Taser Axon Dock User Manual
Axon Dock
Installation Manual
IMPORTANT SAFETY INSTRUCTIONS
Read all warnings and instructions. Save these instructions.
The most up-to-date warnings and instructions are available at
www.axon.com
MMU0054 Rev: G
Contents
1 Chapter 1: Introduction to the Axon Dock
1 Axon Dock Modules
3 Additional Materials
4 Chapter 2: Agency Network Configuration
4 Background
4 Network Requirements
4 Firewall Configuration
5 IP Address Configuration
6 Chapter 3: Axon Dock Installation
6 Introduction
13 Safety Instructions
13 Tools and Materials
13 Dimensions
14 Dimensions for an Axon Dock with a 6-Bay for Axon Body Cameras and Axon Flex Systems
14 Dimensions for an Axon Dock with a 6-Bay for Axon Body 2 and Axon Fleet Cameras
15 Dimensions for an Axon Dock with a 6-Bay for Axon Flex 2 Systems
18 Removing the Locking Adapters
13 Chapter 4: Wall Mounting an Axon Dock
19 Chapter 5: Attaching the Desk Plate
19 Introduction
19 Tools and Materials
22 Chapter 6: Troubleshooting the Axon Dock
23 Status Lights
24 Chapter 7: Network Troubleshooting
24 Status Page Errors
26 Chapter 8: Warnings
26 Axon Flex, Axon Flex 2, Axon Fleet, Axon Body, Axon Body 2, Axon Dock, and Axon
Signal Unit Warnings, Instructions & Information
33 Avertissements, directives et renseignements sur l’utilisation des produits Axon
Flex, Axon Flex 2, Axon Body, Axon Body 2, Axon Dock et unité Axon Signal
i
Chapter 1: Introduction to the Axon Dock
The Axon Dock uploads videos from Axon cameras to the Evidence.com cloud computing website. While information is transferred securely to your organization’s account, the dock also recharges the batteries in the Axon system.
Axon Dock Modules
A dock has 2 major parts. One is the core module, which connects to the Internet and transfers
information to Evidence.com services. The other is the individual bay, which accepts the Axon
hardware. The system is modular, and up to 5 individual bays can be connected to 1 core.
The type of bay you use will depend on which Axon camera you use. There are 3 individual bay
designs; one accepts Axon Body cameras and Axon Flex cameras and controllers. Another other
accepts Axon Body 2 and Axon Fleet cameras, and the third is designed for Axon Flex 2 cameras
and controllers.
Core
Accepts an Axon Body camera or an
Accepts an Axon Flex
camera
Individual Bay for Axon Body Cameras and
Accepts an Axon Flex 2
camera
Axon Flex controller
Axon Flex Systems
Accepts an Axon Body 2 camera or an
Axon Fleet camera
Individual Bay for Axon Body 2 Cameras
Accepts an Axon Flex 2 controller
Individual Bay for Axon Flex 2 Systems
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An additional bay, called the 6-bay is available. As with the individual bays, there are 3 dierent
6-bays. One accepts Axon Body cameras and Axon Flex cameras and controllers. Another accepts Axon Body 2 and Axon Fleet cameras, and the third is designed for Axon Flex 2 cameras
and controllers.
(The 6-bay for Axon Flex 2 systems is not shown here.)
6-Bay for Axon Body Cameras and Axon Flex Systems
6-Bay for Axon Body 2 and Axon Fleet Cameras
A bridge adapter is used to attach the core to a bay, and to attach individual bays to each other.
Bridge Adapter Front Bridge Adapter Back
CAUTION! CONNECTOR DAMAGE
Be careful when removing a bridge adapter from a bay, as damage may occur if the bridge
adapter is removed unevenly from the bay. Bridge adapters must be pulled straight out and not
angled when removed.
A locking adapter is used to help fasten a core and bays together.
Locking Adapter
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Axon Dock Installation Manual
Additional Materials
The package containing the Axon Dock also contains two Ethernet cables and an external power
supply with an AC power cable.
Ethernet Cables Power Supply and Cable
Chapter 1: Introduction to the Axon Dock 3
Chapter 2: Agency Network Configuration
Background
Axon on-ocer camera systems capture video and audio recordings. When the Axon user(s) finish
their shifts, the Axon system is docked into the Axon Dock. The dock uploads the content securely
via 256-bit SSL to Evidence.com services. Using an agency account on the Evidence.com website,
Axon users can review the content, create clips, share evidence with other personnel in the organization, and download videos.
Network Requirements
To get the dock up and running, you may need some assistance from your IT department.
Although the Axon docks are hardened against external intrusion, it is STRONGLY recommended
for maximum security that industry standard security policies be followed by placing the dock
behind your agency’s firewall.
CAUTION! NETWORK SECURITY
DO NOT place the dock directly on the Internet. The dock must be connected behind a firewall
or secure network.
Firewall Configuration
The dock and Axon devices do not require any incoming data ports for regular operation. All dock
communications are outbound. All video and data files are transmitted securely using HTTPS
(SSL) and 256-bit AES encryption. For proper operation, the dock requires the following outbound firewall ports:
1. Port 443 (TCP) opened for outgoing trac to your agency’s domain (e.g., youragency.evidence.
com). This is used by the dock to send video and data files to Evidence.com using the HTTPS
protocol.
2. Port 53 (UDP) opened for access to DNS, if your network uses external (internet) DNS servers.
When using external DNS servers this is necessary for the dock to locate the servers for your
evidence.com account.
3. Port 80 (TCP) for time synchronization.
Once registered to your agency, the dock uses 1 of 2 methods to synchronize the clocks on the
Axon devices:
1. HTTP over port 80 (TCP) to synchronize time from youragency.evidence.com;
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Axon Dock Installation Manual
2. HTTPS over port 443 (TCP) to synchronize time from youragency.evidence.com.
The dock requires only one of the above methods to be available. By default the dock uses Method #1 and requires port 80 be enabled for outbound access on the firewall. Method #2 is the most
secure, requiring no additional ports to be opened in a firewall. However, in certain rare circumstances the HTTPS connection can fail if the clock on the dock is too far out of sync with the actual time. To enable option two, you must select the Require SSL For Initial Time Check checkbox
on the Administration settings page.
Before being registered to your agency, the dock will perform time synchronization against “time.
evidence.com.”
The Axon system does not currently support HTTP/HTTPS Proxies. If the dock is placed on a network where a proxy is used to access web sites, the IP assigned to the dock must be whitelisted.
Depending on the specific network setup, this may require a static or reserved DHCP IP. We recommend using a DHCP reservation whenever possible to minimize configuration overhead.
Note: If you are using a version of Internet Explorer below 11.0, you will need to enable TLS 1.2.
Follow these steps:
1 In Internet Explorer, on the Tools menu, click Internet Options.
2 Click Advanced.
3 Click the TLS 1.2 check box.
IP Address Configuration
By default the dock uses standard DHCP to obtain an IP address from your agency network. If
your agency uses the 10.10.1.x IP address range for your internal department network this may
conflict with the default IP Address used by the configuration port (10.10.1.1). In this case it is
necessary to set the dock’s configuration network address before connecting the dock to your
network the first time.
If you have any questions on setup, call Axon Customer Service at 1-800-978-2737.
Chapter 2: Agency Network Configuration 5
Chapter 3: Axon Dock Installation
Introduction
Installing your Axon Dock consists of several steps, to be followed in order.
Step 1: Accept the Evidence.com Administrator Invitation
• Ensure that you know your user name, password, and agency domain name.
This email invitation will come from noreply@evidence.com.
• If you do not accept the invitation, you will not be able to complete Axon Dock setup.
Step 2: Assemble the Dock
1 Take the dock out of the box and confirm that all pieces are present.
2 Connect your core to all bays you plan to use.
Notes:
• Do not attach more than 5 individual bays or one 6-bay to 1 core.
• You should hear a click when pushing the core, bays, and bridge adapters together. If the
Axon Dock assembly does not stay together, press the components together with more
force. The parts need to fit flush together.
CAUTION! DATA AND POWER LOSS
Do not attach more than 5 individual bays to a core. The system will not provide power to
more than 5 individual bays. Axon cameras in any extra bays will not upload any data to
Evidence.com and Axon devices in any extra bays will not be recharged.
3 Turn the dock assembly over so the bottom is facing up.
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Axon Dock Installation Manual
4 Press the locking adapter into place between the core and bay. The two prongs on each end
of the locking adapter should snap into place, helping to hold the core and bay together.
When properly installed, the locking adapter is flush in place with the core and bay.
5 Place the connected dock on a flat surface, away from heat sources and direct sunlight.
See Chapter 4: Wall Mounting an Axon Dock for additional information on using the
Wall Mount.
6 Place the dock within reach of appropriate power and Ethernet connections.
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Axon Dock Installation Manual
Step 3: Connect to the Network
The back of the Axon Dock core has 2 ports for Ethernet cables, the WAN and LAN ports.
Note: The USB port on the rear of the core is not currently functional. It is there for future appli-
cations.
USB port
Reboot button
Power port
WAN (to Internet) LAN (to computer)
1 Plug one of the Ethernet cables into the WAN port.
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Axon Dock Installation Manual
2 Plug the other end of this Ethernet cable into an active Internet port, which connects to
your agency network.
3 Plug the other Ethernet cable into the LAN port.
4 Plug the other end of this Ethernet cable to your computer.
CAUTION! INSTALLATION
DO NOT connect the LAN port to the wall.
Step 4: Connect to Power
1 Connect the two segments of the power cord included with the dock.
2 Plug the power cord into the core.
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Axon Dock Installation Manual
3 Connect the end other end of the power cord to a standard power outlet.
The green “POWER” LED on top of the core will light up when the dock is powered.
4 Give the dock several minutes to fully start.
The green “STATUS” LED on top of the core will light up when the dock has started.
Step 5: Connect to the Dock
1 Confirm that the computer connected to the dock does not have wireless Internet turned
on.
2 Confirm that the computer connected to the dock is not connected to your network in any
other way. Ensure that there is no wireless connection enabled and no VPN (remote access)
software active on your computer.
3 Open a Web browser, such as Google Chrome or Mozilla Firefox.
Note: If you are using Internet Explorer, ensure that you are using version 8 or greater.
4 In the URL box, type 10.10.1.1 and press Enter.
5 In the Configuration Assistant dialog box, click OK.
Step 6: Device Configuration
Complete the information for the Authentication Required dialog box:
1 In the User Name box, type admin.
2 In the Password box, type admin.
Click OK.
Note: Axon strongly recommends that you change the password at this time. Go to the
Administration tab and enter your information, using the existing user name and
password. In the Password Change section, type the new password twice and click
Save Changes.
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Axon Dock Installation Manual
CAUTION! POTENTIAL SYSTEM ACCESS LOSS
Ensure that you remember the password. It cannot be reset.
Step 7: Administrator Login
1 In the Domain name box type your agency’s evidence.com domain name.
For example, in axon.evidence.com, “axon” is the domain name.
2 Type the admin user name and password that you previously created when you first regis-
tered with Evidence.com in the respective boxes.
3 Click Save Changes.
Step 8: Registration
The system will then report that it is “Registering the Dock,” then “Generating Security Tokens,”
and finally “Restarting the Dock.”
• Allow up to 2 minutes for the system to restart.
Once the system is ready, the page will refresh and display the message ”The Dock has already
been registered with Evidence.com.”
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Axon Dock Installation Manual
Note: Do not click the Save Changes button. You are already registered when this message is
displayed. Go to Step 9: Confirm Registration.
Step 9: Confirm Registration
• Click Status on the top-left part of the screen.
There should be 6 green check marks on the left side of the screen. This dock is now registered.
Chapter 3: Axon Dock Installation 12
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