Technicolor TB30 Administrator's Manual

TB30
Administrator Guide

SIP STACK

VERSION 1.3

9 September, 2010

European Community Declaration of Conformity

This equipment complies with the requirements relating to electromagnetic compatibility,
EN55022 Class B for ITE and EN55024.
This meets the essential protection requirements of the European Council Directive 89/336/EEC
on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Techicolor declares that this TB30 IP Phone is in compliance with the essential requirements and
other relevant provisions of Directive 1999/5/EC.
You can download the declaration of conformity on www.thomsonbroadbandpartner.com.
The CE logo involves the conformity of the product with the essential requirements of
implemented directives.

Northern America Federal Communications Commission (FCC) Statement

This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions in this manual, may cause interference to radio
communications. This equipment has been tested and found to comply with the limits for a Class
B digital device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide
reasonable protection against radio interference when operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause interference, in which case the
user, at his own expense, will be required to take whatever measures are necessary to correct the
interface.

Copyright Notice & Trademarks

© Technicolor 2010. All rights reserved. Technicolor reserves the right to alter material or
technical specification of its products without prior notice.
SpeedTouch and Technicolor are registered trademarks. Various elements (including but not
limited to trademarks, service marks, designs, logos and copyrighted material) shown on this
Admin Guide are protected by intellectual property or other rights.

I

Table of Contents

PART 1 SAFETY INFORMATION ........................................................................................................................................ 1

OPERATING CONDITIONS ........................................................................................................................................................ 1

LOCATION SAFETY INSTRUCTIONS ........................................................................................................................................... 1

CARE ....................................................................................................................................................................................... 1

CONNECTIONS ......................................................................................................................................................................... 1

QUALIFIED SERVICE ................................................................................................................................................................. 2

PART 2 PRODUCT OVERVIEW AND CONNECTIONS........................................................................................................... 3

INTRODUCTION ....................................................................................................................................................................... 3

NOTE AND CAUTION ............................................................................................................................................................... 3

PACKAGE CONTENTS ............................................................................................................................................................... 3

CONNECTING TO THE NETWORK AND THE PC ................................................................................................................................ 4

POWERING UP THE PHONE ............................................................................................................................................................. 5

CONNECTED A HEADSET ................................................................................................................................................................ 6

CONNECTION ................................................................................................................................................................................... 6

HEADSET COMPABILITY. ..................................................................................................................................................................... 6

AUX WIRELESS HEADSET SETUP ........................................................................................................................................................... 6

USING HEADSET ................................................................................................................................................................................ 6

OVERVIEW .............................................................................................................................................................................. 7

MAIN FEATURES ...................................................................................................................................................................... 7

SUPPORTED FEATURES ............................................................................................................................................................ 7

SUPPORTED PROTOCOLS ......................................................................................................................................................... 8

ABBREVIATIONS .....................................................................................................................................................................10

PART 3 PHONE OPERATIONS .........................................................................................................................................11

GENERAL APPEARANCE ..........................................................................................................................................................11

PHYSICAL FEATURES ...............................................................................................................................................................12

DISPLAY ..................................................................................................................................................................................15

DEFINITIONS OF SOFT KEYS ....................................................................................................................................................15

ICONS & INDICATORS .............................................................................................................................................................17

DEFINITIONS OF LED ...............................................................................................................................................................18

EXTENSION MODULE ..............................................................................................................................................................18

MEMORY................................................................................................................................................................................18

POWER SUPPLY ......................................................................................................................................................................18

PART 4 CALL SERVICES ...................................................................................................................................................19

TALKING MODE & OPERATIONS .............................................................................................................................................19

5 kinds of communication mode ........................................................................................................................................... 19

Operation of off hook ........................................................................................................................................................... 19

Operation of on hook............................................................................................................................................................ 19

Operation of mode switch during call .................................................................................................................................. 19

MAIN CALL FUNCTIONS ..........................................................................................................................................................20

Make a call ........................................................................................................................................................................... 20

Last number Redial: .............................................................................................................................................................. 21

Speed dial ............................................................................................................................................................................. 21

Answer a call ........................................................................................................................................................................ 22

Reject a call .......................................................................................................................................................................... 22

Call back .............................................................................................................................................................................. 22

Call forward ......................................................................................................................................................................... 23

Transfer Message to Voice Mail........................................................................................................................................... 23

CALL FUNCTIONS DURING CONVERSATION ............................................................................................................................24

Hold and Retrieve a call ....................................................................................................................................................... 24

Call Transfer ........................................................................................................................................................................ 24

Conference call .................................................................................................................................................................... 25

Options during a call............................................................................................................................................................ 26

Volume adjustment ............................................................................................................................................................... 26

Mute: .................................................................................................................................................................................... 26

Multi line .............................................................................................................................................................................. 27

Display of Line/Call status .................................................................................................................................................... 27

Pick up ................................................................................................................................................................................. 28

Park up ................................................................................................................................................................................. 29

PHONE BOOK & CALL LOG ......................................................................................................................................................29

Call logs ............................................................................................................................................................................... 29

II

Phone book ........................................................................................................................................................................... 31

CHARACTER INPUT- EDIT MODE .............................................................................................................................................32

PART 5 CONFIGURATION THROUGH LCD ........................................................................................................................33

MENU LIST .............................................................................................................................................................................33

OPERATION MENU DISPLAY ...................................................................................................................................................35

Home operation menu display .............................................................................................................................................. 35

Config Menu Display ........................................................................................................................................................... 35

Admin Menu Display ............................................................................................................................................................ 36

Option Menu Display ........................................................................................................................................................... 37

Detailed LCD menu settings ................................................................................................................................................. 38

PART 6 CONFIGURATION VIA WEB INTERFACE ...............................................................................................................47

CONFIGURATION THROUGH THE WEB INTERFACE ..................................................................................................................47

FIND IP ADDRESS ....................................................................................................................................................................47

DETAILED WEB PAGES ............................................................................................................................................................48

USER MODE WEB PAGES ........................................................................................................................................................49

ADMIN MODE WEB PAGES .....................................................................................................................................................51

PART 7 AUTO-PROVISIONING .........................................................................................................................................54

AUTOMATIC PHONE PROVISIONING WITH TFTP .....................................................................................................................54

AUTOMATIC PHONE PROVISIONING WITH HTTP ....................................................................................................................58

USB AUTOMATIC PHONE PROVISIONING ...............................................................................................................................60

PART 8 RINGTONES CONFIGURATION ............................................................................................................................62

PART 9 BACKLIGHT SAVING MODE .................................................................................................................................66

PART 10 FEATURE OVERVIEW ..........................................................................................................................................67

UNAUTHENTICATED SRTP NEED TO BE CONFIGURED (3440) – V1.72 ......................................................................................67

INTRODUCTION ......................................................................................................................................................................... 67

VOICE MAIL KEY IS ACTIVE ALL THE TIME (3600) – V1.72 ........................................................................................................68

INTRODUCTION ......................................................................................................................................................................... 68

REQUIREMENT ............................................................................................................................................................................... 68

VOICE MAIL KEY DIAL "VOICE MAIL TELEPHONE NUMBER" EVEN NO SUBSCRIBE (4066) ........................................................69

INTRODUCTION ............................................................................................................................................................................... 69

REQUIREMENT ............................................................................................................................................................................... 69

DISPLAY CUSTOMER ICON IN STANDBY (3959) – V1.72 ...........................................................................................................70

INTRODUCTION ......................................................................................................................................................................... 70

REQUIREMENT ............................................................................................................................................................................... 70

STANDBY ....................................................................................................................................................................................... 70

RESET TO DEFAULT SINGLE PARAMETER (3864) – V1.72 .........................................................................................................72

INTRODUCTION ......................................................................................................................................................................... 72

PHONE LOCK (3999) – V1.72 ...................................................................................................................................................73

INTRODUCTION ......................................................................................................................................................................... 73

REQUIREMENT ............................................................................................................................................................................... 73

Phone Lock Mode = 0 ........................................................................................................................................................... 73

Phone Lock Mode = 1 ........................................................................................................................................................... 73

Example Setting .................................................................................................................................................................... 75

Password Protection ............................................................................................................................................................. 75

BLOCK WEB GUI (4067) – V1.72 ..............................................................................................................................................79

INTRODUCTION ............................................................................................................................................................................... 79

REQUIREMENT ............................................................................................................................................................................... 79

DISPLAY CUSTOMER ICON ON WEB (4096) – V1.72 .................................................................................................................80

INTRODUCTION ............................................................................................................................................................................... 80

REQUIREMENT ............................................................................................................................................................................... 80

USB LOGIN/LOGOUT (3995) V1.72 ..........................................................................................................................................81

INTRODUCTION ......................................................................................................................................................................... 81

REQUIREMENT ............................................................................................................................................................................... 81

CALL LOG PREFIX ....................................................................................................................................................................82

VENEZUELA NUMBERING PLAN ..............................................................................................................................................83

LLDP .......................................................................................................................................................................................85

CIRPACK MGC & HUA WEI SOFTSWITCH .................................................................................................................................86

HUA WEI SOFTSWITCH (MGC_SERVICE = 1) ........................................................................................................................................ 86

CIRPACK MGC SERVICE (MGC_SERVICE = 2) ....................................................................................................................................... 89

BLF .........................................................................................................................................................................................91

USER-ORIENTED BLF ....................................................................................................................................................................... 91

High level technical description ............................................................................................................................................ 91

User interaction .................................................................................................................................................................... 92

EXAMPLES WITH ASTERISK SIP SERVER AS NOTIFIER ................................................................................................................................. 93

LIST-ORIENTED BLF ......................................................................................................................................................................... 95

III

LED state: ............................................................................................................................................................................. 95

User action ........................................................................................................................................................................... 96

Call pickup (directed pickup)................................................................................................................................................. 96

Feature Activation ................................................................................................................................................................ 96

PRESENCE BASESD BLF ..................................................................................................................................................................... 98

Feature Activation ................................................................................................................................................................ 99

ACR RESPONSE ..................................................................................................................................................................... 100

ATTEND TRANSFER ............................................................................................................................................................... 101

PREFERRED IDENTITY ........................................................................................................................................................... 102

DSCP OF DHCP ...................................................................................................................................................................... 103

INPUT MODE ........................................................................................................................................................................ 104

CONFIG WITHOUT RELOAD ................................................................................................................................................... 105

CCBS ENABLE/DISABLE ......................................................................................................................................................... 106

SECURITY FEATURES ............................................................................................................................................................. 107

IMPROVE HTTPS APS FEATURE ............................................................................................................................................. 110

SUPPORT ENCRYPTION OF CONFIGURATION FILES IN APS .................................................................................................... 112

CALL DIALING FROM WEBGUI ............................................................................................................................................... 115

SIP MESSAGE DURING CALL (RFC 3428) ................................................................................................................................ 119

DNS QUERY ( CIRCULAR METHOD) ....................................................................................................................................... 121

SUPPORT REMOTE CALL LOGS FOR LOCAL USER ................................................................................................................... 123

TRANSFER ON RINGING ........................................................................................................................................................ 126

CALL-HOLD “INACTIVE” METHOD ......................................................................................................................................... 128

COMVERSE: LINE AND SERVICE SUPERVISION (REG & UA-PROFILE EVENT PACKAGE) ........................................................... 130

COMVERSE: REDIRECTING IDENTITY AND NAME PRESENTATION ......................................................................................... 140

MULTI-REGISTRATION ON A SAME SERVER .......................................................................................................................... 142

SUPPORT PRIVATE NUMBER ................................................................................................................................................. 143

SOFTKEY LEFT SCROLLING IN TALKING MODE ....................................................................................................................... 144

INCOMING CALL DURING TRANSFER..................................................................................................................................... 145

NUMBER DISPLAY IN STANDBY............................................................................................................................................. 151

IMPROVED SHARED CALL APPEARANCE (SCA) ............................................................................................ 152

SECOND DIAL-TONE FOR PBX-LIKE ENVIRONMENTS. .............................................................................. 154

NEW SPECIFIC KEYS IN THE DIAL PLAN......................................................................................................... 156

NEW ERROR MESSAGE DISPLAY FOR 403 RESPONSE. ............................................................................. 158

SERVICES SUPERVISION FEATURE. ................................................................................................................... 159

STAR CODES. ................................................................................................................................................................. 163

CALL PICK-UP SERVICE ................................................................................................................................................................... 164

Behavior ............................................................................................................................................................................. 164

CALL FORWARD SERVICE ................................................................................................................................................................. 165

Behavior ............................................................................................................................................................................. 166

DO NOT DISTURB SERVICE .............................................................................................................................................................. 167

Behavior ............................................................................................................................................................................. 168

TRANSFER TO VOICEMAIL SERVICE .................................................................................................................................................... 168

Behavior ............................................................................................................................................................................. 169

CALL PARK SERVICE ....................................................................................................................................................................... 169

Behavior ............................................................................................................................................................................. 169

CALL BLOCKING SERVICE ................................................................................................................................................................. 170

Behavior ............................................................................................................................................................................. 170

PRIVACY CALL SERVICE ................................................................................................................................................................... 171

Behavior ............................................................................................................................................................................. 171

CALL WAITING SERVICE .................................................................................................................................................................. 171

Behavior ............................................................................................................................................................................. 172

SPECIAL SERVICES ACTIVATION THROUGH DTMF.................................................................................................................................. 172

Behavior ............................................................................................................................................................................. 173

OTHER SPECIAL SERVICES ACTIVATION................................................................................................................................................ 173

Behavior ............................................................................................................................................................................. 174

AD-HOC CONF (RFC 4579) ..................................................................................................................................... 175

SYLANTRO SIP-B......................................................................................................................................................... 178

IDENTITY HEADER PRECEDENCE ........................................................................................................................ 179

NAT KEEP ALIVE .......................................................................................................................................................... 181

TRUSTED IP FOR NOTIFY “CHECK-SYNC” ....................................................................................................... 183

REBOOT ON NOTIFY “CHECK-SYNC; REBOOT=TRUE” ............................................................................... 185

DOWNLOADABLE/UPLOADABLE LOCAL PHONEBOOK ............................................................................... 186

MIXED PAGING REMOTE PHONEBOOK ............................................................................................................. 188

LOGIN/LOGOUT – DISABLE SUBSCRIBE TO DIALOG ................................................................................ 190

TRACING TOOL............................................................................................................................................................. 192

IV

DOWNLOAD AND UPDATE TONE AND LANGUAGE TABLES ...................................................................... 195

SIP MESSAGE SUPPORT (RFC 3428) FOR STATUS DISPLAY APPLICATIONS ............................................................................. 201

DISABLE CALL WAITING TONE............................................................................................................................................... 202

SOFT KEYS REORDERING ....................................................................................................................................................... 203

EARLY MEDIA TYPE PARAMETER .......................................................................................................................................... 204

LOGIN/LOGOUT .................................................................................................................................................................... 205

BROADSOFT SHARED CALL APPEARANCE.............................................................................................................................. 206

AUTOMATIC HANG UP ......................................................................................................................................................... 207

CALL PARK TYPE ................................................................................................................................................................... 208

RINGER IN THE HEADSET. ..................................................................................................................................................... 209

RINGER OFF .......................................................................................................................................................................... 209

IGNORING FIRMWARE UPDATE ............................................................................................................................................ 209

CALL-INFO HEADER WITH ANSWER-AFTER PARAMETER ....................................................................................................... 210

NETWORK CONFERENCE ....................................................................................................................................................... 211

CONFIGURABLE REFER-TO HEADER POPULATION ................................................................................................................. 212

CHECK PHONEBOOK DOMAIN NAME .................................................................................................................................... 213

APS IMPROVEMENT ............................................................................................................................................................. 213

TALK AND HOLD EVENT PACKAGES FOR CLICK-TO-ANSWER AND OTHER 3PCC SCENARIOS ................................................... 214

PERSISTENT VLAN ................................................................................................................................................................. 214

USER CLASS IDENTIFIER ........................................................................................................................................................ 215

ADDITIONAL SOFTKEY CONTROL ....................................................................................................................... 216

CALL PROGRESS INDICATION CONTROL ........................................................................................................ 217

PHONE NUMBER DISPLAY IN IDLE MODE CONTROL ................................................................................. 218

AUTOMATIC CALL WHEN OFFHOOK...................................................................................................................................... 219

HIDE MISSED CALLS FLAG ..................................................................................................................................................... 220

AUTOANSWER DEVICE ROUTING .......................................................................................................................................... 220

DAYLIGHT SAVING REFINEMENTS ........................................................................................................................................ 221

NTP ADDRESS SOURCE CONFIGURATION .............................................................................................................................. 222

INFORMATION SHORTCUT-“MENU” LONG PRESS ................................................................................................................. 222

TB30 SIP DISTINCTIVE RINGING AND CWT USING <ALERT-INFO> HEADER .............................. 223

<ALERT-INFO> HEADER AND RINGING MANAGEMENT ........................................................................................................................... 223

System ringers .................................................................................................................................................................... 223

Void or not understood Alert-Info ...................................................................................................................................... 223

Alert-Info with local URL ..................................................................................................................................................... 223

Alert-Info with URN ............................................................................................................................................................ 223

Alert-Info with info parameter ........................................................................................................................................... 224

<ALERT-INFO> HEADER AND CALL WAITING TONES MANAGEMENT.......................................................................................................... 224

Description ......................................................................................................................................................................... 224

SYSTEM MELODIES AND CALL WAITING TONES DOWNLOAD .................................................................................................................... 224

PART 11 - REMOTE PHONEBOOK SPECIFICATION .................................................................................................................. 225

1. DESCRIPTION OF THE SERVICE .......................................................................................................................................... 225

2. SERVER SPECIFICATIONS ................................................................................................................................................... 225

2.1 GENERAL STRUCTURE ............................................................................................................................................................... 225

2.2 PHONE QUERY ........................................................................................................................................................................ 226

2.3 XML TAGS USED BY TB30 ........................................................................................................................................................ 226

2.4 ANSWER TO THE REQUEST FROM THE SERVER ................................................................................................................................. 227

2.4.1 No answers ................................................................................................................................................................ 227

2.4.2 Less than 32 results to the query ............................................................................................................................... 227

2.4.3 More than 32 results to the query ............................................................................................................................. 227

3. TB30 PHONE SPECIFICATIONS ........................................................................................................................................... 229

3.1 PRESENTATION ....................................................................................................................................................................... 229

3.2 CONFIGURATION ..................................................................................................................................................................... 229

3.3 CANCEL KEY ........................................................................................................................................................................... 229

3.4 ACCESSING THE PHONEBOOKS .................................................................................................................................................... 230

3.4.1 MGCP ......................................................................................................................................................................... 230

3.4.2 SIP .............................................................................................................................................................................. 230

3.5 QUERY MENU ........................................................................................................................................................................ 230

3.6 INCOMING CALL DURING SEARCH ................................................................................................................................................. 231

3.7 DISPLAYING EMPTY PHONEBOOK ................................................................................................................................................. 231

3.8 DISPLAYING LESS THAN 32 RESULTS PHONEBOOK ............................................................................................................................ 231

3.9 DISPLAYING MORE THAN 32 RESULTS PHONEBOOK .......................................................................................................................... 231

3.10 DISPLAYING AN ENTRY IN THE PHONEBOOK ................................................................................................................................. 232

3.11 CALLING AN ENTRY IN THE PHONEBOOK ...................................................................................................................................... 232

3.12TIMEOUT ............................................................................................................................................................................. 232

PART 12 TELNET ACTIVATION ............................................................................................................................................... 233

V

INTRODUCTION .................................................................................................................................................................... 233

ENABLE TELNET SERVICE ....................................................................................................................................................... 233

OPEN A TELNET SESSION ...................................................................................................................................................... 234

TELNET COMMANDS ............................................................................................................................................................ 235

RESET TO DEFAULT ............................................................................................................................................................... 236

PART 13 TR069 & TR111 ...................................................................................................................................................... 237

PURPOSE .................................................................................................................................................................................... 237

INTRODUCTION ............................................................................................................................................................................. 237

CPE CONFIGURE SETTINGS ............................................................................................................................................................. 238

Webpage ............................................................................................................................................................................ 238

Parameter in config file & CLI ............................................................................................................................................. 239

SUPPORTED TR069 RPC METHODS WITH TB30 ..................................................................................................................... 240

LIST OF SUPPORTED RPC IN TB30 .................................................................................................................................................... 240

ACS HTTP CONNECTION FLOW........................................................................................................................................................ 240

SUPPORTED RPC INTRODUCTION ...................................................................................................................................................... 241

GetRPCMethods ................................................................................................................................................................. 241

GetParameterNames .......................................................................................................................................................... 241

GetParameterValues .......................................................................................................................................................... 241

SetParameterValues ........................................................................................................................................................... 241

GetParameterAttributes ..................................................................................................................................................... 242

SetParameterAttributes ..................................................................................................................................................... 242

Reboot ................................................................................................................................................................................ 242

Upload ................................................................................................................................................................................ 242

Download ........................................................................................................................................................................... 242

FactoryReset ....................................................................................................................................................................... 242

DETAIL DESCRITION OF DOWNLOAD ................................................................................................................................................... 242

Download supported file .................................................................................................................................................... 242

TR-111 SUPPORT WITH TB30 ................................................................................................................................................ 244

ABOUT TR-111 ........................................................................................................................................................................... 244

TR-111 Part I: Device Gateway Association ........................................................................................................................ 244

TR-111 Part II: Connection request via NAT gateway ......................................................................................................... 244

RPC TRIGGER ........................................................................................................................................................................ 245

ACS INITIAL THE CONNECT .............................................................................................................................................................. 245

CPE INITIAL THE CONNECT .............................................................................................................................................................. 245

EXAMPLE .................................................................................................................................................................................... 245

PART 14 TROUBLESHOOTING............................................................................................................................................... 247

PART 15 APPENDIX......................................................................................................................................................... 248

CONFIGURATION AND COMMANDS ..................................................................................................................................... 248

EXAMPLES OF FILES TO CONFIGURE AUTO PROVISIONING VIA TFTP..................................................................................... 250

RELEASE PACKAGE FIRMWARE ............................................................................................................................................. 259

Figures

FIGURE 1 IP PHONE CABLE CONNECTIONS .................................................................................................................................................. 4

FIGURE 2 HEADSET CONNECTION ............................................................................................................................................................. 6

FIGURE 3 TB30 GENERAL APPEARANCE................................................................................................................................................... 11

FIGURE 4 TB30 USER PANEL ................................................................................................................................................................ 12

FIGURE 5 OPERATIONSMENU LCD DISPLAY ............................................................................................................................................. 34

FIGURE 6 RINGTONE CONVERTER ............................................................................................................................................................ 62

FIGURE 7 RINGTONE CONVERTER ............................................................................................................................................................ 63

FIGURE 8 RINGTONE COMPOSER ............................................................................................................................................................. 63

FIGURE 9 RINGTONE COMPOSER ............................................................................................................................................................. 64

Tables

TABLE 1 HANDSET/HEADSET PIN ............................................................................................................................................................... 6

TABLE 2 TB30 PHYSCICAL FEATURES ...................................................................................................................................................... 14

TABLE 3 DEFINITIONS OF SOFT KEYS ........................................................................................................................................................ 17

TABLE 4 DEFINITIONS OF LED ................................................................................................................................................................ 18

TABLE 5 OPERATIONS MODE SWITCH DURING CALL ..................................................................................................................................... 19

TABLE 6 CHARACTER INPUT METHOD TABLE ............................................................................................................................................. 32

TABLE 7 DSP AND BOOT CODE USED ..................................................................................................................................................... 259

TB30s SIP Administrator Guide v1.3 Page 1 of 259

Part 1 Safety Information

Operating conditions

This telephone is to be operated on a local area network. The telephone must be equipped with
the appropriate software version. This guide is written for the actual version of firmware v1.72

Caution

Read these instructions carefully before connecting the SIP phone to its power source.

Location safety instructions

Do not expose the IP Phone to fire, direct sunlight or excessive heat.
Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with water.
Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
The IP phone must be installed at least 1 meter from radio frequency equipment, such as TVs,
radios, hi-fi or video equipment (which radiate electromagnetic fields).
The IP phone is designed to work in temperatures from 0°C to 40°C.

Care

You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone‟s plastic surface and LCD screen.
Never spray the phone with any cleaning product whatsoever.

Connections

Equally, incorrect reassembly could cause electric shock on re-use of the appliance.

The IP Phone must be powered using the power adaptor or PoE.
If you do use an alternative power adaptor, it must comply with the following standards:

- EN60950, CE mark, U/L

- Output: 12VDC /1A.

Any damage caused to the IP Phone as a result of using unsupported power adaptors will not be
covered by the manufacturer‟s warranty.

Do not connect the LAN/PC ports to any network other than an Ethernet network.
Do not work on the system or connect or disconnect cables during lightning storms.
Before working on any system fitted with an ON/OFF switch, turn OFF the power and unplug
the power cord.

TB30s SIP Administrator Guide v1.3 Page 2 of 259

Qualified service

No repair can by performed by the customer, if you experience trouble with this equipment for
repair or warranty information, please contact your administrator.

Technicolor disclaims all responsibility in the event of use that does not comply with the present
instructions.

Product disposal warning:
Ultimate disposal of this product should be handled in accordance with national laws and
regulations.

Information regarding the products in this manual is subject to change without notice. This guide
is believed to be accurate but is presented without warranty of any kind, express or implied. The
usable services and features on the phone depend on the installed software release and on call
manager. Therefore, the conformity of the admin guide cannot be guaranteed.

TB30s SIP Administrator Guide v1.3 Page 3 of 259

Part 2 Product overview and connections

Introduction

This administrator guide describes how to set up, connect cables, and configure your TB30 SIP
Phone. It also provides information on how to configure the Network settings and change the
settings of your IP Phone. The administrator guide also includes the way to view and upgrade
the firmware.

Note and Caution

Note and Caution in this manual are highlighted with graphics as below to indicate important information.

Note

Contains related information that corresponds to a topic.

Caution

Represents essential steps, actions, or messages that should not be ignored.

Package contents

1. IP phone base unit

2. Handset

3. Stand

4. Coiled handset connecting cord

5. Quick installation and user guide

6. 1 Ethernet cable

Not included: Ethernet cable to connect any PC to the telephone through its PC switch

Optional:

1. Extension module

2. Headset

3. Power supply : model IU18-312100-WP

TB30s SIP Administrator Guide v1.3 Page 4 of 259

(a)Extension Module (b)Adapter (b) LAN (c) PC (d) Handset (e)Headset

Figure 1 IP Phone Cable Connections

Connecting to the Network and the PC

The SIP Phone has 2 RJ-45 ports that each support 10/100 Mbps full duplex Ethernet connection
to external devices- Network port and access port (one for PC and one for LAN).

 Network Port (10/100LAN)

Use the Ethernet cable to connect the LAN port to an Internet equipment, such as a hub, switch.
Or directly to the Network. In Power over Ethernet (PoE) office environment, the IP phone can
be powered from a switch via Ethernet cable, in which case the external power adaptor is not
needed.

 Access port (10/100PC)

Use the Ethernet cable to connect a network device, such as a computer to the PC port on the
back of your phone.

TB30s SIP Administrator Guide v1.3 Page 5 of 259

Powering up the Phone

The TB30 could be powered by either a main power unit, or PoE.
Its power consumption is under 15.4W(PoE class 3).

 Power Plug

The power plug is fed with 12VDC, 1A switching adapter.

The power plug unit will be adapted specifically to the target country requirements:

 EU plug for Europe

 US plug for US, Japan and North America

 UK plug for UK and Hong Kong

 Australian plug for Australa and New Zealand

 China plug China

 Power Over Ethernet

The TB30 supports PoE as defined by 802.3af Standard. It is class 3, and supports class
negociation (in order to plug as many devices as possible on a PoE hub).
It can be powered with PoE up to 100 meters with category 5,5e or 6 cables.

TB30s SIP Administrator Guide v1.3 Page 6 of 259

Connected a headset

If you will use a headset, plug the RJ45 headset connector into the headset jack port on the back
of your IP Phone (see the Figure 1)

If your external headset supports Electronic Hook Switch (EHS) following DHSG protocol, you
can use your compatible Jabra wireless headset to answer the phone remotely. Just activate your
headset when you hear the ringer and the handset off-hook to connect the call.

You can use EHS (following DHSG protocol) with your compatible Jabra wireless headset (e.g.
Jabra GN9350e) to answer the phone remotely.

Connection

Plug the RJ45 headset connector into the headset jack port on the back right side of your IP Phone.

Figure 2 Headset Connection

Headset Compability.

TB30 supports Jabra and Planronic headsets.

RJ9

Pin-1

Pin-2

Pin-3

Pin-4

RJ45

Pin-1

Pin-2

Pin-3

Pin-4

Pin-5

Pin-6

Pin-7

Pin-8

TB30 handset

MIC+

SPK-

SPK+

MIC-

TB30 headset

DTX

GND

MIC-

SPK+

SPK-

MIC+

3V3

DRX

Table 1 Handset/Headset pin

Jabra Headset Compatibility: To be confirm.

Plantronics Headset Compatibility: http://www.plantro.net/compatibility

- PROFESSIONAL CORDED H-Top HEADSETS with Quick Disconnect plug and U10P-S19 RJ45
bottom cable.

- PROFESSIONAL WIRELESS HEADSETS with electronic hookswitch cable

AUX Wireless headset setup

You can use EHS (following DHSG protocol) with your compatible wireless headset to answer the
phone remotely. Please read wireless headset's user manual and set it to DHSG mode.

Using headset

Answer and end calls

Headset key on phone keypad
Talk button (EHS): build-in electronic hook switch (wireless headset only)

TB30s SIP Administrator Guide v1.3 Page 7 of 259

Overview

TB30 SIP is a VoIP Phone that can be plugged directly into an IP Network and used very much
like a standard private branch exchange (PBX) telephone. TB30 is an IP telephony instrument
that can be used in a VoIP environment. The product is to be connected only to Ethernetworks
without routing to the outside plant.

The TB30 IP phone is compliant with SIP protocol.

Main Features

 6-line LCD display
 Font supports ISO8859-2, ISO8859-5, ISO8859-8
 Connectivity: Integrated 2 ports 10/100 Ethernet switch
 Phone services:

 Multilines (up to 9), Call Forward, Call Transfer (attended), Call Hold, Redial
 Group listening, Hands free
 Message Waiting Indicator
 Speed dial, Conference call
 Phonebook, Call logs
 Caller ID display

 Audio extension connection: Integrated headset RJ45 port
 Multiple power options: power over Ethernet 802.3af or external power supply adaptor
 VoIP Standard: SIP V2 (RFC 3261)
 Web browser interface for configuration

Note

This administrator guide is based on firmware v1.72, you can download the
latest administrator guide on:

www.thomsonbroadbandpartner.com

Supported Features

In addition to the physical features illustrated in Figure 1 and table 1, your TB30 also provides
the following:

Technical specifications:

 An integrated 2 Ethernet ports switch that allows the telephone and a computer to share a

single Ethernet jack.

 A direct connection to a 10BaseT or 100Base100BAseT Ethernet (RJ45) network (half or

full duplex connections are supported.

 G.711, G.723, G.729ab, G.722, L16 & ILBC voice compression standards
 In band Dual-Tone Multi Frequency (DTMF) support for touch-tone dialing
 Out-of-band DTMF signalling for codecs that do not transport the DTMF signalling

correctly (for example, G729 orG729a)

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Configuration:

 IP Number addressing: manually configured via local setup menu, static or dynamic IP

configuration (integrated Dynamic Host Configuration Protocol DHCP)

 Configuration support:

 Local & remote warm reboot
 Network start up via DHCP and TFTP (Trivial File Transfer Protocol)
 TFTP/HTTP sever download
 Web browser management
 Password protection for configuration

Phone set function support and Call Options:

 Call hold, Call Transfer, Call Forward, Conference Call, Call Park and Call Pick-up.
 On-hook dialing, Dial from call log, multi line (10 lines)
 Redial, Mute, Call log, phone book (30 entries), 10 Speed dial memory keys
 Hands free (full-duplex)

Supported Protocols

Your TB30 SIP Phone supports the following standard Internet protocols:

 Internet Protocol (IP)

IP is a network layer protocol that sends datagram packets between nodes on the Internet.
IP also provides features for addressing, type-of-service (ToS) specification,
fragmentation and reassembly, and security.

 User Datagram Protocol (UDP)

UDP is a simple protocol that exchanges data packets without acknowledgments or
guaranteed delivery. SIP can use UDP as the underlying transport protocol. If UDP is
used, retransmissions are used to ensure reliability.

 Trivial File Transfer Protocol (TFTP)

TFTP allows files to be transferred from one computer to another over a network.

 Dynamic Host Control Protocol (DHCP)

DHCP is used to dynamically allocate and assign IP addresses. DHCP allows you to
move network devices from one subnet to another without administrative attention. If
using DHCP, you can connect TB30 IP phone to the network and become operational
without having to manually assign an IP address and additional network parameters.

 Domain Name System (DNS)

DNS is used in the Internet for translating names of network nodes into addresses. Sip
uses DNS to resolve the host names of end points to IP addresses.

 Hyper Text Transfer Protocol (HTTP)

HTTP is the underlying protocol used by the World Wide Web. It defines how messages
are formatted and transmitted, and what actions Web servers and browsers should take in
response to various commands.

 Simple Network Time Protocol (SNTP)

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SNTP is a simplified version of NTP. SNTP can be used when the ultimate performance
of the full NTP implementation described in RFC 1305 is not needed or justified.

 Network Time Protocol (NTP)

NTP is an Internet standard protocol that assures accurate synchronization to the
millisecond of computer clock times in a network of computers. NTP sends periodic time
requests to servers, obtaining server time stamps and using them to adjust the client's
clock.

 Simple Network Management Protocol (SNMP)

SNMP is a set of protocols for managing complex networks. It works by sending
messages, called protocol data units (PDUs), to different parts of a network. SNMP­compliant devices, called agents, store data about themselves in Management Information
Bases (MIBs) and return this data to the SNMP requesters.

 Address Resolution Protocol (ARP)

ARP is a network layer protocol used to convert an IP address into a physical address
(called a DLC address), such as an Ethernet address. A host wishing to obtain a physical
address broadcasts an ARP request onto the TCP/IP network. The host on the network
that has the IP address in the request then replies with its physical hardware address

 Transmission Control Protocol (TCP)

TCP is one of the main protocols in TCP/IP networks. Whereas the IP protocol deals only
with packets, TCP enables two hosts to establish a connection and exchange streams of
data. TCP guarantees delivery of data and also guarantees that packets will be delivered
in the same order in which they were sent.

 Session Description Protocol (SDP)

SDP is a protocol that defines a text-based format for describing streaming media
sessions and multicast transmissions. SDP is not a transport protocol but a method of
describing the details of the transmission. For example, a SDP file contains information
about the format, timing and authorship of the transmission, name and purpose of the
session, any media, protocols or codec formats, the version number, contact information
and broadcast times.

 Technical Report 069 (TR069)

TR069 is a Broadband Forum technical specification entitled CPE WAN Management
Protocol (CWMP). It defines an application layer protocol for remote management of
end-user devices. It includes both a safe auto configuration and the control of other CPE
management functions within an integrated framework. Using TR-069 the terminals can
get in contact with the Auto Configuration Servers (ACS) and establish the configuration
automatically.

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Abbreviations

SIP Session Initiation Protocol. An IP telephony signalling text-based protocol

developed by the IETF

DNS Domaine Name Server

DHCP Dynamic Host Control Protocol

FTP File Transfer Protocol

H323 An ITU standard for realtime voice and videoconferencing over packet networks,

including LANs, WANs and the Internet

LAN Local Area Network

MGCP Media Gateway Control Protocol

RFC 3261 Request For Comments. This document describes the specifications for business

extended services under the MGCP protocol.

TFTP Trivial File Transfer Protocol

XML EXtensible Markup Language

DTMF Dual Tone Multi-Frequency

The system used by touch-tone telephones. DTMF assigns a specific frequency
(consisting of two separate tones) to each key so that it can easily be identified by
a microprocessor.

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Part 3 Phone operations

General appearance

The general appearance of the TB30 is as below:

Figure 3 TB30 General Appearance

TB30s SIP Administrator Guide v1.3 Page 12 of 259

Physical Features

Figure 4 and Table 1 illustrate physical features of the TB30 SIP Phone:

Handset Dialing
Pad

Figure 4 TB30 User Panel

3 Soft Keys

Move &

Scrolling keys

Menu

key

Clear key

Functions

keys

LCD

Memory

Keys

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Display keys

Confirmation key:

Clear key:

Clear characters in editing mode or exit to standby display (long click) or return
back to the previous page.

Menu key:

Enables access to menu

Phone book key:
Enables to access the phonebook and view the names and phone numbers
the user wants to dial.

Scrolling and move keys:

Enable browsing setting options, display the latest 30 call numbers in standby
mode and move among soft keys options in editing mode.

3 Soft keys:

Activate the features described by the text message directly above on the LCD
screen.

LCD Screen:
Displays information about the phone settings, such as the number dialing
out or calling in, date, time, calls status, call duration timer etc. It is a 6­line of 20 characters LCD screen.

Audio keys

Volume keys:

Adjust the volume of the handset, headset, speaker phone, ringer phone.

Speaker key:

Activates/disables hands free or group-listing function and switch on/off
the microphone

Headset key:

Activates headset mode during a call

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Mute key:

Activates/deactivates mute function.

Voice Mail key:

Voice Mail Function

Dialing keys

Dialing pad

Press the dial pad buttons to dial a number. Dial pad buttons work exactly
like those on your existing telephone. In the editing mode, it can be used to
input characters.

Redial key:

Calls the last number dialed.

Memory keys:

Are used as Speed dial keys.

Handset:
Makes and receives calls

Table 2 TB30 Physcical Features

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Display

The product has a full dot matrix LCD screen with a resolution of 240 x 120 pixels. Its screen is
monochrome and with backlighted.

The viewing area of the screen is 75 x 40 mm (active area: 72 x 36 mm).

Definitions of Soft Keys

The table 2 describes the main functions of each soft keys you can use on the SIP phone.

Soft Key

Brief Description

A>a>1

Input mode switch in edit state

Active

Activate option/service

Admin

Enter to administration sub-menu

Answer

Answer an incoming call

Anym

Shortcut to “Anonymous”

Autoan

Shortcut to “Auto Answer”

Back

Return to previous menu

CalLog

Shortcut to Call log

Cancel

Cancel an action or exit to previous menu without applying changes

CBack

Perform Callback function

CBlock

Shortcut to “Call Block”

CFwd

Shortcut to “call forwarding”

CidDis

Shortcut to “Number Display”

Change

Change phone password

Conf

Create a conference call. During a call/conference and another call is coming,
press the soft key will join a conference

DelChr

Delete character in edit mode

Delete

Delete specific entry

Detail

Show detailed information

Dial

Dial an entered phone number

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DNDst

Do Not Disturb

Down

Contrast adjustment

Dsub

Shortcut to “Dial Subscriber”

EndCal

Terminate active call

Edit

Edit parameter content

Exit

Return to previous menu

Format

Change display format of specific parameter, such like Date and Time etc.

Hold

Hold current active line

Join

Join several connected calls to create a conference call

Lock

Shortcut to lock phone

Mail

Dial to voice mail server

MsCall

Shortcut to missed call list

NewCal

Make a new call

OFF

Set specific service OFF

OK

Confirm setting

ON

Set specific Service ON

Option

Shortcut to phone services

Park

Store a call using Call Park

PhBook

Shortcut to phone book

PickUp

Answer a call on another phone

Play

Play music or melody

Reject

Reject a call

Remove

Remove a conference participant

Resume

Resume to original call from call transfer

RtPark

Retrieve Park

Save

Save the chosen setting

Select

Select current item on the screen

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Table 3 Definitions of Soft Keys

Icons & Indicators

The SIP Phone has a 6-line of 26 characters LCD display

 Line 1 : date/time and icons information
 Line 2 to Line 5: operation information
 Line 6 : Soft keys display

 Network status is okay
 Network is disconnected
 SIP register that is okay
 SIP register that is disconnected

 “Alarm” setting is enabled

 No USB device connected

 USB DISK to USB jack port is okay

 HD icon will show up when communication with wideband codec

 Phone is locked
 Phone does not lock
 Privacy call
 Call forward enabled

Stop

Stop music or melody

Transf

Transfer a call

TrMail

Transfer call to voice mail system

UnHold

Unhold a held line

Up

Contrast adjustment

User

Enter to user submenu

View

Show details when data item content is more than LCD can display in one line

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Definitions of LED

LED Indicator

Condition

Color

Status

Speaker

Default

Blue

OFF

During FW boot

ON

Loudspeaker is activated during a call

ON

Voice Mail

Default

Blue

OFF

During FW boot

ON

Voice Mail

Blinking

Headset

Default

Blue

OFF

During FW boot

ON

Headset or Headset group-listing mode is activated during call

ON

Mute

Default

Blue

OFF

During FW boot

ON

Mute is active

ON

Feature keys

Default

Blue

OFF

During FW boot

ON

Used for speed dial keys in standby mode

OFF

Line appearance: standby mode

OFF

Line appearance: a call is incoming

Fast blinking

Line appearance: is active

ON

Line appearance: hold or remote hold

Slow blinking

Table 4 Definitions of LED

Extension module

The extension module features 36 keys. One can plug up to 2 extension modules in a row,
leading to a total of 10 + 2 x 36 = 82 possible “multiline” keys.

Memory

The TB30 has 8MB of Flash, and 32MB of RAM

Power supply

The TB30 could be powered by either a main power unit or PoE. The power plug and PoE can
be plugged at the same time. The power plug has priority, and PoE takes over in case of power
failure. Its power consumption is under 15.4W.

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Part 4 Call Services

Talking Mode & Operations

5 kinds of communication mode

 Handset mode
 Hands free mode
 Headset mode
 Wireless headset mode.
 Handset group listening
 Headset group listening

Operation of off hook

There are five ways supported for Off Hook operation

 Picking up the handset: Handset mode
 Press Speaker key: Hands free mode
 Press Headset key: Headset mode
 Pick up wireless headset : Headset mode
 Press F1 when phone is ringing

Operation of on hook

 Handset mode: replacing the handset
 Handset -Group-Listening mode: press Speaker key and replace the handset
 Hands free mode: press Speaker key
 Headset/Headset-Group-Listening mode: press Headset key
 Wireless Headset/Headset-Group-Listening mode:Hang up wireless headset

Operation of mode switch during call

Handset

Hands free

Headset

Handset -GL

Headset-GL

Handset

1. Press Speaker key

2. Replace handset

Press Headset
key/Pick up
wireless headset

Press Speaker
key

N/A

Hands free

Pick up handset

Press Headset
key/Pick up
wireless headset

N/A

N/A

Headset

Pick up Handset

1. Press Speaker key

2. Press headset
key/Pick up
wireless headset

N/A

Press Speaker
key

Handset -GL

Press Speaker key

Replace handset

N/A

Press headset
key/Pick up
wireless headset

Headset-GL

N/A

Press headset
key/Hangup wireless
headset

Press Speaker
key

Pick up Handset

Table 5 Operations mode switch during call

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Main Call Functions

Make a call

On-hook dialing

In standby mode, there are several ways to show dial number.

 Press after / before pressing digital keys directly
 In standby mode, press “”, ”” or “Redial” key to display the last 30 phone numbers

you called

Key Pressed

LCD display

“”, ”” : Scrolling

and select number
you desired.

“” or “”: scrolling

to view rest.
Press View to get

details (Date, Time)

V i e w D i a l B a c k

D e l e t e D e l A l l

If number is stored in phone book, the associated name will be displayed.

 Press one of speed dial keys (i.e. feature keys) F1 – F10 to display number
 Query phone book: press

 Query call log (dialed, received, missed)
 Query memory key (F1 - F10)

And then you can trigger dialing by any one of following.

 Press soft key Dial
 Press OK key
 Go off-hook

Off-hook dialing

Performing off-hook operation first, and then you can dial out by any one of following ways.

 Press digital keys
 Press Redial key
 Press any one of memory keys F1 to F10

Date

Time

Icons

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 Use the call log

Key Pressed

LCD display

Press CalLog to show
Call Log messages

Scrolling and confirm
by pressing Ok

M i s s e d C a l l L o G

R e c e i v e d C a l l L o

g

D i a l e d C a l l L o g

D e l e t e C a l l L o g

s

S e l e c t B a c k

“”,””: Scrolling and
dial number you
desired and press
“Dial» or Ok

V i e w D i a l B a c k

D e l e t e D e l A l l

 Use the phonebook

Key Pressed

LCD display

Press  or

PhBook to show

phone book
information.

“”,””: Scrolling and
press “Dial» or Ok

V i e w D i a l D e l e t

E

A d d B a c k

Last number Redial:

 Pick up the handset and press .

 Press then

Speed dial

Save memory keys

 Press any one of F1 – F10 in standby mode
 Press Edit
 Key in number you want to save
 Press Save to store the entry

The memory keys could be modified too in a submenu.

Date

Time

Icons

Date

Time

Icons

Date

Time

Icons

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Speed dialing – on-hook dialing

 Press any one of F1 – F10 in standby mode
 On-hook dialing : go off-hook, re-press the feature key, or press OK key

Speed dialing – off-hook dialing

 Perform off-hook action
 Press any one of F1 – F10 in dialing mode

Answer a call

When a call is coming, the caller number and alias are displayed, if the caller number is stored in
the phonebook, the associated name is displayed.

While the phone is ringing, you can perform off-hook action or press Answer to answer the call

Note

Incoming call display is visible only when phone is in talking state or in
standby mode.

When the phone is ringing

1 2 3 4 5 6 7 8 9 …

24

25

26

A n s w e r R e j e c t T r a n s f

►

Reject a call

 Press Reject when the phone is ringing

Call back

Executes Auto Call Back when the called party is busy or does not reply.
ringing on any other station within his own predefined “pickup group”
When you fail to make a call due to destination is “Busy”, you can activate callback function to

complete the call automatically in standby mode.

Date

Time

Icons

Caller Name (Alias)

Caller Number/Name

TB30s SIP Administrator Guide v1.3 Page 23 of 259

Press and Option then select” DialSubscribe” to view the status.
You can do modifications by pressing Change to enter the phone number you want to auto call

back, the time of the call and the status.

Operation of Call Completion to Busy Subscriber (CCBS)

 Place a call and you hear busy tone
 Press soft key CBack

 Replace handset (i.e. Go on-hook, and CCBS is activated)

When CCBS is successful

 The phone is ringing
 Go off-hook.
 You hear ring-back tone if party doesn‟t answer yet. Or start conversation if part answers

the call.

 The party will hear ring-back tone, if you don‟t go off-hook yet.

You can cancel CCBS function by any one of following ways.

 Go off-hook
 Press any digital key

Call forward

The function of the Call Forward processed the line forwarding to another phone number. The
user can set the system to another phone number. When a call is coming, the system will forward
the line to another phone number that is set previously. The system supports three kinds of ways
to implement this function including “Unconditional”, “Busy”, and “No Answer”.

Unconditional: Provided that a call is coming, the system will forward the line immediately.
Busy: A call is coming and the user is on a busy line. Then, the system will forward the calling

line.
No Answer: On condition that the user does not respond to the calling for 30 seconds, the system
will forward the line to another phone number.

Press and Option and select “Call Forward” to view the status of Call Forward you have.
You can change this status by pressing Change .
Enter the phone number towards which you want to forward your calls.
Once this process is completed, press up/down of the cursor to the Call forward type.
Finally, press Save.

Transfer Message to Voice Mail

You can transfer all the calls you receive to your Voice Mail.
Press TrMail, then activate the transfert of your messages to your Voice Mail Box.
Press Change until obtaining “TrToVoiceMail-ON”,
finally validate it by pressing OK

Menu

Menu