Teamviewer TEAMVIEWER 5.0 User Manual

Manual - TeamViewer 5.0

Revision TV5.0-7478

Table of Contents

Table of Contents

1 Scope of service .......................................................................................................................... 1

1.1 Introduction ................................................................................................................................ 1

1.1.1 About TeamViewer .................................................................................................................... 1

1.1.2 New as of Version 5.0 ................................................................................................................ 1

1.1.3 New as of Version 4.1 ................................................................................................................. 1

1.1.4 New as of Version 4.0 ............................................................................................................... 2

1.1.5 New as of version 3.6 ................................................................................................................ 2

1.1.6 New as of version 3.5 ................................................................................................................. 2

1.1.7 Functions of the Mac Version ................................................................................................... 3

1.1.8 About this Manual ..................................................................................................................... 3

2 Installation ................................................................................................................................. 4

2.1 TeamViewer related downloads ............................................................................................... 4

2.1.1 TeamViewer ............................................................................................................................... 4

2.1.2 TeamViewer Quick Support ..................................................................................................... 4

2.1.3 TeamViewer Host ...................................................................................................................... 5

2.1.4 TeamViewer Portable ................................................................................................................. 5

2.1.5 TeamViewer Manager ................................................................................................................ 5

2.1.6 TeamViewer MSI Package ......................................................................................................... 5

2.2 Installing TeamViewer ............................................................................................................. 6

2.3 Configure TeamViewer to Start With Windows® ................................................................. 7

2.3.1 Differences Between Application and System Service ........................................................... 7

2.4 License Activation ..................................................................................................................... 9

3 Basics ....................................................................................................................................... 10

3.1 Connection .............................................................................................................................. 10

3.2 TeamViewer Main Window ..................................................................................................... 11

3.3 QuickSupport Main Window .................................................................................................. 12

4 Remote Support ....................................................................................................................... 13

4.1 Connecting to a Partner ........................................................................................................... 13

4.2 Remote Control ........................................................................................................................ 14

4.2.1 The Remote Control Window ................................................................................................. 14

4.2.2 Remote Control Window Actions ........................................................................................... 15

4.2.3 Server Control Window Actions ............................................................................................. 19

4.3 File Transfer ............................................................................................................................ 20

4.3.1 The File Transfer Window ...................................................................................................... 20

4.3.2 File Transfer Actions ............................................................................................................... 21

4.3.3 The File Transfer Log File ....................................................................................................... 21

5 Remote Support - Advanced Functions ................................................................................. 22

5.1 Connecting with Windows Authentication ........................................................................... 22

5.2 Connecting Via the Web Connector

5.3 Connecting Via QuickConnect ............................................................................................... 26

5.4 Remote Update ........................................................................................................................ 28

...................................................................................... 24

Table of Contents

5.5 Remote System Information .................................................................................................. 28

5.6 Access Control ......................................................................................................................... 29

5.6.1 Overview of Access Control .................................................................................................... 29

5.6.2 Access Mode for the Current Session .................................................................................... 30

5.6.3 Access Control Details ............................................................................................................. 31

5.6.4 Detailed Setting Configuration for the Access Control .........................................................32

5.6.5 Custom Settings ....................................................................................................................... 33

5.6.6 Interdependency between Access Control and Security Settings ......................................... 33

5.7 Connection Info ....................................................................................................................... 35

6 Presentation ............................................................................................................................. 36

6.1 How to Connect with a Partner .............................................................................................. 36

6.2 Browser based Presentation .................................................................................................... 37

6.3 Actions in the Presentation Control Panel ............................................................................ 38

7 TeamViewer Partner List ........................................................................................................ 44

7.1 Creating a TeamViewer Account ........................................................................................... 45

7.2 Logging on to your TeamViewer Account ............................................................................. 46

7.3 Actions in the Partner List ...................................................................................................... 47

7.3.1 Icons in the Partner List ......................................................................................................... 48

7.3.2 Adding Groups and Partners to Your Partner List ............................................................... 49

7.3.3 Quick Access ............................................................................................................................ 51

7.3.4 Partner Context Menu .............................................................................................................52

7.3.5 Partner Chat and Offline Messages ........................................................................................ 53

8 Multimedia Functions ............................................................................................................ 54

8.1 Audio Transmission ............................................................................................................... 54

8.1.1 Audio Options ......................................................................................................................... 54

8.2 Video Transmission ................................................................................................................. 55

8.2.1 Video Options .......................................................................................................................... 56

8.3 Chat ........................................................................................................................................... 57

8.4 Conference Call ........................................................................................................................ 57

9 Miscellaneous Functions ........................................................................................................ 58

9.1 Session recording .................................................................................................................... 58

9.2 Channel Use ............................................................................................................................ 59

9.3 VPN Connection .....................................................................................................................60

9.3.1 Examples for the Usage of TeamViewer VPN .......................................................................60

9.3.2 Premises ..................................................................................................................................60

9.3.3 Starting a VPN Connection .................................................................................................... 61

9.3.4 Actions in the VPN - TeamViewer Window .......................................................................... 62

9.4 LAN Connections .................................................................................................................... 63

9.4.1 How to Connect to a Partner .................................................................................................. 63

Options .................................................................................................................................... 64

10

10.1 Category General ..................................................................................................................... 64

10.1.1 Proxy Settings Dialog .............................................................................................................. 65