TomTom Rider 50 WE Zwart User manual
TomTom Rider
User Manual
18.2
Contents
Welcome to navigation with TomTom 8
What's new 9
What's new compared to Rider 450 .................................................................................................. 9
TomTom videos ............................................................................................................................... 10
Installing your Rider 11
Mounting on a motorcycle ............................................................................................................... 11
Using the anti-theft solution ............................................................................................................. 13
Installing in your car ......................................................................................................................... 16
Switching on and off ........................................................................................................................ 17
Setting up.......................................................................................................................................... 18
GPS reception ................................................................................................................................... 18
Sending information to TomTom .................................................................................................... 18
Memory card slot ............................................................................................................................. 19
Device not starting ........................................................................................................................... 19
Charging your device ....................................................................................................................... 19
Caring for your TomTom Rider ....................................................................................................... 19
Connecting a headset 21
About motorcycle headsets ............................................................................................................. 21
Connecting a multi-channel headset ............................................................................................... 22
Connecting a single channel headset .............................................................................................. 23
Improving the quality of navigation instructions ............................................................................ 24
TomTom services 26
About TomTom services ................................................................................................................. 26
Connecting a smartphone 28
Why do I want to connect a smartphone to my device? ................................................................ 28
Connecting a smartphone ................................................................................................................ 28
Disconnecting a smartphone ........................................................................................................... 29
Reconnecting a smartphone ............................................................................................................ 29
Unable to get a connection .............................................................................................................. 30
Personal Area Networks ................................................................................................................... 30
Wi-Fi connection 31
About Wi-Fi® .................................................................................................................................... 31
Connecting to Wi-Fi .......................................................................................................................... 31
Forgetting a Wi-Fi network ............................................................................................................... 32
About updates and new items ......................................................................................................... 32
2
Installing updates and new items .................................................................................................... 33
Using your Rider 35
Navigation buttons ........................................................................................................................... 35
The glove-friendly keyboard ............................................................................................................ 37
Using quick settings ......................................................................................................................... 38
Road Trips collection - sending a route to your device.................................................................. 40
Road Trips collection - planning a route to a stop .......................................................................... 42
Planning a thrilling route .................................................................................................................. 44
Planning a thrilling round trip route using stops ....................................................................... 44
Planning a thrilling ride to a destination ..................................................................................... 46
Looking at trip statistics ................................................................................................................... 47
What's on the screen 49
The map view ................................................................................................................................... 49
The guidance view ........................................................................................................................... 51
The route bar .................................................................................................................................... 53
Distances and the route bar ........................................................................................................ 54
The quick menu ................................................................................................................................ 55
Quick access to settings ................................................................................................................... 55
Smaller buttons and symbols .......................................................................................................... 56
Using gestures .................................................................................................................................. 57
Reordering the Main Menu buttons ................................................................................................ 57
Calls and smartphone notifications 59
About phone calls ............................................................................................................................ 59
Accepting an incoming call .............................................................................................................. 59
Ending or rejecting an incoming call ............................................................................................... 59
Ignoring an incoming call................................................................................................................. 59
Making a phone call ......................................................................................................................... 60
Receiving an SMS or IM ................................................................................................................... 60
Switching off messages ................................................................................................................... 60
Talking to Siri or Google Now™ ...................................................................................................... 61
Traffic 62
About TomTom Traffic ..................................................................................................................... 62
The route bar .................................................................................................................................... 62
Looking at traffic on the map ........................................................................................................... 64
Looking at traffic on your route ....................................................................................................... 64
Traffic incidents ................................................................................................................................ 65
Approaching a traffic jam warning .................................................................................................. 66
Avoiding a traffic jam on your route ............................................................................................... 66
Advanced Lane Guidance ................................................................................................................ 67
Time-dependent speed limits .......................................................................................................... 68
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TomTom MyDrive 69
About TomTom MyDrive ................................................................................................................. 69
Logging in to MyDrive ...................................................................................................................... 69
Road Trips collection - sending a route to your device.................................................................. 70
Road Trips collection - planning a route to a stop .......................................................................... 72
Setting a destination using MyDrive ............................................................................................... 74
Planning a route with stops using MyDrive .................................................................................... 75
Choosing where you want to start driving a route ......................................................................... 75
Showing a planned destination in MyDrive .................................................................................... 77
Clearing a MyDrive destination ....................................................................................................... 77
Deleting a MyDrive destination from My Places............................................................................. 77
Set a phone contact as your destination using the MyDrive app .................................................. 77
Finding and syncing locations using MyDrive ................................................................................ 78
Syncing My Places locations with MyDrive .................................................................................... 78
Importing a community POI list ....................................................................................................... 78
Deleting a community POI list ......................................................................................................... 79
Importing a track GPX file ................................................................................................................ 79
Deleting a track GPX file .................................................................................................................. 80
Saving and restoring your personal navigation information ......................................................... 80
Quick search 81
Choosing which search to use ......................................................................................................... 81
Using quick search ........................................................................................................................... 82
About search ............................................................................................................................... 82
Entering search terms ................................................................................................................. 82
Working with search results ....................................................................................................... 84
About postcodes ......................................................................................................................... 85
About mapcodes ......................................................................................................................... 86
List of POI type icons .................................................................................................................. 86
Planning a route using quick search ............................................................................................... 91
Using destination prediction ....................................................................................................... 91
Planning a route to an address ................................................................................................... 91
Planning a route to a city centre ................................................................................................. 94
Planning a route to a POI ............................................................................................................ 96
Planning a route to a POI using online search ........................................................................... 98
Planning a route using the map ................................................................................................ 100
Planning a route using My Places ............................................................................................ 102
Planning a route using coordinates .......................................................................................... 103
Planning a route using a mapcode ........................................................................................... 105
Planning a route in advance ..................................................................................................... 106
Finding a car park ...................................................................................................................... 107
Finding a petrol station ............................................................................................................. 109
Step by step search 113
Choosing which search to use ....................................................................................................... 113
Using step by step search .............................................................................................................. 113
About search ............................................................................................................................. 113
Entering search terms ............................................................................................................... 114
Working with search results ..................................................................................................... 115
4
About postcodes ....................................................................................................................... 116
List of POI type icons ................................................................................................................ 117
Planning a route using step by step search .................................................................................. 120
Using destination prediction ..................................................................................................... 120
Planning a route to an address ................................................................................................. 121
Planning a route to a POI .......................................................................................................... 123
Planning a route to a city centre ............................................................................................... 124
Planning a route to a POI using online search ......................................................................... 126
Planning a route using the map ................................................................................................ 128
Planning a route using My Places ............................................................................................ 130
Planning a route using coordinates using step by step search .............................................. 132
Planning a route in advance ..................................................................................................... 133
Finding a car park ...................................................................................................................... 134
Finding a petrol station ............................................................................................................. 137
Changing your route 140
The Current Route menu................................................................................................................ 140
Avoiding a blocked road ................................................................................................................ 142
Avoiding part of a route ................................................................................................................. 143
Finding an alternative route ........................................................................................................... 143
Types of route ................................................................................................................................ 144
Avoiding features on a route ......................................................................................................... 144
Avoiding an incident or route feature using the route bar ........................................................... 145
Adding a stop to your route from the current route menu .......................................................... 146
Adding a stop to your route using the map .................................................................................. 146
Deleting a stop from your route .................................................................................................... 146
Skipping the next stop on your route............................................................................................ 146
Reordering stops on a route .......................................................................................................... 146
My Routes 148
About My Routes ............................................................................................................................ 148
About GPX and ITN files ................................................................................................................ 149
Adding to My Routes using MyDrive ............................................................................................ 149
Saving a route................................................................................................................................. 153
Navigating using a saved route ..................................................................................................... 153
Navigating to a stop on a saved route .......................................................................................... 154
Adding a stop to a saved route using the map ............................................................................. 156
Recording a track ............................................................................................................................ 156
Navigating using a track ................................................................................................................. 157
Deleting a route or a track from My Routes .................................................................................. 158
Exporting tracks to a memory card ............................................................................................... 158
Importing routes and tracks from a memory card ....................................................................... 158
Importing routes from your computer using USB ........................................................................ 159
My Places 161
About My Places............................................................................................................................. 161
Setting your home or work location .............................................................................................. 162
Changing your home location ....................................................................................................... 162
5
Adding a location from My Places ................................................................................................ 163
Add a location to My Places from the map ................................................................................... 164
Adding a location to My Places using search ............................................................................... 164
Adding a location to My Places by marking ................................................................................. 165
Deleting a recent destination from My Places .............................................................................. 165
Deleting a location from My Places ............................................................................................... 165
Using community POI lists ............................................................................................................. 165
Map Share 167
About Map Share ........................................................................................................................... 167
Creating a map correction report .................................................................................................. 167
Creating a map change report from a marked location ............................................................... 168
Types of map change ..................................................................................................................... 169
Speed Cameras 171
About speed cameras .................................................................................................................... 171
Crossing into another area or country .......................................................................................... 171
Speed camera warnings ................................................................................................................ 171
Changing the way you are warned ................................................................................................ 173
Reporting a new speed camera ..................................................................................................... 173
Confirm or remove a mobile speed camera ................................................................................. 174
Updating locations for cameras and hazards................................................................................ 174
Danger Zones 175
About danger zones and risk zones .............................................................................................. 175
Crossing into another area or country .......................................................................................... 175
Danger zone and risk zone warnings ............................................................................................ 176
Changing the way you are warned ................................................................................................ 176
Reporting a risk zone ...................................................................................................................... 176
Updating locations for danger zones and risk zones .................................................................... 177
Settings 178
Appearance ..................................................................................................................................... 178
Display ....................................................................................................................................... 178
Route Bar ................................................................................................................................... 180
Guidance view ........................................................................................................................... 181
Automatic Zoom........................................................................................................................ 181
Motorway exit previews ........................................................................................................... 181
Route Planning ............................................................................................................................... 181
Bluetooth ......................................................................................................................................... 182
Wi-Fi ................................................................................................................................................ 183
Updates and New Items ................................................................................................................. 184
Maps................................................................................................................................................ 185
MyDrive ........................................................................................................................................... 185
Sounds and Warnings .................................................................................................................... 186
Voices .............................................................................................................................................. 187
Touch Sensitivity ............................................................................................................................ 188
6
Language and Units........................................................................................................................ 188
System ............................................................................................................................................ 189
Help ................................................................................................................................................. 190
Getting Help 191
Help ................................................................................................................................................. 191
Using MyDrive Connect 192
About MyDrive Connect................................................................................................................. 192
Setting up MyDrive Connect .......................................................................................................... 192
Connecting to the internet using MyDrive Connect ..................................................................... 192
TomTom account ........................................................................................................................... 193
Addendum 194
Copyright notices 200
7
Welcome
to navigation with TomTom
Welcome to your TomTom Rider, your essential motorcycling companion!
We know you probably have more exciting things to do than read manuals so here are some quick
links to some important bits:
What's new compared to Rider 450
Installing your Rider
Connecting a headset
TomTom services
Connecting a smartphone
Wi-Fi® connection
Road Trips collection - sending a route to your Rider
We hope you enjoy discovering your next adventure using your new TomTom Rider!
Note: You can use your device both on your bike or in your car.
Tip: There are frequently asked questions (FAQs) at tomtom.com/support.
8
What's new
What's new compared to Rider 450
Rider 550 only
TomTom Road Trips
Get on the road with the world's best curated routes available exclusively to sync with your Rider
550.
Learn more: Road Trips collection - sending a route to your Rider
Third party Points of Interest (POIs)
Enjoy over 1000 pre-installed points of interest for motorcyclists.
Rider 500/550
New touch sensitivity setting for no gloves
Learn more: Touch Sensitivity
Quick access to settings
You can now see the status of settings more quickly. Tap the menu bar at the top of the main
menu. You see status information for the Traffic service, MyDrive, Bluetooth® wireless technology, and Wi-Fi®. Learn more: Quick access to settings
Updates via Wi-Fi®
Get the latest maps and software for your TomTom Rider using built-in Wi-Fi. No computer
needed.
Learn more: Wi-Fi connection
Smartphone messages
Have smartphone messages read aloud in your headset.
Learn more: Receiving an SMS or IM
Compatible with Siri voice recognition software and Google Now™ service
Unlock the use of your smartphone via voice for onboard music access, calling, messaging and
more.
Learn more: Talking to Siri or Google Now™
Fast Quad-Core processor
Plan routes faster than ever before.
9
What's in the box
Rider 500/550: TomTom Rider, Motorcycle mount, RAM mounting kit
Rider 550 Premium pack: As above plus Car Mounting kit, RAM Anti-theft Solution, Protective
Carry Case
TomTom videos
You can find many videos on our YouTube channel to help you learn about your new TomTom
Rider and other TomTom products. Visit www.youtube.com/user/TomTomOfficial/videos
out more!
Here are links to some videos that you might find interesting:
Tip: Look on the TomTom YouTube Channel for videos in your own language.
The TomTom Rider
Pairing a headset with both your Rider and a smartphone:
to find
https://www.youtube.com/watch?v=eBSM0Z_IX-s
Improving the quality of GPS instructions for RIDER 500/550:
https://www.youtube.com/watch?v=_OBNc2812BU
Setting up a headset with only one Bluetooth™ channel for RIDER 500/550:
https://www.youtube.com/watch?v=hMWBf25jAtU
TomTom Traffic
How to get TomTom Traffic via your iPhone device: www.youtube.com/watch?v=HIwYh5nYAok
How to get TomTom Traffic via your Android™ Smartphone:
www.youtube.com/watch?v=Wc3jkI-OeSM
The TomTom GO
Your Rider uses all of the features on the TomTom GO. Learn more about the GO here:
www.youtube.com/watch?v=sSBSeYtGpuY
Using MyDrive
UK English:
French (France):
www.youtube.com/watch?v=PIs5tGFhQIA
www.youtube.com/watch?v=lYpPDxxXSwk
Spanish (Spain):
Dutch:
Italian:
www.youtube.com/watch?v=HkZqdD5MkHI
www.youtube.com/watch?v=Skg6PWMbRxI
www.youtube.com/watch?v=AybGRzpgu1s
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Installing your Rider
Mounting on a motorcycle
Important: TomTom and RAM assume no responsibility or liability in connection to damages
suffered due to modifications, improper installation, road hazards or accidents. Neither RAM nor
TomTom shall be liable for any loss or damage, direct, indirect or consequential, arising out of the
improper installation, or inability to use and/or mount the product. Before use, the user shall
determine the suitability of the product for its intended use. The user assumes all risk and liability,
as far as permitted by law, in connection with the mounting of the product.
1. Attach the RAM™ mount kit to your motorcycle.
2. Fix the holder to the mount and connect the wires to your motorcycle's wiring system.
Important: The red POS (+) contact needs to be connected to the motorcycle's wiring loom
at a point between the ignition and the +12V battery supply. The black NEG (-) wire needs to
be connected to the motorcycle's wiring loom at a point between the ignition and the -(GND)
battery supply. Attach to a 12V point that can be switched off by the ignition such as the light
circuit.
11
When you are attaching the mount kit to your motorcycle, follow these guidelines:
If you are unsure about attaching the mount kit yourself, ask a professional to fit it for you.
If you choose to attach the mount kit yourself, note that the Active Dock has a built-in fuse.
This means that you don’t need to add a fuse between the device and the motorcycle battery.
Make sure that the mount kit does not interfere with any of the controls on the motorcycle.
Always use the correct tools. If you use unsuitable tools, you may damage or break the
mount kit.
Do not overtighten nuts and screws. You may crack parts of the mount kit or damage your
handlebars if you overtighten nuts or screws.
If you are using the u-bolt, don’t forget to put the rubber caps provided over the exposed
threads.
3. Place your TomTom Rider in the holder.
4. You can rotate your device by ninety degrees to get your preferred view.
12
Using the anti-theft solution
If your box includes an anti-theft solution, it is supplied in two parts:
A RAM lock for the mount.
This lock prevents the unscrewing of the RAM arm from the motorcycle.
A RAM Pin-Lock™ for the TomTom Rider itself.
This lock prevents the disconnection of the TomTom Rider from the dock.
Important: Both locks have keys so you need to make sure that you keep these two extra keys
with you at all times!
To use the anti-theft solution, do the following:
1. Lock the RAM mount to your motorcycle as shown below.
Note: Make sure you use the longer screws provided with your TomTom Rider lock.
2. Unscrew the wingnut from the RAM arm.
13
3. Attach the RAM Pin-Lock.
4. Attach the RAM arm to the RAM mount and the active dock.
14
5. Attach the RAM Pin-Lock cap on to the RAM Pin-Lock.
6. Tighten the RAM Pin-Lock as shown.
7. Remove the RAM Pin-Lock cap.
15
8. Lock your TomTom Rider with the key to prevent removal from the mount
Installing in your car
If your box contains a car mount, use the supplied mount to install your TomTom Rider in your
vehicle. Read the instructions about positioning your device before you install your TomTom
Rider.
If your box contains a car mount, install your TomTom Rider by doing the following:
1. Connect the supplied USB cable to the mount.
Note: Use ONLY the USB cable supplied with your TomTom Rider. Other USB cables may
not work.
2. Connect the USB cable to any of the USB sockets on the USB dual charger and plug this into
the power supply on your dashboard.
16
3. Choose the best smooth location, on your windshield or side window, to mount your
TomTom Rider.
4. Make sure that both the suction cup on the mount and your windscreen are clean and dry.
5. Press the suction cup of the mount firmly against your windscreen.
6. Turn the grip near the base of the mount in a clockwise direction until you feel it lock.
7. Place your TomTom Rider in the mount, making sure that it clicks into place.
Tip: With the High-Speed Dual Charger you can charge your TomTom Rider and smartphone
at the same time.
Switching on and off
Switching your device on
Press the On/Off button until your device starts. If the device was off you see the map view. If your
device was sleeping you see the last screen you were looking at.
Sending your device to sleep
To send your navigation device to sleep, press the On/Off button and then release it.
You can also press the On/Off button for more than 2 seconds until you see the Sleep and Turn
Off buttons. Select Sleep to make the device sleep.
Tip: To send your navigation device to sleep when the USB cable is unplugged or whenever it
is removed from the mount, go to Battery settings in the Settings menu.
17
Switching your device off completely
To switch off your navigation device completely, you can do one of the following:
Press and hold the On/Off button for more than 2 seconds until you see the Sleep and Turn Off
buttons. Select Turn Off to switch off the device. Select the "back" button if you don't want to
switch your device off.
Press and hold the On/Off button for more than 5 seconds until the device switches off.
Setting up
Note: The language you choose will be used for all text on the screen. You can always change the
language later in Language and Units in the Settings menu.
When you first switch on your TomTom Rider, you have to answer a few questions to set it up.
Answer the questions by touching the screen.
GPS reception
When you first start your TomTom Rider, it may need a few minutes to determine your position. In
future, your position will be found much faster.
To ensure good satellite reception, use your TomTom Rider outdoors and keep it upright. Large
objects such as tall buildings can sometimes interfere with reception.
Important: QuickGPSfix contains information about satellite positions which helps your TomTom
Rider find your position faster. QuickGPSfix information is sent to Always Connected devices in
real time and to Smartphone Connected devices when connected to TomTom services using your
smartphone. You can also update QuickGPSfix using MyDrive.
Sending information to TomTom
When you first start navigating or you have reset your TomTom Rider, your TomTom Rider asks
for permission to collect some information about your use of the navigation device. The
information is stored on your TomTom Rider until we retrieve it. We use it anonymously to
improve our products and services. If you use our services, we will also use your location
information to deliver the services to you.
You can change whether you send this information with us at any time by doing the following:
1. In the Main Menu, select the Settings button.
2. Select System.
3. Select Your information & privacy.
4. Select the button to turn sending of information on or off.
Note: If you choose not to send location information to us, you will no longer receive our
services. This is because services need to send the location of your device to TomTom in order
to receive the traffic information related to where you are. The end date of your subscription
remains the same, even if you do not send this information to us.
You can find current and more detailed information at tomtom.com/privacy.
18
Memory card slot
Some TomTom navigation devices have a memory card slot that is located on the side or bottom
of the device.
Before you use the memory card slot, make sure that you have the latest version of the application
installed on your navigation device by connecting to MyDrive using a computer.
When your TomTom Rider is up-to-date, you can use a memory card as extra storage space to
add extra maps or to store routes and tracks to your device. Maps can be purchased from
tomtom.com
.
Important: Routes and tracks cannot be stored on the same memory card as maps because
different memory card formatting is used.
Device not starting
In rare cases, your TomTom Rider device may not start correctly or may stop responding to your
taps.
First, check that the battery is charged. To charge the battery, connect your TomTom Rider device
to the car charger. It can take 3 - 5 hours to fully charge the battery depending on the type of
device.
Important: Do not charge your device using your vehicle's own USB port because it is not
powerful enough.
If this does not solve the problem, you can perform a reset. To do this, press and hold the On/Off
button until your TomTom Rider begins to restart.
Charging your device
The battery in your TomTom Rider charges when you connect it to your TomTom vehicle charger,
to your computer or to a USB Home Charger.
Important: Do not charge your device using your vehicle's own USB port because it is not
powerful enough.
You are warned when the battery level is low or critical. You lose your connection to some
TomTom services when the battery level is low or critical. When the battery is empty, your
TomTom Rider goes into sleep mode.
Important: On device models START 42/52, START 40/50/60, and GO 51/61, the screen
intentionally dims when you connect your device to your computer. The screen also dims if you
use a non-TomTom charger that does not provide enough power when charging.
Note: Use ONLY the USB cable supplied with your TomTom Rider. Other USB cables may not
work.
Caring for your TomTom Rider
It is important to take care of your device:
Do not open the casing of your device under any circumstances. Doing so may be dangerous
and will invalidate the warranty.
19
Wipe or dry the screen of your device using a soft cloth. Do not use any liquid cleaners.
20
Connecting a headset
About motorcycle headsets
We recommend using a headset with your TomTom Rider to hear spoken instructions, and to hear
warning sounds on your TomTom Rider. You can also use your headset for making and receiving
calls in conjunction with your phone. This makes riding with your TomTom Rider as safe as
possible.
Important: It is illegal in most countries to use a hand-held phone while riding a motorbike. Not
only that, you can get yourself killed doing so, so please abide by the riding rules of your country
and use a legally approved hands-free system or headset.
Bluetooth channels
Some motorcycle headsets use Bluetooth. Bluetooth sends and receives radio waves in a band of
79 different frequencies or channels and the number of channels per headset model varies.
A headset with more than one Bluetooth channel allows you to receive voice instructions, receive
phone calls and get phone notifications.
For steps on how to connect a multi-channel headset to your TomTom Rider, see: Connecting a
multi-channel headset
If your headset only has one Bluetooth channel you can pair it with either your TomTom Rider OR
a smartphone.
For steps on how to connect a single-channel headset to your TomTom Rider, see:
single channel headset
Tip: To see videos about connecting your headset to your Rider 500/550, see:
https://uk.support.tomtom.com/app/answers/detail/a_id/25643/locale/en_GB
Connecting a
21
Connecting a multi-channel headset
The instructions below describe how to connect a Bluetooth multi-channel headset:
Note: If you have already tried to connect your devices, clear the pairing history on your device
and phone and start again. This will establish a new Bluetooth session between the devices.
See: Disconnecting a smartphone
Tip: To see videos about connecting your headset to your Rider 500/550, see:
https://uk.support.tomtom.com/app/answers/detail/a_id/25643/locale/en_GB
1. Make sure your headset is fully charged using the charger supplied with your headset.
2. Switch on the headset and make it discoverable by following the user instructions supplied
with your headset.
3. Pair your phone to your headset using the headset's Bluetooth channel 1.
4. Pair your Rider to your phone.
5. Pair your Rider to your headset using the headset's Bluetooth channel 2.
Pairing your Rider to your headset
1. From the Main Menu, select Settings.
2. Select Bluetooth.
3. Select Add Headset.
4. Select Continue and then Search for Headset and follow the instructions to establish the
connection.
5. Attach your headset to your helmet following the instructions in your headset manual.
Make sure you position the microphone correctly. For best results, don’t position the microphone directly in front of your mouth, position it just to the side of your mouth.
Important: When using a headset, the volume control may not be available because your headset
doesn't support remote volume control. If this is the case, use the volume control button on the
headset itself to change the volume.
22
Connecting a single channel headset
Tip: To see videos about connecting your headset to your Rider 500/550, see:
https://uk.support.tomtom.com/app/answers/detail/a_id/25643/locale/en_GB
Pairing method 1
If you pair your TomTom Rider to your headset first and then secondly, to your phone, you can
use the following features:
Navigation instructions and sounds from your TomTom Rider.
Data for traffic and other services.
Smartphone notifications.
Caller ID.
Note: When using this configuration you cannot pick up or make calls through your headset.
Pairing method 2
If you pair your smartphone to your headset and then your TomTom Rider to your phone, you can
use the following features:
Data for traffic and other services.
Smartphone notifications.
Caller ID.
Pick up and make calls through your headset with higher call quality.
23
Note: When using this configuration you cannot hear navigation instructions or sounds from
your TomTom Rider.
Improving the quality of navigation instructions
About Advanced Audio Distribution Profile (A2DP)
This Bluetooth profile defines how multimedia audio can be streamed from one device to another
over a Bluetooth connection; it is also known as Bluetooth Audio Streaming.
Switching on A2DP
Tip: To see videos about connecting your headset to your Rider 500/550, see:
https://uk.support.tomtom.com/app/answers/detail/a_id/25643/locale/en_GB
If you know or think that your headset has A2DP support on channel 2, then do the following:
1. From the Main Menu, select Settings.
2. Select Bluetooth.
3. Select the name of your headset.
4. Select Activate A2DP setting.
The status should change to Connected within one minute.
If your headset status doesn’t show as Connected after one minute, then it doesn’t have A2DP
support on this channel.
If the quality of navigation instructions coming from your TomTom Rider doesn't improve, do the
following:
1. Forget all the Bluetooth pairings on both your phone and your TomTom Rider.
24
2. Pair your TomTom Rider to channel 1 on your headset.
3. Pair your TomTom Rider to your phone.
4. Finally pair your phone to channel 2 on your headset.
25
TomTom services
About TomTom services
Tip: To access settings and the status of your services quickly, select the menu bar at the top of
the main menu. In portrait mode, you can also tap the icons down the right hand side.
Your TomTom Rider is a 'Smartphone Connected' device and gets access to TomTom services
using your smartphone.
To get TomTom services on your TomTom Rider you need the following items:
A smartphone with a data plan from a mobile services provider.
The TomTom MyDrive app for iOS or Android™ installed on your smartphone.
A TomTom account.
Using TomTom services means that data is sent and received by your phone using your mobile
services provider.
Important: You might have additional costs when you use the internet on your phone, especially
if you are outside the area covered by your data plan. Check with your mobile services provider
for more information.
Note: TomTom services are not available in every country or region. For more information on
available services in each region, go to tomtom.com/services.
Traffic & Speed Cameras
TomTom services give you real-time information about traffic and speed cameras on your route.
As soon as your device has an internet connection AND you have agreed to the information and
privacy permissions, your device starts receiving traffic information and fixed and mobile speed
camera location updates.
To see information about your Traffic and Speed Camera subscriptions, open the Help screen and
select About.
To see the status of your Traffic connection, look at the top right of the Main Menu. If your
TomTom Rider is not connected to Traffic, the Traffic symbol has a cross.
Alternatively select the menu bar in the main menu to get quick access to service status and
settings.
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Important: The Speed Cameras service isn't available in all countries. For example, in France,
TomTom offers a Danger Zone service instead and in Switzerland, no speed camera services are
permitted at all. In Germany, you are responsible for switching the Speed Cameras service on or
off. The issue of the legality of using speed camera services in Germany and other EU countries is
not unique. You therefore use this service at your own risk. TomTom accepts no liability arising
from the use of this service.
MyDrive
MyDrive gives you control of your device by enabling you to do the following:
Select a destination on your computer, tablet or phone and send it to your device.
Sync your Places and routes with all your devices.
Keep all your data safe.
and more...
For more info, see Syncing using TomTom MyDrive or go to mydrive.tomtom.com
.
To switch on automatic syncing using MyDrive, select Settings and then MyDrive. Connect to the
internet using one of the three methods available and then log in to your TomTom account.
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Connecti
ng a smartphone
Why do I want to connect a smartphone to my device?
Connect your smartphone to your TomTom Rider to use these features:
TomTom services
Receive real-time traffic information, speed camera updates and MyDrive using your phone’s
data connection. This feature uses approximately 7 MB of data per month.
Important: The Speed Cameras service isn't available in all countries. For example, in France,
TomTom offers a Danger Zone service instead and in Switzerland, no speed camera services
are permitted at all. In Germany, you are responsible for switching the Speed Cameras
service on or off. The issue of the legality of using speed camera services in Germany and
other EU countries is not unique. You therefore use this service at your own risk. TomTom
accepts no liability arising from the use of this service.
Phone calls
See who is calling
ing call.
Smartphone messages
SMS and messages
Rider. Messages can be read aloud on your headset so that you can keep your eyes on the
road ahead.
Smartphone personal assistant
Get full access to your phone's personal assistant
ance view to talk to Siri or Google Now™.
on your TomTom Rider so you can decide if you want to answer an incom-
from other messaging apps on your smartphone appear on your TomTom
. Tap the phone button in the map or guid-
Connecting a smartphone
You are prompted to connect your smartphone when you start your TomTom Rider for the first
time, or after you have reset your TomTom Rider.
Tip: Currently, you can connect one phone to your TomTom Rider.
Connecting your phone using the MyDrive app
1. On your smartphone, download and install the TomTom MyDrive app.
Google Play™ Store
Apple App Store
2. Open the MyDrive app. If you are not prompted to connect your phone, tap the device symbol
next to the search bar on the app main screen.
3. Switch on Bluetooth on your phone, and make sure your phone is discoverable.
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4. On your TomTom Rider, open the Main Menu and select Settings.
5. Select Bluetooth.
6. Select Add Phone.
7. Follow the steps in the app and on your TomTom Rider to pair your phone with your TomTom
Rider.
When your phone is connected, you see this icon on the map or guidance view:
You can easily change the phone features you want to use in Bluetooth
in the Settings menu.
Disconnecting a smartphone
You can disconnect your phone in the following ways:
Switch off Bluetooth on your phone.
Switch off or reset your TomTom Rider.
Select Bluetooth in the Settings menu. Select your phone. Select Unpair to disconnect your
device from your phone.
Remove your device from the Bluetooth paired device list if you want to remove it perma-
nently.
Clearing the pairing history
To clear the pairing history on your device, go to Settings, then Bluetooth and delete the previous
Bluetooth pairings under Paired Device.
The pairing history on your phone can be cleared in the Bluetooth settings of Android/iOS.
Reconnecting a smartphone
Your TomTom Rider will remember your phone and find it automatically when your phone's
Bluetooth is switched on and the phone is in range of your navigation device.
Tip: Open the MyDrive app to use the smartphone messages feature.
When your phone is connected, you see this button on the map or guidance view:
If you lose connection to your phone you see a Bluetooth symbol on the map or guidance view.
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Unable to get a connection
To check the connection status of your phone, do the following:
1. Select Bluetooth in the Settings menu.
You see Connected if you are connected to a phone.
2. If you don't see Connected, select the phone you want to connect to.
3. Make sure all the toggles are switched on, or select the option to find out more information
about how to connect.
If your TomTom Rider cannot connect to your phone, or you have no internet connection, also
check the following:
Your phone is shown on your TomTom Rider.
Your phone's Bluetooth is switched on.
Your data plan with your mobile services provider is active, and you can access the internet
on your phone.
Personal Area Networks
Important: Though connecting your device to the internet is possible using a Personal Area
Network (PAN), the preferred method is to use the MyDrive App.
Smartphone-connected devices only
Your phone shares its internet connection by using the phone's Bluetooth® and Personal Area
Network (PAN) functions.
Depending on your phone's Operating System, this network, or PAN, might be called one of the
following names:
Personal Hotspot
Tethering or Bluetooth Tethering
Tether or Bluetooth Tether
The PAN function is probably already in your phone's Operating System, or you can download an
app to create a PAN.
Note: Some mobile service providers don't allow their users to use a PAN. If your phone
doesn't have the PAN function, you should contact your service provider for more information.
Please check the user guide for your phone if you are having trouble finding the settings.
For more help, go to tomtom.com/connect
.
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