TASER CAM HD Recorder
User Manual
Models 26810, 26820
IMPORTANT SAFETY INSTRUCTIONS
Read all warnings and instructions. Save these instructions.
The most up-to-date warnings and instructions are available at www.taser.com
MMU0036 Rev: D
Contents
1 Chapter 1: Warnings and Cautions
1 General Safety Information
1 Battery Safety Information
2 Safety Information: General Maintenance & Use
3 Safety Information: Loss of Data
4 Chapter 2: General Overview
4 What is the TASER CAM HD Recorder?
4 TASER CAM HD General Features
4 Automatic Shut-Down TASER CAM HD Recorder
5 In the Box
5 Further Reading
6 Chapter 3: Charging the TASER CAM HD Recorder
6 Charging the TASER CAM HD Recorder Using the Wall Power Charging Cable
7 Charging the TASER CAM HD Recorder Using the PC USB Download Cable
8 Chapter 4: Operating the TASER CAM System
8 Testing the TASER CAM HD Recorder
9 Using the TASER CAM HD Recorder
11 Chapter 5: Records
11 Downloading, Uploading, and Viewing Records
12 Chapter 6: Firmware Update
13 Chapter 7: Use and Care
13 Storage
13 Cleaning
13 Lens
13 Gold Contacts
i
13 Battery
13 Replacing the TASER CAM Battery
14 Chapter 8: CID Icons
15 Chapter 9: Troubleshooting
15 Troubleshooting the TASER CAM HD Recorder
TASER CAM HD Recorder User Manual
Contents
ii
Chapter 1: Warnings and Cautions
General Safety Information
Read, study, understand, and follow all instructions, product manuals, warnings, information, training bulletins, and TASER training materials before using the TASER CAM HD system. Failure to comply could result
in injury, system malfunctions, or loss of data.
5-Second Discharge Cuto and Audio Alert. The optional Automatic Shut-Down TASER CAM HD recorder will stop
a continual CEW trigger discharge at 5 seconds (even if the user continues to hold back the trigger) and require
the user to depress the ARC switch for an additional cycle. Depending on how the Automatic Shut-Down TASER
CAM HD recorder is congured, an ARC switch (in an X2 CEW) discharge may stop after 5 seconds. The CEW programmed with the Automatic Shut-Down TASER CAM HD Recorder makes an audible alert 2 seconds before the
CEW output cycle ends. Under high stress circumstances or noisy environments, the user may not hear the audible
warning.
Battery Safety Information
Failure to maintain the TASER CAM HD battery as instructed may cause the battery, CEW, or system to malfunction or fail to function properly or optimally. Follow and comply with the following instructions to
reduce the risk of malfunction, including failure:
Charge the Battery Before Use. The TASER CAM HD battery must be charged and functional prior to use. Be aware
that a battery can fail to function, fail to charge, fail to maintain a charge, or deteriorate over time. Properly maintain the battery and ensure that it is fully functional. If the battery is not fully functional, immediately replace it
with a fully functional battery. See the TASER CAM HD Battery Replacement Guide for instructions.
Cleaning Battery Terminals. In case the battery terminals (electrical contacts) are contaminated, clean the terminals
with a dry cloth before use. Otherwise power failure or charge failure may occur due to the poor connection between the battery and the electronic circuitry of the device.
To prevent potential injuries, leaking, overheating, or explosion of batteries, please be advised to take the
following precautions:
Battery Fluid Contact with Skin or Eyes. In case the battery uid gets into the eyes due to the leakage of the battery,
do not rub the eyes. Rinse the eyes with clean running water, and seek medical attention immediately. Battery
uid’s contact with the eyes or skin could cause serious injury, including a loss of eyesight.
Extreme Temperatures. Do not expose the battery to excessive heat, cold, or water. Do not use or leave the battery
near a heat source or at a very high temperature (for example, re, heater, in strong direct sunlight, or in a vehicle in
extremely hot weather). Otherwise, the battery may overheat, cause a re, or its performance will be degenerated
and its service life will be shortened.
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TASER CAM HD Recorder User Manual
Static Electricity. Keep the battery away from sources of static electricity. Static electricity can cause damage to the
battery, which could result in serious injury.
Replacement. The rechargeable battery in the TASER CAM HD system may be replaced by a qualied technician. Do
not use any battery other than those designated by TASER. Doing so may cause battery explosion, battery leakage,
system damage, injury, or re.
Handling. Do not carry or store the TASER CAM HD recorder in places where the battery contacts may become dirty
or short-circuited. To avoid risk of re, burns, or damage to your battery pack, do not allow a metal object to touch
the battery contacts. Do not strike or throw the battery against hard surfaces. Do not directly solder the battery
or pierce the battery with a nail or other sharp object. Never disassemble, short circuit, or heat batteries or put
batteries in a re. Doing so may cause battery explosion, battery leakage, system damage, injury, or re.
Abnormal Appearance. If the battery gives o an odor, generates heat, becomes discolored or deformed, or in any
way appears abnormal during use, recharging, or storage, immediately remove it from the device or battery charger and place it in a contained vessel such as a metal box.
Disposal. Dispose of the battery properly; contact your local waste disposal provider regarding local restrictions
on the disposal or recycling of batteries. Do not dispose of the battery in re or heat. The battery may explode if
placed in the re.
Safety Information: General Maintenance & Use
Failure to use or maintain the TASER CAM HD system as instructed may cause the CEW or system to malfunction or fail to function properly or optimally. Follow and comply with the following instructions to
reduce the risk of malfunction, including failure or loss of data:
Only Use the TASER CAM HD Recorder with Compatible CEW Models. Do not use the TASER CAM HD recorder
with unapproved CEW models. Use with unapproved CEW models may damage the CEW and/or TASER CAM HD
recorder and will result in the CEW and TASER CAM HD recorder malfunctioning or failing to malfunction properly.
Charging the TASER CAM HD Recorder. Do not insert the TASER CAM HD recorder into a CEW until the recorder is
fully charged. Recharge the TASER CAM HD recorder frequently, before the remaining battery capacity is less than
40 percent. If the battery is not properly charged the CEW and/or the TASER CAM HD recorder may not work or
may fail to function as expected. To charge the recorder, only use the approved TASER charging cables. Do not
recharge the TASER CAM HD recorder out of the recommended temperature range of 32 °F to 104 °F (0 °C to 40 °C).
Charging out of this recommended range may cause damage to the battery and may also cause deterioration of
the battery’s characteristics and cycle life.
Update Software. The TASER CAM HD recorder has the capability for rmware updating. It is important to acquire,
update, and maintain the latest rmware update. Current software may be obtained from www.taser.com. NEVER
disconnect the TASER CAM HD recorder from the USB download cable during a rmware update, whether you are
updating the recorder or CEW.
USB Download Cable. Never shift the CEW safety to the up (ARMED) position or pull the trigger when the USB
download cable is plugged into the TASER CAM HD recorder. Never insert the TASER CAM HD recorder into a CEW
while the TASER CAM HD recorder is connected to a computer or wall charger. Do not unplug the USB download
cable from the PC or TASER CAM HD recorder while downloading from the device.
Removal of the TASER CAM HD Recorder. Do not remove the TASER CAM HD recorder from the CEW while the safety
is in the up (ARMED) position.
EMI. High voltage discharge or electromagnetic interference (EMI) may cause video corruption in the TASER CAM
HD recorder.
Handling the TASER CAM HD Recorder. Avoid dropping the TASER CAM HD recorder. Handle the camera lens with
care; if the camera lens is scratched this may result in a distorted image.
Chapter 1: Warnings and Cautions
2
TASER CAM HD Recorder User Manual
Avoid Exposure to Wet Conditions. If the TASER CAM HD recorder is drenched or immersed in water, seawater, or
other liquid, DO NOT use the recorder until completing the procedure recommended in the current version of the
TASER Instructor Training materials or the product manual. Do not attempt to dry the recorder with an external
heat source, such as a microwave oven or hair dryer. A recorder that has been damaged as a result of exposure to
liquids is not serviceable.
Safety Information: Loss of Data
Failure to maintain the TASER CAM HD recorder or CEW as instructed may cause the system to malfunction
or fail to function properly or optimally. Recorded content in memory may be destroyed or erased by operating mistakes, unit malfunction, or during repair work. Back up and save important content after each
shift and before returning the unit for repair work.
Chapter 1: Warnings and Cautions
3
Chapter 2: General Overview
What is the TASER CAM HD Recorder?
The TASER CAM HD recorder is an optional accessory for use with compatible TASER conducted electrical weapons,
such as TASER X2 or X26P CEWs. The TASER CAM HD system, with its microphone and light-sensitive camera, adds
audio and video recording capabilities to the CEW. It is also rechargeable.
The TASER CAM HD recorder can be congured without the audio recording capability for locations where audio
recording is restricted. Conguration settings are available in the Evidence Sync software.
The TASER CAM HD recorder works with Evidence Sync software to download audiovisual les onto a local computer or server and store them in a searchable library. Files may also be stored on the Evidence.com website, oering digital storage in a secure and easily accessible environment.
TASER CAM HD General Features
The TASER CAM HD recorder improves upon the previous TASER CAM product with color footage and superior
image quality.
A fully charged battery will provide enough power for approximately 100 ve-second rings at 77 °F (25 °C) and
one hour of video/audio recording at maximum video resolution and frame rate. The TASER CAM HD recorder can
store 1 hour of records. After that, new footage will overwrite the oldest footage in 10-minute segments.
The TASER CAM system records both video and audio when the safety is in the up (ARMED) position, and stops
recording when the safety is in the down (SAFE) position.
Note: There is an approximate 2-second delay between the safety switch being placed in the up (ARMED) posi-
tion and when the TASER CAM begins to record.
The TASER CAM HD recorder stores the video and audio records; the CEW stores the ring records. Because these
data are kept in dierent places, the same recorder and CEW should be used together.
Automatic Shut-Down TASER CAM HD Recorder
The optional auto shut-down TASER CAM HD (AS) recorder is a modied recorder that shuts down the output of
the CEW after 5 seconds and also contains a built-in speaker that alerts the user to the impending shut down. The
AS recorder provides an audible beeping alert for the last 2 seconds of a ring cycle before automatically shutting
down the cycle.
There are 2 ways your agency may have congured your X2 CEW to work with the TASER CAM HD AS recorder. With
one option, shut down will occur 5 seconds after a trigger-initiated energy burst, but ARC switch functioning will
not be aected. With the other option, shut down will occur after 5 seconds whether you press the trigger or the
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TASER CAM HD Recorder User Manual
ARC switch.
When the TASER CAM HD AS recorder is used with the X26P CEW, shut down will occur 5 seconds after you press
the trigger.
Note: The TASER CAM HD AS feature has no impact on video and audio recording; however the audio alert will be
captured on the recording and may distort any audio captured from the incident during the duration of the
audio alert. As long as the safety switch is in the up (ARMED) position, the TASER CAM HD AS will continue
to capture the event.
Under stressful situations, audio exclusion might prevent you from hearing the alert from the automatic
shut-down TASER CAM HD recorder.
Your CEW recognizes the TASER CAM HD AS as a unique type of battery pack which enables the automatic shutdown feature of the CEW. The CEW will indicate that this feature is enabled via a special TASER CAM HD AS icon in
the upper left hand corner of the CEW CID as shown below:
This feature is automatically disabled if replaced by another battery pack type, and
the CEW will return to its normal conguration—that is, there will no longer be an
audio alert, and the energy cycle will continue after 5 seconds if your nger is still
holding down the trigger (or ARC switch, in the case of an X2 CEW). Always conrm
that the CEW performs as expected before returning it to duty after changing any
battery pack.
Remove the cartridges before testing the CEW function. See the applicable CEW user manual for more information.
In the Box
Your TASER CAM HD system includes a wall charger assembly. A USB download cable is available separately.
Wall Charger TASER CAM HD
Further Reading
For information on the transferring videos to your computer, uploading videos to Evidence.com, or updating the
rmware in your TASER CAM HD recorder, see the Evidence Sync User Manual.
For information on CEW operation and safety, see the TASER X2 CEW User Manual or the TASER X26P CEW User Man-
ual, as appropriate.
Chapter 2: General Overview
5
Chapter 3: Charging the TASER CAM HD Recorder
Notes:
• Ensure that you fully charge the TASER CAM HD recorder before the rst use (before it is inserted into a CEW).
• For any subsequent charging performed with the recorder inserted in the CEW, ensure that the safety switch
is in the down (SAFE) position and that the cartridges are removed from the CEW. See the applicable CEW user
manual for more information.
After the initial charging cycle is complete, there are 2 ways to recharge the TASER CAM HD recorder, through a:
(1) wall power charging cable; or (2) PC USB download cable. Depending on the amount of charge in the battery,
it may take up to 5 hours for the TASER CAM HD recorder to fully charge. Charging can be accomplished with the
TASER CAM HD recorder in the CEW or independently (with the TASER CAM HD recorder out of the CEW).
When the battery drops to 40 percent capacity, or every 30 days, fully recharge the battery.
Charging the TASER CAM HD Recorder Using the Wall Power
Charging Cable
1 Remove the data port plug from the bottom of the TASER CAM HD recorder.
2 Connect the wall power cable to the TASER CAM HD recorder.
Note: When inserting the power cable, it is important that the gold tabs face forward toward the camera
lens.
3 Connect the wall power cable to a wall outlet.
4 A green light near the TASER CAM HD lens will ash to indicate charging.
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TASER CAM HD Recorder User Manual
5 When charging is complete, the green light will remain steady.
6 After unplugging the charging cable from the TASER CAM HD recorder, remember to replace the dataport
plug on the TASER CAM HD recorder to prevent damage from any debris or moisture.
Charging the TASER CAM HD Recorder Using the PC USB
Download Cable
Note: Do not connect the TASER CAM HD recorder to your computer until you have installed the Evidence Sync
software. See the Evidence Sync User Manual for information on installing the software.
1 Connect the USB download cable to the TASER CAM HD recorder.
2 Connect the USB download cable to the computer. Be sure to fully insert the cable into the USB port.
3 A green light near the TASER CAM HD lens will ash to indicate charging.
4 When the TASER CAM HD recorder is fully charged, the green light will remain steady.
5 After unplugging the cable from the TASER CAM HD recorder, remember to replace the dataport plug on
the TASER CAM HD recorder to prevent damage from any debris or moisture.
Notes:
• Never remove the TASER CAM HD recorder from the CEW while the safety is in the up (ARMED) position.
• Never remove the TASER CAM HD recorder from the CEW while the recorder is plugged into a computer.
• If the TASER CAM HD recorder is recharged while inserted in an CEW, the battery might not charge above 95
percent capacity. This is because the CEW consumes power while the battery is charging.
Chapter 3: Charging the TASER CAM HD Recorder
7
Chapter 4: Operating the TASER CAM System
When the TASER CAM HD recorder is inserted into a CEW and disconnected from an external charging source
(computer or wall power), it provides power to the CEW and to the sensitive camera and microphone used by the
TASER CAM HD recorder.
The X2 CEW’s rmware must be upgraded to rmware version v03.022 or greater before installing the TASER CAM HD recorder. If the rmware is outdated the recorder should provide power to the CEW, but the
recording function will not work.
Install the Evidence Sync software on your computer, update the X2 CEW and TASER CAM HD devices’ rmware,
and congure your TASER CAM HD recorder before attempting to use it with the CEW. See the Evidence Sync User
Manual for more information.
Testing the TASER CAM HD Recorder
1 Disconnect the TASER CAM HD recorder from the PC or wall power and remove the charging cable from
the recorder.
2 Conrm that the X2 CEW’S safety is in the down (SAFE) position.
3 Remove the cartridges from the X2 CEW. (See the appropriate CEW user manual for more information on
unloading cartridges.)
4 Conrm that the charging cable is removed from the TASER CAM HD recorder.
5 Firmly insert the TASER CAM HD recorder into the CEW until it clicks and the X2 CEW’s ejector button pops
out completely.
• When the CEW’s safety is in the up (ARMED) position, the TASER CAM HD unit starts recording. The light
next to the TASER CAM HD recorder’s lens will blink red to indicate the unit is recording. When the CEW’s
safety is in the down (SAFE) position, the TASER CAM HD recorder stops recording. (If the ashlight and
LASERs are turned o, the red LED will not blink. See the applicable CEW user manual for more information on light and LASER settings.)
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TASER CAM HD Recorder User Manual
• Also when the CEW’s safety is in the up (ARMED) position, the camera icon should display in the
upper-left hand corner of the CEW’s central information display (CID). (These pictures show an X2 CID.
The operating mode icon will not display in an X26P CID.)
Note: If your CEW has rmware version 4.020 or greater, the recorder icon will only display after the TASER
CAM HD begins recording, or approximately 2 seconds after the safety switch is shifted to the up/
armed position.
TASER CAM
HD Recorder
Operating Mode
Energy Cell Indicator
CID Screen with TASER CAM HD Recorder Installed
• If an automatic shut-down TASER CAM HD AS recorder is installed correctly in a CEW and the recorder
is functioning properly, the automatic shut-down icon should display in the upper-left side of the
central information display (CID):
CID Screen with TASER CAM HD AS Recorder Installed
• If the camera lens is blocked by hands, gloves, debris, etc., the CID will ash. When the CID ashes, the
colors will reverse (the icons will be black and the background will be yellow). Blocking the lens will
result in poor or no visibility in the video.
CID Screen Indicating a Blocked Lens
Note: With previous-generation TASER CAM recorders, the CEW’s LASER sight would ash when the TASER
CAM lens was covered. Covering the lens of a TASER CAM HD recorder will not cause the LASER to
ash; the CID ashes instead.
6 Shift the safety to the up (ARMED) position. The TASER CAM HD recorder will begin recording in approxi-
mately 2 seconds.
7 Test re the CEW.
8 Shift the safety to the down (SAFE) position. The TASER CAM HD recorder will stop recording.
9 Connect the TASER CAM HD recorder to a PC to download and view the video/audio recorded during this
test. You also can use the TASER CAM HD recorder to download the ring logs from the weapon.
Using the TASER CAM HD Recorder
The function and use of the CEW do not change with the addition of a TASER CAM HD recorder (unless you have
installed a TASER CAM HD AS recorder; see Chapter 2: General Overview). However, there are a few points to
remember:
Chapter 4: Operating the TASER CAM System
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TASER CAM HD Recorder User Manual
• The TASER CAM HD recorder does not have a ashlight. For low-light video recording, the CEW must have its
LED ashlight turned on.
• Hold the CEW as steady as possible while recording.
• Recharge the TASER CAM HD recorder before the remaining battery capacity is less than 40 percent.
• Do not block the lens of the TASER CAM HD recorder. If the lens is blocked, the CID will ash. With a 2-handed
hold, the user might unintentionally block the lens, particularly when wearing gloves.
Note: The CID also may ash in conditions of extreme darkness even if the lens is not blocked.
Chapter 4: Operating the TASER CAM System
10
Chapter 5: Records
Downloading, Uploading, and Viewing Records
Note: Video/audio records are stored in the TASER CAM HD recorder and ring record data are stored in the CEW.
If transferring records separately, remember to download or upload ring records from the weapon before
or after transferring video/audio from the TASER CAM HD recorder. You also can transfer both video/audio
records and ring data by inserting the TASER CAM HD recorder in the associated CEW and then downloading both through the Evidence Sync software. See the Evidence Sync User Manual for more information.
Before downloading records, remove the cartridges from the CEW. See the applicable CEW user manual for
instructions.
11
Chapter 6: Firmware Update
It is important that your X2 CEW has rmware revision V03.022 or later when using it with the TASER CAM HD
recorder. (See the Evidence Sync User Manual for information on rmware updates. See the applicable CEW user
manual for instructions on determining your CEW’s rmware revision.)
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Chapter 7: Use and Care
Storage
• Do not store the TASER CAM HD recorder in extreme cold or heat.
• Do not store the TASER CAM HD recorder where the contacts may become short-circuited.
• Keep the TASER CAM HD recorder dry.
• Recharge the battery every 30 days or when the battery charge drops to 40%. If the TASER CAM recorder is not
being used, it still needs to be recharged every 30 days. This is intended to maintain battery integrity.
Cleaning
Lens
Clean any debris, ngerprints, dust, etc. from the lens using a soft cloth such as an eyeglass lens cloth. Avoid using
any synthetic cleaners (for example Windex or similar cleaners).
Gold Contacts
Debris on the gold contacts may cause the TASER CAM HD recorder and/or the CEW to not function correctly.
Clean the contacts using the TASER International recommended cleaning kit.
Battery
The TASER CAM HD recorder uses a lithium ion rechargeable battery.
• Fully charge the battery before using the TASER CAM HD recorder for the rst time.
• Frequently charge the battery. Do not let the battery capacity go below 40 percent.
• Keep the TASER CAM HD recorder away from extreme temperatures.
• Do not recharge the battery out of the recommended temperature range of 32 °F to 104 °F (0 °C to 40 °C).
• Battery performance will decrease over time and in lower-temperature environments.
• If it takes longer than 7 hours to charge the battery, contact TASER International for assistance.
Replacing the TASER CAM Battery
The TASER CAM HD recorder’s battery may be replaced by a qualied technician. See the TASER CAM HD Battery
Replacement Guide for more information.
DO NOT attempt to replace the TASER CAM HD battery unless you have been trained in the replacement
procedure.
13
Chapter 8: CID Icons
A CEW equipped with a TASER CAM HD recorder may display one or more of the combinations of icons shown
here. For information on other CID icons, see the applicable CEW user manual.
The TASER CAM HD icon displays in the upper-left corner of the
CID.
This TASER CAM HD recorder is congured with the Auto ShutDown feature.
A Flashing CID indicates the camera lens is covered.
No TASER CAM HD icon indicates that the rmware on the CEW
needs to be updated.
When the TASER CAM HD battery is depleted, the CID will display
a RECHARGE BATTERY warning. The CEW will not operate until the
battery is recharged.
When the battery capacity is 1 to 20 percent, the CID will display a
ashing LO BAT T warning.
14
Chapter 9: Troubleshooting
Troubleshooting the TASER CAM HD Recorder
Symptom Cause Possible Solution
The TASER CAM HD recorder will
not charge fully or at all, but the
charge indicator light is ashing.
The TASER CAM HD recorder
charge indicator light will not
come on.
The TASER CAM HD recorder power runs down too quickly.
The battery may not be functioning properly.
The cable/charger is bad. Use a dierent cable.
The wall outlet is not working. Use a dierent wall outlet/socket.
The USB port is not working on the
PC.
The USB/wall charging cable is disconnected.
The USB/wall charging cable is not
properly inserted into the TASER
CAM HD recorder.
The TASER CAM HD recorder is
damaged.
The TASER CAM HD recorder is operating in extremely cold conditions.
Replace the battery.
Use a dierent port on the PC.
Make sure the cable is connected
properly.
Make sure the cable is inserted
properly.
Contact TASER International.
The battery has had too many
charge cycles.
The battery capacity is too low to
maintain power.
Replace the battery.
Replace the battery.
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TASER CAM HD Recorder Operating Manual
Symptom Cause Possible Solution
The CID battery icon is displaying a
blinking exclamation point.
The TASER CAM HD recorder is installed properly, but the TASER
CAM icon does not display on the
CID.
The TASER CAM HD recorder is not
making good contact with the CEW
because it is not fully inserted.
The TASER CAM HD recorder is not
making good contact with the
CEW because of debris on the gold
battery contacts.
Fully insert the TASER CAM HD recorder into the CEW.
Clean the gold battery contacts using the TASER International recommended cleaning kit.
If the problem persists after applying the above solutions, contact
TASER International for further instructions.
The CEW’s rmware is outdated. Check if the rmware is at revision
V03.022 or higher for the X2 CEW.
Follow the instructions in Chapter
6: Firmware Update.
If the problem persists, contact
TASER International for instructions.
The TASER CAM HD recorder may
Contact customer service.
have an error.
The battery contacts may be dirty. Clean the battery contacts with a
The rmware version is 4.020 or
greater.
The CID is displaying RECHARGE
BATTERY.
The TASER CAM HD battery is depleted.
The CID is displaying LO BAT T . When the TASER CAM HD battery
is at 20% to 1%, the CID will ash
LO BAT T . The CEW and TASER CAM
HD Recorder will continue normal functionality during this time.
However, the battery needs to be
charged.
dry, clean cloth or cotton swab.
Wait 2 seconds for the icon to display on the CID after shifting the
safety switch to the up (ARMED)
position.
Charge the TASER CAM HD recorder.
Charge the TASER CAM HD recorder.
Chapter 9: Troubleshooting
16
TASER CAM HD Recorder Operating Manual
Symptom Cause Possible Solution
The CID colors are reversed, and
the CID is ashing.
The CEW is not working at all with
the TASER CAM HD recorder inserted.
The EVIDENCE Sync application
does not recognize the device.
The video recording is unclear or
distorted.
The lens is obstructed (possibly by
the operator’s hand).
The TASER CAM HD recorder is not
fully inserted.
The USB port is not working on the
PC.
The USB cable is not fully inserted
into the PC.
There is debris on the TASER CAM
lens.
Check for obstructions over the
lens. Remove the obstructions.
Remove the TASER CAM HD recorder, clean the contacts, and fully insert the recorder into the CEW.
If the problem persists, contact
TASER International for further instructions.
Use a dierent port on the PC.
Fully insert the USB cable into the
PC and TASER CAM HD recorder.
If the problem persists after applying the above solutions, contact
TASER International for further instructions.
Clean the lens using a soft cloth.
The lens of the TASER CAM HD recorder is scratched/damaged.
The TASER CAM HD recorder is unfocused.
Contact TASER International.
Contact TASER International.
Chapter 9: Troubleshooting
17
TASER, TASER CAM, X2, X26P, ® and © are trademarks of TASER International, Inc., some of which are registered in the US and other
countries. For more information, visit www.taser.com/legal. All rights reserved. © 2016, TASER International, Inc.
Windex is a trademark of S.C. Johnson & Son, Inc.
MMU0036 Rev: D
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