Taser EVIDENCE.com Dock Installation Manual

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EVIDENCE.com Dock

IMPORTANT SAFETY INSTRUCTIONS

Read all warnings and instructions. Save these instructions.

Installation Manual

For use with:

AXON® body cameras and AXON flex™ cameras and controllers

The most up-to-date warnings and instructions are available at www.TASER.com.

MMU0054 Rev: B

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Contents

Chapter 1: Introduction to the EVIDENCE.com Dock ............................................................................................................. 3

EVIDENCE.com Dock Components........................................................................................................................................... 3

Additional Materials ....................................................................................................................................................................... 4

Chapter 2: Network Setup................................................................................................................................................................. 6

Background ........................................................................................................................................................................................ 6

Network Requirements ................................................................................................................................................................. 6

Chapter 3: EVIDENCE.com Dock Installation ............................................................................................................................. 8

Introduction ....................................................................................................................................................................................... 8

Chapter 4: Wall Mounting an EVIDENCE.com Dock ............................................................................................................ 15

Safety Instructions ........................................................................................................................................................................ 15

Tools and Materials ..................................................................................................................................................................... 15

Chapter 5: Troubleshooting the EVIDENCE.com Dock ....................................................................................................... 19

Status Lights ................................................................................................................................................................................... 20

Chapter 6: Network Troubleshooting ........................................................................................................................................ 21

Status Page Errors ........................................................................................................................................................................ 21

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Chapter 1: Introduction to the EVIDENCE.com Dock

Accepts an AXON flex controller or
an AXON body camera

Accepts an AXON flex camera

The EVIDENCE.com Dock uploads videos from the AXON flex™ and AXON® body
cameras to the EVIDENCE.com cloud computing website. While information is
transferred securely to your organization’s account, the EVIDENCE.com Dock also
recharges the batteries in the AXON system.

EVIDENCE.com Dock Components

The EVIDENCE.com Dock has two major parts. One is the core (Figure 1), which
connects to the Internet and transfers information to EVIDENCE.com. The other is the
individual bay (Figure 2), which accepts the AXON hardware. The system is modular,
and up to five individual bays can be connected to one core.

Figure 1 Core

Figure 2 Individual bay

An additional bay, called the 6-bay (Figure 3), is available. The 6-bay accepts 6 AXON
flex controllers (or 6 AXON body cameras) and 6 AXON flex cameras. It works with
the same core as the individual bay.

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CAUTION

Be careful when removing a bridge adapter from a bay, as damage may occur if the bridge
adapter is removed unevenly from the bay. Bridge adapters must be pulled straight out
and not angled when removed.

Figure 3 Core and 6-Bay

A bridge adapter is used to attach the core to a bay, and to attach individual bays to
each other. Figure 4 shows front and back views of a bridge adapter.

Additional Materials

The package containing the EVIDENCE.com Dock also contains 2 Ethernet cables
(Figure 5) and an external power supply with an AC power cable (Figure 6).

Figure 4 Bridge Adapter Front (left), Back (right)

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Figure 5 Ethernet Cables

Figure 6 Power Supply and AC Cable

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Chapter 2: Network Setup

CAUTION

DO NOT place the EVIDENCE.com Dock directly on the Internet. Doing so could make your

system vulnerable.

Background

AXON® on-officer camera systems capture video and audio recordings. When the
AXON user(s) finish their shifts, the AXON system is docked into the EVIDENCE.com
Dock. The EVIDENCE.com Dock uploads the content securely via 256-bit SSL to
EVIDENCE.com. Using an agency account on EVIDENCE.com, AXON users can review
the content, create clips, share evidence with other personnel in the organization,
and download videos.

Network Requirements

To get the EVIDENCE.com Dock up and running, you may need some assistance from
your IT department.

Although the EVIDENCE.com Dock has been hardened against external intrusion, it is
STRONGLY recommended that the Dock be placed behind a standard firewall device.

The EVIDENCE.com Dock and AXON devices do not require any incoming data ports
for regular operation. All EVIDENCE.com Dock communications are outbound. All
video and data files are transmitted securely using HTTPS and 256-bit AES
encryption. For proper operation, the EVIDENCE.com Dock requires port 443 (TCP)
opened for outgoing traffic to prod.evidence.com. This is used by the EVIDENCE.com
Dock to send video and data files to EVIDENCE.com using the HTTPS protocol.

If the EVIDENCE.com Dock is placed on a network that utilizes external DNS servers,
then port 53 (UDP) must be opened for outgoing traffic to allow the EVIDENCE.com
Dock to access those servers.

The EVIDENCE.com Dock uses one of four methods to synchronize the clocks on the
AXON devices:

1. HTTP over port 80 (TCP) to synchronize time from prod.evidence.com;

2. HTTP over port 80 (TCP) to synchronize time from google.com;

3. NTP over port 123 (UDP) to synchronize time from pool.ntp.org; or

4. NTP over port 123 (UDP) to synchronize time from a Network Time Server

located on the default gateway assigned to the EVIDENCE.com Dock.

The EVIDENCE.com Dock requires only one of the above methods to be available.
Method #4 is the most secure, requiring no additional ports to be opened in a

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firewall. If one of the other methods is used to synchronize time, then the correct
port and destination must be opened for outgoing traffic in your firewall.

The AXON system does not currently support HTTP/HTTPS Proxies. If the
EVIDENCE.com Dock is placed on a network where a proxy is used to access web
sites, the IP assigned to the EVIDENCE.com Dock must be whitelisted. Depending on
the specific network setup, this may require a static or reserved DHCP IP.

If you have any questions on setup, call TASER Customer Service at 1-800-978-2737.