Page 1
Product
D
S
224
Manual
Last Mar 27, 2023
Page 2
Ta
ble of Cont
en
ts
Chapter 1 Before You Start
2
1.1 Package Contents
2
1.2 Synology DS
224 at a Glance
3
1.3 S
ystem Modes and LED I
ndicators
4
1.4 Other LED D
efinition
s
6
1.5 Hardware Sp
ecificatio
n
7
1.6 Spare Pa
rts
8
1.7 Optional A
cce
ssories
9
Chapter 2 Hardware Setup
10
2.1 Reco
mmended Tool
s
10
2.2 Precautions
10
2.3 Safety Instructions
12
2.4 Install Drive
s
13
2.5 Add a Mem
ory Module to Synology NA
S
17
Chapter 3 Install DSM on Synology NAS
20
3.1 Start up Your Synology NA
S
20
3.2 Install DSM with Web Assistan
t
21
3.3 Learn More
22
Chapter 4 System Maintenance
23
4.1 Replace the Malfunctio
ning Fan
23
Chapter 5 Trou
blesh
oot
ing
33
5.1 T
rou
blesh
oot
ing C
heckli
st
33
5.2 Common I
ssues Resolutio
n
34
5.3 Before You Contact Synology Technical S
upport
38
5.4 Contact
ing Synology Technical S
upport
39
5.5 Gett
ing Information, Help, and Service
39
1
Page 3
Cha
pter 1 B
ef
ore You Sta
rt
Thank
you for
purchasing this Synology
product! Before sett
ing up your new Synology NAS
,
please check the package contents to verify that
you have received the items below. Also, ma
ke
sure to read the safety in
structions carefully to avoid har
ming yours
elf or damaging your Synolog
y
NAS
.
Notes:
All images below are for ill
ustrative
purposes only, and may differ from the actual
product
.
1.1 Pa
ckage Conten
ts
Contact your res
eller if
your package is miss
ing any of the below contents
:
Main unit x
1
AC power cord x 1
AC power adapter x
1
RJ
45 LAN cable x 2
Screws for
2.5" drives x
10
2
Page 4
1.2 Synology DS
224 at a Glance
No.
Na
me
Descriptio
n
1
STATUS
I
ndicator
Displays the status of the system. For more
information, s
ee
"System modes and LED indicators
".
2
LAN I
ndicator
Displays the status of the ne
twork co
nnection. For more
information, see "Other LED indicators
".
3
Drive Sta
tus
I
ndicator
Displays the status of drive. For more
information, see "Other LED
indicators
".
4
USB
3.2 Gen
1
P
ort
Connect external drives or other USB dev
ices to the Synolog
y
NAS here
.
5
C
opy B
utto
n
L
ights up when you connect a USB device (e.g. digital camera,
USB
storage device, etc.). Press the c
opy b
utton to copy dat
a
from the co
nnected USB dev
ice to internal drives.
3
Page 5
6
Power Butto
n
Press to
power on
your Synology NAS.
To
power off
your Synology NAS, press and hold until you
hear a beep
sound and the Power LED sta
rts flas
hing
.
7
Fan
Disposes of excess heat and cools the
system. If the fan
malfunctions, the Synology NAS w
ill emit a
beeping sound.
8
Kens
ington
Security Slot
Attach a Kensington security lock here
.
9
LAN P
ort
Connect network ca
ble here
.
10
RESET B
utto
n
Mode 1 Press and hold until
you hear a beep
sound to re
stor
e
the IP address, DNS server, and password for the admin
account to default
.
Mode 2 Press and hold until
you hear a beep, r
elease the
b
utton
immediately, then press and hold again wit
hin 10
seconds to r
einstall DiskStation Manager DSM.
For detailed information on how to reset
your Synology NAS,
please r
efer to this art
icle
.
11
USB
3.2 Gen
1
P
ort
Connect external drives or other USB dev
ices to the Synolog
y
NAS here
.
12
Power Port
Connect
power cord here
.
1.3 S
yst
em Modes and L
ED I
ndicators
S
yst
em modes
definition
s
There are 7
system modes in Synology NAS. The System modes and their
definitions are as
below:
S
ystem mo
de
D
efinition
Powering o
n
Synology NAS is power
ing on when you press the
power b
utto
n
or restart
ing w
hen you run operations in DSM. Dur
ing the boot up
process, the device also performs hardware
initialization, such a
s
hardware reset or BIOS initialization
.
Shutt
ing down
Synology NAS is shutt
ing down as a result of press
ing the
power
b
utton or operation in DSM.
4
Page 6
DSM not ready
DSM is not ready for use. This could either be:
Synology NAS is powered on, but DSM is not
properly
insta
lled
.
Synology NAS is c
urrently power
ing on and initializing
serv
ices
necessary for DSM to fully function
.
The attached UPS device has insufficient
power; DSM stops
all services to prevent data l
oss (enters safe mode
).
DSM is ready for use
DSM is fully functio
ning, and users can s
ign in
.
H
ibernatio
n
Synology NAS has
been idle for a while and is now in Hibernatio
n
mode
.
Applicatio
n
Certain packages/services (e.g., USB C
opy and Find me serv
ice
)
w
hile in operation will con
trol the actions of the LED. After t
he
operation is complete, the LED
indicator w
ill return to its normal
state.
Powered o
ff
Synology NAS is powered off
.
I
dentify Syst
em Mode
s
You can
identify the system mode th
rough the POWER and STA
TUS LED
indicators. Please refer
to
the ta
ble below for more details
.
S
ystem Mo
de
POWER L
ED
STATUS L
ED
Blu
e
Green
Ora
nge
Powering o
n
B
linking
O
ff
O
ff
Shutt
ing down
B
linking
Static
Off/Stat
ic
1
DSM not ready
Static
B
linking
Off/Blinking
1
DSM is ready for use
Static
Static
Off/Stat
ic
1
H
ibernatio
n
Static
O
ff
Off/Stat
ic
1
Applicatio
n
Static
Switching
Powered o
ff
O
ff
O
ff
O
ff
5
Page 7
Notes:
If the STATUS LEDremains static orange or contin
uously blinks ora
nge, this
indicates
there are
system errors such as fan failure,
system overheat
ing, or volume degrade.
Please s
ign in to DSM for deta
iled information.
Transitions between S
yst
em Mode
s
To better u
nde
rstand the transition betw
een system modes, please refer to the examples below:
Powered on with no DSM insta
lled
:
Powered off > Power
ing on > DSM not read
y
Powered on with DSM installed
:
Powered off > Power
ing on > DSM not ready > DSM is ready for us
e
Enter
ing hibernation then waking up from hibernation:
DSM is ready for use > In
hibernation > DSM is ready for us
e
Shutdown:
DSM is ready for use > Shutt
ing down > Powered o
ff
Power failure with UPS atta
ched
:
DSM is ready for use > DSM not ready (due to
power failure, DSM enters safe mode) >
Shutt
ing down > Powered off > Power
ing on (power has recovered, DSM will reboot) > DSM
not ready > DSM is ready for us
e
1.4 Other LED D
efinition
s
LED Indicator
Col
or
Sta
tus
Descriptio
n
Drive status
Green
Static
Drive ready and
idle
B
linking
A
ccessing drive
Ora
nge
1
Static
Locat
ing drive
Drive deactivated by use
r
P
ort disa
bled
2
Drive health status is Critical or Fa
iling
6
Page 8
Remov
ing this drive w
ill cause
syst
em
damage; this is the only drive with D
SM
insta
lled
O
ff
No internal Driv
e
Rear 1GbE LAN
(on upper s
ide o
f
jack
)
Green
Static
Network co
nnected
B
linking
Network active
O
ff
No networ
k
Rear 1GbE LAN
(on lower side o
f
jack
)
Green
Static
1 Gbps connected
O
ff
10 Mbps connected
/100 Mbps
connected/No networ
k
USB Copy
Green
Static
Dev
ice detected
B
linking
C
opy
ing dat
a
O
ff
No dev
ice connected
Notes:
W
hen the drive LED indicator is ora
nge, we reco
mmend you s
ign in to DSM and go
to
S
torage Manager> HDD/SSDfor more information.
Please try to restart your Synology NAS or re-insert the drives, t
hen run the HDD/SS
D
manufac
turer's diagn
ostic
tool to
check the health sta
tus of the drives. If
you can s
ign
in to DSM, please run the built-in S.M.A.R.T. test to scan the drives. If the pro
blem
remains unresolved, please contact Synology Technical S
upport for
help.
1.5 Hardware Sp
ecificatio
n
Item
DS224
C
PU
Intel Celeron J
4125
RAM
DDR4 2 GB
Compatible Drive Type
3.5"/2.5" SATA x
2
External P
ort
USB
3.2 Gen 1 x
2
LAN P
ort
1GbE RJ
45 x 2
7
Page 9
Size H x W x D (mm
) 165 x 108 x 232.2
W
eight (kg
) 1.30
A
gency Certificatio
n
• FCC Class B • CE Class B • UKCA • BSMI Class B
• EAC • V
CCI • CCC • RCM • K
C
HDD H
ibernatio
n
Yes
S
cheduled Power On/O
ff
Yes
Wake on LAN Yes
Enviro
nment Requiremen
t
• L
ine voltage:
100V to
240V
AC
• Frequency: 50 / 60Hz
• Operating Temperature: 32˚F to 104˚F 0˚C to 40˚C
• S
torage Temperature: 5˚F to 140˚F 20˚C to 60˚C
• Relative Humidity: 5% to 95% R
H
Notes:
Model sp
ecifications are su
bject to cha
nge without notice. Refer to Synology
websitefor the latest
information.
1.6 Spare Pa
rts
R
efer to Spare Partsif you need to replace
system fans, disk trays, or power supply units
.
Model Na
me
Pictur
e
Descriptio
n
Disk Tray Type D7 3.5"/2.5" Drive Tra
y
FAN
929225_1
S
ystem Fan
929225 mm
8
Page 10
Adapter 60W
_1
Adapter 60W Level VI
1.7 Optional A
cce
ssories
With Synology a
cce
ssories,
you can c
ustomize
your Synology NAS to fit different bus
ine
ss
environments with
out worry
ing about compatibility and stability. R
efer to Synology Produc
ts
Compatibility Listfor more information.
9
Page 11
Cha
pter 2 Hardware Se
tup
2.1 R
ecommended T
ools
This section lists the required and
optional
tools used in the installation pro
cedures.
P
hillips #2 screwdriver (with a cross tip
)
At least one 3.5" or 2.5" SATA drive (see herefor compatible models)
Caution:
If
you install a drive that contains data, the
system will format the drive and erase a
ll
existing data. Back up any im
portant data before installation
.
Notes:
If an a
utomatic screwdriver is used, set its torque reading to 4.0 (+/0.3 kgf-cm
.
2.2 Precautions
Before installing or remov
ing any components in
your Synology NAS, review all safety information.
10
Page 12
Caution:
Leaving stray or l
oose screws ins
ide your Synology NAS may severely damage its
components. Avoid d
ropp
ing any meta
llic o
bjects into the NAS, such as paper cli
ps
and hairpins
.
Do not pull a ca
ble by its connec
tor or its pull tab w
hen disconnecting it. Certain
cables have connec
tors with lo
cking tabs or thumb-screws that must be r
eleas
ed
before disconnecting the ca
ble. When disconnecting a cable,
keep it evenly aligned to
avoid bending the co
nnec
tor pins. When connecting a cable, make
sure that the
ports
and the connec
tors are c
orrectly or
iented and aligned
.
If
you need to move your Synology NAS, get someone to assist
you. Do not attempt to
lift it on
your own to prevent
inj
ury
.
Make
sure that your Synology NAS is wor
king c
orrectly before insta
lling optiona
l
hardware compo
nents. If
your Synology NAS is not
wor
king c
orrectly, see t
he
"Trou
blesh
oot
ing" chapter to do basic
trou
blesh
oot
ing. If the
pro
blem cannot
be
solved, see the section "Gett
ing information, help, and service" for more information.
Always carefully handle system compo
nents (such as PCIe cards,
mem
ory modules,
and
system boards) by the
edges or the frame. Do not touch solder joints, pins, or
e
xposed circuitry
.
Do not place pa
rts and other compo
nents (such as PCIe cards,
mem
ory modules, a
nd
system boards) on the
top cover of the NAS or other metal surfaces
.
Only sp
ecific Synology NAS
support the hot-swapp
ing of compo
nents and are
designed to operate sa
fely while it is tur
ned on.
Before
wor
king inside your Synology NA
S
Power off the Synology NAS,
including all attached peripherals.
Disco
nnect the Synology NAS from the electrical outlet and disco
nnect the peripherals.
After wor
king inside your Synology NA
S
Reco
nnect the peripherals and connect the Synology NAS to an electrical outlet
.
Power on the attached peripherals and t
hen power on the Synology NAS.
Preventing elec
trostatic discharge
Static electricity discharge from a finger or other conductors might lead to
system halt, loss o
f
data, or other damages to
system boards or other static-sensitive components. This type of
damage may also reduce the life expectancy of the Synology NAS.
11
Page 13
Prevent exposure to static electricity by doing the follow
ing
:
Avoid hand contact by transport
ing and
stor
ing hardware compo
nents in static-safe
conta
iners.
Keep elec
trostatic-sensitive hardware compo
nents in their containers until they arrive a
t
static-free
workstations
.
Place hardware components on a g
rou
nded surface or
touch them before remov
ing t
hem from
t
heir containers.
Avoid tou
ching joints, pins, leads, or circuitry
.
Always be properly g
rou
nded w
hen tou
ching a static-sensitive hardware compo
nent
or
assembly.
W
hen handling a hardware compo
nent, carefully hold it by the
edges or the frame.
Use an
elec
trostatic-discharge wrist strap or other g
round
systems. The Synology NAS should
be pla
ced on an anti-static mat ESD mat).
The Synology NAS w
ill prov
ide standby
power w
hen it is connected to AC power even if it is
powered off. Damage can be done to the NAS if a conduc
tor is accidentally tou
ched and pa
rts
are short-circuited u
nder this co
ndition. Before remov
ing the
top rear cover, make
sure the AC
power supply is disco
nnected
.
2.3 Safety Instructions
Keep away from direct su
nlight and chemicals. Ensure a sta
ble environment with n
o
abrupt changes in tempera
ture or hu
midity.
Place the unit r
ight side up at all t
imes.
Keep the unit away from liquids.
Before
cleaning, unplug the
power cord(s) and use a damp cloth to wipe the
surface. Do not use
chemical aerosol
cleaners.
To prevent the unit from falling over, do not place it on carts or any unstable
surfaces
.
The
power cord(s) must be plu
gged into the c
orrect power supply voltage. En
sur
e
that the AC voltage prov
ided is correct and sta
ble
.
Warning,
electric shock hazard. To remove all electrical c
urrent from the dev
ice
,
en
sure that all
power cords are disco
nnected from the
power source.
12
Page 14
There is a risk of explosion if the battery is repla
ced with an inc
orrect type.
Dispose of used batteries appropriately.
Power cord(s) m
ust be plu
gged into a socket-
outlet with earthing connection
.
Keep your body pa
rts away from a mov
ing fan
.
This product m
ust be insta
lled by qua
lified perso
nnel in a restricted access location
(e.g., dedicated equip
ment
rooms, service closets, etc
.).
S
yst
em r
eliability gu
ideline
s
To guarantee adequate
system coo
ling and reliability, follow the system reliability gu
idelines list
ed
below.
Leave adequate space around the Synology NAS to ensure that its coo
ling system
works w
ell
.
Leave a
pproximately 50 mm 2
inches) of open space a
round the front and rear of t
he
Synology NAS. Do not place objects in front of the fans.
For
proper cooling and airflow, install the Synology NAS cover before you power it on
.
Operating a Synology NAS with
out its cover might damage Synology NAS components.
If
your Synology NAS has air ducts or air baffles, do not remove them w
hile the Synology NAS
is running. Operat
ing the Synology NAS without the air ducts or air baffles
might cause your
system to overheat
.
Opening or remov
ing the Synology NAS top cover while the
system is powered on may e
xpos
e
you to a risk of electric shock.
If
you m
ust power on the Synology NAS with
out its
top cover, en
sure that no one is near the
Synology NAS and that no tools or other o
bjects have been left ins
ide it. Do not operate the
system with
out Synology NAS cover for a duration ex
ceeding five minutes.
W
hen repla
cing a hot-swap drive, install the new hot-swap drive as
soon as poss
ible
.
Back up all important data before you make changes to drives
.
2.4 Install Drive
s
13
Page 15
Remove the drive bay cover from the front pa
nel
.
Push the latch upward and pull the handle to remove the drive tray from your Synology NAS.
Install drives.
a For 3.5" drives: Remove the fast
ening panels from the s
ides of the drive tray. Place the
drive in the drive tray. T
hen insert the fast
ening panels to secure the drive in place
.
b For 2.5" drives: Remove the fast
ening panels from the s
ides of the drive tray and stor
e
t
hem in a safe place. Place the drive in the area of the drive tray indicated
below, turn the
14
Page 16
tray ups
ide down, and t
hen t
ighten the screws
prov
ided to secure the drive in place.
Insert the loaded drive tray into the em
pty drive bay. Make sure the s
ide mar
ked "UP" is fa
cing
up, and insert the drive tray into the em
pty drive bay. You should hear a
click w
hen the tray is
locked in place.
Notes:
Make
sure the tray is completely inserted. Otherwise, the drive
might not function
properly
.
Repeat the steps above to install all prepared drives.
15
Page 17
Drives are nu
mbered as shown below.
16
Page 18
Replace the hard drive bay cover to finish the installation.
Notes:
If
you plan to create a R
AID volume, we recommend insta
lling drives of identical size
to
make the best use of drive capacity.
2.5 A
dd a M
em
ory Module to Synology NA
S
Optional Synology
mem
ory modules are des
igned to expand the mem
ory of
your Synology NAS.
Follow the steps below to install,
check, or remove a mem
ory module on
your Synology NAS.
To install the
mem
ory module
Shut down your Synology NAS. Disco
nnect all cables from
your Synology NAS to preven
t
poss
ible damage
.
Remove the hard drive trays from the drive bays. An em
pty mem
ory slot is located on the
inner-right side of
your Synology NAS.
17
Page 19
Notes:
W
hen you remove the drive trays, sensitive internal components are exposed.
Avoid tou
ching anyt
hing other than the mem
ory assembly when remov
ing or
a
dding mem
ory
.
Insert the new mem
ory module into the em
pty slot
.
a Align the small gap between the gold co
nnec
tors of the mem
ory module with the notch o
n
the empty slot. Insert the mem
ory module into the slot. Make sure that the module is
properly inserted
.
b Gently
push down the mem
ory module until
you hear a click
.
Notes:
Hold the
mem
ory module by its edges and avoid tou
ching the gold co
nnec
tors
.
Synology will not
prov
ide full product warranty or technical support if a non
-
Synology
mem
ory module is used for
mem
ory upgrade
.
Insert the drive trays back into the drive bays.
18
Page 20
Reco
nnect the cables removed in step 1, t
hen press the
power b
utton to
turn on your
Synology NAS.
To make
sure
your Synology NAS recognizes the new
mem
ory capaci
ty
Install DiskStation Manager DSM. Please see "Install DSM on Synology NAS" for more
information.
S
ign into to DSM as adminor a user belonging to the admini
stratorsg
roup
.
Go to Control Panel> Info Centerand
check Total Physical Memory
.
If
your Synology NAS does not recognize the
mem
ory or does not start up su
ccessfully, please
make sure that the
mem
ory module is installed c
orrectly
.
To remove the
mem
ory module
Follow step 1 to 2 of the "To install the
mem
ory module" section to shut down your Synolog
y
NAS, disco
nnect the cables and remove the drive trays
.
Push the levers on both sides of the
mem
ory module outward. The
mem
ory module w
ill be
r
eleased from its slot
.
Hold the
mem
ory module by its edges and remove it from the slot.
Notes:
Hold the
mem
ory module by its edges and avoid tou
ching the gold co
nnec
tors
.
Synology will not
prov
ide full product warranty or technical support if a non
-
Synology
mem
ory module is used for
mem
ory upgrade
.
Insert the drive trays back into the drive bays.
Reco
nnect the cables removed in step 1, t
hen press the
power b
utton to
turn on your
Synology NAS.
19
Page 21
Cha
pter 3 Install D
SM on Synology
NAS
After hardware se
tup is completed, please install DiskStation Manager DSM – Synology'
s
b
rowser-based operating system – on your DS224.
3.1 Start
up Y
our Synology NA
S
To start up
your Synology NA
S
Use the LAN ca
ble to connect the Synology NAS to
your switch, router, or hub.
Connect one end of the AC power adapter to the power port of
your Synology NAS. Connec
t
one
end of the AC power cord to the AC
power adapter, and the other to the
power outlet
.
Press the power b
utton to
turn on the Synology NAS
.
20
Page 22
Congratulations! Your Synology NAS is now online and detectable from a ne
twork computer
.
3.2 Install D
SM with Web Assistant
Y
our DS224 comes with a built-in
tool ca
lled Web Assistant that helps
you download the latest
version of DSM from the Internet and install it on your DS224. To use Web Assistant, please
follow the steps below.
Power on your Synology NAS.
Open a web browser on a computer connected to the same network as your Synology NAS.
Enter either of the follow
ing into the address bar of
your b
rowser
:
a
find.synology.com
b synologynas
:5000
Web Assistant will be lau
nched in your web browser. It w
ill search for and find Synology NA
S
wit
hin the local network. The sta
tus of
your Synology NAS should be Not Insta
lled
.
21
Page 23
C
lick Connectto start the setup process and follow the onscreen in
structions
.
Notes:
Y
our Synology NAS must be connected to the Internet to install DSM with W
eb
Assistant
.
Reco
mmended b
rowsers: Chrome, Firefox, and Edge
.
Both the Synology NAS and the com
puter m
ust be in the same local network.
If
you a
ccidentally leave the installation process before it is finished, sign in to DSM as a
dmin
(
default a
dmini
strative account name) with the password
left blank.
3.3 Learn More
Y
our DS224 is now ready for action. For more information or online resources about your
DS224, please visit Synology's official website, w
hich contains step-by-step
tutorials a
nd
frequently as
ked questions
.
22
Page 24
Cha
pter 4 S
yst
em Ma
intenance
4.1 Repla
ce t
he Malfu
nctioning Fan
If the cooling fan located on the back of the Synology NAS malfunctions, please follow the steps
below to remove the malfunctio
ning fan and replace it with a new one
.
Caution:
We recommend that
you wear
work gloves and operate with care to avoid inj
ury during
the
process
.
To remove the malfunctio
ning fan
Shut down your Synology NAS. Disco
nnect all cables from
your Synology NAS to preven
t
poss
ible damage
.
Remove the front cover and the disk trays, then put t
hem aside
.
23
Page 25
Use a flathead screwdriver to separate the case from the metal frame. Push the case
backwards, t
hen pull the case away from your Synology NAS. Set the case aside
.
24
Page 26
Notes:
W
hen you remove the case, sensitive internal compo
nents are exposed. Avoid
tou
ching anyt
hing other than the fan
.
Remove the screw secur
ing the plastic fan
support, then set the plastic fan
support aside
.
25
Page 27
Remove the two screws (one at the back, the other at the b
ottom of your Synology NAS a
s
w
ell as the s
hield
.
Remove the tape and unplug the fan connec
tors. Do not th
row the tape away.
Remove the backplate screws.
26
Page 28
Remove the malfunctioning fan
.
To install a new fa
n
Install the replacement fan. Make
sure the fan is installed in the direction specified in t
he
picture
below.
27
Page 29
Install the backplate screws
.
28
Page 30
Plug in the fan connec
tor and re-tape the wires down
.
Re-install the shield and its screws
.
Re-install the plastic fan
support and its screw
.
29
Page 31
Re-install the case
.
a Place the case back over your Synology NAS.
b Make sure the rails are aligned properly together
.
c Push it inwards
towards the fans
.
30
Page 32
Re-install the disk trays and the front cover.
31
Page 33
32
Page 34
Cha
pter 5 T
rou
blesh
oot
ing
CAUTION
You should only perform
trou
blesh
oot
ing and repairs as authorized or directed by t
he
Synology Technical S
upport team.
Notes:
This chapter describes
poss
ible i
ssues that may occur. Not every i
ssue will occur o
n
your Synology NAS. Please r
efer to the c
orrespo
nding sections for
trou
blesh
oot
ing
steps sp
ecific to the issue that has occurred.
5.1 T
rou
blesh
oot
ing C
heckli
st
Before do
ing any trou
blesh
oot
ing or repair tasks, use the following checklist to ƭind poss
ible
causes for hardware i
ssues on
your Synology NAS.
Remove all USB drives before power
ing on the Synology NAS.
Is the Synology NAS co
nnected to a functional AC power outlet
?
Is the Synology NAS
tur
ned on?
Is the POWER LED
light on
?
Is the STATUS LED
light on
?
Is the ALERT LED light
blinking
?
Verify that all cables are not l
oose or
inc
orrectly connected
.
If
you have recently added non-hot swappa
ble hardware compo
nents (e.g.,
mem
ory modules,
NIC, PCIe cards), remove the compo
nent and verify if the Synology NAS functions
properly
without it.
Are you operat
ing the latest version of DSM
?
If
you are una
ble to connect to
your Synology NAS th
rough a network, change the networ
k
cable and
try to connect again. For
trou
blesh
oot
ing purposes en
sure
you are directl
y
connecting to your Synology NAS with
out a router, switch, or hub.)
5.2 Common I
ssues Resolutio
n
33
Page 35
The follow
ing i
ssues are disc
ussed in this section
:
Una
ble to reco
gnize hard drive(s)
Una
ble to connect to the ne
twor
k
Una
ble to reco
gnize external USB dev
ice
s
Alert LED is blinking contin
uously
Una
ble to power on after installing RAM
Una
ble to finish power
ing on (power LED is blinking contin
uously
)
Una
ble to finish power
ing on with no drives insta
lled
No
power after press
ing the
power b
utto
n
Una
ble to power on after co
nnecting UPS
Una
ble to reco
gnize hard drive(s)
Confirm that
you are us
ing a hard drive listed in the Synology Products Compatibility List.
Remove the hard drive from the Synology NAS and do a visual inspection:
a Co
nfirm that the hard drive co
nnec
tor is not damaged or c
roo
ked
.
Replace the hard drive with a new one, then reboot the Synology NAS to see if the pro
blem i
s
caused by the removed drive
.
Remove the top cover and check that the power supply and co
nnec
tors on the HDD
backplane are properly plu
gged in
.
34
Page 36
Notes:
W
hen the Synology NAS is
powered on, do not
touch any pa
rts of the PCB with
your hands or
tools
.
If, after following the above trou
blesh
oot
ing steps and the i
ssue is st
ill unresolved, contact
Synology Technical S
upport for further assista
nce
.
Una
ble to connect to the ne
twor
k
Restart the
system and confirm that the ne
twork sta
tus and co
nfiguration are c
orrect
.
C
heck whether the network ca
ble is loose or dama
ged, and replace it with a
wor
king ne
twor
k
cable
.
Connect the ne
twork ca
ble to another port on the switch or hub.
Connect the ne
twork ca
ble directly to a PC to confirm whether the Synology NAS can be
connected to normally.
C
heck the interior and exterior of the ne
twork
port for dust or damage
.
C
heck the interior of the ne
twork
port for dama
ged or skewed pins.
If, after following the above trou
blesh
oot
ing steps and the i
ssue is st
ill unresolved, contact
Synology Technical S
upport for further assista
nce
.
Una
ble to reco
gnize external USB dev
ice
s
35
Page 37
Do a visual inspection and check whether the USB port is
rusted, w
hich may cause a ba
d
connection
.
C
heck that the external USB dev
ice is compat
iblewith
your Synology NAS.
Do a visual inspection and check whether there is foreign matter inside the
port
.
C
heck that the power supply for the external USB dev
ice is plugged in and
prov
ides
power
.
Swap the inoperative USB dev
ice with one that has
been confirmed to work
properly
.
If, after following the above trou
blesh
oot
ing steps and the i
ssue is st
ill unresolved, contact
Synology Technical S
upport for further assista
nce
.
Alert LED is blinking contin
uously
W
hen the Alert LED flashes contin
uously, and DSM sh
ows "The temperature of the Synology NAS
is
too high. If the overheat
ing i
ssue persi
sts,
yourSynology NASmay shut down to avo
id
hardware malfunctions" or "Fan on the Synology NAS has
stopped
wor
king" messages, please
r
efer to "Replace the Malfunctio
ning Fan" and verify that
your fan is correctly insta
lled a
nd
functional
.
Una
ble to power on after installing RAM
Please r
efer to "Add a Mem
ory Module to Synology NAS" and verify that your mem
ory module i
s
c
orrectlyinsta
lled
.
Una
ble to finish power
ing on (power LED is blinking contin
uously
)
Statically discharge yours
elf
.
Make
sure
your Synology NAS is powered off
.
Remove all atta
ched external devices USB, eSATA, Ethernet, etc.), insta
lled drives, and an
y
a
dditional insta
lled RAM 3rd party RAM is not supported).
Power up the Synology
system and wait 10
minutes
before pro
ceeding to the next step
.
C
heck the sta
tus of the power b
utton LED light. For more
information on LED
definitions,
please see "S
ystem modes and LED indicators
".
a If the
power LED continues to blink or remains powered off, unf
ortunately, that means t
he
Synology NAS has exper
ienced a hardware failure. Please follow the in
structions in
"Unable to finish power
ing on with no drives insta
lled
".
b If the
power LED is static, please follow the in
structions in this tutorialto
trou
blesh
oot
drive i
ssues
.
36
Page 38
Notes:
If the power LED
turns static, the ALERT light will likely be
blinking orange, and t
he
Synology NAS will start beeping — this is normal and expected behavior. Once you
finish test
ing all of the drives, it should
stop doing this u
nless one or more of
your
drives are faulty.
B
eing a
ble to p
ing the unit doesn't mean anything of note other than that the LAN
ports are functional. To properly do the above testing, ensure that the
power LED goes
static and does not continue blinking
.
Una
ble to finish power
ing on with no drives insta
lled
F
inish all steps in the section "Una
ble to finish power
ing on (power LED is blinking
contin
uously
)".
Follow the steps below and do an internal check
:
a Unplug the
power cord(s
).
b Remove any insta
lled extended mem
ory. Please follow the instructions in "Add a Memory
Module to Synology NAS".
c Co
nfirm that motherboard is properly insta
lled and is Synology-manufactured.
d Clean up and reinstall the mem
ory modules. Make
sure that mem
ory slots and
mem
ory
modules are free of d
ust, dirt, and other foreign matter
.
If there is dust and dirt buildup ins
ide the Synology NAS,
clean it
before try
ing the
power-o
n
process
.
If, after following the above trou
blesh
oot
ing steps and the i
ssue is st
ill unresolved, contact
Synology Technical S
upport for further assista
nce
.
No
power after press
ing the
power b
utto
n
Do the following basic enviro
nmental
check
:
Confirm that the power cord(s) is functioning normally and that it is not damaged
.
Confirm that the power cord(s) is properly plu
gged at both the power so
cket and t
he
Synology NAS.
Confirm that the AC power supply meets the voltage requir
ements
110V -
220V. If a
UPS i
s
connected to the Synology NAS, disco
nnect it temporarily, and use AC
power instead
.
Remove all external I/O devices (such as external hard disks/USB/LAN/eSATA. Retain only t
he
power supply and co
nfirm that the Synology NAS can
power on
properly
.
If the Synology NAS is st
ill una
ble to power on after do
ing the enviro
nmental
check, follow t
he
steps below and do an internal check of
your Synology NAS.
37
Page 39
Remove the power cord(s) and remove the top cover.
Confirm that the LED ca
bles are
properly plu
gged in
.
Confirm that
PSU connec
tors are properly plu
gged in
.
Remove any installed extended mem
ory. Please follow the instructions in "Add a Memory
Module to Synology NAS".
C
heck that there is no d
ust buildup on internal components; if there are, it
needs to
be
cleaned
.
Reco
nnect the power cord(s) and try to power on the Synology NAS again
.
If, after following the above trou
blesh
oot
ing steps and the i
ssue remains unresolved, contac
t
Synology Technical S
upport for further assista
nce
.
Una
ble to power on after co
nnecting UPS
C
heck that the power cord(s) for the
UPS and the Synology NAS is properly plu
gged in
.
C
heck that the power prov
ided by the UPS is sta
ble
.
Connect the power cord(s) of the Synology NAS directly to the AC power outlet and co
nfirm
that it can power on.
Confirm that the UPS system is compatiblewith the Synology NAS.
If, after following the above trou
blesh
oot
ing steps and the i
ssue is st
ill unresolved, contact
Synology Technical S
upport for further assista
nce
.
5.3 Before You Contact Synology Technical S
upport
Before
you contact Synology Technical S
upport, follow the
below instructions to try to solve the
i
ssue:
Use the
trou
blesh
oot
ing information in this manual
.
Follow the in
structions in the "T
rou
blesh
oot
ing checklist".
C
heck for the updated information, new dev
ice drivers, and
hints and tips on the Synolog
y
Know
ledge Center
.
If
poss
ible, be at your product w
hen you contact Synology Technical S
upport and have t
he
following information available
:
Product Mo
del Na
me
Serial nu
mbers of your Synology
products
Description of the
pro
blem
Exact wor
ding of any error messages
Hardware and software co
nfiguration informatio
n
38
Page 40
5.4 Contact
ing Synology Technical S
upport
During the warranty period, you can get
help and information th
rough the Synology Technical
S
upport. Trained serv
ice perso
nnel are availa
ble to assist
you in determining a hardware
pro
blem
and
deciding what action is
necessary to fix the
pro
blem
.
The warranty does not cover the following
:
Repla
cement or use of pa
rts not manufactured for or by Synology or non-warranted Synolog
y
parts
I
dentification of software
pro
blem sources
Installation and maintenance of app
lication
program
s
If it is deter
mined that replacement services are
necessary, please contact the local reseller
or
di
stributor where
you purchased the
product for further assista
nce. Synology does not
prov
ide
direct replacement services
outs
ide N
orth America.)
Notes:
For more
information ab
out on Synology’s warranty policies, please r
efer to this art
icle
.
5.5 Gett
ing Information, Help, a
nd Serv
ice
Synology publishes a wide range of
support
ing documentation
.
In Knowledge Base, you w
ill find useful Helpand FAQart
icles, as well as video
tutorials, brea
king
up processes into handy steps
.
Also,
you can find User's Gu
ides, Solution Guides, brochures, and White Papers. Experienced
users and admini
strators w
ill find answers and guida
nce in Developer Guides.
Got a
pro
blem and unable to find the solution in our o
fficial documentation? Search hundreds o
f
answers by users and support staff in Synology Communityor reach Synology T
echnical
S
upportthrough the web form, email, or telephone
.
39
Page 41
SYNOLOGY, INC.
END USER LICENSE AGREEMENT
IMPORTANT–READ CAREFULLY: THIS END USER LICENSE AGREEMENT ("EULA") IS A LEGAL AGREEMENT
BETWEEN YOU (EITHER AN INDIVIDUAL OR A LEGAL ENTITY) AND SYNOLOGY, INC. ("SYNOLOGY") FOR THE
SYNOLOGY SOFTWARE INSTALLED ONTO THE SYNOLOGY PRODUCT PURCHASED BY YOU (THE "PRODUCT"),
OR LEGALLY DOWNLOADED FROM WWW.SYNOLOGY.COM, OR ANY OTHER CHANNEL PROVIDED BY
SYNOLOGY ( "SOFTWARE").
YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY USING THE PRODUCTS CONTAINING THE
SOFTWARE, INSTALLING THE SOFTWARE ONTO THE PRODUCTS OR DEVICE CONNECTED TO THE PRODUCTS.
IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, DO NOT USETHE PRODUCTS CONTAINING THE
SOFTWAREOR DOWNLOAD THE SOFTWARE FROM WWW.SYNOLOGY.COM, OR ANY OTHER CHANNEL
PROVIDED BY SYNOLOGY.INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU
PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY.
Section 1. Limited Software License. Subject to the terms and conditions of this EULA, Synology grants you a limited, nonexclusive, non-transferable, personal license to install, run and use one copy of the Software loaded on the Product or on
your device connected to the Product solely relating to your authorized use of the Product.
Section 2. Documentation. You may make and use a reasonable number of copies of any documentation provided with the
Software; provided that such copies will only be used for internal business purposes and are not to be republished or
redistributed (either in hard copy or electronic form) to any third party.
Section 3. Backup. You may make a reasonable number of copies of the Software for backup and archival purposes only.
Section 4. Updates. Any software provided to you by Synology or made available on the Synology website at
www.synology.com ("Website") or any other channel provided by Synology that updates or supplements the original
Software is governed by this EULA unless separate license terms are provided with such updates or supplements, in which
case, such separate terms will govern.
Section 5. License Limitations. The license set forth in Sections 1, 2 and 3 applies only to the extent that you have ordered
and paid for the Product and states the entirety of your rights with respect to the Software. Synology reserves all rights not
expressly granted to you in this EULA. Without limiting the foregoing, you shall not authorize or permit any third party to: (a)
use the Software for any purpose other than that in connection with the Product; (b) license, distribute, lease, rent, lend,
transfer, assign or otherwise dispose of the Software; (c) reverse engineer, decompile, disassemble or attempt to discover
the source code of or any trade secrets related to the Software, except and only to the extent that such conduct is
expressly permitted by applicable law notwithstanding this limitation; (d) adapt, modify, alter, translate or create any
derivative works of the Software; (e) remove, alter or obscure any copyright notice or other proprietary rights notice on the
Software or Product; or (f) circumvent or attempt to circumvent any methods employed by Synology to control access to the
components, features or functions of the Product or Software. Subject to the limitations specified in this Section 5, you are
not prohibited from providing any services hosted by Synology NAS server to any third party for commercial purpose.
Section 6. Open Source. The Software may contain components licensed to Synology under the GNU General Public
License ("GPL Components"), currently available at http://www.gnu.org/licenses/gpl.html. The terms of the GPL will control
solely with respect to the GPL Components to the extent that this EULA conflicts with the requirements of the GPL with
respect to your use of the GPL Components, and, in such event, you agree to be bound by the GPL with respect to your
use of such components.
Section 7. Audit. Synology will have the right to audit your compliance with the terms of this EULA. You agree to grant
Synology a right to access to your facilities, equipment, books, records and documents and to otherwise reasonably
cooperate with Synology in order to facilitate any such audit by Synology or its agent authorized by Synology.
Section 8. Ownership. The Software is a valuable property of Synology and its licensors, protected by copyright and other
intellectual property laws and treaties. Synology or its licensors own all rights, titles and interests in and to the Software,
including but not limited to copyright and any other intellectual property rights.
Section 9. Limited Warranty. Synology provides a limited warrant that the Software will substantially conform to Synology's
published specifications for the Software, if any, or otherwise set forth on the Website, for a period required by your local
law. Synology will use commercially reasonable efforts to, in Synology's sole discretion, either correct any such
nonconformity in the Software or replace any Software that fails to comply with the foregoing warranty, provided that you
give Synology written notice of such noncompliance within the warranty period. The foregoing warranty does not apply to
any noncompliance resulting from any: (w) use, reproduction, distribution or disclosure not in accordance with this EULA;
(x) any customization, modification or other alteration of the Software by anyone other than Synology; (y) combination of
the Software with any product, services or other items provided by anyone other than Synology; or (z) your failure to
comply with this EULA.
Section 10. Support. During the period specified in the Section 9, Synology will make available to you the support services.
Page 42
Following the expiration of the applicable period, support for Software may be available from Synology upon written
request.
Section 11. Disclaimer of Warranties. EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SOFTWARE IS PROVIDED
"AS IS" AND WITH ALL FAULTS. SYNOLOGY AND ITS SUPPLIERS HEREBY DISCLAIM ALL OTHER WARRANTIES,
EXPRESS, IMPLIED OR STATUTORY, ARISING BY LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE AND
NONINFRINGEMENT, WITH REGARD TO THE SOFTWARE. WITHOUT LIMITING THE FOREGOING, SYNOLOGY
DOES NOT WARRANT THAT THE SOFTWARE WILL BE FREE OF BUGS, ERRORS, VIRUSES OR OTHER DEFECTS.
Section 12. Disclaimer of Certain Damages. IN NO EVENT WILL SYNOLOGY OR ITS LICENSORS BE LIABLE FOR ANY
INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR
BUSINESS) ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SOFTWARE OR
OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE SOFTWARE, WHETHER BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Section 13. Limitation of Liability. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO
THE USE OF OR INABILITY TO USE THE SOFTWARE OR OTHERWISE UNDER OR IN CONNECTION WITH THIS
EULA OR THE SOFTWARE IS LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT
REGARDLESS OF THE AMOUNT OF DAMAGES YOU MAY INCUR AND WHETHER BASED ON CONTRACT, TORT
(INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The foregoing disclaimer of warranties,
disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. The
laws of some states/jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of certain
damages. To the extent that those laws apply to this EULA, the exclusions and limitations set forth above may not apply to
you.
Section 14. Export Restrictions. You acknowledge that the Software is subject to U.S. export restrictions. You agree to
comply with all applicable laws and regulations that apply to the Software, including without limitation the U.S. Export
Administration Regulations.
Section 15. Termination. Without prejudice to any other rights, Synology may terminate this EULA if you do not abide by
the terms and conditions contained herein. In such event, you must cease use of the Software and destroy all copies of the
Software and all of its component parts.
Section 16. Assignment. You may not transfer or assign your rights under this EULA to any third party, except for that preinstalled in the Products. Any such transfer or assignment in violation of the foregoing restriction will be void.
Section 17. Applicable Law. Unless expressly prohibited by local law, this EULA is governed by and construed in
accordance with the laws of the country, in accordance with which Synology Inc. was organized without regard to any
conflict of law principles to the contrary.
Section 18. Dispute Resolution. Any dispute, controversy or claim arising out of or relating to this EULA will be resolved
exclusively and finally by arbitration conducted by three neutral arbitrators in accordance with the procedures of the
Arbitration Law and related enforcement rules of the country in which Synology Inc. was organized. In such cases, the
arbitration will be limited solely to the dispute between you and Synology. The arbitration, or any portion of it, will not be
consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The arbitration shall
take place in Taipei and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin
Chinese. The arbitration award shall be final and binding on the parties and may be enforced in any court having
jurisdiction. You understand that, in the absence of this provision, you would have had a right to litigate any such dispute,
controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and you expressly
and knowingly waive those rights and agree to resolve any disputes through binding arbitration in accordance with the
provisions of this Section 18. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive
relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any
provision of this EULA relating to Synology's intellectual property rights.
Section 19. Attorneys' Fees. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies
under this EULA, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled,
costs and reasonable attorneys' fees.
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Section 20. Severability. If any provision of this EULA is held by a court of competent jurisdiction to be invalid, illegal, or
unenforceable, the remainder of this EULA will remain in full force and effect.
Section 21. Entire Agreement. This EULA sets forth the entire agreement of Synology and you with respect to the Software
and the subject matter hereof and supersedes all prior and contemporaneous understandings and agreements whether
written or oral. No amendment, modification or waiver of any of the provisions of this EULA will be valid unless set forth in a
written instrument signed by the party to be bound thereby.
Page 43
SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY,
INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). YOU
ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE
CONTAINING AND/OR USING THE PRODUCT. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT
APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER
LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR
MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO
YOU. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU
MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE
WITH THE RESELLER'S APPLICABLE RETURN POLICY.
PLEASE NOTE THAT SYNOLOGY’S WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT
SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH
SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. THE COUNTRY AT
WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGY’S
INTERNAL RECORDS.
Local Consumer Protection Laws. For consumers who are covered by applicable local consumer protection laws and
regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection
laws and regulations.
Section 1. Products
(a) "Products" refer to New Products or Refurbished Products.
(b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the
original packaging Customer bought from an authorized Synology distributor or reseller. You may see our “New Product” at
Product Support Status.
(c) "Refurbished Product" means all Synology products which have been refurbished by Synology’s affiliate or an
authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone.
(d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or
attached to the Product.
(e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized
Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synology’s affiliate;
"Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is
downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware,
associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any
updates or upgrades to such software.
Section 2. Warranty Period
(a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice
to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. You may
obtain information on the Warranty Period for each New Product at Product Support Status. For Spare Part, Warranty
Period under normal use is one year (five years for system drives) from the date the Product was purchased. For
Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they
are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. The above
Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". In the event that a valid
receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty
Period for the presented Product shall commence from the manufacturing date in accordance with Synology’s internal
records.
(b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for
New Products specified in Section 1 (b), the Warranty Period will be extended by two years. For EW201/EW202, you may
see the applicable Product models and available regions at EW201/EW202 Extended Warranty. For Extended Warranty
Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Customer can only
choose either of the optional services.
(c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate
immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator
equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for
all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified
in the "product specifications" attached to the purchased Product.
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Section 3. Limited Warranty and Remedies
3.1 Limited Warranty. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of
material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's
published specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software
contained in the product or purchased by Customer which shall be subject to the accompanying end user license
agreement provided with the Product. Synology provides no warranty for Refurbished Product sold as "as is" or with "no
warranty".
The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products
from Synology’s affiliate, resellers, and Synology-authorized distributors. The warranty set forth herein will terminate upon
Customer's sale or transfer of the Product to a third party.
3.2 Exclusions. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed
or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way
misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external
factor or product use in improper environment; (c) has been disassembled without authorization from Synology; or (d) with
cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not
limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or
workmanship; (e) serial number has been removed or defaced from Product, resulting in not able to identify; (f) has been
damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or
other update made available to Customer by Synology, or because Customer implements, installs or uses any correction,
modification, enhancement, improvement or other update made available by any third party; (g) has been damaged, out-oforder, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or
other accessory for which the Product is designed.
Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance
and functions by Synology. Synology may refuse to provide any warranty services, including but not limited to product
repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above
situations.
3.3 Warranty Support and Exclusive Remedy. If Customer gives notice of noncompliance with any of the warranties set
forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the
noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the
Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete
Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and
exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Customer
will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Please note that the warranty
support does not apply to rescue of the data stored in Synology Product or its backup. Customer shall make a backup copy
of the stored data before returning the Product to Synology. Synology may remove all information or data in the Product
while it performs the warranty services and shall not be responsible for or liable to any data loss therein. In addition,
Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive
or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed.
3.4 Return. For warranty claims, the Customer must return the complete Product to Synology in accordance with this
Section 3.4. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from
which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the
way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and
returned to Customer at Customer's expense. Any Product must be returned in the same condition as it was received from
Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof.
International shipping may be required depending on the Customer’s location, and Customer shall be responsible for
customs duties, clearance, and all other charges related to the replacement service. Customer is responsible for insurance
and risk of loss and/or damage with respect to returned items until they are properly received by Synology.
3.4.1 General Replacement Service. Any Product returned by Customer under Section 3.3 must be made in
accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. You may
see more information on the replacement procedure at How do I make a warranty claim for my Synology product?
3.4.2 Extended Warranty Plus Service. (Only applicable to the Customer purchasing Extended Warranty Plus)
(a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must
return the nonconforming Product recognized by Synology to the designated return service center at Customer’s
expense first. The replacement will not be shipped until the nonconforming Product is received at Synology’s
designated return service center.
(b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the
replacement Product to the address specified by the Customer before the Customer returns the nonconforming
Product. Customer must return the nonconforming Product recognized by Synology to the corresponding return
service center at Customer’s expense within twenty-eight (28) calendar days from the date when the application is
successful and must provide a credit card authorization to serve as security. The credit card authorization will be
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canceled after Synology has received the nonconforming Product returned by the Customer. If the Customer has
not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the
security in full from the Customer's credit card and to disable all services related to the serial numbers of the
nonconforming Product and the replacement. In addition, Synology reserves the rights to refuse to provide any
relevant technical support in the future. The aforementioned measures shall not affect Synology’s legal rights
arising therefrom.
3.5 Replacement of New Product or Refurbished Product by Synology. If Synology elects to replace any Product under this
Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping
method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and
validation by Synology that the Product does not conform to the warranty. Before the shipment of the Refurbished Product
to the Customers, they have been verified to strictly comply with Synology's quality standard. Please note that part of the
Refurbished Products would be with certain stain, scratches, or other minor wear and tear. In some countries, Synology
may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a
replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology
Replacement Service").
3.6 Disclaimer of Warranties. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE
REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND
CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND
LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST
SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT,
ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER
THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF
PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR
MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT
LIABILITY OR OTHER THEORY). SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY
WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND
WITHOUT RISK OF DATA LOSS. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES
TO BACK UP THE DATA STORED ON THE PRODUCT. SOME STATES/JURISDICTIONS DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER.
3.7 Extended Warranty Plus Limitations. (a) The Customer must complete the purchase of the Extended Warranty Plus
Service within ninety (90) days following the original purchase date of the new Product. (b) As Synology provides the
Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the
purchase process. If the Customer requests Extended Warranty Plus Service from an area other than the selected area,
Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The
Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous
regions, and islands other than the main island of the countries and regions.
Section 4. Limitations of Liability
4.1 Force Majeure. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on
account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its
reasonable control (including, without limitation, any act or failure to act by Customer).
4.2 Disclaimer of Certain Damages. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST
OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES
OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE,
PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY
ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER
THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR
OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
4.3 Limitation of Liability. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE
USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY
OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID
BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND
WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The
foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable
law. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. To the extent that those
laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer.
Section 5. Miscellaneous
5.1 Proprietary Rights. The Product and any accompanying Software and documentation provided with the Product include
Page 46
proprietary and intellectual property rights of Synology and its third party suppliers and licensors. Synology retains and
reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any
intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods
provided under this Warranty is transferred to Customer under this Warranty. Customer will (a) comply with the terms and
conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an
authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or
accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights.
5.2 Assignment. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise,
without the prior written consent of Synology.
5.3 No Additional Terms. Except as expressly permitted by this Warranty, neither party will be bound by, and each party
specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made
by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each
party specifically agrees to such provision in writing. Further, if this Warranty conflicts with any terms or conditions of any
other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other
agreement specifically references the sections of this Warranty that it supersedes.
5.4 Applicable Law. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of
Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan)
for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. The
1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply.
5.5 Dispute Resolution. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services
provided by Synology with respect to the Product or the relationship between Customers residing within the United States
and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American
Arbitration Association, except as otherwise provided below. The arbitration will be conducted before a single arbitrator,
and will be limited solely to the dispute between Customer and Synology. The arbitration, or any portion of it, will not be
consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. The arbitration shall
be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined
by the arbitrator at the request of the parties. The prevailing party in any arbitration or legal action occurring within the
United States or otherwise shall receive all costs and reasonable attorneys’ fees, including any arbitration fee paid by the
prevailing party. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and
judgment may be entered thereon in any court of competent jurisdiction. Customer understands that, in the absence of this
provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right
to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and
agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. For
Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally
resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Arbitration
Law and related enforcement rules. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration
proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. The arbitration award shall be
final and binding on the parties and may be enforced in any court having jurisdiction. Nothing in this Section shall be
deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may
have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual
property rights.
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5.6 Attorneys' Fees. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under
this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs
and reasonable attorneys' fees.
5.7 Export Restrictions. You acknowledge that the Product may be subject to U.S. export restrictions. You will comply with
all applicable laws and regulations that apply to the Product, including without limitation the U.S. Export Administration
Regulations.
5.8 Severability. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or
unenforceable, the remainder of this Warranty will remain in full force and effect.
5.9 Entire Agreement. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements,
between Synology and Customer related to the subject matter hereof. No amendment, modification or waiver of any of the
provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby.
5.10 Extended Warranty Plus Service Payment and Termination. (a) Upon verifying the purchase order by Synology, the
Customer shall immediately pay all charges and tax. Synology reserves the right to refuse to provide the Extended
Warranty Plus Service to Customer who are ineligible or who are under statutory age. (b) The Customer who has not used
the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to
terminate through a technical support ticket within thirty (30) days from the purchase.
Page 47
FCC Declaration of Conformity
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Page 48
この装置は、クラス B 機器です。この装置は、住宅環境で使用することを
目的 としていますが、この装置がラジオやテレビジョン受信機に近接して使
用され ると、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取り扱いをして下さい。 VCCI 一 B
Page 49
Declaration Letter of REACH & RoHS Compliance
About REACH
In June 2007, the European Union Regulation (EC) 1907/2006 concerning the
Registration, Evaluation, Authorization and Restriction of Chemicals (REACH)
was first released. Under this Regulation, manufacturers are required to
gather information on the properties of their chemical substances, which will
allow their safe handling, and to register the information to European
Chemicals Agency (ECHA). The aim is to improve the protection of human
health and the environment through the better and earlier identification of the
intrinsic properties of chemical substances.
About RoHS
RoHS Directive (EU Directive 2002/95/EC ) was issued in 2002, restricted the
use of the six chemicals lead, cadmium, mercury, and hexavalent chromium,
as well as flame retardants polybrominated biphenyls (PBBs) and
polybrominated dipheny ethers (PBDEs). Under this directive, manufacturers
are required to replace these chemicals in their products with less hazardous
alternatives.
Then RoHS 2.0 (Directive 2011/65/EU) has replaced Directive 2002/95/EC
since January 3, 2013. In 2015, EU commission publishes Directive (EU)
2015/863 to amend Annex II to EU RoHS 2 (Directive 2011/65/EU) to add 4
phthalates (DEHP, BBP, DBP and DIBP) onto the list of restricted substances
from 22 July 2019.
REACH and RoHS Compliance
Synology meets all requirements of the REACH Regulation and is compliant
to all implemented RoHS type regulations worldwide. To the best of
Synology’s knowledge, all Synology products in production (including finished
Page 50
products, spare parts, and packaging materials) are in compliance with the
requirements of the Regulation and/or Directives. Synology continues to
monitor, influence, and develop our processes to comply with any proposed
changes to the Regulation and/or Directives.
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