TomTom VIA 53 User Manual
TomTom VIA
User Manual
17.1
Contents
Welcome to navigation with TomTom 7
What's new 8
New in this release .............................................................................................................................. 8
Video workshops ................................................................................................................................. 9
Get going 10
Installing in your car ..........................................................................................................................10
Positioning the device .......................................................................................................................10
Switching on and off ..........................................................................................................................10
Safety Notice .....................................................................................................................................11
Setting up ..........................................................................................................................................11
GPS reception ...................................................................................................................................11
Sending information to TomTom .......................................................................................................11
Memory card slot ...............................................................................................................................12
Device not starting .............................................................................................................................12
Charging your device ........................................................................................................................12
Caring for your VIA ............................................................................................................................12
TomTom services 13
About TomTom services ...................................................................................................................13
Connecting a smartphone 15
Why do I want to connect a smartphone to my device?....................................................................15
Connecting a smartphone .................................................................................................................15
Disconnecting a smartphone .............................................................................................................16
Reconnecting a smartphone .............................................................................................................17
Unable to get a connection ................................................................................................................17
Personal Area Networks ....................................................................................................................17
Wi-Fi connection 18
About Wi-Fi® .....................................................................................................................................18
Connecting to Wi-Fi ...........................................................................................................................18
Forgetting a Wi-Fi network ................................................................................................................18
About updates and new items ...........................................................................................................19
Installing updates and new items ......................................................................................................20
What's on the screen 21
The map view ....................................................................................................................................21
The guidance view ............................................................................................................................23
The route bar .....................................................................................................................................24
Distances and the route bar .........................................................................................................25
The quick menu .................................................................................................................................26
Navigation buttons .............................................................................................................................26
Main Menu smaller buttons and symbols ..........................................................................................29
Volume control...................................................................................................................................30
Using gestures...................................................................................................................................31
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Changing the text and button size .....................................................................................................31
Reordering the Main Menu buttons ...................................................................................................32
Traffic 33
About TomTom Traffic .......................................................................................................................33
About RDS-TMC................................................................................................................................33
Looking at traffic on the map .............................................................................................................33
Looking at traffic on your route ..........................................................................................................34
Traffic incidents .................................................................................................................................35
Approaching a traffic jam warning .....................................................................................................36
Avoiding a traffic jam on your route ...................................................................................................36
Selecting a faster route .....................................................................................................................37
Advanced Lane Guidance .................................................................................................................37
Time-dependent speed limits ............................................................................................................38
Syncing using TomTom MyDrive 39
About TomTom MyDrive ...................................................................................................................39
Logging in to MyDrive ........................................................................................................................39
Setting a destination using MyDrive ..................................................................................................40
Planning a route with stops using MyDrive .......................................................................................40
Showing a planned destination in MyDrive .......................................................................................41
Clearing a MyDrive destination .........................................................................................................41
Deleting a MyDrive destination from My Places ................................................................................41
Set a phone contact as your destination using the MyDrive app ......................................................41
Finding and syncing locations using MyDrive ...................................................................................42
Syncing My Places locations with MyDrive .......................................................................................42
Importing a community POI list .........................................................................................................42
Deleting a community POI list ...........................................................................................................43
Importing a track GPX file .................................................................................................................43
Deleting a track GPX file ...................................................................................................................43
Saving and restoring your personal navigation information ..............................................................44
Quick search 45
Choosing which search to use ..........................................................................................................45
Using quick search ............................................................................................................................46
About search ................................................................................................................................46
Entering search terms ..................................................................................................................46
Working with search results .........................................................................................................48
About postcodes ...........................................................................................................................49
About mapcodes ..........................................................................................................................50
List of POI type icons ...................................................................................................................50
Planning a route using quick search .................................................................................................54
Using destination prediction .........................................................................................................54
Planning a route to an address ....................................................................................................54
Planning a route to a city centre ...................................................................................................56
Planning a route to a POI .............................................................................................................58
Planning a route to a POI using online search .............................................................................60
Planning a route using the map ...................................................................................................61
Planning a route using My Places ................................................................................................63
Planning a route using coordinates ..............................................................................................64
Planning a route using a mapcode ...............................................................................................65
Planning a route in advance .........................................................................................................66
Finding a car park .........................................................................................................................67
Finding a petrol station .................................................................................................................69
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Step by step search 72
Choosing which search to use ..........................................................................................................72
Using step by step search .................................................................................................................72
About search ................................................................................................................................72
Entering search terms ..................................................................................................................73
Working with search results .........................................................................................................74
About postcodes ...........................................................................................................................75
List of POI type icons ...................................................................................................................75
Planning a route using step by step search ......................................................................................79
Using destination prediction .........................................................................................................79
Planning a route to an address ....................................................................................................80
Planning a route to a POI .............................................................................................................81
Planning a route to a city centre ...................................................................................................83
Planning a route to a POI using online search .............................................................................84
Planning a route using the map ...................................................................................................86
Planning a route using My Places ................................................................................................87
Planning a route using coordinates using step by step search ....................................................88
Planning a route in advance .........................................................................................................89
Finding a car park .........................................................................................................................91
Finding a petrol station .................................................................................................................93
Changing your route 95
The Current Route menu ...................................................................................................................95
Avoiding a blocked road ....................................................................................................................97
Avoiding part of a route .....................................................................................................................98
Finding an alternative route ...............................................................................................................98
Types of route....................................................................................................................................99
Avoiding features on a route .............................................................................................................99
Avoiding an incident or route feature using the route bar ...............................................................100
Adding a stop to your route from the current route menu ...............................................................100
Adding a stop to your route using the map .....................................................................................101
Deleting a stop from your route .......................................................................................................101
Skipping the next stop on your route ...............................................................................................101
Reordering stops on a route ............................................................................................................101
My Routes 102
About My Routes .............................................................................................................................102
About GPX and ITN files .................................................................................................................102
Saving a route .................................................................................................................................103
Navigating using a saved route .......................................................................................................104
Navigating to a stop on a saved route .............................................................................................104
Adding a stop to a saved route using the map ................................................................................106
Recording a track ............................................................................................................................107
Navigating using a track ..................................................................................................................107
Deleting a route or a track from My Routes ....................................................................................108
Exporting tracks to a memory card..................................................................................................108
Importing routes and tracks from a memory card ...........................................................................108
Voice control (Speak&Go) 110
About voice control ..........................................................................................................................110
Starting voice control .......................................................................................................................110
Making your own wake-up phrase...................................................................................................110
The voice control screen .................................................................................................................111
Some tips for using voice control ....................................................................................................112
What you can use voice control for .................................................................................................112
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Saying commands in different ways ................................................................................................113
Entering an address using voice control .........................................................................................113
Going to home using voice control ..................................................................................................113
Going to a POI using voice control ..................................................................................................114
Changing a setting using voice control ...........................................................................................114
Talking to Siri or Google Now™ ......................................................................................................115
Map Share 116
About Map Share ............................................................................................................................116
Creating a map change report .........................................................................................................116
Creating a map change report from a marked location ...................................................................117
Types of map change ......................................................................................................................118
Speed Cameras 120
About speed cameras .....................................................................................................................120
Crossing into another area or country .............................................................................................120
Speed camera warnings ..................................................................................................................120
Changing the way you are warned ..................................................................................................121
Reporting a new speed camera ......................................................................................................122
Confirm or remove a mobile speed camera ....................................................................................122
Updating locations for cameras and hazards ..................................................................................123
Danger Zones 124
About danger zones and risk zones ................................................................................................124
Crossing into another area or country .............................................................................................124
Danger zone and risk zone warnings ..............................................................................................124
Changing the way you are warned ..................................................................................................125
Reporting a risk zone ......................................................................................................................125
Updating locations for danger zones and risk zones ......................................................................126
My Places 127
About My Places..............................................................................................................................127
Setting your home or work location .................................................................................................127
Changing your home location ..........................................................................................................128
Adding a location from My Places ...................................................................................................129
Add a location to My Places from the map ......................................................................................129
Adding a location to My Places using search ..................................................................................129
Adding a location to My Places by marking ....................................................................................130
Deleting a recent destination from My Places .................................................................................130
Deleting a location from My Places .................................................................................................130
Using community POI lists ..............................................................................................................130
Hands-free calling 132
About hands-free calling ..................................................................................................................132
Volume control for hands-free calling ..............................................................................................132
Accepting an incoming call ..............................................................................................................132
Ending or rejecting an incoming call ...............................................................................................132
Ignoring an incoming call .................................................................................................................133
Making a hands-free call .................................................................................................................133
Making a hands-free call using your contact book ..........................................................................133
Replying by SMS to a call ...............................................................................................................134
Receiving an SMS or IM ..................................................................................................................134
Switching off messages ...................................................................................................................134
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Talking to Siri or Google Now™ ......................................................................................................135
Settings 136
Appearance .....................................................................................................................................136
Display ........................................................................................................................................136
Route Bar ...................................................................................................................................137
Guidance view ............................................................................................................................138
Automatic Zoom .........................................................................................................................138
Motorway exit previews ..............................................................................................................139
Route Planning ................................................................................................................................139
Bluetooth .........................................................................................................................................140
Wi-Fi ................................................................................................................................................140
Updates and New Items ..................................................................................................................141
Maps ................................................................................................................................................142
Sounds and Warnings .....................................................................................................................142
Voices ..............................................................................................................................................143
Voice Control ...................................................................................................................................144
MyDrive ...........................................................................................................................................144
Language and Units ........................................................................................................................145
System .............................................................................................................................................146
Help .................................................................................................................................................147
Getting Help 148
Help .................................................................................................................................................148
Product certification 149
Finding product certification information on your device .................................................................149
Using MyDrive Connect 150
About MyDrive Connect ..................................................................................................................150
Setting up MyDrive Connect ............................................................................................................150
Connecting to the internet using MyDrive Connect .........................................................................150
TomTom account 151
Addendum 152
Copyright notices 158
6
This User Manual explains all you need to know about your new TomTom VIA.
Welcome to navigation with TomTom
To learn about getting started with your device and installing it in your vehicle, we recommend that you
read the Get going chapter.
After that, you will probably want to connect to TomTom services and you can read all about that in the
Connecting to TomTom services chapter. To help you avoid traffic delays and get to your destination
quicker, you can use TomTom services even on the routes you drive every day.
Once you've had a look around your new VIA, connect it to Wi-Fi® and see if any new updates are
available to install. We're always improving our maps and software, so check regularly for updates.
In Quick Search and Step by step search, you can read all about how you can search for addresses,
Points of Interest and Contacts. Both types of search give the same result, so choose the type of
search that you find easiest to use.
For information about what you see on the device itself, go to What's on the screen.
To plan your first route, go to Planning a route.
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select your product
model from the list or enter a search term.
We hope you enjoy reading about and, most importantly, using your new VIA!
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New in this release
What's new
Version 17.1
GO 520, GO 620, GO 5200, GO 6200
Advanced Lane Guidance in a split screen
As you approach motorway exits and junctions you can now view map guidance and lane guidance
side-by-side in a split screen.
To learn more go to Advanced Lane Guidance in this User Manual.
Quick search and Step by step search
You can now choose between two different ways of searching for an address or a POI.
To learn more go to Choosing which search to use in this User Manual.
Quickly report a speed camera or risk zone
You can now tap the speed camera or risk zone symbol in the speed panel to report a speed camera
or risk zone.
To learn more, go to Reporting a new speed camera or Reporting a risk zone in this User Manual.
Read aloud traffic messages
Your device now reads aloud traffic messages about traffic events on your route.
To learn more go to Sounds and Warnings in Settings in this User Manual.
Using community POI lists
You can now show your imported community POI lists permanently on the map.
To learn more go to Using community POI lists in this User Manual.
Additional features in Hands-free calling
The following new features are now available in Hands-free calling:
You can now reply to a missed call with an SMS.
You can now change the volume for phone calls.
You can now call back from an SMS.
Time stamps have been added to missed calls and incoming messages.
To learn more go to Hands-free calling in this User Manual.
Set a lower brightness when using night mode
You can now set a lower brightness when using night mode.
Other bug fixes and improvements
Various performance improvements and bug fixes have been implemented.
8
Video workshops
UK English:
https://www.youtube.com/watch?v=PIs5tGFhQIA
French (France):
https://www.youtube.com/watch?v=lYpPDxxXSwk
Spanish (Spain):
https://www.youtube.com/watch?v=HkZqdD5MkHI
German:
https://www.youtube.com/watch?v=Skg6PWMbRxI
Italian:
https://www.youtube.com/watch?v=AybGRzpgu1s
You can find many videos on our YouTube channel to help you learn about your new TomTom VIA
and other TomTom products. Visit www.youtube.com/user/TomTomOfficial/videos to find out more!
Tip: Look on the TomTom YouTube Channel for videos in your own language.
Here are links to some videos that you might find interesting:
TomTom GO - playlist of English videos
https://www.youtube.com/playlist?list=PLSoQAVympWk79NpmQgjFgigup-UgowFxE
Using MyDrive
TomTom Sports products
https://www.youtube.com/playlist?list=PLSoQAVympWk4DPx3_yMxwHP7cqa17iW6H
9
Installing in your car
Get going
Use the supplied mount to install your TomTom VIA in your vehicle. Read the instructions about
positioning your device before you install your VIA.
To install your VIA, do the following:
1. Connect the supplied USB cable to the mount. If the mount is integrated into your VIA, connect the
USB cable to the device.
Note: Use ONLY the USB cable supplied with your VIA. Other USB cables may not work.
2. Connect the USB cable to the USB car charger and plug this into the power supply on your
dashboard.
3. Choose the best smooth location, on your windscreen or side window, to mount your TomTom
VIA.
Tip: If the mount is integrated into your VIA, you can easily change the rotation of your device.
Push the button on the back of the device to release the mount, then slide the mount out. Insert it
back into the other side of the device.
4. Make sure that both the suction cup on the mount and your windscreen are clean and dry.
5. Press the suction cup of the mount firmly against your windscreen.
6. Turn the rubber grip near the base of the mount in a clockwise direction until you feel it lock.
7. If your mount is not integrated into your VIA, place your VIA in the mount, making sure that it clicks
into place.
Dashboard adhesive disks are available as part of a range of accessories for your VIA. For more
information, go to tomtom.com/accessories.
Positioning the device
Be careful where you install your VIA. The VIA shouldn't block or interfere with any of the following:
Your view of the road.
The controls in your vehicle.
Your rear-view mirrors.
The airbags.
You should be able to reach your VIA easily without leaning or stretching. In a car, you can attach your
VIA to the windscreen or side window or you can use a Dashboard Mount Disk to attach the mount to
your dashboard.
Switching on and off
Switching your device on
Press the On/Off button until your device starts. If the device was off you see the map view. If your
device was sleeping you see the last screen you were looking at.
Sending your device to sleep
To send your navigation device to sleep, press the On/Off button and then release it.
10
You can also press the On/Off button for more than 2 seconds until you see the Sleep and Turn Off
buttons. Select Sleep to make the device sleep.
Tip: To send your navigation device to sleep when the USB cable is unplugged or whenever it is
removed from the mount, go to Battery settings in the Settings menu.
Switching your device off completely
To switch off your navigation device completely, you can do one of the following:
Press and hold the On/Off button for more than 2 seconds until you see the Sleep and Turn Off
buttons. Select Turn Off to switch off the device. Select the "back" button if you don't want to
switch your device off.
Press and hold the On/Off button for more than 5 seconds until the device switches off.
Safety Notice
Some navigation devices contain a GSM/GPRS module which can interfere with electrical devices
such as cardiac pacemakers, hearing aids and aviation equipment.
Interference with these devices may endanger the health or life of you or others.
If your device includes a GSM/GPRS module, do not use it near unprotected electrical units or in
areas where the use of mobile telephones is prohibited, such as hospitals and aircraft.
Setting up
Note: The language you choose will be used for all text on the screen. You can always change the
language later in Language and Units in the Settings menu.
When you first switch on your TomTom VIA, you have to answer a few questions to set it up. Answer
the questions by touching the screen.
GPS reception
When you first start your TomTom VIA, it may need a few minutes to determine your position. In
future, your position will be found much faster.
To ensure good satellite reception, use your VIA outdoors and keep it upright. Large objects such as
tall buildings can sometimes interfere with reception.
Important: QuickGPSfix contains information about satellite positions which helps your VIA find your
position faster. QuickGPSfix information is downloaded whenever your device is connected to the
internet using any method (Wi-Fi, GPRS, smartphone or USB).
Sending information to TomTom
When you first start navigating or you have reset your VIA, your VIA asks for permission to collect
some information about your use of the navigation device. The information is stored on your VIA until
we retrieve it. We use it anonymously to improve our products and services. If you use our services,
we will also use your location information to deliver the services to you.
You can change whether you send this information with us at any time by doing the following:
1. In the Main Menu, select the Settings button.
2. Select System.
3. Select Your information & privacy.
4. Select the button to turn sending of information on or off.
11
Note: If you choose not to send location information to us, you will no longer receive our services.
This is because services need to send the location of your device to TomTom in order to receive the
traffic information related to where you are. The end date of your subscription remains the same,
even if you do not send this information to us.
You can find current and more detailed information at tomtom.com/privacy.
Memory card slot
Some TomTom navigation devices have a memory card slot that is located on the side or bottom of
the device.
Before you use the memory card slot, make sure that your navigation device has the latest software
version installed by selecting Updates & New Items in the Settings menu.
When your VIA is up to date, you can use a memory card as extra storage space to store downloaded
maps or to store routes and tracks on your device.
Important: Routes and tracks cannot be stored on the same memory card as maps because different
memory card formatting is used.
Device not starting
In rare cases, your TomTom VIA may not start correctly or may stop responding to your taps.
First, check that the battery is charged. To charge the battery, connect your VIA to the car charger. It
can take 3 - 5 hours to fully charge the battery depending on the type of device.
Important: Do not charge your device using your vehicle's own USB port because it is not powerful
enough.
If this does not solve the problem, you can perform a reset. To do this, press and hold the On/Off
button until your VIA begins to restart.
Charging your device
The battery in your TomTom VIA charges when you connect it to your TomTom vehicle charger, to
your computer or to a USB Home Charger.
Important: Do not charge your device using your vehicle's own USB port because it is not powerful
enough.
You are warned when the battery level is low or critical. You lose your connection to some TomTom
services when the battery level is low or critical. When the battery is empty, your VIA goes into sleep
mode.
Important: On device models START 42/52, START 40/50/60, and GO 51/61, the screen intentionally
dims when you connect your device to your computer. The screen also dims if you use a non-TomTom
charger that does not provide enough power when charging.
Note: Use ONLY the USB cable supplied with your VIA. Other USB cables may not work.
Caring for your VIA
It is important to take care of your device:
Do not open the casing of your device under any circumstances. Doing so may be dangerous and
will invalidate the warranty.
Wipe or dry the screen of your device using a soft cloth. Do not use any liquid cleaners.
12
About TomTom services
TomTom services
A VIA connects to TomTom services in one of two ways, depending on the model:
With a permanent connection directly from your VIA. These navigation devices are called 'Always
Connected' devices.
With a connection using your smartphone. These devices are called 'Smartphone Connected'
devices.
To get TomTom services on your VIA you need the following items:
Any VIA.
A smartphone with a data plan from a mobile services provider.
The TomTom MyDrive app for iOS or Android installed on your smartphone.
A TomTom account.
Using TomTom services means that data is sent and received by your phone using your mobile
services provider.
Important: You might have additional costs when you use the internet on your phone, especially if you
are outside the area covered by your data plan. Check with your mobile services provider for more
information.
Note: TomTom services are not available on all VIA devices.
Note: TomTom services are not available in all countries or regions, and not all services are
available in all countries or regions. For more information on available services in each region, go to
tomtom.com/services.
Traffic & Speed Cameras
TomTom services give you real-time information about traffic and speed cameras on your route.
As soon as your device has an internet connection AND you have agreed to the information and
privacy permissions, your device starts receiving traffic information and fixed and mobile speed
camera location updates.
To see information about your Traffic and Speed Camera subscriptions, open the Help screen and
select About.
To see the status of your Traffic connection, look at the top right of the Main Menu. If your VIA is not
connected to Traffic, the Traffic symbol has a cross.
MyDrive
MyDrive gives you control of your device by enabling you to do the following:
Select a destination on your computer, tablet or phone and send it to your device.
Sync your Places and routes with all your devices.
Keep all your data safe.
and more...
For more info, see Syncing using TomTom MyDrive or go to mydrive.tomtom.com.
13
To switch on automatic syncing using MyDrive, select Settings and then MyDrive. Connect to the
internet using one of the three methods available and then log in to your TomTom account.
Note: Some TomTom services might not be available in your current location.
14
Why do I want to connect a smartphone to my device?
Connecting a smartphone
Connect your smartphone to your TomTom VIA to use these features:
TomTom services
Receive real-time traffic information, speed camera updates and MyDrive using your phone’s data
connection. This feature uses approximately 7 MB of data per month.
Note: Smartphone-connected devices only. Always-connected devices receive services over
GPRS.
Hands-free calls
Receive and make calls on your VIA.
Smartphone messages
SMS and messages from other messaging apps on your smartphone appear on your VIA. Mes-
sages can be read aloud so that you can keep your eyes on the road ahead.
Smartphone personal assistant
Get full access to your phone's personal assistant. Tap the phone button in the map or guidance
view to talk to Siri or Google Now™.
Connecting your phone with or without the MyDrive app
You can choose to pair your iOS or Android phone to your device using the MyDrive app or using only
Bluetooth®.
If you connect using the MyDrive app, you can use all the features listed above. If you connect using
only Bluetooth, the smartphone messages feature will not be available.
Connecting a smartphone
You are prompted to connect your smartphone when you start your TomTom VIA for the first time, or
after you have reset your VIA.
Tip: You can connect more than one phone to your VIA.
Connecting your phone using the MyDrive app
1. On your smartphone, download and install the TomTom MyDrive app from
tomtom.com/mydriveapp.
2. Open the MyDrive app. If you are not prompted to connect your phone, tap the device symbol next
to the search bar on the app main screen.
3. Switch on Bluetooth on your phone, and make sure your phone is discoverable.
4. On your TomTom VIA, open the Main Menu and select Settings.
15
5. Select Bluetooth.
6. Select Add Phone.
7. Follow the steps in the app and on your VIA to pair your phone with your VIA.
Your phone's call history and frequent contacts are imported into your navigation device.
When your phone is connected and hands-free calling is enabled, you see this icon on the map or
guidance view:
You can easily change the phone features you want to use in Bluetooth in the Settings menu.
Connecting your phone using only Bluetooth
If you connect using only Bluetooth, the smartphone messages feature will not be available.
1. Switch on Bluetooth on your phone, and make sure your phone is discoverable.
2. Switch on the Personal Area Network (PAN) on your phone.
3. On your device, open the Main Menu and select Settings.
4. Select Bluetooth.
5. Select Add Phone.
6. Select the question mark in the bottom right of the screen.
7. Select Don't want to use the app? Follow these instructions.
8. On your phone, go to Bluetooth settings. Wait for your TomTom device to appear in the list shown
on your phone. Tap it to pair.
9. On your device, select Pair to accept the pairing request from your phone. If you have an iPhone
you must also accept the second pairing request.
10. Select Done.
Your phone's call history and frequent contacts are imported into your navigation device.
When your phone is connected and hands-free calling is enabled, you see this icon on the map or
guidance view:
Disconnecting a smartphone
You can disconnect your phone in the following ways:
Switch off Bluetooth on your phone.
Switch off or reset your VIA.
Select Bluetooth in the Settings menu. Select your phone. Select Unpair to disconnect your
device from your phone.
Remove your device from the Bluetooth paired device list if you want to remove it permanently.
16
Reconnecting a smartphone
Your VIA will remember your phone and find it automatically when your phone's Bluetooth is switched
on and the phone is in range of your navigation device.
Tip: Open the MyDrive app to use the smartphone messages feature.
When your phone is connected and hands-free calling is enabled, you see this button on the map or
guidance view:
Your VIA syncs your call history and phone contacts again.
If you lose connection to your phone you see a Bluetooth symbol on the map or guidance view.
Unable to get a connection
To check the connection status of your phone, do the following:
1. Select Bluetooth in the Settings menu.
The features that are currently connected are listed next to your phone.
2. If no features are shown, select the phone you want to connect to.
3. Make sure all the toggles are switched on, or select the option to find out more information about
how to connect.
If your VIA cannot connect to your phone, or you have no internet connection, also check the
following:
Your phone is shown on your VIA.
Your phone's Bluetooth is switched on.
Your data plan with your mobile services provider is active, and you can access the internet on
your phone.
Personal Area Networks
Smartphone-connected devices only
Your phone shares its internet connection by using the phone's Bluetooth® and Personal Area
Network (PAN) functions.
Depending on your phone's Operating System, this network, or PAN, might be called one of the
following names:
Personal Hotspot
Tethering or Bluetooth Tethering
Tether or Bluetooth Tether
The PAN function is probably already in your phone's Operating System, or you can download an app
to create a PAN.
Note: Some mobile service providers don't allow their users to use a PAN. If your phone doesn't
have the PAN function, you should contact your service provider for more information.
Please check the user guide for your phone if you are having trouble finding the settings.
For more help, go to tomtom.com/connect.
17
About Wi-Fi®
Wi-Fi connection
The easiest way to manage your maps, software and all your device content is over a Wi-Fi
connection.
Your device can be updated using Wi-Fi without the need to connect to a computer. It remembers
previously connected Wi-Fi networks so you can keep your device up to date when you are in range of
that network.
Before you begin, make sure that you have access to an unrestricted Wi-Fi network, such as a
personal home network. Please be aware that updating over a public Wi-Fi network, such as in an
airport or hotel, is not recommended because the updates can be large and the network connection
may not be stable.
Tip: If you don’t have access to a Wi-Fi network or your Wi-Fi network is slow or not stable, you can
use a USB connection to update using MyDrive Connect on your computer.
Connecting to Wi-Fi
Important: Wi-Fi connections that require a web sign-in are not supported on the VIA. These types of
Wi-Fi connections are frequently found in public places, for example in hotels, shops and restaurants.
To connect to a Wi-Fi network, do the following:
1. Select Settings in the Main Menu, then select Wi-Fi.
You see a list of available Wi-Fi networks and saved Wi-Fi networks that are currently out of
range.
Tip: Scroll down to go to the list of out-of-range saved networks.
2. Select the Wi-Fi network that you want to connect to. If the network is secure enter the password.
If no password is required, you are connected straight away.
Tip: For advanced options for a Wi-Fi network see Wi-Fi in the Settings menu.
3. Select Done, then select Connect.
It may take a few moments for your device to connect to the Wi-Fi network. If it takes too long,
please check the identity and password you used for the Wi-Fi network.
Once your device has successfully connected to the Wi-Fi network, you see the status Connected
under the Wi-Fi network name.
Forgetting a Wi-Fi network
To forget a Wi-Fi network from your list of available networks do the following:
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1. Select Settings in the Main Menu, then select Wi-Fi.
You see a list of available Wi-Fi networks and saved Wi-Fi networks that are currently out of
range.
Tip: Scroll down to go to the list of out-of-range saved networks.
2. Select the Wi-Fi network that you want to forget.
3. Select Modify then select Forget.
Your device is disconnected from the Wi-Fi network.
Note: The Wi-Fi network still appears in the list, but your device will not automatically connect to
it.
About updates and new items
A red exclamation mark in the Settings button shows you that updates or new items are available.
Tip: You may also be offered a system software update when you add a new map.
The following updates or new items can be offered:
System software updates
A System software update is a software update for the device itself. You see an explanation about
why the update is required and which features are changing or being added, if any.
If you have not used your device for a long time, you may get asked to install a required software
update when you use your device again. If you don't install the update, the following issues can occur:
Your device cannot be told about any updates and no further updates would be possible.
Your device cannot show the details of the required software updates, for example, size, version,
etc.
Your device cannot add or delete any maps.
Map updates
When a map update is offered, install it as soon as possible so that you always drive with the latest
map.
The existing map is deleted before the map update is installed. If you cancel a map update then you
will no longer have the map on your VIA. If this happens, go to Maps in the Settings menu and
download the map again.
Map Share updates
These updates are created from changes made and shared by other TomTom users and contain the
following changes or updates:
Speed limits
Street names
Recently blocked and unblocked roads
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Traffic directions
Turn restrictions
For more information, see Map Share.
Speed Camera updates
When a Speed Camera update is offered, you can choose which countries on your map you want to
update.
Voices
You may also be offered new voices as an update.
Installing updates and new items
Note: If Wi-Fi is not available or is not stable, you see instructions on how to get updates using a
USB connection to your computer.
Tip: When updating using Wi-Fi, we recommend that you keep you device connected to a power
supply.
Tip: Press the On/Off button to switch off the screen and save battery power while downloading an
update.
To select and install updates and new items, do the following:
1. Select Updates & New Items.
The Updates & New Items button shows you how many new updates and items are available to
install.
2. Select the items and updates that you want to install. The list includes items you purchased in the
TomTom web shop.
3. Log in to your TomTom account when asked to do so.
Tip: Logging in to use Updates and New Items also logs you in ready for using TomTom
MyDrive.
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The map view
What's on the screen
The map view is shown when you have no planned route. Your actual location is shown as soon as
your VIA has found your GPS location.
You can use map view in the same way as you might look at a traditional paper map. You can move
around the map using gestures, and zoom using the zoom buttons.
Important: Everything on the map is interactive including the route and the map symbols - try
selecting something and see what it does!
Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the item
to open the menu. To select a location on the map, select and hold the location until the pop-up
menu opens.
The map shows your current location and many other locations such as your My Places locations.
If you have not planned a route the map is zoomed out to show the area around your location.
If you have planned a route, your complete route is shown on the map. You can add stops to your
route directly from the map. When you start to drive, the guidance view is shown.
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1. Back button. This button returns the map to an overview of your whole route or, if no route is
planned, moves the map to put your current location at the centre.
2. Switch view button. Select the switch view button to change between the map view and the
guidance view. When in map view while driving, the small arrow rotates to indicate your direction
of travel relative to north, with north being up.
3. Zoom buttons. Select the zoom buttons to zoom in and out.
4. Current location. This symbol shows your current location. Select it to add it to My Places or
search near your current location.
Note: If your VIA cannot find your location the symbol appears grey.
Note: You cannot change the current location symbol.
5. Selected location. Press and hold to select a location on the map. Select the pop-up menu button
to show options for the location, or select the Drive/Ride button to plan a route to the location.
6. Main Menu button. Select the button to open the Main Menu.
7. Map symbols. Symbols are used on the map to show your destination and your saved places:
Your destination.
Your home location. You can set your home location in My Places.
Your work location. You can set your work location in My Places.
A stop on your route.
A location saved in My Places.
A marked location.
When a search for POIs near destination is done and the results are shown on the
map, less important POIs are shown as black pins with white crosses.
Symbols to show your community POI locations.
Select a map symbol to open the pop-up menu, then select the menu button to see a list of actions
you can take.
8. Traffic information. Select the traffic incident to display more information.
Note: Traffic information is only available if your TomTom VIA has TomTom Traffic.
9. Your route, if you have planned a route. Select the route to clear it, change the route type, add a
stop or save changes to your route.
10. Speed cameras or danger zones on your route. Select the speed camera or danger zone symbol
to display more information.
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11. Select the phone button in the map or guidance view to activate your phone and make hands-free
calls.
12. Route bar. The route bar is shown when you have planned a route.
The guidance view
The guidance view is used to guide you along the route to your destination. The guidance view is
shown when you start driving. You see your current location and details along your route, including 3D
buildings in some cities.
Note: 3D buildings in guidance view are not available on all devices.
The guidance view is normally in 3D. To show a 2D map with the map moving in your direction of
travel, change the 2D and 3D default settings.
Tip: When you have planned a route and the 3D guidance view is shown, select the switch view
button to change to the map view and use the interactive features.
When your VIA starts after sleeping and you have a route planned, you are shown the guidance view
with your current location.
1. Switch view button. Select the switch view button to change between the map view and the
guidance view. When in guidance view, if you are driving, the small arrow rotates to indicate your
direction of travel relative to north, with north being up.
2. Zoom buttons. Select the zoom buttons to zoom in and out.
Tip: On some devices you can also pinch to zoom in and out.
3. Instruction panel. This panel shows the following information:
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The direction of your next turn.
The distance to your next turn.
The name of the next road on your route.
Lane guidance at some junctions.
Note: Select the instruction panel to see a list of turn-by-turn text instructions for your planned
route.
4. Route symbols. Symbols are used on your route to show your starting location, your stops, and
your destination.
5. Main Menu button. Select the button to show the Main Menu.
6. Speed panel. This panel shows the following information:
The speed limit at your location.
Your current speed. If you drive more than 5 km/h or 3 mph over the speed limit the speed
panel turns red. If you drive less than 5 km/h or 3 mph over the speed limit the speed panel
turns orange.
The name of the street you are driving on.
The speed camera or risk zone report button.
7. Current location. This symbol shows your current location. Select the symbol or the speed panel to
open the quick menu.
Note: If your VIA cannot find your location the symbol appears grey.
Note: You cannot change the current location symbol.
8. Select the phone button in the map or guidance view to activate your phone and make hands-free
calls.
9. Route bar. The route bar is shown when you have planned a route.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the top,
and a bar with symbols underneath.
Tip: You can also choose to see a wider route bar showing additional route information (not
available on all devices or apps).
Note: The distance ahead shown by the route bar depends on the overall length of your route.
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The arrival information panel shows the following information:
Tip: If your destination is in a different time zone, you see a plus (+) or a
minus (-) sign and the time difference in hours and half hours in the
arrival information panel. The estimated time of arrival is the local time
at your destination.
The estimated time that you will arrive at your destination.
The length of time to drive to the destination from your current location.
A parking button is shown near the destination flag when parking is
available near your destination.
If you have stops on your route, select this panel to change between
information about the next stop and your final destination.
You can choose the information you see on the arrival information panel.
Traffic status - if your VIA isn't receiving any traffic information, a symbol
showing traffic with a cross appears underneath the arrival information
panel.
The bar uses symbols to show the following information:
A faster route, if there is traffic on your route.
The stops on your route.
Tip: To quickly remove a stop, select it in the route bar and use the
pop-up menu.
Petrol stations that are directly on your route.
TomTom Traffic incidents.
TomTom Speed Cameras and Danger Zones.
Rest stops directly on your route.
You can choose the information you see on your route.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about a stop, an incident or a speed camera. If a symbol is
shown on top of another symbol, selecting the symbols zooms in on the
route bar to show each symbol separately. You can then select a symbol.
The total time delay due to traffic jams, weather, and other incidents on
your route, including information provided from historical road usage, is
shown above the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route. In addition, you can choose
to see the current time if you switch the setting on.
Note: To make the route bar more readable some incidents may not be shown. These incidents will
always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Distances and the route bar
The distance ahead shown on the route bar depends on the length of your route, or the distance
remaining on your route.
For remaining distances longer than 50 km (31 miles), only the next 50 km (31 miles) is shown.
The destination icon is not shown.
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Tip: You can scroll the route bar to see your whole route (not available on iOS).
Search / Drive To
Select this button to search for an address, a place or a Point of Interest,
then plan a route to that location.
Note: Search is used for Quick search. Drive To is used for Step by step
search.
Address
In the Drive To menu, select this button to search for an address then plan
a route to that location.
For remaining distances between 10 km (6 miles) and 50 km (31 miles), the complete distance is
shown. The destination icon is shown fixed at the top of the route bar.
For remaining distances of less than 10 km (6 miles) the complete distance is shown. The
destination icon moves down towards the chevron symbol as you get nearer to your destination.
The top half of the route bar shows twice the distance of the bottom half, as shown in the following
examples:
A remaining distance of 50 km on the route bar is split into 34 km (21 miles) at the top and 16 km
(9 miles) at the bottom.
A remaining distance of 10 km on the route bar is split into 6.6 km (4 miles) at the top and 3.3 km
(2 miles) at the bottom.
The route bar is constantly updated as you drive.
The quick menu
To open the quick menu, select the current location symbol or the speed panel in the guidance view.
You can then do any of the following:
Mark a location
Report a new speed camera
Change a speed limit
Avoid a blocked road
See your current location or your latitude/longitude if not on a named road.
Navigation buttons
On the map view or guidance view, select the Main Menu button to open the Main Menu.
The following navigation buttons are available in the Main Menu screen, in addition to other buttons
and symbols:
Note: Not all features are supported on all devices.
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Point of Interest
In the Drive To menu, select this button to search for a point of interest,
then plan a route to that location.
Latitude Longitude
In the Drive To menu, select this button to search for a latitude-longitude
coordinate, then plan a route to that location.
Drive Home
Select this button to drive to your home location. If this button is not included
in your Main Menu, go to My Places to set up your home location.
Drive to Work
Select this button to drive to your work location. If this button is not included
in your Main Menu, go to My Places to set up your work location.
Recent Destination
Select this button to open the list of your recent destinations. Select a recent
destination to plan a route to that destination.
Current Route /
Current Track
Select this button to clear or change your planned route or track.
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My Places
Select this button to show your saved places.
My Routes
Select this button to show your saved routes.
Record Route
Select this button to start or stop recording a track.
Voice Control
Select this button to start voice control.
Tip: You can also say the wake-up phrase to start voice control.
Parking
Select this button to find car parks.
Petrol Station
Select this button to find petrol stations.
Report Speed
Camera
Select this button to report a speed camera.
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Contacts
Select this button to synchronise your phone book from your phone to your
device.
Note: This button is only shown if hands-free calling has been set up.
Select this button to open the Settings Menu.
Select this button to open the Help Menu. The Help Menu contains help
about using your VIA, together with other information about your device, for
example, map version, device serial number and legal information.
Select this button to reorder the buttons in the Main Menu.
Select this button to return to the previous screen.
Select this button to return to the map view or guidance view.
This symbol shows the status of the Bluetooth connection to your phone.
This symbol shows the power level of the battery in your VIA.
This symbol shows that your VIA is connected to Traffic.
This symbol shows that your VIA is not connected to Traffic.
This symbol shows that your VIA is connected to MyDrive.
Main Menu smaller buttons and symbols
On the map view or guidance view, select the Main Menu button to open the Main Menu.
The following buttons and symbols are available in the Main Menu screen, in addition to the navigation
buttons:
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This symbol shows that your VIA is not connected to MyDrive.
This symbol shows that your device is connected to the internet using Wi Fi.
This symbol shows that your device is not connected to the internet using
Wi Fi.
This button shows that you will hear voice instructions. Select the button to
switch off voice instructions. You will no longer hear spoken route
instructions but you will still hear information such as traffic information and
warning sounds.
Tip: You can select the types of instructions you want to hear. Select
Voices in the Settings Menu and select the instructions you want to hear.
This button shows that you will not hear voice instructions. Select this button
to switch on voice instructions.
This button shows that the display is using day colours. Select the button to
reduce the brightness of the screen and display the map in darker colours.
When driving at night or when driving through a dark tunnel, it is easier to
view the screen and less distracting for the driver if the brightness of the
screen is dimmed.
Tip: Your device automatically switches between day and night colours
depending on the time of day. To switch off this feature, select Appearance, then Display in the Settings menu and switch off Switch to night
colours when dark.
This button shows that the display is using night colours. Select the button
to increase the brightness of the screen and display the map in brighter
colours.
This button shows that you will receive messages. Select this button to
switch off messages for your current session.
This button shows that you will not receive messages. Select this to switch
on messages again.
Volume control
On the map or guidance view, select the Main Menu button to open the Main Menu.
Select and slide the volume control to change the volume of voice instructions and warnings. If the
voice instructions are switched off, the volume control will still change the volume of the warnings.
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