Thermador T24UR910DS, T24UR920DS, T24UR900DP Maintance Manual

USE & CARE
GUIDE

MANUAL DE USO
Y CUIDADO

GUIDE

D’UTILISATION

ET D’ENTRETIEN

Model/Modelo/Modele

T24UR920DS
T24UR910DS
T24UR900DP

Double Drawer Refrigerator
Refrigerador de doble cajón
Réfrigérateur à double tiroir

Table of Contents

Welcome to Your THERMADOR
Under-Counter Appliance

Important Safety Instructions ………….…4

- Definition

- Before you switch ON the appliance

- Technical safety

- Important information when using the
appliance

- Children in the household

- General regulations

Information concerning disposal …….….5

- Disposal of packaging

- Disposal of your old appliance

Installing the appliance ……………………5

- Transporting

- Installation location

Ventilation ……………………………………5

Getting to know your appliance ………….6

Getting started with your appliance ……..7

- Touch control

- Setting the temperature

- Switching the appliance on

- Special functions:

- Sabbath Mode

- Off Mode

- Fahrenheit / Celsius Display

Refrigerator Drawers ………………………9

Toe-Kick ………………………...…………..10

Cleaning the appliance ……………………10

- Cleaning behind the Toe-kick

Odors …………………………………………11

Light (LED) ………………………………….11

Tips for saving energy ……………………11

Operating noises …………………………..11

- Normal noises

- Preventing noises

Troubleshooting ……………………………12

BSH Home Appliances Corporation

1901 Main Street, Irvine, CA

.

Questions?

We look forward to hearing from you!

1-800-735-4328

www.thermador.com

Page |2

Welcome

To Your Thermador® Under-counter Appliance

Thank you and congratulations on your recent THERMADOR purchase! Whether you are a
dedicated chef or simply a connoisseur of the art of cooking, owning a THERMADOR kitchen is the
ultimate expression of personal style, good taste, and an appreciation for the complete culinary
experience. Our award-winning products have been empowering culinary enthusiasts for more than
eleven decades.

Before you begin using your new THERMADOR product, please take a moment to review the Use
and Care Guide. You will find the answers to all of your questions as well as some very important
safety information. Pay special attention to the Important Safety Instructions located at the
beginning of the manual.

Our products are handcrafted with the highest quality authentic materials to ensure reliable service.
In the unlikely event that you have a service question, please have your model and serial numbers of
your product available when calling for technical service. You can find this information in the name
plate of the appliance located inside the cabinet, at the right side of the bottom compartment.

We realize that you have made a considerable investment in your kitchen and thank you again for
choosing THERMADOR. Please feel free to share your kitchen photos and remodeling stories with
us. Follow us on Twitter or post your kitchen photos to Facebook. We would love to hear from
you!

Page |3

Important Safety Instructions

READ AND SAVE THESE INSTRUCTIONS!

Definition

WARNING:

This indicates that death or serious injury may
result due to non-observance of this warning.

CAUTION:

This indicates that minor or moderately
severe injury may result due to non­observance of this warning.

NOTE:

This is used to draw the user’s attention to

something in particular.

WARNING:

shock, or injury when using your appliance, follow
these basic precautions:

Before you switch ON the appliance

Please read the operating and installation instructions
carefully. They contain important information on how
to install, use and maintain the appliance. Retain all
documents for subsequent use or for the next owner.

Technical safety

If the power cord of this appliance is damaged, it must
be replaced by an authorized servicer. Improper
installation and repairs may put the user at
considerable risk. Repairs must be performed by an
authorized servicer.
Only original parts supplied by the manufacturer
should be used. Only original parts satisfy safety
requirements.

The appliance comes with a UL registered 3-wire
power cord. Never sever or remove the third
(ground) conductor from the power cord.
The appliance requires a 3-pole socket. The
socket should be connected by an electrician only.
Where there is a 2-pole standard wall socket, it is
the responsibility of the customer to have this
socket replaced with a correctly grounded 3-pole
wall socket. Do not use any adapter plugs.

To reduce the risk of

fire, electric

Important information when using the appliance

x Never use electrical appliances inside the

appliance (e.g. heater, electric ice maker, etc.).

Risk of explosion!

x Never use a steam cleaner to defrost or clean

the appliance! The steam may penetrate
electrical parts and cause a short–circuit. Risk

of electric shock!

x Do not use pointed and sharp–edged

implements to remove frost or layers of ice. You
could damage sensitive internal components,
including the refrigerant tubes. Leaking
refrigerant may ignite or cause eye injuries.

x Do not store products which contain flammable

propellants (e.g. spray cans) or explosive
substances in the appliance. Risk of

explosion!

x Do not stand on or lean heavily against the base

of appliance, door, shelves etc.

x Switch the appliance off prior to cleaning.
x Bottles which contain a high percentage of

alcohol must be sealed and stored in an upright
position.

x Keep plastic parts and the refrigerator seal free

of oil and grease. Otherwise, parts and the
refrigerator seal will become porous.

x Never cover or block the ventilation openings for

the appliance.

x Children should not be allowed to use the

appliance unless supervised by an adult.

Children in the household

x Keep children away from packaging and its

parts. Danger of suffocation from folding
cartons and cling wrap!

x Do not allow children to play with the

appliance!

General regulations

The appliance is designed exclusively for the storage
of food and beverage.
This appliance is intended for use in the home and

the home environment.
The refrigeration circuit has been checked for leaks.

Page |4

Information concerning disposal

The packaging protects your appliance
damage

Disposal of packaging

from

during transit. All utilized materials are
environmentally safe and recyclable. Please help us
by disposing of the packaging in an environmentally
friendly manner. Please ask your dealer or your local
authority about current means of disposal.

Disposal of your old appliance

Old appliances are not worthless rubbish! Valuable
raw materials can be reclaimed by recycling old
appliances.

WARNING:

1. Pull out the power plug.

2. Cut off the power cord and discard with the power

plug.

3. Remove the door from the appliance.

4. Do not allow children to play with the appliance

once it has spent its useful life. Danger of
suffocation!

Refrigerators contain refrigerant and gases in the
insulation. Refrigerant and gases must be recycled by
professionals. Ensure that tubing of the refrigerant
circuit is not damaged prior to proper disposal.

Installation location

A dry, well ventilated room is suitable as an installation
location. The installation location should not be
exposed to direct sunlight and not placed near a heat
source, e.g. a cooker, radiator, etc.
If installation next to a heat source is unavoidable, use a
suitable insulating plate or observe the following
minimum distance from the heat source:

x To electric or gas cookers 1¼” (3 cm).

13

/

x To an oil or coal-fired cooker 11

” (30cm).

16

The floor of the installation location must not give
way; if required, reinforce floor. The appliance must be
upright and level to function correctly.

Ventilation

The refrigeration unit is ventilated only at the Toe­Kick in the base. Never cover that area or place
anything in front of it. Otherwise the refrigeration
cooling performance will be affected and the unit must
work harder increasing power consumption.
Additionally, make certain all 4 leveling legs are
extended (unit height approximately 34
there

is sufficient airflow underneath the appliance.

Adjust all 4 legs to extend the appliance
height by approximately 1/2 inch.

3/4”), so that

Installing the appliance

For detailed installation instructions, please refer
to the Installation Guide provided with the
appliance.

Have a qualified technician install and connect the
appliance according to the enclosed installation
instructions.

NOTE: For detailed installation instructions, relevant
measurements and information, please, see the
Installation Guide provided with this appliance.

WARNING:

Do not install this appliance:

-

Outdoors

- In an environment with dripping water

- In rooms where there is a risk of frost

Transporting

The appliance is heavy and must be handled with
caution during transportation and installation.
Because of the weight and dimensions of the
appliance, at least two persons are necessary to move
the appliance into position securely and avoid injuries
to people or damage to the appliance.

Page |5

Getting to know the appliance

1 3 4

6

7

5

4

8

9

9

10

2

THERMADOR under-counter Double Drawer
Refrigerator units can be freestanding or built-in and
are available in a number of configurations.
These operating instructions refer to several
models;
the diagrams may differ.

1. Cabinet

2. Touch control (over Top Drawer)

3. Top Drawer

4. Handle (“Professional”* Style shown)

5. Bottom Drawer

6. Toe-Kick

7. Leveling legs

8. Aluminum separator (long)

9. Mat

10. Aluminum separator (short)

Top drawer

Bottom drawer

NOTE: Overlay model does not include the stainless
door or the handle.

NOTE: The mats are not washable in dishwasher
machine.

WARNING

To avoid the appliance tilting due to unbalanced
overweight do not pull out both drawers at the same
time. Always close one of the drawers before pull out
the other one.

Page |6

Getting started with your appliance

Touch control

A B C D E F

A. ALARM

When either drawer has been left open for 3 minutes or
longer, an audible alarm sound is triggered in addition
to a flashing blue LED indicator light above the ALARM
button. Press the button once to temporarily disengage
the ALARM, or close the open drawers.

• Press and hold ALARM for 3 seconds to disengage
the door-open ALARM function entirely. The key-press
will sound once, confirming the ALARM function has
been disengaged.

• Press and hold ALARM for 3 seconds to reengage
the door-open ALARM function.
NOTE: The ALARM function will not operate when the
unit is in Sabbath mode. See the Sabbath Mode
section of Special Functions.

• There are other situations when the ALARM will
sound. See the Troubleshooting section starting on
page 13.

LOCK

B.

• Press and hold the LOCK button for 3 seconds,
LOCK LED will light up and all buttons will be blocked.
To disengage, press and hold the LOCK button for 3
seconds or until LOCK LED light goes off.

C. FRIDGE

• Activate the mode by pressing the FRIDGE
button, this will set the temperature to 37°F (3°C).

Or manually adjusting the set temperature to the
FRIDGE mode range.
The FRIDGE mode temperature can be adjusted to
between 36°F and 40°F (2°C & 4°C) using the
SELECTION BUTTONS: COOLER (-) or WARMER

(+).

We recommend a setting of 37°F. Perishable food and
beverages should not be stored above 37°F.

D. PANTRY

• Activate the mode by pressing the PANTRY
button, this will set the temperature to 53°F (12°C).

Or manually adjusting the set temperature to the
PANTRY mode range.

G H

The PANTRY mode temperature can be adjusted to
between 41°F and 64°F (5°C & 18°C) using the
SELECTION BUTTONS: COOLER (-) or WARMER

(+).

This mode can be used for storing non-perishable
food or beverages.

CAUTION:

Perishable foods and/or beverages kept in the unit may
spoil when the temperature setting is in the PANTRY
range.

E. BAR

• Activate the mode by pressing the BAR button,
this will set the temperature to 34°F (1°C). Or manually
adjusting the set temperature to the BAR mode range.
The BAR mode temperature can be adjusted to
between 33°F and 35°F (0°C-1°C) using the
SELECTION BUTTONS: COOLER (-) or WARMER

(+).

F. QUICK CHILL

The QUICK CHILL mode temperature is fixed to 33°F
(0°C).
This mode is useful for cooling down food or beverage
products within a relatively short period of time.

NOTE: All other temperature setting buttons become
non-functional when the unit is in the QUICK CHILL

mode.

• Activate the mode by pressing the QUICK CHILL
button.

• Deactivate by pressing the QUICK CHILL button
again. The mode will also deactivate automatically
after 24 hours.

• The temperature settings will return to what they were
prior to entering QUICK CHILL mode.

Page |7

G. DISPLAY PANEL

The set temperature of both refrigerator compartments,
top and bottom, is shown in the display panel.

H. SELECTION BUTTONS

The temperature setting is adjusted using the selection
buttons.

• Press COOLER (-) to lower the set temperature.

• Press WARMER (+) to raise the set temperature.

Setting the temperature

By default, the temperature set in your Refrigerator is:
37°F (3°C) for both drawers’ compartments. Both
drawers share the same temperature.
You can adjust the temperature to your liking using the
SELECTION BUTTONS or the PRESET BUTTONS.

To set a new temperature press the SELECTION
BUTTONS: COOLER (-) or WARMER (+).
The temperature will increase or decrease by one
degree every time the SELECTION BUTTON is
pressed.
The temperature can be displayed in degrees Celsius

(°C) or degrees Fahrenheit (°F). The factory setting is
degrees Fahrenheit (°F).

Switching the appliance on

The appliance begins to cool when plugged in.

WARNING:

Follow the instructions and recommendations in the

“Connecting the appliance” section in the
Installation Guide for a correct and safe use of your

Double Drawer Refrigerator.

• The interior drawer light(s) turn on when either drawer
is opened.

• The exterior TOUCH CONTROL lights and buttons
are non-functional when the upper-drawer is closed.

The unit is preset to the following factory
recommended temperature settings: 37°F (3°C)

Special functions

The following special functions can be selected or
displayed:

Sabbath Mode

The Sabbath Mode is designed for those users whose
religious observances requires the turning off of lights or
for travelers who will be absent from home.

This appliance is certified by Star-K to meet strict
religious regulations in conjunction with specific
instructions found on www.star-k.org.

When Sabbath mode is activated:

x The display panel will indicate the unit is

in Sabbath mode.

x All other interior and exterior lights deactivate

and cannot be engaged.

x All control buttons become inactive.
x All audible and visual alarms become inactive.

Activating:

1. Pull out the top drawer

2.Press and hold the QUICK CHILL and FRIDGE

buttons simultaneously for 3 seconds to engage the
Sabbath mode. The temperature settings used prior to
engaging the Sabbath mode are maintained.

3.The key-press sounds once, and the display panel
will change to continuously display the following
characters:

The display will not change, even if the drawer is
closed, as long as the unit remains in Sabbath mode.
NOTE: The Sabbath mode will remain active if the unit
is restarted after a power loss.

4. Unit will stay in SAB until deactivated.

Deactivating:

1. Press and hold the QUICK CHILL and FRIDGE

buttons simultaneously for 3 seconds.

2. All buttons, displays, lights and alarms will again
become functional.

Off Mode

Off mode deactivates all functional elements of the
unit.

Activating:

1. Press and hold the QUICK CHILL and PANTRY

buttons simultaneously for 3 seconds to engage the
OFF mode.

2. The key-press sounds once and the display panel
will change to continuously display the following
characters:

Deactivating:

1. Press and hold the QUICK CHILL and PANTRY

buttons simultaneously for 3 seconds.

2. All functional elements of the unit will revert to where
they were set prior to engaging the OFF mode.

Fahrenheit / Celsius Display

1. Press and hold the QUICK CHILL and COOLER

buttons simultaneously for 3 seconds in order to switch
between degrees Fahrenheit (°F ) and degrees Celsius
(°C) for the temperature control and display.

Page |8

2. The factory setting is degrees Fahrenheit. W hen
switching to degrees Celsius (°C), the display panel will
show the following characters for a few seconds, and
the key press will sound once:

horizontal dimples that run on the front and back sides
of the drawer as shown in the following illustrations:

Repeat the same process to show the temperature
back in degrees Fahrenheit.
When switching back to Fahrenheit, the following
characters will be displayed:

3. The display will then indicate the previously set
temperature, adjusted to either the Celsius or
Fahrenheit scale.

Refrigerator Drawers

WARNING:

To avoid risk of explosion, do not store explosive
substances in the appliance.

When purchasing food, please note:

The “purchase freshness” is important for the shelf-life
of your food. When buying food, always pay attention
to the degree of freshness. Spoiled food or food close
to the expiration date will decay faster even
refrigerated and may contaminate the drawer with
unpleasant odors.

Arranging food in the appliance

• Wrap or cover food before placing in the appliance.
This will retain the aroma, color and freshness of the
food. In addition, flavors will not be transferred
between foods and the plastic parts will not become
discolored.

• Allow warm food and drinks to cool down before
placing in the appliance.

• Do not block air outlet/inlet openings with food in the
refrigerator compartment, otherwise the air circulation
will be impaired. Food which is stored directly in front
of the air outlet openings may be frozen by the cold air
flowing out.

• Avoid contact of oil and fat with the plastic parts and
door seal.

Drawer partitions

The upper drawer has 2 long aluminum partitions
which are removable, and can be placed flat onto the

Remove one or both partitions from the vertical dimple guides.

Place one or both partitions flat onto the horizontal
dimples for an extra level of storage.

Page |9

The partitions can be used to organize the contents of
your refrigerator, or provide a secondary surface to
store and display items above the main storage space.

Toe-Kick

The Toe-Kick itself can be removed for service or
cleaning (see “Cleaning behind the Toe-Kick” in the
next section).

1. Remove the stainless steel Toe-Kick by
unscrewing and removing the two front screws with a
Philips screwdriver.

Front

screws

2. You can remove the Toe-Kick by simply pulling it

out of the left and right mounting brackets.

3. To reattach the Toe-Kick, slide over the left and right
mounting brackets, such that bottom tabs of the Toe­Kick rest on top of the bracket bases. This will allow
the Toe-Kick and mounting bracket screw holes
align.

Bracket

Bottom

bases

tabs

to

Cleaning the appliance

WARNING:

Never clean the appliance with a steam cleaner!

CAUTION:

• Do not use abrasive or acidic cleaning agents and
solvents.

• Do not use scouring or abrasive sponges. The
metallic surfaces could corrode.

• Never clean the aluminum partitions in the
dishwasher. The parts may be damaged.

Proceed as follows:

1. Before cleaning: switch the appliance off. For
instructions, see “Off Mode” section on the “Special
Functions” page.

2. Remove food and/or frozen food items and store in a

cool location.

3. Clean the appliance with a soft cloth, lukewarm
water and a little pH neutral detergent.

4. Wipe the drawer seals with clear water only and
then wipe dry thoroughly.

5. After cleaning switch the appliance back on.

CAUTION:

When rinsing, water must not enter the interior drawer
light recesses located on the upper side of both the top
and bottom drawers. Water must also not spill out from
the bottom of the cabinet.

Cleaning behind the Toe-Kick

1. Before cleaning: switch the appliance off.

2. Remove the Toe-Kick. See “Toe-Kick” section on

the previous page.

WARNING:

Do not remove the electrical box cover behind the
Toe-Kick. Risk of electric shock!

3. Use a vacuum cleaner with an extended attachment

to clean the accessible areas when they are dusty or
dirty.

4. Replace the Toe-Kick.

5. Switch the appliance on.

Page |10

Odors

If you experience unpleasant odors:

1. Switch the appliance off.

2. Take all food out of the appliance.

3. Clean the interior. See chapter “Cleaning the

appliance”.

4. Clean all packages.

5. Seal strong smelling foods in order to avoid odors

from forming.

6. Switch the appliance on again.

7. Store food in the appliance.

8. Check whether the formation of odors is still

occurring after 24 hours.

Light (LED)

Your appliance features a maintenance-free LED light
located at the top of the interior cabinet and under the
mullion. This light must be repaired by authorized
technicians only.

Tips for saving energy

• Install the appliance in a dry, well ventilated room.
The appliance should not be installed in direct sunlight
or near a heat source (e.g. radiator, cooker).
If required, use an insulating plate.

• Do not block the ventilation openings in the
appliance.

• Allow warm food and drinks to cool down before
placing in the appliance.

• Open the appliance drawers as briefly as possible.

Operating noises

Normal noises

Droning: Motors are running (e.g. refrigeration units,

fan).

Bubbling, humming or gurgling noises: Refrigerant
is flowing through the tubing.

Clicking: Motor, switches or solenoid valves are
switching On/Off.

Preventing noises

Be sure the appliance is leveled

Please align the appliance with a spirit level. Use the
height-adjustable feet.

Containers or storage areas wobble or stick: Please
check the removable parts (aluminum partitions, ice­bucket, etc.) and re-insert them correctly as needed.

Bottles or containers are touching each other

Move the bottles or containers slightly away from each
other.

Page |11

Troubleshooting

S

Possible Cause

Potenti

A

A

d

off.

Check display to make sure the unit is not
s
s
CH
mode.

T
c
r

A

y.

Do not open the appliance
unne

T
ha

Re
op

unit and

in

A

r
warm produc
int

Th
nor

m

or will

run.

E

ironment.

A

r

nea

an
unu
c

Le

tended.

E
c

f

ti

D

Inspect the condition of the gasket. If
da

t
an
than normal.

Control panel LED lights and
di
Contr
function.

D

Th
c
fun

F

ges

in

T

too

lo

Increase the temperature. See “Setting the
te
M
Chill” mode.

Produc
v

Rearrang
ob

Be sure to check these items first:

x Is there a power outage in the area?
x Is the household fuse blown or the circuit breaker tripped?
x Is the appliance properly connected to the electrical supply?

Many problems can be resolved without the need for a service call. See the following list as a reference of possible
solutions of simple problems.

ymptom

ppliance is not cooling.

he compressor is

onstantly running or

unning too much.

ppliance has been switche

ppliance opened frequentl

he ventilation openings

ve been covered.

large amount of product, o

t was placed

o the appliance.

xcessively warm env

al Remedy

witched off. If display reads “OFF”,
imultaneously press and hold QUICK

ILL + PANTRY to return to operating

cessarily.

move obstacles at the ventilation

enings located at the base of the

the refrigerator interiors.

e compressor will run more than

mal until the product cools. The

ore that is added, the longer the mot

void placing the unit in direct sunlight, o

r a heat source. If the appliance is in
sually warm environment, the

ompressor will run more.

splay do not illuminate.

ol buttons do not

ood products and bevera

the unit are too cold.

Page |12

veling legs are not ex

oor gasket is not sealing.

rawer is closed.

emperature has been set

w.

t placed too close to

entilation holes.

xtend the leg height to improve air

irculation. This will reduce the amount o

me the compressor needs to run.

maged, cold air can escape the cabine
d cause the compressor to run more

e top drawer must be open for the

ontrol panel to illuminate and be

ctional.

mperature”.
ake sure the unit is not in “Quick

e the bottles, so that nothing

structs the interior ventilation holes.