SureShot AC-FS10 Service Manual

™

AC-FS10

Technical Service Manual

FlavorShot by SureShot

TABLE OF CONTENTS

Identification of Dispenser Components 4
Overview of Dispenser 4
Specifications 4
Electrical Requirements 5
Inspection for Damage 5

SECTION I OPERATIONS

1. To Install – Plug & Play 5
To Uncrate 5
To Install 6
To Start 6

2. To Operate
Clean Before First Use 7
To Install a Flavor Tank 7
To Fill a Tank – to the “full” level 8
To Prime the Pump 8
To prime individual tank pump 8
To prime liquid sugar 8
To Refill Tank, when product is low 9
To Refill and Reset Flavor Tanks 9

3. Selection Buttons
Button Panel 10
For Hot Coffee Selection 10
For Multiflavor Combination 11
Drink Count Data 11

4. Low Level Indicator 12

5. Low Level Lockout 12

6. Clean/Lockout Feature 12

7. Red LED 12

8. LCD Displays 13

9. Cleaning
Exterior of Dispenser 14
Dispenser Components 14
FlavorShot Tanks (not in the dispenser) 15
FlavorShot Tanks, Caps, and Pump Systems 16
Individual Tank 16
Group of Tanks 17
Catch Tray 19
Product Dispensing Block and surrounding area 20

Cleaning Schedule 20

10. Changing Flavors
To Change Flavor for a Flavor Tank 21

11. To Update Dispenser Program
To Re-program 22
To Adjust Individual Dispense Amounts 23

SECTION II SERVICE TRAINING

1. Legs 24

2. Front Door Removal 24

3. Front Lower Panel Removal 25

4. Back Panel Removal 25

5. Front Door – door cord removal & replacement 25

6. Tank Removal 26

7. “ON/OFF” Switch and Circuit Breaker Removal
To Remove and Replace the ON/OFF Switch 27
To Remove and Replace the Circuit Breaker 27

2

8. Electrical Cord Replacement 28

9. Power Supply Removal 28

10. Pump Tray Removal – Upper and Lower 29

11. Pump Removal from Tray 29

12. Driver Board Replacement
To Replace the Pump Driver Circuit Board Card 30
Pump Assembly – Addressing Position (alternative method) 31

13. Product Dispensing Block Removal 31

14. Dispensing Tube Removal 32

15. O-Ring Checks 33

16. Check Tank Screen for Clogging 34

17. To Verify Dispense Amounts 34

III TECHNICAL

1. Programming Door Panel 35

2. Power Supply – voltage checks 35

3. Pump Driver Motor Assembly – voltage checks 36

4. Check Valve Maintenance 37
To Replace Inlet Check Valve 38

IV DRAWINGS

1. Wiring Diagram 38

2. Shelf Assembly – BTM FS-10 39

3. Outer Body Assembly FS-10 39

4. General Assembly FS-10 40

5. Tubing – Clear – PVC Assembly – FS-10 40

V PARTS LIST 41

VI TROUBLESHOOTING

1. No power at the plug 43

2. Dispenser will not turn on 43

3. Dispenser will not dispense flavor 43

4. Dispenser is not dispensing the proper amounts of product 44

5. Dispensing tube block is sticky 45

6. Dispenser is unusually warm on the exterior 45

7. Dispenser is leaking product from the tank 45

8. Dispenser is leaking product from the pump body 45

9. Dispenser is leaking product from the tube or dispensing block 46

10. Dispenser is not level 46

11. Red warning light on the product selection button is flashing 47

12. Red warning light on the Multiflavor/Liquid Sugar buttons is strobing 47

13. Red warning light on the Multiflavor/Liquid Sugar buttons is solid red 48

14. LCD Display on the front door does not come on 48

A. C. Dispensing Equipment Inc.

100 Dispensing Way
Lower Sackville, NS
Canada B4C 4H2

SureShot Dispensing Systems® Technical Service
Support Center

Tel: [phone]
Toll Free: 1-888-777-9990
Fax: [phone]
E-Mail Service: [e-mail]

Service Manual v1.1 April 6-05

3

IDENTIFICATION OF DISPENSER COMPONENTS

Overview of dispenser

The AC-FS10 FlavorShot by SureShot™ automatically delivers controlled
portions of liquid sugar and 9 flavors (i.e. French Vanilla, Hazelnut, etc.) for
addition to coffee, iced coffee, and other beverages. These dispensers are not to
be used for products needing refrigeration.

Specifications

Capacity: 9 tanks x 950 ml
1 external tank/bottle
Weight: 65 lbs
Dimensions: L x W x H: 25” x 8” x 24”

4

Electrical Requirements

• Be sure the current at the power source receptacle is: 120v AC, 15 Amp,
single phase, 60 Hz.

• The power cord is furnished with a UL-approved 3-prong attachment plug.
This plug is designed to fit a receptacle with provisions for a grounding
pin. The dispenser includes a microcontroller and must be operated on

grounded electrical wiring at all times.
Failure to do so will void the Warranty.

• Electrical servicing must be done by a qualified technician. The Warranty
will be null and void if the dispenser is serviced by unqualified personnel.

Inspection for Damage

When you receive the dispenser, inspect the exterior of the shipping

container for damage. Note any damage in detail.
Uncrate the dispenser at once (see instructions below). Examine the
dispenser for damage. Report any damage to the transportation company
immediately. File a claim for damages promptly. Your immediate inspection
protects you against loss since A. C. Dispensing Equipment Inc. is not
responsible for damages incurred during shipment.

SECTION 1 – OPERATIONS

1. PLUG & PLAY INSTALLATION

The FlavorShot by SureShot™ dispenser is designed for easy plug and play
installation by the customer.

Because of the FlavorShot by SureShot™ dispenser’s unique patent- pending
pump system and user-friendly design, no calibration is required at

installation.

To Uncrate:

1. Position the box with the “This Side Up” arrow pointing upward.

2. Turn the dispenser box on its side.

3. Remove the packaging material at the bottom.

4. Install legs by screwing each leg into the bottom of the dispenser. Tighten by
hand until snug.

5. Turn the dispenser box to the upright position.

6. Remove the cardboard box by lifting it up and off. Do not lift the dispenser by
the door.

7. Remove the plastic protective covering from the stainless steel exterior of the
dispenser, by peeling it off. To peel, hold the dispenser firmly at the top and
peel from top to bottom.

8. Remove the plastic protective covering from the catch tray and attach the
catch tray to the dispenser.

5

To Install:

1. Place the dispenser where it will best serve the customer’s operation.

• Make sure that counters, platforms, or shelves are strong enough to
support the weight of the dispenser and full containers of product. The
empty dispenser weighs 65 pounds.

• Place the dispenser at a serving height so that staff drawing product can
operate the buttons as well as easily place and remove cups.

2. Do not block the vents at the rear of the dispenser. The vents must be free
and open to ensure proper ventilation and to prevent over-heating and
damage to the system.

3. Do not place the dispenser too close to a source of heat or moisture.

4. Maintain air space on all sides.

5. The dispenser should be placed on a level surface or leveled by adjusting the
legs. Use a bubble level to ensure the dispenser is level. Ensure that the
dispenser is level or slightly higher in the back. Do not allow the dispenser to
be tilted backwards.

NOTE: Do not remove the legs from the dispenser or allow the dispenser to sit
flat on the counter. Make sure the adjustable 4-inch legs at the four corners of
the bottom of the dispenser are in place. Note that these legs are adjustable and
they are secure even though they may appear to be loose.

Removal of the legs automatically voids the Warranty.

To Start:

1. Plug the power cord into the proper 110/120 V AC electrical outlet.

2. Turn the Power Switch “ON”. The power switch is recessed on the front
lower left side of the dispenser.

3. Make sure the dispenser door is closed.

4. The LCD window will display “Wait” and then a series of 10 dots will
appear. This indicates that all 10 tank pumps are operating. If the symbol “^”
appears anywhere in this row of dots, it indicates that pump has failed to
register. For example, “Wait …..^….” Indicates the pump for tank 6 is not
registered and pump 6 will not dispense. See Troubleshooting, Page 40.
Otherwise, “Waiting ……….” indicates all pumps are communicating.

5. Push one of the flavor buttons and then a size button on the front panel and
listen to hear the pump cycle. This confirms that the dispenser is operating.

6

2. TO OPERATE

The FlavorShot by SureShot™ tanks are designed so that the neck of the tank
and the bottle match for easy loading of flavors.
The FlavorShot by SureShot™ offers convenient reset levels so that, depending
on product requirements or sales demand, you can either fill the tank fully or just
to the low level indicator.
Flavor buttons on the front panel are labeled and are in the same order as the
labeled flavor tanks inside the dispenser.
Flavor tanks hold one full bottle of flavoring when the tank has reached the “low
level” indicator, to enable fast reloading and resetting of the dispenser.
Tanks must be reset after filling, to allow the microcontroller to track volume
accurately.

Clean Before First Use of the Dispenser

• Make sure you clean the dispenser thoroughly. See Cleaning Instructions
for the Exterior of the Dispenser and the Dispenser Components on page

14.

• All flavor tanks and caps must be cleaned before use. (See page 15.)

To Install a Flavor Tank:

1. Ensure the tank and cap are cleaned and sanitized before the tank is placed
in the dispenser. (See page 15.)

2. Apply a small amount of food-grade lubricant to the O-ring on the outlet

at the bottom of the tank.

3. Open the dispenser door.

4. Slide the tank shelf forward.

• The top shelf holds Tanks 1, 2, 3, 4, 5.

• The bottom shelf holds Tanks 6, 7, 9, 10.

• An external Liquid Sugar tank is connected to line 8.

5. Place the flavor tank(s) into the appropriate dispenser flavor pump(s).
NOTE: Twist the tank sideways slightly, while pushing downward, to fit it
properly in the pump. Do not force the tank into the pump. When the tank fits

properly, it will be seated down against the pump hex nut.

To Fill a Tank:

WARNING:

lockout depend on filling the tank to the level indicated in the LCD
message, when resetting.

Note:

• to the “Full” level

• to the “Low” level

The accuracy of the low-level indicator and subsequent

Low level fill is used only when refilling a tank (see page 9).

Please

Note!

7

To fill the tank to the “Full” level:

1. Remove the tank cap.

2. Fill the tank to the “Full” line with the
appropriate flavor.

3. Press the Flavor button for the tank
to be filled.

4. Press the Reset button.
The LCD will display “Reset - Full”
or “Reset - Low Fill”. Press the Reset
button until “Reset - Full” is displayed.:

5. Replace the tank cap (cleaned,
sanitized).

6. Check to ensure the flavor delivery
tube from the pump is clear and
attached to the product dispensing
block, with no kinks or pinches.
Do not pull or stretch the flavor delivery tube.

7. Prime the pump (see below).

8. Close the dispenser door.
The dispenser is ready to operate.

Reset-Full

Low Fill

To Prime the Pump:

The Prime button is located on the front door of the dispenser. (See page 4.)
As the pumps are being primed, the dispenser will automatically track the flavor
removed from the tank. The prime feature is used for individual tanks only. The
purpose of the Prime function is to remove any residual air from the dispense
lines.

A. To Prime individual tank pump:

1. place empty cup or container under the product dispense block

2. press the individual flavor button

3. press the PRIME button and hold for 2 seconds. The PRIME button is
located at the bottom right of the button panel.

B. To Prime Liquid Sugar

:

1. press button 8, the Liquid Sugar button

2. press the PRIME button and hold for 2 seconds. The PRIME button is
located at the bottom right of the button panel.

NOTE:

• The PRIME function automatically tracks the amount of product removed
from the tank.

• There is no need to refill the tank after priming it.

• If you choose to refill the tank, you must reset the level, following the

procedure in the “Reset” section. (See page 9.)

8

To Refill Tank, when product is low

When the product in a flavor tank reaches the “low” level, the red indicator
light at the top of the Flavor button will flash to show that it is time to refill the
tank. When the flashing begins, approximately 200 ml of flavor remain in the
tank. Once the Indicator Light begins to flash, the tank can be refilled with a 750
ml bottle of flavor.
When approximately 100 ml of flavor are left in the tank, the Indicator Light
will turn to solid red, to indicate that the tank must be refilled and reset before
dispensing can continue.

To Refill and Reset Flavor Tanks:

1. Open the dispenser door.

2. Slide the tank shelf forward.

3. Remove the tank cap
Re-fill the tank with the appropriate flavor to the “Full” or “Low” line on the
tank.

If you refill the tank to the “Full” level:

1. Press the Flavor button for the tank to be filled

2. Press the Reset button

• The LCD will display “Reset - Full” or “Low Fill”
Press the Reset button until “Reset - Full” is displayed

If you refill the tank to the “Low” level:

1. Press the Flavor button for the tank to be filled

2. Press the Reset button.

• The LCD will display “Reset - Full” or “Low Fill”.

Press the Reset button until “Low Fill” is displayed

WARNING: The accuracy of the low-level indicator and subsequent
lockout depend on filling the tank to the level indicated in the LCD
message.

4. Replace the tank cap.

5. Slide the tank shelf back into place.
The dispenser is ready to operate.

WARNING: Always Reset the tank after refilling, to ensure accurate countdown
to the low level indication.

9

3. SELECTION BUTTONS

LCD Display

Infrared Programming
Window

Reset Button

Special size 1
Special size 2

X – extra portion / top up
S – small
M – medium
L – large
X – extra large

Modifier 1, 2, 3, 4, 5

Flavors
1, 2, 3, 4, 5

Flavors
6, 7, 8, 9, 10

Multiflavor 1 / Test
Multiflavor 2
Multiflavor 3

Clean Button
Prime Button

Note: The liquid sugar (Flavor 8) tank is located outside the dispenser.

Modifier buttons are used for specialty drinks such as Iced Coffee.

Some of the Modifier buttons may be inactive, reserved for future programming.

Multiflavor Buttons – to create combinations of 2 or 3 flavors
Multiflavor 1 – to test dispense amount: 1. select flavor

2. hold test button for 2 seconds
Multiflavor buttons can be pre-set to company recipe specifications and may be used in
the following sequences: Multiflavor + Size

OR Multiflavor + Modifier + Size.

For Drink Selection: 1. Press Flavor button

2. Press Modifier button

3. Press Size button

For Hot Coffee Selection: 1. Press Flavor button

2. Press Size button

10

For Multiflavor Combination: 1. Press Multiflavor button

2. Press Flavor buttons for 2 or 3 flavors

3. Press Size button

Drink Count Data:

FlavorShot by SureShot™ dispenser provides Drink Count Data. This shows the

The
number of drinks dispensed since that flavor was last reset.

To check Drink Count Data for flavored coffee:

1. Press Prime button and hold for 2 seconds. Release the prime button.

2. Press Clean button and hold for 2 seconds.

3. Press the Flavor button for the flavor you want the Drink Count Data on, e.g. French
Vanilla.

4. The LCD window will display the total number of those drinks dispensed.

5. To Exit: a. Press the Prime Button and hold for 2 seconds.
b. Press the Clean Button and hold for 2 seconds.

To check Drink Count Data for a specialized coffee

1. Press Prime button and hold for 2 seconds. Release the prime button.

2. Press Clean button and hold for 2 seconds.

3. Press the Flavor button for the flavor you want the Drink Count Data on, e.g. French
Vanilla.

4. Press the Modifier button for the specialty drink you want the Drink Count Data on,
e.g. Iced Coffee.

5. The LCD window will display the total number of those drinks dispensed.

6. To Exit: a. Press the Prime Button and hold for 2 seconds.
b. Press the Clean Button and hold for 2 seconds.

To Reset Drink Count Data:

1. Press Prime button and hold for 2 seconds. Release the prime button.

2. Press Clean button and hold for 2 seconds.

3. Press Flavor OR Flavor + Modifier buttons

4. Press Reset button to reset drink count for that drink combination

, e.g. French Vanilla Iced Coffee:

11

4. LOW LEVEL INDICATOR

The Low Level Indicator is the red Indicator Light at the top of each flavor selection
button.
This Indicator Light will flash after 750 ml have been dispensed from the tank. Note that
approximately 200 ml of flavor is left to be dispensed from the tank when the light begins
to flash.

Once the Indicator Light begins to flash, the tank can be refilled with a 750 ml bottle of
flavor.

5. LOW LEVEL LOCKOUT

After the Low Level Indicator begins to flash and when approximately 100 ml remain in
the tank, the Indicator Light with stay on solid red. Once solid red, the tank must be
refilled and reset before dispensing can continue.

6. CLEAN/LOCKOUT FEATURE

Dunkin’ Donuts® has set a mandatory cleaning period for flavor tanks of 60 days. When
that limit is reached, the tank will lockout and no flavor will be dispensed.
The tanks and pumps must be cleaned before dispensing can continue.

The tanks are grouped for cleaning purposes using the following buttons:
Wildcard – tanks 1 + 2 + 3
Combo 1 – tanks 4 + 5 + 6
Combo 2 – tanks 7 + 9 + 10
Liquid Sugar – tank 8 (external tank; to be done separately)

As a warning, the red Indicator Lights on those buttons will begin to fast-flash or strobe
72 hours before the mandatory cleaning period.

The Indicator Lights will be on solid when the dispenser is locked out. No flavor may be
dispensed when the lights are on solid.

7. RED LED

- flashing on flavor selection button – indicates low level.

- solid red on flavor selection button – indicates tank locked out for low level

- fast-flashing/strobing on wildcard/combo buttons – indicates countdown to
mandatory cleaning period.

- solid red on wildcard/combo buttons – indicates mandatory cleaning period is
reached and no flavor may be dispensed until the tanks and pumps are cleaned.

12

8. LCD DISPLAYS

The Liquid Crystal Display (LCD) at the top left of the Button Panel (See page 4) on the
front of the dispenser shows the current dispenser function.
Press a button to Select Product. The LCD shows the operational status of that
flavor tank:

Display

Select Flavor

Flavor 1, 2, 3, 4, 5

indicates dispenser ready for a flavor selection

indicates flavor selected

Message

6, 7, 8, 9, 10

Modifier 1, 2, 3, 4, 5
Wildcard
Combo 1
Combo 2

Top Up (X)

indicates the Modifier selected
Wildcard – Wildcard combination of 2 or 3 flavors
Combo 1 – preset flavor combination #1 selected
Combo 2 – preset flavor combination #2 selected

indicates size selected
Small (S)
Medium (M)
Large (L)
Extra-Large (XL)

Refill Tank

Reset - Full

Reset - Low Fill

Prime

Clean

Program Mode

Indicates tank must be filled to the “Full” line

indicates tank level is resetting to “Full”

Indicates tank level is resetting to “Low Fill” quantity

indicates tank priming

indicates tank cleaning underway

indicates dispenser is in Program Mode and the Modifier

buttons may be used to adjust delivery amounts

Wait

appears for 1 second as dispenser powers up

NOTES:

• Once the flavor is dispensed, the LCD cycles back to Select Flavor.

• Display returns to normal operating conditions after 3 seconds.

13

9. CLEANING

• Do not spray any liquid, such as a cleaner, in or around the dispensing
tubes. Liquid may damage electrical components located behind the
product dispensing block.

• Brushes have been provided with your dispenser to be used in the
cleaning of the tanks and the dispense nozzle.

CLEANING: Exterior of Dispenser

• Do not use any abrasive materials.

• Use a soft, dry cloth to wipe down the exterior surfaces of the dispenser to

maintain the luster of the stainless steel finish.

• Wash the stainless steel exterior surfaces of the dispenser with warm,
soapy water. Rinse with warm, clear water. If the water is hard, wipe the
dispenser dry with a soft cloth to prevent water spotting.

• Stainless steel polish may be used if it is sprayed on a cloth before the
cloth is used to wipe down the exterior surfaces of the dispenser.

CLEANING: Dispenser Components

• Tanks and caps must be washed by hand or other means according to
state regulations.

• Flavor tanks and caps must be washed and sanitized by hand every 60
days or as otherwise required. Use a sanitizing agent approved by your
regulatory authority.

• All tanks and caps must be cleaned using the instructions below before
they are loaded into the dispenser and at least once every 60 days during
use.

• At any time during the cleaning operation, or if the Clean button is
selected accidentally, the cleaning cycle may be ended by selecting the
Clean button a second time.

NOTE: Cleaning is a 4-stage process: Rinse, Wash, Rinse, Sanitize.

All 4 stages must be followed, in sequence, to complete cleaning.

After cleaning flavor tanks and before installing tanks, apply a

small amount of food-grade lubricant to the O-ring on the
outlet at the bottom of the tank.

14

CLEANING: Flavor Tanks (not in the dispenser)

Step

1

For new tanks and used tanks not in the dispenser, proceed to Step 2.

Action

If the tank is still in the dispenser, place a catch container under the
product dispensing block and drain any residual flavor from the tank(s)
and pump(s) by

1. press the Flavor button for individual tanks or the Wildcard or
Combo button for groups of tanks and

2. before the red light on the Flavor button goes out, press and hold
the Clean button for 2 seconds.

When the flavor has run out, press the Clean button a second time to
stop the cycle.
Discard the flavor.
Slide out the flavor tank shelf, and lift the tank(s) vertically to remove
them from the pump(s).

2 RINSE: Rinse the tank(s), including the cap(s), with lukewarm water.

3 WASH: Place the tank(s) and cap(s) in a hot water wash at a minimum

water temperature of 140° F or 60° C.
Add a good quality cleaner to Dunkin’ Donuts® specifications to
the hot water.
Wash thoroughly, using a long-handled brush to reach all
crevices.
Wash the product dispensing block area, using a small brush.

4 RINSE: Rinse the washed tank(s) and cap(s) well with lukewarm water.

Turn the tank and cap upside down.
Air dry.

5 SANITIZE: Before refilling the tank(s) with flavor, sanitize the tank(s) and

cap(s) with mild sanitizer such as chlorine at 100 ppm, or a
product specified by Dunkin’ Donuts®.
Let the tank(s) and cap(s) drain before filling with flavor.
Do not rinse.
Air dry.
NOTE: Before installing tanks, apply a small amount of food-grade
lubricant to the O-ring on the outlet at the bottom of the tank.

15

CLEANING: FlavorShot tanks, caps, and pump systems

Step

1

To clean an individual pump system and tank, follow step 2.

Action

To clean a group of pump systems and tanks, follow step 3.

2

To clean an individual tank and pump system:

a. Place a catch container under the product dispensing block
to catch any residual flavor from the tank and pump.

b. Press the Flavor button for the tank you wish to clean

c. Before the red light on the Flavor button goes out, press and
hold the Clean Button for two seconds. The Clean Button is
at the bottom of the Button Panel.

d. Allow the product in the tank and pump system to drain.
When draining is complete, press the Clean Button again to
stop the cycle. Discard the flavor.

e. Slide the tank shelf forward and lift the tank vertically to
remove it from the pump.

f. Clean the tank and the tank cap following Dunkin’ Donuts®
specifications. See page 15.

g. Place the cleaned tank in the appropriate location on the
tank pump shelf.
Before installing the tank, apply a small amount of food­ grade lubricant to the O-ring on the outlet at the bottom of
the tank.

h. RINSE: Fill the tank with lukewarm water.
Press the Flavor button for the tank to be cleaned.
Before the red light on the Flavor button goes out,
press and hold the Clean button for two seconds.
Allow the water in the tank and pump to run out.

i. WASH: Fill the tank with a general purpose cleaning

solution to Dunkin’ Donuts® specification, at 150° F
(65° C).
Always fill to the “Full” line on the tank.
Never wash with less than a full tank of cleaner. Do
not over-fill.
Press the Flavor button for the tank to be cleaned.
Before the red light on the Flavor button goes out,

16

3

press and hold the Clean button for two seconds
and allow the cleaning solution in the tank and
pump system to run out. Make sure that all of the
cleaning solution runs out.
During the wash cycle, use a small brush to clean
the product dispensing block.

j. RINSE: Fill the tank with lukewarm water.

Press the Flavor button for the tank to be rinsed.
Before the red light on the Flavor button goes out,
press and hold the Clean button for two seconds
and allow the water in the tank and pump system to
run out.

k. SANITIZE: Fill the tank with sanitizer to Dunkin’ Donuts®

specifications.
Press the Flavor button for the tank to be
sanitized.
Before the red light on the Flavor button goes
out, press and hold the Clean button for two
seconds and allow the sanitizer to run out.
Make sure all of the sanitizer has drained.
Do not rinse.

l. When complete, refill the tank and prime the pump

following the Loading and Priming Instructions on pages

9 and10.

To clean a group of tanks:

Tanks are grouped using the following buttons:
Wildcard – tanks 1 + 2 + 3
Combo 1 – tanks 4 + 5 + 6
Combo 2 – tanks 7 + 9 + 10
Sugar – tank 8 – to be done separately

a. Place a catch container under the product dispensing block
to catch any residual product from the tanks and pumps.

b. Press the Flavor button for the tank group to be cleaned.

c. Before the red light on the Wildcard or Combo button goes
out, press and hold the Clean button for two seconds.

d. Allow the flavor in the tanks and pump systems to drain.

17

When draining is complete, press the Clean button again to
stop the cycle.

Discard the flavor.

e. RINSE: Fill the tanks with lukewarm water.

Press the Wildcard or Combo button for the tank

group being cleaned.
Before the red light on the Wildcard or Combo
button goes out, press and hold the Clean button
for two seconds.

Allow the water in the tank group to run out.

f. WASH: Fill the tanks with cleaning solution at 150° F (66° C)
to the “Full” line on the tank. Use a cleaning solution
to Dunkin’ Donuts® specifications.

Always fill to the “Full” line on the tank.

Do not overfill.
Press the Wildcard or Combo button for the tank
group being cleaned.
Before the red light on the Wildcard or Combo
button goes out, press and hold the Clean button for
two seconds and allow the cleaning solution to run
out completely.
During the wash cycle, use a small brush to clean
the product dispensing block.

g. RINSE: Fill the tanks with lukewarm water.

Press the Wildcard or Combo button for the tank

group being cleaned.
Before the red light on the Wildcard or Combo
button goes out, press and hold the Clean button
for two seconds.

Allow the water in the tank group to run out.

h. SANITIZE: Fill the tanks with sanitizer to Dunkin’ Donuts®

specifications.
Press the Wildcard or Combo button for the
tank group to be sanitized.
Before the red light on the Wildcard or Combo
button goes out, press and hold the Clean
button for two seconds and allow the sanitizer to
run out.
Make sure all of the sanitizer has drained.
Do not rinse.

i. When complete, refill the tanks and prime the pumps

18

following the Loading and Priming Instructions on pages 8
and 9.

To clean the Liquid Sugar tank:
Use the procedure above (Press Button 8 + Clean) but insert
the sugar line into the supply of lukewarm water, cleaning
solution, lukewarm water, and sanitizing solution

CLEANING: Catch Tray

Step

1 Remove the catch tray by lifting it up and off.

2 RINSE: Rinse the tray with lukewarm potable water.

3 WASH: Place the tray in a hot water wash at a minimum water

temperature of 140°F or 60°C. A good quality general cleaner
should be added to the hot wash water at the concentrations

recommended by the detergent supplier.
Wash thoroughly, using a brush to reach all the crevices.
If a dishwasher is available at the location, this step may be
carried out by placing the tray in the dishwasher and washing on
the pot cycle.

4 RINSE: After washing, rinse the tray well with lukewarm water.

5 SANITIZE: Sanitize the tray using a mild sanitizer such as chlorine at

100 ppm, or a product recommended by your detergent
supplier. Turn the tray upside down. Drain.
Air dry.
Do not rinse.

NOTE: The cleaning cycle may be ended at any time (e.g.,
during the cleaning cycle or if it is activated accidentally) by
pressing the Clean button a second time.

Action

19

CLEANING: Product Dispensing Block and surrounding area

• The area around the product dispensing block must be kept clean for proper
sanitation.

• The area around the product dispensing block should be brushed with a
sanitized brush and wiped clean daily

CLEANING SCHEDULE

Daily - wipe the dispenser exterior with a clean, sanitized towel

- clean product dispensing block: brush with a sanitized brush and

wipe clean with a clean, sanitized towel

- clean catch tray: rinse, wash, rinse, sanitize, and air dry

Every 60 days - clean all flavor tanks, caps, and pumps, using the procedures

above

- clean check valves Check valves are automatically cleaned

during tank cleaning. Disassemble only if problem suspected.

with a clean, sanitized towel.

CLEANING LOCKOUT

The dispenser will lockout – refuse to dispense flavor or liquid sugar – to indicate that all
tanks must have their 60-day scheduled cleaning following the procedure above.
As a warning, the Indicator Lights in the 4 Wildcard, Combo, and Liquid Sugar buttons
will start to strobe (fast-flash) three days before the 60 days expires.
When the Indicator Lights stay on solid red, the dispenser is locked out and the tanks
and pumps must be cleaned.

20

10. CHANGING FLAVORS

To Change Flavor for a Flavor Tank:

1. Obtain a Flavor Change Kit – including a new dispense tube, new flavor decal
for the button panel and new flavor decal for the flavor tank.

2. Drain the flavor from the tank in the dispenser.

• Place a catch container under the Product Dispensing Block to catch the
flavor.

• Press the Flavor button for the flavor to be changed.

• Press the Clean button to drain the tank.

• Discard the drained liquid.

3. Clean the tank (following the instructions above, pages 16 - 17).

• Make sure you rinse, clean, rinse and sanitize.

4. Remove the tube for the old flavor:

• Pull both ends of the tube off the product dispensing block and the
discharge barbs.

5. Replace with the new tube

• Attach both ends of the tube to the product dispensing block and the
discharge barbs.

6. Place the new flavor decals on the Flavor button on the front button panel and
on the flavor tank.

7. Load new flavor into the tank. (See Instructions, page 8)

8. Reset the tank:

• Close the dispenser door.

• Press the Flavor button for the tank that was filled.

• Press the Reset button on the upper front door of the dispenser.

9. Prime the pump.

• Place empty cup or container under the product dispense block

• Press the individual flavor button

• Press the PRIME button and hold for 2 seconds.

21

11. TO UPDATE DISPENSER PROGRAM

To Re-Program the Dispenser or to update the existing program:
Should the company’s beverage program require updating of flavor
profiles, flavor amounts, or button functions, the FlavorShot by SureShot™
dispenser features a unique infrared programming capability for easy, no
hassle field programming.
The FlavorShot by SureShot™ dispense system allows reprogramming using the
Infrared Programming Window on the front of the dispenser and an Infrared
Programming (IP) Device to be sent to you by A. C. Dispensing Equipment Inc.

To Re-program:

1. Obtain the Infrared Programming Device for the new program.

2. Press the Reset button and hold for 2 seconds.

• The red Indicator Lights on the Button Panel will flash and scroll.

• This disables the button panel for the remainder of this procedure.

• The red Indicator Light on the Reset button will flash quickly.

3. Point the Programming Device directly at the Infrared Programming Window.

• Press the button in the middle of the Device to activate the programmer. It
will load the new program into the dispenser.

• It takes several seconds for this procedure to be completed.

• The red Indicator Lights on the size buttons come on – first on the M

button, then on the S and L buttons, and finally on the XS and XL
buttons. Once the new program is downloaded, the Reset light goes off.

22

• While the system is reprogramming, IR will be displayed in the LCD
window.

• While the program is downloading, the orange light on the IP Device is
on. The adjacent green light comes on when the download is finished
and flashes to switch the program to the other buttons.

• The LCD window displays a WAIT message to indicate that it is re­booting and that you should wait until the procedure is completed.

4. Once the reprogramming is complete, the system reboots automatically and
the LCD window returns to the display “Select Flavor”.

To Adjust Individual Dispense Amounts (Alternative method)

1. Enter Program Mode: Press Prime and hold for 2 seconds.
Press Clean and hold for 2 seconds.

2. Select Flavor, or Flavor + Modifier if applicable.

3. Select Size

4. Use Multiflavor 1(UP), Multiflavor 2 (ZERO), and Multiflavor 3 (DOWN)
buttons to adjust the dispense amounts. Each adjust is 0.1 ml increase or
decrease for amounts of 25.4 ml or less. For amounts of more than 25.4 ml,
each increase or decrease is 0.5 ml.

23

SECTION II – SERVICE TRAINING

1. Legs – See Plug & Play Installation – Section 1, page 6

To Install Legs:

1. Position the dispenser box with the “This Side Up” arrow pointing upward.

2. Turn the dispenser box on its side.

3. Remove the packaging material at the bottom.

4. Install legs by screwing each leg into the bottom of the dispenser. Tighten by
hand until snug. No tools are required.

NOTE: Do not remove the legs from the dispenser or allow the dispenser to sit
flat on the counter. Make sure the adjustable 4-inch legs at the four corners of
the bottom of the dispenser are in place. Note that these legs are adjustable and
they are secure even though they may appear to be loose.

Removal of the legs automatically voids the Warranty.

To Install Legs

2. Front Door Removal

To Remove Front Door:

1. Disconnect the door cord, which enters the door at a connection at the lower
left corner of the door.

• Depress the connect tab with a small screw driver

• Pull the cord out of the connection jack in the door

2. Lift the door up and off – the hinges slide apart.

To Remove Front Door

24

3. Front Lower Panel Removal

To remove the Front Lower Panel:

1. Unscrew the 4 screws at the corners of the panel.

2. Release the protective door wire grommet.

3. Remove the door cord from the grommet.

Front Lower Panel

Back Panel – screw positions

4. Back Panel Removal

To Remove the Back Panel:

1. Unscrew the 10 screws holding the panel in place.

5. Front Door – door cord removal / Replacement

To Remove and Replace Front Door Cord:

1. Disconnect the door cord, which enters the door at a connection at the lower
left corner of the door.

• Depress the connect tab with a small screw driver

• Pull the cord out of the connection jack in the door

2. Remove the Drip Tray.

3. Remove the lower front panel by removing its 4 screws.

4. Remove the back panel by removing its 10 screws.

5. Locate the door cord at the back of the dispenser.

6. Remove its ground wire from the ground post.

7. Disconnect the door cord connector.

8. Discard the cord.

9. Install a new cord – in the reverse order of the removal.

• Make sure the cord is secured with wire ties.

25

6. Tank removal

To Remove a Flavor Tank:

1. Remove all flavor from the tank.

• Place a container under the product dispensing block to catch any residual
flavor and to prevent spills.

• Press the Flavor button for the tank to be removed and then press and
hold the Clean button for 2 seconds to empty the pump system of residual
product. The Clean button is located on bottom of the button panel on the
dispenser door.

2. When the tank and pump are empty, press the Clean button again to cancel
the remainder of the clean cycle.

3. Open the dispenser door and slide the appropriate tank shelf forward.

4. Lift up the empty flavor tank to dislodge it from the front tank fitment in the
pump body and remove it.

5. Examine the O-ring on the fitment for possible damage, e.g. scrapes, cracks,
buildups, looseness. If damaged, the tank will leak and the O-ring must be
replaced.

6. Rinse, wash, rinse, and sanitize the flavor tank, following the instructions in
“Cleaning FlavorShot tanks and caps”, (See page 15)

NOTE:
Always clean empty tanks before re-using or storing them.

Follow the “Install & Fill a Flavor Tank” instructions on page 7 when you place an
empty tank in the dispenser.

Before installing a flavor tank, apply a small amount of food-grade lubricant
to the O-ring on the outlet at the bottom of the tank.

Tanks in Place

26

7. “ON/OFF” switch and Circuit Breaker removal
To Remove and Replace the ON/OFF Switch (Power Switch):

1. Disconnect the AC power supply.

2. Remove the lower front panel by removing its 4 screws.

3. Disconnect the 2 power wires to the switch. Note their positions.

4. From inside the dispenser, pinch the top and bottom of the Power Switch
retainers.

5. Push the switch out of the dispenser.

6. Insert new power switch. Make sure the ON part of the rocker switch is at the
top.

7. Reconnect the wires, restoring the wires to their previous positions.

To Remove and Replace the Circuit Breaker:

1. Disconnect the AC power supply.

2. Remove the lower front panel by removing its 4 screws.

3. Disconnect the 2 power wires to the switch. Note their positions.

4. From inside the dispenser, depress the Circuit Breaker retainers on the left
and right sides.

5. Push the Circuit Breaker out of the dispenser.

6. Insert new Circuit Breaker. Confirm the top-bottom orientation by checking
the printing on the outside of the Circuit Breaker.

7. Reconnect the wires, restoring the wires to their previous positions.

27

8. Electrical Cord replacement

To Replace the Electrical Cord:

1. Disconnect the AC power supply.

2. Remove the back panel by removing its 10 screws.

3. Using pliers, depress the plastic wire strain relief grommet where the cord
enters the stainless steel body of the dispenser and turn it to the right.

4. Slide the cord out.

5. Remove the ground wire from the cord and from the grounding post.

6. Cut and splice the live and neutral wires from the AC power cord.

7. Reconnect with appropriate UL-approved marrettes. Do not use electrical
tape.

AC Power Cord

Power Supply

9. Power Supply removal (See General Assembly View, p 40)

To Remove the Power Supply:

1. Remove the back panel by removing its 10 screws.

2. Disconnect the 2 connectors on the right and left sides of the power supply
board at the top of the dispenser, by pulling them out:

6-pin connector on the right

3-pin connector on the left

3. Disconnect the primary grounding wire (green) from the lower left corner of
the board.

4. Remove the 4 corner screws securing the power supply plate to the board.

5. Remove the secondary ground wire (black) on the right, held in place by a
screw securing the power supply to the board.

6. Remove the power supply.

28

10. Pump Tray removal – Upper and Lower

p

To Remove the Pump Tray:

1. Disconnect the tubes from the pumps (twist hoses off barbs).

2. Remove the back panel.

3. Disconnect wiring harness from the rear of the motors.

4. Tilt the front of the tray down to clear the shelf stops, then slide the tray
straight out.

11. Pump Removal from tray (including electrical)

To Remove a Pump from the Pump Tray:

1. Unscrew all plastic hex retaining nuts from the top of the tray.

2. Remove the catch tray.

3. Turn over the shelf and pumps.

4. Remove the self-tapping socket screws.

5. Lift off the pump.

6. Reverse steps 1 – 5 to replace pump.

Pum

Outlet

Pump Bank

29

12. Driver Board Replacement

To Replace the Pump Driver Circuit Board or Card:

1. Remove the rear cover of the dispenser by removing the 10 screws.

2. Check to ensure the pump tray is positioned all the way back in the dispenser.

3. Disconnect the upper 4-pin connector on the circuit board to be replaced (pull
it out). Move the connector to the side.

4. Disconnect the lower 3-pin connector on the circuit board to be replaced.
Move connector to bottom.

5. Remove the 2 socket-head cap screws to release the circuit board. (2.5 mm
Allen key required. M3 x 35 machine screw)

6. Carefully draw the circuit board back over the threaded lead screw.

7. Install the new circuit board, following the reverse order of the removal

8. After the new board is installed, address it for the appropriate tank position:

• Place catch container under the Product Dispensing Block

• Locate the Reverse Button on the left side of the driver board and the

Forward Button on the right side of the driver board.

• Press and hold the right (Forward) button first and then the left (Reverse)

button – the Status Light in the upper right corner will blink.
The Status Light will blink: 1 blink – 1-second pause – 2 blinks – 1­ second pause – 3 blinks – 1-second pause, in sequence to cover all ten
flavor tanks.

Warning: the pump plunger may move slightly, releasing flavor. Use
catch container.

• Count the blinks and release the buttons after the number of blinks for the
tank number of the driver board you are replacing, e.g. after 1 flash for
tank 1, after 6 flashes for tank 6.

• One second later, the Status Light will blink the number of your tank – to
verify the tank number that you have just programmed.

9. Turn the dispenser OFF and then turn the dispenser back ON.

10. Prime the pump. (See below.)

11. For alternative method, see “Pump Assembly – Addressing position” below.

Driver PCB

30

Pump assembly – Addressing position (alternative method)

Perform after the pump assembly or the driver board is replaced.

1. Enter programming mode: Press the Prime button for 2 seconds followed by
the Clean button for 2 seconds.

• “Program Mode” should be displayed on the LCD on the dispenser front.

2. Remove the back panel from the dispenser by removing the 10 screws.

3. Select the pump for the Flavor required.

4. Press Multiflavor 1. Within 3 seconds, press the Reverse Button (Red LED)
or the Forward Button on the driver board. The pump position is re­ addressed.

• If this period is longer than 3 seconds, the pump will not re-address.

Press either of the corresponding driver push buttons, housed at the back of the
dispenser, within 3 seconds. The driver should flash a red LED indicating the
new address it has stored.

OPTION: To make the procedure easier, pull the dispenser out from the wall and
open the door to give you access to both the back, where the driver PCB is
located, and the door simultaneously. Press Flavor button and Multiflavor 1
button in sequence. Within 3 seconds, press one of the buttons (left or right) on
the driver PCB. The pump position is re-addressed.

13. Product Dispensing Block Removal

To Remove the Product Dispensing Block:

1. Drain the flavor tanks.

2. Put an indicator mark on the front of the block in the dispenser (as a reference
point)

3. Remove the block and replace it with a new block.

4. Remove hoses from their barbs, noting their positions.

5. Transfer the flavor dispensing tubes from the old block to the new block.

• Use the same order of tubes to populate the new block, to maintain
alignment with flavor buttons.

• You may want to mark, identify or record the tube locations to assist in
replacing in the proper order.

6. Fill and Prime the tanks (See page 8.)

31

Dispense Head

14. Dispensing tube removal

To Remove and Replace Dispensing Tube:

1. Drain the flavor from the tank in the dispenser.

• Place a catch container under the Product Dispensing Block to catch the
drain.

• Press the Flavor button for the tank to be changed.

• Press the Clean button to drain the tank.

• NOTE: The drained flavor may be returned to the tank after the tube is

replaced, if you are using the same flavor. If you are changing flavors, the
drained flavor should be discarded.

2. Clean the tank (following instructions on pages 15 - 17), if you are changing
flavors.

• Make sure you rinse, clean, rinse and sanitize.

3. Remove the tube for the old flavor or the damaged tube:

• If you are replacing the tube, twist the tube off the barb.

• Pull the other end of the tube off its product dispensing block fitment.

4. Replace with the new tube

• Attach the other end of the tube to the product dispensing block fitment.

5. Load new flavor into the tank. If you are not changing flavors, you may reload
the flavor you drained in step 1. (See Instructions, pages 8 – 9.)

6. Reset the tank:

• Close the dispenser door.

• Press the Flavor button for the tank that was filled.

• Press the Reset button on the upper front door of the dispenser.

32

7. Prime the pump.

• Place empty cup or container under the product dispense block

• Press the individual flavor button

• Press the PRIME button and hold for 2 seconds.

15. Check O-Rings

To Check for O-ring damage:

1. Examine O-rings carefully to ensure they are not damaged.

• O-rings should be snug around the tank neck

• O-rings should be smooth, with no cracks, gouges, bulges or other

damage, either from the O-ring or the tank fitment.

2. Replace damaged O-rings. To replace:
a. remove the damaged O-ring. Do not use a sharp implement that would
nick or damage the valve housing or the tank neck.
b. replace O-ring with new ring by easing it into the valve housing or over
the tank neck.

• Before installing O-ring, apply a small amount of food-grade
lubricant to the O-ring on the outlet at the bottom of the tank.

Tank Bottom

33

16. Check Tank Screen for Clogging

To Check tank screen for clogging:

1. Remove the tank.

2. Inspect the screen at the tank outlet.

• If the screen is clogged, clean it or replace it:
a. Remove the tank.
b. Pull out the pump tray.
c. Remove the hex screw on top of the pump tray (upper and lower).
d. Remove the screen and clean it.
e. Replace the screen if necessary.

17. To Verify Dispense Amounts

To Verify Dispense Amounts (See buttons on Button Panel, page 10.)

1. Use a clean container and zero it on the scale.

2. Place the container under the product dispensing block.

3. Select the flavor button of the pump to be verified.

4. Press and HOLD the Multiflavor 1 button for two (2) seconds.

5. Weigh the amount dispensed.

• Amount should be 80 grams ± 8 grams.

If amount is incorrect:

a. Product may have run dry before refilling. Complete a prime cycle. (See page

8.)
b. Re-verify (Steps 3 – 5).
c. Make sure the flavor delivery tubes are inserted in the product dispensing
block correctly since kinks or blockages can affect delivery amounts.
d. Check to ensure that the product dispensing block is clean.
e. Check filter washer and clean as necessary.
f. Inlet check valve in the pump body below the tank spout may be bypassing
and need to be replaced.

34

III TECHNICAL

1. Programming Door Panel – see Section 1 page 10

2. Power Supply – voltage checks

1. Remove the back panel from the dispenser by removing the 10 screws.

2. Locate the Power Supply at the top back of the dispenser.

• Note the 3-pin connector on the left and the 6-pin connector on the right.

3. Check AC Input:
On the 3-pin connector, using a digital multimeter (DVM) set at 200 v AC
power, insert probes on the black and white wires on the connector.
Check for 110 / 120 v AC

4. Check DC Output:
On the 6-pin connector, using a DVM set to DC 20v+ setting, insert positive
(+) probe on the second pin in the connector and the negative (–) probe on
the fourth pin in the connector. Check for 12V DC ± 0.5 v.

Power Supply – note Pin positions

35

Driver PCB

3. Pump driver motor assembly – voltage checks

1. Check JP1 connector on the driver board located at the back of the pump.

2. Next to JP1 connector on Driver PCB, locate 3 vertical test points (pins).

3. Place probes on the top two pins. They should register 12 V DC.

• If it does not register 12 V DC, check to see if the other pumps do. If they
do, check the cable assembly for proper connections. Replace if
necessary.

4. The green LED also should be on, indicating voltage at the connection.

• If the green LED is not on, check to see if the other pumps are on. If they
are, the problem may be in the cable connection to the pump. Change the
cable.

• If the green LED still is not on, change the driver board on the pump
assembly.

36

4. Check Valve Maintenance

• When you clean the tanks, inspect the check valve at the pump outlet to

make sure there is no dirt or other material in or on the valve that

prevents proper positioning of the flow-valve.

• Keep the valve area clean to allow for proper mechanical operation.

To replace a check valve, if leaking:

Step

Action

Illustration

1 Turn the front half of the valve

housing in a counterclockwise
direction by ¼ rotation and
pull to remove.

2

Remove the check valve from the
valve housing.
Do not remove the O-rings from either
side of the valve housing.

3

Insert a new check valve in the proper
orientation to direct flow, with the
input end facing the flavor tank and
the output end facing the product
dispensing block.
Replacement check valves are
available from A. C. Dispensing

Input

Equipment Inc. Service Department at
1-888-777-9990 or 902-865-9602.

Output

4

Reattach the check valve housing,
making sure both O-rings are still in
place.
Turn ¼ rotation clockwise while
pushing into the housing to secure the
fitting.

37

To replace inlet check valve:

• Empty flavor tank by pressing and holding the Clean button for two
seconds and allowing the flavor to drain out.

• Lift flavor tank out.

• Loosen the plastic check valve hex retainer with a wrench and unscrew to

remove.

• Remove the filter washer and inlet check valve.

• Replace with a new inlet check valve. Ensure correct placement of the

valve: inlet at the top facing the tank and outlet at the bottom toward the
valve block. (See page 34.)

• Replace the filter washer.

• Tighten the retainer until the flat sides are parallel, left and right.

• Replace the tank.

• Fill the tank and prime the pump. (Page 8.)

WIRING DIAGRAM

38

IV DRAWINGS

Shelf Assembly – BTM FS-10

Outer Body Assembly FS-10

39

General Assembly FS-10

Tubing – Clear PVC Assembly – FS-10

40

V PARTS LIST

For Shelf Assembly – BTM FS-10 Drawing # A-99-010

PART

ITEM QTY
1 5 A-16-003 PUMP ASSY - 100ml (MOLDED)
2 1 A-18-010 DRIP TRAY ASSY (FS - 1L TANK)
3 4 F-09-004 8 X 1_2 CHRISTMAS TREES
4 1 M-01-055 SHELF - BTM FS-10
5 1 M-04-028 DISPENSE NOZZLE (FS-10)
6 5 M-04-079 CHECK VALVE RETAINER - HEX
7 5 F-14-028 GASKET (1.0ODx0.75IDx0.062)
8 15 F-04-013 12-14 x 1/2 HWH TS
9 5 F-04-012 8-18 x 7/16" SS P-TH HS
10 1 A-10-008 MOTOR WIRE HARNESS ASSY - FS-10 BTM SHELF
11 1 A-10-005 MOTOR WIRE HARNESS ASSY - FS-10 TOP SHELF

NUMBER DESCRIPTION

For Outer Body Assembly – FS-10 Drawing # A-04-023

PART

ITEM QTY
1 4 F-14-014 LEG - 4in ADJ (METAL)
2 2 F-14-003 HINGE - PLASTIC (POST SIDE)
3 4 F-06-004 RIVET - AL BLIND 1/4 X .495
4 1 F-12-005 3/4 UNIVERSAL BUSHING
5 1 E-14-002 1 AMP CIRCUIT BREAKER
6 1 E-08-011 ON-OFF SWITCH - RECESSED
7 4 F-09-001 8 ANCHOR NUT - PLASTIC
8 4 F-99-008 RUBBER FOOT - .750 (GREY)
9 4 F-08-004 3/8 X 1/2 BUTTITE SPACER
10 2 M-04-088 TANK RESTRAINT FINGERS (FS)
11 10 F-03-004 8 SS INTERNAL TOOTH WASHER
12 10 F-01-005 8-32 UNC-2B HEX NUT

For Tubing – Clear PVC Assembly – FS-10 Drawing # A-17-002

TUBING - CLEAR PVC (1/4ID X 3/8OD)

TANK # CUT LENGTH (in)

1 12.000
2 11.250
3 10.250
4 11.250
5 12.000
6 5.250
7 5.250
8 5.750
9 5.250

10 5.250

NUMBER DESCRIPTION

41

For General Assembly FS-10 Drawing # FS ’0 02

PART

ITEM QTY
1 1 A-04-023 OUTER BODY ASSY FS-10
2 1 A-09-014 DOOR ASSY - FRONT (FS-10)
3 1 A-04-012 DRIP TRAY ASSY (FS)
4 1 E-13-019 POWER CORD - (WIRE HARNESS)
5 1 A-99-010 SHELF ASSY - BTM FS-10
6 1 A-99-009 SHELF ASSY - TOP FS-10
7 1 A-16-002 HOSE ADAPTER (PUMP CYLINDER) ASSY
8 9 A-04-015 1L TANK ASSY (FS)
9 2 F-12-002 WIRE GROMMET - 5/8
10 10 F-04-012 8-18 x 7/16" SS P-TH HS
11 1 E-18-002 POWER SUPPLY - VLT60-1001
12 8 F-05-005 4-40 UNC-2A X 3/16 P-PH MS
13 1 M-01-047 FRONT PANEL (FS)
14 2 F-04-002 8-18 X 3/8 SS P-TH TS
15 2 F-04-005 8-18 X 5/8 SS P-TH TS
16 2 F-03-005 8 - SHOULDER WASHER
17 1 M-01-072 BACK PANEL (FS-10)
18 1 F-12-005 3/4 UNIVERSAL BUSHING
19 1 M-05-003 TUBING-CLEAR PVC (5/16ID X 7/16OD)
20 1 M-03-022 SUGAR LINE - 13.5 SS TUBE (FS)
21 1 M-04-090 CAP - 1.5 GAL JUG (38mm THREADED) MOD
22 1 F-16-003 BEADED TIE - 6
23 1 M-06-017 FLAVOR (1) DECAL
24 1 M-06-018 FLAVOR (2) DECAL
25 1 M-06-016 MODIFIER DECAL
26 1 M-06-019 COMBO DECAL
27 1 M-05-002 TUBING-CLEAR PVC (1/4ID X 3/8OD)
28 1 F-14-027 O-RING - BUNA 010
29 4 F-03-012 4 FIBER FW (1_16 THK)
30 1 A-10-006 DOOR WIRE HARNESS ASSY (FS)

NUMBER

DESCRIPTION

42

VI TROUBLESHOOTING GUIDE

Problem

No power at the plug

Dispenser will not turn
on

Dispenser will not
dispense flavor

1. Check AC outlet for 120V AC.

2. Have a qualified person check the fuse box or
circuit breaker to restore power to the circuit.

1. Make sure the power cord is plugged in to an active
power source.

2. Check the ON/OFF switch (See page 4.) on the left
side of the dispenser to make sure it is ON.

3. Check to make sure the circuit breaker on the lower
left side of the dispenser has not tripped out. If it
has, turn the power switch OFF, reset the circuit
breaker by gently pushing it in once to reset it - push
in at the top of the breaker until no white is showing.
Then, turn the power back ON.

1. Make sure the power cord is plugged in to an active
power source.

2. Make sure there is flavor product in the tanks.

3. Make sure the dispensing tubes from the flavor tanks
are clear of blockage, with no twists or kinks and are
not pinched off.

4. Make sure the dispensing tube block is clean.

5. Prime the tank pump. (See page 8.)

6. Turn OFF the dispenser, wait 10 seconds, then turn
the dispenser back ON.
(This resets the microcontroller.)

7. Check to ensure the LCD window displays “Wait
……….” If the symbol ^ appears anywhere in this
row of dots, it indicates that pump has failed to
register. For example, “Wait …..^….” Indicates pump
6 has not registered and pump 6 will not dispense
flavor. If a ^ appears, then remove the back of the
dispenser and verify the connections to the pumps
are seated properly on the center bottom of the
pump circuit board.

8. If the motor is working but the plunger does not
advance, contact the A.C. Dispensing Equipment
Inc. Service Department at 1-888-777-9990 or
902-865-9602.

9. Check to ensure that the LCD Display shows “select
flavor”.
If the LCD is not on, check the circuit breaker:

Action

43

Dispenser is
not dispensing the
proper amounts of
product

Confirm that the Circuit Breaker on the lower left
side of the dispenser has not tripped out. If it has,
turn OFF the dispenser, re-set the circuit breaker by
gently pushing it in once to reset it – push in at the
top of the breaker until no white is showing. Then,
turn the power back ON.

10. Check to ensure the check valves are inserted
correctly, with the input end facing the flavor tank
and the output end facing the product dispensing
block.

11. Check to ensure the proper electrical connection on
the driver board.

12. Read the LCD Window to see if the dispenser is
indicating action required, such as filling the tank.

13. If there still is no product dispensed, contact the A.
C. Dispensing Equipment Inc. Service Department
at 1-888-777-9990 or 902-865-9602.

1. Make sure the flavor delivery tubes are inserted in
the product dispensing block correctly since kinks or
blockages can affect delivery amounts.

2. Check to ensure that the product dispensing block is
clean.

3. Product may have run dry before refilling. Complete
a prime cycle. (See page 8.)

4. Inlet check valve in the pump body below the tank
spout may be bypassing and need to be replaced.
Replacement check valves are available from A. C.
Dispensing Equipment Inc. Service Department at
1-888-777-9990 or 902-865-9602.

5. Check filter washer and clean as necessary.

To replace inlet check valve:

a. Empty flavor tank by pressing and holding the

Clean button for two seconds and allowing the

flavor to drain out.
b. Lift flavor tank out.
c. Loosen the plastic check valve retainer with a

wrench and unscrew to remove.
d. Remove the filter washer and inlet check valve.
e. Replace with a new inlet check valve. Ensure

correct placement of the valve: inlet at the top

facing the tank and outlet at the bottom toward

the valve block. (See page 37.)
f. Replace the filter washer.
g. Tighten the retainer until the flat sides are

parallel, left and right, so that the block fits into

44

Dispensing tube block
is sticky

Dispenser is unusually
warm on the exterior

Dispenser is leaking
product from the tank

Dispenser is leaking
product from the pump
body

the tank shelf.
h. Replace the tank. Before installing tank, apply

a small amount of food-grade lubricant to the

O-ring on the outlet at the bottom of the tank.
i. Fill the tank and prime the pump. (Page 8.)

To adjust dispense amounts:
Press: Prime and hold
Clean and hold
Flavor button for pump to be adjusted
Multiflavor 2 (to enter equation)
Multiflavor 1 or Multiflavor 3 (Multiflavor 1 to
Increase amount. Multiflavor 3 to decrease
amount)
Multiflavor 2 three times to exit
Prime and hold
Clean and hold

1. A sticky block is usually caused by product
build-up on the block . The problem is corrected
by cleaning the block with the brush provided and
wiping it down with a warm, soapy solution or using
any detergent approved by your company.

1. Ensure the vents at the back of the dispenser are
not blocked.

2. Make sure the dispenser is not too close to a heat-
generating machine, such as a coffeemaker. Allow
a minimum 1-inch airspace between machines.

3. If the problem still is not solved, call the A. C.
Dispensing Equipment Inc. Service Department at
1-888-777-9990 or 902-865-9602.

1. Make sure the flavor tank is securely positioned in
the pump.

2. Check the O-ring seal on the tank outlet to ensure
that it is not damaged. Replace if damaged.

3. Remove O-ring. Examine and remove any plastic
ridges that can be felt.
NOTE: Before installing an O-ring, apply a small
amount of food-grade lubricant to the O-ring at the
outlet at the bottom of the tank.

1. Remove pump.

2. Return pump assembly to A. C. Dispensing
Equipment Inc. to be rebuilt.

45

Dispenser is leaking
product from the tube
or product dispensing
block

Dispenser is not level

1. Make sure the flavor dispensing tube is not cracked

or disfigured. If the tube is cracked or disfigured,
replace it. A spare tube has been included.
To replace the tube:

a. remove the tube from the barbed fittings at

both ends

b. cut replacement tube to the length of the tube

you are replacing

c. attach tube to the barbed fittings at each end

Replacement tubes are available from A.C. Dispensing
Equipment Inc. Service Department at 1-888-777-9990
or 902-865-9602.

2. Make sure the flavor dispensing tube is securely

fitted at both ends – to the check valve at the pump
outlet and to the dispensing block input fitment.

3. Inspect the check-valve at the pump outlet to make

sure there is no dirt or other material in or on the
valve that prevents proper positioning. Keep the
valve area clean to allow for proper mechanical
operation.
To replace a check-valve if it is leaking:
a. turn the front half of the valve housing in a
counter-clockwise direction by ¼ rotation and
pull to remove
b. remove the check-valve from the valve housing
Do not remove the O-rings from either side of
the valve housing.
c. insert a new check-valve in the proper
orientation to direct flow, with the input end
facing the flavor tank and the output end facing
the dispense head. (See page 37.)
d. reattach the check-valve housing, making sure

both O-rings are still in place, and turn the
housing ¼ rotation to secure the fitting.

4. Ensure the dispenser is level. Use a bubble level

for assurance.

Replacement check valves are available from A. C.
Dispensing Equipment Inc. Service Department at
1-888-777-9990 or 902-865-9602.

1. Check to make sure all four legs at the bottom
corners of the dispenser are in place.

2. Tighten any legs that are loose.

46

Red warning light at
the top of the product
selection button is
flashing

Red warning light on
the Multiflavor and
Liquid Sugar buttons is
fast flashing or
strobing

3. Make sure the legs are not bent.

4. Replace any bent or missing legs. Replacement
legs are available from A. C. Dispensing Equipment
Inc Service Department at 1-888-777-9990 or 1-
902-865-9602

5. For dispensers with adjustable legs, adjust legs
to level dispenser. Place level on top of dispenser to
aid in the leveling process.

NOTE: The flashing red light is a warning light to
indicate that the volume in the flavor tank is getting low
and the flavor will need to be refilled soon. A solid red
warning light indicates the product has run out and
must be refilled or replaced.

1. Open the dispenser door.

2. Replace or refill the flavor tank, following the
instructions on pages 8, 9.

3. Reset the tank level:
a. Close the dispenser door.
b. Press the Flavor selection button for the tank that
was filled.
c. Press the Reset button on the upper front door of
the dispenser.
The light should stop flashing or go out.

4. If the red light continues, call the A. C. Dispensing
Equipment Inc. Service Department at 1-888­ 777-9990 or 902-865-9602.

This flashing red light is a warning that the mandatory
cleaning period is approaching for each tank group.
Multiflavor 1 – tanks 1 + 2 + 3
Multiflavor 2 – tanks 4 + 5 +6
Multiflavor 3 – tanks 7 + 9 + 10
Sugar – tank 8 – to be done separately

To minimize the amount of product discarded in this
cleaning process:

1. Monitor the product levels in the flavor tanks.

2. Do not fill tanks immediately before cleaning.

3. Each cleaning combination has its own lockout
interval. This allows cleaning of tank groups.
Follow the cleaning instructions on pages 17 - 19.

47

Red warning light on
the Multiflavor and
Liquid Sugar buttons is
solid red

LCD Display on the
front door does not
come on

The solid red light indicates that tank group is locked out
for mandatory cleaning. It will not dispense product until
the tank group is cleaned.
Follow the cleaning instructions on pages 17 - 19.

Check to make sure that the pumps are operating. If
so, the LCD may be faulty. If the pumps don’t function,
and the LCD Display is not on, the circuit breaker may
have tripped out and may need to be reset.

To Reset the circuit breaker:

1. Turn the power switch OFF.

2. Check the circuit breaker.

- Locate the Circuit Breaker on the lower left side
of the dispenser.

- Gently push the Circuit Breaker in once to reset
it: push in at the top of the breaker until no white
is showing.

3. Turn the power switch ON.

4. If the LCD Display does not come on now, call
the A. C. Dispensing Equipment Inc. Service
Department at 1-888-777-9990 or 902-865-

9602.

If you require assistance, please contact the A. C. Dispensing Equipment Inc.
Technical Service Support Center at 1-888-777-9990 or 902-865-9602.

A.C. Dispensing Equipment Inc.

100 Dispensing Way

Lower Sackville

Nova Scotia, Canada

B4C 4H2

Tel: [phone]

Toll Free: 1-888-777-9990

Fax: [phone]

E-Mail: [e-mail]

48

WARRANTY

All dispensing equipment manufactured by A.C. Dispensing Equipment Inc. is warranted
against defects in materials and workmanship for a period of one (1) year from the date of
purchase.
A. C. Dispensing Equipment Inc.'s obligation under this warranty is limited to the repair of
defects as outlined by an A. C. Dispensing Equipment Inc. factory-authorized service agency or
one of its sub-service agencies.
This Warranty does not apply to installation or problems because of installation. This
Warranty does not apply to normal preventative maintenance, maintenance or adjustment.
THIS WARRANTY WILL BE NULL AND VOID IF THE WARRANTY REGISTRATION CARD
IS NOT RETURNED TO A. C. DISPENSING EQUIPMENT INC. WITHIN 60 DAYS OF
PURCHASE.

This warranty is subject to the following conditions:

• This warranty applies to the original owner only and is not assignable.

• Should any product fail to function in its intended manner under normal use within the limits

defined in this warranty, at the option of A. C. Dispensing Equipment Inc. such product will be
repaired or replaced by A.C. Dispensing Equipment Inc. or its Authorized Service Agency. A. C.
Dispensing Equipment Inc. will be responsible only for charges incurred or service performed by
its Authorized Service Agencies. The use of other than A. C. Dispensing Equipment Inc.
Authorized Service Agencies will void this warranty and A. C. Dispensing Equipment Inc. will not
be responsible for such work or any charges associated with such work. The closest A. C.
Dispensing Equipment Inc. Authorized Service Agency must be used.

TIME PERIOD:

One year on parts and labor, effective from the date of purchase. The Authorized Service
Agency may, at its option, require proof of purchase. Parts replaced under this Warranty are
warranted for the unexpired portion of the original product warranty only.

24-hour Toll-Free Service is available at 1-888-777-9990 or 902-865-9602

A service consultant is available to assist you during our normal business hours. All service­related issues will be addressed by a return telephone call the next business day.

WARRANTY PROCEDURE:

1. Secure the model and serial number from the data tag on the lower left side of the
dispenser.

2. Call the number provided on the service label on the dispenser.

3. The service agency will discuss the issue with you and, if necessary, dispatch a technician
to your location for repairs.

4. If you request service at your location, you may be responsible for payment of travel and
mileage charges.

5. To order parts, call the service center and the appropriate parts will be sent to your

location or that of the servicing agency.

The following conditions are not covered by this Warranty:

• Equipment failure related to improper installation, improper utility connection or supply,
and problems due to ventilation.

• Equipment that has not been properly maintained, calibration of controls, adjustments,
damage from improper cleaning, and water damage to controls.

• Equipment that has not been used in an appropriate manner, or has been subject to
misuse or misapplication, neglect, abuse, accident, alteration, negligence, damage during
transit, delivery or installation, fire, flood, riot, or act of God.

• Equipment on which the model number or serial number has been removed or altered.

49

If the equipment has been changed, altered, modified or repaired by other than a
qualified service technician during or after the warranty period, then the manufacturer shall
not be liable for any damages to any person or to any property, which may result from the
use of the equipment thereafter.

This Warranty does not cover services performed at overtime or premium labor
rates. Should service be required at times which normally involve overtime or premium labor
rates, the owner shall be charged for the difference between normal service rates and such
premium rates. A. C. Dispensing Equipment Inc. does not assume any liability for extended
delays in replacing or repairing any items beyond its control.

In all cases, the use of other than A. C. Dispensing Equipment Inc. authorized QEM
replacement parts will void this Warranty.

This equipment in intended for commercial use only. Warranty is void if equipment
is installed in other than commercial applications.

THE FOREGOING WARRANTY IS IN LIEU OF ANY AND ALL OTHER
WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS AND CONSTITUTES THE ENTIRE LIABILITY OF A. C.
DISPENSING EQUIPMENT INC. IN NO EVENT DOES THE LIMITED WARRANTY
EXTEND BEYOND THE TERMS STATED HEREIN.

A.C. Dispensing Equipment Inc.

100 Dispensing Way

Lower Sackville

Nova Scotia, Canada

B4C 4H2

Printed: 27/04/05

50

NOTES:

51

Questions?
Technical Service Support Center
Toll Free: 1-888-777-9990
Tel: [phone]
Fax: [phone]
Email: [e-mail]

Dear Service Partner,

We sincerely appreciate your on-going support and commitment to offer our customers
the very best in on-site technical service.

We welcome your comments or suggestions on how we can improve the information
contained within this Service Manual on the

Please take a moment to write down your comments or suggestions below and send it
to us via fax [phone]) or by mail:

A.C. Dispensing Equipment Inc., Attention: Service Manager
100 Dispensing Way, Lower Sackville, NS B4C 4H2 Canada

Comments/Suggestions:
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

Name: ____________________________________________________________
Service Company: ___________________________________________________
Address: __________________________________________________________
City: _______________________ State: ____________ Zip: __________________
Tel: ________________________ Email: _________________________________
Fax: __________________________

SureShot FlavorShot™

dispenser.

Thank you from your partners at SureShot Dispensing Systems®!

52