MARQUIS 9002MWD
TWO LINE CORDLESS
HOTEL TELEPHONE
Congratulations on the purchase of your TeleMatrix
Marquis
TM
9002MWD telephone. The 9002MWD
includes advanced features suitable for use in hotel/
motel guest room environment.
TeleMatrix has designed the telephone to be simple to
install and easy to use. Cordless performance provides
convenience and mobility for all your guest rooms.
Your 9002MWD telephone is a precision electronic
device that requires minimum maintenance. Please be
sure to read the contents set forth in the user’s guide to
become familiar with the wiring and functionality of
this product.
2
CAUTION
To reduce the risk of fire or injury, read and follow these instructions:
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
1. Use only the desi gnated battery pack for cordless handset and power adapter for the base.
2. Do not dispose of the battery(ies)i n a fire. The cell may exp lode. Check with the loca l codes for
possible special disposal instructions.
3. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and may cause damage to the
eyes or skin. It may be toxic if swallowed.
4. Exercise care in handling batteries in order not to short the battery with conducting materials such as
rings, bracelets and keys. The battery or conductor may overhea t and cause burns.
5. Do not attempt to recharge the battery(ies) provided with or identified for use with this product. The
batteries may leak corrosive electrolyte or explode.
6. Do not attempt to rejuvenate the battery(ies) provided with or identified for use with this product by
heating them. Sudden relea se of t h e bat t ery elec t rol yte may occur causin g bur n s or irrit a ti on to th e eyes
or skin.
7. When replacing the batteries, all batteries should be replaced at the same time. Mixing fresh and
discharged batteries could increase internal cell pressure and rupture the discharged battery(ies).
(Applies to products employing more than one separately replaceable primary battery).
8. When insertin g batteries into thi s product, the prop er polarity or direc tion must be observed. Reverse
insertion of batteries can cause charging, and that may result in leakage or explosion (applies to product
employing more than one separately replaceable primary battery).
9. Remove the bat teries from th is produc t if the pr oduct will n ot b e used for a lon g period of ti me (severa l
months or more) since during this time the battery could leak in the product.
10. Discard dead batteries as soon as possible since dead batteries are more likely to leak in a product.
11. Do not store this product, or the batteries provide with or identified for use with this product in h i g h
temperatu re areas . Batteri es that a re stored in a freezer o r refrig erator for the pu rpose of extendi ng th e
shelf life should be protected from condensation during st orage and defrosting. Batteries should b e
stabilized at room temperature prior to use after cold storage.
SAVE THESE INSTRUCTIONS
3
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to
persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or laundry tub, in a wet
basement, or near a swimming pool.
5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it from overheating, these
openings must not be blocked or covered. The openings should never be blocked by placing the product on the bed, sofa,
rug, or other similar surface. This product should never be placed near or over a radiator or heat register. This product
should not be placed in a built-in installation unless proper ventilation is provided.
IF UNIT IS EQUIPPED WITH POWER ADAPTER:
7. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of
the type of power supply to your home, consult your dealer or local power company.
IF ADAPTER IS PROVIDED WITH A GROUNDED TYPE ATTACHMENT PLUG:
8. This product is equipped with a three wire grounding type plug, a plug having a third (grounding) pin. Th is plug will o nly f it
into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your
electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding type plug.
IF ADAPTER IS PROVIDED WITH A POLARIZED ATTACHMENT PLUG:
This product is equipped with a polarized line plug (a plug having one blade wider than the other). This plug will fit into the
power outlet only one way. This is a safety feature. If you are unable to inset the plug fully into the outlet, try reversing the
plug. If the plug should still not fit, contact your electrician to replace your obsolete outlet. Do not defeat the safety
purpose of the polarized plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.
10. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short
out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product, but take it to a qua lifie d s erviceman when some
service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks.
Incorrect re-assembly can cause electric shock when the appliance is subsequently used.
13. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only those controls, that
are covered by the operating instructions because improper adjustment of other controls may result in damage and will
often require extensive work by a qualified technician to restore the prod uct to normal operation.
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance.
14. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical
shock from lightning.
15. Do not use the telephone to report a gas leak in the vicinity of the leak.
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
4
FCC Part 15 C ompliance
Warning: Changes or modifications to this unit not expressly approved by the
party responsible for compliance could void the user's authority to operate the
equipment.
NOTE: This equipment has been tested and found to comply with the limits for
Class B digital device, pursuant to Part 15 of the FCC Rules, These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and, can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio TV technician for help.
Canadian Emissions Compliance
"This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus set out in the Radio Interference Regulations of
the Canadian Department of Communications. "
5
DOC - NOTICE AND LOAD NUMBER STATEMENT
NOTICE: The Canadian Department of Communications label identifies certified equipment. This
certification means that the equipment meets certain telecommunications network protective, operational
and safety requirements. The Department does not guarantee the equipment will operate to the user's
satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of
the local telecommunicati ons company. The equipment must also be installed using an accep table method
of connection. In so me cases, the company's insid e wiring associated with a si ngle line individ ual service
may be extended by means of a certified connector assembly (telephone extension cord). The customer
should be aware that compliance with the above conditions may not prevent degradation of service in some
situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated
by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions,
may give the telecommun ications company cause to req uest the user to disconnect t he equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate
electric inspection authority, or electrician, as appropriate.
The Load Number (LN) assign ed to each terminal device denotes the p ercentage of the total load to be
connected to a telephone loop, which is used by the device, to prevent overloading. The termination on a
loop may consist of any combination of devices subject only to the requirement that the total of the Load
Numbers of all the devices does not exceed 1 00. An alphabetic suffix is also specified in the Load Number
for the appropriate ringing type (A or B), if applicable. For example, LN = 20 A designates a Load Number
of 20 and an "A" type ringer.
6
NOTIFICATION TO THE TELEPHONE COMPANY
Before you may connect your telephone you must notify the telephone company of particular
line(s) to which such connections is to be made, and provided to the telephone company the
FCC registration number and ringer equivalence number of the registered protective circuitry.
The customer shall give notice to the telephone company upon final disconnection of such
equipment or circuitry from the particular line(s).
MALFUNCTION OF TELEPHONE
In the event that your telephone fails to work properly during your ownership and use of it,
you should disconnect it from the telephone line to determine if it is your phone, which is not
working properly, or if it is problem in the telephone company's network. If the problem is
with your telephone you should discontinue its use until it is repaired.
TELEPHONE CONNECTION REQUIREM ENTS
Except for telephone company- provided ringers, all connections to the telephone network
shall be made through standard telephone company provided jacks, in such a manner to allow
for easy and immediate disconnection of the terminal equipment. Standard jacks shall be so
arranged that if the plug connected thereto is withdrawn, no interference to the operation of the
equipment at the customer's premises which remains conne cted to the telep hone net work shall
occur by reason of such withdrawal. These telephones may not be used on party lines or coin
operated lines.
CHANGES IN TELEPHONE COMPANY EQUIPMENT OR FACILITIES
The telephone company is entitled to make changes in its facilities equipment, operatio ns, and
procedures. Should these changes be expected to render your terminal equipment incompatible
with the telephone company's facilities you will be given sufficient notice to allow you to
make the necessary modification to your terminal equipment without any interruption of your
service.
“Basically, the adaptor in package and the phone unit are operating together. The phone unit
will not function and cannot access the phone line without the assigning packaging adaptor and
wiring. Furthermore, the phone design is a properiatary one and cannot directly connect to the
network without the adaptor.”
7
Consumer Information:
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bot-
tom of this equipment is a label that contains, among other information, a product identifier in the format
US:2N3WI26B97359 If requested, this number must be provided to the telephone company.
An applicable certification jacks Universal Service Order Codes (USOC) f or the equipment is provided (i.e.,
RJ14C) in the packaging with each piece of approved terminal equipment.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with
the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs
on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas,
the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a
line, as determined by the total RENs, contact the local telephone company. [For products approved after July 23,
2001, the REN for this product is part of the product identifier that has the format US:2N3WI26B97359 The digits
represented by 26 are the REN without a decimal point (e.g., 26 is a REN of 2.6). For earlier products, the REN is
separately shown on the label.]
If this equipment 97359/973591 causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice is n't pract ic al, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operati ons or procedures that could affect
the operation of the equipment. If this happens the telephone company will provide advance notice in order for
you to make necessary modifications to maintain uninterrupted service.
Please follow instructions for repairing if any (e.g. battery replacement section); otherwise do not alternate or repair any parts of device except specified.
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service
commission or corporation commission for information.
This equipment is hearing aid compatible.
NOTICE: If your home has specially wired alarm equipment connected to the telephone line, ensure the instal l a-
tion of this [equipment ID] does not disable your alarm equipment. If you have questions about what will di sable
alarm equipment, consult your telephone company or a qualified installer.
Should you experience trouble with this equipment, please contact (TeleMatrix, Inc.Customer Care Center 5025
Galley Road Colorado Springs, CO. 80915 . Toll Free:1-800-462-9446 Direct:719-638-8821 Fax:719-638-8815
www.telematrixusa.com) for repair or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
[NOTICE: According to telephone company reports, AC electrical surges, typically resulting from
lightning strikes, are very destructive to telephone equipment connected to AC power sources. To
minimize damage from these types of surges, a surge arrestor is recommended.]
8
Features .........................................................…………………........................ 10
Controls .............…..............………………….................................................. 11
Installation …………………............................................................................. 17
Wall Mounting .....…..............................................…………………................ 18
Switch Settings .…………………..…............................................................... 22
Programming ..........….........................................………………….................. 23
Operation .................…........................................................…………………. 26
Service ......................…........................................…………………................ 36
Warranty .....................…............………………….......................................... 37
Spare Part List ……………………………………………...………………… 38
9
• Two Line Operation
• Cordless Handset, 900 Mhz Operation, with Handshake Technology
• Long Life Rechargeable NiCd Battery for Handset
• Speakerphone (on Base Unit)
• 10 Guest Service Keys (Speed Dial Locations)
• TouchLite
TM
Message Waiting Indicator/Retrieval Feature
• Convenient Data Port (on line1 and line2)
• Line Selectors (on Base Unit and Handset)
• “Soft-Key” Volume Control (Handset -- 8 step/ADA Compliant)
• HI/Low Ringer Volume Controls (on Handset)
• Speaker Volume Control Up/Down Switch (on Base Unit)
• Line Status Indicators (In-Use/Hold/Speaker/Ring)
• Hold Key (on Handset)
• Mute Key (on Base Unit)
• Conference Key (on Handset)
• Redial/Pause Key (submerged)
• Flash Key (submerged)
• Handset Locator Key (On Base Unit)
• Charge Light Indicator (On Base Unit)
• Desk Or Wall Mountable
• Operates Behind 24/48 Volt Systems
• Hearing Aid Compliant
10
TOP UNIT
(1)
(16)
(15)
NEON LED
123
456
GHI
789
PQRS
*0#
HOLD
LINE1
ABC
JKL
TUV
LINE2 MUTE
STORE
DEF
MNO
WXYZ
(13)
(12)
FLASH
(14)
FOR MESSAGES
(11)
PRESS HERE
(10)
REDIAL
(9)
(8)
(5)
SPEAKER
(2)
(3)
11
(4)
(7)
(6)
BASE UNIT
1. Handset ..........……………………..….....…...…... Hearing aid compatible, low profile styling.
2. Charge LED …….……………………………….. Indicator that lights when the handset is charging.
3. Hold Key ………………………………………… Used to place caller on hold.
4. Line Keys ………………………………………… Used to select line 1 and/or line 2.
5. In-Use / Ringer Indicator ………………………... Indi cato r shows line ringing, line in use and/or in hold
status.
6. Mute Key ………………………………………… Used to mute base speakerphone. LED indicator shows
when Mute is in use.
7. Speaker Key ……………………………………… Used to activate speaker mode. LED indicator shows
when Speaker is in use.
8. Speakerphone Volume Control Rocker Switch ….. Used to control the loudness of the speakerphone.
9. Locate Key ………………………...……………... Used to locate the handset unit.
10. Pause/Redial Key ....………..........………….….… Submerged key used to program pause into speed dial
memory or used to dial the last number dialed
TM
11. TouchLite
key used for message retrieval. LED indicator will blink
indicating a new message in the user’s voice mail box
(user must subscribe to a messaging system).
One Touch Message Retrieval Key… Combination visual message waiting lamp & speed dial
12. Flash Key ........…….…...............…………………. Submerged key used to program a flash timing into
speed dial memory.
13. Store Key ...……….………….......….................…. Submerged key used to program speed dial keys.
14. Guest Service Keys (Speed Dial) ……………….… 10 programmable speed dial keys used for one-touch
access to hotel guest services.
15. Neon 90V / LED Switch …………………………. Used to select 90 Volt Neon or low voltage LED
operation for Message Waiting.
16. Antenna …………………………………………... Used to communicate with the handset.
12
HANDSET VIEW
A
(12)
(1)
(3)
I
H
R
E
G
N
I
R
O
L
(10)
(7)
(8)
LINE1 LINE2HOLD
123
45 6
GHI
789
PQRS
*
REDIAL
13
CONFERENC EON/OFF ON/OFF
BC
JKL
TUV WXYZ
0
VOLUME
(4)(5)
(2)
DEF
MNO
#
FLASH
(6)
(9)
(11)
HANDSET UNIT
1. Handset ..........…………...........…………….... Hearing aid compatible, low profile styling.
2. ON/OFF Line Key ...............……………..…... Used to activate line.
3. Line Indicator ………………………………... Indicator shows when the line is in use.
4. Hold Key ........................……………......…... Used to place call on hold.
5. Conference Key ……………………………… Used to conference line 1 and line 2.
6. Numeric Dialing Keypad ……………………. Used to dial numbers.
7. Redial Key ………………………….……….. Used to dial the last number dialed.
8. Handset Volume Control ………………….… Used to increase or decrease volume
9. Flash Key ........………............…………….... Provides a 600mS timed line break.
10. Handset Ringer HI/LOW Con tro l Switch …... Used to control the loudness of the handset
ring.
11. Handset to Base Connection ………………..... Charges the battery when placed into the
cradle and connected to the base.
12.
Antenna …………………………………………... Used to communicate with the base unit.
14
TOP SIDE
BOTTOM
(1)
LEFT SIDE
T
A
D
A
(2)
15
1. Telephone Jack …………...................... Modular receptacle for plugging
in telephone line.
2. Data Port …………..………........…...... Convenient port to connect a computer
modem, fax or answering device.
3. Voltage Selector Switch ……………………. Used to select 24 Volt, 48 Volt or OFF.
16
Caution
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
• Never touch uninstalled telephone wires or terminals unless the telephone line
has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
Parts Check List
The following parts are included with the
9002MWD:
1. Stationary Base Unit.
2. Mobile Handset Unit.
3. 15’ Modular Line Cord.
4. 15’ Modular Line Cord
5. 120V Passthrough Power Adapter,
12VDC.
6. Handset Battery Pack.
3
4
5
L
I
N
E
2
L
2
L
+
1
L
2
PQRS
CHARGE
6
STORENEON OFF LED
123
ABC
456
JKL
GHI
789
TUV
*0#
OPER
1
FLASH
FOR MESSAGES
DEF
PRESS HE RE
REDIAL
MNO
LOCATE
WXYZ
17
Wall Mounting Your Telephone*
The 9002MWD is designed to be conveniently
wall mounted.
Note: A 9002MWD wall mounting
kit must be used (not included)
Follow these easy steps:
1. The handset retaining clip must be
engaged to secure the handset when
hanging up. To engage the clip,
unsnap the clip, rotate the clip 180º
and then snap the clip into place.
2. A separate wall mount wedge kit is
needed for this installation. This
wedge will allow the telephone to be
at the correct angle when wall
mounted. To install the wedge for
wall mounting, snap into place.
* The wall mount wedge can be
ordered separately. See the Parts
List in the back of this manual.
18
Power Adapter “LINE” Connection
The power adapter “LINE” connection is
used to connect the telephone lines from
the wall jack to the telephone.
Using the 15’ modular telephone line cord
provided, connect one end of the cord to
the RJ14 telephone jack on the wall or
base board. The remaining end of the
cord plugs into the “LINE” side of the
power adapter.
Power Adapter “PHONE” Connection
The power adapter “PHONE” connection is
used to provide both the telephone line and
the power source to the telephone.
Using the 15’ modular telephone line cord
provided, plug one end of the line cord into
the back of the telephone. Plug the remaining end into the power adapter jack labeled
“PHONE”.
P
H
O
N
E
120V AC Power
The telephone will not function if the line cord connections are not properly inserted into the correct jack. Be sure that the telephone line cord connections are not reversed. (“LINE”/”PHONE”).
IMPORTANT!
19
Install the Handset Battery
To install the handset batter y ;
1. Open the battery cover as shown,
2. Insert the battery pack. Match the polarity
marks from the battery to the case (+ to
+).
3. When properly installed, the battery will
slide into position. DO NOT FORCE THE
BATTERY. Be sure the contacts are centered and the battery tab is placed into the
tab slot. Note: if the battery does not
seem to fit, turn the battery on the opposite side and re-insert.
4. Replace the battery cover by inserting the
open end of the cover into the handset and
pressing the back into place.
Battery Cover
Removal
2. Grip Here
3. Press Down
Center
4. Slide Downward
1. Insert small screwdriver and lift upward
to release cover
Removing the Handset Battery and
Battery Cover
1. Insert a small screwdriver into bottom
slot. Lift the cover by lifting the screwdriver. Do not lift the cover more that
1/2”.
2. Grip the handset tightly on the sides.
3. Depress the cover where the top portion
of the battery cover (middle of the handset base) meets the handset. This will release the battery cover lock.
4. Slide the cover downward and remove.
20
Battery Placement Tab Must Be
Placed Into Housing Slot
DO NOT LIFT MORE THAN 1/2” UPWARD
Charging the Handset Battery
The Handset Battery is a Ni-Cd battery. This
battery requires a full charge prior to use to
ensure long life. To charge the battery, complete the installation procedure by plugging
in the power source to the outlet and the
9002MWD telephone.
Install the battery into the handset with the
positive (+) battery side to the positive (+) on
the han dset, and the ne gative (-) ba ttery side
to the negative (-) on the handset. Re-install
the cover and place the handset into the base
unit.
Charge the battery for at least 24 hours
before operating the telephone.
Battery Charging
Battery Life When Completely Charged
Charge Time: 24 hours minimum
Talk Time: 6 hours
Standby (handset off hook) 14 days
For ordering information of additional batteries see the
parts list in the back of this manual.
A Battery Charging System is available
for purchase. Contact TeleMatrix
Customer Service for details.
21
Message Waiting Lamp
The 9002MWD supports a low-voltage LED
message waiting lamp or 90VDC neon.
To turn ON, slide the switch to the “LED” or
“NEON” position. The switch is located
underneath the overlay and faceplate on the top
of the base.
Note: The 9002MWD is factory preset to
the “Neon” setting.
*NOTE: The Caller ID feature and Voice
Mail will ONLY operate if you subscribe
to your local telephone company and/or if
your PBX telephone system is equipped
with this technology. These telephone
features will not work unless you are a
!
subscriber.
If you are uncertain whether your PBX
telephone system can transfer Caller ID
data, contact your telephone service provider or your PBX Service Company.
22
Guest Service Keys
(Speed Dial Memory)
The 9002MWD has 10 one-touch speed dial
memory locations that are used as a convenience for dialing frequently used numbers.
Each speed dial memory location can store up
to 32 digits.
Step: Procedure:
1. Press the Speakerphone ON/OFF ke y to acti vate
the phone.
2. Locate the Store key under the plastic overlay on
the top housing. Press the “Store” key.
3. Dial the digits using the numeric dial p ad
(example: 1 2 3 4 5 6).
4. Press the desired speed dial location (1 through 5
or 10, plus the message waiting lamp) where the
memory is to be saved.
____________________________________________
To program additional numbers, repeat steps 3 thru 4.
____________________________________________
Note:
To program Speed Dial into the telephones memory, the line cord must
be plugged into the power adapter
and the telephone line cord must be
plugged into the wall jack. The
Speaker key must be activated.
3
The TouchLiteTM Feature
TouchLite
tion that integrates the visual message waiting
lamp and a speed dial memory key into one
function. It allows easy-access for guests to
retrieve voice mail or front desk messages.
When the red message waiting lamp lights to
notify a guest that a message is waiting, a
simple press of the red TouchLite
the guest to the message center or the front
desk.
Note: The TouchLite
memory location to your 9002MWD telephone.
TM
is a patent-pending new innova-
TM
connects
TM
key adds an additional
Programming The TouchLiteTM
See “Programming: Guest Service Keys
(speed dial memory)”
24
*NOTE: The Caller ID feature and Voice
Mail will ONLY operate if you subscribe
to your local telephone company and/or if
your PBX telephone system is equipped
with this technology. These telephone
features will not work unless you are a
!
subscriber.
If you are uncertain whether your PBX
telephone system can transfer Caller ID
data, contact your telephone service
provider or your PBX Service Company.
Programming A Flash Into Memory
The “Flash” key is a storable function into
memory that is used to provide a 600mS timed
line break. This function may be required for
accessing line features provided by your
telephone system or local telephone company.
For example, many times the “Flash” is used
to access line features such as “call waiting”,
“call transfer”, “Call pick-up”, etc. Contact
your system coordinator or local telephone
company regarding special line features that
you may have where a Flash key is needed.
Programming A Pause Into Memory
The “Pause” key is used to program a 3
second delay into memory. A speed dial
number may need to pause during its dialing
sequence to insure proper connections. For
example, some telephone systems require that
a ‘9’ be dialed to access an outside telephone
line. In this case, a pause should be stored
after the digit ‘9’ for timing purposes.
When in the store mode, press the REDIAL/
PAUSE key ( submer ged) to s tore a p ause in to
the program memory.
Note: the “Flash” function counts as 1 digit
when stored into a speed d ial memory location
Note: the “Pause” function counts as 1 digit
when stored into a speed d ial memory location
5
HANDSET DIALING
Placing A Call Using The Handset
Follow the instructions below for placing a
call using the handset.
1. Lift the handset from the base and activate
the ON/OFF line key.
2. Dial out using the numeric dial pad on the
handset or the base.
3. To end the call, simply replace the handset back on the cradle, or press the ON/
OFF key again.
Placing A Call To Guest Services
Using the Handset
Starting with the Handse t:
To reach guest services from the handset, activate the line ON/OFF key on the handset.
Press the speed dial key on the base unit.
Starting with the Base Unit:
To reach guest services, press the speed dial
key on the base unit. The speaker and the line
will automatically activate.
To talk on the handset, activate the line one
ON/OFF key on the handset. The call will be
transferred to the handset and the base speaker
will de-activate.
SPEED DIAL
OPERATION
(ACTIVE KEYS)
HANDSET BASE
L1 L1
L1/SPKR
L2/SPKR
Note: The handset only allows
speed dialing from line 1. If line
1 is busy, then speed dialing
from the handset will no t work.
6
BASE UNIT DIALING
Placing A Call Using The Base Unit
Follow the instructions below for placing a call
using the base unit.
1. The handset can either be on or off the base
cradle when dialing from the base unit.
2. Press the desired line key or activate the
SPEAKER key. When activating the
Speaker key, line one is automatically selected.
3. Dial out by using the numeric dial pad on
the base unit.
4. To end the call, simply press the Speaker
key.
7
Locating The Handset
The 9002MWD is equipped with a
handset locator feature key located on
the base.
Simply press the “LOCATE” button
on the base unit. The handset will
beep for about 15 seconds. Once the
handset is located, simply press the
ON/OFF key to activate your handset.
Technology Feature:
Frequency Range Limitation
The 9002MWD cordless phone comes with
a special Frequency Range Limitation of
200 feet within the design of the phone. This
feature is designed specifically the hotel and
lodging industry to provide
clarity and security.
8
Using The Handset
Volume Control
A convenient handset volume control is
provided. This volume control will adjust
the loudness of the handset. The loudness
can be adjusted in eight (8) steps up or
down.
Using The Speakerphone
Volume Control
A rocker volume switch is provided to
adjust the loudness of the speakerphone.
Simply press the upper part of the rocker
switch to increase the volume or press the
lower part of the rocker switch to lower
the volume. The loudness can be adjusted
in eight (8) steps up or down.
9
Line Status Indicators
(Base Unit)
The 9002MWD has visual LED indicators
located on the base unit that indicates the
status of the telephone.
Ringing of Line
The LED above the line key blinks rapidly
GREEN showing which line is ringing.
Line In-Use
The LED above the line key shows a
steady GREEN color when off-hook.
Line On-Hold
The LED above the line key is steady
RED when the “Hold” key is active.
Line Mute
The LED above the MUTE key is a steady
RED when the “Mute” key is active.
Line Status Indicators
(Handset Unit)
The 9002MWD has visual LED indicators
located on the handset that indicates the
status of the telephone.
Ringing of Line
The LED above the line key blinks rapidly
RED showing which line is ringing.
Line In-Use
The LED above the line key shows a
steady RED color when off-hook.
Line On-Hold
The LED above the line key blinks rapidly
RED when the “Hold” key is active.
Conference
The LED above the line 1 and line 2 blink
when placing caller on hold and is steady
RED when conference is activated.
Note:
The RED/GREEN in-use indicator s are
controlled by the 24V/48V/OFF switch
settings. Refer to “Switch Settings” in
this manual if the in-use indicators are
not functioning properly.
10
Using The Data Port
The 9002MWD is equipped with a convenient
port on the right side of the base unit. This
modular receptacle is used to plug in any
standard telephone device such as a computer
modem, answering machine or fax machine.
Note: The data port appears on line 2.
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Using The Hold Feature (Base Unit)
The “Hold” key is used to place a caller on
hold. To use, simply press the “Hold” key.
The LED light will show a steady RED to
indicate that the line is on hold.
When placing a caller on hold, the line will
not be disconnected. To return to the caller,
press the active line key on the base. The
speakerphone will be re-activated.
Note: Pressing the line key on the base when the
handset is on hold will activate the line on the base
unit. The handset will stay on hold but the base will
be active.
Using The Mute Feature
A “Mute” key is provided to allow for
privacy during a background conversation.
When the “Mute” key is activated, the
microphone in the speakerphone within the
base becomes disabled. When the “Mute”
feature is activated, the caller will not hear
your voice. The “Mute” key will illuminate
to show that the feature is activated
indicated by a solid red LED.
To de-activate, press the “Mute” key again.
The LED turns off.
The Mute feature only works on the base unit. The
handset does not mute out when the MUTE key is
active.
32
Redial (Optional)
The “Redial” key is used to automatically
redial the last number that was manually
dialed from the numeric dial pad of the
specific handset or base unit. It is a
submerged key located underneath the
plastic overlay on the base.
To use (handset):
• Lift the handset
• Press line 1 or line 2 key.
• Press the “Pause/Redial” key.
• The number that was last dialed on the
handset will automatically redial.
To use (base unit):
• Press line 1 or line 2 key.
• Press the “Redial” key.
• The number that was last dialed on the
base will automatically redial.
33
Using The Conference Feature
On the Handset
The “Conf” key is used to establish a 3- way
conversation. The conference feature is activated when pressing a sequence of line keys.
A 3-way “Conference” call can be established
while on the handset. To use the “Conference”
feature:
Handset Only:
1. Place the line that is currently in-use on
HOLD by pressing the “Conf/Hold” key.
The line status indicator will turn from
steadily RED to blinking RED.
2. The second call can be connected by selecting the idle line key and dialing the call to
activate the second line.
3. When the second call is established, activate the 3-way conference call by placing the second call on HOLD. Both lines will be on hold. To bridge them together, press the “Conf/
Hold” key. Now, all three parties can now converse.
4. To end the call, simply hang-up by placing the handset back in its cradle (on-hook). Both
callers will drop-off and both lines will hang-up.
5. If you wish to continue speaking with one of the callers and wish to “drop” the other
caller, simply press the line key of the caller you wish to disconnect. The other caller will
automatically stay connected on the line.
14
Placing a Call Using the
Speakerphone (on Base Unit)
The 9002MWD is equipped with a high
quality speakerphone feature to allow for
hands-free operation. To use, simply press the
“SPEAKER” key when placing or answering
a call. The telephone line will activate
automatically.
The LED above the “SPEAKER” key will
illuminate to indicate that the speakerphone is
in-use.
To hang-up, press the “SPEAKER” key
again.
To use the handset, pick up the handset from
the cradle and press the ON/OFF key on the
handset to activate the same line. The speakerphone will disconnect. To re-activate the
“SPEAKER” key, simply press the
“SPEAKER” key.
15
When problems arise during installation or service that cannot be
resolved using this or related documents, contact the TeleMatrix
Technical Service department 8:30a.m. - 4:30p.m. MST:
Toll Free: 1-800-462-9446
Direct: 719-638-8821
Fax: 719-638-8815
Web Site: http://www.telematrixusa.com
Many times a problem is either installation or user related. Please
contact TeleMatrix PRIOR to sending a telephone to our service
center for repair. In the unlikely event that a factory repair be
necessary:
1. Include a brief description of the trouble that you are
experiencing.
2. Include a proof of purchase for a repair under warranty.
3. Send the telephone freight prepaid by UPS or Parcel Post
insured to:
TeleMatrix
Repair Center
5025 Galley Road
Colorado Springs, CO. 80915
TeleMatrix will pay to return the repaired telephone to you. Allow
2-3 weeks for delivery.
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STATEMENT OF LIMITED WARRANTY
TeleMatri x, Inc. and TeleMat rix Equipment , LLC (TMX) warrant s to its [origina l end customer] [pu rchaser]
that Spectrum, Spectrum Plus and Marquis branded products manufactured by TMX are free from defects in
materials and workmanship for five (5) years after the date of purchase, and Regency branded products
manufactured by TMX are free from defects in materials and workmanship for three (3) years, other t han the
following products for which the warranty period shall be one (1) year: handset batteries, ei ther NiCd or NiMH,
used in TMX cordless products. If a product fails this warranty during the warranty period, TMX will, at its
option, either repair or replace the defective product or parts, or deliver replacements for defective products or
parts on an exchange basis at no additional charge to the customer except as set forth below. Repair parts or
replacement prod ucts may be either new or recon ditioned . Products or parts return ed to TMX under this warranty will become the property of TMX. Warranties on products repaired by TMX expire at the termination of
the original warranty period.
This limited warranty does not cover:
1. Products or parts which are damaged, abused or misused;
2. Any damage resulting from improper installati on, maintenance or operation of the product;
3. Damage resulting from unau thorized modification or repair of the product, or from improper
4. Cords, connectors and replaceable batteries;
5. Damage in transit to the TMX repair facility;
6. Any product or part unless proof of date of purchase is submitted with the product when returned for
7. Costs incurred by the customer in removing and shipping the product to TMX for repair or
8. Products or parts which are not owned and used by the original end user customer.
The cost and risk of loss or damage for sending the product to TMX will be borne by the customer.
TMX EXPRESSLY DISCLAIMS ALL WARRANTIES EXCEPT THE LIMITED WARRANTY SET
FORTH HEREIN, WHICH IS THE SOLE AND EXCLUSIVE WARRANTY OF THE PRODUC T, AND IS
IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED,
OR STATUTORY. THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. THE CUSTOMER’S SOLE REMEDY UNDER THE TMX WARRANTY
SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. IN NO EVENT WILL TMX BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES OF LOST PROFITS, LOST
REVENUES, LOSS OF USE OF FACILITIES OR EQUIPMENT, OR COST OF SUBSTITUTE EQUIPMENT ARIS ING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, EVE N IF THE CUSTOMER HAS ADVISED TMX OF THE POSSIBILITY OF SUCH DAMAGES. TMX LIABILITY FOR
DAMAGES SHALL NOT EXCEED THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT.
This limited warra nty is non-transferable without the prior written approval of TMX. It gives the cu stomer
specific legal rights. The customer may have other rights which vary under local law. Some jurisdictions may
not allow limitations on the term of an implied warranty or exclusions or limitations of incidental or consequential damages.
connection of the product to oth er equipment;
warranty repair; or
replacement, and costs of reinsta llation of the product.
17
Spare Parts List
The following 9002MWD accessories and spare parts are available
from TeleMatrix.
Part List
Description Number Price*
Complete Handset Unit (light ash) 22088-ASH $59.00
Complete Handset Unit (black) 220881-BLK $59.00
Handset Battery Pack—NiCd 11004 $15.00
12V DC Power Supply Adapter (light ash) 36005-ASH $15.00
12V DC Power Supply Adapter (black) 360051-BLK $15.00
15’ Modular Line Cord.(light ash) 17023-ASH $8.00
15’ Modular Line Cord.(black) 170231-BLK $8.00
Wall Mount Wedge Call for pricing
*Pricing in USD$ Currency. Freight is Prepay and Add.
To Place An Order
1. Contact TeleMatrix Customer Service department 8:30a.m. - 4:30p.m. MST
2. Or visit our web site for ordering information and local distributors.
Toll Free: 1-800-462-9446
Direct: 719-638-8821
Fax: 719-638-8815
Web Site: http://www.telematrixusa.com
Version 5.0
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