ACFC-10 FlavorShot Dispenser
Quick-Change Cartridge System
D-19-124RevA
Service Manual
ACFC-10 FlavorShot Dispenser
Quick-Change Cartridge System
FEATURES
Dispenses up to 10 flavors
Fast, easy, accurate portions
Easy to load flavor cartridges
Non-drip system
Sanitary
Designed for up to 9" (22 cm) cup height
Compact countertop design
Maintains drink count data
Standard or customized programming of
flavor portions
Infrared programmability
One year on-site warranty
SureShot Technical Assistance Center
1-888-777-9990 or 902-865-9602
service@sureshotdispensing.com
parts@sureshotdispensing.com
www.sureshotdispensing.com
A.C. Dispensing Equipment Inc.
100 Dispensing Way
Lower Sackville, Nova Scotia
Canada B4C 4H2
TABLE OF CONTENTS
The Dispenser ............................................. 1
Main Components ....................................... 1
Internal Components .................................. 2
Specifications .............................................. 2
Safety Precautions ...................................... 2
Operating Instructions ................................. 3
Service and Warranty ................................. 3
Reshipment ................................................. 3
Troubleshooting .......................................... 4
Replacement Parts ................................. 4
Remove and Install Components .............. 10
Tools Required ..................................... 10
Feet....................................................... 10
Drawer Assembly ................................. 11
Pump Assembly .................................... 12
Door Assembly ..................................... 14
Door Panel ............................................ 15
Dispense Block ..................................... 16
Door Controller PCB Assembly ............ 17
Light Box Cable .................................... 18
Light Bar ............................................... 19
Light Box ............................................... 20
Dog Bone PCB ..................................... 21
Internal Power Cable ............................ 22
External Power Supply Connector PCB 23
Dog Bone Interconnect PCB ................ 24
Modular Jack Cable .............................. 25
Using a FOB for Reprogramming ......... 26
Program Mode .......................................... 27
P3:Pumps ............................................. 27
P5:Buttons ............................................ 28
P6:Service ............................................ 28
Appendix 1 - General Assembly Diagram
and Service Parts Lists ............................. 31
Appendix 2 - Wiring Diagram .................... 35
FLAVORSHOT QUICK-CHANGE CARTRIDGE SYSTEM
Door
Backlit Area
Liquid Crystal Display (LCD)
Infrared Programming Window
Button Panel
Product Dispense Block
Cup Guide
Drawer Latch (on underside)
Catch Tray and Screen
Power Supply (external – not shown)
ACFC-10
Dispenser may not be exactly as shown
THE DISPENSER
The ACFC-10 SureShot FlavorShot™ Quick-Change Cartridge System provides efficient,
accurate, sanitary dispensing of up to ten concentrated flavors for addition to hot coffee, iced
coffee and other hot and cold beverages.
The multi-functional button panel enables you to dispense the correct amount of flavor for each of
your cup sizes and, optionally, adjusted for your beverage type.
The flavors are stored in sanitary, pre-filled, labeled and easy to load plastic cartridges within the
dispenser. Empty cartridges are environmentally friendly and may be recycled or disposed of.
Cartridges must be supplied by SureShot Dispensing Systems®.
MAIN COMPONENTS
SERVICE MANUAL
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
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ACFC-10
Dispenser may not be exactly as shown
Product Delivery Tube
Flavor Sticker
Flavor Cartridge
Piston
Lead Screw
Pump Body
Pump Release Push Tab
Drawer Shelf
Drawer Latch
(on underside)
Door Tether
Tube Management Holes
Product Dispense
Block
INTERNAL COMPONENTS
SPECIFICATIONS
Weight (empty): 60 lbs/27.2 kg
Dimensions: 22¼"D x 8"W x 25½"H / 0.57m D x 0.2 m W x 0.65 m H
Capacity: Up to 10 x 6.76 oz / 200 ml disposable SureShot® flavor cartridges
Electrical: 100-240 VAC, 1.7 amps Max., 50-60 Hz, 1 ph
Light Box: The backlit advertising space is:
6"W x 5¼"H / 15.24 cm W x 13.34 cm H
SAFETY PRECAUTIONS
Always plug the dispenser into an approved electrical outlet.
The dispenser includes a microcontroller and must be operated on grounded electrical wiring
at all times.
Unless otherwise specified in the procedure, the dispenser should be unplugged from its
electrical source before servicing.
Do not immerse the dispenser in water.
Observe all safety precautions with this dispenser that you would with any electrical
appliance.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
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OPERATING INSTRUCTIONS
For all operating procedures and instructions refer to the operations manual specific to the
dispenser being serviced. For standard operating procedures refer to manual D-19-132.
SERVICE AND WARRANTY
Standard warranty is one year, on-site parts and labour.
Access to USA and Canada-wide Technical Service Network.
The Warranty will be null and void if the dispenser is serviced by unqualified personnel. Under
warranty, service technicians must be approved and dispatched by the SureShot Technical
Assistance Center.
Contact the SureShot Technical Assistance Center at 1-888-777-9990 or 902-865-9602 for
approval of any proposed service before commencing.
The customer is responsible for all costs not approved by SureShot Dispensing Systems®.
Note: The Serial Number and Option Code of your dispenser are located on the Product
Identification Label on the back of the unit. Please refer to these numbers when contacting the
SureShot Technical Assistance Center. These numbers are crucial in helping us provide prompt
and effective service. This will save you time.
RESHIPMENT
No returns will be accepted without prior approval. Obtain a Return Materials Authorization (RMA)
number by contacting the SureShot Technical Assistance Center at 1-888-777-9990 or 902-865-
9602.
Ensure pieces which may shift in transit are secured using masking tape.
If packaging is not available, it may be purchased from the SureShot Parts Department by calling
1-888-777-9990 or 902-865-9602.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
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TROUBLESHOOTING
Problem
Action
Dispenser does not turn
on (backlit area not lit
and no display in LCD)
Follow through the steps described below to isolate the issue. Repair defect
or replace parts as required.
1. Check to ensure that the wall outlet is functioning.
2. Check that all external power cords are completely and securely
connected at all points.
3. Verify that the retaining nut on the power feed-through on the back of the
unit is fully installed. (If the nut has backed off it may prevent full
connector engagement.)
4. Check that the door cable is completely and securely connected by
opening the door and pulling gently on the wire at the bottom of the door.
Note: Do not put weight or place objects onto the opened door.
5. Verify supply functionality - remove the power cord jack from the back of
the unit and verify that there is 12 VDC coming from the power supply by
probing the connector jack. If 12 VDC present, re-connect to machine.
6. Verify main internal power cable connections - remove a pump at the rear
of the unit and measure the voltage across the test points on the rear end
of the pump connector PCB (dogbone PCB) as shown below and confirm
that there is 12 VDC across them. If there is no voltage go to step 7. If
there is voltage go to step 8.
7. Partially remove drawer assembly (see “Drawer Assembly” section on
page 11) and ensure that the power cable connection at the power entry
PCB at the rear of the machine to the drawer is fully connected on both
ends and that the door connector is fully connected.
8. Verify power at door connector – open door, remove door connector and
confirm that voltage across pins 1 (or 2) and 4 (or 5) is 12 VDC (see
diagram on the next page). If there is power on the cable connector but
Test Points
The following trouble-shooting guide is intended to assist in tracking down some of the more
commonly occurring issues. Any actions or suggested replacement parts represent possible
causes and solutions only and are not guaranteed to correct the observed issue. If there are any
questions regarding either these procedures or the replacement parts required, please contact
the SureShot Technical Assistance Center at 1-888-777-9990 or 902-865-9602.
Replacement Parts
To determine replacement parts, refer to Appendix 1 on page 31.
Note: the Serial Number and Option Code of the unit must be included with the order information
for many replacement parts. Both are located on the Product Identification Label on the back of
the unit.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
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the door does not function when properly connected, then the door may
require replacement.
Note: attachments to multi-meter probes may be required to access
connector contacts.
Dispenser Resets
intermittently (goes
through power-up
sequence)
Intermittently resetting of unit is usually an indication of a faulty connection
somewhere between the power supply and the control PCB. To find the fault:
1. Check all connections in line with door power (see “Dispenser does not
turn on” troubleshooting section above) and verify that they are
completely and securely connected. Repair or replace any defective parts
as appropriate.
2. If all connections are secure and symptoms re-cur without any
connections being compromised then the issue is likely to be either a
faulty power supply or an intermittent connection on the PCB in the door.
3. If possible, replace the power supply with one that is known to function
properly and verify that intermittency disappears. If it is still present then
the intermittency is likely in the door and it may need replacement (see
Page 14).
Pump Vibrates during
dispense
If a pump vibrates excessively during operation the screws that fit into the
keyhole may be loose. To repair:
1. Remove pump.
2. Tighten screws on the back of the pump very slightly to reduce the screw
head clearance (see Figure 9 on Page 12).
3. Replace the pump and dispense to verify correction.
4. Repeat if required.
Backlit Area is lit but LCD
display is blank
1. Reset the unit by unplugging and re-connecting power. If LCD is still
blank continue to next step – if ok then a part of volatile memory in the
program may have become corrupted and resetting the unit has
corrected the issue.
2. If the problem persists check to see if the pumps are operating by priming
and/or dispensing from at least one. If the pumps operate normally, then
a part of non-volatile memory or the LCD may be corrupted.
3. If the pumps operate normally, re-program the unit using a FOB and
verify that the issue has been corrected (see Page 26).
4. If the problem is still not corrected then the issue is likely to be a
defective PCB (which includes the LCD) and the door may have to be
replaced (See Page 14).
Button panel locks up or
functions erratically
1. Reset the unit by unplugging and re-connecting power. If problem
persists then continue to next step.
2. Verify through “Program Mode” (if possible) that:
a. all selected buttons are active (LED should be lit) for all active
buttons in “Buttons” page. Correct as required.
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b. the dispense amount is correct (and not zero) in “Target Adj” page.
Correct as required.
3. If this is not the issue and the problem persists the unit should be reprogrammed using a FOB (see page 26).
4. If the problem is still not corrected then the issue is a likely to be a
defective PCB and the door may have to be replaced (see page 14).
Dispenser does not
dispense flavor from a
particular pump
1. Ensure that unit is set up correctly:
a. Unit is properly installed including power connections (LCD is lit).
b. Product selections made correctly – including ‘dispense’ pressed.
c. Cartridge properly installed, primed (with piston in contact with
cartridge plunger) and not empty.
d. Delivery tube extends below the dispense block.
2. If “Not Available” message appears in the LCD when trying to dispense,
refer to “Not Available” section in trouble-shooting guide.
When attempting to dispense:
If the pump motor strains but nothing comes out:
3. Verify that tube end has been cut off (above the heat seal).
4. Verify that product delivery tubes not kinked, pinched or otherwise
blocked.
5. Remove cartridge and verify that pump activates and the plunger tip does
not rotate during dispense. If plunger tip does rotate then the anti-rotation
nut is damaged or missing and the pump must be replaced (see Page
12). If tip does not rotate continue to next step.
6. Ensure that the piston moves with other functions such as prime or
retract (see owner’s manual). If there is no movement either way then the
drive system may be damaged and a new pump may be required (see
Page 12 for pump replacement).
If the pump motor appears to be operating normally but nothing comes out:
7. Examine the piston during a dispense cycle. If it rotates while the motor is
running then the anti-rotation nut or other critical pump component is
broken and the pump must be replaced.
If there is no indication that the pump is working at all:
8. Reset the unit by unplugging and re-connecting power. Try to dispense
again – if it doesn’t work continue to next step – if it works properly then a
part of the program may have become corrupted and resetting the unit
has corrected the issue.
9. Verify that other pumps function correctly. If no other pumps function or
pumps on just one side or the other function then the fault likely resides
in the dogbone interconnect PCB and it will need examination, repair or
replacement (See page 24).
10. Verify through “Program Mode” that:
a. all required buttons are active (LED should be lit) for all active
buttons in “Buttons” page. If any required buttons are inactive then
activate as appropriate.
b. the dispense amount is correct (and not zero) in “Target Adj” page.
Correct targets as required.
11. Try switching the pump in question with one that has been confirmed to
function correctly (see Page 12). If replacement pump works then the
issue resides with the pump and the defective one must be replaced.
This can be further confirmed by trying the defective pump in a location
that is known to function correctly.
12. If the issue is not in the pump then the issue likely resides in the dogbone
and it may need to be replaced (see Page 21).
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Dispense amounts are
incorrect
1. Check that the flavor cartridge is securely positioned on the pump and
primed.
2. Ensure the product delivery tubes are not twisted, kinked, pinched off or
blocked.
3. Ensure dispense block is clean and tube protrudes below the dispense
block and that heat sealed end is cut off.
4. Ensure that there are no signs of leakage. If leakage is found correct as
required (see “Dispenser is leaking flavor” section above).
5. Ensure that the dispense target amount is set correctly. (Go into
“Program Mode – Target Adj.” page (See page 27) and check amount
shown. If incorrect then adjust accordingly.
Dispenser is leaking
flavor
1. Open the dispenser and check all flavor cartridges for obvious signs of
leakage.
2. If no obvious signs are found:
a. Check that all flavor cartridges are loaded correctly (fully engaged
and locked in pump, tubes routed correctly, tubes fully inserted into
the dispense block).
b. Check to see if any delivery tubes are damaged.
c. Verify that the dispense block area is clean and that the flavor tubes
all protrude from the bottom of the dispense block.
3. Clean all signs of spill anywhere it is accessible. Cleaning the top of the
pump where cartridges are installed is particularly important as the flavor
is slippery and may prevent replacement cartridge(s) from locking into
pump securely.
4. Replace any leaking cartridges in accordance with the Operations
Manual.
5. If no leaking cartridges are found then it is likely that the leakage came
from a cartridge that has already been replaced and no further action is
necessary.
“Not Available” message
appears on the LCD
when attempting to
dispense
This is an error message that occurs when there is a failed communication
between the main controller in the door and the selected flavor pump. For the
following trouble-shooting process remove flavor cartridge(s) as convenient.
1. Determine whether the error is systemic or isolated to a single pump by
dispensing from another pump - try dispensing from all pumps or until at
least one is found to function correctly.
If any other pumps function correctly:
2. Remove the suspect pump, clean the dogbone contacts and pump
connector contacts as thoroughly as possible. Replace pump and try
dispensing again.
3. Confirm that power LED is ‘on’ in pump (through pump body – see page
12 for LED location and description). If LED is not visible then the pump
is likely defective and may need to be replaced.
4. If the power LED is visible and the message persists then it is possible
that the driver software in the pump is corrupted. To correct this, re-load
the driver code from the door and try dispensing again (see page 28 for
Driver Download instructions).
5. If the error message persists then swap the suspect pump with one in a
location that has been confirmed to work correctly. If the error message
has changed to the new position then the fault is with the pump and the
pump may need to be replaced. If the fault remains at the original
location then the fault is likely with the dogbone connector itself and the
dogbone may need to be replaced (see page 21).
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
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If the error message is observed on all pumps then there is either a short
circuit / defective connection in the communication system or a failed power
connection. A common cause of this symptom is spilled flavor on either of the
dogbones or their end connections.
6. Remove all the pumps and clean the “dogbones” thoroughly (and end
connections if there is evidence of spillage there – see page 21 for
instructions on dogbone removal and page 24 for dogbone interconnect
PCB removal if required).
7. Replace the pumps one at a time confirming correct functionality for each
one as they are added. If at least one pump functions correctly then the
fault is isolated to the pump(s) for which the error message is observed
and that pump may need to be replaced. If none of the pumps function
correctly then the short circuit is with the main dispenser.
8. Confirm that the power LED is ‘on’ in pumps (through pump body – see
page 12 for LED location and description). If not ‘on’ then fault resides in
the power system whereas if the LED is visible then the fault is likely with
the communication system.
9. If the fault has been identified to be in the power system then the issue is
likely limited to a broken circuit in either the dogbone(s) or the dogbone
interconnect PCB (since the door power is present and the connections
are in series). In that case remove the suspect parts, examine them for
defects and repair or replace as required.
If the issue has been determined to reside in the communication system the
fault can be either a short circuit anywhere in the communication system or a
broken communication line between the dogbone and the door controller.
10. Remove one dogbone at a time (see page 21) and test a pump in the
remaining dogbone. If the pump works with one of the dogbones
removed then there is a short circuit in the removed dogbone and it may
need to be replaced.
11. If the problem persists then the fault could be either:
a short circuit in:
the dogbone interconnect PCB
any of the cables; or
a break in a communication conductor in:
the dogbone interconnect PCB
the door cable
the door controller PCB.
To track down these faults either do continuity testing on the suspect
parts or replace the parts one at a time with replacement parts that are
known to function correctly. Repair or replace defective parts as
appropriate.
Flavor, Cup Size or
Beverage Type button
does not appear to
function (LED does not
light and there is no beep
when button is pressed)
1. Ensure that the LCD reads (Select Beverage or Select Flavor before
testing the functionality.
2. If it appears not to work then go into Program -> Buttons Mode and make
sure that the button in question it is turned on (See page 28).
3. Go into ‘Program -> Target Adjust Mode’ and make sure that the
dispense target(s) is set appropriately for that flavor/cup size combination
(See Operations Manual).
Note: If the LED indicator works on the button but the beep does not sound
for any button, then the Door PCB may be faulty and the door may need to be
replaced. Also, if the beep sounds when the button is pressed but the LED
doesn’t light up then the door PCB may be faulty and the door may have to
be replaced.
ACFC-10 FlavorShot • SureShot Technical Assistance Center: 1-888-777-9990 or 902-865-9602
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