Technicolor MediaAccess TG789vn v3 User Manual
SETUP AND USER GUIDE
MediaAccess TG789vn v3
SETUP AND USER GUIDE
MediaAccess TG789vn v3
Copyright
Copyright ©1999-2012 Technicolor. All rights reserved.
Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from
Technicolor. The content of this document is furnished for informational use only, may be subject to change without notice, and should not
be construed as a commitment by Technicolor. Technicolor assumes no responsibility or liability for any errors or inaccuracies that may
appear in this document.
Technicolor Delivery Technologies Belgium NV
Prins Boudewijnlaan, 47
2650 Edegem
Belgium
http://www.technicolor.com
Trademarks
The following trademarks may be used in this document:
AutoWAN sensing™ is a trademark of Technicolor.
Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorporated,
registered in the United States and/or other countries.
Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and other countries.
Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
DECT™ is a trademark of ETSI.
DLNA® is a registered trademark, DLNA disc logo is a service mark, and DLNA Certified is a trademark of the Digital Living Network
Alliance. Digital Living Network Alliance is a service mark of the Digital Living Network Alliance.
Ethernet™ is a trademark of Xerox Corporation.
Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance®. Wi-Fi CERTIFIED, Wi-Fi ZONE, Wi-Fi
Protected Access, Wi-Fi Multimedia, Wi-Fi Protected Setup, WPA, WPA2 and their respective logos are trademarks of the Wi-Fi Alliance®.
Other brands and product names may be trademarks or registered trademarks of their respective holders. All other logos, trademarks and
service marks are the property of their respective owners, where marked or not.
Document Information
Status: v1.0 (April 2012)
Reference: DMS-CTC-20101206-0033
Short Title: Setup and User Guide MediaAccess TG789vn v3 R10.2.x
CONTENTS
1 Getting Started ......................................................................................................... 3
1.1 Features at a Glance................................................................................................................................. 4
1.2 User Scenarios ............................................................................................................................................5
1.3 Components .............................................................................................................................................. 6
1.3.1 Power ................................................................................................................................................................................7
1.3.2 Local Network Connection........................................................................................................................................... 8
1.3.3 Broadband Connection ................................................................................................................................................. 9
1.3.4 Voice Connection........................................................................................................................................................ 10
1.3.5 Buttons............................................................................................................................................................................ 11
1.3.6 Status LEDs ...................................................................................................................................................................12
1.4 Preparing for the Installation...................................................................................................................15
2 Guided Installation...................................................................................................17
3 Manual Installation...................................................................................................21
3.1 Connecting the MediaAccess Gateway to your Service Provider’s Network ..................................22
3.1.1 Setting up your MediaAccess Gateway as DSL Gateway.......................................................................................23
3.1.2 Setting up your MediaAccess Gateway as Local Router........................................................................................ 26
3.2 Powering on the MediaAccess Gateway ..............................................................................................27
3.3 Connecting Your Network Devices to the MediaAccess Gateway ................................................. 28
3.3.1 Setting up a Wireless Connection.............................................................................................................................. 29
3.3.2 Setting up a Wired Connection..................................................................................................................................30
3.4 Configure the MediaAccess Gateway .................................................................................................. 31
3.5 Setting Up the 3G Fall-Back WAN Connection..................................................................................32
3.5.1 Managing your Mobile Connection with the MediaAccess Gateway GUI...........................................................33
3.5.2 Inserting a Mobile USB Adapter................................................................................................................................ 34
4 Configuration Tools.................................................................................................35
4.1 MediaAccess Gateway GUI ...................................................................................................................36
4.1.1 Access.............................................................................................................................................................................37
4.1.2 Components ................................................................................................................................................................. 38
4.1.3 Protecting Access to the MediaAccess Gateway....................................................................................................40
4.2 Backing Up/Restoring your Configuration ...........................................................................................41
4.3 Access From the Internet....................................................................................................................... 42
5 The MediaAccess Gateway Wireless Access Point ............................................... 43
5.1 Connecting Your Wireless Client via WPS ......................................................................................... 44
5.2 Connecting Your Wireless Client without WPS ................................................................................. 46
5.3 Connecting Your Wireless Client via QR Code................................................................................. 47
5.4 Securing Your Wireless Connection..................................................................................................... 48
6 Telephony.................................................................................................................51
6.1 Setting Up Your Telephone Network ...................................................................................................52
6.1.1 Connection to the Traditional Telephone Network ................................................................................................ 53
6.1.2 Configuring the MediaAccess Gateway VoIP Service ...........................................................................................54
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6.2 Address Book........................................................................................................................................... 56
6.3 Telephony Services................................................................................................................................. 58
6.3.1 Activating a Telephony Service on your MediaAccess Gateway..........................................................................59
6.3.2 Common Telephony Services....................................................................................................................................60
6.4 Viewing Call Logs....................................................................................................................................63
7 Saving Energy ......................................................................................................... 65
7.1 Code of Conduct.................................................................................................................................... 66
7.2 ECO Manager..........................................................................................................................................67
7.3 Manually Switching Off Services to Reduce Power ........................................................................... 68
8 Sharing Content...................................................................................................... 69
8.1 The Network File Server ......................................................................................................................... 71
8.2 The UPnP AV Media Server................................................................................................................. 74
8.2.1 Configuring the UPnP AV Media Server ................................................................................................................. 75
8.2.2 Using the UPnP AV Media Server ............................................................................................................................ 76
8.3 The FTP Server ........................................................................................................................................78
8.4 Managing your Shared Content............................................................................................................80
8.5 Safely Removing your USB Storage Device........................................................................................ 82
9 Network Services .................................................................................................... 83
9.1 UPnP......................................................................................................................................................... 84
9.1.1 Accessing Your MediaAccess Gateway via UPnP ..................................................................................................85
9.1.2 Managing your Internet connection via UPnP.........................................................................................................86
9.1.3 Configuring UPnP on the MediaAccess Gateway..................................................................................................88
9.1.4 Installing UPnP on Windows XP................................................................................................................................89
9.2 Assigning a service (HTTP, FTP,...) to a Computer...........................................................................91
9.3 Dynamic DNS ..........................................................................................................................................93
9.4 Network Time Server.............................................................................................................................. 94
10 Internet Security...................................................................................................... 97
10.1 Parental Control ...................................................................................................................................... 98
10.1.1 Configuring Content-based Filtering...................................................................................................................... 100
10.1.2 Adding Rules for Address-Based Filtering...............................................................................................................101
10.2 Firewall ....................................................................................................................................................103
10.3 Access Control.......................................................................................................................................105
10.4 Wireless Time Control..........................................................................................................................107
11 Support...................................................................................................................109
11.1 Setup Troubleshooting.......................................................................................................................... 110
11.2 General MediaAccess Gateway Troubleshooting.............................................................................. 111
11.3 Wired Connection Troubleshooting ....................................................................................................112
11.4 Wireless Connection Troubleshooting.................................................................................................113
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11.5 Voice over IP Troubleshooting............................................................................................................ 114
11.6 Content Sharing Troubleshooting ....................................................................................................... 115
11.7 Reset to Factory Defaults ..................................................................................................................... 116
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CONTENTS
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DMS-CTC-20101206-0033 v1.0
ABOUT THIS SETUP AND USER GUIDE
About this Setup and User Guide
In this Setup and User Guide
The goal of this Setup and User Guide is to show you:
Set up your MediaAccess Gateway and local network
Configure and use the main features of your MediaAccess Gateway.
For more advanced scenarios and features visit the documentation pages on www.technicolor.com
Used Symbols
The danger symbol indicates that there may be a possibility of physical injury.
The warning symbol indicates that there may be a possibility of equipment damage.
The caution symbol indicates that there may be a possibility of service interruption.
.
The note symbol indicates that the text provides additional information about a topic.
Te r m i n o l o g y
Generally, the MediaAccess TG789vn v3 will be referred to as MediaAccess Gateway in this Setup and User Guide.
Typographical Conventions
Following typographical convention is used throughout this manual:
This sample text indicates a hyperlink to a Web site.
Example: For more information, visit us at www.technicolor.com
This sample text indicates an internal link.
Example: If you want to know more about guide, see “About this Setup and User Guide” on page 1.
This sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
This sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file names, paths and
folders).
Example: On the File menu, click Open to open a file.
.
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ABOUT THIS SETU
P AND USER GUIDE
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1 GETTING STARTED
1 Getting Started
Introduction
This chapter gives you a brief overview of the main features and components of the MediaAccess Gateway. After this
chapter we will start with the installation.
Do not connect any cables to the MediaAccess Gateway until instructed to do so.
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1.1 Features at a Glance
Introduction
This section provides a brief overview of the main features of your MediaAccess Gateway.
IPv6 Ready
Your MediaAccess Gateway is IPv6 ready. Internet Protocol version 6 (IPv6) is the next generation of Internet technologies
aiming to effectively support the ever-expanding Internet usage and functionality, and also to address security concerns that
exist in an IPv4 environment.
Internet connection features
Broadband Internet access via the integrated DSL modem.
The first chapters describe how to connect your MediaAccess Gateway to the Internet.
Broadband Internet access via the Gigabit WAN port.
The first chapters describe how to connect your MediaAccess Gateway to the Internet.
3G (Fall-back) High-speed Internet Access via the optional mobile USB adaptor.
For more information, see “3.5 Setting Up the 3G Fall-Back WAN Connection” on page 32.
Internet Security for your entire network.
For more information, see “10 Internet Security” on page 97.
Useful network tools like UPnP, Dynamic DNS and many more.
For more information, see “9 Network Services” on page 83.
Local networking features
Wired access for your local network devices via the Ethernet interface.
For more information, see “3.3 Connecting Your Network Devices to the MediaAccess Gateway” on page 28.
Wireless access for your local network devices via the integrated IEEE 802.11n wireless access point.
For more information, see “5 The MediaAccess Gateway Wireless Access Point” on page 43.
An Integrated Media Server allowing you to share your media with media players and other network devices. For more
information, see “8 Sharing Content” on page 69.
Telephony features
The MediaAccess Gateway offers Voice over IP (VoIP) connectivity for traditional phones and IP phones.
For more information see “6 Telephony” on page 51
ECO label
Technicolor’s ECO label guarantees you that the MediaAccess Gateway is able to reduce its power consumption to an
absolute minimum. For more information, see “7 Saving Energy” on page 65.
MediaAccess Gateway configuration tools
The MediaAccess Gateway Setup CD allows you to configure your MediaAccess Gateway and helps you to connect
your computers to the MediaAccess Gateway.
The MediaAccess Gateway GUI allows you to configure your MediaAccess Gateway via your web browser.
For more information, see “4.1 MediaAccess Gateway GUI” on page 36.
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1 GETTING STARTED
Internet
MediaAcces Gateway
Internet
Modem/Router MediaAcces Gateway
1.2 User Scenarios
Scenarios
Depending of the architecture of your home network, you can use the MediaAccess Gateway in either of the following
scenarios:
DSL Gateway
Local Router
DSL Gateway
The MediaAccess Gateway is connected to the DSL network of your service provider and brings the Internet to your home.
Local Router
The MediaAccess Gateway is placed behind another gateway or modem. In this setup the gateway or modem in front of the
MediaAccess Gateway will establish the connection to the Internet:
This scenario is used when:
The Internet connectivity is provided by another device (for example, a cable modem). The MediaAccess Gateway is
used to add specific services to your home network.
Your service provider is using Ethernet in the First Mile (EFM).
The Ethernet signal is directly coming into your home.
Your service provider is using Ethernet To The Home (ETTH).
MediaAccess Gateway is directly connected to the terminator of your service provider’s fiber-optic network and your
local network
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1GETTING START
1.3 Components
Overview
This section provides an overview of the different components of the MediaAccess Gateway:
1.3.1 Power 7
1.3.2 Local Network Connection 8
1.3.3 Broadband Connection 9
1.3.4 Voice Connection 10
1.3.5 Buttons 11
1.3.6 Status LEDs 12
ED
To p i c Page
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1.3.1 Power
Overview
1 GETTING STARTED
Power inlet
The power inlet () allows you to connect the power supply.
Only use the power supply delivered with your MediaAccess Gateway.
Power switch
The power switch () allows you to power on/off your MediaAccess Gateway.
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1.3.2 Local Network Connection
Overview
Wireless Access Point
The built-in WiFi-certified wireless access point provides wireless access to your WiFi-certified wireless clients.
For more information, see “5 The MediaAccess Gateway Wireless Access Point” on page 43.
Ethernet switch
The Ethernet switch () allows you to connect an Ethernet device (for example, a computer) to your local network. For
more information, see “3.3 Connecting Your Network Devices to the MediaAccess Gateway” on page 28.
A LED may be provided per Ethernet port to indicate link integrity (or activity).
LED Status Description
Solid on Device connected.
Blinking Device connected and sending/receiving data.
Off No device connected.
USB Port
The USB port () can be used to:
Connect a USB mass storage device to share your content (for example, music, movies,...):
On your local network via the Network File server or the UPnP AV Media Server.
On Internet via FTP.
For more information, see “8 Sharing Content” on page 69.
Connect a 3G mobile adaptor to set up a 3G connection that can work as a backup for your main Internet connection.
For more information, see “3.5 Setting Up the 3G Fall-Back WAN Connection” on page 32.
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1.3.3 Broadband Connection
WAN
DSL
Overview
1 GETTING STARTED
DSL port
This port can be used to connect your MediaAccess Gateway to your service provider’s DSL network.
For more information, see “3.1 Connecting the MediaAccess Gateway to your Service Provider’s Network” on page 22.
WAN port
This port allows you to use your MediaAccess Gateway as Local Router. For more information, see “1.2 User Scenarios” on
page 5.
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1.3.4 Voice Connection
Overview
Phone Port
The Phone ( ) port allows you to connect a traditional phone to your MediaAccess Gateway. This way you will be able to
make phone calls over the Internet and save on communication costs, especially for long-distance calls.
For more information, see “6.1 Setting Up Your Telephone Network” on page 52.
PSTN Port (optional)
The PSTN port allows you to connect the MediaAccess Gateway to the traditional telephone network, i.e. the Public
Switched Telephone Network (PSTN). When the VoIP connection is not available, the MediaAccess Gateway will
automatically switch from VoIP to the traditional telephone network.
If your MediaAccess Gateway does not have a PSTN port, this means that:
Your MediaAccess Gateways has an integrated filter
The MediaAccess Gateway separates the phone signal from the signal coming from the DSL port. Your
MediaAccess Gateway has an integrated filter if the product name printed on the label of your MediaAccess
Gateway ends with “wIF” (with Integrated Filter). If this suffix is not present, then your MediaAccess Gateway
does not have an integrated filter.
- or -
Your MediaAccess Gateway is VoIP-only
All calls passing through the MediaAccess Gateway will be done via VoIP.
Be aware that, if you are not connected to the traditional telephone network, emergency calls will not be possible
when your Internet connection is down or your MediaAccess Gateway is powered off.
For more information, see “6.1.1 Connection to the Traditional Telephone Network” on page 53.
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1.3.5 Buttons
Reset
Overview
1 GETTING STARTED
WPS button
The WPS ( ) button allows you to add new wireless clients to your network in a swift and easy way, without the need to
enter any of your wireless settings manually.
For more information, see “5.1 Connecting Your Wireless Client via WPS” on page 44.
ECO button
The ECO ( ) button allows you to disable your wireless access point. You can do this when you do not have any devices
that are connected to the wireless access point. This allows you to save the energy that the MediaAccess Gateway would be
using for the wireless access point. For more information, see “ECO button” on page 68.
Reset button
The Reset button allows you to reset your MediaAccess Gateway to factory defaults.
For more information, see “11.7 Reset to Factory Defaults” on page 116.
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1.3.6 Status LEDs
Introduction
On the front panel of your MediaAccess Gateway, you can find a number of status LEDs, indicating the state of the device.
ED
Power
Ethernet
USB
Wireless
Voice
Broadband
Internet
TV
Upgrade
WPS
Power LED
Colour State Description
Green Solid on Power on, normal operation
Blinking Bootloader active (during upgrade)
Red Solid on Power on, self-test failed, indicating device malfunction
Orange Solid on Bootloader selftest
Blinking Bootloader active (during upgrade)
Off The MediaAccess Gateway is powered off.
Ethernet LED
Colour State Description
Green Solid on Network device connected to the Ethernet switch.
Blinking Network device connected to the Ethernet switch and sending/receiving
data.
Off No Ethernet connection on your local network
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USB LED
Colour State Description
Green Solid on Device(s) connected to the MediaAccess Gateway’s USB port
Off No device connected to the MediaAccess Gateway’s USB port
Wireless LED
Colour State Description
Green Solid on No wireless activity, WPA2-PSK or WPA-PSK encryption
Blinking Wireless activity, WPA2-PSK or WPA-PSK encryption
Orange Solid on No wireless activity, WEP encryption
Blinking Wireless activity, WEP encryption
Red Solid on No wireless activity, no security
Blinking Wireless activity, no security
Red/green Toggling Wireless client registration phase
Off Wireless access point disabled
Broadband LED (if you are using the DSL Gateway scenario)
Colour State Description
Green Solid on DSL line synchronised
Blinking Trying to detect carrier signal or pending DSL line synchronisation
Off MediaAccess Gateway powered off.
Broadband LED (if you are using the Local Router scenario)
Colour State Description
Green Solid on Connected to the WAN device
Off Not connected to the WAN device
Internet LED
Colour State Description
Green Solid on Connected to the Internet, no activity
Red Solid on Failed to setup the Internet connection
Off No Internet connection
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Blinking Connected to the Internet, sending/receiving data
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1GETTING START
TV LED
Colour State Description
Green Solid on Set-Top Box (STB) connected to the MediaAccess Gateway
Off No STB connected to the MediaAccess Gateway
Phone LED
Colour State Description
Green Solid on Registered at your VoIP provider, no activity.
Off Not registered to your VoIP provider.
ED
Blinking Unknown STB connected to the MediaAccess Gateway
Blinking Registered at your VoIP provider, activity.
Upgrade LED
Colour State Description
Blue Solid on Software upgrade ongoing
Off No software upgrade ongoing
Do not power off your MediaAccess Gateway or disconnect any cables as long as the Upgrade LED is on.
Interrupting the upgrade procedure may damage your MediaAccess Gateway.
WPS LED
Colour State Description
Green Solid On Client successfully registered via WPS
Orange Blinking WPS registration ongoing
Red Blinking Error occurred
For more information about WPS, see “5.1 Connecting Your Wireless Client via WPS” on page 44.
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1.4 Preparing for the Installation
DSL service requirements
This section is only applicable if you are using your MediaAccess Gateway as DSL gateway. For more information, see
“1.2 User Scenarios” on page 5.
Make sure that:
Your service provider activated the DSL service on your telephone line by your service provider.
You have the installation information (for example, user name, password, service profile,...) provided by your service
provider at hand.
Local connection requirements
Wireless connection
If you want to connect your computer using a wireless connection, your computer must be equipped with a WiFi-certified
wireless client adapter.
Wired connection
If you want to connect a computer using a wired connection, your computer must be equipped with an Ethernet Network
Interface Card (NIC).
Start with the installation
You are now ready to start with the installation of your MediaAccess Gateway.
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2 GUIDED INSTALLATION
2 Guided Installation
Introduction
In the guided installation, the Setup wizard on the Setup CD will assist you with the installation of your MediaAccess
Gateway.
If you do not want to use the Setup CD or if the Setup CD is not included in your package, follow the installation procedure
described in “3 Manual Installation” on page 21.
Requirements
To use the guided installation you must comply with the following requirements:
Your computer must run one of the following operating systems:
Microsoft Windows 7 and higher
Microsoft Windows 7 x64 and higher
Microsoft Windows Vista and higher
Microsoft Windows XP Service Pack 2 (SP2) and higher
Mac OS X 10.6 (Snow Leopard)
Mac OS X 10.5 (Leopard)
Mac OS X 10.4 (Tiger)
You must have administrative rights on your computer.
If you do not comply with these requirements, use the “3 Manual Installation” on page 21.
Running the Setup wizard
To start the Setup wizard:
1 Insert the Setup CD into your computer's CD- or DVD drive.
2 If your computer runs:
Microsoft Windows: The Setup CD starts automatically.
If the Setup CD does not autostart, see “The Setup CD does not start automatically” on page 110.
Mac OS X: Double-click Menu in the window with the content of the Setup CD.
3 Select the language of your choice and click OK.
4 The Setup wizard will now guide you through the installation of your MediaAccess Gateway.
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2 GUIDED INSTALL
5 At the end of the installation, the following screen appears:
Select Go to the Technicolor Gateway web interface if you want to go to the MediaAccess Gateway GUI after closing
the wizard. On the MediaAccess Gateway GUI, you can configure all services of your MediaAccess Gateway.
6 Click Finish.
7 The CD menu appears.
ATION
CD Menu
On the CD Menu, you can click:
Initial Setup to connect your computer to the MediaAccess Gateway and configure your local network.
Reconfigure my Technicolor Gateway to fully reconfigure your MediaAccess Gateway.
If you reconfigure your MediaAccess Gateway via the CD menu, the MediaAccess Gateway will be reconfigured
from scratch. All your current settings will be lost. If you only want to make small changes to your configuration
(for example, changing the security), we recommended you to do this via the MediaAccess Gateway GUI. For
more information, see “4.1 MediaAccess Gateway GUI” on page 36.
Setup my computer to connect your computer to the MediaAccess Gateway network.
Documentation to view a list of the documentation that is available for your MediaAccess Gateway.
Visit technicolor.com to visit the online support sections.
18
Actual available items depend on the Setup CD delivered with your MediaAccess Gateway.
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In case of problems
If you encounter problems during this installation please refer to “11.1 Setup Troubleshooting” on page 110.
Backup your configuration
Once you successfully installed your MediaAccess Gateway, it is recommend to backup your configuration. This will allows
you to return to this configuration when needed (for example, after misconfiguration).
For more information, see “4.2 Backing Up/Restoring your Configuration” on page 41
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3 MANUAL INSTALLATION
3 Manual Installation
Installation
This chapter will help you to manually install your MediaAccess Gateway.
Setting up your network
Proceed as follows:
1 Connect your MediaAccess Gateway to your service provider’s network.
For more information, see “3.1 Connecting the MediaAccess Gateway to your Service Provider’s Network” on page 22.
2 Power on the MediaAccess Gateway.
For more information, see “3.2 Powering on the MediaAccess Gateway” on page 27.
3 Connect your computer to the MediaAccess Gateway.
For more information, see “3.3 Connecting Your Network Devices to the MediaAccess Gateway” on page 28.
4 Configure your MediaAccess Gateway.
For more information, see “3.4 Configure the MediaAccess Gateway” on page 31.
5 Connect your phones.
For more information, see “6 Telephony” on page 51.
6 Share your content or media on your local network, continue with “8 Sharing Content” on page 69.
7 If you purchased the mobile USB adapter, setup the 3G backup connection.
For more information, see “3.5 Setting Up the 3G Fall-Back WAN Connection” on page 32.
8 Once you successfully installed your MediaAccess Gateway, it is recommend to backup your configuration. This will
allows you to return to this configuration when needed (for example, after misconfiguration). For more information, see
“4.2 Backing Up/Restoring your Configuration” on page 41.
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3 MANUAL INSTAL
LATION
3.1 Connecting the MediaAccess Gateway to your Service Provider’s Network
Identifying your setup
If you are using the MediaAccess Gateway as:
DSL Gateway, continue with “3.1.1 Setting up your MediaAccess Gateway as DSL Gateway” on page 23.
Local Router, continue with “3.1.2 Setting up your MediaAccess Gateway as Local Router” on page 26.
For more information, see “1.2 User Scenarios” on page 5, you can use your MediaAccess Gateway in either of the following
scenarios
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