Sugar Dispenser
AC6.E Portion-Controlled
Service Manual
For all 1, 3, 4 and 5 Button Models
D-19-034
Specifications 3
A. C. Dispensing Equipment Inc.
100 Dispensing Way
Lower Sackville, NS
B4C 4H2 Canada
Technical Assistance Center:
1-888-777-9990 or 1-902-865-9602
Service Email: service@sureshotdispensing.com
Parts Email: parts@sureshotdispensing.com
Web: www.sureshotdispensing.com
AC6.E Certifications:
D-19-034
Electrical Requirements 3
Safety Precautions 3
Inspection for Damage 3
1 SET UP
Uncrating the Dispenser 4
Reshipment 4
Installation of Dispenser 4
Sugar Supplies - Storage 5
Hopper Strainers 5
2 OPERATIONS
Clean before first use 5
Starting the Dispenser 5
Loading the Dispenser 5
To Dispense Sugar 6
Button Panels 6
Maintenance – Plunger & Plunger Tip 6
Maintenance - Quantity Adjustments 6
Tube Replacement & Maintenance 6
Tube Changing Procedure 7
ClumpBuster 8
3 CLEANING
Cleaning – Catch Tray 9
Cleaning – The Exterior 9
Cleaning – The Sugar Hopper 9
Cleaning – The Valve Assembly 10
Cleaning – The Valve Area 11
Schedule – Cleaning & Maintenance 11
4 TECHNICAL SERVICE
Install Legs 12
Remove Hopper 12
Remove Dispense Tube 13
Remove Bottom Rear Cover 13
Remove Valve Assembly 13
Remove Dispensing Solenoid Assembly 14
Remove Circuit Board 15
Remove Electrical Panel 15
Remove Circuit Breaker 15
Remove Transformer 16
5 CHECKS AND ADJUSTMENTS
AC Outlet for 115 VAC 17
Output from Transformer 17
Output from Circuit Board 17
Testing Button Panel Continuity 18
Continuity Check for Circuit Breaker 18
Calibration Procedure – dispense buttons 19
6 DRAWINGS
Wiring Diagram 120 VAC 20
Wiring Diagram 240 VAC 21
General Assembly 22
7 PARTS LIST 23
8 TROUBLESHOOTING 25
9 WARRANTY 27
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TABLE OF CONTENTS
AC6.E GRANULAR SUGAR DISPENSER
IMPORTANT: Read this Manual now and retain it for future reference
The SureShot Dispensing Systems® AC6.E dispenser automatically dispenses controlled portions of
granular white sugar.
Our factory has pre-configured your dispenser to deliver sugar quantities specified by your company. To
dispense, push the appropriate button on the front of the dispenser. The sugar is contained in the
sanitary hopper compartment in the top of the dispenser.
Specifications
Capacity: 6 lbs / 2.72 kg
Weight: 15 lbs (empty dispenser)
Dimensions: L x W x H: 11” x 7” x 22¼”
Electrical Requirements
• The power requirement is: 115 VAC, 4 Amp, 1 ph, 60 Hz.
• The power cord is furnished with a UL-approved 3-prong attachment plug. This plug is designed
to fit a receptacle with provisions for a grounding pin. The dispenser includes a microcontroller
and must be operated on grounded electrical wiring at all times. Failure to do so will void the
Warranty.
• Electrical servicing must be done by a qualified technician. The Warranty will be null and void if
the dispenser is serviced by unqualified personnel.
• Always plug the dispenser into an approved electrical outlet.
• The dispenser includes a microcontroller and must be operated on grounded electrical
wiring at all times.
• Unplug the dispenser from its electrical source before servicing.
• Do not immerse the dispenser in water.
• Over-tightening screws may cause damage to connecting pins inside the machine.
• Observe all safety precautions with this dispenser that you would with any electrical
appliance.
Safety Precautions
Inspection for Damage
• When you receive the dispenser, inspect the exterior of the shipping container for damage. Note
any damage in detail.
• Uncrate the dispenser at once (see instructions on page 4) and examine it for damage. Report
any damage to the transportation company and file a claim for damages promptly. Do not
discard the packaging.
• Your immediate inspection protects you against loss since A.C. Dispensing Equipment Inc. is not
responsible for damages incurred during shipment
• Notify A.C. Dispensing Equipment Inc. No returns will be accepted without prior approval.
Obtain an authorized return number by contacting A. C. Dispensing Equipment Inc. Technical
Assistance Center at 1-888-777-9990 or 1-902-865-9602.
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1. SETUP
Uncrating the Dispenser
1. Remove the dispenser from the packaging: unfold the packing material and lift the dispenser out of
the box.
2. Prior to use, read this Operations Manual and store it for future reference.
3. Remove the plastic protective covering from the stainless steel exterior of the dispenser, by peeling it
off. Hold the dispenser firmly at the top and peel in sections from top to bottom.
4. Turn the black valve thumbscrew counter-clockwise to open the valve door and ensure that the
dispense tube is centered in the dispense valve.
5. Close the valve door and turn the black valve thumbscrew clockwise to secure it.
6. Cut the tube so that it is no longer than ¼” below the bottom of the dispense valve.
7. Remove the packing tape holding the catch tray in place at the dispenser front. See Figure below.
8. Confirm that the dispenser hopper contains the bottom stainless steel strainer and the optional top
strainer (if your dispenser is a model that uses the top strainer).
Reshipment
Packaging for shipment is done in the reverse order of uncrating. If packaging is not available, it
can be purchased locally, or from our factory by request. Any damage occurring in transit of the returned
goods and caused by improper packaging is not considered a defect covered by warranty.
Installation and Location of the Dispenser in your Business
• Place the dispenser where it will best serve your operation.
• Do not place the dispenser too close to a source of heat or moisture.
• The dispenser must be placed on a level surface.
• Counters, platforms, or shelves should be strong enough to support the dispenser and a full
• Leave clear space around the dispenser, approximately one inch on all sides.
• Do not remove the legs from the dispenser or allow it to sit flat on the counter. Make sure the
• Place the dispenser at the appropriate serving height so that staff drawing product from the
product load.
rubber feet at the ends of the legs of the dispenser are in place. If one has loosened during
shipping, insert it. You may use a small screwdriver to tuck the rubber into the holes. Contact
A.C. Dispensing Equipment Inc. for replacement feet at 1-888-777-9990 or 1-902-865-9602.
dispenser can operate the buttons and easily place and remove cups.
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Sugar Supplies: Storage
Ensure that sugar supplies are stored in a sealed container away from moisture so that no
clumps are added to the hopper. Sugar clumps may clog the hopper outlet and affect the accuracy of
dispense amounts.
Hopper Strainers
All AC6.E Sugar dispensers have a small stainless steel strainer at the base of the sugar
hopper. That strainer is necessary for proper operation of the dispenser and should not be removed,
except for cleaning.
Some models of AC6.E Sugar dispensers have a second, larger stainless steel strainer at the
top of the sugar hopper. That strainer is optional for general dispenser operation but it must be used
with ClumpBusters. See page 8.
NOTE: The Warranty will be null and void if the dispenser is serviced by unqualified personnel. Service
under Warranty must be approved and dispatched by A. C. Dispensing Equipment Inc. before the
service technician is dispatched. Contact the SureShot Dispensing Systems® Technical Assistance
Center at 1-888-777-9990 or 1-902-865-9602 for approval. The customer is responsible for all costs not
approved by A. C. Dispensing Equipment Inc.
2. OPERATIONS
CLEAN BEFORE FIRST USE OF THE DISPENSER
• Make sure you clean the dispenser thoroughly. See Cleaning Instructions for the Exterior of the
Dispenser and the Dispenser Components on pages 9-10.
• Dry thoroughly. Allow all parts of the dispenser to dry completely to prevent clumping of sugar.
NOTE: Before starting dispenser, ensure all Installation instructions have been followed.
Starting the Dispenser
1. To Start, plug the power cord into the proper electrical outlet. The dispenser is automatically "on"
when plugged in to an active power source.
Push one of the buttons on the front panel and you will hear the valve snap open and then close.
2. If the dispenser does not operate, check to make sure that it is plugged in and that the power source
is active. If the dispenser still does not operate, immediately call the A. C. Dispensing Equipment Inc.
Technical Assistance Center at 1-888-777-9990 or 1-902-865-9602.
Loading the Dispenser
1. To place the sugar in the hopper compartment:
- Remove the lid from the hopper compartment.
- Check the Stainless Steel Strainer(s).
Make sure the small strainer is in place at the bottom of the hopper. It is necessary for the
proper operation of the dispenser. Some dispenser models, including all dispensers with a
ClumpBuster, also have a larger Stainless Steel Strainer to be placed at the top of the
hopper. See page 8.
- Add the sugar.
- Replace the lid.
2. Hold a container under the valve and push the "small" button. Sugar will be dispensed.
Repeat with the remaining buttons. The sugar will be dispensed in amounts based on the pre programmed specifications of the customer company.
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To Dispense Sugar:
1. Place cup under the dispense tube.
2. Press button for the quantity of sugar to be dispensed: X S M L XL
3. Allow sugar to flow into cup.
4. Remove cup.
Button Panels:
select size button to dispense sugar amounts to your specifications
1 size 3 sizes: S, M, L 4 sizes: S, M, L, XL 5 sizes: X, S, M, L, XL
MAINTENANCE
Check Plunger and Plunger Tip
Check the white plastic tip of the valve plunger during regular cleaning for damage, including
nicks, cuts, dents or other damage. A damaged plunger tip could affect dispense amounts.
Check to see if the plunger tip is broken or damaged:
1. Open the valve door by turning the black valve
thumbscrew counterclockwise and opening the door.
Be careful not to lose the screw.
2. Examine the plunger tip.
If it is broken, cracked or damaged, replace it.
Replacement parts and installation assistance
are available from A. C. Dispensing Equipment Inc.
Technical Assistance Center at 1-888-777-9990 or
1-902-865-9602 or parts@sureshotdispensing.com
Quantity Adjustments
Each dispenser is pre-set at our factory to dispense sugar quantities to meet your corporate
standards. These settings should not require adjustment.
Limited adjustments can be made in consultation with A.C. Dispensing Equipment Inc. If you
believe that adjustments are required, phone the A.C. Dispensing Equipment Inc. Technical Assistance
Center at 1-888-777-9990 or 1-902-865-9602. A service consultant will guide you through this process.
Tube Replacement & Maintenance
(also see page 7)
For best results, replace the dispensing tube every month.
• Replacement of the product dispensing tube is necessary to maintain accurate delivery of the
pre-programmed amounts of sugar. Over time, the tube will lose its ability to deliver consistently
and will require replacement. Continued use of a damaged tube will result in valve failure
caused by sticky product.
• If the amounts of sugar delivered are irregular, check the tube condition for cuts, abrasions, or
disfigurations such as pinches. Replace the tube with a new one, if required. See page 7.
• A spare tube is included with every new dispenser and replacement tubes are available from
A.C. Dispensing Equipment Inc. Technical Assistance Center at 1-888-777-9990 or 1-902-865-
9602.
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AC6.E Sugar Dispenser – Tube Changing Procedure (All Models)
1. Place the dispenser on a level countertop.
Unplug the dispenser.
2. Turn the black valve thumbscrew
counterclockwise.
Open the valve door.
3. Remove the black thumbscrew at the base of
the hopper on the back of the dispenser.
4. Lift the hopper carefully, straight up off the
dispenser base.
• Do not pull on the cord that connects the
5. Lay the dispenser on its side
6. Examine the dispensing tube.
7. If the tube is older than 30 days or is cut or
cracked, it must be replaced immediately.
Remove the old dispensing tube by pulling it
off the white fitment.
8. Replace with a new dispensing tube – slowly
turn the tube as you push it on the white
fitment.
9. Replace the hopper on the base.
10. Replace and hand-tighten the black hopper
thumbscrew by turning it clockwise.
11. Ensure the dispensing tube is aligned in the
center of the dispense valve.
Do not kink or twist the tube.
12. Close the valve door by inserting the black
valve thumbscrew and turning it clockwise.
Do not over-tighten.
13. If necessary, use sharp scissors to cut off any
excess tube hanging below the bottom of the
dispense valve to about ¼”.
14. Reconnect to the power source.
15. Push any button and the valve will open and
close.
control panel to the circuit board.
• Do not unplug or pull on the control panel
cord.
The dispenser is now ready to be loaded with
sugar.
Step 2
Step 3
Step 4
Step 6
Step 7
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Note: The optional ClumpBuster is designed to help prevent clumping of granular
white sugar in the dispenser hopper. The ClumpBuster is sold separately and is
not included as standard equipment on the AC6.E or AC6.0 sugar dispenser.
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3. CLEANING
Cleaning: Catch Tray
Note: The catch tray at the front and must be removed for cleaning, by lifting it up and off.
1. Rinse the tray with lukewarm potable water.
2. Place the tray in a hot water wash at a minimum water temperature of 140 ºF or 60 ºC.
• A good quality general cleaner should be added to the hot wash water at the concentrations
recommended by the detergent supplier.
3. Wash thoroughly, using a bottle brush to reach all the corners and crevices.
• If a dishwasher is available at the location, this step may be carried out by placing the tray in
the dishwasher and washing on the pot cycle.
4. After washing, rinse the tray well with lukewarm potable water.
5. Turn the tray upside down. Air dry. Dry thoroughly.
.
Cleaning: The Exterior
1. Use a soft cloth to wipe down the exterior surfaces of the dispenser to maintain the lustre of the
stainless steel finish.
Do not use any abrasive materials – a stainless steel cleaner is recommended.
Cleaning: The Sugar Hopper
1. Unplug the dispenser from its power source.
2. Empty the product hopper:
a. Remove the lid from the hopper compartment.
b. If you have a dispenser model with a top screen, remove that screen and be aware that the
bottom screen is still in the hopper. Do not lose the bottom screen – it is necessary for the
proper operation of the dispenser and the optional Clumpbuster.
c. Remove the sugar.
d. Remove the bottom screen.
3. Open the valve door by removing the black valve thumbscrew.
4. Remove the black thumbscrew on the back of the hopper by turning it counterclockwise. See step
3, page 7.
7. Lift the hopper compartment (including the tube) off the dispenser.
8. Remove the product dispensing tube as shown on Page 7.
9. HOPPER: Wash the hopper compartment carefully with warm, soapy water and rinse with warm
water.
10. Dry the compartment. Dry thoroughly.
11. SCREENS: Wash the screens separately using warm, soapy water and rinse with warm water.
12. Dry the screens. Dry thoroughly.
13. DISPENSE TUBE: Install a new dispensing tube.
14. Re-assemble the dispenser as shown on Page 7. When re-assembling the dispenser, ensure
that the bottom screen is in place. Ensure that the dispensing tube is properly aligned in the valve.
14. Plug the dispenser back in to the power source.
15. Push any button and the valve will open and close.
16. Refill the hopper compartment with sugar.
17. Replace the lid.
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