Thomson 21900FE1 Instruction

4. Place the handset in the base cradle. The charge/in use indicator turns on, verifying the
battery is charging.

5. Allow the phone to charge for 16 hours prior to first use. If you don’t properly charge
the phone, battery performance is compromised.

CAUTION: To reduce risk of personal injury, fire, or damage use only the
5-2759 power adaptor listed in the user’s guide. This power adaptor is
intended to be correctly orientated in a vertical or floor mount position.

Programming the Telephone

Standby Screen

The handset displays the handset number and user name.

Installation

Digital Security System

Your cordless phone uses a digital security system to protect against false ringing, unauthorized
access, and charges to your phone line.

INSTALLATION NOTE: Some cordless telephones operate at frequencies that may cause
or receive interference with nearby TVs, microwave ovens, and VCRs. To minimize or
prevent such interference, the base of the cordless telephone should not be placed near
or on top of a TV, microwave ovens, or VCR. If such interference continues, move the
cordless telephone farther away from these appliances.

Certain other communications devices may also use the 2.4 GHz frequency for
communication, and, if not properly set, these devices may interfere with each other
and/or your new telephone. If you are concerned with interference, please refer
to the owner’s manual for these devices on how to properly set channels to avoid
interference. Typical devices that may use the 2.4 GHz frequency for communication
include wireless audio/video senders, wireless computer networks, multi-handset

cordless telephone systems, and some long-range cordless telephone systems.

Important Installation Guidelines

• Avoid sources of noise and heat, such as motors, fluorescent lighting, microwave ovens,
heating appliances and direct sunlight.

• Avoid areas of excessive dust, moisture and low temperature.

• Avoid other cordless telephones or personal computers.

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.

• Never touch non-insulated telephone wires or terminals, unless the telephone line has been
disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

Handset Layout

Model 21900 Series
True Digital
User’s Guide

25840

Important Information

NOTICE: This product meets the applicable Industry Canada technical specifications.

Operation is subject to the following two conditions: (1) This device may not cause interference,
and (2) This device must accept any interference, including interference that may cause undesired
operation of the device.

The equipment must be installed using an acceptable method of connection. The customer should
be aware that compliance with the above conditions may not prevent degradation of service in
some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe systems, if present, are connected together.
This precaution may be particularly important in rural areas.

CAUTION: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.

NOTES: This equipment may not be used on coin service provided by the telephone company.

Interference Information

This equipment generates and uses radio frequency energy which may interfere with residential
radio and television reception if not properly installed and used in accordance with instructions
contained in this manual. Reasonable protection against such interference is ensured, although
there is no guarantee this will not occur in a given installation. If interference is suspected and
verified by switching this equipment on and off, the user is encouraged to try to correct the
interference by one or more of the following measures: Reorient the radio/television receiver’s
antenna, relocate the equipment with respect to the receiver, plug the equipment and receiver into
separate circuit outlets. The user may also wish to consult a qualified radio/television technician for
additional suggestions. This equipment has been fully tested and complies with all limits for Class B

computing devices pursuant to part 15 FCC Rules and Regulations.

Model 21900
00019277 (Rev. 1 Can E)
07-19
Printed in China

SEE MA RKI NG ON BOT TOM / BAC K O F P ROD UCT

RISK OF ELECTRIC SHOCK
DO NOT OPEN

WARNING: TO
PREVENT FIRE OR
ELECTRICAL SHOCK
HAZARD, DO NOT
EXPOSE THIS
PRODUCT TO RAIN
OR MOISTURE.

THE LIGHTNING
FLASH AND ARROW
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
“DANGEROUS
VOLTAGE” INSIDE
THE PRODUCT.

CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK, DO
NOT REMOVE COVER (OR
BACK). NO USER
SERVICEABLE PARTS INSIDE.
REFER SERVICING TO
QUALIFIED SERVICE
PERSONNEL.

THE EXCLAMATION
POINT WITHI N THE
TRIANGLE IS A
WARNING SIGN
ALERTING YO U OF
IMPORTANT
INSTRUCTION S
ACCOMPANYING
THE PRODUCT.

CAUTION:

Telephone Network Information

Should your equipment cause trouble on your line which may harm the telephone network, the
telephone company, where practicable, may notify you that temporary discontinuance of service
may be required. Where prior notice is not practicable and the circumstances warrant such action,
the telephone company may temporarily discontinue service immediately.

The telephone company may make changes in its communications facilities, equipment, operations
or procedures where such action is required in the operation of its business. If these changes are
expected to affect the use or performance of your telephone equipment, the telephone company will
likely give you adequate notice to allow you to maintain uninterrupted service.

Notice must be given to the telephone company upon termination of your telephone from your line.

REN Number

On the bottom of this equipment is a label indicating, among other information, the Ringer
Equivalence Number (REN) for the equipment.

The REN is useful in determining the number of devices you may connect to your telephone line and
still have all of these devices ring when your telephone number is called. In most (but not all) areas,
the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the
number of devices you may connect to your line as determined by the REN, you should contact your
local telephone company.

REN Number is located on the cabinet bottom.

Licensing

Licensed under US Patent 6,427,009.

Hearing Aid Compatibility (HAC)

This telephone system meets FCC/Industry Canada standards for Hearing Aid Compatibility.

FCC RF Radiation Exposure Statement

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body. This transmitter must not be co-located or
operated in conjunction with any other antenna or transmitter.”

Introduction

CAUTION: When using telephone equipment, there are basic safety instructions
that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS
provided with this product and save them for future reference.

IMPORTANT: Because cordless phones operate on electricity, you should have at least
one phone in your home that isn’t cordless, in case the power in your home goes out.

Before You Begin

Parts Checklist (for model 21900xx-1)

Make sure your package includes the items shown here.

For Model 21900xx2 there will be ONE additional handset, charge cradle, battery pack
and cover than shown above.

For Model 21900xx3 there will be TWO additional handsets, charge cradles, battery packs
and covers than shown above.

For Model

21900xx4

there will be THREE additional handsets, charge cradles, battery packs and

covers than shown above.

Telephone Jack Requirements

To use this phone, you need an RJ11C type modular telephone jack, which
might look like the one pictured here, installed in your home. If you don’t have
a modular jack, call your local phone company to find out how to get one

installed.

Your new GE telephone system is EXPANDABLE

up to a total of 4 handsets (by purchase of optional

Model 21920 handset with charge cradle)

Base Layout

Installing the Phone

Installing the Handset Battery

NOTE: You must connect the handset battery before use.

CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved model 5-2721 Nickel-metal Hydride battery
(Ni-MH), which is compatible with this unit.

1. Locate battery and battery door which are packaged together inside a plastic bag and
are separate from the handset.

2. Locate the battery compartment on the back of the handset.

3. Plug the battery pack cord into the jack inside the compartment.

NOTE: To ensure proper battery installation, the connector is keyed and can
be inserted only one way.

4. Close the battery compartment by pushing the door up until it snaps into place.

Base Station

1. Choose an area near an electrical outlet and a telephone wall jack (RJ11C), and place
your cordless telephone on a level surface, such as a desktop or tabletop.

2. Plug one end of the telephone line cord into the TEL LINE jack on the back of the base
and the other end into a modular jack.

3. Plug the AC power converter into the electrical outlet and the DC connector into the
jack on the back of the base.

NOTE: During programming, you may press the flash/exit button at any time
to exit the sub-menu and return to the menu.

Language

From the Handset Setup Menu:

1. Press the cid/vol ( 6 or 5) button to scroll to the SET LANGUAGE sub-menu.

2. Press menu/mute button to enter the menu. SET LANGUAGE 1ENG 2FRA 3ESP shows
in the display.

3. Use the touch tone pad on the handset to select 1ENG, 2FRA, 3ESP, or use the
cid/vol ( 6 or 5) button to scroll to the desired language. English is the default setting.

4. Press the menu/mute button to save your selection. You will hear a confirmation tone
and the selected language shows in the display.

Handset Name

From the Handset Setup Menu:

1. Press the cid/vol ( 6 or 5) button to scroll to the HANDSET NAME sub-menu.

2. Press menu/mute button to enter the menu. HANDSET NAME shows in the display.

3. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter is stored in
each of the number keys. For example, to enter Bill Smith, press the 2 key twice for the letter B.
Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L. Press the 5 key 3 times
for the second letter L, and press the 1 key to insert a space between the first and last name. Press
the 7 key 4 times for the letter S; press the 6 key once for the letter M; press the 4 key 3 times for
the letter I; press the 8 key for the letter T; press the 4 key twice for the letter H.

NOTE: If you make a mistake, use the delete/int button to backspace and
delete one character at a time.

4. Press the menu/mute button to save your name. You will hear a confirmation tone and
the handset name shows in the display.

Ringer Tone

You may choose from ten different ringer tones.

From the Handset Setup Menu:

1. Press the cid/vol ( 6 or 5) button to scroll to the RINGER TONE sub-menu.

2. Press menu/mute button to enter the menu. SET RINGER TONE 01 shows in the
display. 01 is default setting.

3. Use the cid/vol ( 6 or 5) button to scroll to the desired setting (1 through 10). You will
hear a sample of the ringer tone you select.

4. Press the menu/mute button to save your selection. You will hear a confirmation tone
and the selected ringer tone shows in the display.

NOTE: You must have the Ringer Volume set to ON for ring tone to signal an
incoming call.

Ringer Volume

From the Handset Setup Menu:

1.

Press the

cid/vol

( 6 or 5) button to scroll to the RINGER VOLUME sub-menu.

2. Press menu/mute button to enter the menu. SET RINGER 1HI 2LOW 3OFF shows in the
display.

3. Use the touch tone pad on the handset to select 1, 2 or 3, or use the cid/vol
( 6 or 5) button to scroll to your selection. HI is the default setting.

4. Press the menu/mute button to save your selection. You will hear a confirmation tone
and the new volume setting shows in the display.

NOTE:

If you turn the ringer OFF, the ringer off icon shows in the display.

Key Tone

From the Handset Setup Menu:

1. Press the cid/vol ( 6 or 5) button to scroll to the KEY TONE sub-menu.

2. Press menu/mute button to enter the menu. SET KEY TONE 1ON 2 OFF shows in the
display.

3. Use the touch tone pad on the handset to select 1 or 2, or use the cid/vol ( 6 or 5)
button to scroll to your selection. 1ON is the default setting.

4. Press the menu/mute button to confirm.

Area Code

From the Handset Setup Menu:

1. Press the cid/vol ( 6 or 5) button to scroll to the AREA CODE sub-menu.

2. Press menu/mute button to enter the menu. SET AREA CODE - - - shows in the display.

3. Use the touch-tone pad to enter your 3-digit area code.

4. Press the menu/mute button to confirm. You will hear a confirmation tone and the new
area code shows in the display.

NOTE: To restore the default setting to - - -, press and release delete/int when
SET AREA CODE shows in the display.

USER NAME

HANDSET X

Tone/Pulse

From the Handset Setup Menu:

1. Press the cid/vol ( 5 or 6) button to scroll to the TONE PULSE sub-menu.

2. Press menu/mute button to enter the menu. TONE/PULSE 41TONE 2PULSE shows in
the display. The default setting is “1 TONE”.

3. Use the touch-tone pad or cid/vol ( 5 or 6) to enter 1 TONE or 2 PULSE.

4. Press the menu/mute button to confirm. You will hear a confirmation tone and your
selection shows in the display.

Registration

Your packaged handset(s) are pre-registered and ready to use. It is not recommended
that a handset be registered again unless absolutely necessary.

From the Handset Setup Menu:

1. Press the cid/vol ( 6 or 5) button to scroll to the REGISTRATION sub-menu.

2. Press the menu/mute button to enter the menu. REGISTRATION 1YES 42NO shows in
the display The default setting is "2NO".

3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the cid/vol ( 6 or 5)
button to scroll to 1YES or 2NO.

4. If you select 1YES, press the menu/mute button. HOLD BASE PAGE WAIT FOR BEEP
shows in the display. (Your handset should be held near the base during registration
process.)

5. Press and hold the page button on the base unit until the charge/in use indicator
flashes. You will hear a confirmation tone and HANDSET X REGISTERED shows in the
handset display, where X is the handset number. You may now rename your handset.
(Refer to Step 3 & 4 of Handset Name Section)

NOTE: IF you are re-registering the handset through the handset menu; to
rename your handset you must go to the Handset Name Section and start
from the beginning step.

De-Registration

This feature allows you to remove a registered handset from base. During the
de-registration process, keep the handset near the base.

From the Handset Setup Menu:

1. Press the cid/vol ( 6 or 5) button to scroll to the DEREGISTRATION sub-menu.

2. Press the menu/mute button to enter the menu. DEREGISTRATION 1YES 42NO shows
in the display The default setting is "2NO".

3. Use the touch-tone pad to select 1 for YES or 2 for NO. Or use the cid/vol ( 6 or 5)
button to scroll to 1YES or 2NO.

WARNING: It is not recommended that a handset be de-registered unless
absolutely necessary because once a handset is de-registered, that
handset’s telephone features cannot be used until the handset is
re-registered.

4. Select NO, if you do not want to de-register.

5. If you select 1YES, press the menu/mute button and MOVE NEAR TO BASE displays for
2 seconds, then CONFIRM? 1YES 2NO appears in the display.

6. Press the touch-tone pad to select 1YES or 2NO, or use the cid/vol ( 6 or 5) button to
scroll to 1YES or 2NO.

7. If you select YES, press the menu/mute button to confirm. DE-REGISTER... shows in the
display. You will hear a confirmation tone. Then HANDSET X DEREGISTERED shows in
the display to confirm the handset is deregistered.

NOTE: When you complete the de-registration process, HANDSET
NEEDS REGISTRATION shows in the display. To use the handset,

you MUST re-register the handset using the Registration process.

Global De-registration

If one or more handsets becomes lost, you should de-register all handsets to ensure
proper system operation. Follow the steps below to de-register all handsets at the same
time.

WARNING: It is not recommended that a handset be de-registered unless
absolutely necessary because once a handset is de-registered, that
handset’s telephone features cannot be used until the handset is
re-registered.

1. Press and hold the page button on the base until the CHARGE/IN USE indicator on the
base flashes.

2. Press and hold the page button on the base again until the CHARGE/IN USE indicator
on the base flashes rapidly.

3. Press and release the page button on the base once.

4. All handsets are de-registered and HANDSET NEEDS REGISTRATION shows in the
display.

charge/in use

(indicator)

page

(button)

Default Setting

As you become familiar with this system, you may prefer to use the system’s original
settings. Follow the steps below to return to the factory default settings.

From the Handset Setup Menu:

1. Press the cid/vol ( 6 or 5) button to scroll to the DEFAULT SETTING sub-menu.

2. Press the menu/mute button to enter the menu. DEFAULT SETTING 1YES 2NO shows in
the display. The default setting is "2NO".

3. Use the touch-tone pad to select 1YES or 2NO, or use the cid/vol ( 6 or 5) button to
move the cursor to 1YES or 2NO.

NOTE: If you choose YES all the settings in the programmable menu are
returned to factory default setting.

4. Press the menu/mute button to save your selection. You will hear a confirmation tone.

Telephone Operation

Visual Indicators

Charge/In use Indicator on Base

The charge/in use indicator on the base will flash to alert you to an incoming call, during
paging, or if you have a message waiting from your service provider. The indicator will
remain lit when a handset is in the base charging or when the line is in use.

Making a Call

1. Press the talk/end. Dial the desired number.

- OR -

Dial the number first, then press the talk/end button.

- OR -

Press the cid/vol ( 6 or 5) button to select the desired record, then press the

talk/end button.

2. When finished, press the talk/end button to hang up.

NOTE: You may enter up to 32 pre-dial digits.
NOTE: If you want to delete the pre-dial number you entered, press the

delete/int button until all of the digits are erased.

Answering Calls

1. When the phone rings, press the talk/end button on the handset.

- OR -

Pick up the handset and press the talk/end button.

2. When finished, press talk/end to hang up.

NOTE: Adjust the handset volume by pressing the cid/vol ( 6 or 5) button
during a call.

Call Timer

After you press the talk/end button on the handset, the built-in call timer shows on the display
and counts the length of time of the call in minutes and seconds.

Auto Standby

If you place the handset in the cradle while the handset is off the hook (during a call), the
call is automatically disconnected.

Ringer HI/LOW/OFF (Shortcut)

There are two ways to set the ringer to HI/LOW/OFF. One is the traditional way as
described in Handset Setup; Ringer Volume menus. The other one is this short cut to
ringer menu.

1. Make sure the phone is OFF (not in talk mode).

2. Press the #pause/ringer button to display SET RINGER 1HI 2LOW 3OFF.

3. Use the touch tone pad on the handset to select 1, 2 or 3, or use the cid/vol
( 6 or 5) button to scroll to your selection. HI is the default setting.

4. Press #pause/ringer button again to save and display the new selection for a few
seconds.

Flash/Call Waiting

If you subscribe to the combined Call Waiting Caller ID service from your local telephone
company, you will receive Caller ID information (if available) on Call Waiting calls. During a
phone call, you will hear a beep to indicate another call is waiting on the line and Caller ID
information for the waiting call shows on the handset display.

• To connect to the waiting call, press the flash/exit button on the handset, and your
original call is put on hold.

• To switch between the two calls, press the flash/exit button.

Modular

telephone

line jack

Wall plate

TIP: Do not press the talk/end button on the handset to activate a custom
calling service, such as call waiting, or call will disconnect.

Last Number Redial

You may redial a number up to 32 digits long. To quickly redial the last number you dialed:

1. Press the talk/end button.

2. Press the redial/format/conf button.

-OR-

3. Press the redial/format/conf button first, then use the cid/vol ( 6 or 5) button to select
the desired redial number.

- Press the cid/vol ( 5) to review the oldest call and scroll toward the most recent calls
(higher numbers).

- Press the cid/vol ( 6 ) to review the newest call and scroll to older calls
(lower numbers).

NOTE: You may choose from three last dialed numbers.

4. Press the talk/end button. The number dials automatically.

If you get a busy signal and want to keep dialing the number, press the redial button to
quickly redial the number.

Exit

Press the flash/exit button to exit a menu function and return to the standby screen.

Page

The page feature helps you locate a misplaced handset. To send and receive pages, all
handsets must be registered. If your handset is not registered, follow the instructions in
the Registration section of this manual.

Handset to Handset Paging

(applicable only with additional handsets)

1. Make sure the phone is OFF (not in talk mode).

2. Press and release the delete/int button on a handset. PAGING EXTENSION? shows in
the display.

3. Use the touch-tone pad to enter the handset number you want to page.

4. To cancel the page, press the flash/exit, delete/int, or talk/end button on the
originating handset, or press the flash/exit button on the receiving handset.

Paging All Handsets from a Handset

(applicable only with additional handsets)

1. Make sure the originating phone is OFF (not in talk mode).

2. Press and release the delete/int button on a handset. PAGING EXTENSION? shows in
the display.

3. Use the touch-tone pad to enter the handset number you want to page. (1= to page
Handset 1, 2=to page handset 2, etc., and 5=to page all handsets)

4. To cancel the page, press the flash/exit, delete/int, or talk/end button on the
originating handset, or press the flash/exit button on the receiving handset.

Paging from the Base/Group Page

Use the base-only to page all registered handsets at the same time.

1. Press the page button on the base. All handsets beep for two minutes, and
PAGING FROM BASE shows on each handset’s display.

2. To cancel the page, press the page button on the base, or press the talk/end button or
the flash/exit button on each handset.

Mute

To have a private, off-line conversation, use the MUTE feature. The party on the
telephone line cannot hear you, but you can hear them.

1. Press the menu/mute button. The handset display shows MUTE ON.

2. Press the menu/mute button to cancel and return to your phone conversation.

Receiver Volume Control

When the handset is ON (in talk mode) you may adjust the receiver volume by pressing
the cid/vol ( 6 or 5) button. There are four volume levels to choose from. When the
maximum or minimum volume level is reached, the phone beeps twice. VOL 1 is minimum
and VOL 4 is maximum.

Thomson Digital Technologies Ltd.

© 2007 Thomson Digital Technologies Ltd.

Trademark(s) ® Registered

Marque(s) déposée(s)

Base

Handset

Telephone

line cord

AC power

adaptor

Handset

battery pack

Battery

compartment cover

#pause/ringer

(button)

flash/exit

(button)

* tone

(button)

menu/mute

(button)

delete/int

(delete/intercom

button)

redial/format/conf

(button)

talk/end

(button)

cid/vol +

(button)

display

cid/vol ­(button)

phonebook

(button)

Handset Setup

1. Make sure your phone is OFF (not in talk mode).

2. Press the menu/mute button to go to the main menu. HANDSET SETUP shows in the
display.

3. Press menu/mute button to confirm and you may program the following items: Set
Language, Handset Name, Ringer Tone, Ringer Volume, Key Tone, Area Code, Tone/
Pulse, Registration, Deregistration and Default Setting.

Chain Dialing from Memory

Use this feature to make calls from records stored in memory which require a sequence
of numbers, such as a calling card number used for a frequently called long distance
number. The following example shows how you can store each part of the dialing
sequence and use chain dialing to make a call through a long distance service:

The Number For Memory Location

Long Distance Access Number 7
Authorization Code 8
Frequently called long distance number 9

1. Make sure the phone is ON (in talk mode) by pressing the talk/end button.

2. Press the phonebook button, and then press 07.

3. When you hear the access tone, press the phonebook button, and then press 08.

4. At the next access tone, press the phonebook button and then 09.

Changing the Battery

CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved model 5-2721 Nickel-metal Hydride battery
(Ni-MH), which is compatible with this unit.

1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery.

2. Remove the battery compartment door.

3. Disconnect the cord attached to the battery pack and remove the battery pack from
the handset.

4. Plug the battery pack cord into the jack inside the compartment.

5. Put the battery compartment door back on.

6. Place handset in the base or handset charge cradle to charge. Allow the handset

battery to properly charge (for 16 hours) prior to first use or when you install a new
battery pack. If you do not properly charge the phone, battery performance will be
compromised.

Battery Safety Precautions

• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic
materials could be released which can cause injury.

• To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride
battery listed in the User’s Guide.

• Keep batteries out of the reach of children.

• Remove batteries if storing over 30 days.

Display Messages

The following messages shows the status of the phone, provides Caller ID information, or
helps you set up and use your phone.

BLOCKED NUMBER Indicates the person is calling from a number which is blocked
from transmission.

CHARGING... Indicates the handset needs to charge for a period of time
before it can resume normal function.

DELETE ALL? Prompt asking if you want to erase all CID records.

DELETE CALL ID? Prompt asking if you want to erase the CID record showing on

the display.

DELETE? Prompt asking if you want to erase one of the 50 records
stored in the phone’s memory.

END OF LIST Indicates that there is no additional information in CID memory.

ENTER NAME Prompt telling you to enter a name in one of the 50

memory locations.

ENTER TEL NUMBR Prompt telling you to enter a telephone number in one of the
50 memory locations.

NEW Indicates call or calls which have not been reviewed.

Intercom Operation

(applicable only with additional handsets)

The intercom feature allows you to have a conversation with another registered handset
without tying up the telephone line, allowing you to still receive incoming calls.

Making an Intercom Call

1. Make sure the handset is OFF (not in talk mode).

2. Press the delete/int button on the handset.

3. Use the touch-tone pad to select the handset you want to page.

NOTE: To cancel page, press the delete/int button again or the flash/exit
button on the sending handset.

4. Wait for the person at the receiving handset to press the delete/int button.

NOTE: If the receiving handset does not answer within two minutes, the
intercom call is automatically canceled. The originating handset displays NO
ANSWER.

5. When finished, press the flash/exit button or delete/int button on either handset
to deactivate the intercom.

NOTE: The system is expandable up to 4 handsets (by purchase of optional
Model 21920 handset with recharge cradle). When 4 handsets are registered,
the system can handle 2 separate intercom operations at once, for example,
1st handset intercoms with 2nd handset while 3rd handset intercoms with
4th handset.

Receiving an Intercom Call

When you receive an intercom call, your handset beeps. To answer the call press the
delete/int button or talk/end button.

Advanced Intercom Features

Receiving an Incoming Call During an Intercom Call

If you receive a telephone call during an intercom call, the intercom call is immediately
terminated and both handsets ring. Either handset user may press the talk/end button to
answer the call.

Using Intercom with External Telephone Calls

During a telephone call, you may use the intercom/paging function to page another
handset and have an off line, private (two-way) intercom conversation. You may also
have a three-way conversation between the external caller and the handsets, or you may
transfer the external telephone call to another handset.

Two-Way Calling

1. During an external call, press the delete/int button, and use the touch-tone pad to
enter the handset number you want to call.

NOTE: The receiving handset presses the delete/int button to answer the
intercom call. Both intercom users may speak privately. The external caller
will not hear the intercom conversation.

2. When finished, press the flash/exit button or delete/int button to end the intercom call,
return to the talk mode, and resume your original telephone conversation.

Three-Way Calling

1. During an external call, press the delete/int button. LINE ON HOLD EXTENSION? shows
in the display.

2. Use the touch-tone pad to select Handset #. You will hear a paging tone and PAGING
shows in the originating handset’s display.

NOTE: PAGING FROM... shows in the display on the receiving handset, and the
receiving handset presses the delete/int or talk/end button to answer the
intercom.

3. When the receiving handset connects, press the redial/format/conf button on the
originating handset to conference with the receiving handset and the external
caller. CONFERENCE shows in the display on the originating and receiving handsets.

NOTE: A handset can enter conference mode directly by pressing talk/end on
the second handset during a call.

Call Transfer

During an external call, you may transfer the external call to another handset.

1. Press the delete/int button on the originating handset to put an external call on hold,
and then page the receiving handset.

2. Use the touch-tone pad on the handset to select Handset #. You will hear a paging
tone. PAGING shows on the originating handset’s display, and PAGING FROM... shows
on the receiving handset’s display.

3. When the receiving handset connects, press the talk/end button on the originating
handset to transfer the call.

Storing CID Records in Internal Memory

You may also store CID information in the phone’s internal memory.

NOTE:

It is important that you format CID records correctly BEFORE
storing in internal memory as you cannot reformat CID records stored
in memory.

1. Make sure the phone is OFF (not in talk mode).

2. Use the cid/vol ( 6 or 5) button to scroll to the desired CID record.

3. Press the phonebook button to display SELECT MEMORY 01-50.

4. Use the touch-tone pad to enter a memory location to store the number in that
memory location. You will hear a confirmation tone.

NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and
you must confirm replacement by pressing the phonebook button.

NOTE: Press the flash/exit button once to keep the previous setting
(making no changes) and return to the menu.

NOTE: If the selected CID record contains any information that is non-numeric,
the unit will not allow this record to transfer to the internal user memory. The
handset will display UNABLE TO STORE.

To Replace a Stored CID Record

1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter the
memory location, REPLACE MEMO? shows in the display.

2. Press the phonebook button again, and the new CID record replaces the old memory in
that location. You will hear a confirmation tone.

Deleting a CID Record

1. Make sure the phone is OFF (not in TALK mode).

2. Use the cid/vol ( 6 or 5) button to display the CID record you want to delete.

3. Press the delete/int button. The display shows DELETE CALL ID?

4. Press the delete/int button to erase the record showing in the display. The display
shows DELETED.

NOTE: Press the flash/exit button to return to the standby mode without
deleting any CID records.

Deleting All CID Records

1. Make sure the phone is OFF (not in TALK mode).

2. Use the cid/vol ( 6 or 5) button to display any Caller ID record.

3. Press and hold the delete/int button until DELETE ALL? shows in the display.

4. Press delete/int button to erase all of the current CID records. The display shows
DELETED followed by NO CALLS.

NOTE: Press the flash/exit button to return to the standby mode without
deleting any CID records.

Memory

Each handset can store up to fifty 20-digit numbers with up to 15-character names in
memory for quick dialing. This memory feature is in addition to the CID memory log,
which stores up to 40 CID records in each handset.

Storing a Name and Number in Phonebook

1. Make sure the phone is OFF (not in talk mode).

2. Press the phonebook button to display SELECT MEMORY 01-50.

3. Press the desired memory location button (01 through 50) or use the cid/vol
( 6 or 5) button to scroll to desired the memory location.

NOTE: If the memory location is occupied, the memory location number and
stored name and telephone number shows in the display. If the memory
location is empty, EMPTY shows in the display.

4. Press the phonebook button. The display shows ENTER NAME.

5. Use the touch-tone pad to enter a name (up to 15 characters). More than one letter
is stored in each of the number keys. For example, to enter Bill Smith, press the 2 key
twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for
the letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to insert
a space between the first and last name. Press the 7 key 4 times for the letter S; press
the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key
for the letter T; press the 4 key twice for the letter H.

NOTE: If you make a mistake press the delete/int button to backspace and
erase the wrong character(s) or number(s).

6. Press the phonebook button to confirm and save the record. The display shows ENTER

TEL NUMBR.

7. Use the touch-tone pad to enter the telephone number (up to 20 digits, including
pauses (press #pause/ringer button), and press the phonebook button again to save
the record. The unit beeps to confirm.

NOTE: The system treats PAUSES as delays or spaces in the dialing sequence.

8. To enter another name and number in a different memory location, return to step 2
and repeat the process.

Storing the Last Number Dialed

You may transfer all three redial numbers to internal user memory.

1. Make sure the phone in OFF (not in TALK mode).

2. Press redial button to display the most recent redial number.

3. Use the cid/vol ( 6 or 5) button to scroll to desired redial number.

4. Press phonebook button to display SELECT MEMORY 01 - 50.

5. Use touch-tone pad to enter two digit desired memory location (01 through 50).
Display will show ENTER NAME.

6. Follow step 5 in the “Storing a Name and Number in Phonebook” section to
enter name.

NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and
you must confirm replacement by pressing the phonebook button.

7. Press phonebook button to save.

8. To enter another name and number in a different memory location, return to step 2
and repeat the process.

NOTE: If the redial number has more than 20 digits, it cannot be stored
in memory.

Inserting a Pause in the Dialing Sequence
(of a Stored Number)

Press the #pause/ringer button on the handset’s touch-tone pad to insert a delay in
dialing sequence when a pause is needed to wait for a dial tone (for example, after you
dial 9 for an outside line, or to wait for a computer access tone.) Each pause counts as
one digit in the dialing sequence.

Reviewing Records Stored in Phonebook

1. Make sure the phone is OFF (not in talk mode).

2. Press the phonebook button to display SELECT MEMORY 01-50.

3. Press the cid/vol ( 6 or 5) buttons to scroll the records, or use the handset’s
touch-tone pad to enter the memory location number.

Changing Records Stored in Phonebook

Follow the procedure for Storing Names and Numbers in Phonebook, except replace a
stored telephone number with a new one.

Deleting Records Stored in Phonebook

1. Make sure the phone is OFF (not in talk mode).

2. Press the phonebook button to display SELECT MEMORY 01-50.

3. Press the cid/vol ( 6 or 5) button to scroll to the record you want to delete or use
the touch-tone pad to enter the desired memory location.

4. Press the delete/int button to mark the record for deletion. The display shows DELETE?

5. Press the delete/int button to delete the record. DELETED shows in the display.

NOTE: If you don’t want to change or delete a record, simply press the flash/
exit button, or wait for one minute to exit the review mode automatically.

Dialing a Number from Phonebook

1. Make sure the phone is ON (in talk mode) by pressing the talk/end button.

2. Press the phonebook button to display MEMO # - -.

3. Use the touch tone pad to enter the memory location number. The number
dials automatically.

-OR-

1. Make sure the phone is OFF (not in talk mode).

2. Press the phonebook button to display SELECT MEMORY 01-50.

3. Press the memory location for the phone number you want to dial, or use the
cid/vol ( 6 or 5) button to scroll to the number you want to dial.

4. Press the talk/end button. The number dials automatically.

HANDSET NAME Prompt telling you to enter the user name for the
registered handset.

HANDSET NEEDS Indicates you must register a non-registered handset prior to
REGISTRATION use.

INCOMPLETE DATA Caller information is interrupted during transmission or

the phone line is excessively noisy. Indicates no CID information
was received, you are not subscribed to CID service, or CID
service is not working.

LINE IN USE Displays on handset while the line is in use.

LONG DISTANCE Indicates CID record is from a long distance call.

LOW BATTERY Indicates the battery needs to be charged.
NEW VOICE MAIL Indicates voice mail has not been retrieved from

service provider.

MSG WAITING OFF Indicates voice mail has been retrieved from service provider.

NEW CALL XX XX represents the number of new CID records not reviewed.

NO CALLS Indicates there are no CID records in memory.

OUT OF RANGE May indicate handset is too far away from the base or that

the power has been interrupted. Move closer and check
connections.

PAGING or Someone pressed the page button on the base or delete/int
PAGING FROM button on the handset

REPT Indicates a repeat call message. Indicates a new call from the

same number was received more than once.

SEARCHING Indicates handset is searching for the base.

UNKNOWN CALLER/ Indicates incoming call is from an area not serviced by CID or
NAME/NUMBER the CID information was not sent.

Handset Sound Signals

Signal Meaning

A long warbling tone (with ringer on) Signals an incoming call
Two short beeps (rings once) Error Tone
Three short beeps (several times) Page signal
One beep every 7 seconds Low battery warning

Troubleshooting Guide

Telephone Solutions

No dial tone

• Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base and the wall jack.

• Connect another phone to the same jack. If it doesn’t work, the problem might be your
wiring or local service.

• The handset may be out of range of the base. Move closer to the base.

• Make sure the battery is properly charged (for 16 hours).

• Make sure the battery pack (in the handset) is properly installed.

• The handset should beep when you press the talk/end button, and the charge indicator
on the base should be lit when the handset rests in the cradle. If not, the battery may
need to be charged.

• Place handset in charge cradle for at least 20 seconds to reset the unit.

Handset does not ring

• Make sure the handset ringer software switch is set to on.

• The handset may be out of range of the base. Move closer to the base.

• You may have too many extension phones on your line. Try unplugging some
extensions.

• Check for a dial tone.

You experience static, noise, or fading in and out

• The handset may be out of range of the base. Move closer to base.

• Make sure base is not plugged into an electrical outlet with another household
appliance. If necessary, relocate the base.

• Charge the battery (for 16 hours).

Caller ID (CID)

IMPORTANT: In order to use this unit’s Caller ID features, you must subscribe
to either the standard Name/Number Caller ID Service or Call Waiting Caller
ID Service. To know who is calling while you are on the phone, you must
subscribe to Call Waiting Caller ID Service.

This unit receives and displays information transmitted by your local phone company.
This information can include the phone number, date, and time; or the name, phone
number, date, and time.

Call Waiting Caller ID

Provided you subscribe to Call Waiting Caller ID service from your phone company;
if you receive an incoming call and you are using the GE multi handset system, a beep
indicates the presence of a Call Waiting call on the line. The Call Waiting Caller ID
information will be displayed and stored in the history of all handsets in the system.

• When you hear the call waiting beep in the handset receiver, press the flash/exit
button to put the current call on hold and answer the incoming call.

Press

flash/exit

again to return to the original call.

Receiving CID Records

When you receive a call, the Caller ID information is transmitted between the first and
second ring. The Caller ID information appears on the display while the phone rings,
giving you a chance to monitor the information and decide whether or not to answer the
call.

Storing CID Records (In CID Memory)

If you are not at home or cannot answer, your telephone’s Caller ID memory stores the
data for the 40 most recent calls you received so you can see who called while you
were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is
automatically deleted.

You may review the stored information at any time. Calls received since your last review
show as NEW in the display. Calls that have not been previously reviewed but were
received from the same number more than once show as REPT in the display.

Reviewing CID Records

As calls are received and stored, the display is updated to let you know how many calls
have been received. To scroll CID records:

1. Make sure the phone is OFF (not in talk mode).

2. Press the cid/vol ( 6 ) button to review the newest CID record.

3. Press the cid/vol ( 5 ) button to review the oldest CID record first.

Dialing a CID Number

1. Make sure the phone is OFF (not in TALK mode).

2. Use the cid/vol ( 6 or 5) button to display the desired record.

3. Press the talk/end button. The number dials automatically.

NOTE: Depending on (a) how the incoming caller’s phone number is formatted
when it is received, and (b) whether or not you previously pre-programmed
your local area code into the set up menu, you may need to adjust the format
of the incoming caller’s stored phone number before making the call, press
the redial/format/conf button to adjust the number, and try again.

Available formats include:

Number of digits Explanation Example

Eleven digits long distance code “1 ” 1-317-888-8888
+3-digit area code
+7-digit telephone number.

Ten digits 3-digit area code + 317-888-8888
7-digit telephone number.

Seven digits 7-digit telephone number. 888-8888

Tim e c all rece iv e d 

Da te cal l rec eiv ed 

Num b er o f c alls 

Cal l er s name 

Ca ller s phone numb er  

Unit beeps

• Clean the charging contacts on the cordless handset and base charge cradle with a
soft cloth or an eraser.

• See solutions for “No dial tone ” on previous page.

• Replace the battery.

Memory dialing doesn’t work

• Did you program the memory location keys correctly?

• Did you follow proper dialing sequence?

Unit locks up and no communication between the base and cordless handset

• Unplug the power adaptor from the electrical outlet and the back of the base. Remove
the handset battery. Wait for 30 seconds and plug the power adaptor back into the
base and electrical outlet. Reconnect the battery and charge for 16 hours.

Caller ID Solutions

No Display

• Charge the battery (for 16 hours). Or replace the battery.

• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the
power adaptor from the base and reconnect it.

Caller ID Error Message

• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates the
presence of noise on the line.

No Caller ID

• You must be subscribed to the standard Name/Number Caller ID service from your
local telephone company to receive CID information.

Battery

If you experience any of the following problems, even after recharging the battery, you
may need to replace the battery pack:

• Short talk time

• Poor sound quality

• Limited range

• Charge indicator fails to turn on

Causes of Poor Reception

• Aluminum siding.

• Foil backing on insulation.

• Heating ducts and other metal construction that can shield radio signals.

• You ’re too close to appliances such as microwaves, stoves, computers, etc.

• Atmospheric conditions, such as strong storms.

• Base is installed in the basement or lower floor of the house.

• Base is plugged into AC outlet with other electronic devices.

• Baby monitor is using the same frequency.

• Handset battery is low.

• You’re out of range of the base.

General Product Care

To keep your unit working and looking good, follow these guidelines:

• Avoid dropping the handset, as well as other rough treatment to the phone.

• Clean the phone with a soft cloth.

• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other
chemical products to clean the unit. Doing so will damage the finish.

• Retain the original packaging in case you need to ship the phone at a later date.

• Periodically clean the charge contacts on the handset and base with a clean pencil
eraser.

Service

Thomson Digital Technologies Ltd., warrants to the purchaser or gift recipient that if any
manufacturing defect becomes apparent in this product within 1 year from the original
date of purchase, it will be replaced free of charge, including return transportation.

This warranty does not include damage to the product resulting from accidents, misuse
or leaking batteries.

Should your product not perform properly during the warranty period, either:

1. Return it to the selling dealer with proof of purchase for replacement,
OR

2. Remove the batteries (where applicable), and pack product complete with accessories
in the original carton (or equivalent).

— Mail prepaid (with proof of purchase) and insured to:

Thomson Digital Technologies Ltd.

6200 Edwards Boulevard
Mississauga, Ontario
Canada L5T 2V7

The provisions of this written warranty are in addition to and not a modification of or
subtraction from the statutory warranties and other rights and remedies contained in
any applicable legislation, and to the extent that any such provisions purport to disclaim,
exclude or limit any such statutory warranties and other rights and remedies, such
provisions shall be deemed to be amended to the extent necessary to comply therewith.

If you are unable to find a qualified servicer for out of warranty service, you may write
to:

Thomson Digital Technologies Ltd.

c/o Thomson Inc.
P.O. Box 0944
Indianapolis, Indiana, U.S.A., 46206-0944

Attach your sales receipt to this booklet for future reference. This information is required if
service is needed during the warranty period.

PURCHASE DATE ___________________________________________

NAME OF STORE ______________________________________________

To order, call the nearest distributor for your area;
Ontario: [phone] Manitoba: [phone]

British Columbia: [phone] Quebec: [phone]
A shipping and handling fee will be charged upon ordering.
It is required by law to collect appropriate sales tax for each individual state, country,
and locality to which the merchandise is being sent. Items are subject to availability

.

Accessory Information

DESCRIPTION MODEL NO.

Handset Replacement Battery 5-2721

AC Power converter 5-2759

Handset charge cradle 5-2773

NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.