Thermador DWHD44EM, DWHD44EF User Manual
DISHWASHER USE AND CARE MANUAL
MODEL: DWHD94BF, DWHD94BS, DWHD94BP, DWHD94EP
MODELS: DWHD64C DWHD43C, DWHD44E, DWHD64E
GUIDE D’ENTRETIEN ET D’UTILISATION DU LAVE-VAISSELLE
MODÈLE: DWHD94BF, DWHD94BS, DWHD94BP, DWHD94EP
MODÈLES: DWHD64C DWHD43C, DWHD44E, DWHD64E
MANUAL DE USO Y CUIDADO PARA LAVADORA DE PLATOS
MODELOS: DWHD94BF, DWHD94BS, DWHD94BP, DWHD94EP
MODELOS: DWHD64C DWHD43C, DWHD44E, DWHD64E
9000220399 REV A 1/07
9000232768 Rev A 1/07
234
Congratulations and Thank You from Thermador!
IMPORTANT SAFETY INSTRUCTIONS ...................................4-5
Thank you for selecting a Thermador dishwasher. You have
joined the many consumers who demand quiet and superior
performance from their dishwashers.
This manual was written with your safety and convenience in
mind, and the information contained herein is very important.
We highly recommend that you read this manual before you
use your dishwasher for the first time.
To learn even more about your dishwasher and available
accessories, as well as many other top-quality Thermador
appliances, visit our website at www.thermador.com.
Please contact us if you have any questions or comments. You
can call us at 1-800-735-4328, or you can write us at:
Thermador
5551 McFadden Avenue
Huntington Beach, CA 92649
Enjoy!
Dishwasher Components .........................................................5
Dishwasher Features and Options ............................................6
Dishware Materials ..................................................................7
Preparing and Loading the Dishware ....................................7-9
Dishware Preparation ......................................................7
Loading the Dishwasher ..............................................7-10
Adding Detergent and Rinse Agent ........................................11
Operating the Dishwasher ................................................12-14
Cycles ............................................................................12
Options .....................................................................12-13
Starting the Dishwasher .................................................13
Care and Maintenance .....................................................14-16
Wash Cycle Information/Sanitized ..........................................17
Self Help ...............................................................................18
Statement of Warranties ........................................................19
Customer Service ..................................................................20
Important Safety Instructions - Save This Information
ATTENTION
Never use steam cleaning products to clean your dishwasher. The manufacturer will not be liable for possible damages or
consequences.
ATTENTION
Never use harsh chemicals to clean your dishwasher. Some chloride-containing cleaning products can damage your dishwasher and may present health hazards!
ATTENTION
It is highly recommended for the end use consumer to become familiar with the procedure to shut off the incoming water supply and the procedure to shut off the incoming power supply. See the Installation Instructions or speak with your
installer for more information.
WARNING
Misuse of the dishwasher can result in serious injury or death. Do not use the dishwasher in any way not covered in this
manual or for any purpose other than those explained on the following pages.
WARNING
Severe product damage and/or injury could result from the use of unqualied service technicians or non-original replacement parts. All repairs must be performed by a qualied service technician using only original equipment factory replace-
ment parts.
WARNING
Electrical shock or re could result if the electrical supply for the dishwasher covered in this manual is incorrectly installed
or if the dishwasher has been improperly grounded. Do not use the dishwasher covered in this manual if you are not certain
the electrical supply has been correctly installed or the dishwasher has been properly grounded.
Important Safety Instructions - Save This Information
• This appliance must be grounded to a metal, permanent wiring system, or an equipment grounding conductor must be run with the
circuit conductors and connected to the equipment grounding terminal or lead on the dishwasher. See the Installation Instructions
included with this dishwasher for more information on electrical requirements.
• Use this dishwasher only for its intended function, which is the washing of household dishware and kitchenware.
• This dishwasher is provided with Installation Instructions and this Use and Care Manual. Read and understand all instructions
before using the dishwasher.
• Use only detergents or rinsing agents recommended for use in a dishwasher, and keep them out of the reach of children.
• When loading items to be washed:
- Locate sharp items so that they are not likely to damage the door seal.
- Load knives and other sharp utensils with their HANDLES UP to reduce the risk of cut-type injuries.
• Do not wash plastic items unless they are marked “dishwasher safe” or the equivalent. For plastic items not so marked, check the
manufacturer’s recommendations.
• Do not operate your dishwasher unless all enclosure panels are in place.
• Do not tamper with or override controls and interlocks.
• Do not abuse, sit on, or stand on the door or dish racks of the dishwasher.
• To reduce the risk of injury, do not allow children to play in or on the dishwasher.
• When children become old enough to operate the appliance, it is the legal responsibility of the parents or legal guardians to ensure
that they are instructed in safe practices by qualified persons.
• Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for two weeks or more.
Hydrogen gas is explosive. Before using a dishwasher that is connected to a hot water system that has been unused for two weeks or
longer, turn on all hot water faucets and let the water ow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is explosive, do not smoke or use an open ame during this time.
• Remove the door to the washing compartment when removing an old dishwasher from service or discarding.
• To avoid oor damage and possible mold growth, do not allow wet areas to remain around or under the dishwasher.
• Protect your dishwasher from the elements. Protect against freezing to avoid possible damage to the fill valve. Damage caused by
freezing is not covered by the warranty.
Dishwasher Components
Door Gasket
Top Rack
Top Rack
Spray Arm
Bottom Rack
Spray Arm
Bottom Rack
Rinse Agent
Dispenser
Vent
Extra Tall
Item Sprinkler
Filter System
(in dishwasher
oor)
Models DWHD64C
and DWHD64E
Silverware Basket
Detergent
Dispenser
Model/Serial Number Label
5
Dishwasher Features and Options
Noise Reduction System: A two-pump motor system,
the Suspension Motor™, and triple insulation make this
dishwasher one of the quietest in North America.
Stainless Steel Tall Tub: A rust-free, hygienic interior surface with a lifetime warranty. See warranty statement for
details.
Nylon Coated Racks: Eliminate cuts and nicks, and feature a
five-year warranty.
In Line Flow Through Water Heater™: Heats water to a
temperature of up to 161°F.
Model Number
Control Panel
Design
Audible Cycle
Completion Signal
Clean Light
Countdown Display
DWHD64C
Hidden
Top
Control
yes
no
yes
DWHD64E
Hidden
Top
Control
yes
no
yes
DWHD43C
Hidden
Top
Control
yes
yes
no
DWHD44E
Hidden
Top
Control
yes
yes
no
Condensation Drying: A high temperature final rinse, a low
temperature stainless steel tub, and the sheeting action of a
rinse agent result in drying that is hygienic, energy efficient,
and economical.
Filter System: Ensures distribution of clean water and
protect the main pump and the drain pump from foreign
material.
Water Shut-Off: A safety feature that stops the ow of
incoming water, if water is detected in the base of the dishwasher.
Fully Integrated Unit (Models DWHD64CF, DWHD64EF
DWHD44EF and DWHD43CF): A unit that fully integrates
with your kitchen cabinetry, allowing for a custom front
door.
Tall Items Sprinkler: Allows you to remove the upper rack
and wash extra tall items.
Rell Rinse Agent
Indicator Light
Sanitized Indicator
Light
Delay Start
Filter System
Alternating Spray
Arms
Power Beam Status
Indicator Light
Hygiene Dry Automatic
Rinse Aid Compensator
PowerBoost Cycle
Time Optimizer
Additonal Drying Heat
Height Adjustable
Upper Rack
Shown on
Display as
Shown on
Display as
yes
4 parts
yes
yes
yes
yes
yes
Automatic
Shown on
Display as
Shown on
Display as
yes
4 parts
yes
yes
yes
yes
yes
Automatic
yes
yes
no
3 parts
no
no
no
no
no
Manual
yes
yes
no
3 parts
no
no
no
no
no
Manual
Upper Rack Flip Tines
Upper Rack Cup Shelves
Knife Rack
Lower Rack Flip Tines
Rack Attachment
Silverware Basket
yes
yes
yes
yes
yes
Premium
Flexible
yes
yes
yes
yes
yes
Premium
Flexible
yes
no
no
no
no
Standard
yes
no
no
no
no
Standard
6
Dishware Materials
NOTE: Before using your dishwasher for the first time, check the information in this section. Some
items are not dishwasher safe and should be hand-washed; others require special loading. Contact
the item’s manufacturer if you are unsure about the item’s dishwasher suitability.
Recommended
Aluminum: Colored anodized aluminum may fade over time. Minerals in your water may cause
the aluminum to darken or spot. This can usually be removed by using a soapy steel wool pad.
China, Crystal, Stoneware: Some hand-painted pieces may discolor, fade, or spot. Hand-wash
these pieces. Position fragile glassware so that it will not topple over or contact other pieces
during the wash cycle.
Glass: Milk glass may yellow.
Non-Stick Coatings: Apply a light coating of vegetable oil to non-stick surfaces after drying.
Plastics: Make sure the piece is dishwasher safe.
Stainless Steel, Sterling Silver, and Silver Plate: Place these pieces so that they do not contact
dissimilar metals.
Not Recommended
Acrylic: Crazing (small cracks throughout the acrylic) may occur.
Adhesive-Joined Pieces: Adhesives that join materials such as plastic, wood, bone, steel copper,
tin, etc. may loosen.
Bone-Handled Utensils: Handles may separate.
Iron: Iron will rust. Hand-wash and dry immediately.
Non-Dishware Items: Your dishwasher is intended for use in cleaning ONLY standard household
dishware and kitchenware.
Pewter, Brass, Bronze: Pewter will tarnish. Hand-wash and dry immediately.
Tin: Tin will rust. Hand-wash and dry immediately.
Wood: Wooden bowls, wooden utensils, and wood-handled utensils can crack, warp, and lose
their finish.
Figure 1
10 place setting top rack
Figure 2
12 place setting top rack
Preparing and Loading the Dishware
Dishware Preparation
Do not pre-wash items having loosely-attached soiling. Remove large food particles, bones, seeds,
toothpicks, and excessive grease. Items having burned-on, baked-on or starchy soils may require
pre-treatment.
Loading the Dishwasher
Check the Materials section of this manual if you are unsure about an item’s dishwasher suitability.
Load only dishwasher-safe items into the dishwasher. Load dishes in the dishwasher racks so that
the insides of bowls, pots, and pans are facing the spray arms. Avoid nesting and contact points
between dishes. Separate items of dissimilar metals.
Loading the Top Rack
Figures 1 and 2 show typical 10 and 12 place load patterns for the top rack.
NOTE: Make sure items do not protrude through the bottom of the racks and block the spray arms.
ATTENTION
To avoid dishwasher damage, do not load the dishwasher with objects such as paper products, plastic bags, packing materials, or anything other than normal dishware and kitchenware. Do not load the dishwasher with anything other than dishwasher-safe dishware and
kitchenware.
7
Figure 3
10 place setting bottom rack
Loading the Bottom Rack
Place large items in the bottom rack. Load pots, pans and bowls upside-down. Figures 3
and 4 show typical mixed loads for the bottom rack.
Loading Extra Tall Items
If an item is too tall to be placed into the bottom rack even with the top rack in the raised
position, remove the empty top rack by pulling it out of the dishwasher until it stops
rolling. Pull the front of the rack upward and outward until the rollers are completely free
of the roller guides. Set the top rack aside. Push the roller guides back into the dishwasher.
Insert the Extra Tall Item Sprinkler into the top rack spray outlet and turn the sprinkler
clockwise to lock it into position as shown in Figure 5. Place your extra tall item(s) in the
bottom rack as shown in Figure 6.
NOTE: Keep the vent on the tub’s right side clear by placing tall items such as plastic
cutting boards and tall baking sheets on the bottom rack’s left side, center, or back.
Figure 4
12 place setting bottom rack
Figure 5
ATTENTION
To avoid dishwasher damage, do not reinstall the top rack without removing the extra
tall item sprinkler. Do not reinstall the top rack with the sprinkler installed.
To remove the sprinkler and return the dishwasher to its normal condition:
1. Turn the sprinkler counterclockwise and remove it.
2. Retrieve the top rack.
3. Tilt the top rack upwards and position the top rack rollers onto the roller guides.
4. Continue pushing the top rack until the rollers are on the guide.
Rack Accessories
Flip Tines
Flip Tines fold down to make loading the racks easier in some instances. Grasp the tines
and release from notch to reposition as shown in Figure 7.
Automatic Top Rack Height Adjustment (Models DWHD64C, DWHD64E)
The top rack can be lowered to accommodate large items in the top rack, and raised to
make room for large items in the bottom rack.
To raise the top rack:
1. Pull the top rack out of the dishwasher until it stops rolling.
2. Grasp the top of the rack above the Automatic Height-Adjustable Top Rack handles
and pull it upward as shown in Figure 8 A until the Automatic Height-Adjustable Top
Rack handles lock the rack into position (you do not need to press the Automatic
Height-Adjustable Top Rack handles in order raise the rack).
NOTE: Before you push the top rack back into the dishwasher, ensure that the rack height
Figure 6
Do not block vent.
is the same on both sides. Otherwise, the dishwasher door will not shut and the top rack
spray arm will not connect to the water circuit.
To lower the top rack:
1. Pull the top rack out of the dishwasher until it stops rolling.
2. Press the Automatic Height- Adjustable Top Rack handles inward as shown in
Figure 8 B and let the rack drop.
Manual Top Rack Height Adjustment (Models DWHD43E DWHD44E)
Remove the empty upper rack by pulling it out of the dishwasher to the point that it can
be lifted upward, as shown in Figure 9 A. Pull the rack outward and up until the rollers are
completely free of the roller guides. Re-insert the rack with the other set of rollers on the
roller guides, as shown in Figure 9 B.
8
Cup Shelves (Models DWHD64C, DWHD64E)
In addition to cups, the shelves can also hold large utensils. Grasp the cup shelves and
fold them down as shown in Figure 10. Place cups upside-down on the cup shelves.
Knife Rack (Models DWHD64C, DWHD64E)
The knife rack is an extra shelf for knives and other large utensils. It is assembled onto an
edge of the upper rack. Place knives with sharp sides down as shown in Figure 11,
Glass Rack Attachment (Models DWHD64C, DWHD64E)
The rack attachment has two additional cup shelves upon which to place cups and large
kitchen utensils. The rack attachment is assembled on the rear edge of the lower rack.
Before placing the glass rack in the bottom rack, first fold down the two rear rows
of ip tines.
To assemble:
Slide the Rack Attachment in as shown in Figure 12, keeping the longest tines on the
inside of the top basket wire and on the outside of the lower basket wire. The short tines
will snap into place.
Rack Attachment Use
To use the rack attachment, fold down the cup shelves and place items to be washed.
Figure 7
Figure 8
Figure 9
Figure 10
A
A
B
Figure 12
B
Figure 11
9
Figure 14
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4
4
4
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1
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2
2
2
2
2
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4
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511
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1
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1
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44
4
33
33
3
33 36
3
33
4
4444
4
44
3
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Flexible Basket
Standard Basket
Loading the Silverware Basket
NOTE: The silverware basket tops can be folded up to accommodate large or oddly-shaped
items.
With the silverware basket tops down, load the silverware basket following the pattern
suggested in Figure 14. Place knives with their handles up, and forks and spoons with their
handles down.
If large or oddly-shaped items are to be loaded into the silverware basket with the tops up,
load the items so that they do not nest together. Load knives and sharp utensils with their
handles up.
CAUTION
The sharp points and edges of knives and other sharp utensils can cause serious injuries. Load knives and other sharp utensils with sharp points and edges down. Do not
allow children to handle or play near knives and sharp utensils.
The Flexible Silverware Basket (Models DWHD64C, DWHD64E)
This basket is designed for maximum versatility. The basket splits along its length, resulting
in two halves that may be placed in a variety of positions in the lower rack, greatly increasing
the lower rack’s loading versatility.
To split the Flexible Silverware Basket:
1. Grasp the basket as shown in Figure 15A, and slide the two halves in opposite
directions, as shown in Figure 15A.
2. Pull the two halves apart, as shown in Figure 15B.
Some suggestions for placing the two halves in the lower rack are shown in Figure 16.
The Standard Silverware Basket (Models DWHD43C, DWHD44E)
This basket fits in the front-middle of the lower rack.
12 place setting
10
Figure 15
A
B
Figure 16
Adding Detergent and Rinse Agent
3 T BS M AX
2 T BS ( 25 ML )
1 T BS ( 15 ML )
2
1
1
2
Detergent
Use only detergent specifically designed for dishwashers. For best results, use fresh
powdered dishwashing detergent.
ATTENTION
To avoid dishwasher damage, do not use hand dishwashing products.
This dishwasher uses less water so you need to use less detergent. With soft water, 1
tablespoon (15ml) of detergent will clean most loads. The detergent dispenser cup has
lines that measure detergent to 1 tablespoon (15ml) and 1.75 tablespoons (25ml). 3
tablespoons (45ml) of detergent will completely fill the detergent dispenser cup.
ATTENTION
To avoid dishware damage, do not use too much detergent if your water supply is
soft. Using too much detergent in soft water may cause etching in glassware.
NOTE: If you do not know the hardness of your water supply, use 15ml of detergent.
Increase the amount of detergent, if necessary, to the least amount required to get your
dishware and kitchenware clean. Use the measuring lines in the detergent dispenser cup
as a guide to measure the amount of detergent recommended in Table 1.
Table 1 - Recommended Detergent Amount
Water Type
Wash
Cycle
Heavy
Wash
ml
Tbsp
Hard Medium SoftUnit
45
45
25-45
3 3 1.75 to 3
Add Detergent
To close
To open the cover
Figure 17
• Use fresh powdered detergent
for best results
• 1 tablespoon will clean most
loads
• 3 tablespoons Max, do not
overfill
• When using detergent tabs, lay
them at to avoid contact with
the cover
Figure 18
Slide cover fully left
Push rear of cover down
firmly until you hear the
CLICK
Figure 19
• Push the blue button in
(NOT DOWN)
Sens-a-
Wash*
Normal
Wash
Light
Wash*
Quick
Wash
Rinse
Only
ml
Tbsp
ml
Tbsp
ml
Tbsp
ml
Tbsp
25-45
1.75 to 3
25-45
1.75 to 3
25 15-25 15
1.75 1 to 1.75 1
25 15-25 15
1.75 1 to 1.75 1
None
25 15-25
1.75
1 to 1.75
25 15-25
1.75
1 to 1.75
None None
*(Models DWHD64C, DWHD64E)
Filling the Detergent Dispenser
Fill the dispenser cup as recommend in Table 1. (See Figure 17 for additional information.)
To close, slide the detergent dispenser cover in the direction shown in Figure 18 and press it
down firmly so the cover snaps shut.
To open the detergent dispenser cover, press the blue release tab in the direction shown in
Figure 19. Pressing down on the release tab will not open the cover.
Rinse Agents
To achieve proper drying, always use a liquid rinse agent, even if your detergent contains a
rinse agent or drying additive.
Rinse Agent Dispenser
Open the rinse agent dispenser by lifting the tab with your thumb as shown in Figure 20.
NOTE: The dishwasher indicates low rinse agent with the “Refill Rinse Agent” message at
the control panel.
Add liquid rinse agent to the dispenser as shown in Figure 21 until the rinse agent reservoir
is full. Wipe up any excess rinse agent that puddles when the dispenser reservoir is full.
Figure 20
Always use Rinse Agent
even if your detergent contains Rinse Agent
Rinse Agent
Level
Lift tab to open
Figure 21
•
•Turn arrow to adjust
Turn
Arrow
To
Decrease
Streaks on
glasses
•
Add Rinse Agent when
the control panel
message indicates
“Refill Rinse Agent”
To add Rinse Agent
pour on the arrow
the amount of rinse
agent dispensed
To
Decrease
Spots on
glasses
11
Operating the Dishwasher
Selecting the Proper Wash Cycle
Always make sure your dishware is dishwasher safe. Refer to the Dishware Materials section
of this manual for guidance.
ATTENTION
To avoid damage to delicate or heirloom items, do not wash them in your dishwasher.
Wash Cycles
Wash cycles accessible from this menu include:
Heavy Wash
Cleans items having baked-on or hard dried-on food soils. These items may require soaking
or hand scouring.
Sens-a-Wash (Models DWHD64C, DWHD64E)
Takes the guesswork out of cycle selection. The sensors in the dishwasher automatically
adjust the cycle length, temperature and water changes based on the soil load.
Normal Wash
Cleans large loads with loosely attached food soils.
Light Wash (Models DWHD64C, DWHD64E)
Cleans delicate or heirloom dishware and silverware, or other special items. Hand washing
may be the best for such items.
Quick Wash
Cleans lightly soiled dishes and reduces overall wash time. Use this cycle to clean glasses
and desert dishes that may need to be re-used at the same event.
Rinse Only
Allows you to rinse the food soil off of a partial load and hold them in the dishwasher until
there is a full load.
More information on dishwasher cycles is located in the Wash Cycle Information section of
this manual.
Wash Cycle Options
PowerBoost Cycle Time Optimizer (Models DWHD64C, DWHD64E)
Reduces the time to complete a wash cycle by preheating. To activate, select the PowerBoost button in addition to the desired cycle.
Additional Drying Heat (Models DWHD64C, DWHD64E)
With this option you can raise the temperature of the rinse water and increase the drying
time which will result in improved drying.
To activate:
· Press and hold the left “Cancel Drain” button, then press and hold the On/Off button.
· When the LED display shows a “00” or a “01” release both buttons.
· To enable the Additional Drying Heat, press the left “Cancel Drain” button until the
LED display shows a “01”.
· To disable the Additional Drying Heat, press the left “Cancel Drain” button until the
LED display shows a “00”.
· Press the On/Off button to save the setting.
Delay Start (Models DWHD64C, DWHD64E)
This option allows you to delay the start time of your dishwasher.
To activate:
· Turn the dishwasher on.
12
· Select the desired wash cycle.
· Press and hold the Delay Start button. Release when the desired delay time is shown
in the display window.
The Cycle Completion Signal
Cancel Drain
This Cycle Completion Signal is a tone that sounds to alert you when your dishwasher
finishes washing and drying your dishes. You can either disable the tone or set the volume.
To activate:
• Press and hold the right “Cancel Drain” button then press and hold the On/Off button.
• When the light on the “Cancel Drain” button you are pressing illuminates and the tone
begins to sound, release both buttons.
• Press the right-most “Cancel Drain” button until the tone is either at the desired volume or is silent.
• Press the On/Off Button. The Cycle Completion Signal is now set.
Hygiene Dry Low Rinse Agent Compensator (Models DWHD64C, DWHD64E)
This feature senses when the unit is low on rinse agent and automatically increases the
drying time. For best performance, always use a liquid rinse agent even if your detergent
contains a drying additive.
Starting the Dishwasher
To start the dishwasher, follow the instructions in Table 2.
PowerBeam Status Indicator (Models DWHD64C, DWHD64E)
Red LED illuminates the oor to indicate the unit is running. When the cycle is complete the
light will go out.
1. Open the door.
4. Close the door to
start.
Table 2
2. Turn on. 3. Select a cycle.
Interrupting a Cycle
NOTE: Should you need to interrupt a cycle (to add or remove an item, to add detergent,
etc.), it is best to do so within the first 30 minutes of the cycle.
WARNING
You could be seriously scalded if you allow hot water to splash out of the dishwasher.
OPEN THE DOOR CAREFULLY during any wash or rinse cycle. Do not fully open the
door until water noises have stopped.
Hidden Top Controls
Open the dishwasher door just far enough to expose the control panel.1.
Press the ON/Off button to turn the unit off.2.
Wait at least ten seconds or until the water noises stop before opening the 3.
dishwasher door.
To resume the cycle, press the On/Off button and close the dishwasher door.4.
Canceling or Changing a Cycle
To cancel or change a cycle, press and hold for three seconds the two butons labeled
“Cancel Drain” as shown in Table 3.
Wait approximately one minute, then press the On/Off button. You may now begin a new
cycle.
Dishware Drying
At the end of the cycle the dishwasher will stop and a period of condensation drying will
follow. After drying, the cycle is complete and:
• the “Clean” light will illuminate (Models DWHD64C, DWHD64E).
• the completion signal will sound.
• the “Sanitized” light may appear. See section on Sanitization for more information.
• the PowerBeam light will go out (Models DWHD64C, DWHD64E).
• the countdown display will show “0” (DWHD64C only).
NOTE: To accelerate and enhance drying, open the dishwasher door, pull the top rack a
Table 3
13
few inches out of the dishwasher, and prop the dishwasher door against the top rack.
“Sanitized” Light
When the “Sanitized” light appears on the control panel, it means that the dishware and
kitchenware that were just washed have been sanitized according to the requirements of
the National Sanitation Foundation (NSF). For more information on NSF certification, go to
the Wash Cycle Information section of this manual.
NOTE: If your household water supply is too hot, your dishwasher’s heating time may be
reduced and the “Sanitized” light may not illuminate. Your Dishwasher Installation Manual
has information on the recommended temperature for your household hot water supply.
Unloading the Dishwasher
Unload the bottom rack first.
Unload the silverware basket(s). They are easily removed for unloading.
Unload the top rack.
If the Extra Tall Item Sprinkler was installed, return the dishwasher to its normal condition
(see the Loading Extra Tall Items instructions in the “Loading the Dishwasher” section of
this manual).
Care and Maintenance
Maintenance Tasks
Certain areas of your dishwasher require occasional maintenance. The maintenance tasks
are easy to do and will ensure continued superior performance from your dishwasher.
These tasks are:
• Winterizing Your Dishwasher
• Wiping up Spills and Splash-out
• Clean the Stainless Steel Inner Door and Tub
• Check/Clean the Spray Arm Nozzles
• Check/Clean the Filter System
• Clean the Exterior Door Panel
• Clean the Door Gasket
Winterizing Your Dishwasher
If your dishwasher will be unused for an extended period of time in a location that
experiences freezing temperatures (e.g., in a holiday home or through a vacation period),
have your dishwasher winterized by an authorized service center.
ATTENTION
To avoid dishwasher damage, do not allow water to remain in your dishwasher systems through extended periods of freezing temperatures. Freezing temperatures can
damage your dishwasher.
Wiping Up Spills and Splash-out
Water may occasionally splash out of your dishwasher, especially if you interrupt a cycle or
open the dishwasher door during a cycle. To avoid oor damage and possible mold growth,
do not allow wet areas to remain around or under the dishwasher.
Check/Clean the Stainless Steel Inner Door and Tub
Clean the outer edges of the inside door panel regularly to remove debris that might collect
there from normal loading.
If spots begin to appear on the stainless steel tub or inner door, make sure the rinse agent
reservoir is full.
14
Check/Clean the Spray Arm Nozzles
Figure 22
Occasionally check the spray arms to ensure that the spray arm nozzles (holes) are
unobstructed. You must remove the spray arms to check them for obstruction.
To remove the top spray arm:
1. Remove the empty top rack from the dishwasher.
2. Turn the rack upside-down. The top spray arm is held in position by a locking nut as
shown in Figure 22A. Turn the locking nut counter-clockwise 1/8 turn and remove it,
as shown in Figure 22B to release the spray arm.
3. Remove the spray arm as shown in Figure 23.
4. Look for obstruction in the spray nozzles.
5. If the spray nozzles need cleaning, ush them under running water.
To reinstall the top spray arm:
1. Return the top spray arm to its installed position.
2. Return the locking nut to its installed position and turn it 1/8 turn clockwise.
3. Return the top rack to the top rack roller guides.
To remove the bottom spray arm:
1. Remove the empty bottom rack from the dishwasher tub.
2. Grasp and lift the bottom spray arm as shown in Figure 24.
3. Look for obstruction in the spray nozzles.
A
B
4. If the spray nozzles need cleaning, ush them under running water.
To reinstall the bottom spray arm:
1. Return the bottom spray arm to its installed position and press it so that it snaps into
place.
2. Return the bottom rack to its installed position.
Check/Clean the Filter System
This dishwasher has a filter system that consists of a Large Object Trap/Cylinder Filter
assembly and a Fine Filter. Select models have an additional Micro Filter. The filter system is
located on the inside of your dishwasher under the lower rack and is easily accessible.
During normal use, the filter system is self-cleaning. You should occasionally inspect it for
foreign objects and clean it when necessary.
CAUTION
To avoid injury, do not reach into the large object trap with your ngers. The large
object trap could contain sharp objects.
This dishwasher has a filter system that consists of a Large Object Trap/Cylinder Filter
assembly and a Fine Filter. The filter system is located on the inside of your dishwasher
under the lower rack and is easily accessible.
During normal use, the filter system is self-cleaning. You should occasionally inspect it for
foreign objects and clean it when necessary.
Figure 23
Figure 24
To Remove the Large Object Trap/Cylinder Filter Assembly:
1. Remove the bottom rack.
2. Grasp the assembly as shown in Figure 25 and turn it counter-
clockwise 1/4 turn.
15
Figure 25
3. Lift out the assembly as shown in Figure 26.
4. Carefully examine the assembly. If you find debris in the Large Object Trap, turn it
upside-down and gently tap it on a surface such as a countertop to dislodge and
remove the debris. Flush the Cylinder Filter clean by holding it under running water.
To Remove the Fine Filter:
1. Lift the Fine Filter from the dishwasher oor as shown in Figure
27 and ush it clean by holding it under running water.
2. Remove the Micro Filter (Models DWHD64C, DWHD64E) as shown in Figure 28 and
ush it clean by holdin git under running water.
To open - turn counterclockwise.
Figure 26
Large Object Trap/Cylinder Filter
Figure 27
Fine
Filter
To reinstall the lter system:
1. Return the Fine Filter to its installed position.
2. Place the Large Object Trap/Cylinder Filter Assembly into its installed position in the
dishwasher oor.
3. Turn the ring handle clockwise 1/4 turn until it is locked. The arrow
on the ring handle and the arrow on the Fine Filter should point to each other, as
shown by the circle in Figure 29.
4. Gently pull the ring handle to ensure that the assembly is locked into place.
ATTENTION
To avoid possible dishwasher damage, do not use harsh chemicals, abrasive cleaners,
scouring pads (metal or plastic), or abrasive cloths/paper towels to clean your dishwasher’s exterior door panel. Your dishwasher’s exterior door panel can be damaged
by doing so.
Clean the Exterior Door Panel
Colored Doors
Use only a soft cloth that is lightly dampened with soapy water.
Stainless Steel Doors
Use a soft cloth with a non-abrasive cleaner (preferably a liquid spray) made for cleaning
stainless steel. For the best results, apply the stainless steel cleaner to the cloth, then wipe
the surface.
Clean the Door Gasket and Door Seal
Regularly clean the door gasket with a damp cloth to remove food particles and other
debris. Also clean the door seal, located inside the dishwasher at the bottom of the door.
Figure 28
Micro
Filter
(Models DWHD64C, DWHD64E)
16
Figure 29
To close - turn clockwise.
Wash Cycle Information
NOTE: To save energy, this dishwasher has a “Smart Control” that automatically adjust the cycle based on soil loads and
incoming water temperature. The “Smart Control” makes decisions that can cause the cycle time and water usage to adjust
intermittently. The cycle times listed in the Use and Care manual are based on normal soil loads and 120°F incoming water and
will vary based on your actual conditions.
NOTE: If the unit is out of rinse agent the Hygiene Dry featue will automatically extend the cycle time by approximately 10
minutes (Models DWHD64C, DWHD64E).
NOTE: If Additional Drying Heat is selected the cycle will be extended by approximately 20 minutes. (Models DWHD64C,
DWHD64E).
(DWHD64C, DWHD64E)
(DWHD64C,
DWHD64E)
(DWHD64C,
DWHD64E)
THE NSF SYMBOL
A dishwasher or a dishwasher cycle that has the NSF symbol has been certified by the NSF International to meet very strict
requirements of wash time and water temperature to ensure dishware and kitchenware sanitization. These requirements are
explained in the document NSF/ANSI 184, Residential Dishwashers. More information on NSF Certification is available at the
NSF website, http://www.nsfconsumer.org/home/appliances.asp.
Your dishwasher is NSF certified. The dishwasher cycles that are NSF certified are shown in the chart above. When these cycles
are complete, the “Sanitized” indicator on your dishwasher control panel will illuminate.
NOTE: If your household water supply is too hot, your dishwasher’s heating time may be reduced and the “Sanitized” light or
symbol may not illuminate. Your Dishwasher Installation Manual has information on the recommended temperature for your
household hot water supply.
17
Self Help
Dishwashers may occasionally exhibit problems that are unrelated to a malfunction of the dishwasher itself. The following information
may help you with a dishwasher problem without your having to call a repair person.
Dishes do not dry
The rinse agent dispenser may be empty. Check the rinse-aid dispenser and refill it if necessary. Dishware drying can be accelerated and
enhanced by opening the dishwasher door slightly and propping it open with the top rack.
Indicator light(s) do not come on
A fuse may have blown or a circuit breaker tripped. Check the fuse or circuit breaker at your fuse box/breaker box and replace the fuse or
reset the breaker if necessary.
Dishwasher does not start
The dishwasher door may not be properly shut. Make certain the dishwasher door is shut and latched.
Dishwasher runs a long time
If the dishwasher completes the cycle, but the run time seems exceptionally long, it may be due to cold incoming water. Before starting
the dishwasher, open the hot water faucet at the sink nearest the dishwasher. Run the water until it runs hot, then turn off the water and
start the dishwasher.
Machine cycle does not advance to rinse
NOTE: The Installation Manual that came with your dishwasher will help you with the following instructions. The water supply line may
be shut off. Check the water supply valve and open it if it’s shut.
White spots left on dishes
More rinse agent is needed. Go to the Adding Detergent and Rinse Agent section of this manual for instructions on increasing the
amount of rinse agent dispensed.
Water not pumped from dishwasher
Make certain the drain hose isn’t kinked, clogged, or improperly installed. Make certain a portion of the drain hose is at least 20 inches
above the dishwasher’s enclosure oor (see the Installation Manual). Filters may be clogged. Make certain the filter system isn’t clogged
(see the Care and Maintenance section of this manual). The kitchen sink drain may be clogged; you may need a plumber rather than a
serviceman for the dishwasher. If an air gap is installed at sink, it may be clogged.
Detergent dispenser cover will not shut
You may not be correctly shutting the detergent dispenser cover, or a cycle was not finished and should be cancelled. Go to the Adding
Detergent and Rinse Agent section of this manual for instructions on shutting the detergent dispenser cover. Go to the Operating the
Dishwasher section of this manual for instructions on canceling a cycle.
Streaks on glassware
Too much rinse agent is being dispensed. Go to the Adding Detergent and Rinse Agent section of this manual for instructions on
decreasing the amount of rinse agent dispensed.
Rattling noises
Utensils may not be properly arranged.
Suds in dishwasher
You may have used the wrong type of dishwashing detergent. Use only automatic dishwasher detergents.
Unsatisfactory washing results
• Incorrect amount of detergent.
• Utensils incorrectly arranged or rack overloaded.
• Spray arm rotation blocked by utensils.
• Spray arm nozzles need cleaning.
• Filters not properly fitted into position.
• Unsuitable cycle selected.
18
Statement of Limited Product Warranty
Thermador Dishwashers
What this Warranty Covers & Who it Applies to: The limited warranty
provided BSH Home Appliances (“Thermador”) in this Statement of
Limited Product Warranty applies only to Thermador dishwashers
(“Product”) sold to you, the first using purchaser, provided that
the Product was purchased: (1) for your normal, household (noncommercial) use, and has in fact at all times only been used for normal
household purposes; (2) new at retail (not a display, “as is”, or previously
returned model), and not for resale, or commercial use; and (3) within
the United States or Canada, and has at all times remained within the
country of original purchase. The warranties stated herein apply only to
the first purchaser of the Product and are not transferable.
• Please make sure to return your registration card; while not
necessary to effectuate warranty coverage, it is the best way for
Thermador to notify you in the unlikely event of a safety notice
or product recall.
How Long the Warranty Lasts: Thermador warrants that the Product
is free from defects in materials and workmanship for a period of three
hundred sixty five (365) days (i.e., 1 year) from the date of purchase.
The foregoing timeline begins to run upon the date of purchase, and
shall not be stalled, tolled, extended, or suspended, for any reason
whatsoever. Labor and shipping costs are included in this basic
coverage.
Extended Limited Warranty: Thermador also provides these additional
limited warranties:
• 2 Year Limited Warranty: Thermador will repair or replace
any component that proves to be defective in materials or
workmanship (excludes labor charges).
• 5 Year Limited Warranty on Electronics: Thermador will repair
or replace any Thermador microprocessor or printed circuit board
if it proves to be defective in materials or workmanship (excludes
labor charges).
• 5 Year Limited Warranty on Dish Racks: Thermador
will replace the upper or lower dish rack (excluding rack
components), if the rack proves defective in materials or
workmanship (excludes labor charges).
• Lifetime Warranty against Stainless Steel Rust Through:
Thermador will replace your dishwasher with the same model
or a current model that is substantially equivalent or better in
functionality, if the inner liner should rust through (excludes
labor charges). Thermador will replace the stainless steel door if
the door should rust through (excludes labor charges).
The foregoing timeline begins to run upon the date of purchase, and
shall not be stalled, tolled, extended, or suspended, for any reason
whatsoever.
Repair/Replace as Your Exclusive Remedy: During this warranty
period, Thermador or one of its authorized service providers will repair
your Product without charge to you (subject to certain limitations
stated herein) if your Product proves to have been manufactured with
a defect in materials or workmanship. If reasonable attempts to repair
the Product have been made without success, then Thermador will
replace your Product (upgraded models may be available to you, in
Thermador’s sole discretion, for an additional charge). All removed
parts and components shall become the property of Thermador at its
sole option. All replaced and/or repaired parts shall assume the identity
of the original part for purposes of this warranty and this warranty
shall not be extended with respect to such parts. Thermador’s sole
liability and responsibility hereunder is to repair manufacturer-defective
Product only, using a Thermador-authorized service provider during
normal business hours. For safety and property damage concerns,
Thermador highly recommends that you do not attempt to repair the
Product yourself, or use an unauthorized servicer; Thermador will
have no responsibility or liability for repairs or work performed by a
non-authorized servicer. If you choose to have someone other than an
authorized service provider work on your Product, THIS WARRANTY WILL
AUTOMATICALLY BECOME NULL AND VOID. Authorized service providers
are those persons or companies that have been specially trained on
Thermador products, and who possess, in Thermador’s opinion, a
superior reputation for customer service and technical ability (note that
they are independent entities and are not agents, partners, affiliates
or representatives of Thermador). Notwithstanding the foregoing,
Thermador will not incur any liability, or have responsibility, for the
Product if it is located in a remote area (more than 100 miles from an
authorized service provider) or is reasonably
inaccessible, hazardous, threatening, or treacherous locale,
surroundings, or environment; in any such event, if you request,
Thermador would still pay for labor and parts and ship the parts to the
nearest authorized service provider, but you would still be fully liable
and responsible for any travel time or other special charges by the
service company, assuming they agree to make the service call.
Out of Warranty Product: Thermador is under no obligation, at law or
otherwise, to provide you with any concessions, including repairs,
pro-rates, or Product replacement, once this warranty has expired.
Warranty Exclusions: The warranty coverage described herein
excludes all defects or damage that are not the direct fault of
Thermador, including without limitation, one or more of the following:
(1) use of the Product in anything other than its normal, customary and
intended manner (including without limitation, any form of commercial
use, use or storage of an indoor product outdoors, use of the Product
in conjunction with air or water-going vessels); (2) any party’s willful
misconduct, negligence, misuse, abuse, accidents, neglect, improper
operation, failure to maintain, improper or negligent installation,
tampering, failure to follow operating instructions, mishandling,
unauthorized service (including self-performed “fixing” or exploration
of the appliance’s internal workings); (3) adjustment, alteration or
modification of any kind; (4) a failure to comply with any applicable
state, local, city, or county electrical, plumbing and/or building codes,
regulations, or laws, including failure to install the product in strict
conformity with local fire and building codes and regulations; (5)
ordinary wear and tear, spills of food, liquid, grease accumulations, or
other substances that accumulate on, in, or around the Product; and
(6) any external, elemental and/or environmental forces and factors,
including without limitation, rain, wind, sand, oods, fires, mud slides,
freezing temperatures, excessive moisture or extended exposure to
humidity, lightning, power surges, structural failures surrounding
the appliance, and acts of God. In no event shall Thermador have
any liability or responsibility whatsoever for damage to surrounding
property, including cabinetry, oors, ceilings, and other structures
or objects around the Product. Also excluded from this warranty are
scratches, nicks, minor dents, and cosmetic damages on external
surfaces and exposed parts; Products on which the serial numbers
have been altered, defaced, or removed; service visits to teach you
how to use the Product, or visits where there is nothing wrong with the
Product; correction of installation problems (you are solely responsible
for any structure and setting for the Product, including all electrical,
plumbing or other connecting facilities, for proper foundation/ooring,
and for any alterations including without limitation cabinetry, walls,
oors, shelving, etc.); and resetting of breakers or fuses. TO THE
EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR
EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE
CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY,
OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF
ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY
WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, SHALL
BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED
WARRANTY IS EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER
BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT,
“BUSINESS LOSS”, AND/OR PUNITIVE DAMAGES, LOSSES, OR
EXPENSES, INCLUDING WITHOUT LIMITATION TIME AWAY FROM
WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELLING
EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH ARE DEFINITIVELY
CAUSED EXCLUSIVELY BY Thermador, OR OTHERWISE. SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, AND SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM STATE TO STATE. No attempt to
alter, modify or amend this warranty shall be effective unless authorized
in writing by an officer of BSH.
How to Obtain Warranty Service: TO OBTAIN WARRANTY SERVICE FOR
YOUR PRODUCT, YOU SHOULD CONTACT THE NEAREST THERMADOR
AUTHORIZED SERVICE CENTER, OR CALL 800-735-4328, or write
Thermador at: BSH Home Appliances - 5551 McFadden Avenue,
Huntington Beach, CA 92649 /
19
Customer Service
Your Thermador dishwasher requires no special care other than that described in the Care and Maintenance section. If you are
having a problem with your dishwasher, before calling for service please refer to the Self Help section. If service is necessary,
contact your dealer or installer or an authorized service center. Do not attempt to repair the appliance yourself. Any work per-
formed by unauthorized personnel may void the warranty.
If you are having a problem with your Thermador dishwasher and are not pleased with the service you have received, please take
the following steps (in the order listed below) until the problem is corrected to your satisfaction:
1. Contact your installer or the Thermador Authorized Service Contractor in your area.
2. E-mail us from the customer service section of our website, www.thermador.com.
3. Write us at the address below:
BSH Home Appliances, Corporation
5551 McFadden Avenue
Huntington Beach, CA 92649
4. Call us at 1-800-735-4328.
Please be sure to include your model information listed below as well as an explanation of the problem and the date it originated.
You will find the model and serial number information on the label located on the right edge of the dishwasher door as shown in
Figure 30.
Also, if you are writing, please include a daytime phone number where you can be reached.
Please make a copy of your invoice and keep it with this manual. The customer must show proof of purchase to obtain warranty
service.
Your Model Information:
• Model Number
CAUTION
• Serial Number
• Date Purchased
• Date Installed
Figure 30
Removing any cover or pulling the dishwasher from
the cabinet can expose hot water connections, electrical power and sharp edges or points.
Model and Serial Number Label
20
Serial Number Model Number
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