Technicolor TC4310 User Manual
TC4310 User’s guide
North American Cable Installer This reminder is provided to call your attention to Article 820.93 of the
National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines
for proper grounding and, in particular, specifies that the cable ground shall be connected to the
grounding system of the building as close to the point of cable entry as practical.
Power Supply In fo rmation
The power supply can be unplugged to turn off main power to the cable modem. It should also be easily
accessible in an emergency.
Operating Information
Operating Temperature: 0˚ to 40˚ C (32˚ to 104˚ F)
Storage Temperat ure: -20˚ to 70˚ C ( -4˚ to 158˚ F)
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Chapter 1: Connections and Setup .......................................................................................4
Turning on the Cable Modem .............................................................................................. 4
Introduction ........................................................................................................................ 4
Cable Modem Features ..................................................................................................... 4
Computer Requirements................................................................................................... 5
Cable Modem Overview ....................................................................................................... 6
Front Panel....................................................................................................................... 6
Rear Panel ........................................................................................................................ 8
Wall Mounting .................................................................................................................. 9
Relationship among the Devices ........................................................................................ 10
What the Modem Does ................................................................................................... 10
What the Modem Needs to Do Its Job.............................................................................. 10
Contact Your Local Cable Company ................................................................................ 10
Connecting the Cable Modem to a Single Computer .......................................................... 11
Attaching the Cable TV Wire to the Cable Modem ........................................................... 12
Installation procedure for connecting to the Ethernet interface ....................................... 13
Connecting More Than Two Computers to the Cable Modem .......................................... 14
Chapter 2: WEB Configuration ............................................................................................15
Accessing the Web Configuration ...................................................................................... 15
Outline of Web Manager ................................................................................................. 16
Warning message to change the password ..................................................................... 17
Status Web Page Group...................................................................................................... 18
Software......................................................................................................................... 18
Connection..................................................................................................................... 19
Password........................................................................................................................ 20
Event Log ....................................................................................................................... 22
Initial Scan ..................................................................................................................... 23
TC4310 User’s guide
Tab leofcontents
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TC4310 User’s guide
Chapter3: Additional Information .......................................................................................24
Frequently Asked Questions .............................................................................................. 24
General Troubleshooting ................................................................................................... 25
Service Information ........................................................................................................... 26
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TC4310 User’s guide
Glossary ............................................................................................................................ 27
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TC4310 User’s guide
CHAPTER 1: CONNECTIONS AND SETUP
Turning on the Cable Modem
After installing the Cable Modem and turn it on for the first time (and each time the modem is
reconnected to the power), it goes through several steps before it can be used. Each of these steps is
represented by a different pattern of flashing lights on the front of the modem.
If there is no lighted LEDs on the front panel, check the power adapter plug-in the power jack and
connect to CM correctly.
Note: All indicators flash once before the initialization sequence.
If both DS and US LEDs are flashing, it means the Cable Modem is automatically updating its system
software. Please wait for the lights to stop flashing. Do not remove the power supply or reset the Cable
Modem during this process.
Introduction
Cable Modem Features
DOCSIS/EuroDOCSIS 3.0 Compliant.
Supports channel bonding up to 8 downstream channels and 4 upstream channels and provides
high speed internet access capability.
Full band capture front end, support fast channel change and 1GHz direct sampling front end
Advanced processor architecture: 500 DMIPS VIPER Processor, 600 MHz dual-thread MIPS32
and Hardware accelerator Engines
Memory: 128MB DDR RAM and 4MB Flash Memory.
Supports one 10/100/1000 Mbps Ethernet.
Supports Web GUI interface for simple management from user side.
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TC4310 User’s guide
Computer Requirements
For the best possible performance from your Cable Modem, your personal computer must meet the
following minimum system requirements (note that the minimum requirements may vary by cable
companies):
IBM PC COMPATIBLE MACINTOSH**
CPU Pentium or Higher preferred PowerPC or higher
System RAM 16MB or higher preferred. 24MB or higher preferred.
Operating System Windows* NT / 2000 / Me / XP / Mac OS** 7.6.1 or higher.
Vista / Win 7 / Win 8, Linux
Video VGA or better (SVGA preferred) VGA or better (SVGA built-in preferred)
Ethernet 10BaseT, 100BaseT or 1000BaseT 10BaseT, 100BaseT or 1000BaseT
An Ethernet card makes it possible for your computer to pass data to and from
the internet. You must have an Ethernet card and software drivers installed in
your computer. You will also need a standard Ethernet cable to connect the
Ethernet card to your Cable Modem.
Software Requires supports for TCP/IP on operating system.
Microsoft Internet Explorer, Mozilla Firefox, or Google Chrome for
Inter n et Bro w s ing.
* Windows is a trademark of Microsoft Corporation.
** Macintosh and the Mac OS are trademarks of Apple Computer, Inc.
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TC4310 User’s guide
Front Panel
Cable Modem Overview
The following illustration shows the front panel:
Power‐IndicatesthePowerstatus.
DS‐IndicatesthestatusofDatareceptionbythecablemodemfromtheNetwork(Downstream
Traffic).
Fig. 1-1 Front Panel
US‐IndicatesthestatusofDatatransmissionbythecablemodemtotheNetwork(Upstream
Traffic).
Online‐Displaysthestatusofyourcableconnection.Thelightisoffwhennocableconnectionis
detectedandfullylitwhenthemodemhasestablishedaconnectionwiththenetworkand
Link‐IndicatesthestateofEthernetports.
datacanbetransferred.
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TC4310 User’s guide
O
Followingsystemin
itializationcomplet
e t
o (before)DS
X
g
Start-up
DHCP status, LED SHOULD be ON 1
sec, and OFF
1
X
X
The lights on the front panel LEDs are described in the table below (from left to right):
ON = the LED is light, OFF = the LED is gray, FLASH = the LED is blinking.
TC4310 Power DS
US ONLINE LINK
Description
Boot-up
peration
DOCSIS
Operation
Channel
Bonding
Operation
ON
X
ON FLASH OFF OFF
ON
ON
ON
ON FLASH FLASH OFF
FLASH
X
OFF
ON
ON ON ON
FLASH FLASH FLASH X
ON
FLASH OFF
ON
ON FLASH X
ON
ON ON
FLASH FLASH FLASH FLASH
X
X
X
OFF
X
X
X
scanning
During DS scanning and acquiring SYNC
From SYNC completed, receiving UCD to ranging
X
completed
Durin
DHCP, configuration file download,
registration, and Baseline Privacy initialization
sec
Tftp status, LED SHOULD be ON 0.25 sec, and OFF
0.25 sec
Operational (NACO=ON)
Operational (NACO=OFF)
Wait registration with all DS and all US – Lights Flash
sequentially from the right to left
Minimum duration 3 seconds
From 1 to 4 DS, from 1 to 4 LEDs are ON.
From 5 to 8 DS, From 1 to 4 LEDs are flashing
Duration 3 seconds
X
From 1 to 4 US, from 1 to 4 LEDs are ON.
CPE
Operation
SW
Download
Operation
FLASH
FLASH FLASH FLASH FLASH
X
ON FLASH FLASH ON X
X
X
X
FLASH
Table 1-1 LED
Wait registration with all DS and all US – Lights Flash
sequentially from the left to right
OFF
No Ethernet Link
Ethernet Link
ON
TX/RX Ethernet Traffic
A software download and while updating the FLASH
memory
behavior
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TC4310 User’s guide
Rear Panel
Connector Description
Power Jack
Etherent
Reset
Fig. 1-2 Rear Panel
Connector for DC12V.
Ethernet ports, 10/100/1000BaseT RJ-45 connector.
To restart the modem or press over 5 seconds can
default the modem.
Cable
Connector for the cable network.
Table 1- 2 Re ar Pa ne l
description
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