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Congratulations on your purchase of the TeleMatrix Spectrum PLUSTM Series DC640
Digital Centrex The DC550 includes advanced features that are suitable i n today’s
business e nvironment. The DC550 i s e quipped wi th preprinted fe ature/line ke ys
which can be used to customize your telephone features and line appearance.
TeleMatrix designed the DC550 to be simple to install and easy to use. The DC550
is f or us e be hind a No rtel Me ridian Dig ital Ce ntrex environment pr ovided by y our
local telephone company. It has a two line LCD display which displays local business
telephone features and switch features that ar e provided by your telephone service
provider. Switch features must be ordered from your local telephone provider. Local
features provide you the convenience of customizing your DC550 telephone for your
personal use.
The DC550 D igital Centrex Telephone is a precision e lectronic device that requires
minimum maintenance. Please be sure to read the contents set forth in the user’s
guide to become familiar with connecting and the functionality of this product.
Contact your T elephone Admi nistrator or y our l ocal te lephone Cus tomer S ervice
Representative for proper set up of your telephone network.
As specified by FCC regulation, we are required to inform you of specific governmental and
compliance regulatory requirements, safety notices, safety instructions and other informative
information. TeleMatrix, Inc. provides this information in a separate manual. We pack the
separate Compliance and Safety Manual within each outer box or product box when shipped.
Prior to reading this operation manual and prior to setting up your telephone, please refer to
the Compliance and Safety Manual.
3
Features .........................................………...................................... 5
Controls …….................................................................................. 6
Part List ……………………………………………………………………………………………...….. 10
Installation ....……......................................................................... 11
Wall Mounting .....…..............................……................................... 14
Programming ..……..............................…....................................... 16
LCD Display/Caller Identification …………..…..………………………………..……... 29
Headset Installation and Operation……........…................................... 32
Operation ………………………………………………………………………...……………………. 34
Care and Maintenance ……………………………………………………………………….…. 40
Service ………………………………………………………………………………………………….. 41
Warranty ………………………………………………………………………………………………. 42
FCC Compliance and Safety I nstructions, Warra nty and Se rvice Information may
be f ound in a s eparate m anual w ithin th is pa ckage. I f th ese/this ma nual is n ot
found in this products packaging, then immediately contact your local supplier
4
• Digital Centrex Operation with multi-line functionality
• SteelTrap
• FreeSpeech
Speakerphone
TM
Memory Technology (No Batteries Required)
TM
Talk Feature: Allows Free Toggle between Handset, Headset and
• Eleven (11) Access Feature Keys with LED Indicators (Key #M01-M11)
• TouchLite
TM
One Touch Message Retrieval Key (Key #M12)
• Visual Message Waiting Indication and Visual Ringing Indicator
• Large, 2-line x 24-Character LCD Display
- Contrast Adjustable, 16-step
- Backlit LCD Display
- Display for Additional Call Information
- Programmable Date & Time
- Programmable Date and Time Format; 12 or 24 Hour Clock
- Ten (10) Programmable Dialing Memory Locations; 20 digit capacity
- Elapsed Call Timer
- Multiple Language Support; English, Spanish, and French
• LCD Display Management Keys; Up and Down Scrolling
• LCD Display Programming Keys; Exit, Select, Save
• Hands Free 2-Way Speakerphone (Half Duplex) with LED Indication
• Headset Port with ON/OFF Key (built-in Amplifier) with LED Indicator
• Speaker, Handset, Headset, and Ringer Volume Control (Soft Key Toggle Switch)
• ADA Compliant Handset with 16-step Volume Control
• Microphone Mute Key with LED Indication
• Electronic Hold Key (must be provisioned for hold)
• Programming Keys; Program, Memory, Pause, Store, Up, and Down
• Memory Review Key
• Pause Key for Programming a 1.0 Second Timing Delay
• Release Key to Disconnect Call
• On Hook Pre-dialing Feature; On Hook Dialing (User Set Up)
• User Programmable Answering Default Location; Headset or Speaker
• Programmable Primary Directory Number (PDN)
• LED Indicators show ON/OFF, Flash and Wink Key Status
• Telephone Reset Feature (removes all data)
•
Wall Mount or Desktop Placement
5
6
1. Access Feature Keys ….…………..…………... Eleven (11) illuminated pr ogrammable on e touch ke ys used fo r l ine or Ce ntrex fe ature
acce ss.
2. To uchlite
TM
Key...……………………….……….... Message Wai ting L amp (L ED i ndicator) t hat
blinks to in dicate a n ew mes sage in th e
user’s vo ice m ail b ox (use r m ust b e
subscribed to a messaging system).
3. Release Key …………...…………………...……… Used to disconnect the line, place a new call
or exit the programming mode.
4. Store Key ………...…………………………….….… Used t o p rogram a si ngle, re adily avai lable
number for later retrieval.
5. Pause Key ...............................………… Used to program a 1.0 second timing delay
in speed dial memory or on hook dialing.
6. Memory Key ................………………………. Used to initiate ten (10) programmed
memo ry locations.
7. Programming Key .............................… Used to initiate programming mode.
8. Hold Key ……………………………………………..… Key used for placing callers on hold.
9. Mute Key …………………………….………………... Lighted key used for disabling the handset,
headset and speakerphone microphone.
10. Headset ON/OFF Key ……………………………. Used to turn the headset ON or OFF. LED
Ind ication.
11. Numeric Dial Pad ………………...………………. Used for outbound dialing.
12. Speaker Key .………………...................…… Used to turn the speakerphone ON or OFF.
LED Indication.
13. Volume Bar …………………..……………………….. Adjusts t he l oudness i ndependently fo r t he
handset receiver, the headset, speaker and/
or ringer.
14. Up and Down Scroll Key ..….........……..… Used to scroll the LCD through the program
menu and Memory Dial records. Also used to
adjust LCD contrast.
15. Exit Key ..………................…….....….…..… Used t o exit programming mode or memory
dialin g mode.
16. Select Key ……………………………..…………..... Used for programming settings.
17. Save Key ……………………………………………... Used to save programmed settings.
18. Handset ……………………………….…………...... Hearing-aid compatible handset.
19. LCD Display ...............…….............……… Large adjustable backlit LCD display.
7
8
1. Line Jack …...…………………………………… Modular receptacle for connecting the line
cord.
2. Headset Jacks ............................. Convenient RJ port or 2.5mm coaxial port
used to connect an optional headset.
3. Handset Jack .............................. Connection for handset coil cord.
4. Power Adapter Receptacle ……..……. For optional coaxial power adapter.
5. Elevation Stand Lock ……………………… Used to “lock” the elevation stand.
9
Parts Check List
The following parts are included with the Spectrum PLUS
1. Bas e Unit
2. H andset
3. 15 foot Modular telephone line cords (2).
4. 10 foot Modular coiled handset cord.
5. 6 inch Modular wall mount line cord.
6. Power Adapter with Pass-Through AC Outlet.
7. Eleven (11) Preprinted Feature Keycaps
8. Fifteen (15) Clear Keycaps
9. Preprinted Feature Key Index Sheet and Blank Labels
TM
DC550:
NOTE: Spectrum PLUS
cords (6P6C line cord). Replacement Line Cords must be same.
TM
Line Cords are 6-Pin 6-Conductor Line
10
Caution
• Never install telephone wiring during a lightning storm.
• Never i nstall t elephone j acks i n wet l ocations u nless t he j ack i s
specifically designed for wet locations.
• Never t ouch uni nstalled te lephone wi res or ter minals unl ess the
telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
Power Outlet Required
The Sp ectrum PLUSTM Series te lephone requires exter nal po wer f rom a
standard 120V outlet (60Hz). Upon loss of electrical power, the telephone
will operate. A ll t he features will w ork however, only the 2 bottom right
keys will have LED illumination . Dial Tone will be available as long as the
dial tone is available from the telephone company.
IMPORTANT!
The telephone will not function if the line cord connections are not correct. Be
sure th at th e te lephone lin e c ord c onnections are n ot rev ersed
(“LINE”/”PHONE”). Attach the line cords to th e power adapter and the wall be-
!
fore c onnecting to the t elephone. S pectrumPLUS
Conductor Li ne co rds (6 P6C l ine co rd) . Re placement Li ne Cords m ust be t he
same. The DC550 is polarity sensitive. Tip and ring cannot be reversed.
TM
Lin e C ords are 6- Pin 6-
11
120V AC Outlet Recovery Power Adapter (provided)
The 120 VOL T A C OUTLET ADAP TER i s a p roprietary TeleMatrix pr oduct. It p rovides both the telephone lines and the power source in one cable (6P6C line cord)
and is designed to recover the use of the AC power outlet.
Connector Configuratio n
The 120V O utlet Re covery Power Adapter ha s two (2) mo dular jac ks. One jac k is
labeled “LINE INPUT” and the other jack is labeled “TO PHONE”. These jacks allow
for a fully modular installation.
Power Adapter “LINE” Connection
The power adapter s “L INE INPUT” c onnection is us ed to c onnect the te lephone l ine
from the wal l jac k to the po wer adapter .
Using o ne o f the 15-f oot mo dular te lephone
line co rds, connect on e en d o f t he c ord t o
the RJ14 te lephone jac k o n the wall or base
board. The remaining end o f the l ine c ord
plugs i nto the “L INE ” s ide of the p ower
adapter.
Power Adapter “PHONE” Connection
The p ower adapter “TO PHONE” connector is
used to p rovide bo th the te lephone l ine and
the po wer s ource to ope rate the te lephone.
Using o ne of the 15-f oot m odular te lephone
line c ords, plug one end of the l ine cord into
the back of the telephone. Plug the remaining
end to the po wer ada pter jac k l abeled “T O
PHONE”.
Troubleshooting Note: If there is no power to the telephone
after c onnecting the line c ords, c heck to s ee if the line cords
were inserted in the opposite sides of the adapter.
12
Connecting the Handset Cord
A 10-foot modular coil handset cord is
provided. ( Be sure that the wall/desk
elevation stand has not been
attached). To i nstall the co rd, simply
plug the short straight end o f the
handset cord into the modular jack on
the handset. The long straight end of
the hands et c ord pl ugs i nto the jac k
labeled “Hands et” l ocated on the b ottom of the SpectrumPLUS
TM
base unit.
Place t he l ine co rd i nto t he h andset
coil c ord channel lo cated d irectly
below the jack.
NOTE: Be sure that all line cord connections are made prior to installing the Wall Mount Wedge.
An optional direct connect coaxial power supply can be used or the provided power supply can be used.
Wall Mounting the Spectrum PLUSTM Telephone
The S pectrum P LUSTM was design ed to be
conveniently w all mou nted w ithout r equiring
additional hardware.
Follow these easy steps:
1.The handset r etaining c lip mu st be in th e
correct p osition t o se cure t he h andset i nto
the handset cradle. Engage the clip with your
fingers a nd pu ll th e c lip f orward ( towards
you), rotate th e c lip 180º an d s nap th e c lip
back in to place ( figure 1) . Th e retaining c lip
cannot be removed.
13
1. UNSNA P
2. ROTATE 180 .
3. SNAP INTO PLAC E.
1.LIFT CLIP OUT WITH
FINGERS. IT CANNOT BE
REMOVED BECAUSE IT IS
SPRING LOADED.
2. ROTATE THE CLIP 1800
AND IT WILL SMAP BACK
INTO THE OPPOSITE
POSITION. AN
EXTENDED PLASTIC BUMP WILL
BE FACE-UP FOR WALL
MOUNTING
RETAINER CLIP
NOTE: CLIP IS
SPRING LOADED
figure 1
Wall Mounting the Spectrum PLUSTM Telephone (continued)
2. T he S pectrum PLUSTM h as pr ovisions f or a
mounting w edge th at mu st be correctly
positioned. This w edge allow s the tel ephone t o
be v iewed at a c orrect angle w hen th e phone is
wall mo unted. Remo ve t he w edge f rom t he
phone base (figure 2).
3. Secure the line cord, coil cord and any wiring
in place prior to installing the wall mount wedge.
The w all mou nt bas e has ex tra large w iring
channels a nd s train r elief poles f or c ontaining
the wi res i n a n eat an d orderly way. Wrap t he
wires around the strain relief poles and then secure the wires through the channel.
4. T o w all mount, plac e the n arrow edge at th e
top edge of the phone base and slide th e wedge
upward into place (figure 3).
5. Loc k th e w all mou nt i nto pos ition by s liding
the locking button to the right (figure 4).
Note: A 6-inch line cord is provided for when
the telephone is to be wall mounted. Connect
one end of the line cord to the phone jack and
the other end to the wall jack. Be sure to connect the power cord and line cords before plac-
!
ing mounting wedge on the bottom base. An
optional coaxial power supply can be used in
place of the supplied power supply. See your
local distributor for information.
Replace Mounting Wedge
figure 2
Replace Mounting Wedge
Figure 3
Lock Mounting Wedge
figure 4
Desk Mounting
To in stall th e w edge f or d esk mounting, be s ure the loc k mec hanism is pos itioned to th e
left, clear of the locking arm. Place the wedge in the slots, wide end toward top of phone
base unit, and slide the wedge upward into position. Lock the wedge into place.
14
Installing Access Feature Keycaps
Eleven ( 11) p reprinted a ccess feature
keycaps are provided for placement on
the access fea ture ke ys. These ke ycaps i dentify t he k eys use. Th ere a re
15 c lear k eycaps pro vided for p rinted
labels to be inserted.
To i nstall the pr e-printed ke ys, simply
remove t he clear ke ycap b y p ulling i t
up with a f ingernail o r s harp o bject.
Replace wi th the pre printed keyc aps
or pl ace hand written paper i ndex
sheets u nder a cl ear k eycap. Po sition
the k eycap o nto the key and pre ss
downward to snap the k eycap on.
(figure 1)
Contact your lo cal t elephone a dministrator fo r s pecific in struction o f t he
keys to use and their location.
Figure 1
Key Selections (Printed on labels)
Agent
Agent Avail
Agt Status
Ans Agent
Ans Emergency
Auto Callback
Auto Dial
Auto Line
Call Agent
Call Fwd
Call Park
Call Supv
Call Wait
Conf
Conf 3
Conf 6
Conf/Transfer
Cwt Cancel
DND
Dir Pickup
Dis Agt Sum
Disp Queue
Drop
EMK
Emergency
End To End
Exec Msg Wtg
Flex Call
Force Call
I/C
I/C Group
In Calls
Inspect
Interflow
Leave Msg
LOB
15
Make Busy
MCH
Night Serv
Not Ready
Obs Agent
Override
Park
Page
Pwr Features
Pickup
Priv Rls
Privacy
Queue
Queue Status
Query Busy
Redial
Ring Again
Spd Call
Supervisor
Time/Date
Transfer
UCD
Wake
Programming Keys
The Spectrum PLUSTM DC550 s upports the Nortel Meridian Digital Centrex System
Environment. The f ollowing page s s how di agrams o n how to p rogram di fferent
features of the telephone.
Simply follow the instructions on the LCD screen. The keys below are used to program the
telephone.
PROGRAM KEY (loca t ed on base)
To enter into the programming mode, press the “PROGRAM” key.
EXIT KEY*
To exit the program mode, press the “EXIT” key.
SELECT KEY*
To select the feature needing to be programmed an d advance the LCD screen to the next
screen, press the “SELECT” key.
SAVE KEY*
To save the feature selected, press the “SAVE” key.
ARROW KEYS*
Use the “UP” and “DOWN” keys to scroll through the Programming Menu or Memory Dial
records.
* LCD Display Information Management Keys
The S pectrum PLUS
(LCD) Manage ment Keys that ar e us ed to support pro gramming o f
the telephones and to scroll through the displayed information.
TM
is e quipped wi th f ive L iquid Cr ystal Di splay
Save Select Exit
• Programming must be done with the power adapter plugged into the wall.
• Programming must be performed with the telephone on-hook.
• A maximum of 20 digits can be entered into each memory dial locations, including Pauses.
16
Programming Local User Preferences
The S pectrum PLUSTM DC550 re quires simple i nitial pr ogramming th at all ows the
user to personalize the telephone setup.
Quick Program Guide
The Spectrum PLUSTM DC550 Quick Programming Guide is a summary list of set up
options. Additional detailed instructions are provided in the manual.
Programming is initiated by
quickly pressing the
“PROGRAMMING” key.
Set up language
Program 10-Memory
Dialing Numbers
Adjust Ring
Volume Default
Adjust Handset
Volume Default
Adjust Headset
Volume Default
Adjust Speaker
Volume Default
Select the Speaker or
Headset for Answering
Default
Enable/Disable One
Touch Messaging
Enter (PIN) Personal
Identification Number
Seconds to Wa it Pr ior to
PIN dialing
PROG
LANGUAGE?
MEMORY DIAL
NUMBERS?
RING VOLUME?
HANDSET VOLUME?
HEADSET VOLUME?
SPEAKER VOLUME?
DEFAULT ANSWER
DEVICE?
VM ONE-TOUCH
MESSAGING?
VM PIN NUMBER?
VM SECONDS OF WAIT?
Formats Time and Date
Display Options
Set Time and Date
Enable/Disable Keypad
Predialing
Enable/Disable Call Timer
Enable/Disable Speaker
Mute Features
Back to 1st Menu
TIME AND DATE
FORMAT?
TIME AND DATE SET?
PREDIAL?
CALL TIMER?
SPEAKERPHONE MODE
LANGUAGE?
Independent feature keys are pressed to program
these operations;
1. Adjust the LCD Display Contrast by pressing
UP/DOWN key.
2. Store number into memory by pressing the
STORE# key
17
Programming Central Office (C.O.) Features
Central O ffice ( C.O.) f eatures mu st be a ctivated b y y our loc al te lephone a dministrator or local
telephone company Customer Service Representative. Once this is complete, simply label the Active Feature Keys to match the programmed C.O. features.
The S pectrum PLUSTM Telephone allows for eleven (11) programmable advanced feature keys to
interact w ith the local teleph one Digita l C entrex network. Th e call out of these k eys have been
determined by y our loc al tel ephone a dministrator or tele phone c ompany C ustomer S ervice
Representative. T he programmin g is don e by th e Central Of fice su pporting th e Digital C entrex
Environment.
A popular feature of The Spectrum PLUSTM DC550 is Speed Calling. Once it is programmed by the
Central Office, this advanced feature allows you to dial a telephone number using one or two digits on the keypad. Speed Call/Dialing allows you either 10 one-digit codes (0-9) or up to 70 twodigit codes (00-69). To find out what code types are available to you contact your local telephone
administrator o r Cu stomer Servi ce Represen tative. T he dialin g f ormats are p rogrammed by t he
Central Office who supports the Digital Centrex Environment.
Programming the Message Waiting (MW) Indicator Light
Programming the Speed Call / Dial Feature Key
Another popu lar S pectrum P LUSTM DC 550 f eature is th e V oice M ail an d M essage W aiting ( MW)
Light I ndicator. It is a dual function bu tton. O ne u se is for Message Waiting Indication indicator
that will blink repetitively to indicate that a new message is in the user’s voice mailbox.
The other purpose allows the user to simply press the TouchliteTM button key to connect automatically into their voice mail. When this feature key is programmed properly, the PIN number dialing
is delayed until after the messaging service requests a password. Voice Mail (VM) requires provisioning a t th e C entral O ffice bu t the w ait tim e a nd P IN a re pr ogrammed b y th e u ser in to th e
DC550. T he Digital Centrex teleph one s ervice prov ider has to ac tivate the voice mail f eature for
the light to illuminate and work properly.
Programming O t her System Featu re s
There are many system features the Digital Centrex telephone service offers. These are requ ired
to get the telephone features to function. Like most business entities that use the Digital Centrex
environment, th e f eature choices are pre- determined an d pre-programmed in to y our teleph one
network system. Your local telephone administrator or local telephone company Customer Service
Representative w ill a nswer th ese qu estions a bout y our C .O. s ervices a nd pr ovisioning of th ese
features. The telephone will interact with the feature choices you make once the programming is
completed within the telephone’s network environment.
18
Programming Users Telephone Features
The S pectrum P LUS
preference w hen operatin g. T he f ollowing page s pr ovide in structions on h ow th ese option s
are programmed.
TM
DC550 all ows f or th e user t o customize th e telephone to th e u ser’s
Setting Up Language
The te lephone LCD ha s the abili ty to
display 3 languages: Engli sh, Fr ench,
and Spanish.
1. Press the “PROGRAM” key ( Figure
1). Press the “UP” or “DOWN” key
until t he d isplay r eads
“LANGUAGE?” (Figure 2).
2. To activate, press the “SELECT” key
(Figure 3).
3. The LCD wi ll d isplay “ ENGLISH”.
Press the SAVE k ey or pre ss the
“UP” or “DOWN” key t o continue .
French or Spanish are the remaining
options (Figure 4a, 4b, 4c).
4. Press “SAVE” w hen t he c orrect
language is displayed.
5. Press “EXIT” to exit the pr ogram
mode or pre ss “ UP” or “ DOWN” t o
continue scrolling through the
program mode.
Figure
PROGRAM
THEN PRESS
Save Select Exit
Figure
L A N G U A G E ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
Figure
Figure
L a n g u a g e :
[ E n g l is h ] ( S a v e )
Figure
L a n g u a g e :
[ F r a n ć a i s ] ( S a v e )
DISPLAY WILL READ
PRESS SELECT KEY
Select
Exit
Press SAVE or SELECT to continue
Press SAVE or SELECT to continue
Save
Figure
Press SAVE or SELECT to continue
L a n g u a g e :
[ E s p a ñ o l ] ( S a v e )
19
Programming the Stored Record Mem ory
The Spectrum PLUS
LCD memory for frequently dialed calls. This section describes the programming for the ten
(10) LCD Memory locations. These programmed numbers will be saved in LCD Memory.
TM
DC550 allows for up to ten (10) number records to be s tored in the
Programming Location
Memory Records
The telephone has the ability to s tore
10 te lephone number s i nto me mory
for future dialing.
1. Press the “PROGR AM” key (Figure
1). Press the “UP” or “DOWN”
key until the display reads
“MEMORY DIAL NUMBERS?”
(Figure 2).
2. To ac tivate, p ress the “ SELECT”
key (Figure 3).
3. Select a memory location by scrolling thr ough the LCD Dis play. Enter
the number to be saved. Be sure to
enter a “1” and ar ea co de wh en
required by y our a reas te lephone
company (Figure 4).
4. Press “SAVE” to s ave the number
in memory. Note that the first saved
record will be store in location “M0”.
The second and th ird records will be
stored i n “M1”, “M2” …”M09” l ocations (Figure 5).
5. Press “EXIT” to exit the p rogram
mode or press “ UP” or “DOWN” to
continue s crolling t hrough the
program mode. (Figure 6)
Figure 1
Figure 2
M E M O R Y D I A L N U M B E R S ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
Figure 3
Figure 4
M e m o r y D i a l N u m b e r s :
M 0 : 1 7 1 9 6 3 8 8 8 2 1 ( S a v e )
Figure 5
Figure 6
PRESS SELECT KEY
ENTER NUMBER TO BE STORED
PRESS SAVE KEY
PRESS ARROW KEY OR EXIT
PROGRAM
THEN PRESS
DISPLAY WILL READ
Exit
Exit
Exit
Select
Select
Select
Save
Save
Save Select Exit
Save
20
Programming Volume
(Alerter, Speaker, Headset
or Handset)
1. Press the “PROGRAM” key
(Figure 1 ). P ress t he “UP” or
“DOWN” ke y until the display
is on t he co rrect “VOLUME?”
program, i .e. Ri ng, Spe aker,
Headset or Handset (Figure 2).
2. To ac tivate, pr ess the
“SELECT” key (Figure 3).
3. The LCD will display the current
settings. Pr ess t he U P/DOWN
Key to adjust the volume.
4. Press “SAVE” when the correct
volume is displayed.
5. Press “EXIT” to exi t the pro gram mo de or pre ss “UP” o r
“DOWN” t o c ontinue s crolling
through the program mode.
Figure 1
PROGRAM
THEN PRESS
Figure 2
DISPLAY WILL READ EITHER
R I N G V O L U M E ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
H A N D S E T V O L U M E ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
H E A D S E T V O L U M E ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
S P E A K E R V O L U M E ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
Figure 3
PRESS SELECT KEY
Exit
Select
Save Select Exit
Save
Figure 4a
Press SAVE or SELECT to continue
R i n g V o l u m e
█ █ █ █ █ █ █ █ █ ( S a v e )
21
Programming Default Answer
Device
(Headset or Speaker)
When t he u ser p resses t he l ine key ( i.e.
the bottom most Feature Key) the phone
will be r equired to pi ck up o n e ither the
headset or the speakerphone if the handset is on hook. For example, a receptionist m ight ch oose t o auto an swer calls on
a h eadset, w hile s omeone wo rking in a
private o ffice mi ght pr efer the speakerphone. The Default Answer Device Menu
allows the us er to choose be tween the
headset and speakerphone for these scenarios.
1. Press the “PROGRAM” key ( Figure
1). Pr ess t he “UP” or “DOWN” ke y
until t he d isplay sh ows “DEFAULT
ANSWER DEVICE?” (Figure 2).
2. T o a ctivate, press the “SELECT” key
(Figure 3).
3. Select either “HEADSET” or
“SPEAKER”. Th is activates wh ether
the HE ADSET or SP EAKER i s the primary an swering d evice. By s electing
SPEAKER the pr imary answer d evice
includes the handse t and speaker
(Figure 4a, 4b).
.
4. Press “SAVE” w hen t he c orrect d e-
fault is displayed.
5. Press “EXIT” to exi t the pro gram
mode or p ress “ UP” o r “DOWN” to
continue s crolling thr ough the pr ogram mode.
Figure 1
PROGRAM
THEN PRESS
Save Select Exit
Figure 2
D E F A U L T A N S W E R D E V I C E ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
Figure 3
Figure 4a
D e f a u l t A n s w e r D e v i c e :
[ H e a d s e t ] ( S a v e )
Figure 4b
D e f a u l t A n s w e r D e v i c e :
[ S p e a k e r ] ( S a v e )
DISPLAY WILL READ
PRESS SELECT KEY
Exit
Press SAVE or SELECT to continue
Press SAVE or SELECT to continue
Select
Save
22
Programming Voice Mail
Using the O ne-Touch Messaging f eature,
the Voice Mail advanced feature key can be
pressed to c onnect to the Voicemail system
on the Nortel Meridian PBX or Central Office
switch. Th e switch m ust be p rovisioned for
voice mail on the 12th key.
The p rogram al lows f or up to 20-di gits.
The di gits o f th e P ersonal I dentification
Number (P IN) wi ll appe ar on the L CD as
they a re e ntered, but will not appear af ter
they a re saved. The V M Pi n Nu mber m enu
will show an asterisk in place of each digit.
The V M PIN Number Menu will appear only
if the O ne-Touch M essaging f eature i s
enabled.
The VM Sec onds o f Wait me nu will a lso
appear o nly if t he One-Touch Me ssaging
feature is e nabled. T his is t he a mount o f
time that the te lephone wai ts whe n the
Voicemail key is pressed and whe n the PIN
Number is dialed.
1. Press the “PROGRAM” key ( Figure
1). Pr ess t he “UP” or “DOWN” ke y
until t he d isplay sh ows “VM ONE
TOUCH MESSAGING?” (Figure 2).
2. To a ctivate, pre ss the “ SELECT” key
(Figure 3).
3. Select either “ ENABLE” or “ DISABLE”.
Selecting ENABLE activates One Touch
Messaging (Figure 4a, 4b).
Note: If feature key number 12 is provisioned in
the DMC as the voice mail key, pressing the key
will ac tivate vo icemail r egardless if one-touch
messaging is e nabled or not. Ho wever, when
one-touch m essaging is enabled, the PIN number w ill alw ays be d ialed. Th e P IN numb er c an
be left blank (non-programmed).
4. Press “SAVE” when the correct default
is displayed.
Figure 1
PROGRAM
THEN PRESS
Save Select Exit
Figure 2
V M O N E T O U C H M E S S A G I N G ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
Figure 3
Figure 4a
V M O n e T o u c h M e s s a g i n g :
[ E n a b l e d] ( S a v e )
Figure4b
V M O n e T o u c h M e s s a g i n g :
[ D i s a b l ed ] ( S a v e )
DISPLAY WILL READ
PRESS SELECT KEY
Exit
Press SAVE or SELECT to continue
Press SAVE or SELECT to continue
Select
Save
23
Programming Voice Mail:
Seconds of Wait and
PIN Number
1. Once t he V OICE MA IL “VM ONE
TOUCH MESSAGING?” i s
ENABLED, p ress t he “UP” or
“DOWN” k ey to ge t the sub m enu.
“VM PIN NUMBER:” (Figure 1).
2. Press SELECT (Figure 2).
3. Enter yo ur p ersonal i dentification
number (P IN) that wi ll be u sed to
retrieve your v oice m ail m essages.
In p rogramming mo de, the PIN
number wi ll be s hown but o nce
saved, the P IN will be shown as asterisks (Figure 3).
4. Press SAVE (Figure 4).
5. Press the “UP” or “DOWN” ke y to
display “VM Second of Wait”.
Seconds of Wait allows for a 0 to 99
second ti med d elay be fore the
telephone m emory w ill d ial the
preprogrammed per sonal identification numbe r (PI N) (Fi gure 5). T he
timing will ne ed t o be tes ted wi th
the s pecific v oice mail s ervice t o
ensure the co rrect a mount o f
seconds i s p rogrammed. T he t imed
delay to pro gram i nto me mory i s
dependent on wh en th e v oice mai l
answers and requests a P IN number. To determine this time, make a
trial call to your Voice Mail and time
the voice mail service.
6. Press t he S ELECT key ( Figure 2 ).
Enter the number of seconds to wait
using the ke ypad. Th e numbe r will
be displayed on the LCD. The range
is 0—99 seconds (Figure 6).
7. Press “SAVE”.
Figure 1
V M P I N N U M B E R ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
Figure 2
Figure 3
V M P I N N u m b e r :
* * * * * *
V M P I N N u m b e r :
1 2 3 4 5 6
Figure 4
Figure 5
V M S E C O N D S O F W A I T ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
Figure 6
V M S e c o n d s o f W a I t :
9 0 S e c o n d s (S a v e)
DISPLAY WILL READ
PRESS SELECT KEY
Exit
DISPLAY WILL READ *, ENTER PIN
PRESS SAVE KEY
Exit
DISPLAY WILL READ
PRESS SELECT, ENTER SECONDS
Select
Select
Save
Save
24
Programming Time
and Date
1. Press the “PROGRAM” key
(Figure 1). Pr ess the “UP” or
“DOWN” ke y until t he di splay
shows “TIME AND DATE FOR-
MAT?” (Figure 2).
2. To a ctivate, p ress the “ SELECT”
key (Figure 3).
3. There ar e si x different for mat options (F igure 4) plus th e o ption to
disable time and date.
. 4. When the de sired f ormat is dis-
played o n the L CD s creen, p ress
the “SAVE” key.
5. By pressing “UP”, t he s creen
“TIME AND DATE SET?” will ap-
pear (Figure 5).
6. Press “SELECT”.
7. Enter the Date and T ime. Time can
be entered as a 12-hour or 24-hour
clock. In the 12-hour format, press
2 for “AM” or 7 for “PM” (Figure 6).
8. Press “EXIT” to exit the pro gram
mode or press “UP” or “DOWN” to
continue s crolling through the program mode.
Figure 1
PROGRAM
THEN PRESS
Save Select Exit
Figure 2
T I M E A N D D A T E F O R M A T ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
Figure 3
Figure 4
MMM DD hh:mm = JAN 01 08:00 24 Hour
DD MMM hh:mm = 01 JAN 08:00 24-Hour
MM/DD/YY hh:mmA = 01/01/03 08:00A 12-Hour
DD/MM/YY hh:mmA = 01/01/03 08:00A 12-Hour
MMM DD hh:mmA = JAN 01 08:00A 12-Hour
DD MMM hh:mmA = 01 JAN 08:00A 12-Hour
Figure 5
T I M E A N D D A T E S E T ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
DISPLAY WILL READ
PRESS SELECT KEY
Exit
SELECT DESIRED FORMAT, ENTER SAVE
PRESS NEXT THE DISPLAY WILL READ
Select
Save
Default format is MMM DD hh:mm
or JAN 01 08:00
Figure 6
ENTER DATE AND TIME
T i m e a n d D a t e S e t :
M M D D Y Y h h:m m A (S a v e)
25
Programming Pre-dial
When Pre-dial is enabled, the keypad
can be us ed t o di al whil e the te lephone is ON HOOK. After pre-dialing,
lift the handset, or press the speaker
key, or press the headset key within
12 s econds to pl ace the o utgoing
call.
1. Press the “PROGRAM” key
(Figure 1 ). Pr ess t he “UP” or
“DOWN” k ey until the di splay
shows “PREDIAL?” (Figure 2).
2. Press the “SELECT” key ( Figure
3).
3. Enable will be di splayed on the
LCD. Press “SAVE” to enable pre-
dial. T o disable pre-dial, f ollow the
same procedure (Figure 4).
4. Press “EXIT” to exit the pr ogram
mode or press “UP” or “DOWN” to
continue s crolling through the program mode.
Figure 1
PROGRAM
THEN PRESS
Figure 2
DISPLAY WILL READ
P R E D I A L ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
Figure 3
Figure 4
PRESS SELECT KEY
Exit
DISPLAY WILL READ
Select
Save Select Exit
Save
P R E D I A L :
[ E n a b l e d] ( S a v e )
26
Programming Call Timer
When C all T imer is e nabled, t he
LCD wi ll d isplay the elapsed ti me
of an active call when the primary
directory number is used.
1. Press the “PROGR AM” key
(Figure 1). Pr ess the “UP” or
“DOWN” ke y u ntil t he di splay
shows “CALL TIMER?”
(Figure 2).
2. Press the “SELECT” key
(Figure 3).
3. Enable will be di splayed o n the
LCD. Pr ess “SAVE” to enable
Call Timer.
4. Press “EXIT” to exit the
program mo de or p ress “ UP” o r
“DOWN” to continue s crolling
through the program mode.
Figure 1
Figure 3
PROGRAM
THEN PRESS
Figure 2
DISPLAY WILL READ
C A L L T I M E R ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
PRESS SELECT KEY
Exit
Select
Save Select Exit
Save
Figure 4
DISPLAY WILL READ
C a l l T i m e r :
[ E n a b l e d] ( S a v e )
27
Programming Speakerphone Mode
The DC550 includes an option for 2-way Speakerphone or Monitor Mode.
When “MONITOR MODE” is enabled, voice transmission automatically stops when
the s peakerphone k ey is pr essed. MUT E will activate and the L ED i ndicator will
illuminate whe n the speakerphone is turned on thr ough the SPEAKER key, or the
LINE key, or from an incoming Intercom call. The MUTE feature will activate when
the use r switches from the hands et or he adset to the s peakerphone dur ing an
active call.
When “MONITOR MODE” is enabled, the MUTE feature can be turned OFF to en-
able vo ice tr ansmission o n the speakerphone by pre ssing the MUT E k ey. If th e
directory numbe rs ar e switched o r a call is p laced on ho ld and the n released, the
MUTE feature will be reactivated.
The “2-WAY SPEAKERPHONE” option allows the v oice to go out automatically to
the speaker without muting voice transmission.
1. Press the “PROGR AM” key
(Figure 1). Then, press the
“UP” or “DOWN” key until
the display shows
“SPEAKERPHONE MODE?”
(Figure 2).
2. Press the “SELECT” key
(Figure 3).
3. Select 2-way Sp eakerphone to
activate the speaker or select
Monitor M ode to m ute th e
speaker. Press “SAVE”
(Figure 4).
4. Press “EXIT” to exi t the pro gram mo de or pre ss “UP” o r
“DOWN” t o c ontinue s crolling
through the program mode.
Figure 1
Figure 2
S P E A K E R P H O N E M O D E ?
↓ = P r e v ( S e l e c t ) N e x t = ↑
Figure 3
Figure 4a
S p e a k e r p h o n e M o d e :
[ 2-w a y S p k r p h o n e ] ( S a v e )
Figure 4b
PROGRAM
THEN PRESS
DISPLAY WILL READ
PRESS SELECT KEY
Exit
DISPLAY WILL READ
DISPLAY WILL READ
Select
Save Select Exit
Save
S p e a k e r p h o n e M o d e :
[ M o n i t o r M o d e ] ( S a v e )
28
LCD FEATURES
The S pectrum PLU STM LCD d isplay is a 2 -lines x
24-character backlit d isplay wi th contrast adjustments. The LCD w ill display t he i dentity of the
caller a nd t he t ime of t he ca ll. Th e u ser h as t he
option to answer the call or allow the call to automatically be forwarded to voice mail.
LCD BACKLIGHT FEATURE
The S pectrum PLUSTM i s e quipped wi th a bl ue
backlit Liquid Crystal Display (LCD) that enhances
visibility of the LCD.
LCD DISPLAY INFORMATION
The L CD d isplays information t hat is p rovided b y
the No rtel M eridian PB X o r C entral Offi ce. Information that is displayed on the LCD is provided by
the PBX or Central Office. The LCD will display this
information when an incoming call comes in
.
29
Caller Identification (Caller ID) LCD Display Adjustments
LCD TILT ANGLE FEATURE
The L CD can be ti lted upwar d f or
direct vi ewing and e asy re ading. T ilt
the L CD to the des ired po sition by
lifting up t he bac k o f L CD ho using
(Figure 1).
(60° maximum upward tilt).
LCD CONTRAST FEATURE
(16-step)
The L CD characters c an be li ghtened
or dar kened us ing the c ontrast U P/
DOWN keys (Figure 2).
While the hands et i s in the O N HOOK
position, s imply pr ess the UP or
DOWN ke ys t o ad just t he con trast of
the L CD sc reen. Th ere a re 1 6 contrast step adjustments (Figure 3).
To li ghten characters, p ress the “UP”
key.
To da rker characters, pre ss the
“DOWN” key.
The display will clear 3 seconds after
the last key press or after pressing
the EXIT key.
Figure 2
Figure 3
C O N T R A S T
█ █ █ █ █ █ █ █ █
PRESS THE UP OR DOWN KEYS
Save Select Exit
30
MEMORY DIAL KEY
The M emory D ial key a llows a ccess t o t he Memory for p rogrammed n umbers.
Toggle be tween di fferent Me mory Di al numbe rs wh en pre ssing the Me mory Dial
key, the “UP” or “DOWN” keys, or the dial pad keys. When the memory location is
found, go off hoo k by li fting t he hands et or pr essing the H eadset O n/Off or
Speaker keys within 12-seconds to activate that memory dial number.
Retrieving and Dialing Stored Memory Records
1. Press the “MEMORY” key (Figure 1).
Figure 1
2. Press the “UP” or “DOWN” key until the display reads the number or memory
location wanted or press the numeric location using the keypad (Figure 2).
Figure 2
PRESS UP or DOWN KEY
Figure 2
SEARCH FOR MEMORY LOCATION
MEMORY
Exit
Select
Save
M e m o r y D i a l N u m b e r s :
M 0 : 1 7 1 9 6 3 8 8 8 2 1
3. To activate dialing, lift the handset,
or press the “SPE AKER” key or
“HEADSET ON/OFF” key (Figure 3).
Figure 3
Deleting/Changing a Stored Memory Record
To d elete o r ch ange a st ored m emory l ocation, p ress “PROGRAM”, and s croll to
“MEMORY DIAL NUMBER?”. U se t he U P/DOWN k eys t o find t he record t o d elete.
When found, press “SELECT”, then “SAVE” to delete the number. To save a new number
in a me mory l ocation, s croll to that location, pr ess “S ELECT”, then e nter the new
number. T o save the new numbe r, pre ss “S AVE” and the n pres s “EXIT”. To a void
deleting the record, press the “EXIT” key PRIOR to entering a new number.
31
Headset Feature
The Sp ectrum PLUS
separate por t f or pl ugging in an o ptional
headset. T he p ort i s l ocated on the
bottom of the ba se un it. T he T eleMatrix
FreeSpeech
TM
TeleMatrix feature that allows the user the
freedom t o t oggle b etween t he h eadset,
handset and speakerphone mo des dur ing
a conversation.
When th e “HEADSET ON/OFF” ke y is
ON, p ressing the “SPEAKER” key will ac-
tivate the s peaker an d di sconnect the
headset li ne auto matically. Thi s fe ature
avoids hav ing to us e the hoo k switch/
handset t o p rocess t elephone c alls whil e
in headset mode.
The headset can be purchased from a
TeleMatrix di stributor. T here a re many
varieties of headset models available.
TM
is e quipped wi th a
Talk Feature is a uni que
!
NOTE: When using a directconnect headset, an external amplifier is NOT recommended because the phone has a built in
amplifier.
Installing a Headset
• The headset port is located on the bot-
tom side of the telephone base.
• Plug the mo dular end of th e h eadset
cord i nto the mo dular por t o f the
telephone l abeled “HEADSE T” (f igure
1).
• Press the “HEADSET ON/OFF” key to
activate the he adset. The L ED ab ove
the key wi ll illuminate to i ndicate that
the headset is on (figure 2).
32
Figure 1
Figure 2
Using A Headset
The “HEADSET ON/OFF” ke y c ontrols the ac tivation o f the He adset.
When usi ng the headset feature, th e hand set rem ains on-hook at all
times.
Placing/Answering a Call
using the Headset On/Off Fea ture
• To answer an incoming call, press the “HEADSET ON/OFF” key to activate
the headset. The LED above the “HEADSET ON/OFF” key will be illuminated
when in ON position.
• Adjust the volume, if necessary.
• Use the control features of the headset that are available to you.
• You can dial using the keypad or a provisioned advance feature key.
• To end he adset a ctivation, pre ss the “HEADSET ON/OFF” ke y. The LED
above the “HE ADSET ON/OFF” key will not be lighted when in OFF position.
Volume Lock Feature — When the hand set, speak er, ring er or
headset volume is adjusted, the volume will automatically stay at
f
that setting in the next use.
FreeSpeechTM Talk Feature is a unique TeleMatrix feature that
allows the user the freedom to toggle between the headset,
f
handset and speakerphone modes during a conv ersation.
33
PREDIALING FEATURE
When programmed, the telephone supports a p re-dialing feature for calls made on
the Primary Directory Number, or the line corresponding to Feature Key 1 (directly
above the Sp eaker k ey). The p re-dial fe ature al lows user s to enter a numb er
before l ifting the hands et or us ing the he adset or speakerphone f or an o utgoing
call. The user can enter up to 20-digits, which are dialed if the user lifts the handset or presses the Headset On/Off or Speaker keys within 12-seconds of dialing the
last digit.
RELEASE KEY FEATURE
The “RLS” (R ELEASE) k ey i s a har d l ine bre ak. Whe n pre ssed the k ey
automatically di sconnects an exi sting ac tive l ine. There i s n o di al to ne af ter th e
“RLS” key is pressed.
To use, simply press the “RLS” key when a conversation is complete.
VOLUME CONTRO L
(Ring, Speaker, Headset, Handset)
The Sp ectrum PLUS
control located on the front of the phone.
To adjust the volume, press the right end of the “VOLUME” key and the volume is
increased. When the left end of t he “VOLUME” key is pressed, the volume is de-
creased.
The “VOLUME” key is a sixteen-step volume control.
TM
DC550 i s e quipped w ith an ADA/FCC c ompliant vo lume
34
SPEAKERPHONE FEATURE
The S pectrum PLU S
high qua lity hal f-duplex s peakerphone
feature t o allow for hands-free operation.
To use, simply press the “SPEAKER” key
when placing or answering a call. The primary directory line will activate automatically.
The LED ab ove the “SPEAKER” key w ill
illuminate to i ndicate that the speakerphone is in-use.
To d isconnect, simply p ress t he
“SPEAKER” key or “RLS” key.
TM
is e quipped wi th a
Note: Use the VOLUME
BAR to adjust the volume
of the speaker.
Note: Use the MUTE key
during conference calls to
reduce background noise.
POWER FAILURE
During an y pow er fai lure on ly two f eature key L ED’s will wor k. They ar e
keys 1 and two in the first row of keys.
35
HOLD FEATURE
The “HOLD” k ey i s u sed t o p lace a caller o n
hold. To use, simply press the “HOLD” key.
When t he “HOLD” key is active, the ha ndset
can b e l ifted off- hook or returned t o i ts on hook pos ition and the l ine wi ll no t be
disconnected. T o return t o t he caller, si mply
lift t he hands et or ac tivate the s peaker key
and press the blinking line key .
STORE FEATURE
The DC550 has a Store feature which allows a
user t o store a di aled numbe r of up t o 20digits be fore hangi ng up dur ing a c onversation. Af terwards, the stored number wi ll be
retrieved i f t he u ser p resses t he STORE key
while i n t he Idle st ate. Th e stored d igits
would the n po pulate the f irst li ne and be
treated in the s ame manne r as pre-dialed
digits.
Although the user will only be able to pre-dial
or us e the s tored di gits f or c alls o n the
Primary D irectory N umber, he or she w ill be
able to store di gits dial ed o n any o utgoing
line.
36
MUTE FEATURE
A “MUTE” key is p rovided t o a llow
privacy dur ing a ba ckground conver-
sation. Whe n th e “MUTE” key is
activated, the mi crophones i n the
handset, s peakerphone and/o r he ad-
set a re di sabled. Wh en the “MUTE”
key i s a ctivated, the party on the
other end o f the l ine will not he ar
voice. To de -activate, pr ess t he
“MUTE” key again.
Note: if the mute feature is auto matically
activated each time the s peakerphone is
enabled, the ph one may be configured in
monitor mode.
PAUSE KEY FEATURE
A “PAUSE” key is provided to insert a
1.0-second ti me bre ak whe n di aling
from the keypad or memory location.
A mul tiple o f “PAUSE” keys can b e
dialed or programmed into memory of
a caller record.
Each pause key counts as one (1) digit
when p rogrammed i nto m emory.
When pro gramming i nto me mory or
dialing, s imply pre ss th e pause key in
the appropriate dialing pattern.
37
Business Feature Keys
Advanced feature ke ys a re pr ogrammed b y your T elephone S ystem Ad ministrator or
Telephone Service Personnel. T hese features are provided by t he telephone company i n a
Nortel Digital Centrex environment. Only some of the features listed will be available to you
because each telephone is customized to a specific business application.
Auto Callback Activates the Camp-On feature. Allows the attendant to extend an incoming call to a busy sta-
Auto Dial Autodial feature permits an attendant to dial frequently called numbers by pressing the Auto-
Auto Line Provides an automatic connection between a calling station that goes off-hook and a predeter-
Call Fwd Activates the Call Forward feature that is provisioned in the Central Office.
Call Park Activates the Call Park feature. Allows the user to park a call.
Call Wait Activates the Call Waiting feature. An audible signal is heard when the phone is in-use.
Conf Activates the 3-way Conference feature.
Conf 3 Similar to Conf, but with a maximum of 3 ports.
Conf 6 Similar to Conf, but with a maximum of 6 ports.
Conf/Transfer Activates the 3-way Conferencing/Transfer feature.
Cwt Cancel Allows a station user to prevent, on a per-call basis, any incoming calls from call waiting.
DND Do Not Disturb. Also see Make Busy.
Dir Pickup Permits a station to answer a call that is ringing any line within an assigned group.
Drop Allows user to drop a call on hold. Suggest to use the Release Key.
End-to-End Activates the End to End feature.
Hunt Activates the hunting features. Hunting increases likelihood of the call being receive within an
I/C Activates Intercom feature (to a specific station).
I/C Group Activates Intercom Group feature (to a group of stations).
Inspect Allows user access to information about the set’s assigned features and incoming calls.
Leave Msg Allows the user to leave or retrieve messages.
Make Busy Allows for the set to be made busy to incoming calls. Can use the DND label.
Override Activates the Busy Override feature. Allows set to gain access to a busy station.
Page Activates the Page feature for getting access to a loudspeaker paging system.
Pickup Activates the Call Pickup feature to allow a station to pick up a call.
Pwr Features Multiple features adds a variety of C.O. provisioning services.
Privacy Activates the Privacy feature.
Priv Rls Deactivates the Privacy feature.
Query Busy Allows a stations to query the busy/idle status of one designated station within a group.
Redial Activates the Redial feature to allow for last called number dialing.
Ring Again Activates the Ring Again feature. Notifies the calling party when the station becomes free.
Spd Call Activates speed calling and gains access to memorized group lists.
Time/Date Displays the time and date for 12 seconds. Must be provisioned.
Transfer Activates the Transfer feature to transfer a call to another station.
UCD Enhances the capabilities of Uniform Call Distribution (UCD).
Wake Activates the Wake Up reminder call services .
tion and the caller the option of continuing to wait.
dial feature key.
mined location.
assigned group.
Note: Preprinted labels with the above featured names were provided in the original box.
38
ACD Call Cente r Fe ature Keys
Agent Allows ACD Supervisor to select the Agent to call when using the Call Agent feature
Agent Avail Allows the ACD Supervisor to require an Agent to receive available incoming calls,
Agt Status Allows supervisor to monitor an Agent's status. Recommend Display Queue Status.
Ans Agent Allows supervisor to receive a ring back when a Agent is calling the Supervisor.
Ans Emergency Allows supervisor to immediately answer emergency calls from Agents who have the
Call Agent Allows supervisor to call an Agent directly.
Call Supv Allows the Agent to call the Supervisor directly.
Dis Agt Sum Allows supervisor to view Agent activity in ACD group.
Disp Queue Allows supervisor or Agent to view ACD queue status.
EMK Allows Agent to immediately conference and/or record abusive calls.
Emergency Same as EMK. Reports an abusive or threatening call to supervisor.
Flex Call Allows deactivation of conference caller to smaller group.
Force Call Can also use the Release key.
In Calls Allows Agent to answer Primary Directory calls using the first key on the set.
Interflow Allows Supervisor to reroute incoming calls from one ACD group to another.
LOB Agent enters a three (3) digit code to record the nature of the call for line of business
MCH Activates the "Malicious Call Hold" feature.
Night Serv Allows supervisor to enable or disable Night Service handling.
Not Ready Allow agent to follow up on a transaction without being interrupted by the next call.
Obs Agent Allows supervisor to monitor a conversation between an Agent and an ACD caller.
Park Activates the Call Park feature.
Pwr Features Multiple features adds a variety of C.O. provisioning services.
Queue Prioritizes incoming calls in a queue by order of arrival.
Queue Status Allows Supervisor to monitor the queue status of an ACD group.
Supervisor Allows Agent to select a supervisor to call.
Transfer Activates the Call Transfer feature.
or enables the ACD Supervisor to check the status of all ACD Agent positions when
using the Display Agent Feature.
even though the Agent has pressed the Not Ready key.
Emergency key.
reporting.
Note: Preprinted labels with the above featured names were provided in the original box.
39
Keep the telephone dry. If it gets wet on the outside,
wipe it dry immediately. Liquids might contain minerals
that can corrode the electronic circuits. Do not touch the
unit if submerged in water. Call for assistance.
Use and store the telephone only in normal temperature
environments. Temperature e xtremes ca n s horten t he
life of electronic devices, damage batteries, and distort
or melt plastic parts. Avoid direct sunlight.
Keep the t elephone a way f rom excessive dus t and di rt
that can cause premature wear of parts.
Wipe the te lephone with a damp c loth o ccasionally to
keep i t looking ne w. D o no t use har sh c hemicals, cleaning solvents, or strong detergents to clean the unit.
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When p roblems ar ise during installation o r s ervice t hat c annot be
resolved using this or related documents, contact the TeleMatrix Priority Car e D epartment, Monday thro ugh Fr iday, 8:30a. m. - 4:30p. m.
MST:
Toll Free: 1-800-462-9446
Direct: 719-638-8821
Fax: 719-638-8815
www.te lematrixusa.com
Many t imes a p roblem is e ither in stallation o r u ser r elated. P lease
contact TeleMatrix PRIOR to sending a te lephone to our service center
for repair. In the unlikely event that a factory repair is necessary:
1. Include a br ief description o f the p roblem that you are
exp eriencing.
2. Include a proof of purchase for a repair under warranty.
3. Send the telephone prepaid by UPS or Parcel Post, insured to:
T eleMatrix, Inc.
Priority Care Center
5025 Galley Road
Colorado Springs, Colorado 80915
TeleMatrix will pay r eturn po stage on the re paired te lephone. All ow
2-3 weeks for delivery. When immediate replacement is required, see
our FastLane
SM
replacement policy on our internet site.
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STATEMENT OF LIMITED WARRANTY
TeleMatrix, Inc. (TMX) warrants to its [original end customer] [purchaser] that Spectrum and Marquis
ded p roducts manufactured by T MX are free f rom d efects i n ma terials an d workmanship for (5)
bran
years and Spectrum PLUS for (2) years after the date of purchase, and Regency branded products
manufactured by T MX are free from defects i n m aterials a nd workmanship f or (3) years, other than
the fo
llowing products for which the warranty period shall be one (1) year: handset batteries, either
NiCd or NiMH, us ed in TMX cordless products. If a product fails this warranty during the warranty
period, TMX will, at its o ption, either repair o r r eplace the d efective p roduct o r p arts, o r d eliver
replacements for de fective products o r parts on a n exchange basis a t n o a dditional ch arge to the
customer e xcept a s set forth bel ow. Repair parts or r eplacement p roducts m ay be ei ther n ew o r
reconditioned. Products or parts returned to TMX under this warranty will become the property of
TMX. War ranties on products r epaired by TM X e xpire at t he te rmination of the or iginal w arranty
period.
This limited warranty does not cover:
1. Products or parts which are damaged, abused or misused;
2. Any damage resulting from improper installation, maintenance or operation of the product;
3. Damage resu lting fr om unauthorized modification or re pair of the pr oduct, or f rom im-
proper connection of the product to other equipment;
4. Cords, connectors and replaceable batteries;
5. Damage in transit to the TMX repair facility;
6. Any product or part unless proof of date of purchase is su bmitted with the product when
returned for warranty repair; or
7. Costs incurred by t he customer in removing and shipping the product to TMX for repair or
replacement, and costs of reinstallation of the product.
8. Products or parts which are not owned and used by the original end user customer.
The cost and risk of loss or damage for sending the product to TMX will be borne by the customer.
TMX EX PRESSLY DISCLAIMS A LL W ARRANTIES EX CEPT THE L IMITED W ARRANTY SET FO RTH
HEREIN, WHICH IS THE SOLE AND EXCLUSIVE W ARRANTY OF THE P RODUCT, AND IS IN LIEU OF
ALL O THER WARRANTIES, WHETHER ORAL OR WRITTEN, EXPRESS O R IMPLIED, OR STATUTORY.
THERE A RE N O IMPLIED W ARRANTIES OF MERC HANTABILITY OR FI TNESS FOR A PA RTICULAR
PURPOSE. THE CUSTOMER’S SOLE REMEDY UNDER THE TMX WARRANTY SHALL BE REPAIR OR REPLACEMENT AS P ROVIDED ABOVE. IN NO E VENT W ILL T MX BE L IABLE T O C USTOMER O R ANY
OTHER PARTY FO R AN Y I NDIRECT,INCIDENTAL OR CO NSEQUENTIAL DAMAGES, I NCLUDING,
WITHOUT L IMITATION, DAMAGES O F LOST PROFITS, L OST REVENUES, L OSS OF USE OF FACILITIES OR EQUIPMENT, OR COST OF SUBSTITUTE EQUIPMENT ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, EVEN IF THE CUSTOMER HAS ADVISED TMX OF THE POSSIBILITY OF
SUCH DAMAGES. TMX LIABILITY FOR DAMAGES SHALL NOT EXCEED THE PURCHASE PRICE OF THE
DEFECTIVE PRODUCT.
This limite d w arranty is n on-transferable w ithout the p rior written ap proval of TMX . It g ives the
customer s pecific le gal rights. The c ustomer may have other rights which v ary und er lo cal law .
Some jur isdictions may not allow limitations o n the te rm of an imp lied warranty or e xclusions or
limitations of incidental or consequential damages.
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