USER GUIDE FOR
THE SURE TV BOX 8320HD
&
THE SURE TV SERVICE
Issue date: 02/12/13
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Introduction
To get the most out of your Sure TV Box, we recommend that you:
o Read the separate Quick Start Guide enclosed with your Sure TV Box.
o Read this User Guide to help understand how to use the Sure TV Service.
o Connect to your home network using the Ethernet cable supplied with your Sure TV Box.
Connecting to your home network (and your Sure Broadband connection) is important, not only because you’ll
be able to access the full Sure TV service (including extra channels, on demand and other web based catch up
services), but also because we will send remote software updates periodically to your Sure TV Box to keep
your Sure TV Box up to date with our latest developments and features.
Contents
1. Staying Safe ..................................................................................................................................................... 4
2. Your Sure TV Box ............................................................................................................................................. 5
3. Unpacking Your Sure TV Box .......................................................................................................................... 5
3.1. What’s included in your Sure TV Box package ....................................................................................... 6
3.2. Connecting your Sure TV Box to your TV ............................................................................................... 6
3.3. Setting your TV format ........................................................................................................................... 6
3.4. Connecting your Sure TV Box to your home theatre system ................................................................ 6
3.5. Using your remote control ..................................................................................................................... 7
3.5.1. Installing/replacing batteries ......................................................................................................... 7
3.5.2. Entering text .................................................................................................................................... 7
4. Setting Up Your Sure TV Box .......................................................................................................................... 8
4.1. Setting a Parental Control PIN ................................................................................................................ 8
4.2. Connecting to the Internet ..................................................................................................................... 8
4.2.1. Using an Ethernet network cable - recommended ........................................................................ 8
4.2.2. Using your home’s wireless network ............................................................................................. 9
4.3. Tuning in to digital TV ............................................................................................................................. 9
5. Using Your Sure TV Box ................................................................................................................................ 10
5.1. The Home screen .................................................................................................................................. 10
5.2. Watching TV .......................................................................................................................................... 10
5.2.1. Pause and rewind live TV .............................................................................................................. 10
5.2.2. 8 day Programme Guide ............................................................................................................... 11
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5.2.3. TV Channel Universe ..................................................................................................................... 11
5.2.4. Recording TV ................................................................................................................................. 11
5.2.5. My TV Recordings ......................................................................................................................... 13
5.2.6. Subtitles ......................................................................................................................................... 13
5.2.7. Audio Description ......................................................................................................................... 14
5.2.8. Source Selection ............................................................................................................................ 15
5.3. Sure TV Online Features ....................................................................................................................... 16
5.3.1. My Island ....................................................................................................................................... 16
5.3.2. My Island On Demand .................................................................................................................. 16
5.3.3. Film4oD ......................................................................................................................................... 17
5.3.4. Guernsey FC TV ............................................................................................................................. 18
5.3.5. Remote Record App ...................................................................................................................... 18
5.4. Using The Media Centre ....................................................................................................................... 19
6. Additional Information ................................................................................................................................. 20
6.1. Setup and Diagnostics ........................................................................................................................... 20
6.1.1. Information and Diagnostics ........................................................................................................ 20
6.1.2. Programme Setup ......................................................................................................................... 20
6.1.3. Parental Control ............................................................................................................................ 20
6.1.4. Channel Tuning-In ......................................................................................................................... 20
6.1.5. Audio and Video Setup ................................................................................................................. 20
6.1.6. Network Connection ..................................................................................................................... 20
6.2. Standby Mode ....................................................................................................................................... 21
6.3. Sleep Mode ........................................................................................................................................... 21
6.4. Updates ................................................................................................................................................. 21
6.5. Reset Options ........................................................................................................................................ 21
7. Troubleshooting ............................................................................................................................................ 22
7.1. Remote control ..................................................................................................................................... 22
7.2. Digital TV reception .............................................................................................................................. 22
7.3. Picture Quality ...................................................................................................................................... 23
7.4. Connectivity .......................................................................................................................................... 23
7.5. The EPG ................................................................................................................................................. 23
7.6. Hard disk ............................................................................................................................................... 23
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1. Staying Safe
For your own safety, please read the following instructions.
WARRANTY WARNING: All repairs must be undertaken by a qualified Sure TV technician. Do not attempt to
repair or replace any part of your Sure TV Box. Not only is it dangerous, but any attempt to open, modify or
dismantle your Sure TV Box or its software will immediately invalidate your warranty.
Before you set up your Sure TV Box
o Your Sure TV Box and its accessories are designed to be used in the British Isles, inside the home.
o Keep your Sure TV Box and its accessories, including any plastic, packaging and batteries, out of the
reach of children.
o Only use accessories which are provided with or recommended for use with your Sure TV Box.
o Do not drop your Sure TV Box.
o Install your Sure TV Box on a firm and flat surface.
o Always allow a minimum of 5cm above and around each side of your Sure TV Box for cooling.
o Never expose your Sure TV Box to anything which might drip, splash or melt.
o Never stand objects with liquids, such as vases, on or near to your Sure TV Box.
o Do not place naked flame sources, such as candles, on or near to your Sure TV Box.
o Keep your Sure TV Box away from domestic heating equipment, direct sunlight or humidity. Always
disconnect your Sure TV Box from the socket before cleaning it.
o Do not insert foreign objects into the openings or connection ports of your Sure TV Box.
o You can use an external surge protection device to protect your Sure TV Box during thunderstorms.
Before you switch on your Sure TV Box
o Avoid connecting too many devices to the same electrical power source.
o Only use the power supply provided with your Sure TV Box.
o Before disconnecting the power supply, please switch off the power point and then pull out the power
supply by the plug, never pull on the cord.
o Please leave your Sure TV Box in standby mode when you’re not using it.
Replacing the remote control batteries
o The batteries supplied with your Sure TV Box remote control are not rechargeable so do not attempt
to recharge them.
o Do not dismantle old batteries or expose them to any sources of heat or moisture.
o Please dispose of your old batteries in a safe and environmentally friendly manner, using the
appropriate disposal or recycling service.
Disposing of packaging
o Please dispose of any Sure TV Box packaging or literature in an environmentally responsible manner.
o Your Sure TV Box is packaged in recyclable packaging so please dispose of it accordingly.
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2. Your Sure TV Box
Your Sure TV Box is a set-top-box which brings you free to air
broadcast TV, and additional TV channels over Sure
Broadband, that you can record and playback at your leisure.
Sure TV also brings you local information, local videos, movies
and TV on demand, Facebook and other great content all via
your Sure broadband connection.
Your Sure TV Box and Sure TV account give you access to:
Freeview channels in HD:
o Sure TV brings you all your normal and HD channels without the need for a new TV.
Additional channels:
o Sure TV gives you more of the most popular free channels: Dave, Really, Yesterday, ITV3, ITV4,
CITV, Film4, 5*, 5USA and Bloomberg.
Great recording capabilities:
o Record up to 160 hours and record multiple channels at the same time.
Pause & rewind live TV:
o Rewind everything you have been watching - even skip back across multiple channels.
My Island:
o Local information portal: news, weather, tides, flights plus local radio stations and webcams.
Remote record & EPG
o Remote record & Electronic Programme Guide (EPG): browse what’s on TV and set recordings
either from the remote control or remotely on your phone from anywhere in the world.
Full media centre
o Full media centre: play a wide range of videos, music and pictures via the USB port or
wirelessly via other DLNA devices.
Facebook
o Access your Facebook account on your TV, “like” TV shows, view friend updates pictures and
make comments.
Movies on demand from Film4oD
o Using your existing Film4oD account you can rent a great range of premium movies from
classics to new releases and best sellers on your TV screen rather than your laptop.
Guernsey FC TV
o Watch match highlights on demand, or login with your existing http://www.guernseyfc.tv/
subscription to watch live matches from the comfort of your own home.
Multiroom
o Share content between multiple Sure boxes in the home. Record a programme downstairs and
watch it upstairs, even share live channels from one box to the other.
Local video on demand “My Island on Demand”
o Local news, local sport, Mundial weekly motor sports programmes and locally produced films.
3. Unpacking Your Sure TV Box
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3.1. What’s included in your Sure TV Box package
Included in your Sure TV Box packaging you will find the following:
o Your Sure TV Box: Model 8320HD
o Power supply for your Sure TV Box
o RF/Aerial cable
o HDMI cable
o Remote control
o 2 x AAA batteries
o Ethernet cable
o DIN to Scart cable
o Quick Start Guide
3.2. Connecting your Sure TV Box to your TV
We recommend connecting your Sure TV Box to your TV using the HDMI cable provided. If your TV set does
not have an HDMI port, please use the DIN to Scart cable supplied. Please be advised that the picture quality
will be inferior.
3.3. Setting your TV format
To enjoy the best possible picture from your Sure TV Box, please ensure that your Sure TV Box is connected to
a TV using the HDMI cable, as all of the menus and screens on your Sure TV Box have been optimised for
display in High Definition on widescreen 16:9 screens.
If you need to connect the Sure TV Box using the DIN to Scart lead, please note that your picture quality will be
less, and you may need to select the 4:3 TV Option during the on-screen set-up process.
3.4. Connecting your Sure TV Box to your home theatre system
If your home Hi-Fi system accepts an HDMI input, then simply connect your Sure TV Box to the system using
the HDMI cable supplied. Then, simply connect your sound system to your TV using another HDMI cable.
Your Sure TV Box also has an optical S/PDIF digital audio port as well as the RCA audio connectors which you
can use to connect your Sure TV Box to other home Hi-Fi systems. The digital optical cable or RCA audio cables
are not included with your Sure TV Box but these are standard cables which can be purchased from any good
electronics retailer.
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3.5. Using your remote control
To access the great features and services available on Sure TV, you will need to familiarise yourself with the
remote control which is designed to be easy to hold and use, and most functions will involve using the
UP/DOWN, LEFT/RIGHT and OK buttons.
3.5.1. Installing/replacing batteries
To install or replace the AAA batteries, simply press down the top of the battery cover on the reverse of your
remote control, and slide the cover down gently. Remove the cover and install or replace the batteries, making
sure that they are inserted correctly. Then close the battery cover again.
3.5.2. Entering text
The remote control also features “multi-tap” keys which you can use to enter text. It’s just like writing an SMS
text message with a conventional mobile phone keypad:
o Press the 2 to 9 keys repeatedly until you get to the letter you want. You can enter upper and
lower case letters by continued presses.
o Press the 1 key repeatedly to get a full stop or a comma or other punctuation marks.
o Press the 0 key to enter a space.
Mute
Delete
Menu
Volume up/down
Up/Down/Left/Right/OK
Programme Up/Down
Back
Record
Rewind/Stop/Fast Forward
Play/Pause
Picture in Picture “PIP” and
Channel Universe Toggle
Programme Guide
Digital Teletext
(currently not available)
Power Button
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