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SURE HEAT
Installation and Operating Instructions for
NATURAL & L.P. GAS
VENT FREE REMOTE CONTROLLED SYSTEM
Model: SCVFR18L, SCVFR18N, SCVFR24L, SCVFR24N, VFMO24N
DANGER:
FAILURE TO FOLLOW THESE INSTRUCTIONS CAREFULLY AND WITHOUT ERROR, OR FAILURE TO
HEED ANY AND ALL WARNINGS IN THESE INSTRUCTIONS CAN RESULT IN AN EXPLOSION, FIRE OR
THE PRODUCTION OF CARBON MONOXIDE GAS WHICH CAN CAUSE PROPERTY DAMAGE, BODILY
INJURY OR DEATH.
Sure Heat
Manufacturing
1861 West Oak Parkway
Marietta, GA 30062
Tel: (770) 422-8008
Fax: (770) 424-3842
NOTE: THIS UNIT CANNOT BE CONVERTED TO DIFFERENT GAS TYPES.
WARNING: If the information in this manual is not followed exactly, a re or explosion
may result causing property damage, personal injury or loss of life.
- Do not store or use gasoline or other ammable vapors or liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance
• Do not touch any electrical switch.
• Do not touch any telephone in your building.
• Immediately call your gas supplier from a neighbor’s telephone.
• Follow the gas suppliers instructions.
• If you cannot reach your gas supplier, call the re department.
- Installation and service must be performed by a qualied installer, service agency or the
gas supplier.
This is an unvented gas-red heater. It uses air (oxygen) from the room in which it is
installed. Provisions for adequate combustion and ventilation air must be provided.
THIS APPLIANCE MAY BE INSTALLED IN AN AFTERMARKET MANUFACTURED (MOBILE) HOME, WHERE NOT PROHIBITED
BY STATE OR LOCAL CODES. INSTALL ONLY IN A SOLID-FUEL BURNING FIREPLACE OR APPROVED VENTLESS FIREBOX
ENCLOSURE (MANUFACTURED UNVENTED FIREPLACE) AS SPECIFIED BY THESE INSTRUCTIONS.
* AFTERMARKET: COMPLETION OF SALE, NOT FOR PURPOSE OF RESALE, FROM THE MANUFACTURER.
THIS APPLIANCE IS ONLY FOR USE WITH THE TYPE OF GAS INDICATED ON THE RATING LABEL ATTACHED TO THE
APPLIANCE. THIS APPLIANCE IS NOT CONVERTIBLE FOR USE WITH OTHER GASES. THIS UNIT IS CONSTRUCTED IN
ACCORDANCE WITH ANSI Z21.11.2B-2004.
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IMPORTANT INFORMATION
This appliance is designed as an unvented room heater when installed in a non-combustible replace with the
ue damper closed.
This appliance may be used as a heating appliance only if unvented heating appliances are permitted by local
state and city codes. If unvented heaters are not permitted, then the replace vent damper must be locked at
the minimum vent area required by local codes, or in the absence of local codes, by the latest edition of the
National Fuel Gas Code (ANSI Z223.1 or latest edition).
This installation manual contains valuable safety instructions and installation procedures that should be
understood before installation of the unit. The owner of this appliance should keep this instruction manual to
refer to in the future. It is the installer’s responsibility to instruct the owner of this unit in the proper use and
maintenance of this appliance.
DANGER: THIS APPLIANCE, AS ANY GAS-FIRED APPLIANCE, CAN PRODUCE POISONOUS CARBON
MONOXIDE ALONG WITH OTHER COMBUSTION PRODUCTS. CARBON MONOXIDE, IN STRONG
CONCENTRATIONS, CAN CAUSE SICKNESS, SERIOUS PERSONAL INJURY AND DEATH.
GASEOUS FUELS ARE HIGHLY EXPLOSIVE IN CERTAIN CONCENTRATIONS AND ARE VERY
FLAMMABLE. ANY GAS LEAKS IN THE PLUMBING SUPPLYING GAS TO THIS APPLIANCE CAN LEAD
TO FIRE OR EXPLOSION.
WHEN PROPERLY INSTALLED, USED AND MAINTAINED, THIS APPLIANCE SHOULD NOT PRODUCE
CARBON MONOXIDE IN DANGEROUS QUANTITIES. HOWEVER, SINCE CARBON MONOXIDE CAN BE
DEADLY POISONOUS, THE INSTALLER AND ALL USERS OF THIS APPLIANCE SHOULD READ AND
FOLLOW THESE INSTRUCTIONS CAREFULLY.
FIREPLACE SIzING GUIDE AND BTU INFORMATION
BTU Information
Opening Front Rear Fireplace Natural Gas L.P. Gas
Set Size Height Width Width Depth Max. Min. Max. Min.
18” 18” 22” 18” 12” 34,000 22,000 34,000 22,000
24” 18” 28” 20” 15” 40,000 22,000 40,000 22,000
Sufcient space must be provided around this appliance to provide air for combustion and ventilation. Any
alterations to this unit or its controls may be hazardous.
Do not install this heater in bedrooms or bathrooms, or campers.
These instructions should be studied carefully before the installation and operation of this unit.
The installation must conform with local codes or, in the absence of local codes, with the National Fuel gas
Code ANSI Z223.1, latest edition.
The installation and repair of this unit should be conducted by a licensed or qualied service person.
WARNING: This appliance is only for installation in a solid fuel burning replace made
of non-combustible materials or approved ventless rebox enclosure.
This appliance must be kept clear from combustible materials, gasoline or other ammable vapors and liquids.
Solid fuels should not be burned in a replace where an unvented room heater is installed.
Keep burner and control compartment clean. See Installation and Operating Instructions accompanying heater.
Due to high temperatures, the appliance should be located out of trafc and away from furniture and draperies.
Children should be supervised when they are in the same room with the appliance.
All people should be notied of the high surface temperatures of the system to avoid burns or clothing ignition.
This system should be inspected upon installation and annually by a professional service person. It is
necessary to keep controls, burner and air passageways clear of any debris.
Do not place any combustible material on or around the appliance.
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IMPORTANT INFORMATION
Do not use this appliance if any part has been submerged under water. Immediately call a qualied service
technician to inspect the appliance and to replace any part of the control system and any gas control which has
been under water.
This heater shall not be installed in a conned space unless provisions are provided for adequate combustion
and ventilation air. The National Fuel Gas Code denes a conned space as a space whose volume is less
than 50 cubic feet per 1,000 BTU per hour (4.8m3 per kw) of the aggregate input rating of all appliances
installed in that space and an unconned space as a space whose volume is not less that 50 cubic feet per
1,000 BTU per hour (4.8m3 per kw) of the aggregate input rating of all appliances installed in that space.
Rooms communicating directly with the space in which the appliances are installed, through openings not
furnished with doors, are considered a part of the unconned space
WARNING: If the area in which the heater may be operated is smaller than that dened as an
unconned space provide adequate combustion and ventilation air by one of the methods
described in the National Fuel Gas Code, ANSI z223.1, 1992, Section 5.3
This appliance is equipped with an ODS (oxygen depletion sensor) pilot light safety system that turns off the
appliance if enough fresh air is not available. Additional ventilation is obtained by opening a door to another
room or opening a window.
Always ensure that there is proper ventilation from the area the system is operating in.
Any outside air ducts and/or ash dumps in the replace shall be permanently closed at time of
appliance installation.
This appliance must be used with glass doors in the OPEN position.
A replace screen with an opening for combustion air must be in place when the appliance is operating, unless
other provisions for combustion air are provided.
IMPORTANT: During the manufacturing process this appliance is treated with certain coloring agents. These
agents are not harmful, but may produce annoying smoke and smell as they are burned off. This
is a temporary occurrence that ceases after 4 to 6 hours of use. During the “burning off” period,
provide ventilation by opening windows, doors and the chimney ue to allow odors to dissipate.
Any remaining odors will burn off with continued use.
UNPACKING
Unpack the appliance carefully and inspect for missing parts or damages that may have occurred during
shipping. If any part of the appliance is missing or damaged, please notify Sure Heat Manufacturing at (800)
229-8647. An incomplete or damaged appliance may be hazardous.
DO NOT INSTALL A DAMAGED OR INCOMPLETE APPLIANCE.
FIREPLACE PREPARATION
The replace needs to be properly prepared before installing this replace unit.
1. Turn off gas supply to the replace.
2. Clean chimney and replace oor of any combustible material to limit the smell from the system.
WARNING: Before installing in a solid fuel burning replace, the chimney ue and rebox must be
cleaned of soot, creosote, ashes and loose paint by a qualied chimney cleaner.
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GAS PIPING AND GAS PRESSURE REQUIREMENTS
Check the type of gas that is supplied to your replace. Use only the gas type indicated on the heater’s rating
plate. If the gas listed on the plate is not your type of gas supply, DO NOT INSTALL THE SYSTEM. Contact
your dealer for the proper model.
All gas piping must be installed to comply with local and national fuel gas codes. Do not use exible hose
unless it is allowed by local codes. Compounds used on threaded joints of gas piping musts be resistant to the
action of LP gas.
The gas supply line to the replace should not be less than 1/2” inside dimension.
The gas supply must be of sufcient size to provide a minimum natural gas pressure of 7 inches water column
for natural gas or 11 inches for L.P. gas. The maximum inlet gas pressure to the appliance must not exceed
10 inches for natural gas and 13 inches for L.P. gas. If this appliance is to be supplied with L.P. gas the tank
or bottle supplying the gas must have a regulator that reduces gas pressure between 11 and 13 inches water
column.
Include a manual shutoff valve and union in the line so the appliance may be disconnected for servicing.
Provide a 1/8” NPT plugged tapping for pressure gauge connection between shutoff valve and the appliance.
Test for leaks using soap and water solution after completing the connection. DO NOT USE OPEN FLAME!
WARNING: The appliance and its individual shutoff valve must be disconnected from the gas supply
piping system during any pressure testing of that system at test pressures in excess of
1/2 psig (3.5 kPa). The appliance must be isolated from the gas supply piping system by
closing its individual manual shutoff valve during any pressure testing of the gas supply
piping system at test pressures equal to or less than 1/2 psig. Pressures in excess of 1/2
psig will cause damage to the unit.
FIREPLACE CLEARANCES
To guarantee safe installation into a noncombustible replace, certain space requirements must be fullled.
1. The clearance from the side of the unit to any combustible wall should not be less than 15 1/2 inches.
2. The clearance from the ceiling to the top of the replace opening should not be less than 42 inches.
3. The minimum clearance to combustible items in front of the heat is 36 inches.
4. For any replace in which this unit is installed, there are certain mantel clearance requirements that
must be met.
Minimum Mantel Clearance Minimum Mantel Clearance with Canopy
You must have non-combustible material(s) above the replace opening. Non-combustible materials (such as
slate, marble, tile, etc.) must be at least 1/2 inch thick. Some decorative replace surrounds (cultured marble)
may get discolored from the heat produced by the system. With sheet metal, you must have non-combustible
material behind it. If non-combustible material is less than 8” you must install replace canopy
(Model AMG-100).
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BURNER SYSTEM LOCATION
The Burner system should be located towards the back and centred in the combustion chamber of the
replace. The burner system should be centred from left to right, with about an inch of space on either side.
CONNECTING GAS SUPPLY TO BURNER PAN AND LOG GRATE PLACEMENT
1. Place burner system in proper location.
2. Attach brass 3/8” to 1/2” gas inlet tting to the 1/2” gas supply stub.
3. Carefully bend the ared tubing as needed to make the connection between the burner assembly and the
gas inlet tting.
4. Next attach the ared tubing to the burner assembly rst, then to the gas inlet tting.
- Avoid kinking the ared tubing while bending. If tubing must be cut, use a tube cutter. Flare the cut end of
the tube with a aring tube.
5. Be certain all connections are tight and use pipe compound on all male threads to seal joints.
NOTE: The pipe compound must be resistant to the action of L.P. Gas. Test all connections with a soapy
water solution with gas supply turned on. If bubbles appear on any connection, re-tighten and reset. Once it
is determined there are no leaks whatsoever, turn off gas supply and move to next assembly step.
Flared
Tubing
Gas Supply
Stub
Gas Inlet
Fitting
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LOG PLACEMENT
1. The largest log is placed in the front part of the grate with the notches facing upwards (see Figure 1 and
Figure 2).
NOTE: The front log should be as far to the front of the grate as possible.
2. The second largest log (Log with Burner Notch) is to be placed on the second tier of the grate (See Figure 1
and Figure 2).
3. The back log is to be placed on the back tier. (See Figure 1 and Figure 2).
4. Place the top logs as shown in Figure 2 and Figure 3. Incorrect log placement can lead to the production
of harmful carbon monoxide while the unit is in operation. Be sure that the logs are correctly placed in the
notches provided for them. There should be no direct impingement of ames on any of the logs.
WARNING: Failure to position the parts specically approved with this
heater may result in property damage or personal injury.
MODELS: SCVFR18LP, SCVFR18NG,
SCVFR24LP, SCVFR24NG
Place back main log on back of burner frame.
Back Main Log
Place middle main log on back of burner frame.
Middle Main Log
Place front main log in front of burner system.
MODEL:
VFM0L24
Place back main log on back of burner frame.
Back Main Log
Place middle main log in position. Make sure the
log notch is placed over the burner.
Middle Main Log
Place front main log in front of burner system.
Log Notch
Front Main Log
Top Logs
Cover Logs
Arrange remaining top logs. Then place the cover
logs in front of control valve and remote sensor.
Top Logs
Three (3) Top Logs
Three (3) Cover Logs
Arrange remaining 3 top logs. Then place the 3 cover
logs in front of control valve and remote sensor.
Front Main Log
DECORATIVE STONE
The decorative stone from the bag provided should be spread on the bottom tray of the grate. (SeeFigure 3) The stone
should not be placed on or near the burner. Contact with the burner can cause the production of carbon monoxide.
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FINAL CHECKPOINTS BEFORE OPERATION
1. Before setting the logs in place, turn the gas on and check each joint in the gas line with a soap and water
solution for leaks. Bubbles indicate leaks. Repair any leaks and recheck before proceeding.
DANGER: DO NOT USE OPEN FLAME TO TEST FOR LEAKS!
2. I t is most convenient to light the pilot and check the operation of the burner without the logs in place. After
the nal check of the gas supply is complete and the corrections are made, go to the “Lighting Operation”
section of this manual.
3. After the pilot ame is established, turn the control knob to the “ON” position. The burner should ignite within
four (4) seconds. If the burner does not ignite within four (4) seconds, turn valve to “OFF” position.
4. With the pilot and burner in operation, check each connection with soap and water solution again for leaks. If
any leaks are found, turn gas supply off and correct them immediately.
5. After the gas connections are secure, turn control knob to “OFF” position. Allow system to cool down.
6. Set the front log, the longest log, in position centred side to side on the front part of the grate with the thin
at surface of the log on the grate.
7. Set the middle log, the second longest log, in position centred side to side on the middle supporting brackets
with the thin at surface of the log on the grate.
8. Set the back log, the third longest log, in position centred side to side on the back supporting brackets with
the thin at surface of the log on the grate. The top log should be positioned according to the notches left
available by the bottom logs. See Figure 2 and 3 on page 5 for top log placement.
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a re or explosion may
result causing property damage, personal injury or loss of life.
A. This appliance is equipped with an ignition device (piezo) which lights the pilot automatically. If the Piezo
fails to light the pilot,turn to “Match Lighting” Instructions on Page 8.
PIEzO
B. BEFORE LIGHTING the unit, smell around the appliance area for gas. Be sure to smell next to the oor
because some gas is heavier than air and will settle on the oor.
WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch.
• Do not use any telephone in your building.
• Immediately call your gas supplier from a neighbor’s telephone.
• Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
• Installation and service must be performed by a qualied installer, service agency or the gas supplier.
C. Use only your hand to push in or turn the pilot control knob. Never use tools. If the knob will not push in or
turn by hand, do not try to repair. call a qualied service technician.
WARNING: THE USE OF FORCE OR ATTEMPTED REPAIR MAY RESULT IN A FIRE OR EXPLOSION.
D. Do not use this appliance if any part has been under water. Immediately call a qualied service technician
to inspect the appliance and replace any part of the control system and any gas control which has been
under water.
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TECHNICAL DATA
REMOTE CONTROL
Supply voltage:
4.5V (three 1.5 V “AAA” batteries)
Ambient temperature ratings:
0 - 60°C (32 - 140°F)
Radio frequency:
315 MHz
RECEIVER:
Supply voltage:
6.0V (four 1.5 V “AA” batteries)
Ambient temperature ratings:
0 - 60°C (32 - 140°F)
Radio frequency:
315 MHz
REMOTE CONTROL
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES.
OPERATION IS SUBJECT TO THE FOLLOWING
TWO CONDITIONS:
(1) This device may not cause harmful interference, AND
(2) This device must accept any interference received, including
interference that may cause undesired operation.
Changes or modications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
WARNING: The transmitter and the receiver are radio frequency
appliances. If the receiver is mounted inside metallic cases,severe
loss of performances (reduction of the range of working) may result.
ATTENTION!
- Turn “OFF” main gas supply of the appliance during installation or
maintenance of the receiver.
- Place the receiver’s 3 position slider switch in the “OFF” position during
installation or maintenance.
- Turn “OFF” main gas supply of the appliance prior to removing or
reinserting the batteries in the receiver.
ON/OFF
Key
Side
Slider
COMMUNICATION BETWEEN THE
REMOTE CONTROL AND THE RECEIVER
To program the transmitter to the receiver,
move the three positions slider of the
receiver in the REMOTE position and
depress the ON/OFF key of the transmitter.
The System has got an automatic learning
mode that allows the receiver to mate with
a new transmitter in the event that the
transmitter must be replaced. As soon as the
receiver receives the rst correct command
from any remote control it captures the new
address and then “beeps” 3 times to conrm
the synchronization and command execution.
Transmission
light
INSTALLING BATTERIES
Child safety
function ON
CHILD SAFETY LOCK-OUT FEATURE
With this function it is possible to deactivate the remote control key.
If the batteries of the Receiver are low, the
appliance can be switched on manually by
moving the 3 position slider switch on the
Child safety
function OFF
BACKUP FUNCTION
Receiver to the ON position.
-
-
+ +
Install four (4) “AA”
batteries into the
remote receiver
box as shown on
the left.
Page 8
Install three (3)
-
-
+
“AAA” batteries
into the remote
control as shown
on the left.
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LIGHTING INSTRUCTIONS
1. STOP! Read the safety information label found on the unit.
2. Make sure the switch (Not the pilot control knob) is turned to “OFF”. (See Figure 4)
3. Turn off all electrical power to the unit.
4. Push in pilot control knob slightly and turn clockwise to “OFF”.
5. Wait ve (5) minutes to clear out any gas. Then smell for gas, including near the oor.
• If you smell gas: STOP! Follow B on the safety Information label.
• If you don’t smell gas continue on to the next step.
6. The pilot is located by the main burner.
7. Push in the pilot control knob slightly and turn counter-clockwise to “PILOT”.
8. Hold the pilot control knob in and push the piezo button (located on the left side of the unit) until the pilot ame appears.
9. Continue holding the pilot control knob for up to one (1) minute before releasing. The knob will
pop back out upon release. Pilot should remain lit. If it goes out repeat steps 5 through 8.
• If knob does not pop out when released, stop and immediately call your service technician.
• If the pilot will not stay lit after several tries, turn the gas control knob to “OFF” and call your service technician.
10. Push in the pilot control knob and turn counter-clockwise to “ON”.
11. It will take 2 - 3 minutes for thermocouple to heat up and ame to appear.
12. This valve is equipped with a HI/LO feature. Set unit to desired ame height. The valve is also equipped with a safety
lockout feature that will prevent the relighting of the pilot after it is extinguished. You must wait one (1) minute for valve
to reset itself before relighting the pilot.
13. Then move switch to “REMOTE”. You will then be able to switch the unit “ON” or “OFF” using the remote.
14. To operate unit with remote:
a. Make sure switch is turned to “REMOTE”
b. Make sure pilot control knob is switched to “ON”
c. Press button once to turn unit “ON”. You will hear a soft beep than the ame will appear.
d. To turn the unit “OFF”. Press the button on the remote once after ve (5) seconds the ame
will disappear and the unit will turn off (NOTE: the pilot light will remain on).
HI/LO
Setting
Make sure switch
is turned to “OFF”
when lighting; and
“REMOTE” to use
the remote.
Pilot
control
knob
MATCH LIGHTING INSTRUCTIONS
If the pilot cannot be ignited with the piezo, it can be manually lit with a match. Follow steps 2 through 8. Push
the pilot control knob in fully and hold it in. Immediately light the pilot with a match. Continue to hold the pilot
control knob in for about one (1) minute. After one (1) minute, release the knob and it will pop back out. The
pilot should remain lit. If it goes out, repeat steps 2 through 8.
• If the control knob does not pop out when released, STOP and immediately call your service
technician or gas supplier.
• If the pilot will not stay lit after several tries, turn the pilot control knob clockwise to “OFF” and
call your service technician or gas supplier.
TO TURN OFF GAS TO APPLIANCE
1. Turn the switch to “OFF”.
2. Push in the pilot control slightly and turn clockwise to “OFF”. DO NOT FORCE.
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MAINTENANCE OF THE SYSTEM
- Under normal use, this unit will require only limited cleaning.
- To clean the unit, rst turn the pilot control knob to “OFF” and allow the system to cool down.
- The logs and grate can get very hot. Handle only when the system is cool.
- Keep the control valve, logs and burner area clean by vacuuming or brushing at least twice a year.
- Visually inspect the pilot. Dust or blow away any dust or lint that has accumulated.
- Sufcient space must be provided around this appliance to provide air for combustion and ventilation. Keep the front of
the appliance clear of all obstacles and materials.
- Do not store or use gasoline or other ammable vapors and liquids in the vicinity of this or any
other appliance.
- During the manufacturing process this appliance is treated with certain coloring agents. These agents are not harmful,
but may produce an annoying smell and smoke as they are burned off. This is a temporary occurrence that ceases
after two (2) to three (3) hours of use.
- There is a small hole (about the size of a pen tip) through the shaft of the pilot light. This is located about 1 inch from
the mouth (it runs horizontally through the shaft). Take a small brush (old toothbrush, etc.) and brush that hole and the
surrounding area really well. Use a vacuum hose to clean any soot around the pilot area. This cleans out the oxygen
depletion sensor. If there is any debris (soot, dust, spider webs, etc.) in this area, it will not sense enough oxygen to run
the unit. This should be done a at least once a year as
standard maintenance.
- Clean the pilot opening with a toothbrush.
- If your unit shuts down, and the above does not work, please do the following:
a. Locate your thermocouple (follow the copper line to the back of the control box). It is connected with a 3/16” nut.
b. Disconnect and clean with a dry paper towel. Reconnect and tighten nger tight, then 1/4 turn with
a wrench.
FOR FURTHER ASSISTANCE PLEASE CONTACT OUR
CUSTOMER SERVICE DEPARTMENT AT 1-800-229-5647
FINAL CHECKS
Things TO Do:
• Use only the type of gas for which your system is designed. The type of gas the system is equipped for is stated
on the rating plate.
• Install appliance and all gas piping according to local codes.
• Disconnect or isolate the system during line pressure testing.
• Make sure 1/2” gas line is run to the replace to ensure sufcient gas volume to the appliance.
• Install the system only in a replace suitable for burning solid fuel.
• Use pipe sealant on threaded joints of gas piping that is resistant to the action of LP gas.
• Install a manual shutoff valve, union and 1/8” NPT plugged pressure tap ahead of controls.
• Use mild soap and water solution when checking for leaks.
• Keep the area around the appliance clear and free of combustible materials, gasoline and any ammable or
explosive material.
• Follow the lighting and operation procedures given in this manual.
• Periodically inspect the pilot and burner ame.
• Clean the appliance as described in this manual.
• Keep the logs properly positioned.
Things NOT To Do:
• Do NOT modify or alter this appliance in any way.
• Do NOT use this appliance with any gas other than that for which it is equipped.
• Do NOT install this appliance in any area where gasoline or any ammable material is used or stored.
• Do NOT use open ame to check for leaks.
• Do NOT operate this system with glass doors in the CLOSED position.
• Do NOT block or restrict any grilles of a factory built replace in which the appliance is installed.
• Do NOT burn solid fuels in a replace where this appliance is installed.
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TROUBLESHOOTING
Problem Cause Corrective Action
• No Pilot ignition - pilot valve not on - turn valve to “PILOT” and depress,
keep match near pilot burner until ignition.
- gas line not clear - inspect supply lines for tube kinks or obstructions.
- air in gas line - turn valve to “PILOT” and depress,
keep match near pilot burner until ignition.
- allow air to purge through the line,
may take up to (5) minutes.
- no gas supply to replace - check to see if the replace is hooked
to the gas supply.
- no L.P. gas - ll tank
- main shutoff valve closed - turn valve on
• Inadequate ame - valve partially closed - open valve fully
- gas line obstruction - inspect burner for tube kinks or obstructions.
• Unit shuts off - thermocouple is overheating - reposition logs to keep main burner
ame off the thermocouple assembly.
- ODS needs to be cleaned - Please see the maintenance section
on how to properly clean the ODS.
• Unit ON/OFF issues - unit will not turn “ON” - After the pilot has been lit make sure
to wait 2-3 minutes for ame to appear.
- make sure to only press button on
remote ONCE and wait for soft beep
and the ame will appear.
- unit will not turn “OFF” - make sure to only press the button on
remote ONCE, wait for soft beep, after
5 seconds the ame will go out and
the unit will be “OFF” but the pilot light
will still be “ON”.
- if you want to completely turn “OFF”
the unit make sure to turn the pilot
control knob to “OFF” and the remote
sensor switch to “OFF”.
• Remote control - low battery detection - when the transmitter/receiver
transmitter/receiver (transmitter/receiver) batteries are low, depressing the
ON/OFF key the light intensity of
the LED is weak to alert of a low
battery condition before losing
battery power at all. As soon as the
depleted batteries are replaced, the
transmitter/ receiver will restart its
normal operation.
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WARRANTY
Warranty shall apply to the original purchaser at the original installation point only.
All logs are guaranteed for three years against manufacturer’s defects.
The burner assembly system is guaranteed for a period of (3) years from the date of purchase and will be
replaced for freight costs only.
Pilot, valves and thermocouples are guaranteed for a period of one (1) year under the original
manufacturers warranty.
General Warranty: This warranty does not apply in the case of improper installation, neglect, accident,
misuse or as a result of modications of the original product.
All costs for removal and re-installation are the expressed responsibility of the purchaser.
For repair, replacement, or service to defective part(s)please contact our Customer Service Hotline, number
below. Thereafter with valid warranty registration and proof of purchase, call the Customer Service Hotline for
authorization to ship defective part prepaid and insured in original carton to Sure Heat Manufacturing,
1861 West Oak Parkway, Marietta, GA 30062. Goods returned improperly packaged are the sole responsibility
of purchaser.
It is agreed that any repair or replacement is the exclusive remedy from Sure Heat Manufacturing. In no case
shall Sure Heat be liable for any consequential damage or breach of this or any other warranty expressed or
implied whatsoever. This limitation as to consequential damages shall not apply in states where prohibited.
Purchased From:____________________________________________ Date:_________________
Size: 18” Model:
24” Model:
Name:_________________________________________________ Phone: (____)_____________________
Address:________________________________________________________________________________
City:___________________________________________ State: _____ Zip: __________________________
Please photocopy and return to Sure Heat within 14 days of purchase.
If you have other questions, please contact our
Customer Service Hotline (800) 229-5647.
Page 12
RMH-130-00533
08/08
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