TallyGenicom LMPPLS, LMPCLS, LMPCHS Administrator's Manual
Administrator’s Manual
6800 Series Printer s
READ THIS SOFTWARE LICENSE AGREEMENT BEFORE USING THIS PRINTER
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IBM, AS/400, and Proprinter are registered trademarks, and Intelligent Printer Data Stream and IPDS are
trademarks of International Business Machines Corporation.
Printronix, PGL, LinePrinter Plus, and IGP are registered trademarks, and 6805, 6810, 6805Z, 6810Z,
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Table of Contents
Introduction .................................................................... 9
Printer Overview .................................................................................................. 9
TallyGenicom 6800 Series Cartridge Ribbon Printers (CRP) ....................... 9
Consumable Monitoring with PrintNet Enterprise ............................................. 10
Protocols and Emulations .................................................................................. 10
Taking Care of your Printer ............................................................................... 11
Conventions in this Manual ............................................................................... 11
Warnings and Special Information .................................................................... 11
Related Documents ........................................................................................... 11
Setting Up The Printer ................................................. 13
Before You Begin .............................................................................................. 13
Power Requirements ......................................................................................... 13
Select a Site ...................................................................................................... 13
Printer Dimensions ............................................................................................ 14
Printer Component Locations ............................................................................ 17
Operating The Printer .................................................. 19
Powering on the Printer ..................................................................................... 19
Operating Modes ............................................................................................... 19
The Control Panel .............................................................................................. 20
Control Panel Keys ..................................................................................... 21
Cancel a Print Job ....................................................................................... 23
Operational Procedures ..................................................................................... 23
Reload Paper .............................................................................................. 23
Unload Paper .............................................................................................. 30
Integrated Print Management System ............................................................... 31
Output Darkness ......................................................................................... 32
Loading a Used Ribbon Cartridge .............................................................. 32
Lighter Or Darker Print ................................................................................ 32
Changing Ribbon Cartridge ........................................................................ 32
Configuration Menus .................................................... 37
Configuration Overview ..................................................................................... 37
Changing Parameter Settings ..................................................................... 37
Saving Parameter Settings ......................................................................... 37
Default and Custom Configur atio ns ............................................................ 37
Navigating the Menus ................................................................................. 38
Top Level Menu Overview ................................................................................. 39
Changing Parameters Example .................................................................. 40
Auto Save Configuration ............................................................................. 42
Saving Your New Configuration .................................................................. 42
6800 CRP Main Menu ....................................................................................... 48
Quick Setup ....................................................................................................... 49
Operator Menu .................................................................................................. 51
Font Submenu ............................................................................................ 52
Forms Submenu ......................................................................................... 57
Vertical Format Units (VFU) Submenu ....................................................... 61
Config Menu ...................................................................................................... 62
Printer Submenu ......................................................................................... 62
Codes Submenu ......................................................................................... 65
Graphics Submenu ..................................................................................... 69
Configurations Submenu ............................................................................ 73
Host Interface Submenu ............................................................................. 75
USB I/O Submenu ...................................................................................... 76
Serial I/O Submenu ..................................................................................... 77
Parallel I/O Submenu .................................................................................. 80
Intellifilter Submenu .................................................................................... 81
Main File Mgmt Submenu ........................................................................... 82
SD File Mgmt Submenu .............................................................................. 83
CST/PAA Submenu .................................................................................... 84
PTX_SETUP Option Submenu ................................................................... 84
TCP/IP Menu ..................................................................................................... 84
Ethernet Address ........................................................................................ 85
Ethernet Params ......................................................................................... 86
Test Menu .......................................................................................................... 87
Pattern Submenu ........................................................................................ 88
Fault Override Submenu ............................................................................. 89
Diag Submenu ............................................................................................ 90
Interfaces ..................................................................... 91
Overview ............................................................................................................ 91
RS-232 Serial Interface ..................................................................................... 93
USB ................................................................................................................... 94
Centronics Parallel Interface ............................................................................. 94
Centronics Parallel Interface Signals .......................................................... 95
IEEE 1284 Parallel Interface ............................................................................. 95
Compatibility Mode ..................................................................................... 95
Nibble Mode ................................................................................................ 95
Byte Mode ................................................................................................... 95
Signals ........................................................................................................ 95
Ethernet ............................................................................................................. 97
Reprogramming the Security Key ................................ 99
Reprogramming the Security Key ..................................................................... 99
How to Program the Security Key ............................................................... 99
Downloading Firmware .............................................. 101
Firmware File Types (.prg) and (.exe) ............................................................. 102
WebPanel Download ....................................................................................... 102
Automatic Download (.exe) ............................................................................. 105
Manual Two-Key Download Sequence ........................................................... 107
Manual Three-Key Download Sequence......................................................... 107
Sending Firmware in Download Mod e ............................................................ 108
Sending Firmware via Ethernet (FTP) ...................................................... 108
Sending Firmware via USB ....................................................................... 109
Sending Firmware via Parallel .................................................................. 113
Sending Firmware via Serial ..................................................................... 113
Downloading Files to the Main File System .................................................... 114
Filename Extensions Not Shown in Menus ..................................................... 114
WebPanel File Download ................................................................................ 115
PTX_SETUP Download................................................................................... 116
Manual Two-Key Download ............................................................................ 116
Downloading Files to the SD Card .................................................................. 117
Demo Facility ................................................................................................... 117
Downloading a Demo File ......................................................................... 117
Configuring the Printer to run a Demo File ............................................... 118
Starting a Demo File ................................................................................. 118
Pausing a Demo File ................................................................................. 118
Stopping a Demo File ............................................................................... 118
Deleting a Demo File ................................................................................ 118
Troubleshooting ......................................................... 119
Cleaning Requirements ................................................................................... 119
Exterior Cleaning ...................................................................................... 119
Interior Cleaning ........................................................................................ 119
Diagnosing Problems ...................................................................................... 121
Bar Code Verification ................................................................................ 121
Printing a Hex Dump ................................................................................. 122
Most Frequent Problems and Solutions .......................................................... 124
Diagnostics for EXX, BAD NVM, or ILL NVM Errors ....................................... 124
Fault Messages ......................................................................................... 125
Printer Specifications ................................................. 143
Ribbon Cartridge Specifications ...................................................................... 143
Paper Specifications ........................................................................................ 143
Labels .............................................................................................................. 143
Printer Weight and Dimensions ....................................................................... 144
Environmental Characteristics ......................................................................... 144
Acoustic Noise Level ....................................................................................... 144
Electrical Characteristics ................................................................................. 145
Interfaces .................................................................................................. 145
Printing Speed ................................................................................................. 145
ASCII Character Set .................................................. 147
Zero Tear Pedestal Printer ......................................... 149
Overview .......................................................................................................... 149
Operation ......................................................................................................... 149
Position the Paper Input and Adjust the Paper Guides ............................ 149
Load Paper................................................................................................ 151
Position the Paper Out Sensor ................................................................. 153
Set the Tear Bar Distance ......................................................................... 154
ZTP SETTINGS Menu ..................................................................................... 156
Performance Considerations ........................................................................... 157
How to Set the ZTP Printer to Help Mitigate Paper Jams ........................ 158
Quick Change Memory Card (QCMC) ....................... 159
Overview .......................................................................................................... 159
Installing the QCMC ........................................................................................ 160
Saving the Printer’s Configuration to the QCMC ............................................. 161
Copying the QCMC “Snapshot” Image to a Second Printer............................ 162
PTX_SETUP Commands ........................................... 165
Overview .......................................................................................................... 165
The PTX_SETUP Commands ......................................................................... 165
Commands ................................................................................................ 165
Customer Support ...................................................... 171
TallyGenicom Customer Support Center ........................................................ 171
TallyGenicom Supplies Department ......................................................... 171
Corporate Offices ...................................................................................... 172
Communication Notices ............................................. 173
Notices ............................................................................................................. 173
Communication Statements ............................................................................ 174
Software License Agreement .......................................................................... 179
Introduction
Printer Overview
This chapter provides a general overview of your printer and the conventions used within this manual.
TallyGenicom 6800 Series Cartridge Ribbon Printers (CRP)
TallyGenicom® is pleased to announce the TallyGenicom 6800™ Series Line Matrix printers, the latest
generation product from a long heritage of high quality extending over 30 years. TallyGenicom® is a
global leader for design and manufacturing with the ability to deliver unsurpassed service and support.
The TallyGenicom 6800™ Line Matrix Printing Platform extends the series of technology innovations that
cement TallyGenicom’s reputation of world class printing. Line matrix printing is TallyGenicom’s flagship
technology, and it remains the workhorse solution for supply-chain and back-office printing applications
because of its reliability, lower cost of ownership and flexibility of printing applications.
• Most reliable printer ever – Durability provides more up time and lower operating costs
• High capacity ribbon cartridge – Darker, easy to read images, last longer, and costs less to operate
than other print technologies
• Integrated print management system – provides precise control over print quality, print costs, and job
planning
• Cabinet, pedestal, or zero tear pedestal (ZTP) styles – best user access and forms handling flexibility
• Unsurpassed ease of use – larger graphics LCD simplifies operation and enhances productivity
Table 1 6800 Series Models and Configurations
Number Model
LMPPLS
(Line Matrix Printer Pedestal Low Speed)
LMPCLS
(Line Matrix Printer Cabinet Low Speed)
Configuration
Number
6805 500
6805Z 500
6810 1000
6810Z 1000
6810Q 1000
Print Speed (Lines
per Minute)
LMPCHS
(Line Matrix Printer Cabinet High Speed)
6815Q 1500
6820Q 2000
9
Five printer configurations are available:
Cabinet (68XXQ)
• The enclosed cabinet models provide for near silent operation, making these printers perfectly
suitable for use in the quietest of office environments.
• Provides the best paper handling for large print runs. All paper input and outp ut i s contai ned insi de
the cabinet and protected from bumping and contamination.
• Highly effective combination of moveable fences and chains allows for precise stacking all the way up
to a full box of paper.
• Available in the following print speeds: 1000, 1500 and 2000 lpm models.
Pedestal (68XX)
• The pedestal model has a clamshell design that allows easy access to all controls providing faster
ribbon replacements and easier paper loading.
• Oversized casters are standard making movement easy.
• Available in the following print speeds : 500 and 1000 l pm models.
Zero Tear Pedestal (68XXZ)
• Special push tractor configuration enables printing from the very first to the very last line of a form and
then tear-off with no forms lost
• The elimination of wasted forms between jobs can yield significant savings.
• An ideal solution for supply-chain and back-office applications.
• Available in the following print speeds : 500 and 1000 l pm models.
Consumable Monitoring with PrintNet Enterprise
The Integrated Print Management System works with PrintNet Enterprise (PNE). PNE allows a system
administrator to remotely view the current consumable status of all printers. PNE can be configured to
deliver alerts on all consumable warnings. When a ribbon reaches the low state, PNE notifies the system
administrator remotely via an automated e-mail alert of the low condition. This allows corrective action to
be taken before the ribbon reaches its end of life. If the ribbon is not changed, an alert will again be
initiated once the ribbon reaches the 0% end point. Refer to your PrintNet Enterprise Remote
Management Software manual for details.
Protocols and Emulations
A protocol is a set of rules governing the exchange of information between the printer and its host
computer. These rules consist of codes that manipulate and print data and allow for machine-to-machine
communication. A printer and its host computer must use the same protocol. As used in this manual,
protocol and emulation mean the same thing.
Most impact printers use single ASCII character codes to print text, numbers, and punctuation marks.
Some characters, are defined as control codes. Control codes instruct the printer to perform specific
functions, such as underlining text, printing subscripts, setting page margins, etc. The difference between
most printer protocols is the characters used to create control codes and the ways in which these
characters are formatted.
When the printer executes the character and control codes of a particular printer protocol, it is emulating
that printer.
10
Taking Care of your Printer
Your printer will produce high quality print jobs if it is well taken care of. Periodic cleaning, handling the
printer properly, and using the correct printer supplies such as ribbon and paper ensures optimum
performance. Chapter 8 explains how to clean the printer, and printer supplies are listed in Appendix A.
Conventions in this Manual
Control panel keys and indicators are highlighted in UPPERCASE BOLD PRINT.
Example: Press the CANCEL key, then press the ONLINE key.
Quotation marks (“ ”) indicate messages on the Liquid Crystal Display (LCD).
Example: Press the ONLINE key. “OFFLINE” appears on the LCD.
The + (plus) symbol represents key combinations.
Example: “Press + ” means press the (UP) key and the (DOWN) key at the same time.
Warnings and Special Information
Read and comply with all information highlighted under special headings:
WARNING A warning notice calls attention to a condition that could harm you.
CAUTION A caution notice calls attention to a condition that could damage the printer.
IMPORTANT Information vital to proper operation of the printer.
NOTE: A note gives you helpful tips about printer operation and maintenance.
Related Documents
• Quick Reference Guide — Explains how to set up the printer for basic operation (load ribbon cartridge
and media, and clear paper jams).
• Maintenance Manual — Explains how to maintain and repair the line matrix printer at the field service
level of maintenance.
• Integrated Network Interface Card User’s Manual
Information about network protocols, configuration, and network operation.
• 6800 Series Printers Emulations App l icati ons Manu al, Vol um e 1
Defines printer emulations.
• 6800 Series Printers Fonts and Character Sets App lic a tions Man ua l, Volume 3
Defines printer fonts and character sets.
• 6800 Series Printers Graphics Languages Applications Manual, Volume 4
Defines Code V, PGL, and MT660 IG printer graphics languages.
11
12
Setting Up The Printer
Before You Begin
Read this chapter carefully before installing and operating the printer. The printer is easy to install.
However, for your safety and to protect valuable equipment, perform all the procedures in this chapter in
the order presented.
Power Requirements
The printer must be connected to a power supply outlet that supplies 90 to 264 volts AC at its upper and
lower limits. These limits take into account normal voltage sags and surges created on the nominal line
voltage by other AC power loads associated with the AC distribution line. The printer automatically
senses and adjusts itself to conform to the correct voltage range.
Primary circuit protection is provided by the AC source protection device. Consult an electrician if printer
operation affects local electrical lines.
IMPORTANT Pri nter p ower should be supplied from a separate AC circuit protected at 20
amperes maximum for 100 - 240 volts at 50 or 60 Hertz.
Select a Site
Select a printer site that meets all of the following requirements:
• Permits complete opening of the printer cover and doors.
• For cabinet models, allows at least three feet of clearance behind the printer. (This permits air to
circulate freely around the printer and provides access to the paper stacking area.)
• For pedestal models, DO NOT place the side of the printer (inlet and exit air vents) against a wall or
other object. A minimum of 6 inch spacing is recommended.
• Has a standard power outlet that supplies 100-135 Volts AC or 178-240 Volts AC power, at 47 to 63
Hz.
• Is relatively dust-free.
• Has a temperature range of 10° C to 40° C (50° F to 104° F) and a relative humidity from 15% to 90%
non-condensing.
• Is located within the maximum allowable cable length to the host computer. This distance depends on
the type of interface you plan to use, as shown in Table 2.
13
41.0 in
27.0 in
(68.6 cm)
27.0 in
83.0 in
(210.8 cm)
29.0 in
27.0 in
(68.6 cm)
Table 2 Maximum Interface Connection Cable Length
Interface Type Maximum Cable Length
Centronics Parallel 5 meters (15 feet)
IEEE 1284 Parallel 10 meters (32 feet)
Serial RS-232 15 meters (50 feet)
USB 2.0 Universal Serial Bus 5 meters (15 feet)
Twisted Pair / Type 3 300 meters (985 feet)
Ethernet 10/100Base-T 100 meters (328 feet)
Printer Dimensions
57.5 in
(146.1 cm)
(104 cm)
(73.7 cm)
(68.6 cm)
Figure 1 Cabinet Model
14
54.0 in
(28.9 cm)
29.5 in
(74.93 cm)
29.1 in
(73.9 cm)
19.1 in
(48.5 cm)
25.92 in
(65.8 cm)
11.36 in
(137.2 cm)
Figure 2 Pedestal Model
15
38.9 in
(98.8 cm)
19.1 in
(43.8 cm)
31.95 in
(81.2 cm)
25.92 in
(65.8 cm)
(106.7 cm)
60.1 in
(152.7 cm)
Figure 3 Zero Tear Pedestal Mode
42.0 in
16
Ribbon
Cartridge
Tab (2)
Tractor (2)
Blue Tractor
Lock (2)
Paper
Support (2)
Tab Slot (2)
Ribbon Cartridge
Interface
Air Shroud
Assembly
Platen Stop
Platen Lever
Vertical Position
Knob
Hammerbank Cover
and Ribbon Mask
Splined Shaft
Ribbon
Tension Knob
Ribbon
Printer Component Locations
Figure 4 Printer Component Locations
17
18
Operating The Printer
Powering on the Printer
When you power on the printer, it executes a self-test. The default power-up state is offline. When the
self-test completes and the software has initialized successfully, the status indicator light is off, indicating
the printer is offline. When the printer is online, the default emulation type you have installed appears in
LCD display. The configuration name or ribbon life remaining is shown on the bottom of the LCD display.
If there is a fault during the self-test, the status indicator flashes and a specific fault message appears on
the display (such as “LOAD PAPER”). The alarm also sounds if it is configured to do so. See LCD
Message Troubleshooting Table on page 125 for information on fault messages and solutions.
Operating Modes
Online. In online mode, the printer can receive and print data sent from the host. Pressing the ONLINE
key toggles the printer from online to offline mode. The status indicator is lit in online mode.
Offline. In offline mode, you can perform operator functions, such as loading paper and setting top-of-
form. Pressing the ONLINE key toggles the printer from offline to online mode. The status indicator is off
in offline mode.
Menu. In offline mode, pressing ENTER moves the printer into Menu mode. In this mode, you can
navigate through all menus and change the printer configuration. To return to offline mode, press the
ONLINE key.
Fault. In fault mode, a condition exists which must be cleared before printing can continue. The status
indicator flashes, the alarm beeps (if configured to sound), and a descriptive fault message displays.
The current operating mode can be selected via control panel keys or can result from routine operations
such as powering on the printer.
19
Enter
ENTER
TOF = Set TOF (Top of Form)
VIEW = View/Eject
ADVANCE = Paper Advance
CONFIG = Print Config
SELECT = Load Config/Print Mode
1
CANCEL = Cancel Job
ONLINE = Online/Clear
Legend:
The Control Panel
Figure 5 shows the keys, displays, and indicators as they appear on the control panel. The following
section provides the descriptions, and functions of the control panel keys.
Key combinations are indicated with the plus (+) sign. For example, “Press
key and the key at the same time.
Cabinet Model
Pedestal Model
Figure 5 Control Panel
NOTE:
1
Print Mode only available for H-Series printers.
+ ” means to press the
20
Control Panel Keys
ONLINE
Toggles the printer between online and offline modes. The key performs the following in Online, Offline,
Fault, and Menu modes:
• Online Mode – sets the printer to Offline Mode.
• Offline Mode – sets the printer to Online Mode.
• Fault Mode – causes the printer to recheck the faults; if the faults are cleared, the printer toggles to
Offline Mode. If the fault condition is not corrected before pressing the ONLINE key, the fault
message reappears.
• Menu Mode – sets the printer to Offline Mode.
NOTE: When changing to Online Mode, if the user has changed menu items without saving the changes
in a configuration, the user will be prompted to save the changes.
ADVANCE
Performs advance to top-of-form, as defined by the current active form length. The key works both online
and offline.
• If online with data in the printer buffer, the data will print and then the paper will move to the next top-
of-form.
• In the fault state, pressing ADVANCE will advance the paper. The first press moves to the top of the
next available form. All subsequent presses advances one forms length as defined by the current
active forms length.
VIEW
When the printer is online or offline, pressing this key executes the view or eject function, depending on
whether the printer is a cabinet or a pedestal model.
If online with data in the printer buffer, the data prints and the key functions as described below.
If in a fault state, this key will be ignored.
• View Function — For cabinet and pedestal models, pressing the VIEW key for a short time (less
than 1/2 second) moves the last data printed to the tractor area for viewing. While in the view state,
the message "Printer in View" displays, pressing the UP or DOWN arrow keys moves the paper up or
down in 1/72 inch increments. This is done to align the image within a pre-printed form, for example.
Refer to the UP and DOWN key functions for additional details on the microstep feature. Pressing
VIEW a second time moves the paper back to the adjusted print position.
• Eject Function — For pedestal models only, if the View key is pressed for a long time (more than 1/2
second), the bottom of the last printed form will move to the tear bar position as set by the Tear Bar
Dist menu. The message "READY TO TEAR/EJECT To Return" displays. While in this position,
pressing the UP or DOWN arrow keys moves the paper up or down in 1/72 inch increments. Refer to
the Up and Down key functions for additional details on the microstep feature. When the VIEW key is
pressed a second time, the printer will move the paper either forward or backward to enable printing
on the next available form.
CANCEL
In offline mode, this key cancels all data in the print buffer. The print buffer is cleared without printing any
of the data and the current paper position moves to the next top-of-form. If this function is disabled, the
CANCEL key will be ignored.
21
NOTE: Use of this key will cause loss of data.
TOF
Sets the top-of-form on the printer. This key is active only when the printer is offline and will not operate if
the printer is in a fault condition. The paper moves down to the print position and aligns to the top-of-form.
Refer to the User’s Setup Guide for com plete instr ucti ons on how to set the top-of-form.
CONFIG
In offline mode, CONFIG prints the current full configuration. This key requires a confirmation with the
ENTER key; pressing any other key will exit from this function. See Config Menu on page 62 for an
explanation of configuration menus.
SELECT
In offline mode, this key allows for fast selection of any of the previously stored configurations. Pressing
this key causes the printer to cycle through the following configuration load options: Factory, Cfg 1, Cfg 2,
Cfg 3,..., Cfg 8.
ENTER ( ↵ )
When navigating the configuration menus, the Enter key (referenced by the symbol ↵) selects the
currently displayed option value as the active value. An asterisk (*) appears next to the active value on
the display. ENTER is also used for starting and stopping printer tests and generating a configuration
printout.
NOTE: The ENTER key must be unlocked to execute the select function. See UP + DOWN, later in this
section.
• In Offline mode, pressing the Enter key places the printer in Menu mode. This will bring up a set of
icons to select.
• In Menu mode (at the icon menu level), pressing the Enter key moves down into the menu tree of the
highlighted icon.
• Within a menu tree: if the highlighted menu contains submenus instead of a selectable parameter,
pressing the Enter key will go into the submenu. If the highlighted menu is a display only menu, then
pressing the Enter key performs no function. If the highlighted menu has selectable parameters,
pressing the unlocked Enter key will select the displayed parameter. An asterisk (*) displays next to
the selected parameter.
• If the highlighted menu is an executable menu, pressing the unlocked Enter key will cause the
function associated with the executable menu to run. If the ENTER key is locked, pressing the Enter
key for highlighted menus that are executable or contain selectable parameters will cause the
message, THE
NOTE: Press the UP and Down keys at the same time to lock/unlock the
For special Network Address menus or String menus, pressing the Enter key will move down into a
special multiple segment setting menu. Exit this menu by pressing Enter again to save changes or Cancel
to exit without saving changes. This key is inactive in all other modes.
UP or DOWN ( or )
↵ KEY IS LOCKED, to display momentarily.
↵ key.
Moves up or down between levels in the configuration menus and makes vertical forms adjustment. In
Offline mode or after pressing VIEW, press or to adjust the paper up or down in 1/72 inch
increments for fine vertical forms alignment. When the printer is in Menu mode, press or to move
through levels in the configuration menus.
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UP + DOWN ( + )
Locks and unlocks the ENTER key.
PREV or NEXT ( or )
Moves between the options on the current level of configuration menu. In the configuration menu,
press to scroll backward or press to scroll forward through the menu selections on the same level.
PREV + NEXT ( + )
When both keys are pressed simultaneously, the printer will reset to the power-up configuration and reset
its internal state (in offline mode).
Ribbon Life Indicator
If the Panel Display menu is set to Ribbon Life, the bottom of the LCD displays the remaining life of the
currently installed ribbon. The default settings for this feature should match the requirements for most
applications; no special user setup is needed. If your particular application requires darker printing or can
tolerate lighter printing, the ribbo n end poi nt can be adj usted as appr o priat e. See Ribbon on page 51.
Cancel a Print Job
The procedure to cancel a print job depends on the printer emulation and your application software.
Contact your system administrator for additional information.
1. If the printer is online, press ONLINE to place the printer in offline mode.
2. From the host system, stop the print job.
NOTE: If the print job is not stopped from the host system before pressing CANCEL, the print job
continues with data missing when the printer returns to online mode. Exercise caution to prevent
unwanted data loss occurrences, as this function deletes unprinted data in the printer. This
function is active only in offline mode; the purpose of this function is to eliminate the necessity of
printing unwanted data when print jobs are canceled.
3. Press CANCEL.
4. Set the top-of-form. Refer to the Quick Reference Guide.
Operational Procedures
This section contains routine printer operating procedures on how to:
• reload paper
• unload paper.
Reload Paper
Do this procedure when “LOAD PAPER” displays. (This message occurs when the last
sheet of paper passes through the paper slot.) This procedure reloads paper without
removing the last sheet of the old paper supply, while retaining the current top-of-form
setting.
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Paper Slot
Wire Guide
(2)
Pedestal Model
Metal Paper Guide
(200
Paper Slot
Cabinet
Paper Slot
Wire Guide (2)
Zero Tear
Pedestal Model
Model
0 lpm only)
Figure 6 Paper Slot Location
1. Raise the printer cover. Raise the platen lever as far as it will go. (See Figure 4 on page 17 for the
location of the lever.)
NOTE: Do not open tractor doors or remove the existing paper.
2. Cabinet models: open the front door and align the paper supply with the label on the floor.
Pedestal models: place the paper supply on the floor of the printer, centered under the paper slot.
Zero Tear Pedestal models: open the front door and place the paper supply inside the printer, on
the floor of the cabinet.
3. Ensure the paper pulls freely.
4. Feed the paper up through the paper slot (see Figure 6). It may be easier to feed one corner of the
new paper up through the slot first. When this corner can be grasped from the top, rotate the paper
back to the normal position.
NOTE: If you are using thick, multi-part forms and are unable to load the new paper over the existing
paper, go to step 15.
5. Hold the paper to prevent it from slipping down and through the paper slot.
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Vertical Position
Knob
Platen Lever
Platen Stop
Platen Stop
Knob
Paper Thickness
Indicator
New Paper
Existing Paper
Figure 7 Loading New Paper into the Printer
6. Pull the new paper above and behind the ribbon mask, but in front of the existing paper. See Figure 4
on page 17 for the ribbon mask location. If necessary, gently press the existing paper back.
7. Align the top edge of the new paper with the top perforation of the existing paper.
8. Load the new paper over the existing paper. Open and load the tractors one at a time to prevent the
paper from slipping.
NOTE: Make sure that the top edge of the new paper lines up with the top horizontal perforation of the
last page.
A
A
Figure 8 Setting the Platen Lever
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Left Tractor Lock
Paper
Left T
9. Turn the platen stop knob clockwise or counterclockwise to match the paper thickness. (The A-B-C
scale corresponds approximately to 1-, 3-, and 6-part paper thickness).
NOTE: If you are using the same thickness of paper, there is no need to readjust.
10. Lower the platen lever until it stops.
11. Press ONLINE to remove the “LOAD PAPER” fault message from the display.
12. Press ADVANCE several times to make sure the paper feeds properly beyond the tractors and over
the lower paper guide. Feed sufficient paper to ensure the paper stacks correctly.
13. Close the printer top cover. Close the cabinet front door.
14. Press ONLINE to place the printer in online mode and resume printing.
NOTE: Perform steps 15 to 31 only if you are unable to load the new paper over the existing paper.
15. Open both tractor doors.
16. Remove the old paper from the tractors. Allow the paper to fall into the paper supply area.
17. Feed the new paper up through the paper slot. Hold the paper to prevent it from slipping down
through the paper slot (see Figure 6 on page 24).
ractor Door
Figure 9 Loading Paper on the Left Tractor
18. Pull the paper above and behind the ribbon mask. See Figure 4 on page 17 for the ribbon mask
location.
19. Load the paper on the left tractor.
20. Close the tractor door.
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Tractor Splined
Shaft
Tractor Lock
Tractor
Paper
Paper Scale
Tractor Door
Tractor Lock
Figure 10 Positioning the Left Tractor to Avoid Damage
CAUTION To avoid damage to the printer caused by printing on the platen, always position
the left tractor unit directly to the left of the “1” mark on the paper scale.
21. Normally, you should not need to adjust the position of the left tractor. If adjustment is necessary,
unlock the left tractor by placing the tractor lock in the middle position. Slide the tractor until it is
directly to the left of the number “1” on the paper scale and lock it. (You can also use the paper scale
to count columns.)
Figure 11 Loading Paper onto the Sprockets
27
Paper Slot
Cabinet Model
Upper Paper
Guide
Paper Slot
Wire Guide
Upper Paper
Guide
Paper Slot
Wire Guide (2)
Pedestal Model
Upper Paper
Guide
22. Unlock the right tractor.
23. Load the paper onto the sprockets and close the tractor door. If necessary, slide the right tractor to
remove paper slack or to adjust for various paper widths. Then, lock the tractor.
Zero Tear
Pedestal Model
(2)
Metal Paper Guide
(2000 lpm only)
Figure 12 Using the Paper Guide to Orient the Paper
24. Press ADVANCE several times to make sure the paper feeds properly beyond the tractors and over
the lower paper guide. Feed sufficient paper to ensure the paper stacks correctly.
25. Cabinet models: Open the cabinet rear door. Make sure the paper is aligned with the label in the
output area (inside the cabinet). Close the front and rear doors.
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TOF Indicator
Perforation
Vertical
Position Knob
Vertical Position
Knob
Platen Lever
Platen Stop
Platen Stop
Knob
Paper Thickness
Indicator
Figure 13 Aligning the Perforation with the TOF Indicator
26. Align the top of the first print line with TOF indicator on the tractor by rotating the vertical position
knob. For best print quality, it is recommended that the top-of-form be set at least one print line or
more below the perforation.
NOTE: For exact positioning, perform a short press of the VIEW key to move the last data printed to the
tractor area for viewing. While in View mode “Printer in View” displays. Press the Up or Down
Arrow keys to move the paper vertically in small increments. Pressing the VIEW key a second
time moves the paper back to the adjusted print position. The key works both online and offline
provided that the printer is in View mode. (This procedure is applicable for both the cabinet and
pedestal models.)
A
A
Figure 14 Adjusting the Platen Lever
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Paper
Perforation
27. Turn the platen stop knob clockwise or counterclockwise to match the paper thickness. (The A-B-C
scale corresponds approximately to 1-, 3-, and 6-part paper thickness. Adjust unti l you have the
desired print quality).
NOTE: The platen stop allows you to set an optimum and consistent thickness that is not affected when
opening and closing the platen lever.
28. Lower the platen lever until it stops.
29. Press ONLINE to clear any fault messages (such as “LOAD PAPER”) from the LCD.
30. Press TOF. The top-of-form you have set moves down to the print position. If there is data in the
buffer, the paper moves forward to the last print position on the next page.
31. Press ONLINE and close the printer cover.
Unload Paper
1.
Press ONLINE to place the printer in offline mode and open the printer cover.
2.
For cabinet models, open the cabinet rear door.
Figure 15 Unloading the Paper from the Printer
3.
Tear off the paper at t he pe r f or ation.
4.
Allow the paper to fall to the back of the printer and into the paper stacking area.
5.
For pedestal models, remove the stacked paper from the paper tray.
6.
For cabinet models, remove the stacked paper from the rear cabinet floor.
7.
Close the cabinet rear door.
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