ACFC-10 FlavorShot Dispenser
Quick-Change Cartridge System
D-19-124RevA
Service Manual
ACFC-10 FlavorShot Dispenser
Quick-Change Cartridge System
FEATURES
Dispenses up to 10 flavors
Fast, easy, accurate portions
Easy to load flavor cartridges
Non-drip system
Sanitary
Designed for up to 9" (22 cm) cup height
Compact countertop design
Maintains drink count data
Standard or customized programming of
flavor portions
Infrared programmability
One year on-site warranty
SureShot Technical Assistance Center
1-888-777-9990 or 902-865-9602
service@sureshotdispensing.com
parts@sureshotdispensing.com
www.sureshotdispensing.com
A.C. Dispensing Equipment Inc.
100 Dispensing Way
Lower Sackville, Nova Scotia
Canada B4C 4H2
TABLE OF CONTENTS
The Dispenser ............................................. 1
Main Components ....................................... 1
Internal Components .................................. 2
Specifications .............................................. 2
Safety Precautions ...................................... 2
Operating Instructions ................................. 3
Service and Warranty ................................. 3
Reshipment ................................................. 3
Troubleshooting .......................................... 4
Replacement Parts ................................. 4
Remove and Install Components .............. 10
Tools Required ..................................... 10
Feet....................................................... 10
Drawer Assembly ................................. 11
Pump Assembly .................................... 12
Door Assembly ..................................... 14
Door Panel ............................................ 15
Dispense Block ..................................... 16
Door Controller PCB Assembly ............ 17
Light Box Cable .................................... 18
Light Bar ............................................... 19
Light Box ............................................... 20
Dog Bone PCB ..................................... 21
Internal Power Cable ............................ 22
External Power Supply Connector PCB 23
Dog Bone Interconnect PCB ................ 24
Modular Jack Cable .............................. 25
Using a FOB for Reprogramming ......... 26
Program Mode .......................................... 27
P3:Pumps ............................................. 27
P5:Buttons ............................................ 28
P6:Service ............................................ 28
Appendix 1 - General Assembly Diagram
and Service Parts Lists ............................. 31
Appendix 2 - Wiring Diagram .................... 35
FLAVORSHOT QUICK-CHANGE CARTRIDGE SYSTEM
Door
Backlit Area
Liquid Crystal Display (LCD)
Infrared Programming Window
Button Panel
Product Dispense Block
Cup Guide
Drawer Latch (on underside)
Catch Tray and Screen
Power Supply (external – not shown)
ACFC-10
Dispenser may not be exactly as shown
THE DISPENSER
The ACFC-10 SureShot FlavorShot™ Quick-Change Cartridge System provides efficient,
accurate, sanitary dispensing of up to ten concentrated flavors for addition to hot coffee, iced
coffee and other hot and cold beverages.
The multi-functional button panel enables you to dispense the correct amount of flavor for each of
your cup sizes and, optionally, adjusted for your beverage type.
The flavors are stored in sanitary, pre-filled, labeled and easy to load plastic cartridges within the
dispenser. Empty cartridges are environmentally friendly and may be recycled or disposed of.
Cartridges must be supplied by SureShot Dispensing Systems®.
MAIN COMPONENTS
SERVICE MANUAL
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
1
ACFC-10
Dispenser may not be exactly as shown
Product Delivery Tube
Flavor Sticker
Flavor Cartridge
Piston
Lead Screw
Pump Body
Pump Release Push Tab
Drawer Shelf
Drawer Latch
(on underside)
Door Tether
Tube Management Holes
Product Dispense
Block
INTERNAL COMPONENTS
SPECIFICATIONS
Weight (empty): 60 lbs/27.2 kg
Dimensions: 22¼"D x 8"W x 25½"H / 0.57m D x 0.2 m W x 0.65 m H
Capacity: Up to 10 x 6.76 oz / 200 ml disposable SureShot® flavor cartridges
Electrical: 100-240 VAC, 1.7 amps Max., 50-60 Hz, 1 ph
Light Box: The backlit advertising space is:
6"W x 5¼"H / 15.24 cm W x 13.34 cm H
SAFETY PRECAUTIONS
Always plug the dispenser into an approved electrical outlet.
The dispenser includes a microcontroller and must be operated on grounded electrical wiring
at all times.
Unless otherwise specified in the procedure, the dispenser should be unplugged from its
electrical source before servicing.
Do not immerse the dispenser in water.
Observe all safety precautions with this dispenser that you would with any electrical
appliance.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
2
OPERATING INSTRUCTIONS
For all operating procedures and instructions refer to the operations manual specific to the
dispenser being serviced. For standard operating procedures refer to manual D-19-132.
SERVICE AND WARRANTY
Standard warranty is one year, on-site parts and labour.
Access to USA and Canada-wide Technical Service Network.
The Warranty will be null and void if the dispenser is serviced by unqualified personnel. Under
warranty, service technicians must be approved and dispatched by the SureShot Technical
Assistance Center.
Contact the SureShot Technical Assistance Center at 1-888-777-9990 or 902-865-9602 for
approval of any proposed service before commencing.
The customer is responsible for all costs not approved by SureShot Dispensing Systems®.
Note: The Serial Number and Option Code of your dispenser are located on the Product
Identification Label on the back of the unit. Please refer to these numbers when contacting the
SureShot Technical Assistance Center. These numbers are crucial in helping us provide prompt
and effective service. This will save you time.
RESHIPMENT
No returns will be accepted without prior approval. Obtain a Return Materials Authorization (RMA)
number by contacting the SureShot Technical Assistance Center at 1-888-777-9990 or 902-865-
9602.
Ensure pieces which may shift in transit are secured using masking tape.
If packaging is not available, it may be purchased from the SureShot Parts Department by calling
1-888-777-9990 or 902-865-9602.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
3
TROUBLESHOOTING
Problem
Action
Dispenser does not turn
on (backlit area not lit
and no display in LCD)
Follow through the steps described below to isolate the issue. Repair defect
or replace parts as required.
1. Check to ensure that the wall outlet is functioning.
2. Check that all external power cords are completely and securely
connected at all points.
3. Verify that the retaining nut on the power feed-through on the back of the
unit is fully installed. (If the nut has backed off it may prevent full
connector engagement.)
4. Check that the door cable is completely and securely connected by
opening the door and pulling gently on the wire at the bottom of the door.
Note: Do not put weight or place objects onto the opened door.
5. Verify supply functionality - remove the power cord jack from the back of
the unit and verify that there is 12 VDC coming from the power supply by
probing the connector jack. If 12 VDC present, re-connect to machine.
6. Verify main internal power cable connections - remove a pump at the rear
of the unit and measure the voltage across the test points on the rear end
of the pump connector PCB (dogbone PCB) as shown below and confirm
that there is 12 VDC across them. If there is no voltage go to step 7. If
there is voltage go to step 8.
7. Partially remove drawer assembly (see “Drawer Assembly” section on
page 11) and ensure that the power cable connection at the power entry
PCB at the rear of the machine to the drawer is fully connected on both
ends and that the door connector is fully connected.
8. Verify power at door connector – open door, remove door connector and
confirm that voltage across pins 1 (or 2) and 4 (or 5) is 12 VDC (see
diagram on the next page). If there is power on the cable connector but
Test Points
The following trouble-shooting guide is intended to assist in tracking down some of the more
commonly occurring issues. Any actions or suggested replacement parts represent possible
causes and solutions only and are not guaranteed to correct the observed issue. If there are any
questions regarding either these procedures or the replacement parts required, please contact
the SureShot Technical Assistance Center at 1-888-777-9990 or 902-865-9602.
Replacement Parts
To determine replacement parts, refer to Appendix 1 on page 31.
Note: the Serial Number and Option Code of the unit must be included with the order information
for many replacement parts. Both are located on the Product Identification Label on the back of
the unit.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
4
the door does not function when properly connected, then the door may
require replacement.
Note: attachments to multi-meter probes may be required to access
connector contacts.
Dispenser Resets
intermittently (goes
through power-up
sequence)
Intermittently resetting of unit is usually an indication of a faulty connection
somewhere between the power supply and the control PCB. To find the fault:
1. Check all connections in line with door power (see “Dispenser does not
turn on” troubleshooting section above) and verify that they are
completely and securely connected. Repair or replace any defective parts
as appropriate.
2. If all connections are secure and symptoms re-cur without any
connections being compromised then the issue is likely to be either a
faulty power supply or an intermittent connection on the PCB in the door.
3. If possible, replace the power supply with one that is known to function
properly and verify that intermittency disappears. If it is still present then
the intermittency is likely in the door and it may need replacement (see
Page 14).
Pump Vibrates during
dispense
If a pump vibrates excessively during operation the screws that fit into the
keyhole may be loose. To repair:
1. Remove pump.
2. Tighten screws on the back of the pump very slightly to reduce the screw
head clearance (see Figure 9 on Page 12).
3. Replace the pump and dispense to verify correction.
4. Repeat if required.
Backlit Area is lit but LCD
display is blank
1. Reset the unit by unplugging and re-connecting power. If LCD is still
blank continue to next step – if ok then a part of volatile memory in the
program may have become corrupted and resetting the unit has
corrected the issue.
2. If the problem persists check to see if the pumps are operating by priming
and/or dispensing from at least one. If the pumps operate normally, then
a part of non-volatile memory or the LCD may be corrupted.
3. If the pumps operate normally, re-program the unit using a FOB and
verify that the issue has been corrected (see Page 26).
4. If the problem is still not corrected then the issue is likely to be a
defective PCB (which includes the LCD) and the door may have to be
replaced (See Page 14).
Button panel locks up or
functions erratically
1. Reset the unit by unplugging and re-connecting power. If problem
persists then continue to next step.
2. Verify through “Program Mode” (if possible) that:
a. all selected buttons are active (LED should be lit) for all active
buttons in “Buttons” page. Correct as required.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
5
b. the dispense amount is correct (and not zero) in “Target Adj” page.
Correct as required.
3. If this is not the issue and the problem persists the unit should be reprogrammed using a FOB (see page 26).
4. If the problem is still not corrected then the issue is a likely to be a
defective PCB and the door may have to be replaced (see page 14).
Dispenser does not
dispense flavor from a
particular pump
1. Ensure that unit is set up correctly:
a. Unit is properly installed including power connections (LCD is lit).
b. Product selections made correctly – including ‘dispense’ pressed.
c. Cartridge properly installed, primed (with piston in contact with
cartridge plunger) and not empty.
d. Delivery tube extends below the dispense block.
2. If “Not Available” message appears in the LCD when trying to dispense,
refer to “Not Available” section in trouble-shooting guide.
When attempting to dispense:
If the pump motor strains but nothing comes out:
3. Verify that tube end has been cut off (above the heat seal).
4. Verify that product delivery tubes not kinked, pinched or otherwise
blocked.
5. Remove cartridge and verify that pump activates and the plunger tip does
not rotate during dispense. If plunger tip does rotate then the anti-rotation
nut is damaged or missing and the pump must be replaced (see Page
12). If tip does not rotate continue to next step.
6. Ensure that the piston moves with other functions such as prime or
retract (see owner’s manual). If there is no movement either way then the
drive system may be damaged and a new pump may be required (see
Page 12 for pump replacement).
If the pump motor appears to be operating normally but nothing comes out:
7. Examine the piston during a dispense cycle. If it rotates while the motor is
running then the anti-rotation nut or other critical pump component is
broken and the pump must be replaced.
If there is no indication that the pump is working at all:
8. Reset the unit by unplugging and re-connecting power. Try to dispense
again – if it doesn’t work continue to next step – if it works properly then a
part of the program may have become corrupted and resetting the unit
has corrected the issue.
9. Verify that other pumps function correctly. If no other pumps function or
pumps on just one side or the other function then the fault likely resides
in the dogbone interconnect PCB and it will need examination, repair or
replacement (See page 24).
10. Verify through “Program Mode” that:
a. all required buttons are active (LED should be lit) for all active
buttons in “Buttons” page. If any required buttons are inactive then
activate as appropriate.
b. the dispense amount is correct (and not zero) in “Target Adj” page.
Correct targets as required.
11. Try switching the pump in question with one that has been confirmed to
function correctly (see Page 12). If replacement pump works then the
issue resides with the pump and the defective one must be replaced.
This can be further confirmed by trying the defective pump in a location
that is known to function correctly.
12. If the issue is not in the pump then the issue likely resides in the dogbone
and it may need to be replaced (see Page 21).
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
6
Dispense amounts are
incorrect
1. Check that the flavor cartridge is securely positioned on the pump and
primed.
2. Ensure the product delivery tubes are not twisted, kinked, pinched off or
blocked.
3. Ensure dispense block is clean and tube protrudes below the dispense
block and that heat sealed end is cut off.
4. Ensure that there are no signs of leakage. If leakage is found correct as
required (see “Dispenser is leaking flavor” section above).
5. Ensure that the dispense target amount is set correctly. (Go into
“Program Mode – Target Adj.” page (See page 27) and check amount
shown. If incorrect then adjust accordingly.
Dispenser is leaking
flavor
1. Open the dispenser and check all flavor cartridges for obvious signs of
leakage.
2. If no obvious signs are found:
a. Check that all flavor cartridges are loaded correctly (fully engaged
and locked in pump, tubes routed correctly, tubes fully inserted into
the dispense block).
b. Check to see if any delivery tubes are damaged.
c. Verify that the dispense block area is clean and that the flavor tubes
all protrude from the bottom of the dispense block.
3. Clean all signs of spill anywhere it is accessible. Cleaning the top of the
pump where cartridges are installed is particularly important as the flavor
is slippery and may prevent replacement cartridge(s) from locking into
pump securely.
4. Replace any leaking cartridges in accordance with the Operations
Manual.
5. If no leaking cartridges are found then it is likely that the leakage came
from a cartridge that has already been replaced and no further action is
necessary.
“Not Available” message
appears on the LCD
when attempting to
dispense
This is an error message that occurs when there is a failed communication
between the main controller in the door and the selected flavor pump. For the
following trouble-shooting process remove flavor cartridge(s) as convenient.
1. Determine whether the error is systemic or isolated to a single pump by
dispensing from another pump - try dispensing from all pumps or until at
least one is found to function correctly.
If any other pumps function correctly:
2. Remove the suspect pump, clean the dogbone contacts and pump
connector contacts as thoroughly as possible. Replace pump and try
dispensing again.
3. Confirm that power LED is ‘on’ in pump (through pump body – see page
12 for LED location and description). If LED is not visible then the pump
is likely defective and may need to be replaced.
4. If the power LED is visible and the message persists then it is possible
that the driver software in the pump is corrupted. To correct this, re-load
the driver code from the door and try dispensing again (see page 28 for
Driver Download instructions).
5. If the error message persists then swap the suspect pump with one in a
location that has been confirmed to work correctly. If the error message
has changed to the new position then the fault is with the pump and the
pump may need to be replaced. If the fault remains at the original
location then the fault is likely with the dogbone connector itself and the
dogbone may need to be replaced (see page 21).
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
7
If the error message is observed on all pumps then there is either a short
circuit / defective connection in the communication system or a failed power
connection. A common cause of this symptom is spilled flavor on either of the
dogbones or their end connections.
6. Remove all the pumps and clean the “dogbones” thoroughly (and end
connections if there is evidence of spillage there – see page 21 for
instructions on dogbone removal and page 24 for dogbone interconnect
PCB removal if required).
7. Replace the pumps one at a time confirming correct functionality for each
one as they are added. If at least one pump functions correctly then the
fault is isolated to the pump(s) for which the error message is observed
and that pump may need to be replaced. If none of the pumps function
correctly then the short circuit is with the main dispenser.
8. Confirm that the power LED is ‘on’ in pumps (through pump body – see
page 12 for LED location and description). If not ‘on’ then fault resides in
the power system whereas if the LED is visible then the fault is likely with
the communication system.
9. If the fault has been identified to be in the power system then the issue is
likely limited to a broken circuit in either the dogbone(s) or the dogbone
interconnect PCB (since the door power is present and the connections
are in series). In that case remove the suspect parts, examine them for
defects and repair or replace as required.
If the issue has been determined to reside in the communication system the
fault can be either a short circuit anywhere in the communication system or a
broken communication line between the dogbone and the door controller.
10. Remove one dogbone at a time (see page 21) and test a pump in the
remaining dogbone. If the pump works with one of the dogbones
removed then there is a short circuit in the removed dogbone and it may
need to be replaced.
11. If the problem persists then the fault could be either:
a short circuit in:
the dogbone interconnect PCB
any of the cables; or
a break in a communication conductor in:
the dogbone interconnect PCB
the door cable
the door controller PCB.
To track down these faults either do continuity testing on the suspect
parts or replace the parts one at a time with replacement parts that are
known to function correctly. Repair or replace defective parts as
appropriate.
Flavor, Cup Size or
Beverage Type button
does not appear to
function (LED does not
light and there is no beep
when button is pressed)
1. Ensure that the LCD reads (Select Beverage or Select Flavor before
testing the functionality.
2. If it appears not to work then go into Program -> Buttons Mode and make
sure that the button in question it is turned on (See page 28).
3. Go into ‘Program -> Target Adjust Mode’ and make sure that the
dispense target(s) is set appropriately for that flavor/cup size combination
(See Operations Manual).
Note: If the LED indicator works on the button but the beep does not sound
for any button, then the Door PCB may be faulty and the door may need to be
replaced. Also, if the beep sounds when the button is pressed but the LED
doesn’t light up then the door PCB may be faulty and the door may have to
be replaced.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
8
Piston does not retract
when cartridge is empty.
1. Ensure that the cartridge is empty by verifying that the LED over the
corresponding flavor button remains ON and that when the flavor button
is pressed the message “Pump # Empty” is displayed in the LCD.
2. Open Drawer and verify that the piston has not retracted.
3. Try retracting the pump manually (Press a Beverage Button (if present)
and the Flavor button and then press the
/▲ twice – refer to Operations
Manual).
Note: DO NOT TWIST THE PISTON under any circumstances as this motion
will permanently damage the pump.
4. If the pump appears to be trying to retract but is unable to, then the pump
itself may be faulty and may need to be replaced.
Note: If piston remains un-retracted after Step 4 (above) and a replacement
pump is unavailable, the piston can sometimes be temporarily corrected by
pushing the piston towards the pump mounting plate while doing a manual
retract. This should be used only as a temporary corrective measure,
however, as is does not correct the root cause and it may happen again.
Unit does not function
and “BP Setup…”
displays in LCD
1. Try rebooting the unit by powering down and up (unplugging and replugging the power connection).
2. If the problem persists and a FOB with the same program is available,
the unit should be re-FOB’d.
3. If the issue persists then the main door PCB may be faulty and the door
may need replacing.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
9
REMOVE AND INSTALL COMPONENTS
Figure 1
Figure 2
Figure 3
Tools Required
All service procedures can be performed with a minimum
of tools as follows:
Multi-meter
Flat head screwdriver
Small and medium sized Phillips screwdrivers
9/16" wrench
3/8" wrench
3/32" Allen wrench
9/64" Allen wrench
Feet
Removal
Installation
1. Unplug power cable from power outlet or from rear of dispenser. See Figure 1.
2. Check inside the dispenser to make sure that internal components are secure and clean.
3. Lay the dispenser on its side on a flat level surface. See Figure 2.
4. Remove the foot/feet using a 9/16" wrench. See Figure 3.
1. Install the new foot/feet and tighten to snug.
2. Lift dispenser to upright position.
3. If the foot height needs to be adjusted for any reason a washer(s) should be installed with the
appropriate foot. The foot must be tightened to snug.
4. Plug in dispenser.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
10
Drawer Assembly
Figure 4
Figure 5
Drawer Slide Latch (left side)
Figure 6
Removal:
1. Unlatch the drawer assembly and open to full extent (See Figure 4 and Figure 5) .
2. Reach under the drawer and un-lock the drawer slides. Push up on the right side latch, and
down on the left side latch (See Figure 6).
Tip: once one side is un-latched open the drawer slightly further on that side before
unlatching the other side.
3. Once both sides are unlatched pull drawer out being careful not to over-extend the power
cable.
4. Once the power cable has been disconnected from the interconnect board the drawer
assembly may be removed completely from the unit.
Installation:
1. Re-connect the power cable to the interconnect board.
2. Align the drawer with the slides and push drawer all the way in until the slider latches engage
on both sides.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
11
Pump Assembly
Figure 7
Figure 8
Screw heads on Key holes
back of pump
Figure 9
Pump Power LED’s
Figure 10
Removal:
Note: Dispenser can remain plugged in to power outlet for this procedure.
1. Open dispenser drawer. Push up on latch located on the right, front underside (just behind
the right, front foot) and slowly slide the drawer open. See Figure 7.
2. Remove flavor cartridge from selected pump. Note: cartridge may be removed completely
from dispenser or removed from pump only and placed on top of drawer until new pump
installation is complete.
3. Remove pump:
a. Press and hold tab on bottom left of pump. See Figure 8.
b. Lift pump up and toward you to remove from dispenser drawer.
Installation:
1. Align screw heads on the back of the pump to the tops of the key holes in the dispenser
drawer and insert into the holes. See Figure 9.
2. Align tab on bottom of pump to slot in the floor of the dispenser drawer.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
12
3. Slide cartridge down until tab clicks into slot. Ensure that the pump power LED comes on
Figure 11
Figure 12
Figure 13
Figure 14
when powered up and is visible through the pump body (see Figure 10).
Note: On older pump models (with beige bodies) the LED is slightly fainter and appears on the
right hand side of the pump.
4. Load the flavor cartridge.
a. Place cartridge on pump. Align notches of cartridge to pump.
b. Press cartridge straight down and turn clockwise to secure to pump.
c. Direct the flavor delivery tube from the top of the cartridge through its numbered path
to the dispense block. (See the Operations Manual for complete instructions.)
5. Prime the flavor cartridge.
a. Place an empty cup under the dispense block to catch any flavor released. See Figure
11.
b. If available on the unit select any beverage type. (Optional. Eg. iced capp, coffee, tea,
etc.) See Figure 12.
c. Select the Flavor button for the new pump. See Figure 13.
d. Press the Prime button twice (button is located to the left of the Dispense button). See
Figure 14. The LCD displays “Pump Prime”. Repeat prime procedure until some flavor is
dispensed.
Note: If Pump appears not to work, a pump motor driver download to the pump may be required.
This operation may be needed to change the motor driver software in the pump to a version that
is compatible with the driver inputs provided by the control program in the door. To download the
motor driver software from the door, refer to Program Mode > P3:Pumps > Pump Download on
page 28.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
13
Door Assembly
Figure 15
Figure 16
Figure 17
Figure 18
Figure 19
Removal
Installation
1. Unplug power cable from power outlet or from rear of dispenser. See Figure 15.
2. Open front door. Grasp top and pull. Lower gently to rest on the hinges and door tether. Door
will not open fully. See Figure 16.
Note: Do not place objects or put weight on the door.
3. Remove thumb screw to disconnect door tether (if applicable). See Figure 17.
4. Disconnect cable from door. See Figure 18.
5. Remove door from dispenser by sliding door left off hinges. Place door on non-abrasive, level
surface. Avoid surfaces that may scratch door. See Figure 19.
1. Align door to hinges and slide on from left to right.
2. Connect tether with thumb screw (if applicable).
3. Connect cable to door.
4. Close front door.
5. Plug in dispenser.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
14
Door Panel
Figure 20
Figure 21
Figure 22
Removal
1. Remove door assembly. See instructions on page 14.
2. Remove four (4) screws from the door rear panel. See Figure 20.
3. Remove panel by lifting on door catch. See Figure 21.
4. Door shown with door panel removed. See Figure 22.
Installation
1. Set panel into plastic door casing.
2. Replace four (4) screws removed in step 2. Ensure tether has been reattached (if applicable).
3. Install front door assembly. See instructions on page 14.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
15
Dispense Block
Figure 23
Figure 24
Removal
1. Remove front door assembly. See instructions on page 14.
2. Remove the product delivery tubes from the dispense block.
3. On the underside of the steel plate holding the dispense block, remove the screw holding the
dispense block in place. See Figure 23. Set the screws aside for later use.
4. Lift out and discard the old dispense block. See Figure 24.
Installation
1. Set the new dispense block into position. Use the screw removed in previous step to secure
the dispense block in the steel plate.
2. Wipe dispense block using a soft cloth dampened with warm, clean water. Dry thoroughly.
3. Using the tube numbers from the bottom mounting plate, replace the tubes in the correct
locations into the new dispense block. Ensure tubes are 1/8” to 1/4” below the dispense
block.
4. Install front door assembly. See instructions on page 14.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
16
Door Controller PCB Assembly
Figure 25
Figure 26
Screws
Removal
1. Remove door assembly. See instructions on page 14.
2. Remove door panel. See instructions on page 15.
3. Disconnect light box cable from the Controller PCB. See Figure 25.
4. Remove four (4) screws from the Controller PCB. See Figure 26.
5. Remove Controller PCB from Button Panel.
Installation
1. Position the new Controller PCB and replace screws removed in step 4.
Note: Ensure the Controller PCB connector is inserted properly to mating connector.
2. Install door panel. See instructions on page 15.
3. Install door assembly. See instructions on page 14.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
17
Light Box Cable
Figure 27
Figure 28
Light Bar
Removal
1. Remove front door assembly. See instructions on page 14.
2. Remove door panel. See instructions on page 15.
3. Disconnect light box cable from PCB. See Figure 27.
4. Disconnect light box cable from both light bars. See Figure 28.
5. Remove light box cable and discard.
Installation
1. Connect new light box cable to both light bars.
2. Connect light box cable to PCB.
3. Install door panel. See instructions on page 15.
4. Install door assembly. See instructions on page 14.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
18
Light Bar
Figure 29
Figure 30
Figure 31
Removal
1. Remove front door assembly. See instructions on page 14.
2. Remove door panel. See instructions on page 15.
3. Disconnect light box cable from PCB. See Figure 29.
4. Disconnect light box cable from both light bars. See Figure 30.
5. Place a flat head screwdriver behind light bar. Gently pry/lever off light bar plastic fasteners.
Installation
1. Install the new light bar.
2. Replace plastic fasteners.
3. Connect light box cable to both light bars.
4. Connect light box cable to PCB.
5. Install door panel. See instructions on page 15.
6. Install door assembly. See instructions on page 14.
See Figure 31.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
19
Light Box
Figure 32
Figure 33
Figure 34
Removal
1. Remove front door assembly. See instructions on page 14.
2. Remove door panel. See instructions on page 15.
3. Disconnect light box cable from PCB. See Figure 32.
4. Remove four (4) black screws from sides of door. See Figure 33.
5. Remove light box assembly by lifting straight out. See Figure 34.
Note: Be careful not to scratch inside surfaces of door during removal or installation process.
Installation
6. Position new light box assembly into plastic casing.
7. Replace four (4) screws removed in step 4.
8. Connect light box cable to PCB.
9. Install door panel. See instructions on page 15.
10. Install door assembly. See instructions on page 14.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
20
Dog Bone PCB
Figure 35
Figure 36
Figure 37
Figure 38
Figure 39
Removal
1. Unplug power cable from power outlet or from rear of dispenser. See Figure 35.
2. Open dispenser drawer. Push up on latch located on the right, front underside (just behind
Caution: Keep hands clear of the dispenser bottom during drawer opening.
3. Remove all flavor cartridges and pumps on dog bone PCB to expose mounting screws. See
4. Remove the 5 hex socket head screws using a 9/64" Allen wrench. See Figure 38.
5. Slide the dog bone PCB towards the front of the dispenser. The PCB will slide out of a mating
Installation
1. Position the dog bone PCB to display THIS SIDE OUT (clearly visible to assist correct
2. Replace the hex socket head screws removed in step 4.
3. Replace pumps and flavor cartridges. See Operations Manual for instructions.
the right, front foot) and slowly slide the drawer open. See Figure 36.
Figure 37.
connector. See Figure 39.
placement). See Figure 38. In addition, FRONT>>> appears at the end of the card pointing to
the front of the dispenser. Slide onto mating connector on the back wall of the cartridge
drawer.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
21
Internal Power Cable
Figure 40
Figure 41
Figure 42
Figure 43
Figure 44
Removal
1. Unplug power cable from power outlet or from rear of dispenser. See Figure 40.
2. Remove all screws from the outer body. See Figure 41.
3. Lift the outer body off the frame. See Figure 42.
Note: Tape may be securing outer body top, flat section to frame. Remove carefully to maintain
adherence during installation.
4. Rotate the dispenser to gain access to the side/rear of frame. See Figure 43.
5. Open dispenser drawer. Push up on latch located on the right, front underside (just behind
Caution: Keep hands clear of the dispenser bottom during drawer opening.
6. Unplug the Internal cable connectors from both ends and replace with new cable assembly.
Installation
1. Close the dispenser drawer.
2. Replace outer body and screws ensuring to re-adhere the tape if present.
3. Plug in the dispenser.
Note: Alternatively the cable can be accessed by removing the drawer as described on page 11.
the right, front foot) and slowly slide the drawer open. See Figure 44.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
22
External Power Supply Connector PCB
Figure 45
Figure 46
Figure 47
Removal
1. Follow instructions for Internal Power Cable on page 22.
2. Disconnect the cable from the power supply assembly. See Figure 45.
3. Remove nut from connector at rear of dispenser using a 3/8" wrench. See Figure 46.
4. Remove the power supply assembly by gently pulling to detach the mounting tape from the
frame. See Figure 47.
Installation
1. Remove protective backing on new power supply assembly and position into frame.
2. Replace nut removed in step 3 onto connector.
3. Connect the cable to the power supply assembly.
4. Close dispenser drawer.
5. Position the outer body onto the frame and replace screws.
6. Plug in dispenser.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
23
Dog Bone Interconnect PCB
Figure 48
Figure 49
Figure 50
Removal
1. Follow instructions for Internal Power Cable on page 22.
2. Disconnect the cable from the power supply assembly. See Figure 48.
3. Disconnect the cable from the dog bone interconnect PCB. See Figure 49.
4. Remove the two (2) screws using a 3/32" Allen wrench.
5. Remove the dog bone interconnect PCB by pulling the PCB straight off the 2 mating dog
bone PCBs. See Figure 50.
Installation
1. Gently push the new dog bone, interconnect PCB onto the mating dog bone PCBs.
2. Replace the screws removed in step 4.
3. Connect the cable to the new dog bone interconnect PCB.
4. Connect the cable to the power supply assembly.
5. Close dispenser drawer.
6. Position the outer body onto the frame and replace screws.
7. Plug in dispenser.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
24
Modular Jack Cable
Figure 51
Figure 52
Removal
1. Follow instructions for Internal Power Cable on page 22.
2. Disconnect the modular jack cable from the power supply assembly. See Figure 51.
3. Disconnect the modular jack cable from the dog bone interconnect PCB. See Figure 52.
Installation
1. Connect the new cable to the dog bone interconnect PCB.
2. Connect the new cable to the power supply assembly.
3. Close dispenser drawer.
4. Position the outer body onto the frame and replace screws.
5. Plug in dispenser.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
25
Using a FOB for Reprogramming
Figure 53
Figure 54
Figure 55
The Dispenser can be re-programmed using a battery powered FOB (Figure 53) supplied by SureShot
Dispensing Systems®. Re-programming the unit may be necessary in certain service procedures or to
change any number of customized settings by down-loading the entire program with the new settings. It
should be noted that when a dispenser is re-programmed, all aspects of the program and any previously
held settings are over-written with the new program and settings.
To Re-program the Dispenser:
1. Press and hold the ‘panel disable’ button on the door until two beeps are heard and “Panel
Disabled” appears in the LCD. The button panel LED’s will flash in groups when the button is
released.
Note: Alternatively, re-programming may be initiated by the following two methods:
a. during dispenser power-up. In this case, turn power off and then turn on again while
holding FOB in front of infrared programming window. Continue process with step 2.
b. through the Program Mode > Service Page – see page 28 for details.
2. Aim the FOB at the infrared window (red rectangle next to the LCD – see Figure 54), then
press and release the activation button on the FOB. When aimed correctly, the left LED on
the FOB illuminates indicating that it is communicating correctly. The LCD display on the door
will read “IR” when downloading starts. You will also see LED’s flash on and off on the button
panel.
Note: If the right LED on the FOB illuminates, move the FOB slightly to re-align it with the infrared
window on the door. Once re-aligned, the right LED will turn off while the left LED should remain
lit. If both LED’s turn off then the FOB requires re-activation by pressing the activation button.
If both FOB LEDs turn off before completing Step 3, it is necessary to return to Step 2.
3. Hold the FOB in place until the left LED on the FOB blinks approximately 4 times in
succession (approximately 1 minute). Remove the FOB at this time.
4. Wait for approximately 1 minute until the initializing process has been completed and “Make
Selection” appears in the LCD. Do not power down the unit until the initialization is complete.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
26
PROGRAM MODE
The Program Mode in the FlavorShot™ Quick-Change Cartridge System is available for both
store level use as well as to assist in various trouble-shooting and repair procedures. This section
describes the program features that are included for these service operations. For descriptions of
all other Program Mode functions refer to the Operations Manual.
To Use Program Mode:
1. Press and hold the Program Mode button for several seconds until you hear the second
beep and words *Program Mode* appears momentarily in the LCD.
2. Once in Program Mode press the Program Mode button repeatedly until the LCD displays
the required page. Each Page appears in the LCD following the format: ‘P# :Page Name’.
The Page numbers may appear in a different sequence on your option code but are normally
in the order shown below.
3. To exit Program Mode press the Program Mode button and hold for several seconds until
there are two rapid beeps and Select Flavors or Select Beverage displays in LCD.
Note: Program Mode times-out from most program pages and returns to normal operation mode
after approximately 3 minutes of inactivity.
P3:Pumps
The Pumps Page contains various functions relating to individual Pumps. There are three
available functions as described below.
Note: These functions are normally located in the buttons described below but may appear either
on a different Size or in Beverage Type button (depending on the option code).
Pump Software
This function displays the various software modules found in the selected pump. To use this
feature:
1. Go into Program Mode > Pumps Page as described above.
2. Select the Pump to be queried by pressing the corresponding Flavor button. The button LED
should illuminate and the LCD should display the Pump #.
3. Press the Smallest Size Button. The LCD should read: Pump Software
4. Once pressed, the same Size button should be pressed repeatedly to cycle through the
various software modules displayed in the LCD.
5. To exit this feature it must be cycled through to completion. Once fully cycled the LCD
displays the Pump # again.
6. Once fully cycled, another pump can be queried, other Pumps functions can be executed or
the Program Mode can be exited as described above.
Flavor Level
This feature displays the amount of flavor remaining in the selected flavor cartridge expressed in
ml. It only provides level estimates for the last 38 ml of flavor, however, as the sensors used can
only read the piston position in this range.
Note: This feature is not available on older dispenser models (with beige colored pumps).
To use this feature:
1. Go into Program Mode > Pumps Page as described above.
2. Select the Pump/Cartridge to be queried by pressing the corresponding Flavor button. The
button LED should illuminate and the LCD should display the Pump #.
3. Press the Medium Size Button. The LCD should display an approximate level if available.
If the piston is out of range the display reads: Pump# > 38 ml
If the pump is an older type (beige) the display will read: Pump# X
4. Once completed, another pump can be queried, other Pumps functions can be executed or
the Program Mode can be exited as described above.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
27
Pump Download
This function copies the pump software driver from the required version in the door to the
selected pump. This feature may be required when installing a new pump into an older model
dispenser to ensure that the Software in the pump is compatible with the Door Software. To use
this function:
1. Go into Program Mode > Pumps Page as described on page 27.
2. Select the target Pump by pressing the corresponding Flavor button.
3. Press the Large Size Button. The LCD should read: Pump Download
4. Press the Large Size Button again and hold it for several seconds until there is a double beep
5. Release the button and wait until download is complete (about 15-20 seconds).
6. If successful the LCD should read: ‘PMP .’.
7. Once completed, another pump can have the driver downloaded, other Pumps functions can
Note: If the download was unsuccessful the LCD will read: ‘PMP ^‘. If this occurs it is an
indication that there was a communication problem and the procedure should be repeated. If the
problem persists then all pump connections should be examined to ensure proper contacts.
Note: If the message: ‘PMP ! ‘ appears in the LCD it is an indication that the source code in the
door has become corrupted and the download was prevented. If this occurs then the dispenser
should be reprogrammed using a FOB.
P5:Buttons
The Buttons Page provides the ability to de-activate or re-activate Beverage Buttons, Flavor
Buttons and Size Buttons as required to configure the equipment to a customer’s needs. To
access this function
1. Go into Program Mode > Buttons Page as described on page 27. Once in this mode all the
2. To activate or de-activate buttons, press the desired button to toggle the corresponding LED
3. Once desired button(s) have been activated/de-activated, the Program Mode can be exited
P6:Service
The Service Page contains functions that may be used in various service operations. There are
six available functions as described below.
Note: These functions are normally located in the Flavor Button section indicated below but may
be located in the Beverage Buttons or the Size Buttons depending on the option code.
Hall Sensors
The Hall Sensors refer to Hall Effect sensors in the pump electronics that are triggered by a
magnet in the anti-rotation block on the bottom of the piston’s lead-screw. As the lead-screw
advances through the final two inches of piston travel, the Hall Effect sensors detect the presence
of the magnet to verify the location of the piston. When used, this feature changes the LCD output
during normal operation and provides a constant display of the piston locations as determined by
the Hall Sensors. This feature may be useful in diagnosing some suspected pump malfunctions.
To enable this feature:
1. Go into Program Mode > Service Page as described on page 27.
2. Press the button for Flavor #1 (see Job Aid on inside of door for flavor numbers). The LCD
3. Press and hold the button again for several seconds until a double beep is heard. There
4. Exit Program Mode as described on page 27. The LCD should display: LVL:XXXXXXXXXX
and ‘PMP X’ appears momentarily in the LCD.
be executed or the Program Mode can be exited as described on page 27.
LED’s for the currently active buttons are illuminated.
on or off. On indicates “Buttons Active, off indicates “Button Inactive”.
as described page 27.
should read: ‘Hall Sensors’.
should be no change in the LCD display.
where X represents the sensed piston level for each Flavor pump (starting with Pump 1 on
the left). Possible values for X include:
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
28
F - Fail to read (old pump model – beige ones – do not support this feature)
8 - Greater than 38 ml remains in cartridge (out of sensor range)
7 - Between 28 – 38 ml remaining
6 - Between 23 – 28 ml remaining
5 - Between 18 – 23 ml remaining
4 - Between 13 – 18 ml remaining
3 - Between 8 – 13 ml remaining
2 - Between 3 – 8 ml remaining
1 - Between 0 – 3 ml remaining
5. To return to Normal dispense display mode, repeat procedure (follow steps 1-4 above) which
results in the display reverting back to ‘Select Beverage’ or ‘Select Flavors’.
Defaults
This feature returns the unit to all factory defaults. This includes all dispense targets returned to
original amounts and drink counts which get reset to zero. This does not affect any software
drivers or versions resident in the pumps. This feature may be useful if the program has been
altered in multiple unknown ways and no longer functions as expected. To reset the unit to
Defaults:
1. Go into Program Mode > Service Page as described on page 27.
2. Press the button for Flavor #6 (see Job Aid on inside of door for flavor numbers). The LCD
should read ‘Defaults’.
3. Press and hold the button again for several seconds until a double beep is heard. The LCD
should cycle through several words finishing with ‘Defaults Done’.
4. Exit Program Mode as described on page 27.
LED Test
This feature tests the functionality of all button panel LED’s. To activate this feature:
1. Go into Program Mode > Service Page as described on page 27.
2. Press button for Flavor #7 (see Job Aid on inside of door for flavor numbers). The LCD
should read ‘LED Test’.
3. Press and hold the button again for several seconds until a double beep is heard. All the
LED’s on the button panel, including ones for inactive buttons, will illuminate. A total of 25
LED’s should illuminate.
4. To exit this mode the unit must be powered down and up.
Door Software
The Door contains the main control program for the dispensing unit. The Door Software function
queries the door and displays the various software modules and their versions.
Note: This function does not provide any indication of the software drivers in the pumps. If this
information is required see Pump Software on page 27.
To activate the Door Software feature:
1. Go into Program Mode > Service Page as described on page 27.
2. Press button for Flavor #8 (see Job Aid on inside of door for flavor numbers). The LCD
should read ‘Door Software’.
3. Press and hold the button again for several seconds until a double beep is heard.
4. Once pressed, the same button should be pressed repeatedly to cycle through the various
software modules displayed in the LCD.
5. To exit this feature it must be cycled through to completion. Once fully cycled the LCD
displays ‘Door Software’ again.
6. Exit Program Mode as described on page 27.
FOB Download
The Door contains the main control program for the dispensing unit and may be replaced by
downloading the replacement program using a FOB. To activate this feature:
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
29
1. Go into Program Mode > Service Page as described on page 27.
2. Press button for Flavor #9 (see Job Aid on inside of door for flavor numbers). The LCD
should read: ‘FOB Download’.
3. Press and hold the button again for approximately 10 seconds until a double beep is heard
and the LCD reads ‘Align IR FOB’.
4. Hold the FOB up to window and follow the reprogramming procedure on page 26.
Note: A unit will wait for a FOB indefinitely. To exit the ‘wait’ mode the unit must be reset by
powering down and up.
Pump Download
This function copies the Pump driver software from the door to all the pumps. It is used to ensure
that all the pumps contain software that is fully compatible with the controlling software in the
door. To activate this feature:
1. Go into Program Mode > Service Page as described on page 27.
2. Press button for Flavor #10 (see Job Aid on inside of door for flavor numbers). The LCD
should read: ‘Pump Download’.
3. Press and hold the button again for approximately 10 seconds until a double beep is heard
and the LCD momentarily displays ‘PRG XXXXXXXXXX’. (Each X represents a pump
position starting with Pump #1).
4. The download process then starts immediately with the progress of the download indicated
by each ‘X’ in turn being changed to ‘ – ’ followed by ‘ * ’ and finally ‘ . ’ to indicate a
successful download. When the process is complete the display reads ‘OK . . . . . . . . . .’.
This takes several minutes.
5. Exit Program Mode as described on page 27.
Note: If the download to a specific pump was unsuccessful the LCD displays a ‘ ^ ’ for that
pump. If this occurs it is an indication that there was a communication problem and the procedure
should be repeated for that pump (see P3:Pumps section on page 27. If the problem persists then
all contacts for that pump should be examined to look for a connection fault.
Note: If the final message: ‘PMP !’ appears in the LCD it is an indication that the source code in
the door has become corrupted and the download was prevented. If this occurs then the
dispenser should be reprogrammed using a FOB.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
30
APPENDIX 1
General Assembly Diagram and Service Parts Lists
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
31
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
32
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
33
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
34
RJ45
DC
C-01-018-2
Power Supply Connector PCB
MTE
A-10-024-3
RJ45 Flat Cable Assembly
A-10-024-2
RJ45 Flat Cable Assy
C-02-005
Dog Bone PCB
C-02-005
Dog Bone PCB
C-01-004
RJ45RJ45
C-01-021
Button Panel Controller
RJ45
LC D SC R EEN
Button Panel PCB Assembly
E-13-116 (6.56 ft / 2 m) or E-13-14
Interconnect PCB
A-05-005
12V External Power Supply
A-16-008-3
PUMP ASSY
A-16-008-3
PUMP ASSY
A-16-008-3
PUMP ASSY
A-16-008-3
PUMP ASSY
A-16-008-3
PUMP ASSY
A-16-008-3
PUMP ASSY
A-16-008-3
PUMP ASSY
A-16-008-3
PUMP ASSY
A-16-008-3
PUMP ASSY
A-16-008-3
PUMP ASSY
(9.84 ft / 3 m) Power Cord
C-02-005
Dog Bone PCB
APPENDIX 2
Wiring Diagram
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
35
A.C. Dispensing Equipment Inc.
100 Dispensing Way
Lower Sackville
Nova Scotia, Canada B4C 4H2
1-888-777-9990 or 1-902-865-9602
www.sureshotdispensing.com
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
Loading...