Superior BGE18NT, BGE2436NT, BGE18PT, BGE2436PT Installation And Operation Instructions Manual
Page 1
Installation and Operation Instructions
Superior™ Unvented (Vent-Free) Gas Log Heater
P/N 126826-01 Rev. A 01/2014 Models
BGE18NT BGE18PT BGE2436NT BGE2436PT
P126826-01
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
This appliance may be installed in an aftermarket permanently located, manufactured (mobile) home, where not
prohibited by local codes. This appliance is only for use with the type of gas indicated on the rating plate. This
appliance is not convertible for use with other gases.
WARNING: This appliance is for installation only in a solid-fuel burning masonry or UL127 factory-built
fireplace or in a listed ventless firebox enclosure. It is design-certified for these installations in accordance
with ANSI Z21.11.2. Exception: DO NOT install this appliance in a factory-built fireplace that includes
instructions stating it has not been tested or should not be used with unvented gas logs.
This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it is installed. Provisions
for adequate combustion and ventilation air must be provided. Refer to Air for Combustion and Ventilation
section on page 6 of this manual.
WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
— Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
— Installation and service must be performed by a qualified installer, service agency or the gas supplier.
Page 2
SAFETY
TABLE OF CONTENTS
Safety .................................................................. 2
Unpacking............................................................ 5
Product Identication ........................................... 5
Local Codes......................................................... 5
Product Features ................................................. 6
Air For Combustion and Ventilation ..................... 6
Installation ........................................................... 9
Operation ........................................................... 23
Inspecting Burners............................................. 25
Cleaning and Maintenance ................................ 26
Optional Positioning of
Thermostat Sensing Bulb .................................. 27
Troubleshooting ................................................. 28
Specications .................................................... 32
Parts .................................................................. 33
Replacement Parts ............................................ 38
Service Hints ..................................................... 38
Technical Service............................................... 38
Accessories ....................................................... 38
Warranty ............................................................ 46
WARNING: Improper
installation, adjustment,
alteration, service or
maintenance can cause
injury or property damage. Refer to this manual
for correct installation
and operational procedures. For assistance or
additional information
consult a qualified installer, service agency or
the gas supplier.
WARNING: This appliance is for installation
only in a solid-fuel burning
masonry or UL127 factory-
built replace or in a listed
ventless firebox enclo-
sure. It is design-certied
for these installations in
accordance with ANSI
Z21.11.2. Exception: DO
NOT install this appliance
in a factory-built replace
that includes instructions
stating it has not been tested or should not be used
with unvented gas logs.
WARNING: This is an
unvented gas-red heater. It uses air (oxygen)
from the room in which
it is installed. Provisions
for adequate combustion
and ventilation air must
be provided. Refer to Air
for Combustion and Ventilation section on page 6
of this manual.
This appliance may be installed in an aftermarket,*
permanently located,
manufactured (mobile)
home, where not prohibited by local codes.
This appliance is only for
use with the type of gas
indicated on the rating
plate. This appliance is
not convertible for use
with other gases.
* Aftermarket: Completion of sale, not for
purpose of resale, from the manufacturer
Page 3
WARNING: This product contains and/or generates chemicals
known to the state of California
to cause cancer or birth defects
or other reproductive harm.
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, op-
erate or service this replace.
Improper use of this replace
can cause serious injury or
death from burns, re, explosion, electrical shock and carbon
monoxide poisoning.
DANGER: Carbon monoxide
poisoning may lead to death!
Carbon Monoxide Poisoning: Early signs of
carbon monoxide poisoning resemble the u,
with headaches, dizziness or nausea. If you
have these signs, the replace may not be
working properly. Get fresh air at once! Have
replace serviced. Some people are more affected by carbon monoxide than others. These
include pregnant women, people with heart or
lung disease or anemia, those under the inu-
ence of alcohol and those at high altitudes.
Natural and Propane/LP gases are odorless.
An odor-making agent is added to these gases.
The odor helps you detect a gas leak. However,
the odor added to the gas can fade. Gas may
be present even though no odor exists.
Make certain you read and understand all
warnings. Keep this manual for reference. It
is your guide to safe and proper operation of
this replace.
WARNING: Any change to
this heater or its controls can
be dangerous.
WARNING: Do not use a
blower insert, heat exchanger
insert or other accessory not approved for use with this heater.
SAFETY
Continued
WARNING: Do not allow fans
to blow directly into the replace.
Avoid any drafts that alter burner
ame patterns. Ceiling fans can
create drafts that alter burner ame
patterns. Altered burner patterns
can cause sooting.
Due to high temperatures, the appliance should be located out of
trafc and away from furniture and
draperies.
Do not place clothing or other
ammable material on or near the
appliance. Never place any objects
on the heater.
Heater base assembly becomes
very hot when running heater. Keep
children and adults away from hot
surface to avoid burns or clothing
ignition. Heater will remain hot for a
time after shutdown. Allow surface
to cool before touching.
Carefully supervise young children
when they are in the room with heater.
When using the hand-held remote
accessory, keep selector switch in
the OFF position to prevent children
from turning on burners with remote.
You must operate this heater with
the replace screen and hood in
place. Make sure replace screen
and hood are in place before running
heater. The replace screen shall
have openings for introduction of
combustion air.
Keep the appliance area clear and
free from combustible materials,
gasoline and other ammable vapors and liquids.
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126826-01A4
SAFETY
Continued
1. This appliance is only for use with the type
of gas indicated on the rating plate. This
appliance is not convertible for use with
other gases.
2. Do not place propane/LP supply tank(s)
inside any structure. Locate propane/
LP supply tank(s) outdoors (propane/LP
units only).
3. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not
use any phone in your building
• immediately call your gas supplier from
a neighbor’s phone. Follow the gas supplier’s instructions
• if you cannot reach your gas supplier,
call the re department
4. This heater shall not be installed as a vented
appliance.
5. Before installing in a solid fuel burning replace, the chimney ue and rebox must
be cleaned of soot, creosote, ashes and
loose paint by a qualied chimney cleaner.
Creosote will ignite if highly heated. A dirty
chimney ue may create and distribute
soot within the house. Inspect chimney
ue for damage. If damaged, repair ue
and rebox before operating heater.
6. Do not burn solid-fuel in a replace in
which a vent-free room heater is installed.
7. If replace has glass doors, never operate
this heater with glass doors closed. Any
glass doors shall be fully opened when
the appliance in operation. If you operate
heater with doors closed, heat buildup
inside replace will cause glass to burst.
Make sure there are no obstructions
across openings of replace.
8. To prevent the creation of soot, follow the
instructions in Cleaning and Maintenance,
page 29.
9. Before using furniture polish, wax, carpet
cleaner or similar products, turn heater off. If
heated, the vapors from these products may
create a white powder residue within burner
box or on adjacent walls and furniture.
10. This heater needs fresh, outside air ventilation to run properly. This heater has an
Oxygen Depletion Sensing (ODS) safety
shutoff system. The ODS shuts down the
heater if enough fresh air is not available.
See Air for Combustion and Ventilation,
page 6. If heater keeps shutting off, see
Troubleshooting, page 31.
11. Do not run heater
• where ammable liquids or vapors are
used or stored
• under dusty conditions
12. Do not use this heater to cook food or burn
paper or other objects.
13. Do not use heater if any part has been exposed to or under water. Immediately call
a qualied service technician to inspect
the room heater and to replace any part
of the control system and any gas control
which has been under water.
14. Do not operate heater if any log is broken.
Do not operate heater if a log is chipped
(dime-sized or larger).
15. Turn heater off and let cool before servic-
ing, installing or repairing. Only a qualied
service person should install, service or
repair heater.
16. Operating heater above elevations of
4,500 feet may cause pilot outage.
17. To prevent performance problems, do not
use propane/LP fuel tank of less than 100
lb. capacity (propane/LP units only).
18. Provide adequate clearances around air
openings.
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126826-01A 5
PRODUCT IDENTIFICATION
Figure 1 - Product Identication
Control
Knob
Base Assembly
Ignitor on
the side
Rear Burner
LOCAL CODES
State of Massachusetts: The installation must be made by a licensed plumber
or gas fitter in the Commonwealth of
Massachusetts.
Sellers of unvented propane or natural
gas-red supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
Vent-free gas products are prohibited for
bedroom and bathroom installation in the
Commonwealth of Massachusetts.
UNPACKING
CAUTION: Do not remove the
data plates from the grate assembly. The data plates contain
important warranty and safety
information.
1. Remove logs and heater base assembly
from cartons.
Note: Do not pick up heater base assem-
bly by burners. This could damage heater.
Always handle base assembly by grate.
2. Remove all protective packaging applied
to logs and heater for shipment.
3. Check heater for any shipping damage.
If heater is damaged call INNOVATIVE
HEARTH PRODUCTS at 1-800-655-2008
for replacement parts before returning to
dealer.
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of The National Fuel
Gas Code, ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
Left
Side
Right
Side
Front
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126826-01A6
AIR FOR COMBUSTION AND VENTILATION
PRODUCT FEATURES
OPERATION
This heater is clean burning. It requires no
outside venting. There is no heat loss out a
vent or up a chimney. Heat is generated by
both realistic ames and glowing coals. This
heater is designed for vent-free operation with
ue damper closed. It has been tested and approved to ANSI Z21.11.2 standard for unvented
heaters. State and local codes in some areas
prohibit the use of vent-free heaters.
SAFETY DEVICE
This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The
ODS/pilot is a required feature for vent-free
room heaters. The ODS/pilot shuts off the
heater if there is not enough fresh air.
ELECTRONIC IGNITION SYSTEM
This heater has an electronic ignitor to light
heater fuel supply.
WARNING: This heater shall
not be installed in a room or
space unless the required volume of indoor combustion air
is provided by the method described in the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, the
International Fuel Gas Code, or
applicable local codes. Read the
following instructions to insure
proper fresh air for this and
other fuel-burning appliances
in your home.
Today’s homes are built more energy efcient
than ever. New materials, increased insulation
and new construction methods help reduce
heat loss in homes. Home owners weather
strip and caulk around windows and doors
to keep the cold air out and the warm air in.
During heating months, home owners want
their homes as airtight as possible.
While it is good to make your home energy
efcient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning appliances need fresh air for proper combustion
and ventilation.
Exhaust fans, replaces, clothes dryers and
fuel burning appliances draw air from the house
to operate. You must provide adequate fresh
air for these appliances. This will insure proper
venting of vented fuel-burning appliances.
PROVIDING ADEQUATE
VENTILATION
The following are excerpts from National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation.
All spaces in homes fall into one of the three
following ventilation classications:
1. Unusually Tight Construction
2. Unconned Space
3. Conned Space
The information on pages 6 through 8 will help
you classify your space and provide adequate
ventilation.
Unusually Tight Construction
The air that leaks around doors and windows
may provide enough fresh air for combustion
and ventilation. However, in buildings of unusually tight construction, you must provide
additional fresh air.
Unusually tight construction is dened as
construction where:
a. walls and ceilings exposed to the out-
side atmosphere have a continuous
water vapor retarder with a rating of
one perm (6 x 10
-11
kg per pa-sec-m2) or
less with openings gasketed or sealed
and
b. weather stripping has been added on
openable windows and doors and
c. caulking or sealants are applied to
areas such as joints around window
and door frames, between sole plates
and oors, between wall-ceiling joints,
between wall panels, at penetrations
for plumbing, electrical and gas lines
and at other openings.
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126826-01A 7
AIR FOR COMBUSTION AND VENTILATION
Continued
If your home meets all of the three criteria
above, you must provide additional fresh
air. See Ventilation Air From Outdoors,
page 8.
If your home does not meet all of the
three criteria above, proceed to Determining Fresh-Air Flow For Heater Location,
below.
Conned and Unconned Space
The National Fuel Gas Code, ANSI Z223.1/
NFPA 54 denes a conned space as a space
whose volume is less than 50 cubic feet per
1,000 Btu/hr (4.8 m3 per kw) of the aggregate
input rating of all appliances installed in that
space and an unconned space as a space
whose volume is not less than 50 cubic feet
per 1,000 Btu/hr (4.8 m3 per kw) of the ag-
gregate input rating of all appliances installed
in that space. Rooms communicating directly
with the space in which the appliances are
installed*, through openings not furnished
with doors, are considered a part of the unconned space.
* Adjoining rooms are communicating only if
there are doorless passageways or ventilation
grills between them.
DETERMINING FRESH-AIR FLOW
FOR HEATER LOCATION
Determining if You Have a Conned or
Unconned Space
Use this work sheet to determine if you have
a conned or unconned space.
Space: Includes the room in which you will install
replace plus any adjoining rooms with doorless passageways or ventilation grills between
the rooms.
1. Determine the volume of the space (length
x width x height).
Length x Width x Height =__________cu. ft.
(volume of space)
Example: Space size 20 ft. (length) x 16 ft.
(width) x 8 ft. (ceiling height) = 2560 cu. ft.
(volume of space)
If additional ventilation to adjoining room
is supplied with grills or openings, add the
volume of these rooms to the total volume
of the space.
2. Multiply the space volume by 20 to determine
the maximum Btu/Hr the space can support.
________ (volume of space) x 20 = (Maxi-
mum Btu/Hr the space can support)
Example: 2560 cu. ft. (volume of space) x 20
= 51,200 (maximum Btu/Hr the space can
support)
3. Add the Btu/Hr of all fuel burning appliances
in the space.
Vent-free replace __________ Btu/Hr
Gas water heater* __________ Btu/Hr
Gas furnace __________ Btu/Hr
Vented gas heater __________ Btu/Hr
Gas replace logs __________ Btu/Hr
Other gas appliances* + _________ Btu/Hr
Total = _________ Btu/Hr
* Do not include direct-vent gas appliances.
Direct-vent draws combustion air from the
outdoors and vents to the outdoors.
Example:
Gas water heater __________ Btu/Hr
Vent-free replace + _________ Btu/Hr
Total = _________ Btu/Hr
4.
Compare the maximum Btu/Hr the space can
support with the actual amount of Btu/Hr used.
_______ Btu/Hr (maximum can support)
_______ Btu/Hr (actual amount used)
Example: 51,200 Btu/Hr (maximum the
space can support)
73,000 Btu/Hr (actual amount of
Btu/Hr used)
The space in the above example is a conned
space because the actual Btu/Hr used is more
than the maximum Btu/Hr the space can support. You must provide additional fresh air. Your
options are as follows:
A. Rework worksheet, adding the space of an
adjoining room. If the extra space provides
an unconned space, remove door to adjoining room or add ventilation grills between
rooms. See Ventilation Air From Inside
Building, page 8.
B. Vent room directly to the outdoors. See
Ventilation Air From Outdoors, page 8.
C. Install a lower Btu/Hr replace, if lower Btu/
Hr size makes room unconned.
If the actual Btu/Hr used is less than the maxi-
mum Btu/Hr the space can support, the space is
an unconned space. You will need no additional
fresh air ventilation.
40,000
33,000
73,000
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126826-01A8
AIR FOR COMBUSTION AND VENTILATION
Continued
Figure 3 - Ventilation Air from Outdoors
Outlet
Air
Ventilated
Attic
Outlet
A
ir
Inlet
Air
Inlet Air
Ventilated
Crawl Space
To
Crawl
Space
To Attic
WARNING: If the area in which
the heater may be operated does
not meet the required volume for
indoor combustion air, combustion and ventilation air shall be
provided by one of the methods
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA 54,
the International Fuel Gas Code,
or applicable local codes.
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining
unconned space. When ventilating to an
adjoining unconned space, you must provide
two permanent openings: one within 12" of the
ceiling and one within 12" of the oor on the
wall connecting the two spaces (see options
1 and 2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure 2).
Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
Figure 2 - Ventilation Air from Inside Building
Or
Remove
Door into
Adjoining
Room,
Option
3
Ventilation Grills
Into Adjoining Room,
Option 2
Ventilation
Grills Into
Adjoining
Room,
Option 1
12"
12"
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two permanent openings: one within 12" of the ceiling
and one within 12" of the oor. Connect these
items directly to the outdoors or spaces open
to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size
of ventilation grills or ducts.
IMPORTANT: Do not provide openings for
inlet or outlet air into attic if attic has a thermostat-controlled power vent. Heated air entering
the attic will activate the power vent.
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126826-01A 9
INSTALLATION
WARNING: Seal any fresh
air vents or ash clean-out doors
located on oor or wall of replace. If not, drafting may cause
pilot outage or sooting. Use a
heat-resistant sealant. Do not
seal chimney ue damper.
WARNING: Never install the
heater
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture,
clothing or other ammable
objects are less than 36" from
the front and 42" from top
heater, For side clearances
see Figure 4 page 10
• in high trafc areas
• in windy or drafty areas
CAUTION: This heater creates warm air currents. These
currents move heat to wall surfaces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as, but
not limited to, tobacco smoke,
aromatic candles, cleaning uids, oil or kerosene lamps, etc.) in
the air exist, may discolor walls
or cause odors.
IMPORTANT: Vent-free heaters add moisture
to the air. Although this is benecial, installing
heater in rooms without enough ventilation
air may cause mildew to form from too much
moisture. See Air for Combustion and Ventila-
tion, page 6.
NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your primary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
WARNING: A qualied service person must install heater.
Follow all local codes.
WARNING: Before installing
in a solid fuel burning replace,
the chimney ue and rebox
must be cleaned of soot, creosote, ashes and loose paint by
a qualified chimney cleaner.
Creosote will ignite if highly
heated. A dirty chimney ue may
create and distribute soot within
the house. Inspect chimney and
rebox ue for damage. If damaged, repair ue and rebox
before operating heater.
WARNING: Any outside air
ducts and/or ash dumps in the
replace shall be permanently
closed at time of appliance installation.
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126826-01A10
CHECK GAS TYPE
Use the correct type of gas (natural or propane/
LP). If your gas supply is not the correct gas
type, do not install heater. Call dealer where
you bought heater for proper type heater.
WARNING: This appliance is
equipped for either natural gas
or propane/LP gas but not both.
Gas type is indicated on the rating plate. Field conversion is not
permitted.
INSTALLATION AND CLEARANCES
FOR VENT-FREE OPERATION
WARNING: Maintain the
minimum clearances. If you
can, provide greater clearances
from oor, ceiling and adjoining
wall.
Minimum Fireplace Clearance to
Combustible Materials
Side Wall 16", Ceiling 42", Floor 5",
Front 36"
INSTALLATION
Continued
Figure 4 - Minimum Clearance for
Combustible to Wall
*Minimum 16" from Side Wall
*
Example
Carefully follow these instructions. This will
ensure safe installation into a masonry,
UL127-listed manufactured replace or listed
vent-free rebox.
Minimum Clearances For Side
Combustible Material, Side Wall and
Ceiling
A. Clearances from the side of the replace
cabinet to any combustible material and
wall should follow diagram in Figure 4.
Example: The face of a mantel, bookshelf,
etc. is made of combustible material and
protrudes 3 1/2" from the wall. This combustible material must be 4" from the side
of the replace cabinet (see Figure 4).
Note: When installing your gas logs into
a manufactured rebox, follow rebox
manufacturer’s instructions for minimum
clearances to combustible materials.
B. Clearances from the top of the replace
opening to the ceiling should not be less
than 42".
LOG SIZING REQUIREMENTS
Log Set
Model
No.
Minimum Firebox Size
Height Depth
Front
Width
Rear*
Width
LBG18-SM 17" 13.5" 20" 14"
LBG24-SM 17" 13.5" 26" 18"
LBG30-SM 21'' 13.5'' 32'' 22''
LBG36-SM 21'' 13.5'' 38'' 27.5''
LBG18-BM 17'' 14.5'' 26'' 20''
LBG24-BM 17'' 14.5'' 29'' 22''
LBG30-BM 21'' 14.5'' 32'' 22''
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126826-01A 11
INSTALLATION
Continued
Figure 5 - Heat Resistant Material (Slate,
Marble, Tile, etc.) Above Fireplace
Noncombustible
Material
Distance (A)
Requirements for Safe
Installation
1
2" or more Noncombustible mate-
rial OK.
Between 8" and 12"
24", 30" or 36" Models:
Install replace hood
accessory (GA6050 or
GA6053 see Acces-
sories, page 45). 18"
Model: Noncombustible
material OK.
Less than 8"
Noncombustible material must be extended
to at least 8". See
Between 8" and 12",
above. If you cannot ex-
tend material, you must
operate heater with ue
damper open.
MINIMUM NONCOMBUSTIBLE
MATERIAL CLEARANCES
If Not Using Mantel
Note: If using a mantel proceed to If Using
Mantel. If not using a mantel, follow the information on this page.
You must have noncombustible material(s)
above the replace opening. Noncombustible
materials (such as slate, marble, tile, etc.)
must be at least 1/2" thick. With sheet metal,
you must have noncombustible material behind it. Noncombustible material must extend
at least 8" up (for all models). If noncombus-
tible material is less than 12", you must install
the replace hood accessory (24", 30" and
36" Models Only). See Figure 5 for minimum
clearances.
If Using Mantel
You must have noncombustible material(s)
above the replace opening. Noncombustible
materials (such as slate, marble, tile, etc.)
must be at least 1/2" thick. With sheet metal,
you must have noncombustible material behind it. Noncombustible material must extend
at least 8" up (for all models). If noncombus-
tible material is less than 12", you must install
the replace hood accessory (24", 30" and 36"
Models Only). Even if noncombustible mate-
rial is more than 12", you may need the hood
accessory to deect heat away from your
mantel shelf. See Figures 5 and 6 and Figure
7, page 9, for minimum clearances.
MANTEL CLEARANCES
In addition to meeting noncombustible mate-
rial clearances, you must also meet required
clearances between replace opening and
mantel shelf. If you do not meet the clearances
listed below, you will need a hood.
Determining Minimum Mantel Clearance
If you meet minimum clearance between
mantel shelf and top of replace opening, a
hood is not required (see Figure 6).
Figure 6 - Minimum Mantel Clearances
Without Using Hood
Minimum
Noncombustible
Material
Minimum
Noncombustible
Material Height
Distances to
Underside of
Mantel
Top of
Fireplace
Opening
Underside of
Mantel Shelf
12"
8"
(A)
18"
14"
20"
17"
22"
19"
24"
20"
All minimum
distances are
in inches
Log Set
24"/30"/36"
Models
18" Model
2 1/2"
6"
8"
10"
Mantel Shelf
Heat Resistant
Material
(A)
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126826-01A12
INSTALLATION
Continued
Determining Minimum Mantel Clearance
When Using a Hood
If minimum clearances in Figure 6, page 11, are
not met, you must have a hood. When using
a hood there are still certain minimum mantel
clearances required. Follow minimum clear-
ances shown in Figure 7, when using hood.
NOTICE: Surface temperatures
of adjacent walls and mantels
become hot during operation.
Walls and mantels above the
firebox may become hot to
the touch. If installed properly,
these temperatures meet the
requirement of the national
product standard. Follow all
minimum clearances shown in
this manual.
NOTICE: If your installation does
not meet the minimum clearances shown, you must do one
of the following:
• operate the logs only with the
ue damper open
• raise the mantel to an accept-
able height
• remove the mantel
Figure 8 - Minimum Fireplace Clearances
If Installed at Floor Level
Figure 7 - Minimum Mantel Clearances
When Using Hood
FLOOR CLEARANCES
A. If installing appliance on the oor level,
you must maintain the minimum distance
of 14" to combustibles (see Figure 8).
B. If combustible materials are less than
14" to the replace, you must install appliance at least 5" above the top surface
of combustible ooring including tile and
carpet. (see Figure 9).
Figure 9 - Minimum Fireplace Clearances
Above Combustible Flooring
Minimum
Noncombustible
Material
8"
Min.
12" 15" 18"
All minimum
distances are
in inches
Log Sets
18", 24",
30" & 36"
Models
20"
2
1
/2
"
6"
8"
10"
12"
Distances to
Underside of
Mantel
Hood
(GA6050 or
GA6053)
Top of
Fireplace
Opening
Underside of
Mantel Shelf
Mantel Shelf
INSTALLING HEATER BASE
ASSEMBLY
WARNING: You must secure
this heater to replace oor. If
not, heater will move when you
adjust controls. Moving heater
may cause a gas leak.
CAUTION: Do not pick up
heater base assembly by burners. This could damage heater.
Only handle base assembly by
grates.
14"
Min.
Combustible
Material
Noncombustible Material
Hearth
5"
Min.
Combustible
Material
Page 13
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126826-01A 13
INSTALLATION
Continued
Heater Gas
Regulator
Flexible Gas Hose (if
allowed by local codes)
Figure 10 - Attaching Flexible Gas Hose to
Heater Gas Regulator (Thermostatically-
Controlled Models Only)
Figure 11 - Attaching Base to Fireplace
Floor
Masonry
Screw
WARNING: If installing in a
sunken replace, special care
is needed. You must raise the
replace oor to allow access
to heater control panel. This
will insure adequate air ow
and guard against sooting and
controls being damaged. Raise
replace oor with noncombustible material. Make sure material
is secure.
IMPORTANT: Make sure the heater burners
are level. If heater is not level, heater will not
work properly. For thermostat models, avoid
damage to thermostat bulb. Avoid nicks or
sharp bends in thermostat bulb wire. Keep
thermostat bulb in mounting bracket until
ready to mount base to oor. See Optional
Positioning Of Thermostat Sensing Bulb,
page 30.
Installation Items Needed
• hardware package (provided with heater)
• approved exible gas hose and ttings
(provided) (if allowed by local codes)
• sealant (resistant to propane/LP gas, not
provided)
• electric drill with 3/16” masonry drill bit
1. Apply pipe joint sealant lightly to male
threads of gas tting (provided). Connect approved exible gas hose to gas
regulator of heater (see Figure 10).
IMPORTANT: Hold gas regulator with
wrench when connecting exible gas hose.
2. Position heater base assembly in
fireplace.
3. Mark screw locations through holes in
front panel of base (see Figure 11). If
installing in a brick-bottom replace, mark
screw locations in mortar joint of bricks.
4. Remove heater base from replace.
5. Drill holes at marked locations using 3/16"
drill bit.
6. Attach base, through holes in front panel
of base, to replace oor using masonry
screws provided in hardware package
(see Figure 11).
7. Connect to gas supply. See Connecting
To Gas Supply.
CONNECTING TO GAS SUPPLY
WARNING: This appliance
requires a 1/2" NPT (National
Pipe Thread) inlet connection to
the pressure regulator.
WARNING: A qualied service person must connect heater
to gas supply. Follow all local
codes.
CAUTION: Never connect
propane/LP replace directly
to the propane/LP supply. This
heater requires an external regulator (not supplied). Install the
external regulator between the
heater and propane/LP supply.
Page 14
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126826-01A14
INSTALLATION
Continued
Propane/LP
Supply Tank
External
Regulator
with Vent
Pointing
Down
Figure 12 - External Regulator With Vent
Pointing Down
WARNING: Never connect
natural gas replace to private
(non-utility) gas wells. This
gas is commonly known as
wellhead gas.
Installation Items Needed
Before installing heater, make sure you have
the items listed below.
• external regulator (supplied by installer)
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• equipment shutoff valve *
• test gauge connection *
• sediment trap
• tee joint
• pipe wrench
• approved exible gas line with gas con-
nector (if allowed by local codes) (not
provided)
* An equipment shutoff valve with 1/8" NPT
tap is an acceptable alternative to test gauge
connection. Purchase the optional equipment
shutoff valve from your dealer.
For propane/LP units, the installer must
supply an external regulator. The external
regulator will reduce incoming gas pressure.
You must reduce incoming gas pressure to
between 11" and 14" of water. If you do not re-
duce incoming gas pressure, heater regulator
damage could occur. Install external regulator
with the vent pointing down as shown in Figure
14. Pointing the vent down protects it from
freezing rain or sleet.
CAUTION: Use only new,
black iron or steel pipe. Internally-tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
volume will occur.
Installation must include an equipment shutoff
valve, union and plugged 1/8" NPT tap. Locate
NPT tap within reach for test gauge hook up.
NPT tap must be upstream from heater (see
Figure 12 or Figure 13 on page 15, depending
on your model).
IMPORTANT: Install equipment shutoff valve
in an accessible location. The equipment
shutoff valve is for turning on or shutting off
the gas to the appliance.
Check your building codes for any special
requirements for locating equipment shutoff
valve to replaces.
Apply pipe joint sealant lightly to male NPT
threads. This will prevent excess sealant from
going into pipe. Excess sealant in pipe could
result in clogged heater valves.
WARNING: Use pipe joint
sealant that is resistant to liquid
petroleum (LP) gas.
We recommend that you install a sediment
trap in supply line as shown in Figure 13, page
15. Locate sediment trap where it is within
reach for cleaning. Install in piping system
between fuel supply and heater. Locate sediment trap where trapped matter is not likely
to freeze. A sediment trap traps moisture and
contaminants. This keeps them from going
into heater controls. If sediment trap is not
installed or is installed wrong, heater may
not run properly.
Page 15
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126826-01A 15
INSTALLATION
Continued
Figure 13 - Gas Connection
Tee Cap Pipe
Joint Nipple
3" Minimum
Gas
Regulator
PROPANE/LP From
External Regulator
(11" W.C.** to 14"
W.C. Pressure)
NATURAL From
Gas Meter (5" W.C.**
to 10.5" W.C.
Pressure)
Equipment Shutoff Valve
With 1/8" NPT Tap*
Approved
Flexible Gas
Hose (if allowed
by local codes)
Sediment Trap
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping
and connections, internal and
external to unit, for leaks after
installing or servicing. Correct
all leaks at once.
WARNING: Never use an
open ame to check for a leak.
Apply a noncorrosive leak detec-
tion uid to all joints. Bubbles
forming show a leak. Correct all
leaks at once.
CAUTION: Make sure external regulator has been installed
between propane/LP supply
and heater. See guidelines under Connecting to Gas Supply,
page 13.
CAUTION: Avoid damage to
regulator. Hold gas regulator
with wrench when connecting it
to gas piping and/or ttings.
PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG
(3.5 kPa)
1. Disconnect appliance with its appliance
main gas valve (control valve) and equipment shutoff valve from gas supply piping
system. Pressures in excess of 1/2 psig
(3.5 kPa) will damage heater regulator.
2. Cap off open end of gas pipe where equipment shutoff valve was connected.
3. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
4. Check all joints of gas supply piping system. Apply noncorrosive leak detection
uid to all joints. Bubbles forming show
a leak.
5. Correct all leaks at once.
6. Reconnect heater and equipment shutoff
valve to gas supply. Check reconnected
ttings for leaks.
Test Pressures Equal To or Less Than
1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Fig-
ure 14, page 16).
2. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
3. Check all joints from gas meter to equipment shutoff valve for natural gas or propane/LP supply to equipment shutoff valve
for propane/LP (see Figure 15 or 16, page
16). Apply noncorrosive leak detection uid
to all joints. Bubbles forming show a leak.
4. Correct all leaks at once.
Page 16
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126826-01A16
INSTALLATION
Continued
INSTALLING LOGS
WARNING: Failure to position the parts in accordance
with these diagrams or failure
to use only parts specically
approved with this heater may
result in property damage or
personal injury.
Log Support Brackets
If installing a LBG36-SM, attach log support
brackets before installing logs. These brackets are provided with the BG(E)2436 series
burner systems.
1. Install left bracket to left side of chassis using 2 screws provided (see Figure 17).
2. Install right bracket to right front of chassis
using 2 screws provided (see Figure 17).
Figure 17 - Installing Log Support Brackets
Left Log
Support
Bracket
Chassis
Right Log
Support
Bracket
Right Front of Chassis
Figure 14 - Equipment Shutoff Valve
Figure 15 - Checking Gas Joints
(Propane/LP Only)
Thermostat Gas
Valve or Control
Valve Location
Propane/LP
Supply Tank
Equipment
Shutoff Valve
Open
Closed
Equipment
Shutoff
Valve
Gas Meter
Figure 16 - Checking Gas Joints (Natural
Gas Only)
Thermostat Gas Valve or
Control Valve Location
Equipment Shutoff Valve
PRESSURE TESTING HEATER GAS
CONNECTIONS
1. Open equipment shutoff valve (see Figure 14).
2. Open main gas valve located on or near
gas meter for natural gas or open propane/LP supply tank valve.
3. Make sure control knob of heater is in the
OFF position.
4. Check all joints from equipment shutoff
valve to thermostat gas valve (see Figure
15 or 16). Apply noncorrosive leak detection
uid to all joints. Bubbles forming show a
leak.
5. Correct all leaks at once.
6. Light heater (see Operation, page 26,
depending on your model). Check all other
internal joints for leaks.
7. Turn off heater (see To Turn Off Gas to
Appliance, page 27.
SWITCH LOG
Log sets LBG(18,24,30,36)-SM, and
LBG(18,24,30)-BM come with a switch log that
is not used with these burner systems. The switch
log can be used as a decorative log place on
the hearth. Do not place on the burner system.
Page 17
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126826-01A 17
INSTALLATION
Continued
FIBER LOG MODELS
LBG(18,24,30,36)-SM
Note: Your appliance may vary from model
shown but log placement will be the same.
1. Place bottom log in center of the base
assembly as shown in Figure 18. The log
must sit at on the black sheet metal and
behind the left metal tab as shown in gure
18-A.
2. Rest rear log in back corner sections of
base assembly as shown in Figure 18.
Make sure log is completely vertical and
not leaning in toward burner where ame
will touch the log.
3. Position front right log against right side
of grate prongs (see Figure 18).
4. Position front left log against left side of
grate prongs (see Figure 18).
5. Place middle right log over front right and
bottom logs as shown in Figure 19. Be
Rear Log
Grate
Prongs
Figure 18 - Installing Log Set
Bottom Log
Base Assembly
Front
Right Log
Front Left
Log
Figure 19 - Installing Log Set
Middle Right Log
Middle
Left Log
Bottom
Log
Pin on Front
Left Log
BGE Series Burner System - Log Compatibility Chart
Burner System Models
Fiber Log
Models
Concrete Log
Models
BGE18NT, BGE18PT LBG18-SM LBG18-BM
BGE2436NT, BGE2436PT
LBG24-SM
LBG30-SM
LBG36-SM
LBG24-BM
LBG30-BM
Figure 18-A - Installing Log Set
Ramp
Log
Metal Tab
sure hole in middle right log seats over
pin in bottom log.
6. Place middle left log over front left and
bottom logs as show in Figure 19. Be
sure hole in middle left log seats over pin
in front left log.
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126826-01A18
INSTALLATION
Continued
Figure 20 - Installing LBG36-SM Model
Control Cover Logs
Left Control
Cover Log
Right Control
Cover Log
Right Small Front Log
Left Small
Front Log
Bracket
Bracket
7. For LTF36-SM, the front right and left
logs are longer and are supported with
brackets on each end (see Figure 20).
Place left and right small front logs
under left bracket and beside right
bracket.
8. For LBG36-SM, position left and right
control cover logs as shown in Figure
21. These may be placed as desired to
hide controls.
LBG(18,24,30)-SM MODELS
LBG36-SM MODELS
Figure 21 - Correct Log Placement
CONCRETE LOG MODELS LBG
(18,24,30) BM
Note: Your appliance may vary from model
shown but log placement will be the same.
1. Place ber ramp log in center of chassis
as shown in Figure 22. The ber ramp log
can be identied by the shape and much
lighter weight when compared to the other
logs. The log must sit at on the black
sheet metal and behind the left metal tab
as shown. Make sure the side marked
''BOTTOM'' is setting down.
2. Place front left (18" D-064, 24" D-057 & 30"
D-038) and front right (18" D-065, 24" D-058
& 30" D-039) logs as shown in Figure 23.
Figure 23 - Installing Left/Right Front Logs
Left Front
Log
Right Front Log
Figure 22 - Installing Fiber Ramp Log
Ramp Log
Metal
Tab
Page 19
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126826-01A 19
INSTALLATION
Continued
3. Place left ember bed log (18" D-073, 24"
& 30" D-048) as shown in Figure 24. The
log has groove on one side that sets on the
ember bed pan. The back side of this log
needs to rest against the front of the base
assembly. Make sure the ame from the
ember pan does not touch the ember bed
log.
Figure 24 - Installing Left Ember Bed Log
Left Ember
Bed Log
Figure 26 - Installing Left Middle Log
Left Middle
Log
Figure 25 - Installing Right Ember Bed Log
Right Ember
Bed Log
Hole
Underneath
Grate Prong
4. The right ember bed log 24" & 30'' (D-
047) has a hole in the log that sets on
the grate nger and the other end rest on
the replace oor, place log as shown in
Figure 25. The right ember bed logs for 18"
(D-072) has a groove on the side that sets
on the ember bed pan and the back of the
log needs to rest against the front of the
base. Make sure the ame from the ember
pan does not touch the ember bed log. The
back side of this log needs to rest against
the front of the base assembly, make sure
the ame from the ember pan does not
touch the ember bed log.
5. The left middle log (18" D-066, 24" & 30"
D-040) has a groove on the bottom to sit
on the chassis and has to sit on the tab on
the back of the left front log as shown in
Figure 26.
6. The right middle log (18" D-067, 24" & 30"
D-041) has a groove on the bottom to sit on
the chassis and has to sit on the tab on the
back of the right front. The right middle log
should have a recess area that ts around
the ramp log as shown in Figure 27.
Figure 27 - Installing Right Middle Log
Right Middle
Log
Page 20
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126826-01A20
INSTALLATION
Continued
Figure 29 - Installing Rear Log
Figure 30 - Installing Left Top Log
Rear Log
Left Top Log
Left
Middle
Log
Rear
Middle Log
Figure 28 - Installing Rear Middle Log
Rear Log
7. The rear middle log (18" D-068, 24" &
30" D-042) should t between the ramp
log and the rear burner. The left and right
middle logs have recessed areas for the
rear middle log to sit into (See Figure 28).
There may be a small gap between the rear
middle log and the ramp log, this is normal..
Be careful not to push the rear burner out
of position while installing this log.
8. Rest the rear log (18" D-069, 24" & 30"
D-043) on the chassis behind the rear
burner as shown in Figure 29. The bottom
of the rear log will sit into the rear log supports.
9. Place the left top log (D-046) onto the rear
log and the left middle log. Make sure to
place the projection on the bottom of the
left top log into the recessed areas on the
rear and left middle logs (see Figure 30).
10. Rest the middle crossover log (18" D-070,
24" & 30" D-044) onto the right middle log
and the left front log (see Figure 31). Make
sure to match the projection on the bottom
of the crossover log with the recess area in
the right middle log and the left front log.
Figure 31 - Installing Middle Crossover Log
Middle
Crossover
Log
Page 21
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126826-01A 21
INSTALLATION
Continued
EMBER PLACEMENT - BGE SERIES BURNER SYSTEMS
Figure 32 - Installing Top Rear Log
Top Rear
Log
Rear Log
11. Place the top rear log (18" D-071, 24" &
30" D-045) onto the rear log as shown. The
rear log has a projection that will t into the
recess area on the bottom of the top rear
log (see Figure 32).
WARNING: Do not use any other
ember material not supplied with
this unit.
WARNING: Do not operate unit
without ember material correctly
in place as shown in Figures 33
& 34. Do NOT place ember material anywhere else on the unit.
Use only ember material supplied
with unit. Excessive or incorrectly
placed ember material may produce carbon monoxide or soot. If
replacement embers are needed,
the replacement embers must be
purchased from IHP. See page 33
for part numbers.
WARNING: Do not use any other
ember material not supplied with
this unit.
WARNING: All previously applied loose material must be removed prior to reapplication.
1. Ember Chunk Placement. The
BGE2436 burner systems include three
ember chunks that are designed to t
over shoulder screws on the ember pan
burner. The bottom of each ember chunk
has a hole for securing the ember chunk
in place when it is placed over a shoulder
screw. Place the ember chunks as shown
in Figure 33 on page 22 by placing the
ember chunk with the number "1" on
the left, "2" in the center, and "3" on the
right. These numbers are embossed on
the back of each piece for identication
purposes. Please note that BGE18 burner
systems do not include ember chunks.
2. Two ember materials are supplied with
this log set. Platinum Bright Embers give
a bright glow appearing as hot coals.
Follow instructions for the ember material
you choose. Should embers need replac-
ing, see Parts, page 36.
Platinum Bright Ember placement. Add
embers to front, at burner. Gently remove
embers from bag. Separate pieces of
ember material and place on surface of
at burner just behind horizontal ports as
shown in Figure 34.
Rock Wool placement. Place rock wool
material on front at burner in areas away
from ports as shown in Figure 35.
3. Add lava rock and small decorative logs
around base of heater if desired. DO NOT
place rock or additional logs on front
burner or on logs. Placing any material
on unit other than ember material on front
burner may result in production of carbon
monoxide or soot. Use lava rock to hide
wires from switch/log to control valve.
Place switch/log so the switch is easy to
access.
Page 22
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126826-01A22
Figure 34 - Platinum Bright Embers for BGE Series
Flat Front Burner
Ember Material
Figure 35 - Placement of Rock Wool for BGE Series
(shown with Platinum Bright Embers)
Rock Wool
Figure 33 - Ember Chunk Placement BGE2436 Series
Ember Chunk #1
Ember Chunk #2
Ember Chunk #3
Flat Front Burner
INSTALLATION
Continued
Page 23
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126826-01A 23
OPERATION
WARNING:
• If replace has glass doors,
never operate this heater with
glass doors closed. If you operate heater with doors closed,
heat buildup inside replace
will cause glass to burst. Make
sure there are no obstructions
across openings of replace.
• You must operate this heater
with a fireplace screen in
place. Make sure fireplace
screen is closed before running heater.
Note: Home owners generally prefer to operate their heater with the chimney damper
closed. This will put all the heat into the room.
However, there may be times you will desire
the full ames of the HI heat setting but will
nd the heat output excessive. You can open
the chimney damper (if you have one) fully or
partially to release some of the heat.
WARNING: Damper handle
will be hot if heater has been
running.
1. STOP! Read the safety information.
2. Make sure equipment shutoff valve is fully
open.
3. Turn control knob clockwise to the
OFF position.
4. Wait ve (5) minutes to clear out any gas.
Then smell for gas, including near the
oor. If you smell gas, STOP! Follow B in
the safety information. If you don’t smell
gas, go to the next step.
5. Turn control knob counterclockwise
to the PILOT position. Press in
control knob for ve (5) seconds (see
Figure 36).
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not fol-
low these instructions exactly,
a re or explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting
the pilot, follow these instructions
exactly.
B. BEFORE LIGHTING smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the re department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn by
hand, don’t try to repair it, call a quali-
ed service technician or gas supplier.
Force or attempted repair may result in
a re or explosion.
D. Do not use this appliance if any part
has been under water. Immediately call
a qualied service technician to inspect
the appliance and to replace any part of
the control system and any gas control
which has been under water.
LIGHTING
INSTRUCTIONS
NOTICE: During initial operation
of new heater, burning logs will
give off a paper-burning smell.
Orange ame will also be present. Open damper or window to
vent smell. This will only last a
few hours.
Figure 36 - Control Knob and Ignitor
Button Location
Control Knob
Ignitor Button
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126826-01A24
OPERATION
Continued
Figure 37 - Pilot
Ignitor Electrode
Thermocouple
Pilot
Burner
Note: You may be running this heater
for the rst time after hooking up to gas
supply. If so, the control knob may need
to be pressed in for 30 seconds or more.
This will allow air to bleed from the gas
system.
6. With control knob pressed in, press and
release ignitor button. This will light pilot.
The pilot is attached to the front burner. If
needed, keep pressing ignitor button until
pilot lights.
Note: If pilot does not stay lit, contact a
qualied service person or gas supplier
for repairs. Until repairs are made, light
pilot with match. To light pilot with match,
see Manual Lighting Procedure.
7. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob.
• If control knob does not pop out when
released, contact a qualified service
person or gas supplier for repairs.
Note: If pilot goes out, repeat steps 3
through 7. This heater has a safety interlock system. Wait one (1) minute for system to reset before lighting pilot again.
8. Turn control knob counterclockwise
to desired heating level. The burn-
ers should light. Set control knob to any
heat level between HI and LO.
9. To leave pilot lit and shut off burners only,
turn control knob clockwise to the
PILOT position.
CAUTION: Do not try to adjust heating levels by using the
equipment shutoff valve.
TO TURN OFF GAS
TO APPLIANCE
1. Turn control knob clockwise to the
OFF position.
2. Close equipment shutoff valve (see Figure
14, page 16).
THERMOSTAT CONTROL
OPERATION
The thermostat control knob can be set to any
comfort level between HI and LO. The thermostat will gradually modulate the heat output
and ame height from higher to lower settings
or pilot, in order to maintain the comfort level
you select. The ideal comfort setting will vary
by household depending upon the amount of
space to be heated, the output of the central
heating system, etc.
Note: Selecting the HI setting with the control
knob will cause the burner to remain fully on,
without modulating down in most cases.
MANUAL LIGHTING
PROCEDURE
1. Follow steps 1 through 5 under Lighting
Instructions, page 23.
2. Press control knob and light pilot with
match.
3. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob. Now follow step 8
under Lighting Instructions, page 23.
Page 25
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126826-01A 25
INSPECTING BURNERS
Check pilot ame pattern and burner ame
patterns often.
PILOT FLAME PATTERN
Figure 38 shows a correct pilot ame pattern.
Figure 39 shows an incorrect pilot ame pattern. The incorrect pilot ame is not touching
the thermocouple. This will cause the thermo-
couple to cool. When the thermocouple cools,
the heater will shut down.
If pilot ame pattern is incorrect, as shown
in Figure 39
• turn heater off (see To Turn Off Gas to Appliance, page 24.
• see Troubleshooting, page 28
Note: The pilot ame on natural gas units will
have a slight curve, but ame should be blue
and have no yellow or orange color.
Figure 38- Correct Pilot Flame Pattern
(Your pilot may vary from pilots shown)
Pilot Burner
Thermocouple
Thermocouple
Figure 39 - Incorrect Pilot Flame Pattern
(Your pilot may vary from pilots shown)
Thermocouple
Thermocouple
Pilot Burner
BURNER FLAME PATTERN
Figure 40 shows correct burner ame pattern. Figure 41 shows incorrect burner ame
pattern.
WARNING: If incorrect bur-
ner ame occurs, your heater
could produce increased levels
of carbon monoxide.
NOTICE: Do not mistake orange
ames with yellow tipping. Dirt
or other ne particles are burned
by heater, causing brief patches
of orange ame.
Figure 40 - Correct Burner Flame Pattern
If burner ame pattern is incorrect, as shown
in Figure 41
• turn heater off (see To Turn Off Gas to Appliance, page 24.
Figure 41 - Incorrect Burner Flame
Pattern
Yellow tipping
on ember
burner
Propane/LP Gas PilotNatural Gas Pilot
Propane/LP Gas PilotNatural Gas Pilot
Middle burner
ame should
be blue with
the ramp/
log glowing
orange/red
Bright yellow
rear burner
ame; ame
will be blue
next to burner
Small blue
ame on
ember
burner with
no yellow
tipping
Dark orange
rear burner
ame
Yellow or dark
orange middle
burner ame
Page 26
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126826-01A26
CLEANING AND MAINTENANCE
WARNING: Turn off heater
and let cool before cleaning.
CAUTION: You must keep control areas, burners and circulating
air passageways of heater clean.
Inspect these areas of heater
before each use. Have heater
inspected yearly by a qualied
service person. Heater may need
more frequent cleaning due to
excessive lint from carpeting, pet
hair, bedding material, etc.
WARNING: Failure to keep
the primary air opening(s) of
the burner(s) clean may result in
sooting and property damage.
BURNER INJECTOR HOLDER AND
PILOT AIR INLET HOLE
The primary air inlet holes allow the proper
amount of air to mix with the gas. This provides
a clean burning ame. Keep these holes clear
of dust, dirt, lint and pet hair. Clean these air in-
let holes prior to each heating season. Blocked
air holes will create soot. We recommend that
you clean the unit every three months during
operation and have heater inspected yearly by
a qualied service person.
We also recommend that you keep the burner
tube and pilot assembly clean and free of dust
and dirt. To clean these parts we recommend
using compressed air no greater than 30 PSI.
Your local computer store, hardware store or
home center may carry compressed air in a
can. If using compressed air in a can, please
follow the directions on the can. If you don’t
follow directions on the can, you could damage
the pilot assembly.
1. Shut off unit, including pilot. Allow unit to
cool for at least thirty minutes.
2. Inspect burner, pilot and primary air inlet
holes on injector holder for dust and dirt
(see Figure 42).
3. Blow air through the ports/slots and holes
in the burner.
4. Check injector holder located at the end of
the burner tube again. Remove any large
particles of dust, dirt, lint or pet hair with a
Figure 42 - Injector Holder On Outlet
Burner Tube
Burner
Tube
Injector Holder
Primary Air
Inlet Holes
Ports/Slots
Figure 43 - Pilot Inlet Air Hole (Your pilot
may vary from pilot shown)
Pilot Air
Inlet Hole
Pilot Assembly
soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the
injector holder.
6. In case any large clumps of dust have now
been pushed into the burner repeat steps
3 and 4.
Clean pilot assembly also. A yellow tip on the
pilot ame indicates dust and dirt in the pilot
assembly. There is a small pilot air inlet hole
about 2" from where the pilot ame comes out
of the pilot assembly (see Figure 43). With
the unit off, lightly blow air through the air inlet
hole. You may blow through a drinking straw
if compressed air is not available.
LOGS
• If you remove logs for cleaning, refer to
Installing Logs, page 16, to properly replace
logs.
• Replace log(s) if broken or chipped (dime-
sized or larger).
MAIN BURNER
Periodically inspect all burner ame holes with
the heater running. All slotted burner ame
holes should be open with yellow ame present. All round burner ame holes should be
open with a small blue ame present. Some
burner ame holes may become blocked by debris or rust, with no ame present. If so, turn off
heater and let cool. Remove blockage, blocked
burner ame holes will create soot.
Page 27
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126826-01A 27
OPTIONAL POSITIONING OF THERMOSTAT
SENSING BULB
Capillary
Screw
Retaining Clamp
Thermostat
Sensing Bulb
Figure 44 - Location of Gas Valve
Assembly and Thermostat Sensing Bulb
Thermostat
Sensing Bulb
Gas Valve
Assembly
Figure 45 - Removing Thermostat
Sensing Bulb
(Unit Will
Differ From
Illustration)
(Unit Will
Differ From
Illustration)
FOR MASONRY AND FACTORYBUILT METAL FIREPLACE
If your log set cycles to pilot, but the room
temperature drops to a lower than ideal
comfort level before the log set comes back
on, you may want to reposition the thermostat
sensing bulb.
The thermostat sensing bulb is located on the
gas valve assembly. This location allows the
thermostat to keep the room temperature at
an ideal comfort level for most replace applications. If positioning the thermostat sensing
bulb elsewhere, follow these directions.
Tools needed: 5/16" hex driver or socket
1. Locate the gas valve assembly and thermostat sensing bulb (see Figure 44).
2. With 5/16” hex driver or socket, loosen
the thermostat screw. Carefully slide the
thermostat sensing bulb out of the retaining clamp (see Figure 45).
Note: Do not remove screw. Make sure
you tighten screw after removing thermostat sensing bulb.
IMPORTANT: Do not force or bend ther-
mostat sensing bulb or capillary.
3. The thermostat sensing bulb may be
located to the lower right front side of
replace. Place bulb in an area that will
be close to room temperature when log
set is operating.
Page 28
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126826-01A28
TROUBLESHOOTING
WARNING: Turn off heater and let cool before servicing. Only a
qualied service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
POSSIBLE CAUSE
1. Ignitor electrode not connected to ignitor cable
2. Ignitor cable pinched or
wet
3. Broken ignitor cable
4. Bad ignitor
5. Ignitor electrode positioned
wrong
6. Ignitor electrode broken
7. Battery not installed, battery
power low or battery not installed correctly (electronic
ignition models only)
1. Gas supply turned off or
equipment shutoff valve
closed
2. Control knob not in PILOT
position
3. Control knob not pressed in
while in PILOT position
4. Air in gas lines when installed
5. Depleted gas supply (propane/LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not
correct
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched
by any metal or tubing.
Keep ignitor cable dry
3. Replace ignitor cable
4. Replace ignitor
5. Replace pilot assembly
6. Replace pilot assembly
7. Install new alkaline battery
in electronic ignitor. Verify
battery is installed correctly
1. Turn on gas supply or open
equipment shutoff valve
2. Turn control knob to PILOT
position
3. Press in control knob while
in PILOT position
4. Continue holding down
control knob. Repeat igniting operation until air is
removed
5. Contact local propane/LP
gas company
6. Clean ODS/pilot (see
Cleaning and Maintenance,
page 29) or replace ODS/
pilot assembly
7. Replace gas regulator
OBSERVED PROBLEM
When ignitor button is
pressed, there is no spark
at ODS/pilot
When ignitor button is
pressed, there is spark at
ODS/pilot but no ignition
Page 29
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126826-01A 29
POSSIBLE CAUSE
1. Control knob not fully
pressed in
2. Control knob not pressed in
long enough
3. Safety interlock system has
been triggered
4. Equipment shutoff valve not
fully open
5. Pilot flame not touching
thermocouple, which allows
thermocouple to cool, causing pilot ame to go out. This
problem could be caused by
one or both of the following:
A) Low gas pressure
B) Dirty or partially clogged
ODS/pilot
6. Thermocouple connection
loose at control valve
7. Thermocouple damaged
8. Control valve damaged
1. Inlet gas pressure is too
low
2. Burner orice(s) clogged
3. Mislocated crossover tube
1. Manifold pressure is too
low
2. Burner orice(s) clogged
3. Mislocated crossover tube
1. Burner orice is clogged or
damaged
2. Damaged burner
3. Gas regulator defective
REMEDY
1. Press in control knob fully
2. After ODS/pilot lights, keep
control knob pressed in 30
seconds
3. Wait one minute for safety
interlock system to reset.
Repeat ignition operation
4. Fully open equipment shutoff valve
5. A) Contact local natural or
propane/LP gas company
B) Clean ODS/pilot (see
Cleaning and Maintenance,
page 29) or replace ODS/
pilot assembly
6. Hand tighten until snug,
then tighten 1/4 turn more
7. Replace pilot assembly
8. Replace control valve
1. Contact local natural or
propane/LP gas company
2. Clean burner(s) (see
Cleaning and Maintenance,
page 29) or replace burner
orice(s)
3. Contact qualified service
person
1. Contact local natural or
propane/LP gas company
2. Clean burner(s) (see
Cleaning and Maintenance,
page 29) or replace burner
orice(s)
3. Contact qualified service
person
1. Clean burner (see Cleaning
and Maintenance, page 29)
or replace burner orice
2. Replace damaged burner
3. Replace gas regulator
OBSERVED PROBLEM
ODS/pilot lights but ame
goes out when control knob
is released
One or both burners do not
light after ODS/pilot is lit
Delayed ignition of one or
both burners
Burner backfiring during
combustion
TROUBLESHOOTING
Continued
Page 30
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126826-01A30
POSSIBLE CAUSE
1. Not enough air
2. Gas regulator defective
1. Residues from manufacturing processes and logs
curing
1. Turning control knob to HI
position when burners are
cold
2. Air in gas line
3. Air passageways on heater
blocked
4. Dirty or partially clogged
burner orice(s)
1. When heated, vapors from
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
1. Not enough combustion/
ventilation air
1. Metal expanding while
heating or contracting while
cooling
REMEDY
1. Check burner(s) for dirt
and debris. If found, clean
burner(s) (see Cleaning and
Maintenance, page 29)
2. Replace gas regulator
1. Problem will stop after a few
hours of operation
1. Turn control knob to LO
position and let warm up
for a minute
2. Operate burners until air is
removed from line. Have
gas line checked by local
natural or propane/LP gas
company
3. Observe minimum installation clearances (see pages
9 through 11)
4. Clean burners (see Clean-
ing and Maintenance,
page 29) or replace burner
orice(s)
1. Turn heater off when us-
ing furniture polish, wax,
carpet cleaners or similar
products
1. Refer to Air for Combustion
and Ventilation requirements (page 6)
1. This is normal with most
heaters. If noise is excessive, contact qualied service person
OBSERVED PROBLEM
Yellow ame in front burner
during burner combustion
Slight smoke or odor during
initial operation
Heater produces a whistling
noise when burners are lit
White powder residue forming within burner box or on
adjacent walls or furniture
Moisture/condensation noticed on windows
Heater produces a clicking/
ticking noise just after burners
are lit or shut off
TROUBLESHOOTING
Continued
Page 31
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126826-01A 31
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning sup-
plies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors. These odors will
disappear over time.
POSSIBLE CAUSE
1. Heater burning vapors from
paint, hair spray, glues,
cleaners, chemicals, new
carpet, etc. (See IMPOR-
TANT statement above)
2. Low fuel supply (propane/
LP only)
3. Gas leak. See Warning
statement at top of page
1. Not enough fresh air is
available
2. Low line pressure
3. ODS/pilot is partially
clogged
1. Gas leak. See Warning
statement at top of page
2. Control valve or gas control
defective
1. Foreign matter between
control valve and burner
2. Gas leak. See Warning
statement at top of page
1. Thermostat sensing bulb
needs to be repositioned
REMEDY
1. Open window to ventilate room. Stop using odor
causing products while
heater is running
2. Rell supply tank (propane/
LP only)
3. Locate and correct all leaks
(see Checking Gas Con-
nections, page 15)
1. Open window and/or door
for ventilation
2. Contact local natural or
propane/LP gas company
3. Clean ODS/pilot (see
Cleaning and Maintenance,
page 29)
1. Locate and correct all leaks
(see Checking Gas Con-
nections, page 15)
2. Replace control valve or
gas control
1. Take apart gas tubing and
remove foreign matter
2. Locate and correct all leaks
(see Checking Gas Con-
nections, page 15)
1. Reposition thermostat
sensing bulb (see Optional
Positioning of Thermostat
Sensing Bulb, page 30)
OBSERVED PROBLEM
Heater produces unwanted
odors
Heater shuts off in use (ODS
operates)
Gas odor even when control
knob is in OFF position
Gas odor during combustion
Log set cycles to pilot, but
room temperature drops to a
lower than ideal level before
log set comes back on
Page 32
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126826-01A32
SPECIFICATIONS
BGE18PT
• Rating (Variable): 19,000/29,000 Btu/Hr
• Type Gas: Propane/LP
• Ignition: Electronic
• Manifold Pressure: 7.9" W.C.
• Inlet Gas Pressure (in. of water):
Max - 14" W.C., Min* - 11" W.C.
BGE18NT
• Rating (Variable): 21,000/28,000 Btu/Hr
• Type Gas: Natural
• Ignition: Electronic
• Manifold Pressure: 3.4" W.C.
• Inlet Gas Pressure (in. of water):
Max - 10.5" W.C., Min* - 5" W.C.
BGE2436PT
• Rating (Variable): 23,000/39,000 Btu/Hr
• Type Gas: Propane/LP
• Ignition: Electronic
• Manifold Pressure: 7.9" W.C.
• Inlet Gas Pressure (in. of water):
Max - 14" W.C., Min* - 11" W.C.
BGE2436NT
• Rating (Variable): 25,000/39,000 Btu/Hr
• Type Gas: Natural
• Ignition: Electronic
• Manifold Pressure: 3.4" W.C.
• Inlet Gas Pressure (in. of water):
Max - 10.5" W.C., Min* - 5" W.C.
*For purpose of input adjustment
Page 33
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126826-01A 33
PARTS
THERMOSTATICALLY CONTROLLED MODELS
BGE18NT, BGE18PT, BGE2436NT, BGE2436PT
PARTS AVAILABLE NOT SHOWN
KEY
NO. PART NO. DESCRIPTION BGE18NT BGE18PT BGE2436NT BGE2436PT QTY.
120466-01 Flex Tube • • • • 1
100563-01 Warning Plate • • • • 1
101054-01 Lighting Instruction Plate • • • • 1
100639-12 Caution Decal • • • • 1
101137-02 Hardware Kit • • • • 1
GA6060 Lava Rock • • • • 1
125557-01 Left Ember Chunk #1 • • 1
125557-02 Middle Ember Chunk #2 • • 1
125557-03 Right Ember Chunk #3 • • 1
125071-01 Rockwool Embers • • • • 1
125070-01 Platinum Embers • • • • 1
1
3
13
5
16
21
19
18
17
14
6
9
2
4
11
25
12
10
8
7
20
15
22
23
24
18
27
32
31
29
28
29
26
30
32
Page 34
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126826-01A34
PARTS
THERMOSTATICALLY CONTROLLED MODELS
This list contains replaceable parts used in your heater. When ordering parts, follow the
instructions listed under Replacement Parts on page 45 of this manual.
KEY
NO. PART NO. DESCRIPTION BGE18NT BGE18PT BGE2436NT BG2E436PT QTY.
1 098271-12 Cable Ignitor • • • • 1
2 098544-01 Thermobulb Clip • • • • 1
3 098867-09 Gas Regulator • • 1
098867-10 Gas Regulator • • 1
4 125491-01 Inlet Tube • • 1
125491-02 Inlet Tube • • 1
5 101004-06 Front Orice, 0.0530 • • 1
101004-22 Front Orice, 0.0890 • 1
101004-04 Front Orice, 0.0750 • 1
6 101004-09 Rear Orice, 0.0400 • 1
101004-01 Rear Orice, 0.0492 • 1
101004-14 Rear Orice, 0.0720 • 1
101004-11 Rear Orice, 0.0670 • 1
7 120630-02 Pilot, ODS LP • • 1
120630-05 Pilot, ODS NG • • 1
8 101329-20 Gas Valve Service Kit • 1
101329-30 Gas Valve Service Kit • 1
101329-31 Gas Valve Service Kit • 1
101329-26 Gas Valve Service Kit • 1
9 ** Plate, NG Conversion • • 1
10 111435-01 Electronic Ignitor • • • • 1
11 112465-01 Front Ramp Burner • • 1
112465-02 Front Ramp Burner • • 1
12 113242-01 Rear Ramp Burner • • 1
113242-02 Rear Ramp Burner • • 1
13 112713-01 Pilot Bracket • • 1
112713-02 Pilot Bracket • • 1
14 ** Min. Rate Screw • • • • 1
15 125489-01 Air Deector Bracket • • 1
125489-02 Air Deector Bracket • • 1
16
17 125019-01 Ignitor Bracket • • • • 1
18
099211-01
Screw, HWH AB 10-16 x 2.5 • • • • 1
19 125490-01 Manual Valve Bracket • • • • 1
20 ** Assembly, Ramp Base • • • • 1
21 121005-01 Air Shield • 1
22 125499-01 Log Support Bracket • • 1
23 120761-01 Log Support Bracket • • 1
24 099387-09 Pilot Tube • • • • 1
25 125491-01 Burner Tube • • 1
125491-02 Burner Tube • • 1
26 119321-01 Venturi • • • • 1
27 119795-01 Gasket • • • • 1
28 112829-02 Air Shutter • • • • 1
29 111819-10 Orice Elbow • • 1
111819-11 Orice Elbow • 1
099056-47 Orice 0.0225 • 1
30 124933-01 Orice Holder Elbow • 1
31 125306-01 Pan Burner • • 1
125306-02 Pan Burner • • 1
32 125301-01 Support Bracket • • • • 2
Page 35
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126826-01A 35
PARTS
LOG MODELS
LBG18-SM, LBG24-SM, LBG30-SM
This list contains replaceable parts used in your heater. When ordering parts, follow the
instructions listed under Replacement Parts on page 45 of this manual.
1
2
3
4
5
6
7
KEY
NO.
MODEL NUMBER
DESCRIPTION QTYLBG18-SM LBG24-SM LBG30-SM
1 121699-05 121699-11 121699-17 Front Right Log 1
2 121699-04 121699-10 121699-16 Front Left Log 1
3 121699-02 125683-01 125683-01 Middle Right Log 1
4 121699-03 121699-09 121699-15 Middle Left Log 1
5 121699-01 121699-13 121699-13 Bottom Log (Remote) 1
6 121699-06 121699-12 121699-18 Rear Log 1
7 126080-01 126080-01 126080-01 Switch Log 1
Page 36
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126826-01A36
PARTS
LOG MODELS
LBG36-SM
This list contains replaceable parts used in your heater. When ordering parts, follow the
instructions listed under Replacement Parts on page 45 of this manual.
KEY
NO.
MODEL NUMBER
DESCRIPTION QTYLBG36-SM
1 121699-13 Bottom Log 1
2 125683-01 Middle Right Log 1
3 121699-15 Middle Left Log 1
4 121699-20 Front Left Log 1
5 121699-21 Front Right Log 1
6 121699-22 Back Log 1
7 121699-23 Left Small Front Log 1
8 121699-24 Right Small Front Log 1
9 121699-25 Left Control Cover Log 1
10 121699-26 Right Control Cover Log 1
11 126080-01 Switch Log 1
1
2
3
4
5
6
7
8
9
10
11
Page 37
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126826-01A 37
PARTS
LOG MODELS LBG18-BM, LBG24-BM, LBG30-BM
This list contains replaceable parts used in your heater. When ordering parts, follow the
instructions listed under Replacement Parts on page 45 of this manual.
1
2
5
6
9
10
12
7
8
11
3
13
4
KEY
No.
LBG18-BM LOG ID
No.
LBG24-BM LOG ID
No.
LBG30-BM LOG ID
No. DESCRIPTION QTY
1 125851-01 NONE 125852-01 NONE 125852-01 NONE Log, Ramp 1
2 125851-02 D-064 125852-02 D-057 125853-01 D-038 Log, Left Front 1
3 125851-03 D-065 125852-03 D-058 125853-02 D-039 Log, Right Front 1
4 125851-04 D-073 125852-04 D-048 125852-04 D-048 Log, Left Front Ember Bed 1
5 125851-05 D-072 125852-05 D-047 125852-05 D-047 Log, Right Front Ember Bed 1
6 125851-06 D-066 125852-06 D-040 125852-06 D-040 Log, Left Middle 1
7 125851-07 D-067 125852-07 D-041 125852-07 D-041 Log, Right Middle 1
8 125851-08 D-068 125852-08 D-042 125852-08 D-042 Log, Rear Middle 1
9 125851-09 D-069 125852-09 D-043 125852-09 D-043 Log, Rear 1
10 125851-10 D-046 125851-10 D-046 125851-10 D-046 Log, Left Top 1
11 125851-11 D-070 125852-11 D-044 125852-11 D-044 Log, Middle Crossover 1
12 125851-12 D-071 125852-12 D-045 125852-12 D-045 Log, Top Rear 1
13 121079-01 NONE 121079-01 NONE 121079-01 NONE Log, LBG-BM Switch 1
LOG MODELS
LBG18-BM, LBG24-BM, LBG30-BM
Cross reference log numbers.
Page 38
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126826-01A38
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specied heat
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If
so, contact your local propane/LP or natural
gas supplier.
ACCESSORIES
FIREPLACE HOOD
Black - GA6050
Brushed Brass - GA6053
For all models. Helps deect heat away from
mantel or wall above replace. Fits openings
28" to 48" wide.
LAVA ROCK - GA6060
For all models. Order when additional rock
is desired.
VENT-FREE VCT AND VRT
FIREBOXES
Available in 32", 36" and 42" models.
Flush face and Louver face models available
with and without brick.
FLOOR MEDIA KIT - FM100
For all models. Includes lava rock, burner
embers, and burner cinders
CONTROL COVER KIT - CC100
For all models. Includes control cover log
and 6 unique fall-away logs.
TECHNICAL SERVICE
You may have further questions about instal-
lation, operation or troubleshooting. If so,
contact INNOVATIVE HEARTH PRODUCTS
at 1-800-655-2008. When calling please
have your model and serial numbers of your
heater ready.
You can also visit INNOVATIVE HEARTH
PRODUCTS technical services web site at
www.IHP.US.com.
REPLACEMENT PARTS
Note: Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.
Contact authorized dealers of this product. If
they can’t supply original replacement part(s),
call INNOVATIVE HEARTH PRODUCTS at
1-800-655-2008.
When calling, have ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
•
type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to
the factory.
Purchase these heater accessories from
your local dealer. If they can not supply these
accessories, call INNOVATIVE HEARTH
PRODUCTS at 1-800-655-2008 for referral
information. You can also write to the address
listed on the back page of this manual.
Page 39
Innovative Hearth Products
Superior™ Brand Gas Log Set
Limited Three Year Warranty
THE WARRANTY
Innovative Hearth Products Limited Three Year Warranty ("IHP") warrants your Superior™ brand Gas Log Set ("Product") to be free from defects in materials and workmanship
at the time of manufacture. The logs and grate carry the Limited Three Year Warranty. After installation, if covered components manufactured by IHP are found to be defective in materials or workmanship during the Limited Three Year Warranty period and while the Product remains at the site of the original installation, IHP will, at its option,
repair or replace the covered components. If repair or replacement is not commercially practical, IHP will, at its option, refund the purchase price or wholesale price of the
IHP product, whichever is applicable. IHP will also pay IHP prevailing labor rates, as determined in its sole discretion, incurred in repairing or replacing such components.
THERE ARE EXCLUSIONS AND LIMITATIONS to this Limited Three Year Warranty as described herein.
COVERAGE COMMENCEMENT DATE
Warranty coverage begins on the date of installation. In the case of new home construction, warranty coverage begins on the date of first occupancy of the dwelling or six
months after the sale of the Product by an independent IHP dealer, whichever occurs earlier. The warranty shall commence no later than 24 months following the date of
product shipment from IHP, regardless of the installation or occupancy date.
EXCLUSIONS AND LIMITATIONS
This Limited Three Year Warranty applies only if the Product is installed in the United States or Canada and only if operated and maintained in accordance with the printed
instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices.
This warranty is non-transferable and extends to the original owner only. The Product must be purchased through a listed supplier of IHP and proof of purchase must be
provided. The following do not carry the Limited Three Year Warranty but are warranted as follows:
Gas components – Repair or replacement for one year from the date of installation.
Remote control – Repair or replacement for one year from the date of installation.
Labor coverage – Prevailing IHP labor rates apply for the warranty period of the component.
Parts not otherwise listed carry a 90 day warranty from the date of installation.
Whenever practicable, IHP will provide replacement parts, if available, for a period of 10 years from the last date of manufacture of the product.
IHP will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fire, flood or acts of God; (b) damages caused by abuse, negligence, misuse, or
unauthorized alteration or repair of the Product affecting its stability or performance (The Product must be subjected to normal use. The Product is designed to burn either
natural or propane gas only. Burning conventional fuels such as wood, coal or any other solid fuel will cause damage to the Product, will produce excessive temperatures
and could result in a fire hazard.); (c) damages caused by failing to provide proper maintenance and service in accordance with the instructions provided with the Product;
(d) damages, repairs or inefficiency resulting from faulty installation or application of the Product.
This Limited Three Year Warranty covers only parts and labor as provided herein. In no case shall IHP be responsible for materials, components or construction which are
not manufactured or supplied by IHP or for the labor necessary to install, repair or remove such materials, components or construction. Additional utility bills incurred due to
any malfunction or defect in equipment are not covered by this warranty. All replacement or repair components will be shipped F.O.B. from the nearest stocking IHP factory.
LIMITATION ON LIABILITY
It is expressly agreed and understood that IHP’s sole obligation and the purchaser’s exclusive remedy under this warranty, under any other warranty, expressed or implied,
or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified herein.
In no event shall IHP be liable for any incidental or consequential damages caused by defects in the Product, whether such damage occurs or is discovered before or after
replacement or repair, and whether such damage is caused by IHP’s negligence. IHP has not made and does not make any representation or warranty of fitness for a particular
use or purpose, and there is no implied condition of fitness for a particular use or purpose.
IHP makes no expressed warranties except as stated in this Limited Three Year Warranty. The duration of any implied warranty is limited to the duration of this expressed
warranty.
No one is authorized to change this Limited Three Year Warranty or to create for IHP any other obligation or liability in connection with the Product. Some states and
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. The provisions of
this Limited Three Year Warranty are in addition to and not a modification of or subtraction from any statutory warranties and other rights and remedies provided by law.
INVESTIGATION OF CLAIMS AGAINST WARRANTY
IHP reserves the right to investigate any and all claims against this Limited Three Year Warranty and to decide, in its sole discretion, upon the method of settlement.
To receive the benefits and advantages described in this Limited Three Year Warranty, the appliance must be installed and repaired by a licensed contractor approved by IHP.
Contact IHP at the address provided herein to obtain a listing of approved dealers/distributors. IHP shall in no event be responsible for any warranty work done by a
contractor that is not approved without first obtaining LHP's prior written consent.
HOW TO REGISTER A CLAIM AGAINST WARRANTY
In order for any claim under this warranty to be valid, you must contact the IHP dealer/distributor from which you purchased the product. If you cannot locate the dealer/
distributor, then you must notify IHP in writing. IHP must be notified of the claimed defect in writing within 90 days of the date of failure. Notices should be directed to the
IHP Warranty Department at 1508 Elm Hill Pike, Suite 108; Nashville, TN 37210 or visit our website at WWW.SUPERIORFIREPLACES.US.COM.
Printed in U.S.A. © 2014 Innovative Hearth Products LLC
P/N 900247-00, Rev. NC, 01/2014
Innovative Hearth Products
1508 Elm Hill Pike, Suite 108 • Nashville, TN 37210
Page 40
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WARRANTY
KEEP THIS WARRANTY
Model (
located on product or identication tag
) _____________________________
Serial No. (
located on product or identication tag
) __________________________
Date Purchased __________________________
Keep receipt for warranty verication.
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P126826-01
1508 Elm Hill Pike, Suite 108
Nashville, TN 37210
1-800-655-2008
www.IHP.US.com
126826-01
Rev. A
01/14
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