Send

ADVANCED SETTINGS

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Your contacts are ordered as follows:

• Online Skype contacts (alphabetically by full name)

• Ofﬂine Skype contacts with call forwarding and SkypeOut contacts (alphabetically by full name)

• Ofﬂine, voicemail divert, and non-authorised Skype contacts (alphabetically by full name)

NOTE:

• If you have more contacts than your Webtalker supports, you might experience that your Webtalker will

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7) Under Advanced you have access to more options (Rename, Remove, Edit, Block, Request details, Add contact).

not show all the available contacts.

ADVANCED SETTINGS

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Exchange contact details request

You can send an authorisation request to a Skype user – and if it is accepted, you can see his or her online status.

When adding a contact to your Contact list you will be prompted to specify if you want to send an authorisation request. We recommend that you send this request but you do not have to do so – and you can send the request whenever you wish to. If you do not send the request, you will never be able to see the contact’s online status. Users who have not been authorised will be indicated by

Similarly, you will receive an authorisation request whenever a Skype user adds you to his or her Contact list. By accepting the request, you allow the user to see your online status.

on your contact list.

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1) From the Idle screen, press

2) Press

3) Press

pressing .

to select Contacts.

and or just press to ﬁnd a contact, and select the contact by

to enter the main menu.

4) Press

and to select Advanced

ADVANCED SETTINGS

5) Press and to select Request details.

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NOTE:

• You can only request details from users whose online status is shown with a question mark.

Rename a contact

You can change the name of a contact. If a contact has a Skype user name that is not very informative, you can give him or her a more distinctive name to be shown on your contact list.

6) Use the keypad to enter any text to be sent along with your request.

7) Press

1) From the Idle screen, press

to send the request.

to enter the main menu.

2) Press

3) Press

pressing .

4) Press

to select Contacts.

and or just press to ﬁnd a contact, and select the contact by

and to select Advanced.

ADVANCED SETTINGS

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5) Press to select Rename.

6) Enter the desired new name using the keypad.

Remove a contact

You can remove a contact. Your options are:

Remove and block: Remove and block a contact. Please note that this option applies only to Skype contacts. Remove: Remove a contact from your Contact list. This option applies to Skype as well as

landline contacts.

1) From the Idle screen, press

to enter the main menu.

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2) Press

3) Presss

pressing .

4) Presss

to select Contacts.

and or just press to ﬁnd a contact, and select the contact by

and to select Advanced.

ADVANCED SETTINGS

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5) Presss and to select Remove.

6) Presss (Remove and block, Remove).

7) In both cases you are asked whether you really want to remove the contact. Press

contact, to cancel.

and or just press to select the required type of removal

to remove the

Block a contact

You can block a Skype contact to prevent him or her from calling you. Please note that this option applies only to Skype calls. You can see your blocked contacts under Settings Æ Manage blocked users. At any time you can choose to unblock a blocked contact.

1) From the Idle screen, press

to enter the main menu.

ADVANCED SETTINGS

2) Press

3) Press

pressing .

to select Contacts.

and or just press to ﬁnd a contact, and select the contact by

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4) Press and to select Advanced.

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5) Press

6) Press

Make and receive calls

and to select Block.

to block, press again to unblock.

Dialling

Dial editor

1) From the Idle screen, type the phone number you want to call using the

keypad; alternatively, press

2) Press

3) Select the preferred line by pressing

to select the line (Dial on SkypeOut, Dial on landline).

to select the number from Contacts.

and or just pressing .

ADVANCED SETTINGS

How to pre-dial a Skype user:

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Character map

1) From the Idle screen, hold down for more than two seconds.

2) Type the Skype name of the person you want to call.

3) Press

to call.

For keys 0 Æ 9, multi tapping is possible.

Multi Tap Order:

KEY MULTI TAP ORDER:

Space + 0

1 . , ? ! - _ @

abc2жедбавгз

def3ëéèê

ghi4ïíìî

jkl5

mno6шцсутфх

pqrs7ß

tuv8üúùû

wxyz9яэжше

PLEASE NOTE:

When in the text editor, press between lowercase, uppercase and numerical entry.

ADVANCED SETTINGS

to see all special characters. When in the text editor, press to switch

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Speakerphone

During a call you can switch between the speaker and earpiece.

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1) Press

2) Press

Start a new call during a call

This is how to start a new call during an active call:

to select Speaker.

again to return to Earpiece.

1) Press

2) Use the keypad to enter a new number manually or locate the number on your Contact list by using “Options->Search in contact list”

3) Press

4) Press

to put your active call on Hold.

to start the call. You can switch between the calls by pressing .

to terminate the active call.

ADVANCED SETTINGS

Conference call

From your Webtalker you can initiative a 3-party conference call between one Skype user, one landline caller

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and yourself.

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1) Start a Skype or landline call.

2) Put the active call on Hold by pressing

3) Start a landline or Skype call.

4) Choose “Options->Join in conference”, and the conference is established.

5) Press

to end the conference.

Skype Conference call

The Webtalker cannot initiate a Skype conference call, but you can participate in a Skype conference call initiated from a computer.

If the active call is a Skype conference call, you can see the participants via the View participants menu.

Divert all calls

You can conﬁgure your Webtalker to forward all incoming Skype calls either to a landline/mobile phone or to your Voicemail. Please note that in order to use this function, you have to have Skype credits. Your options are:

Call forward: Activate forwarding to another phone number. You will be prompted to enter the

relevant number. Please remember to enter the country code.

Call forward number: Edit the phone number when Call forward is active. Voicemail: Activate your Voicemail, allowing callers to leave a message after listening to your

welcome message.

Welcome message: After activating Voicemail you can record your welcome message. If you do not

record a personal message, the Skype standard message will be used instead.

ADVANCED SETTINGS

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Regarding forwarding of landline calls: Please contact your landline provider.

1) From the Idle screen, press to enter the main menu.

2) Press

3) Press

and to select Settings.

to select Call divert.

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4) Press

5) Press

6) After selecting Ye s you will be prompted to enter a call forward number. Press the keypad.

to select Call forward.

and or just press to select the required option (Yes, No).

ADVANCED SETTINGS

View call history

You can see all call history information, including missed calls, outgoing calls, incoming calls, authorisation

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requests or voicemails. Whenever there is an entry on one of the lists, you can see the details, such as the phone number, name (when accessible) and a time log indicating when the entry was received. Please note that the lists can contain 30 entries – the oldest ones will be deleted ﬁrst. Also, please note that the lists will be deleted whenever you sign out of Skype. Your options are:

All calls: A list containing all missed, incoming and outgoing calls. Please note that landline

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as well as Skype calls will be registered.

These are your options when working with the lists:

Call: Call the number. Send voicemail: Return a call with a voicemail.

Please note that this works only with Skype calls. Details: View details regarding the call. Delete: Remove the entry. View proﬁle: View the proﬁle for the entry.

Please note that this works only with Skype calls. Add to contacts: Add an entry to your Contact list. Clear list: Delete all entries on the list.

Missed calls: A list showing only the missed calls.

Please note that landline as well as Skype calls are registered.

Incoming calls: A list showing only the incoming calls.

Please note that landline as well as Skype calls are registered.

Outgoing calls: A list showing only the outgoing calls.

Please note that landline as well as Skype calls are registered.

1) From the Idle screen, press

2) Press

and to select History.

to enter the main menu.

ADVANCED SETTINGS

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3) Press and or just press to view the preferred history (All calls,

Missed calls, Incoming calls, Outgoing calls, Voicemails, Authorizations).

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Set privacy for calls

You can specify which kinds of Skype and SkypeIn calls you want to accept.

1) From the Idle screen, press

2) Press

3) Press

and to select Settings.

and to select Privacy.

to enter the main menu.

4) Press

(Skype calls, SkypeIn calls).

and or just press to select your preferred Privacy setting

ADVANCED SETTINGS

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5) Under Skype calls, press and or just press to select your preferred

setting (Anyone, Contacts, If details shared).

6) Under SkypeIn calls, press

preferred setting (Anyone, Contacts, Known numbers).

Call waiting

When someone calls you during an active call, you will be notiﬁed by a tone in the earpiece as well as the message ‘Call waiting’ on the display.

There are two types of waiting calls: Calls on the same line you are presently using, and calls on the other line.

Example one:

1) You have an active Skype to Skype call.

and or just press to select your

2) When you receive a second Skype call. you will hear a beep.

3) Hold down

4) Hold down

ADVANCED SETTINGS

to answer the new call while automatically putting the original call on hold.

again to switch between the calls.

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Example two:

1) You have an active Skype call.

2) When you receive a landline call, you will hear a beep.

3) Press

hold.

to answer the new call while automatically putting the original call on

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4) To switch between the calls, press .

Dial outgoing calls

Dial a telephone number from the outgoing calls list

1) From the idle screen, press to access the list of outgoing calls.

2) Press

for Options.

3) Press to select Call.

ADVANCED SETTINGS

You can check to see which software version your Webtalker is presently using as well as upgrade to the most

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recent version. Your options are:

Latest Firmware: Displays the latest ﬁrmware version. Please note that you cannot use

Current ﬁrmware: Displays the ﬁrmware version currently used by your Webtalker.

All Firmware vers.: Displays a list of all accessible ﬁrmware versions that your Webtalker

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Firmware update

your Webtalker during the update process. The update typically lasts 15 minutes, depending on your Internet connection.

can use. Thus, you can choose to downgrade to an older version.

1) From the Idle screen, press

2) Press

3) Press

and to select Settings.

and to select Advanced.

to enter the main menu.

ADVANCED SETTINGS

4) Press

and to select Firmware update.

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5) Press and or just press to select the required option (Latest

Firmware, Current Firmware All Firmware vers.).

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6) Under Latest Firmware, press

download can take some time. The handset will prompt you when the ﬁrmware update is ﬁnished.

7) Under Current Firmware, you ﬁnd speciﬁcations of the ﬁrmware version

presently used by the base station and the handset.

8) Under All Firmware vers., you can see prior updates. Press

press to select your preferred version.

to install. Please be aware that the

and or just

9) Press again to install the selected version. You will then be asked if you are

sure you want to update. Press to accept the update, to cancel.

NOTE:

x If your Webtalker has not been updated after 30 minutes, you must restart the Webtalker by disconnecting

and reconnecting the base station to the power outlet.

ADVANCED SETTINGS

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Please visit www.topcom.net for updated help and support. Here you will ﬁnd documentation on FAQ, troubleshooting and new features.

PROBLEM CAUSE SOLUTION

I have nowhere to plug in the base station.

I have problems with my Webtalker.

Support information

Advanced troubleshooting

• Your computer or other equipment may be occupying the Internet connection port.

• You are not using the latest software.

- Section 3

• Get a router, allowing you to attach more units to the same Internet connection port. If you are buying a new one, we recommend a peer2peer-friendly router.

• Update the software via

Advanced > Firmware update > Latest ﬁrmware.

Settings >

I cannot sign in to Skype.

• There is a problem between your Webtalker and the device (modem/router/switch) to which it is connected.

• You are using an incorrect Skype name and/or password.

• You have no Skype account.

• Your base station is not connected to the Internet.

• The base station has not been provided an IP address.

• Restart your modem/router/switch and then restart the base station by turning the power off and on.

• Check the Skype name and/or password and try again. Be sure to enter large and small letters and special characters correctly.

• Create a Skype account via Status > Create new account.

• Check that all cables are attached correctly.

• Check via Settings > Information that an IP address is shown under IP address. If not, check your Internet connection. If you are using a router, switch or hub, restart the device(s) and then restart the base station. Please refer to My base station does not receive an IP address under Advanced troubleshooting.

(continues)

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PROBLEM CAUSE SOLUTION

I cannot sign in to Skype.

(continued)

• Your Internet connection timed out because you are not using an “Always on” connection.

• A ﬁrewall/NAT/router is blocking access to the Internet.

• Some broadband connections require that you log on the Internet every time you wish to use it, and the connection will automatically close after for example 20 minutes of inactivity. Your Webtalker does not work with such connections, only with “Always on” connections. Contact your Internet provider and get an “Always on” connection. Possibly “Always on” may be enabled via your provider’s homepage.

• Restart your router and then restart your base station. It this does not help it may be because you are using a very restrictive kind of router/NAT. Please contact your Internet provider or router manufacturer.

• If you are about to buy a new router we recommend a peer2peer-friendly router. Skype needs unrestricted outgoing TCP access to all destination ports over 1024 or to ports 80 and 443 in order to work properly. To obtain even better sound, we recommend that you open the speciﬁc port to incoming TCP and/or UDP trafﬁc. Please check Settings > Advanced > Internet

settings > Skype ports.

My base station does not receive an IP address.

I cannot connect to Skype from my workplace or school.

• You may be using an Internet connection with a static IP address.

• Other equipment, for instance a computer, has been connected to the Internet connection.

• Most likely your base station is behind a proxy server, which are often used by companies and schools.

• Conﬁgure the static IP address via Settings

> Advanced > Internet settings > IP mode. Select Static and enter the IP

address; then follow the wizard to make the further required entries.

• Connect the base station to the Internet connection port. Turn on the base station and wait for about one hour. Restart the base station and check if your Webtalker works. Check via Settings > Information if the base station has received an IP address.

• Conﬁgure the Skype proxy via Settings >

Advanced > Internet settings > Skype proxy. Also, you have to conﬁgure via Settings > Advanced > Internet settings > Firmware proxy. Please contact the IT

support resource at your workplace or school for further information.

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The time on the idle display is incorrect.

I cannot make a Skype to Skype call.

• The base station is not connected to the Internet.

• You have not programmed your Time Zone and Daylight saving.

• Your Webtalker is behind a proxy server.

• You are not signed in.

• You have no Internet connection.

• The handset gets the time and date from the Internet. Connect the base station to the Internet and wait for a few minutes.

• Select your time zone via Settings > Time

and Date > Time zone. Then select Settings > Daylight saving and choose Daylight saving if you are in a zone with

summertime, otherwise select Standard.

• In order for the SNTP (Simple Network Time Protocol) to work, UDP/IP port 123 must be set to open proxy.

• Choose Status > Sign in and enter your Skype name and password when prompted for it. If you have no Skype account, you can create one via Status > Create new account.

• Please refer to “I cannot sign in to Skype” under Advanced troubleshooting.

I cannot make a SkypeOut call.

My SkypeOut call does not reach the person intended.

I cannot receive Skype calls from certain persons.

• You are not subscribing to this service.

• You are out of Skype credits.

• You have not stored your country code.

• You have speciﬁed restrictions as to whom you want to communicate with.

• The person is a blocked Skype contact.

• You are signed out.

•You can buy SkypeOut at

• Check your available Skype credits via

Service > Skype Credit.

• Check that your country code is registered via Settings > Phone settings > Region > Country code. You may also need to check your area code via Settings > Phone

settings > Region > Area code.

• Check the person who is unable to call you via Settings > Privacy > Skype calls (or SkypeIn calls). Select a privacy option which allows the person to call you.

• Check if the Skype contact is blocked via

Settings > Manage blocked users.

Unblock if required.

• Sign in to your Skype account via Status >

www.Skype.com.

My Webtalker does not ring on incoming calls.

SUPPORT INFORMATION

• You have muted your handset.

• You have enabled Call divert, which means that all incoming Skype calls are forwarded.

• Adjust the volume via Settings > Tones > Ring tones.

• Disable call forwarding via Settings > Call

divert > Call forward.

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PROBLEM CAUSE SOLUTION

I experience a bad sound quality during Skype calls.

I cannot send voicemails.

Landline and mobile phones cannot call me via SkypeIn.

• You are probably behind a router which interferes with the sound.

• Another unit (for instance a computer) is using the Internet connection.

• You are not subscribing to this service.

• You are out of Skype credits.

• In order to obtain better sound, we recommend that you open the speciﬁc port shown under Settings > Advanced > Internet settings > Skype ports to incoming TCP and/or UDP trafﬁc. However, on some routers you cannot conﬁgure incoming UDP trafﬁc although you can still conﬁgure rerouting of ports with incoming TCP trafﬁc. If you are using several Skype clients on the same router, you must make sure that they are not using the same Skype Port.

• Free up bandwidth by ending other ongoing Internet trafﬁc or get an Internet connection with more bandwidth.

• You can buy SkypeOut at Check if your voicemail is active via Service

> Voicemail.

• You can buy SkypeIn at www.Skype.com.

• Check your status via Service > SkypeIn.

www.Skype.com.

I cannot call via my landline connection.

I cannot receive calls via my landline connection.

• People calling your SkypeIn number do not wait long enough before they hang up.

• The base station is not connected to your landline.

• The landline is out of order.

• The landline connection is occupied by another phone in the house.

• The base station is not turned on.

• You are using incorrect landline country setting.

• People calling you should allow the phone to ring at least ﬁve times before they hang up due to the delay before the SkypeIn call reaches you.

• Connect the landline to your base station.

• Check your landline connection with a traditional phone and hear if there is a dialling tone. If not, contact your landline provider.

• Check that the landline connection is not occupied.

• Turn on the base station.

• Select the correct landline country setting via

Settings > Phone settings > Landline country. Please note: The landline country

setting has no inﬂuence on Skype calls.

PROBLEM CAUSE SOLUTION

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I cannot access the main menu Contacts.

I cannot see if a Skype contact is online as his or her online status is always shown as

The main menu History is suddenly empty.

My friends cannot ﬁnd me on Skype by searching for my e-mail address.

• You are signed out. • Your contact list resides on a central Skype server and is therefore visible only when you are signed in. Sign in via Status > Sign in

to Skype.

• The contact in question has

not been authorised.

• You are signed out. • The History list is deleted whenever you sign

• You have not conﬁgured your

data under My proﬁle.

• Send an Authorisation request: From

Contacts, select Options > Advanced > Request details. Whenever a person has

accepted your request, you will be able to see his or her online status.

out. Sign in via Status > Sign in to Skype. Please note: Old call details will not be restored at the next sign in.

• Save your e-mail address via Status > My proﬁle > Private. Other Skype users cannot see your e-mail address, they can only use it for searching for you if they know the address already.

The handset does not charge when placed in the charger.

I cannot turn the handset on.

The display is black. • The handset is not turned on.

• The handset is not placed correctly in the charger.

• The charger is not connected to the power outlet or it is not turned on.

• The batteries are not inserted correctly in the handset.

• The batteries are empty.

• The batteries are not inserted correctly in the handset.

• The display contrast is wrong.

• Check that the charger makes a beep when the handset is placed correctly.

• Check that the power supply is connected to the outlet and that the unit is turned on.

• Check that the batteries are inserted correctly. Use only rechargeable batteries, type Ni-MH.

• Place the handset in the charger. The handset will turn on automatically after some time in the charger.

• Place the batteries correctly in the handset.

• Hold down seconds to turn on the handset.

• From the idle screen, press Menu > 555, then select your preferred contrast setting.

for approximately two

There is no antenna symbol in the upper right hand corner of the display.

SUPPORT INFORMATION

• You are too far away from the base station.

• The base station is not turned on.

• Move the handset closer to the base station.

• Turn on the base station. The red LED light must be on at all times.

(continues)

SUPPORT INFORMATION

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PROBLEM CAUSE SOLUTION

There is no antenna symbol in the upper right hand corner of the display.

(continued)

I do not understand the language on the handset.

I cannot register the handset to the base station, the message ‘Open base station could not be found’ is shown on the handset.

No Caller ID is shown when I receive landline calls.

• The handset is not registered. • Register the handset via Settings > Cordless settings > Register handset.

• You have chosen the wrong

language.

• The base station is turned off.

• The base station is not in

registration mode.

• You are too far away from the

base station.

• You are not subscribing to this

service with your landline provider.

• From the idle screen, press Menu > 888, then select your preferred language from the list.

• Turn the base station on. The LED light on the base station must be red.

• Press the Reset button on the back of the base station, then press handset.

• Move the handset closer to the base station (for instance in the same room).

• Contact your landline provider.

for Retry on the

I do not get a new line on my landline connection when sending a ﬂash (by

pressing

• You are using an incorrect country setting.

• Select the correct country setting via

Settings > Phone settings > Landline country.

• Select the correct country setting via

Settings > Phone settings > Landline country.

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FAQ

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QUESTION ANSWER

Why is the Webtalker 6000 for Skype better than a Wi-Fi phone for Skype?

What is a Webtalker? Your Webtalker combines two phones in one unit, allowing you to use Skype,

Is it easy to connect my Webtalker to the Internet?

Because it is more reliable (DECT), has no interference problems with other wireless devices (Wi-Fi, Bluetooth), has a much longer talk time (more than 10 hours), standby time (more than 140 hours) and range (up to 300 meters). In practice the Webtalker 6000 has a superior voice quality with increased distance between the handset and the base station/router. This is due to less packet loss and interference compared to a Wi-Fi phone. Furthermore, with the Webtalker 6000 you get a 2-in-1 telephone for both Skype and ordinary landline calls.

SkypeOut /SkypeIn as well as traditional telephony via landline. Thus, you can use your Webtalker on two networks, for instance allowing you to establish a confer ence call between users on both networks.

Yes. It only requires you to connect the base station to a power outlet and to your Internet connection. However, you might need a router/switch/hub if you want to connect more units to the same Internet connection, for instance both your computer and your Webtalker. We recommend that you use a peer2peer friendly router for this purpose.

Are there any special requirements on my Internet connection?

Can my Webtalker be updated with new software?

What Skype services does my Webtalker support?

Yes. You have to use an Internet connection that is “Always on”. Some broadband connections demand that you log onto the Internet every time you wish to use it, and the connection will automatically close after for example 20 minutes of inactivity. Your Webtalker does not work with such connections, only with ‘Always on’ connections. Contact your Internet provider and get an “Always on” connection. Possibly “Always on” can be enabled via your provider’s homepage.

Yes. Unlike many other products, the ﬁrmware of your Webtalker can be updated to always give you access to the latest features.

Your Webtalker supports Skype, SkypeOut, SkypeIn and Voicemail.

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QUESTION ANSWER

What Skype features does my Webtalker support?

• Superior Skype sound quality

• Calling via Internet: Skype to other Skype users

• Calling via SkypeOut to ordinary telephone numbers

• Works with SkypeIn – enables reception of calls from ordinary telephone numbers (PSTN)

• Works with Skype VoicemailTM (view, play, delete, record personal greeting)

• Skype conference call (invited party)

• View, search and call Skype contact list

• Skype Call Forwarding

• Skype Call Waiting

• Caller Identity with Skype name and picture of calling party

• Notiﬁcation of missed calls, new voicemail

• Set your Skype online status (Ofﬂine, Away, Do Not Disturb etc.)

• View the status of your Skype contacts on the handset display

• View Call History of Skype and ordinary calls (30 entries)

• Contact list (Telephone book): 200 entries

• Create a new Skype account

• Manual and automatic sign-in to Skype account

• Edit my proﬁle

• Update notiﬁcation when new Skype and Webtalker software is available

• View Skype credits

What is SkypeOut?

What is the price of a call to ordinary phones and mobile phones via SkypeOut?

Is it expensive to use Skype with a volume based Internet connection?

Does Skype work behind a NAT router?

Does my Webtalker support several languages in the menus?

SkypeOut allows you to call ordinary phones and mobile phones at very competi tive prices. There might be restrictions applying to calls to special service numbers in certain countries.

You can make big savings. Check the prices at http://

www.skype.com/products/skypeout/rates/all_rates.html?currency=EUR

No. Skype does not take up much bandwidth. On average, Skype uses 0-0.5 Kbps during standby and 3-16 Kbps during calls.

Yes. Skype works behind most NAT routers. We recommend that you use a peer2peer friendly router.

Yes. You can choose between 11 languages: language sticker on see giftbox

Does my Webtalker support connections via proxy servers and ﬁrewalls with approval?

Yes. Your Webtalker supports HTTP or HTTPS proxies, authenticating HTTPS/SSL and SOCKS5 proxies.

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In which countries has the Webtalker 6000 been approved?

Can I use the Webtalker as a conference phone?

Is it safe to call via Skype?

Is it safe to have my user data on the Skype server?

Can I make an emergency call via Skype?

The Webtalker 6000 has been approved in the following European Union Member States: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, The Netherlands, United Kingdom. Other countries: Iceland, Liechtenstein, Norway, Bulgaria, Faroe Island, Greenland, Romania and Switzerland. Coming soon: Australia, South Africa and New Zealand.

Yes, the Webtalker 6000 has a handsfree speakerphone, just as you can be the invited party on a Skype conference call. Webtalker 6000 can also manage a 3-party call between landline and Skype calls.

Yes. All your Skype calls are encrypted, thus increasing the safety and protection of personal information.

Yes. All your proﬁle data and your contacts are located on a Skype Server, not on your Webtalker. A digital signature, based on a public and a private key, protects all proﬁle data. The public key is used to encrypt the data, allowing only the person with the right key to make the data readable again.

No. Skype does not allow emergency calls, but provided you have an active landline connection and your Webtalker is connected to the base station and the base station is connected to the landline, you can route emergency calls via this line. Please note that emergency calls can only be made when the base station is connected to the power outlet and it is turned on. The phone cannot be used during a power failure.

Can I protect myself against harassment via Skype?

Can my Webtalker use a static IP address?

Can I call ordinary phones and mobile phones via Skype?

Can ordinary phones and mobile phones call me via Skype?

Can I take my Webt alker with me and use it in another country?

What is the range of my Webtalker?

Yes. You can always block certain persons from contacting you via Skype. You can also prevent groups of persons from contacting you.

Yes. You may conﬁgure a static IP address.

Yes. However, this requires that your Skype account supports SkypeOut, a service you can buy at www.skype.com. With SkypeOut you can call ordinary phones and mobile phones at very competitive prices.

Yes. However, this requires that your Skype account supports SkypeIn, a service you can buy at www.skype.com. With SkypeIn you get an ordinary phone number that your contacts can call.

Yes. Your Webtalker can be connected to the Internet anywhere with an active Internet connection. The landline connection will also be working in other countries.

The maximum distance between the handset and the base station depends on the environment you are working in. However, you should typically have a range of some 50 metres indoors and 300 metres outdoors.

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QUESTION ANSWER

Is the handset GAP compatible?

Can I use several handsets with the same base station?

Can I divert an incoming Skype call?

Can I check my Skype credit status?

Is there an answering machine in my Webtalker?

Can I send instant messages (chat) via my Webtalker?

Your Webtalker uses a number of features speciﬁc to Skype. Therefore we recommend that you do not use other handsets than the one provided with your Webtalker.

Yes. You will be able to use up to six handsets which can all take advantage of the same Skype account. This is a coming feature.

Yes. However, this requires you to have Skype credits on your Skype account.

Yes, you can check your Skype credits from your Webtalker handset.

Yes, provided your Skype account supports Voicemail, a service that you can buy via www.skype.com. This allows you to divert all incoming Skype calls to your voicemail.

No.

Can I associate a picture with my Skype account?

Which protocol does my Webtalker use?

How long is the talk time on fully charged batteries?

How long is the stand by time on fully charged batteries?

Do I need a computer?

Yes. However, you have to sign in to your Skype account via your computer and upload the picture from there. Skype will automatically change the uploaded picture to the correct size. In order to have the best picture quality we recommend that you upload a 96 x 96 pixel picture. You can upload in JPG (.jpg) as well as bitmap (.bmp) format.

The Skype part of your Webtalker uses a protocol of its own. The HTTP protocol is used for Firmware updates and all data transmissions are encrypted.

Minimum 10 hours.

Up to 140 hours.

No, there is no need to have a computer – simply connect the Webtalker base station to your broadband router or modem. If you want to use the landline connection feature, you will also need to connect the base station to the landline connection.

How many Skype contacts does the Webtalker support?

200.

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Which headset works with the Webtalker?

Does the Skype online status Do not disturb work with landline calls?

The connector is of the mono type and the plug size 2.5 mm. Please note that not all headsets will be suitable. Ask for a set with an impedance of 30 Ohms or higher.

Yes, you will not be disturbed by any landline calls, but you can see the calls under missed calls

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CE DECLARATION OF CONFORMITY

Webtalker 6000

MD2500108

www.topcom.net

www.skype.topcom.net

Topcom WEBTALKER 6000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual