Thermador T24UR810DS Maintance Manual

1

Model/Modele/Modelo

T24UR820DS
T24UR810DS
T24UR800DP

Double Drawer Refrigerator

Réfrigérateur

Refrigerador de doble cajón

USE & CARE GUIDE

GUIDE

D’UTILISATION
ET D’ENTRETIEN

MANUAL DE USO
Y CUIDADO

à double tiroir

2

Table of Contents

Welcome to Your THERMADOR
Under-Counter Appliance

Safety …………………………………………4

- Definition

- Before you switch ON the appliance

- Technical safety

- Important information when using the
appliance

- Children in the household

- General regulations

Information concerning disposal …….….5

- Disposal of packaging

- Disposal of your old appliance

Installing the appliance ……………………5

- Transporting

- Installation location

Ventilation ……………………………………5

Getting to know your appliance ………….6

Getting started with your appliance …

- Touch control

- Setting the temperature

- Switching the appliance on

- Special functions:

- Sabbath Mode

- Off Mode

- Fahrenheit / Celsius Display

Refrigerator Drawers ………………………9

Toe-Kick & Stainless applique …………..10

Cleaning the appliance ……………………10

- Cleaning behind the Toe-kick

Odors …………………………………………11

…..7

Light (LED) ………………………………….11

Tips for saving energy ……………………11

Operating noises …………………………..11

- Normal noises

- Preventing noises

Troubleshooting ……………………………12

BSH Home Appliances Corporation

1901 Main Street, Irvine, CA

.

Questions?

1-800-735-4328

www.thermador.com

We look forward to hearing from you!

3

Welcome

To Your Thermador® Under-counter Appliance

Thank you and congratulations on your recent THERMADOR purchase! Whether you are a
dedicated chef or simply a connoisseur of the art of cooking, owning a THERMADOR kitchen is the
ultimate expression of personal style, good taste, and an appreciation for the complete culinary
experience. Our award-winning products have been empowering culinary enthusiasts for more
than eleven decades.

Before you begin using your new THERMADOR product, please take a moment to review the Use
and Care Guide. You will find the answers to all of your questions as well as some very important
safety information. Pay special attention to the Important Safety Instructions located at the
beginning of the manual.

Our products are handcrafted with the highest quality authentic materials to ensure reliable service.
In the unlikely event that you have a service question, please have your model and serial numbers
of your product available when calling for technical service. You can find this information in the
name plate of the appliance located inside the cabinet, opposite to the hinge.

We realize that you have made a considerable investment in your kitchen and thank you again for
choosing THERMADOR. Please feel free to share your kitchen photos and remodeling stories with
us. Follow us on Twitter or post your kitchen photos to Facebook. We would love to hear from
you!

4

Safety

State of California Proposition 65 Warnings:

WARNING:

more chemicals known to the State of
California to

WARNING:

more chemicals known to the State of
California to cause birth defects or other
reproductive harm.

Important Safety Instructions

Read and save these instructions

Definition

WARNING: To reduce the risk of fire, electric

shock, or injury when using your appliance, follow
these basic precautions:

Before you switch ON the appliance

Please read the operating and installation instructions
carefully. They contain important information on how
to install, use and maintain the appliance.
The manufacturer is not responsible if you fail to
comply with the instructions and warnings. Retain all
documents for subsequent use or for the next owner.

Technical safety

If the power cord of this appliance is damaged, it must
be replaced by an authorized servicer. Improper
installation and repairs may put the user at
considerable risk. Repairs must be performed by an
authorized servicer.
Only original parts supplied by the manufacturer
should be used. Only original parts satisfy safety
requirements.

The appliance comes with a UL registered 3-wire
power cord. Never sever or remove the third (ground)
conductor from the power cord.

This product contains one or

cause cancer.

This product contains one or

WARNING:
This indicates that death or serious injury
may result due to non-observance of this
warning.

CAUTION:
This indicates that minor or moderately
severe injury may result due to non­observance of this warning.

The appliance requires a 3-pole socket. The socket
should be connected by an electrician only.
Where there is a 2-pole standard wall socket, it is the
responsibility of the customer to have this socket
replaced with a correctly grounded 3-pole wall socket.
Do not use any adapter plugs.

Important information when using the
appliance

 Never use electrical appliances inside the

appliance (e.g. heater, electric ice maker, etc.).
Risk of explosion!

 Never use a steam cleaner to defrost or clean the

appliance! The steam may penetrate electrical
parts and cause a short-circuit. Risk of electric

shock!

 Do not use pointed and sharp-edged implements

to remove frost or layers of ice. You could damage
sensitive internal components, including the
refrigerant tubes. Leaking refrigerant may ignite or
cause eye injuries.

 Do not store products which contain flammable

propellants (e.g. spray cans) or explosive
substances in the appliance. Risk of explosion!

 Do not stand on or lean heavily against the base

of appliance, door, shelves etc.

 Before defrosting and cleaning the appliance, pull

out the mains plug or switch off the fuse. Do not
pull out the mains plug by tugging the cable.

 Switch the appliance off prior to cleaning.
 Bottles which contain a high percentage of alcohol

must be sealed and stored in an upright position.

 Keep plastic parts and the refrigerator seal free of

oil and grease. Otherwise, parts and the
refrigerator seal will become porous.

 Never cover or block the ventilation openings for

the appliance.

 Children should not be allowed to use the

appliance unless supervised by an adult.

Children in the household

 Keep children away from packaging and its

parts. Danger of suffocation from folding cartons
and cling wrap!

 Do not allow children to play with the appliance!

General regulations

The appliance is designed exclusively for the storage
of food and beverages.
This appliance is intended for use in the home and

the home environment.
The refrigeration circuit has been checked for leaks.

5

Information concerning disposal

Disposal of packaging

The packaging protects your appliance from
damage during transit. All utilized materials are
environmentally safe and recyclable. Please help us
by disposing of the packaging in an environmentally
friendly manner. Please ask your dealer or your local
authority about current means of disposal.

Disposal of your old appliance

Old appliances are not worthless rubbish! Valuable
raw materials can be reclaimed by recycling old
appliances.

WARNING:

1. Pull out the power plug.

2. Cut off the power cord and discard with the power

plug.

3. Remove the door from the appliance.

4. Do not allow children to play with the appliance

once it has spent its useful life. Danger of
suffocation!

Refrigerators contain refrigerant and gases in the
insulation. Refrigerant and gases must be recycled by
professionals. Ensure that tubing of the refrigerant
circuit is not damaged prior to proper disposal.

Installing the appliance

For detailed installation instructions, please refer
to the Installation Guide provided with the
appliance.

Have a technician install and connect the appliance
according to the enclosed installation instructions.

NOTE: For detailed installation instructions, relevant
measurements and information, please, see the
Installation Guide provided with this appliance.

WARNING:

Do not install this appliance:

- Outdoors

- In an environment with dripping water

- In rooms where there is a risk of frost

Transporting

The appliance is heavy and must be handled with
caution during transportation and installation.
Because of the weight and dimensions of the
appliance, at least two persons are necessary to move
the appliance into position securely and avoid injuries
to people or damage to the appliance.

Installation location

A dry, well ventilated room is suitable as an
installation location. The installation location should
not be exposed to direct sunlight and not placed near
a heat source, e.g. a cooker, radiator, etc.
If installation next to a heat source is unavoidable, use
a suitable insulating plate or observe the following
minimum distance from the heat source:

 To electric or gas cookers 1¼” (3 cm).
 To an oil or coal-fired cooker 11

The floor of the installation location must not give
way; if required, reinforce floor. The appliance must be
upright to function correctly.

13

/

16

” (30cm).

Ventilation

The refrigeration unit is ventilated only at the Toe­Kick in the base. Never cover that area or place
anything in front of it. Otherwise the refrigeration
cooling performance will be affected and the unit must
work harder increasing power consumption.
Additionally, make certain all 4 leveling legs are
extended (unit height approximately 3
WKHUHis sufficient airflow underneath the appliance.

Adjust all 4 legs to extend the appliance
height by approximately 1/2 inch.

”), so that

6

Getting to know the appliance

2

3

4

6

2

8

9

9

10

THERMADOR under-counter Double Drawer
Refrigerator units can be freestanding or built-in and
are available in a number of configurations.
These operating instructions refer to several models;
the diagrams may differ.

Top Drawer

Bottom Drawer

1. Cabinet

2. Touch control (over Top Drawer)

3. Top Drawer

4. Handle (“Professional”* Style shown)

5. Bottom Drawer

6. Toe-Kick & Stainless Applique

7. Leveling legs

8. Aluminum separator (long)

9. Mat

10. Aluminum separator (short)

NOTE: Overlay model does not includes the stainless
door nor the handle.

NOTE: The mats are not washable in dishwasher
machine.

WARNING

To avoid the appliance tilting due to unbalanced
overweight do not pull out both drawers at the same
time. Always close one of the drawers before pull out
the other one.

7

Getting started with your appliance

A B C D E

F

G

H

Touch control

A. ALARM

When either drawer has been left open for 3 minutes or
longer, an audible alarm sound is triggered in addition
to a flashing blue LED indicator light above the ALARM
button. Press the button once to temporarily disengage
the ALARM, or close the open drawers.

• Press and hold ALARM for 3 seconds to disengage
the door-open ALARM function entirely. The key-press
will sound once, confirming the ALARM function has
been disengaged.

• Press and hold ALARM for 3 seconds to reengage
the door-open ALARM function.
NOTE: The ALARM function will not operate when the
unit is in Sabbath mode. See the Sabbath Mode
section of Special Functions.

• There are other situations when the ALARM will

sound. See the Troubleshooting section starting on
page 13.

B. LOCK

• Press and hold the LOCK button for 3 seconds,
LOCK LED will light up and all buttons will be blocked.
To disengage, press and hold the LOCK button for 3
seconds or until LOCK LED light goes off.

C. FRIDGE

• Activate the mode by pressing the FRIDGE
button, this will set the temperature to 37°F (3°C).

Or manually adjusting the set temperature to the
FRIDGE mode range.
The FRIDGE mode temperature can be adjusted to
between 36°F and 40°F (2°C & 4°C) using the
SELECTION BUTTONS: COOLER (-) or WARMER

(+).

We recommend a setting of 37°F. Perishable food and
beverages should not be stored above 37°F.

D. PANTRY

• Activate the mode by pressing the PANTRY
button, this will set the temperature to 53°F (12°C).

Or manually adjusting the set temperature to the
PANTRY mode range.

The PANTRY mode temperature can be adjusted to
between 41°F and 64°F (5°C & 18°C) using the
SELECTION BUTTONS: COOLER (-) or WARMER
(+).
This mode can be used for storing non-perishable
food or beverages.

CAUTION:

Perishable foods and/or beverages kept in the unit may
spoil when the temperature setting is in the PANTRY
range.

E. BAR

• Activate the mode by pressing the BAR button,
this will set the temperature to 34°F (1°C). Or manually
adjusting the set temperature to the BAR mode range.
The BAR mode temperature can be adjusted to
between 33°F and 35°F (0°C-1°C) using the
SELECTION BUTTONS: COOLER (-) or WARMER

(+).

F. QUICK CHILL

The QUICK CHILL mode temperature is fixed to 33°F
(0°C).
This mode is useful for cooling down food or beverage
products within a relatively short period of time.

NOTE: All other temperature setting buttons become
non-functional when the unit is in the QUICK CHILL

mode.

• Activate the mode by pressing the QUICK CHILL
button.

• Deactivate by pressing the QUICK CHILL button
again. The mode will also deactivate automatically
after 24 hours.

• The temperature settings will return to what they were
prior to entering QUICK CHILL mode.

8

G. DISPLAY PANEL

The set temperature of both refrigerator compartments,
top and bottom, is shown in the display panel.

H. SELECTION BUTTONS

The temperature setting is adjusted using the selection
buttons.

• Press COOLER (-) to lower the set temperature.

• Press WARMER (+) to raise the set temperature.

Setting the temperature

By default, the temperature set in your Refrigerator is:
37°F (3°C) for both drawers’ compartments. Both
drawers share the same temperature.
You can adjust the temperature to your liking using the
SELECTION BUTTONS or the PRESET BUTTONS.

To set a new temperature press the SELECTION
BUTTONS: COOLER (-) or WARMER (+).
The temperature will increase or decrease by one
degree every time the SELECTION BUTTON is
pressed.
The temperature can be displayed in degrees Celsius
(°C) or degrees Fahrenheit (°F). The factory setting is

degrees Fahrenheit (°F).

Switching the appliance on

The appliance begins to cool when plugged in.

WARNING:

Follow the instructions and recommendations in the

“Connecting the appliance” section in the
Installation Guide for a correct and safe use of your

Double Drawer Refrigerator.

• The interior drawer light(s) turn on when either drawer
is opened.

• The exterior TOUCH CONTROL lights and buttons

are non-functional when the upper-drawer is closed.

The unit is preset to the following factory
recommended temperature settings: 37°F (3°C)

Special functions

The following special functions can be selected or
displayed:

Sabbath Mode

The Sabbath Mode is designed for those users whose
religious observances requires the turning off of lights
or for travelers who will be absent from home.

When Sabbath mode is activated, the following
settings are switched off:

x The display panel will indicate the unit is in Sabbath

mode.

x All other interior and exterior lights deactivate and

cannot be engaged.

x All control buttons become inactive.
x All audible and visual alarms become inactive.

Activating:

1. Press and hold the QUICK CHILL and FRIDGE

buttons simultaneously for 3 seconds to engage the
Sabbath mode. The temperature settings used prior to
engaging the Sabbath mode are maintained.

2. The key-press sounds once, and the display panel
will change to continuously display the following
characters:

The display will not change, even if the drawer is
closed, as long as the unit remains in Sabbath mode.
NOTE: The Sabbath mode will remain active if the unit
is restarted after a power loss.

Deactivating:

1. Press and hold the QUICK CHILL and FRIDGE

buttons simultaneously for 3 seconds.

2. All buttons, displays, lights and alarms will again
become functional.

Off Mode

Off mode deactivates all functional elements of the
unit.

Activating:

1. Press and hold the QUICK CHILL and PANTRY

buttons simultaneously for 3 seconds to engage the
OFF mode.

2. The key-press sounds once and the display panel
will change to continuously display the following
characters:

Deactivating:

1. Press and hold the QUICK CHILL and PANTRY

buttons simultaneously for 3 seconds.

2. All functional elements of the unit will revert to where
they were set prior to engaging the OFF mode.

Fahrenheit / Celsius Display

1. Press and hold the QUICK CHILL and COOLER

buttons simultaneously for 3 seconds in order to switch
between degrees Fahrenheit (°F ) and degrees Celsius
(°C) for the temperature control and display.

9

2. The factory setting is degrees Fahrenheit. When
switching to degrees Celsius (°C), the display panel will
show the following characters for a few seconds, and
the key press will sound once:

Repeat the same process to show the temperature
back in degrees Fahrenheit.
When switching back to Fahrenheit, the following
characters will be displayed:

3. The display will then indicate the previously set
temperature, adjusted to either the Celsius or
Fahrenheit scale.

Refrigerator Drawers

WARNING:

To avoid risk of explosion, do not store explosive
substances in the appliance.

When purchasing food, please note:
The “purchase freshness” is important for the shelf-life
of your food. When buying food, always pay attention
to the degree of freshness. Spoiled food or food close
to the expiration date will decay faster even
refrigerated and may contaminate the drawer with
unpleasant odors.

Arranging food in the appliance

• Wrap or cover food before placing in the appliance.
This will retain the aroma, color and freshness of the
food. In addition, flavors will not be transferred
between foods and the plastic parts will not become
discolored.

• Allow warm food and drinks to cool down before

placing in the appliance.

• Do not block air outlet/inlet openings with food in the

refrigerator compartment, otherwise the air circulation
will be impaired. Food which is stored directly in front
of the air outlet openings may be frozen by the cold air
flowing out.

• Avoid contact of oil and fat with the plastic parts and
door seal.

Drawer partitions

The upper drawer has 2 long aluminum partitions
which are removable, and can be placed flat onto the

horizontal dimples that run on the front and back sides
of the drawer as shown in the following illustrations:

Remove one or both partitions from the vertical dimple guides.

Place one or both partitions flat onto the horizontal dimples for
an extra level of storage.

10

The partitions can be used to organize the contents of

Bottom tabs

Bracket bases

Front screws

your refrigerator, or provide a secondary surface to
store and display items above the main storage space.

Toe-Kick & Stainless applique

The stainless steel applique on the Toe-Kick can be
removed and leave only the black panel behind if
desired.
The Toe-Kick itself can be removed for service or
cleaning (see “Cleaning behind the Toe-Kick” in the
next section).

1. Remove the stainless steel applique and Toe-Kick
by unscrewing and removing the two front screws with
a Philips screwdriver.

2. Once the stainless steel applique is removed, you
can remove the Toe-Kick by simply pulling it out of the
left and right mounting brackets.

3. To reattach the Toe-Kick, slide over the left and right
mounting brackets, such that bottom tabs of the Toe­Kick rest on top of the bracket bases. This will allow
the Toe-Kick and mounting bracket screw holes to
align.

4. If the black Toe-Kick alone is desired, reinsert the
two front screws through the Toe-Kick screw holes and
into the mounting brackets. Gently tighten with a
Philips screwdriver. Take care not to over-tighten the

screws.

If the stainless steel appearance is desired, then place
the stainless steel applique over the Toe-Kick and align
the applique holes with the Toe-Kick holes before
reinserting and tightening the screws.

Cleaning the appliance

WARNING:

Never clean the appliance with a steam cleaner!

CAUTION:

• Do not use abrasive or acidic cleaning agents and
solvents.

• Do not use scouring or abrasive sponges. The

metallic surfaces could corrode.

• Never clean the aluminum partitions in the
dishwasher. The parts may be damaged.

Proceed as follows:

1. Before cleaning: switch the appliance off. For
instructions, see “Off Mode” section on the “Special
Functions” page.

2. Remove food and/or frozen food items and store in a

cool location.

3. Clean the appliance with a soft cloth, lukewarm
water and a little pH neutral detergent.

CAUTION:

When rinsing, water must not enter the interior drawer
light recesses located on the upper side of both the top
and bottom drawers. Water must also not spill out from
the bottom of the cabinet.

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4. Wipe the drawer seals with clear water only and
then wipe dry thoroughly.

5. After cleaning reconnect and switch the appliance
back on.

6. Put the frozen food back into the freezer drawer
(refrigerator/freezer models).

Cleaning behind the Toe-Kick

1. Before cleaning: switch the appliance off.

2. Remove the Toe-Kick. See “Toe-Kick & Stainless
applique” section on the previous page.

WARNING:

Do not remove the electrical box cover behind the
Toe-Kick. Risk of electric shock!

3. Use a vacuum cleaner with an extended attachment

to clean the accessible areas when they are dusty or
dirty.

4. Replace the Toe-Kick.

5. Switch the appliance on.

Odors

If you experience unpleasant odors:

1. Switch the appliance off.

2. Take all food out of the appliance.

3. Clean the interior. See chapter “Cleaning the

appliance”.

4. Clean all packages.

5. Seal strong smelling foods in order to avoid odors

from forming.

6. Switch the appliance on again.

7. Store food in the appliance.

8. Check whether the formation of odors is still

occurring after 24 hours.

Light (LED)

Your appliance features a maintenance-free LED light
located at the top of the interior cabinet and under the
mullion. This light must be repaired by authorized
technicians only.

Tips for saving energy

• Install the appliance in a dry, well ventilated room.

The appliance should not be installed in direct sunlight
or near a heat source (e.g. radiator, cooker).
If required, use an insulating plate.

• Do not block the ventilation openings in the
appliance.

• Allow warm food and drinks to cool down before

placing in the appliance.

• Open the appliance drawers as briefly as possible.

Operating noises

Normal noises

Droning: Motors are running (e.g. refrigeration units,

fan).

Bubbling, humming or gurgling noises: Refrigerant
is flowing through the tubing.

Clicking: Motor, switches or solenoid valves are
switching On/Off.

Preventing noises

Be sure the appliance is leveled

Please align the appliance with a spirit level. Use the
height-adjustable feet.

Containers or storage areas wobble or stick: Please
check the removable parts (aluminum partitions, ice­bucket, etc.) and re-insert them correctly as needed.

Bottles or containers are touching each other
Move the bottles or containers slightly away from each
other.

12

Troubleshooting

Symptom

Possible Cause

Potential Remedy

A

A

Ch

s

no

display reads “OFF”,

simultaneously press

ICK

CHI

to return to operating

mode.

The compressor is constantly
running or running too much.

A

Do
un

T
co

Re
open

located at the base of the unit

and in the refrigerator interiors.

A large amount of product, or warm
product was plac

The compressor will run more than
normal until the product cools. The
more that is added, the longer the motor
will run.

Excessively warm environment

Avoid placing the unit in direct sunlight,
or near a heat source. If the appliance is
in an unusually warm environment, the
compressor will run more.

Leveling legs are not extended.

Extend the leg height to improve air
circulation. This will reduce the amount
of time the compressor needs to run.

Door gasket is not sealing.

Ins
damaged, cold air can escape the
cabinet and cause the compressor to
run more than normal.

Control panel LED lights and display
do not illuminate.

Control buttons do not function

Drawer is closed.

The top drawer must
control panel to illuminate and be
functional.

Be sure to check these items first:

x Is there a power outage in the area?
x Is the household fuse blown or the circuit breaker

tripped?

x Is the appliance properly connected to the electrical

supply?

Many problems can be resolved without the need for a
service call. See the following list as a reference of
possible solutions of simple problems.

ppliance is not cooling.

ppliance has been switched off.

ppliance opened frequently.

he ventilation openings have been

vered.

ed into the appliance.

eck display to make sure the unit i

t switched off. If

LL + PANTRY

not open the appliance

necessarily.

move obstacles at the ventilation

ings

and hold QU

.

pect the condition of the gasket. If

be open for the

.