Taser CAM-HD User Manual
TASER CAM™ HD Recorder
Operating Manual
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TASER CAM HD Recorder
Table of Contents
Chapter 1: Warnings and Cautions .................................................................................................. 4
General Safety Information ........................................................................................................... 4
Battery Safety Information ............................................................................................................ 5
Safety Information: General Maintenance & Use ......................................................................... 6
Safety Information: Loss of Data .................................................................................................. 7
Chapter 2: General Overview ........................................................................................................... 9
TASER CAM HD General Features ............................................................................................. 9
Automatic Shut-Down TASER CAM HD Recorder ....................................................................... 9
Minimum System Requirements ................................................................................................. 11
In the Box .................................................................................................................................... 11
Chapter 3: Charging the TASER CAM HD Recorder ..................................................................... 12
Charging the TASER CAM HD Recorder Using the Wall Power Charging Cable ..................... 12
Charging the TASER CAM HD Recorder Using the PC USB Download Cable ......................... 13
Chapter 4: Installing the EVIDENCE Sync Software ...................................................................... 15
Chapter 5: Configuring the TASER CAM HD Recorder with EVIDENCE Sync Software .............. 16
Viewing Device Information ........................................................................................................ 17
Chapter 6: Operating the TASER CAM System ............................................................................. 19
Testing the TASER CAM HD Recorder ...................................................................................... 19
Using the TASER CAM HD Recorder ........................................................................................ 21
Chapter 7: Downloading and Viewing Records .............................................................................. 22
Uploading Records to EVIDENCE.com Services with EVIDENCE Sync (Online) Software ...... 22
Viewing Uploaded Videos (Online) ............................................................................................. 23
Viewing the ECD Event Log (Online) ......................................................................................... 24
Downloading Records to Your Computer with EVIDENCE Sync (Offline) Software .................. 25
Viewing Downloaded Videos (Offline) ........................................................................................ 26
Viewing the ECD Event Log (Offline) ......................................................................................... 27
Chapter 8: Firmware Update .......................................................................................................... 29
First-Time ECD Firmware Update – Online ................................................................................ 29
First-Time ECD Firmware Update – Offline ................................................................................ 32
Recorder and ECD Firmware Update – Online .......................................................................... 35
Recorder and ECD Firmware Update – Offline .......................................................................... 39
Chapter 9: Use and Care ................................................................................................................ 43
Storage ....................................................................................................................................... 43
Cleaning ...................................................................................................................................... 43
Lens ........................................................................................................................................ 43
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Gold Contacts ......................................................................................................................... 43
Battery .................................................................................................................................... 43
Replacing the TASER CAM Battery ........................................................................................... 44
Chapter 10: CID Icons .................................................................................................................... 45
Chapter 11: Troubleshooting the TASER CAM .............................................................................. 46
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Chapter 1: Warnings and Cautions
General Safety Information
Read, study, understand, and follow all instructions, product manuals,
warnings, information, training bulletins, and TASER training materials
before using the TASER CAM™ HD system. Failure to comply could
result in injury, system malfunctions, or loss of data.
5-Second Discharge Cutoff and Audio Alert. The optional
Automatic Shut-Down TASER CAM HD Recorder will stop a continual
ECD trigger discharge at 5 seconds (even if the user continues to hold
back the trigger) and require the user to depress the ARC switch for an
additional cycle. Depending on how the Automatic Shut-Down TASER
CAM HD recorder is configured, an ARC switch discharge may stop
after 5 seconds. The ECD programmed with the Automatic Shut-Down
TASER CAM HD Recorder an audible alert 2 seconds before the ECD
output cycle ends. Under high stress circumstances or noisy
environments, the user may not hear the audible warning.
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Battery Safety Information
Failure to maintain the TASER CAM HD battery as instructed may cause
the battery, X2 ECD or system to malfunction or fail to function properly
or optimally. Follow and comply with the following instructions to
reduce the risk of malfunction, including failure:
Charge the Battery Before Use. The TASER CAM HD battery must
be charged and functional prior to use. Be aware that a battery can fail
to function, fail to charge, fail to maintain a charge, or deteriorate over
time. Properly maintain the battery and ensure that it is fully functional.
If the battery is not fully functional, immediately replace it with a fully
functional battery. See the TASER CAM HD Battery Replacement Guide
for instructions.
Cleaning Battery Terminals. In case the battery terminals (electrical
contacts) are contaminated, clean the terminals with a dry cloth before
use. Otherwise power failure or charge failure may occur due to the
poor connection between the battery and the electronic circuitry of the
device.
To prevent potential injuries, leaking, overheating or explosion of
batteries, please be advised to take the following precautions:
Battery Fluid Contact with Skin or Eyes. In case the battery fluid
gets into the eyes due to the leakage of battery, do not rub the eyes.
Rinse the eyes with clean running water, and seek medical attention
immediately. Battery fluid’s contact with the eyes or skin could cause
serious injury, including a loss of eyesight.
Extreme Temperatures. Do not expose the battery to excessive
heat, cold, or water. Do not use or leave the battery near a heat source
or at a very high temperature (for example, fire, heater, in strong direct
sunlight, or in a vehicle in extremely hot weather). Otherwise, the
battery may overheat, cause a fire, or its performance will be
degenerated and its service life will be shortened.
Static Electricity. Keep the battery away from sources of static
electricity. Static electricity can cause damage to the battery, which
could result in serious injury.
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Replacement. The rechargeable battery in the TASER CAM HD
system may be replaced by a qualified technician. Do not use any
battery other than those designated by TASER. Doing so may cause
battery explosion, battery leakage, system damage, injury, or fire.
Handling. Do not carry or store the TASER CAM HD recorder in places
where the battery contacts may become dirty or short-circuited. To
avoid risk of fire, burns, or damage to your battery pack, do not allow a
metal object to touch the battery contacts. Do not strike or throw the
battery against hard surfaces. Do not directly solder the battery or
pierce the battery with a nail or other sharp object. Never disassemble,
short circuit, or heat batteries or put batteries in a fire. Doing so may
cause battery explosion, battery leakage, system damage, injury, or fire.
Abnormal Appearance. If the battery gives off an odor, generates
heat, becomes discolored or deformed, or in any way appears abnormal
during use, recharging, or storage, immediately remove it from the
device or battery charger and place it in a contained vessel such as a
metal box.
Disposal. Dispose of the battery properly; contact your local waste
disposal provider regarding local restrictions on the disposal or
recycling of batteries. Do not dispose of the battery in fire or heat. The
battery may explode if placed in the fire.
Safety Information: General Maintenance & Use
Failure to use or maintain the TASER CAM HD system as instructed
may cause the ECD or system to malfunction or fail to function properly
or optimally. Follow and comply with the following instructions to
reduce the risk of malfunction, including failure or loss of data:
Charging the TASER CAM HD recorder. Do not insert the TASER
CAM HD recorder into an X2 ECD until the recorder is fully charged.
Recharge the TASER CAM HD recorder frequently, before the remaining
battery capacity is less than 50 percent. If the battery is not properly
charged the ECD and/or the TASER CAM HD may not work or may fail to
function as expected. To charge the recorder, only use the approved
TASER charging cables. Do not recharge the TASER CAM HD recorder
out of the recommended temperature range of 32 °F to 104 °F (0 °C to
40 °C). Charging out of this recommended range may cause damage to
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TASER CAM HD Recorder
the battery and may also cause deterioration of the battery’s
characteristics and cycle life.
Update Software. The TASER CAM HD recorder has the capability
for firmware updating. It is important to acquire, update, and maintain
the latest firmware update. Current software may be obtained from
www.TASER.com. NEVER disconnect the TASER CAM HD recorder from
the USB download cable during a firmware update, whether you are
updating the recorder or X2 ECD.
USB download cable. Never shift the ECD safety to the up (ARMED)
position or pull the trigger when the USB download cable is plugged
into the TASER CAM HD recorder. Never insert the TASER CAM HD
recorder into an X2 ECD while the TASER CAM HD recorder is
connected to a computer or wall charger. Do not unplug the USB
download cable from the PC or TASER CAM HD recorder while
downloading from the device.
Removal of the TASER CAM HD recorder. Do not remove the
TASER CAM HD recorder from the ECD while the safety is in the up
(ARMED) position.
EMI. High voltage discharge or electromagnetic interference (EMI) may
cause video corruption in the TASER CAM HD recorder.
Handling the TASER CAM HD recorder. Avoid dropping the
TASER CAM HD recorder. Handle the camera lens with care, if the
camera lens is scratched this may result in a distorted image.
Avoid Exposure to Wet Conditions. If the TASER CAM HD recorder
is drenched or immersed in water, seawater, or other liquid, DO NOT
use the recorder until completing the procedure recommended in the
current version of the TASER Instructor Training materials or the
product manual. Do not attempt to dry the recorder with an external
heat source, such as a microwave oven or hair dryer. A recorder that
has been damaged as a result of exposure to liquids is not serviceable.
Safety Information: Loss of Data
Failure to maintain the TASER CAM HD recorder or ECD as instructed
may cause the system to malfunction or fail to function properly or
optimally. Recorded content in memory may be destroyed or erased by
operating mistakes, unit malfunction, or during repair work. Back up
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and save important content after each shift and before returning the
unit for repair work.
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Chapter 2: General Overview
The TASER CAM HD recorder is an optional accessory for use with any
TASER X2 electronic control device (ECD). The TASER CAM HD system,
with its microphone and light-sensitive camera, adds audio and video
recording capabilities to the X2 ECD. It is also rechargeable.
The TASER CAM HD recorder can be configured without the audio recording
capability for locations where audio recording is restricted. Configuration
settings are available in the EVIDENCE Sync software.
The TASER CAM HD recorder works with EVIDENCE Sync software to
download audiovisual files onto a local computer or server and store them in
a searchable library. Files may also be stored on the EVIDENCE.com
website, offering digital storage in a secure and easily accessible
environment.
TASER CAM HD General Features
The TASER CAM HD recorder improves upon the previous TASER CAM
product with color footage and superior image quality.
A fully charged battery will provide enough power for approximately 100
5-second firings at 77 °F (25 °C) and 1 hour of video/audio recording at
maximum video resolution and frame rate.
The TASER CAM system records both video and audio when the safety is in
the up (ARMED) position, and stops recording when the safety is in the down
(SAFE) position.
Note: There is an approximate 2-second delay between the safety switch
being placed in the up (ARMED) position and when the TASER CAM
begins to record.
The TASER CAM HD recorder stores the video and audio records; the X2
ECD stores the firing records. Because these data are kept in different
places, the same recorder and ECD should be used together.
Automatic Shut-Down TASER CAM HD Recorder
The optional auto shut-down TASER CAM HD (AS) recorder is a modified
recorder that shuts down the output of the ECD after 5 seconds and also
contains a built-in speaker that alerts the user to the impending shut down.
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The AS recorder provides an audible beeping alert for the last two seconds of
a trigger-activated firing cycle before automatically shutting down the cycle.
There are two ways your agency may have configured your ECD to work with
the TASER CAM HD AS recorder. With one option, shut down will occur 5
seconds after a trigger-initiated energy burst, but ARC switch functioning will
not be affected. With the other option, shut down will occur after 5 seconds
whether you press the trigger or the ARC switch.
Note: TASER CAM HD AS feature has no impact on video and audio
recording; however the audio alert will be captured on the recording
and may distort any audio captured from the incident during the
duration of the audio alert. As long as the safety switch is in the up
(ARMED) position, the TASER CAM HD AS will continue to capture
the event.
Under stressful situations, audio exclusion might prevent you from
hearing the alert from the automatic shut-down TASER CAM HD
recorder.
Your ECD recognizes the TASER CAM HD AS as a unique type of battery
pack which enables the automatic shut-down feature of the ECD. The ECD
will indicate that this feature is enabled via a special TASER CAM HD AS
icon in the upper left hand corner of the ECD CID as shown below:
This feature is automatically disabled if replaced by another battery pack
type, and the X2 ECD will return to its normal configuration (that is, there will
no longer be an audio alert, and the energy cycle will continue after 5
seconds if your finger is still holding down the trigger or ARC switch). Always
confirm that the ECD performs as expected before returning it to duty after
changing any battery pack.
Remove the cartridges before testing the ECD function. See the
Unloading section in the TASER X2 ECD User Manual for more
information.
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Minimum System Requirements
Windows® 2000, 2003, XP, or 7
Microsoft Direct X® (Version 7.0 or greater for exported incident video
processing)
Adobe® Reader®
Apple® QuickTime® or VLC™ media player
Pentium® 4 or AMD Athlon™ processor
128 MB of RAM
Audio card
Video card (800 x 600 resolution or better, with 24-bit color)
PATA hard drive with at least 2 GB of available disk space
Internet access (recommended)
2.0 self-powered USB BUS or HUB
In the Box
Your TASER CAM HD system includes a wall charger assembly. A USB
download cable is available separately.
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Chapter 3: Charging the TASER CAM HD
Recorder
Note: Ensure that you fully charge the TASER CAM HD recorder before the
first use (before it is inserted into an X2 ECD).
For any subsequent charging performed with the recorder inserted in
the ECD, ensure that the safety switch is in the down (SAFE) position
and that the Smart cartridges are removed from the ECD. See the
TASER X2 ECD Operating Manual for more information.
After the initial charging cycle is complete, there are two ways to recharge the
TASER CAM HD recorder, through a: (1) wall power charging cable; or (2)
PC USB download cable. Depending on the amount of charge in the battery,
it may take up to 5 hours for the TASER CAM HD recorder to fully charge.
Charging can be accomplished with the TASER CAM HD recorder in the X2
ECD or independently (with the TASER CAM HD recorder out of the X2
ECD).
Charging the TASER CAM HD Recorder Using the Wall Power
Charging Cable
1. Remove the data port plug from the bottom of the TASER CAM HD
recorder.
2. Connect the wall power cable to the TASER CAM HD recorder.
Note: When inserting the power cable, it is important that the gold tabs
face forward toward the camera lens.
3. Connect the wall power cable to a wall outlet.
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4. A green light near the TASER CAM HD lens will flash to indicate
charging.
5. When charging is complete, the green light will remain steady.
6. After unplugging the charging cable from the TASER CAM HD recorder,
remember to replace the dataport plug on the TASER CAM HD recorder
to prevent damage from any debris or moisture.
Charging the TASER CAM HD Recorder Using the PC USB
Download Cable
Note: Do not connect the TASER CAM HD recorder to your computer until
you have installed the EVIDENCE Sync software. See Chapter 5:
Configuring the TASER CAM HD Recorder with EVIDENCE Sync
Software.
1. Connect the USB download cable to the TASER CAM HD recorder.
2. Connect the USB download cable to the PC. Be sure to fully insert the
cable into the USB port.
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3. A green light near the TASER CAM HD lens will flash to indicate
charging.
4. When the TASER CAM HD recorder is fully charged, the green light will
remain steady.
5. After unplugging the cable from the TASER CAM HD recorder,
remember to replace the dataport plug on the TASER CAM HD recorder
to prevent damage from any debris or moisture.
Notes:
Never remove the TASER CAM HD recorder from the ECD while
the safety is in the up (ARMED) position.
Never remove the TASER CAM HD recorder from the ECD while
the recorder is plugged into a computer.
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Chapter 4: Installing the EVIDENCE Sync Software
To download videos from your TASER CAM HD recorder, you will need to
install the EVIDENCE Sync software onto your PC.
Note: Do NOT plug the TASER CAM HD recorder’s USB cable into the
computer at this step.
1. On your computer, close all open applications.
2. Launch your web browser.
3. Go to www.taser.com/sync_download.
4. Click Download Software Evidence Sync and follow the instructions.
5. When the installation is complete, click Finish to exit.
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