suprema BioStation A2 User Manual

English

Version 1.00

BioStation A2

USER GUIDE

www.supremainc.com

EN 102.00.BSA2 V1.00A

2

Contents

Safety Instructions............................................................................................ 4

Introduction ...................................................................................................... 6

Components ................................................................................................................................................... 6

Name and function of each part .................................................................................................................... 7

Cables and connectors ............................................................................................................................. 9

How to enroll a fingerprint correctly ........................................................................................................... 10

Selecting a finger for fingerprint input ................................................................................................. 10

Fingerprint enroll method ..................................................................................................................... 10

Admin Menu ................................................................................................... 11

All Menus ...................................................................................................................................................... 11

User ................................................................................................................. 12

Registering user information ....................................................................................................................... 12

Modifying user information......................................................................................................................... 13

Delete All Users ............................................................................................................................................ 13

View User Usage ........................................................................................................................................... 13

Authentication ............................................................................................... 14

Auth Mode .................................................................................................................................................... 14

Modifying Auth Mode ............................................................................................................................ 14

Delete Auth Mode .................................................................................................................................. 15

Add Auth Mode....................................................................................................................................... 15

Operation ..................................................................................................................................................... 15

Fingerprint .................................................................................................................................................... 15

NETWORK ....................................................................................................... 17

Network Settings .......................................................................................................................................... 17

Ethernet .................................................................................................................................................. 17

Wireless ................................................................................................................................................... 17

Server ...................................................................................................................................................... 18

Serial Settings .............................................................................................................................................. 19

RS-485 ..................................................................................................................................................... 19

DISPLAY & SOUND ......................................................................................... 20

Device ............................................................................................................. 21

Camera .......................................................................................................................................................... 21

Relay ............................................................................................................................................................. 21

Date & Time................................................................................................................................................... 21

Device Info .................................................................................................................................................... 22

Memory Info ................................................................................................................................................. 22

USB Memory ................................................................................................................................................. 22

Restart Device .............................................................................................................................................. 22

Restore Default ............................................................................................................................................. 23

T&A Mode ....................................................................................................... 24

EVENT LOG ..................................................................................................... 25

Search Log .................................................................................................................................................... 25

Detail View Log ............................................................................................................................................. 25

3

Delete All Logs .............................................................................................................................................. 26

View Log Usage ............................................................................................................................................ 26

Troubleshooting ............................................................................................ 27

Checklist before reporting a failure ............................................................................................................ 27

Product Specifications .................................................................................. 28

Dimensions ................................................................................................................................................... 29

FCC compliance information ........................................................................ 30

EU Declaration of Conformity (CE) ............................................................... 30

Appendix ........................................................................................................ 31

Escape clause ................................................................................................................................................ 31

Copyright notice ........................................................................................................................................... 31

Safety Instructions

4

Safety Instructions

Observe the following instructions to use the product safely and prevent any risk of injury or property damage.

Warning

Noncompliance of instructions could lead to serious injury or death.

Installation

Do not install the product in a place with direct sunlight, moisture, dust, or soot.

• A fire or electric shock may occur.

Do not install the product in a place with heat from an electric heater.

• A fire or electric shock may occur due to overheating.

Install the product in a dry place.

• Otherwise, a product damage or electric shock may occur due to moisture.

Install the product in a place with no electromagnetic interference.

• Otherwise, a product damage or electric shock may occur.

The user should not install or repair the product independently.

• A fire, electric shock, or personal injury may occur.

• If the product has been damaged due to independent installation or repair of the product by the user, free A/S service will not be

provided.

Usage

Do not allow liquids such as water, beverages, or chemicals get into the product.

• A fire, electric shock, or product damage may occur.

Caution

Noncompliance of instructions could lead to minor injury or product damage.

Installation

Do not install the power supply cable in a place where people pass by.

• Product damage or physical injur y may occur.

Do not install the product near a highly magnetic object such as a magnet, TV, (especially CRT) monitor, or speaker.

• A product failure may occur.

Use only a power supply adaptor of D.C 12 V and 500 mA or higher.

• If the proper power is not used, the product may not operate normally.

If installing the product outside where the product is completely exposed, it is recommended to install the product together with
the enclosure.

Use a separate power supply for Secure I/O 2, electric lock and BioStation A2 respectively.

• If connecting and using the power supply to these devices together, the devices may malfunction.

Keep at least 10cm distances between the devices when install multiple devices.

• Otherwise, RF performance is affect to the other device, the devices may not operate normally.

Safety Instructions

5

Operation

Do not drop the product or apply an impact to the product.

• A product failure may occur.

Manage the password with care not to disclose it to others and change the password periodically.

• Otherwise, illegal intrusion may occur.

Do not press the buttons on the product forcibly or using a sharp tool.

• A product failure may occur.

Be careful not to contaminate or damage the fingerprint contact unit with a dirty hand or foreign substances.

• Deterioration in fingerprint authentication performance and a product failure may occur.

When cleaning the product, wipe the product with a soft and dr y cloth and no water, benzene or alcohol.

• Otherwise, a product failure may occur.

BioStation A2 uses capacitive buttons and screen. If the environment is moist from wet weather or the product surface is smeared
with a lot of water, wipe off the product with a dry towel before using it.

RTC battery

Replacing the battery with an incorrect type of battery may cause explosion.

Discard the batter y according to the appropriate regional or international waste regulations.

Introduction

6

Introduction

Components

• Components may vary according to the installation environment.

• For additional content regarding product installation, access the Suprema website (www.suprema.co.kr) and view the installation guide.

Note

BioStation A2

Wall bracket

Fixing screw

(4 EA)

PVC anchor

(4 EA)

Diode

(1 EA)

Connection cable

(2 pins 1 EA, 3 pins 2 EA, 4 pins 4 EA)

Ferrite core

(1 EA)

Drilling template

Quick guide

120 Ω resistor

(1 EA)

Introduction

7

Name and function of each part

Name Description

Microphone Delivers the voice of the user when the interphone is connected.

LCD screen

Provides UI for operation.

Menu button ( )

Displays the list of menus.

Home button ( )

Navigates to the home screen.

Cancel button ( )

Navigates back to the previous screen.

Speaker

Delivers sound.

LED lamp

Indicates the operational status of the product with the color of the LED lamp.

Fingerprint
authentication unit

Part to scan the fingerprint for entrance.

RF card authentication
unit

Part to scan the card for entrance.

USB memory slot

Connects USB memory.

Mini USB cable slot Will be supported in the future.

TTL input (4 pins) Connects the TTL input cable.

Fingerprint authentication

unit

Menu button

LED lamp

Microphone

LCD screen

USB memory slot

TTL input (4 pins)

Power supply (2 pins)

Relay 0 (3 pins)

RF card authentication unit
Mini USB cable slot

Speaker

Camera

Home button

Cancel button

Ethernet

Relay 1 (3 pins)

Wiegand input (4 pins)

Wiegand output (4 pins)

RS-485 (4 pins)

Introduction

8

RS-485 (4 pins) Connects the RS-485 cable.

Relay (3 pins) Connects the relay cable.

Power supply (2 pins) Connects the power supply cable.

Ethernet Connects the Ethernet cable.

Wiegand input (4 pins) Connects the Wiegand input and output cable.

Wiegand output (4 pins)

Connects the Wiegand input and output cable.

Introduction

9

Cables and connectors

Power

Pin Name Color

1

PWR +VDC

Red (white stripe)

2

PWR GND

Black (white stripe)

Relay

Pin Name Color

1

RLY NO

White

2

RLY CO M

Blue

3

RLY NC

Orange

RS-485

Pin Name Color

1

485 TRXP

Blue

2

485 TRXN

Yellow

3

485 GND

Black

4

SH GND

Gray

TTL input

Pin Name Color

1

TTL IN0

Red

2

TTL IN1

Yellow

3

TTL GND

Black

4

SH GND

Gray

Wiegand input and output

Pin Name Color

1

WG D0

Green

2

WG D1

White

3

WG GND

Black

4 SH GND Gray

Introduction

10

How to enroll a fingerprint correctly

In order to improve the fingerprint authentication rate, enroll the fingerprint correctly. BioStation A2 can recognize a fingerprint even if the
angle and position of a user's fingerprint input change. If you enroll a fingerprint with attention to the following matters, the authentication
rate can be improved.

Selecting a finger for fingerprint input

• In preparation for a situation in which the fingerprint of a specific finger cannot be used, for

example if the user is lifting a load with one hand or a finger gets hurt, up to 10 fingerprints for
each user can be enrolled.

• In the case of a user whose fingerprint cannot be recognized well, the authentication rate can be
improved by enrolling the same finger twice repeatedly.

• If a finger has a cut or the fingerprint is blurry, select another finger for the fingerprint.

• It is recommended to use the index finger or the middle finger when scanning the fingerprint. The

authentication rate can be reduced if it is difficult to place another finger at the center of
fingerprint sensor accurately.

Fingerprint enroll method

1

When a message saying “Scan the fingerprint.” is displayed on the LCD screen for enrolling the fingerprint, place the finger with the
fingerprint you wish to enroll on the fingerprint authentication unit and press the finger gently for better authentication.

2

When the re-input screen is displayed after a beep sound, scan the fingerprint of the enrolled finger again (scan the fingerprint of a
finger to be enrolled twice).

Cautions for enrolling a f ingerprint

When a fingerprint is recognized, it is compared with the initially registered fingerprint, so the initial fingerprint enroll is the most important. Pay
attention to the following matters when e nrolling the fi ngerprint.

• Place the finger deep enough to contact with the sensor completely.

• Place the center of the fingerprint in the center of the sensor.

• If a finger has a cut or the fingerprint is blurry, select another finger for the fingerprint.

• Scan the fingerprint correctly without moving according to the instruction on the screen.

• If you make the finger upright so that the contact area with the sensor is decreased or the angle of finger is warped, fingerprint authentication may

not be performed.

When the fingerprint recognition fails

BioStation A2 can recognize a fingerprint regardless of a change of season or finger condition. However, the authentication rate may vary according to
the external environment or finger print input method.

If the fingerprint authentication cannot be done smoothly, it is recommended to take the following measures.

• If the finger is smeared with water or sweat, dry off the finger and then scan the finger.

• If the finger is too dry, blow your breath on the fingertips and then scan the finger.

• If the finger has a cut, register the fingerprint of another finger.

• The initially enrolled fingerprint often may have not been scanned correctly, so enroll the fingerprint again according to ‘Cautions for enrolling a

fingerprint’.

Note

Admin Menu

11

Admin Menu

All Menus

1 Press and authenticate with the Admin level credential.
2 Select the desired menu.

• In case the administrator has not been designated, the menu screen will be displayed when you press .

Note

User

12

User

Registering user information

The user information including fingerprints can be registered.

1 Press and authenticate with the Admin level credential.
2 Press User > .

3 Select and set the desired item. When you press OK, the user information will be registered.

• : Take a picture of a user with the built-in camera.

• ID: Enter the user ID you wish to register. A number between 1 and 4294967295 can be entered for ID.

• Name: Enter the user name.

• Validity Period: Set a Start Date and End Date to use the user account. When you press the first date, you can set Start Date, and when you press

the second date, you can set End Dat e.

• Access Group: Select an access group for the user. Access groups can be registered only in BioStar 2.

• User Level: Select the level you wish to assign to a user.

• Fingerprint: Enroll a fingerprint for user authentication. Press and enroll the fingerprint. Scan the fingerprint of a finger you wish to enroll, and

then scan the fingerprint of the same finger again. To enroll an additional fingerprint, press again.

• Card: Register a card for user authentication. Press and scan the card which will be assigned to the user. To register an additional card, press

again.

• PIN: Enter the PIN you wish to use. Enter the PIN you wish to use, and then enter the same PIN again for confirmation. Enter a number between 4
and 16 digits to prevent l eaking.

• Duress: Select a fingerprint to be used as a duress fingerprint. This can be used only when 2 or more fingerprints have been enrolled.

• Private Auth Mod e: Change the authentication method according to the user.

Available menus vary according to the set user level.

• None: This is the general user level and menus cannot be accessed.

• Administrator: All menus can be accessed.

• Configuration: AUTHENTICATION, DISPLAY & SOUND, DEVICE, NETWORK menus can be accessed.

• User Mgmt: USER menu can be accessed.

Note

User

13

Modifying user information

User Mgmt or Administrator can modify the registered user information. A fingerprint or card can be added, and PIN and level can be
modified.

1 Press and authenticate with the Admin level credential.
2 Press User > .
3 Select your search terms. You can search for a user by ID, name, fingerprint or card.
4 Select the user you wish to modify and press . Modify the information by referring to Registering user information.

• To delete a user, press and then press OK.

• Access Groups can be registered in BioStar 2. For detailed contents regarding registering an access group, refer to BioStar 2 Administrator's

manual.

Delete All Users

You can delete all registered users at once.

1 Press and authenticate with the Admin level credential.
2 Press User > and select Delete All or a user you wish to delete.
3 When you press OK, all registered users will be deleted.

View User Usage

You can see the number of registered users, fingerprints and cards at a glance.

1 Press and authenticate with the Admin level credential.
2 Press User > .

Note

Authentication

14

Authentication

Auth Mode

Modifying Auth Mode

You can set the authentication method and schedule according to each credential. You can set up to 3 auth modes.

1 Press and authenticate with the Admin level credential.
2 Press Authentication > Auth Mode.
3 Select the auth mode you wish to change.
4 When you press , the selected credential will be deleted, and when you press , available credentials to be added will be

displayed on the screen.

5 Set the desired auth mode and select a schedule.

Category Description

Fingerprint

• : Mode to use a fingerprint only

• + : Mode to authenticate with a fingerprint and then enter PIN

Card

• : Mode to use a card only

• + : Mode to authenticate with a card and then authenticate with a fingerprint

• + : Mode to authenticate with a card and then enter PIN

• + / : Mode to authenticate with a card and then authenticate with a fingerprint or

enter PIN

• + + : Mode to authenticate with a card and then use both fingerprint

authentication and PIN input.

ID

• + : Mode to enter ID and then authenticate with a fingerprint

• + : Mode to enter ID and then enter PIN

• + / : Mode to enter ID and then authenticate with a fingerprint or enter PIN

• + + : Mode to enter ID and then use both fingerprint authentication and PIN input

6 When you press OK, settings will be saved.

• A schedule can be set in BioStar 2. If there is no set schedule, only Always Use can be selected.

• For detailed contents regarding setting a schedule, refer to BioStar 2 Administrator's m anual.

Note

Authentication

15

Delete Auth Mode

1 Press and authenticate with the Admin level credential.
2 Press Authentication > Auth Mode.
3 Press and select an item to delete.
4 When you press OK, the selected item will be deleted.

Add Auth Mode

You can register up to 3 auth modes.

1 Press and authenticate with the Admin level credential.
2 Press Authentication > Auth Mode.
3 Press .
4 Set the desired auth mode by pressing , and then select a schedule.
5 When you press OK, the auth mode will be added.

Operation

1 Press and authenticate with the Admin level credential.
2 Press AUTHENTICATION and then modify items below Operation.

• Face Detection: When you set Face Detection, BioStation A2 can detect real face, and authentication can be done only when a face is detected
after authenticating with a fingerprint, card, or PIN.

• Server Matching: When you set Server Matching, the user authentication is not carried out in the device, but instead is carried out in BioStar.
Server Matching can be useful when there is a large amount of user information in the device or you do not wish to publicly expose the device
where user credential information is saved.

• Auth Timeout: If the authentication is not completed during a set time, the authentication will fail. You can set a time between 3 seconds and 20
seconds.

Fingerprint

You can change settings regarding the fingerprint authentication.

1 Press and authenticate with the Admin level credential.
2 Press AUTHENTICATION and then modify items below Fingerprint.

Authentication

16

• Security Level: Set the security level for 1:N authentication.

• Matching Timeout: Set the fingerprint matching timeout. If the aut hentication is not completed during a set time, the authentication will fail.

• View Image: Set to view the original image when scanning the fingerprint.

• Sensor Sensitivity: Set the sensitivity of the fingerprint authentication sensor. To obtain more precise fingerprint information by increasing the

sensor sensitivity, set the sensor sensitivity higher.

• 1:N Fast Mode: Set the fingerprint authentication speed. If you select Auto, the authentication speed will be set according to all fingerprint
templates enrolled on the device.

• Template Format: Set the fingerprint template format. SUPREMA is set as the default, and if you change the template format, all fingerprints saved
previously cannot be used. Use caution when changing the Template Format.

• Live Finger Detection: Set the fake fingerprint inspection level. If the fake fingerprint inspection level is higher, the rejection rate on actual human
fingerprints will increase.

• Advanced Enrollment: You can check the quality of a scanned fingerprint to save high quality fingerprint data. If enabled is selected, the user will
be notified when the fingerprint quality is low. This helps users to scan the fingerprints correctly.

• Change the template format after deleting the fingerprint information of all users. If the fingerprint information of a user has been enrolled, the

template format cannot be changed.

Note

NETWORK

17

NETWORK

Network Settings

You can change the network settings of the device.

Ethernet

1 Press and authenticate with the Admin level credential.
2 Press Network > Device > Ethernet.
3 Enable Ethernet setting.

• PORT: Set the port of the device.

• DHCP: Set whether or not to use DHCP. If DHCP setting is disabled, the user can modify PORT, IP Address, Gateway and Subnet Mask.

• IP Address: View the IP address of the device. To modify, disable DHCP setting.

• Gateway: View the gateway of the device. To modify, disable DHCP setting.

• Subnet Mask: View the subnet mask of the device. To modify, disable DHCP setting.

• DNS: Set the DNS server address.

4 To modify network information manually, disable DHCP setting. When you press , you can modify PORT, IP Address, Gateway,

Subnet Mask and DNS.

• Ethernet cannot be used with Wireless at the same time.

Wireless

1 Press and authenticate with the Admin level credential.
2 Press Network > Device > Wireless.
3 When you activate Wireless setting, the list of networks available to connect will be displayed.

Note

NETWORK

18

4 Select the network you wish to connect to and enter the password. When you press OK, the connection to the wireless network will

be made.

5 To set the network information of wireless LAN manually, press of the network name you wish to use and disable DHCP setting.

Pressing allows you to modify IP Address, Gateway and Subnet Mask.

• Wireless cannot be used with Ethernet at the same time.

• To c onnect to Wireless, a wireless router is required. For content regarding the installation and configuration of wireless router, refer to the user's

manual of the wireless router.

Server

1 Press and authenticate with the Admin level credential.
2 Press Network > Server.

• Connection Mode: When you select Device > Server, you can send a connection signal from the device to a server with the input information
directly. When you select Server > Device, Server IP and Server Port cannot be entered.

• Server IP: Enter the IP of the PC where BioStar 2 is installed. Input is accepted only when Server> Device is set for Connection Mode.

• Server URL: You can enter the BioStar 2 server’s URL instead of Server IP. Input is accepted only when Server> Device is set for Connection Mode.

• Server Port: Enter the port of the PC where BioStar 2 is installed. Input is accepted only when Server> Device is set for Connection Mode.

Note

NETWORK

19

Serial Settings

RS-485

1 Press and authenticate with the Admin level credential.
2 Press Network > RS-485 and change the desired item.

• Mode: Select the RS-485 mode.

• Baud Rate: Select a desired baud rate.

DISPLAY & SOUND

20

DISPLAY & SOUND

You can change the display and sound settings of the device.

1 Press and authenticate with the Admin level credential.
2 Press DISPLAY & SOUND.
3 Change the desired item.

• Home Screen: Select items to be displayed in the background of the home screen.

• Language: Set the language you wish to use.

• Menu Timeout: Set the time (sec) for the menu screen to disappear automatically. If there is no button input during a set time, the screen will

return to the home screen.

• Msg Timeout: Set the time (sec) for a setting complete message or information message to disappear automatically.

• Backlight Timeout: Set the time (second) to turn off the lighting of LCD screen.

• Voice Instruction: Set to use the voice instruction instead of alarm sounds.

• Volume : Set the volume.

Device

21

Device

Camera

Set by checking the frequency to prevent an image from blinking. BioStation A2 supports both 50 Hz and 60 Hz.

1 Press and authenticate with the Admin level credential.
2 Press Device > Camera > Power Line Frequency.
3 Select and set the desired item and press OK.

Relay

You can set the open time and the input port of the exit button in the device.

1 Press and authenticate with the Admin level credential.
2 Press Device > Relay.

• Open Time: Set the duration for the door to remain open when standard user authentication has been carried out.

• Exit Button: Select the input port where the exit button is connected.

• Switch: Select the relay type (N/O or N/C).

Date & Time

You can set date and time. Set the date and time accurately in order to collect accurate log data.

1 Press and authenticate with the Admin level credential.
2 Press Device > Date & Time.
3 Change the desired item.

• Date: Check the current date. To modify it directly, disable Time Sync.

• Time: Check the current time. To modify it directly, disable Time Sync.

• Time Zone: Set the time reference of the current location.

• Time Sync: Synchronize the server and the time. If you wish to synchronize the server and the time, enable Time Sync.

• Date Format: Set the date format. You can select among YYYY/MM/DD, MM/DD/YYYY and DD/MM/YYYY.

• Time Format: Set the time format. You can select either 24-Hour or AM/PM.

Device

22

Device Info

You can view the model name, firmware version of Device ID and MAC address.

1 Press and authenticate with the Admin level credential.
2 Press Device > Device Info.
3 You can view the information including Model Name, Device ID, HW, FW, Kernel, MAC and WiFi MAC.

Memory Info

You can view the status of memory usage.

1 Press and authenticate with the Admin level credential.
2 Press Device > Memory Info.

USB Memory

You can connect USB memory, import the user information from the device or export the user information or logs to the device. Also, you
can upgrade the firmware.

1 Press and authenticate with the Admin level credential.
2 Press Device > USB Memory.
3 Select the desired item and change the setting.

• Export: Select information which you want to expor t to the connected USB memory. Select the desired item and press OK.

• Import: Select User to import the user information from the connected USB memory. Select the desired item and press OK.

• FW Upgrade: If firmware files are saved in the connected USB memory, press OK to upgrade the fi rmware.

The type of supported USB memory is as follows. If you use a different type of USB memory, the function may not operate normally.

• Samsung Electronics: SUM-LSB 8GB, SUM-PSB 8GB, SUM-PSB 16GB, SUM-BSG 32GB

• LG El ectronics: X TICK J3 WINDY 8GB, SMART USB MU1 White 8GB, MU 1 USB 32GB, MU28GBC 32GB, XTICK MOBY J1 16GB

• SanDisk: Cruzer 16GB, Cruzer Blade CZ50 4GB, Cruzer Blade CZ50 32GB, CZ48 Ultra USB 3.0 64GB, CZ80 USB3.0 64GB, CZ52 64GB, Cruzer Glide Z60

128GB, Cruzer Force CZ71 32GB

• Sony: Micro Vault Click 8GB, MicroVault CLICK 16GB, USM-SA1 32GB

• Transcend: JetFlash 760 8GB, JetFlash 760 32GB, JetFlash 500 8GB

• memorette: MINI500 8GB

• A-DATA: S102 PRO 8GB

• TG Sambo: Pastel 8GB

Restart Device

You can restart the device.

1 Press and authenticate with the Admin level credential.
2 Press Device > Restart Device.
3 To restart the device, press OK. To cancel, press Cancel.

Note

Device

23

Restore Default

Device settings, network setting, logs and user levels will be reset.

1 Press and authenticate with the Admin level credential.
2 Press Device > Restore Default.

3 To reset all device settings, select Reset All and press OK. To reset all settings except for network settings, select Reset without

Network Settings and press OK.

• When you reset, the user level will be reset as well. After resetting, make sure to set the user level again.

• Language setting will not change after resetting.

Note

T&A Mode

24

T&A Mode

You can set how to register T&A Mode.

1 Press and authenticate with the Admin level credential.
2 Press T&A Mode.

3 Select and set the desired item.

• T&A Mode: Set the method to use T&A mode.

• T&A Code: Register a new T&A code.

• T&A Event: View T&A event.

• T&A Required: Set to require a user to select a T&A event when authenticating.

• Job Code: Select whether or not to use Job Code.

4 To save settings, press OK.

EVENT LOG

25

EVENT LOG

Search Log

You can set a condition and search a log.

1 Press and authenticate with the Admin level credential.
2 Press EVENT LOG.
3 Press and change the condition. When you press OK, a log that matches the condition will be displayed on the screen.

Detail View Log

1 Press and authenticate with the Admin level credential.
2 Press EVENT LOG.
3 Select a log to view detailed contents.

EVENT LOG

26

Delete All Logs

You can delete all saved logs.

1 Press and authenticate with the Admin level credential.
2 Press EVENT LOG.
3 To delete all logs, press and then press OK. To cancel, press Cancel.

View Log Usage

You can check the status of log usage.

1 Press and authenticate with the Admin level credential.
2 Press EVENT LOG.
3 Press .

Troubleshooting

27

Troubleshooting

Checklist before reporting a failure

Category Problem Solution

Power

The power is being supplied but
the device does not operate.

• If the terminal and the bracket are far away from each other, the device may not

operate due to the temper switch.

• Check the adaptor or the power cable.

PIN

I lost my PIN.

• For a normal user PIN, request it from the administrator and enter it again.

• If you have lost the Admin PIN, contact the installation company.

I entered my PIN and pressed the
OK button, but I still cannot
open the door.

• Check if you have entered the registered PIN correctly.

• Check if you have changed the PIN recently.

• If you cannot remember the PIN, request it from the administrator and enter it

again.

Fingerprint

The fingerprint has been
enrolled but fingerprint
authentication cannot be done
smoothly and errors occur
frequently.

• Check ‘How to enroll a fingerprint correctly’ and enroll the fingerprint again.

• If your fingerprint has a cut, the device may recognize your fingerprint as

someone else's fingerprint.

• If there are a large number of enrolled fingerprints, change Matching Timeout

and try again.

• The authentication rate may vary for each fingerprint due to different

characteristics. Enroll the fingerprint of another finger.

Suddenly fingerprint
authentication cannot be done.

• Check if the finger or the fingerprint sensor is smeared with sweat, water or dust,

and wipe the finger or the fingerprint sensor clean.

• Wipe your finger and the fingerprint sensor with a dry towel and then try again.

• If the fingerprint of your finger is too dry, blow on the fingerprint and then try

again.

Door Lock

The door cannot be locked
when I close the door.

• The electric lock may be malfunctioning. Have an inspection through the

installation company.

Time

Suddenly the time has become
incorrect.

• BioStation A2 is equipped with a built-in battery but if power is not supplied for

a long time, the built-in battery may die, causing the time to become incorrect.
You can correct the time by referring to Date & Time.

Admin
Access

I lost my Admin PIN, so I cannot
access the Admin mode.

• The administrator grants an access permission in BioStation A2, so only the

administrator can access the Admin menu.

• If you need to access the Admin menu, you can issue a PIN through a required

procedure. Ask the installation company for the procedure to issue the
password.

Product Specifications

28

Product Specifications

Category Feature Specification

Credential

Biometric

Fingerprint

RF Option

2.4 GHz, 13.56MHz Mifare/DesFire/DesFire EV1/Felica/NFC,

13.56MHz iClass SE

RF read range*

MIFARE: 50 mm, DESFire: 50 mm, Felica: 30 mm, ISO15693: 50 mm

LFD

Supported

General

CPU

1.0 GHz Quad Core

Memory

8GB Flash + 1GB RAM

LCD type

5” color TFT touch

LCD resolution

480 x 854

LED

Multiple colors

Sound

24 bit/Voice DSP (echo cancel)

Operating temperature

-20°C - 50°C

Storage temperature

-40°C - 70°C

Operating humidity

0% - 80%, non-condensing

Storage humidity

0% - 90%, non-condensing

Camera type

CMOS 2M pixels

Camera resolution

1600 x 1200

Camera angle

Diagonal 122°, Horizontal 64.7°, Vertical 103.3°

Dimension (W x H x D)

155 mm x 155 mm x 40 mm

Weight

Device: 440g

Bracket: 89g (Including washer and bolt)

Certificates

CE, FCC, KC, RoHS, REACH, WEEE

Fingerprint

Image dimension

272 x 320 pixels

Image bit depth

8bit, 256 grayscale

Resolution

500 dpi

Template

SUPREMA / ISO 19794-2 / ANSI 378

Extractor / Matcher

MINEX certified and compliant

LFD

Supported

Capacity

Max. User (1:1)

500,000

Max. User (1:N)

100,000

Max. Template (1:1)

1,000,000

Max. Template (1:N)

200,000

Max. Text Log

5,000,000

Max. Image Log

50,000

Interface

Wi-Fi

Supported

Ethernet

Supported (10/100 Mbps, auto MDI/MDI-X)

RS-485

1ch Host or Slave (Selectable)

Wiegand

1ch Input, 1ch Output

TTL input

1ch Input

Relay

2 Relay

USB

USB 2.0 (Host)

SD Card

microSD card (Supports up to 32GB)

PoE

Supported (IEEE 802.3af compliant)

Tamper

Supported

Electrical

Power

Voltage: 12VDC

Current: Max. 850 mA

Switch input VIH

Min.: 3V
Max.: 5V

Switch input VIL

Max.: 1V

Switch Pull-up resistance

4.7kΩ (The input pots are pulled up with 4.7kΩ.)

Wiegand o utput VOH

More than 4.8V

Wiegand o utput VOL

Less than 0.2 V

Wiegand output Pull-up
resistance

Internally pulled up with 1 kΩ

Relay

Voltage: Max. 30VDC
Current: Max. 1A

* RF read range will vary depending on installation environment.

Product Specifications

29

Dimensions

(Unit: mm)

FCC compliance information

30

FCC compliance information

THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Modifications not expressly approved by the manufacturer may void the user's authority to operate the equipment under FCC rules.

This appliance and its antenna must not be located together or operated in conjunction with any other antenna or transmitter.

A minimum separation distance of 20 cm must be maintained between the antenna and individuals for this appliance to satisfy the RF

exposure requirements.

EU Declaration of Conformity (CE)

This product is CE marked according to the provisions of the R&TTE Directive (1999/5/EC).
Suprema Inc. hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive
1999/5/EC. This device is Class 1 radio equipment under the European Radio and Telecommunications Terminal Equipment (R&TTE)
Directive (1999/5/EC).

For more information, contact us using the following contact information.
Suprema Inc.
Website: https://www.supremainc.com
Address: Parkview Tower F16, 248, Jeongjail-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Korea (Jeongja-dong 6)
Tel: .[phone] / Fax: [phone]

Appendix

31

Appendix

Escape clause

• The information in this manual is provided with regard to the Suprema's products.

• The right to use is acknowledged only for products included in the terms and conditions of the sales agreement guaranteed by

Suprema. The right of license to other intellectual property rights not discussed in this manual is not acknowledged.

• Suprema does not guarantee or hold responsibility for the suitability and commerciality of the product for a specific purpose, or the
infringement of patent, copyright, or other intellectual property rights with regard to sales or usage of Suprema's products.

• Do not use a Suprema product in situations related to medical, rescue of human lives, or maintenance of life, as a person may get
injured or lose his/her life due to product malfunction. If an accident occurs while a consumer is using the product under the situations
described as examples above, employees, subsidiaries, branches, affiliated companies and distributors of Suprema do not accept
responsibility nor will they reimburse for all related direct and indirect expenses or expenditure including attorney fees even if the
consumer has discovered any shortcomings in the product design or manufacturing process and claims this as a significant fault.

• Suprema may modify the product size and specifications at any time without proper notice in order to improve the safety, function and
design of the product. Designers must keep in mind that functions or descriptions indicated as "to be implemented" or "undefined"
may change at any time. Suprema will implement or define such functions or descriptions in the near future and Suprema accepts no
responsibility for compatibility issues and any other problems arising from such compatibility issues.

• If you wish to obtain the newest specifications before ordering the product, contact Suprema through a Sales Representative or local
distributor of Suprema.

Copyright notice

The copyright of this document is vested in Suprema. The rights of other product names, trademarks and registered trademarks are vested
in each individual or organization that owns such rights.

www.supremainc.com

www.supremainc.com