Important Notice
Please read all of these instructions BEFORE fitting the SureFlap DualScan Microchip Cat Flap™. Importantly, please check whether there is metal in the substrate that the flap is to be fitted into. Please follow the metal mount instructions in section 6.3 if this is the case.
Under no circumstances should you cut or drill through the tunnel of the main assembly of the unit as this contains the microchip reader and will prevent the unit from working properly.
The DualScan cat flap will operate with all 9, 10, and 15-digit microchips that are commonly used for pet identification, except 10 digit chips with codes beginning 000..., 010..., or 020...
Alternatively, you can use the cat flap with the SureFlap RFID Collar Tag (sold separately), please see section 4 for more information.
Every effort has been made to ensure the DualScan cat flap will operate with all relevant microchips. However, there are a small number of circumstances relating to the position of your cat’s microchip and the signal strength of the individual chip, which may mean that the cat flap does not operate reliably.
We therefore strongly advise that the following checks are carried out before permanent changes are made to a door to install the cat flap:
1.Insert batteries and leave for 10 seconds with nothing in the tunnel so that the sensors can settle.
2.Follow the standard learn process for the first of your cats who is allowed outside, see section 5.1.
3.Leave the flap until the lock closes again.
4.Test the normal operation of the flap, see section 8. Persuade your cat to put its head up to the door from the tunnel side. Try to make sure this is similar to how your cat would use it in practice, as shown below. The catch should open. Now do this again but from the side with the battery compartment, and check that the catch opens.
5.Repeat this process for each of your cats who are allowed to go outside.
6.For cats who are going to be kept indoors learn them into the cat flap using safety learn mode (section 5.2) and then test normal operation from the tunnel side only.
Please test to make sure your cat(s) can fit comfortably through the flap before fitting.
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Contents |
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Important Notice |
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1. |
Box Contents |
5 |
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2. |
Introduction |
6 |
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3. |
Microchip Type |
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4. The SureFlap RFID Collar Tag |
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5. |
Learn Mode (and changing permissions) |
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6. |
Installation |
10 |
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7. |
Batteries |
17 |
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8. |
Normal Operation |
18 |
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9. |
4-way Manual Lock |
19 |
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10. |
Low Battery Indicator |
20 |
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11. Memory Wipe |
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12. |
Switching Off/Use As A Non-Selective Cat Flap |
20 |
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13. |
Maintenance |
21 |
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14. Troubleshooting |
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15. |
Warranty & Disclaimer |
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1. Box Contents
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2 4
1 |
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5
7
9
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1.Main Flap Assembly
2.Battery Compartment
3.Memory Button
4. |
Indicator Lamp |
8 |
5. |
Internal catch |
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6. |
External catch |
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7. |
4-way Manual Lock |
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8. |
External Frame |
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9. |
Battery Cover |
14 |
10. |
Selection of Screws |
11.Screw Caps
12.Draught Excluder
13. |
Internal antenna |
6 |
14. |
External antenna |
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2. Introduction
Congratulations on your purchase of the SureFlap DualScan Microchip Cat Flap. This cat flap has been designed to recognise either the microchip already implanted in your cat or the SureFlap RFID Collar Tag (sold separately). The SureFlap DualScan Microchip Cat Flap is suitable for multi-pet households to control the access of your pets both into and out of the house. This allows you to restrict some pets to indoors-only, while others are allowed outside and back in again. Any intruder animals attempting entry are kept outside. Entry/ exit permissions are easy to set up and change over time, depending on your pet’s individual requirements.
Operation of the DualScan cat flap couldn’t be simpler. Once the batteries have been inserted, the flap can be put into the standard learn mode, to learn the identities of cats that are allowed access to the outdoors. The next cat to pass through the flap from either direction, or to put its head into the tunnel with its nose up to the door, will have its microchip number or collar tag code stored in the memory. Multiple cats are no problem. Up to 32 cats can be programmed into the flap at the same time – more than enough for most people’s needs!
There is also a safety learn mode for indoor only cats, this is to ensure that they are able to regain access through the cat flap, and won’t be locked out, for further information see section 5.2.
The DualScan cat flap has all the features you would expect from a high quality cat flap, including:
•Compatibility with identification microchips or RFID collar tag
•Robust and elegant design
•Learn mode for programming multiple cats
•Safety learn mode
•Double antenna
•4-way manual lock
•Low battery indicator
•Typical battery lifetime at least 6 months 1
We wish you years of trouble-free operation with your DualScan cat flap and hope you enjoy the benefits it brings to your home and cat.
1 Based on normal usage. Note that heavy usage by many cats may reduce battery lifetime.
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3. Microchip Type
The DualScan cat flap is compatible with all the following types of microchip commonly used for pets.
•15-digit microchips (also known as FDXB)
•10-digit microchips (also known as FDXA) except those with codes starting 000..., 010..., or 020...
•9-digit microchips
In addition the cat flap is also compatible with the SureFlap RFID Collar Tag (sold separately).
Extensive tests have shown that the DualScan cat flap works perfectly with the vast majority of microchips. However a very small percentage of cats have a microchip without the required range for the cat flap – this does not mean there is a problem with the microchip. In these rare cases please contact our customer service team for assistance.
If permanent changes to a door or wall are required for installation we strongly advise testing the DualScan cat flap with your cat(s) first. To test that it works for your cat carry out both the learn process (see section 5) and then test normal operation (see section 8).
4. The SureFlap RFID Collar Tag
We recommend microchipping over the use of collar mounted tags, as microchips are a permanent form of identification that cannot become lost.
However, if your cat is not, or cannot, be microchipped and you choose to use the SureFlap RFID Collar Tag, always use a safety collar that has a breakaway buckle.
The SureFlap RFID Collar Tag is a small, lightweight tag that can be attached directly to your cat’s collar. Like microchips, each collar tag has a unique code, to prevent any non-resident pets or strays from entering your home.
SureFlap RFID Collar Tags are available via the SureFlap website or from our retail and veterinary stockists.
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5. Learn Mode (and changing permissions)
To start operation, the DualScan cat flap needs to learn the unique ID code of your cat’s microchip or collar tag. Unless you want to change the permissions for your cat(s), this process is only required once, as the code is permanently stored, even if the batteries are removed.
The microchip numbers or collar tag codes of up to 32 different cats can be stored in memory. Simply repeat the learn process until all cats’ microchip numbers have been learnt. Replace the battery cover when the learn process has been completed for all cats.
5.1 Standard Learn Mode (for cats with outdoor access)
1.Initially the unit will be locked and no cat will be allowed to enter the house. Make sure the manual lock is set to position 1, allowing the door to open freely. See Figure 1.
2.Remove the battery cover. Press the memory button for around 1 second and release. See Figure 2.
3.The indicator lamp will flash GREEN once every second and the catches will open, allowing a cat to pass through the flap in either direction. See Figure 3.
4.The next cat to pass through the flap from either direction, or to put its head into the tunnel with its nose up to the door, will have its microchip number stored in the memory.
5.Once a cat’s microchip number has been successfully learnt, the flap reverts to normal operation. The indicator lamp stops flashing and the catch will close a couple of seconds after the cat has moved away from the cat flap.
5.2 Safety Learn Mode (for indoor only cats)
1.To access the safety learn mode press the memory button once, wait for the lock to stop moving and then press it again.
2.The indicator lamp will flash RED once every second and the catches will close.
3.Follow steps 4 & 5 above to complete the learn process.
This mode is important because if an indoor-only cat climbs out of a window, or someone accidentally lets them outside, it ensures that they will be able to get back into the house and will not be stuck outside. Note - if you have an indoor-only cat who is not microchipped
(or is not wearing a SureFlap RFID Collar Tag) they will not be able to regain access to the home if they accidentally get out. For this reason we recommend that all of your cats should be microchipped or wear a SureFlap RFID Collar Tag.
To cancel learn mode (e.g. after pressing the memory button accidentally) -
•Standard learn mode (green flashing light) - Press the memory button once. Wait for the lock to stop moving and then press it again.
•Safety learn mode (red flashing light) - Press the memory button once.
In order to learn a cat’s microchip number, a sensor located in the tunnel must detect a cat’s presence to trigger the microchip reader. Therefore it is important to ensure that your cat either puts its head into the tunnel or passes through the flap. No amount of waving your cat in front of the flap will have an effect.
To learn the SureFlap RFID Collar Tag follow the relevant learn process depending on the required permissions for that cat. Hold the collar tag in your hand and then place your hand inside the tunnel of the DualScan cat flap making sure that you touch the door.
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5.3 Changing the entry/exit permissions for your cat
You can change the permissions for any of your cats at any time; for example if a cat who is allowed outside now needs to be kept in due to illness or injury, or a kitten who was indoor only is now allowed outside. To do this simply override the current entry/exit permission by relearning the cat as detailed below.
a)To change to entry only (change a cat with outdoor access to indoor-only), learn this cat using the safety learn mode in section 5.2
b)To change to exit and entry (allow an indoor-only cat access to outdoors), learn this cat using the standard learn mode in section 5.1
Manual |
lock set |
to |
Catch closed |
position |
1 (open |
both |
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ways) |
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Figure 1
Press memory button once
Figure 2
Catch opens
Figure 3
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