Teamviewer TEAMVIEWER 5.0 User Manual

Manual - TeamViewer 5.0
Revision TV5.0-7478
Table of Contents
Table of Contents
1.1.1 About TeamViewer .................................................................................................................... 1
1.1.4 New as of Version 4.0 ............................................................................................................... 2
1.1.5 New as of version 3.6 ................................................................................................................ 2
1.1.6 New as of version 3.5 ................................................................................................................. 2
1.1.7 Functions of the Mac Version ................................................................................................... 3
2 Installation ................................................................................................................................. 4
2.1 TeamViewer related downloads ............................................................................................... 4
2.1.1 TeamViewer ............................................................................................................................... 4
2.1.2 TeamViewer Quick Support ..................................................................................................... 4
2.1.3 TeamViewer Host ...................................................................................................................... 5
2.1.4 TeamViewer Portable ................................................................................................................. 5
2.1.5 TeamViewer Manager ................................................................................................................ 5
2.1.6 TeamViewer MSI Package ......................................................................................................... 5
2.2 Installing TeamViewer ............................................................................................................. 6
2.3 Configure TeamViewer to Start With Windows® ................................................................. 7
2.3.1 Differences Between Application and System Service ........................................................... 7
2.4 License Activation ..................................................................................................................... 9
3 Basics ....................................................................................................................................... 10
3.1 Connection .............................................................................................................................. 10
3.2 TeamViewer Main Window ..................................................................................................... 11
3.3 QuickSupport Main Window .................................................................................................. 12
4 Remote Support ....................................................................................................................... 13
4.1 Connecting to a Partner ........................................................................................................... 13
4.2 Remote Control ........................................................................................................................ 14
4.2.2 Remote Control Window Actions ........................................................................................... 15
4.2.3 Server Control Window Actions ............................................................................................. 19
4.3 File Transfer ............................................................................................................................ 20
4.3.1 The File Transfer Window ...................................................................................................... 20
4.3.2 File Transfer Actions ............................................................................................................... 21
4.3.3 The File Transfer Log File ....................................................................................................... 21
5 Remote Support - Advanced Functions ................................................................................. 22
5.1 Connecting with Windows Authentication ........................................................................... 22
5.2 Connecting Via the Web Connector
5.3 Connecting Via QuickConnect ............................................................................................... 26
5.4 Remote Update ........................................................................................................................ 28
...................................................................................... 24
Table of Contents
5.5 Remote System Information .................................................................................................. 28
5.6.1 Overview of Access Control .................................................................................................... 29
5.6.2 Access Mode for the Current Session .................................................................................... 30
5.6.3 Access Control Details ............................................................................................................. 31
5.6.4 Detailed Setting Configuration for the Access Control .........................................................32
5.6.5 Custom Settings ....................................................................................................................... 33
5.6.6 Interdependency between Access Control and Security Settings ......................................... 33
5.7 Connection Info ....................................................................................................................... 35
6.2 Browser based Presentation .................................................................................................... 37
7 TeamViewer Partner List ........................................................................................................ 44
7.1 Creating a TeamViewer Account ........................................................................................... 45
7.2 Logging on to your TeamViewer Account ............................................................................. 46
7.3 Actions in the Partner List ...................................................................................................... 47
7.3.1 Icons in the Partner List ......................................................................................................... 48
7.3.2 Adding Groups and Partners to Your Partner List ............................................................... 49
7.3.4 Partner Context Menu .............................................................................................................52
7.3.5 Partner Chat and Offline Messages ........................................................................................ 53
8 Multimedia Functions ............................................................................................................ 54
8.1 Audio Transmission ............................................................................................................... 54
8.1.1 Audio Options ......................................................................................................................... 54
8.2 Video Transmission ................................................................................................................. 55
8.3 Chat ........................................................................................................................................... 57
9.1 Session recording .................................................................................................................... 58
9.2 Channel Use ............................................................................................................................ 59
9.3 VPN Connection .....................................................................................................................60
9.3.1 Examples for the Usage of TeamViewer VPN .......................................................................60
9.3.2 Premises ..................................................................................................................................60
9.3.3 Starting a VPN Connection .................................................................................................... 61
9.4 LAN Connections .................................................................................................................... 63
9.4.1 How to Connect to a Partner .................................................................................................. 63
Options .................................................................................................................................... 64
10
10.1 Category General ..................................................................................................................... 64
10.1.1 Proxy Settings Dialog .............................................................................................................. 65
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