Star Micronics TSP2000 User Manual
THERMAL PRINTER
TSP2000 SERIES
USER’S MANUAL
MODE D’EMPLOI
BEDIENUNGSANLEITUNG
MANUALE DI ISTRUZIONI
Federal Communications Commission
Radio Frequency Interference
Statement
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
For compliance with the Federal Noise Interference Standard, this equipment requires a
shielded cable.
This statement will be applied only for the printers marketed in U.S.A.
Statement of
The Canadian Department of Communications
Radio Interference Regulations
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique édicté par le ministère des Communications du Canada.
The above statement applies only to printers marketed in Canada.
Manufacturer’s Declaration of Conformity
CE
EC Council Directive 89/336/EEC of 3 May 1989
This product, has been designed and manufactured in accordance with the International
Standards EN 50081-1/01.92 and EN 50082-1/01.92, following the provisions of the
Electro Magnetic Compatibility Directive of the European Communities as of May 1989.
EC Council Directive 73/23/EEC and 93/68/EEC of 22 July 1993
This product, has been designed and manufactured in accordance with the International
Standards EN 60950, following the provisions of the Low Voltage Directive of the
European Communities as of July 1993.
The above statement applies only to printers marketed in EU.
Trademark acknowledgments
TSP2000: Star Micronics Co., Ltd.
ESC/POS: Seiko Epson Corporation
Notice
• All rights reserved. Reproduction of any part of this manual in any form whatsoever,
without STAR’s express permission is forbidden.
• The contents of this manual are subject to change without notice.
• All efforts have been made to ensure the accuracy of the contents of this manual at the
time of going to press. However, should any errors be detected, STAR would greatly
appreciate being informed of them.
• The above notwithstanding, STAR can assume no responsibility for any errors in this
manual.
©
Copyright 2000 Star Micronics Co., LTD.
TABLE OF CONTENTS
1. Parts Identification and Nomenclature .........................................................1
2. Consumable Parts and AC Adapter ..............................................................3
3. Connecting Cables and AC Adapter..............................................................4
3-1. Interface Cable .......................................................................................4
3-2. Connecting to a Peripheral Unit.............................................................6
3-3. Connecting the Optional AC Adapter ....................................................8
3-4. Turning Power On .................................................................................9
4. Control Panel .................................................................................................10
4-1. PAPER FEED Switch ..........................................................................10
4-2. POWER LED (green LED) .................................................................10
4-3. ERROR LED (red LED) ......................................................................10
5. Loading Paper................................................................................................11
5-1. Loading New Roll Paper......................................................................11
5-2. Removing Remaining Paper ................................................................13
6. Near-end Sensor.............................................................................................14
7. Preventing and Clearing Paper Jams ..........................................................16
7-1. Preventing Paper Jams .........................................................................16
7-2. Removing Paper Jam ...........................................................................16
7-3. Releasing a Locked Cutter ...................................................................17
8. Test Print Method..........................................................................................19
8-1. Producing a Test Print..........................................................................19
8-2. Hexadecimal Dump .............................................................................19
9. Periodical Cleaning .......................................................................................20
9-1. Cleaning the Thermal Head .................................................................20
9-2. Cleaning the Paper Holder ...................................................................20
Appendix A: Specifications...............................................................................87
A-1. General Specifications .........................................................................87
A-2. Print Specifications ..............................................................................88
A-3. Auto Cutter Specifications ...................................................................88
A-4. Interface ...............................................................................................88
A-5. Power Supply .......................................................................................88
A-6. Environmental Requirements...............................................................89
A-7. Reliability.............................................................................................89
Appendix B: Dip Switch Setting.......................................................................90
B-1. Serial Interface Type............................................................................91
B-2. Parallel Interface Type.........................................................................92
Appendix C: Parallel Interface ........................................................................93
C-1. Table of Connection Signals for Each Mode.......................................93
C-2. Function for Compatibility Mode ........................................................95
ENGLISH
ENGLISH
Appendix D: Serial Interface............................................................................96
D-1. RS-232C Connector .............................................................................96
D-2. Cable Connections ...............................................................................97
D-3. Electrical Characteristics .....................................................................97
Appendix E: Periheral Unit Drive Circuit ......................................................98
E-1. Peripheral Drive Connector .................................................................98
Please access the following URL
http://www.star-micronics.co.jp/service/sp_sup_e.htm
for the lastest revision of the manual.
ENGLISH
1. Parts Identification and Nomenclature
Printer cover
Lever
Pull this lever
in the
direction of
the arrow to
open the
printer cover.
Control panel
Features LED indicators to indicate printer
status and switches to
operate the printer.
Open this cover to
load or replace paper.
Switch
Used to turn on/off
power to the printer.
ENGLISH
Power connector
For connection of
the AC adapter.
Never unplug the
AC adapter while
the printer is on.
Roll paper
Peripheral drive connector
Connects to peripheral
units such as cash
drawers, etc.
Do not connect this to a
telephone.
User’s manual
– 1 –
Interface connector
For connection to a
host computer.
Ferrite Cores Fasteners
Choosing a place for the printer
ENGLISH
Before actually unpacking the printer, you should take a few minutes to
think about where you plan to use it. Remember the following points
when doing this.
✓ Choose a firm, level surface where the printer will not be exposed to
vibration.
✓ The power outlet you plan to connect to for power should be nearby
and unobstructed.
✓ Make sure that the printer is close enough to your host computer for
you to connect the two.
✓ Make sure that the printer is not exposed to direct sunlight.
✓ Make sure that the printer is well away from heaters and other sources
of extreme heat.
✓ Make sure that the surrounding area is clean, dry, and free of dust.
✓ Make sure that the printer is connected to a reliable power outlet. It
should not be on the same electric circuit as copiers, refrigerators, or
other appliances that cause power spikes.
✓ Make sure that the room where you are using the printer is not too
humid.
– 2 –
2. Consumable Parts and AC Adapter
When consumable parts have run out, use those specified in the table below.
Make sure that the AC adapter specified in the table is used.
Use of consumable parts or AC adapter which are not specified in the table may
result in damage to the printer, fire or electric shock.
Parts Name Specifications
Roll paper Thermal paper
Thickness: 0.06 to 0.08 mm
Width: 80 mm
Outer roll diameter: ø90 mm or less
Core outer diameter: ø18 mm
Core inner diameter: ø12 ±0.5 mm
Recommended paper (normal type paper)
Recommended paper (medium image stability paper)
Recommended paper (high image stability paper)
AC adapter (Option) Input: 100 to 240 V AC, 50-60 Hz
UP06021240 Output: 24 V DC±5 %, 2.5 A
0
- 1.0
+0.5
0
TF50KS-E2C (Nippon Paper Industries)
P220AG (Mitsubishi Paper Mills Limited)
PD-160R-N (Oji Paper Co., Ltd.)
AFP235 (Mitsubishi Paper Mills Limited)
ENGLISH
Important!
Access the following URL for the information of the recommended paper.
http://www.star-micronics.co.jp/
– 3 –
3. Connecting Cables and AC Adapter
ENGLISH
3-1. Interface Cable 3-1-1. Ferrite Core Installation
Ferrite core (27 mm wide)
Interface cable
(1)Affix the larger ferrite core onto the
cable as shown in the illustration
below.
5 cm
maximum
Fastener
Pull and cut
(2)Pass the fastener through the ferrite
core.
(3)Loop the fastener around the cable
and lock it. Use scissors to cut off
any excess.
– 4 –
3-1-2. Connecting the Interface Cable
Note: Before connecting/disconnecting the interface cable, make sure that
power to the printer and all the devices connected to the printer is
turned off. Also make sure the power cable plug is disconnected from
the AC outlet.
(1)Connect the interface cable to the connector on the rear panel of the printer.
(2)In the case of a serial interface, tighten the connector screws. In the case of a
parallel interface, fasten the connector clasps.
Serial interface cable
ENGLISH
– 5 –
Parallel interface cable
3-2. Connecting to a Peripheral Unit
You can connect a peripheral unit to the printer using a modular plug. The
ENGLISH
following describes how to install the ferrite core and make the actual connection.
See “Modular plug” on page 98 for details about the type of modular plug that is
required. Note that this printer does not come with a modular plug or wire, so it
is up to you to obtain one that suits your needs.
Important!
Make sure that the printer is turned off and unplugged from the AC outlet and
that the computer is turned off before making connections.
(1) Affix the smaller ferrite core onto
the modular wire as shown in the
illustration below.
Ferrite core (17.5 mm wide)
Connector
One loop
cable
– 6 –
5 cm
maximum
Fastener
(2)Pass the fastener through the ferrite
core.
(3)Loop the fastener around the cable
Pull and cut
and lock it. Use scissors to cut off
any excess.
(4)Plug one end of the modular cable
into the modular jack of the peripheral.
(5)Remove the modular jack cover
from the back of the printer and plug
the other end of the modular cable
into the jack of the printer.
Note: Before connecting/disconnecting the peripheral drive cable, make
sure that power to the printer and all the devices connected to the
printer is turned off. Also make sure the power cable plug is disconnected from the AC outlet.
ENGLISH
(1)Connect the peripheral drive cable to the connector on the rear panel of the
printer.
– 7 –
3-3. Connecting the Optional AC Adapter
ENGLISH
Note: Before connecting/disconnecting the AC adapter, make sure that
power to the printer and all the devices connected to the printer is
turned off. Also make sure the power cable plug is disconnected from
the AC outlet.
(1)Connect the AC adapter to the power cable.
Note: Use only the standard AC adapter and power cable.
(2)Connect AC adapter to the connector on the printer.
(3)Insert the power cable plug into an AC outlet.
– 8 –
3-4. Turning Power On
Make sure that the AC adapter has been connected as described in 3-3.
(1)Set the power switch located on the front of the printer to on.
The POWER lamp on the control panel will light up.
Power switch
ENGLISH
Important!
We recommend that you unplug the printer from the power outlet
whenever you do not plan to use it for long periods. Because of this, you
should locate the printer so that the power outlet it is plugged into is
nearby and easy to access.
– 9 –
4. Control Panel
ENGLISH
4-1. PAPER FEED Switch
Each time this switch is pressed, the paper feeds on line. When it is kept
depressed, the paper feeds continuously.
Note: This switch will be ineffective if no paper is loaded.
4-2. POWER LED (green LED)
This LED lights up when the power switch is set to on and power is supplied to
the printer.
4-3. ERROR LED (red LED)
This LED lights up or blinks when any of the following errors occurs.
Error LED flashing pattern Error description
Light on Printer cover is open
Light flashing Paper has run out
Light on
Light flashing
Light on Abnormal head temperature (90°C)
Light flashing Malfunction in head connection
Light on
Light flashing
Paper is about to run out
Automatic cutter error
POWER ERROR FEED
Error LED (red)
Power LED (green)
– 10 –
Paper feed switch
5. Loading Paper
5-1. Loading New Roll Paper
(1)Pull the lever toward you to open the printer cover.
Note: Make sure that the lever is pulled until it stops at the stopper. If the lever
is not pulled up to the stopper, the printer cover may not open.
(2)Peel the adhesive end off the paper.
Note: Make sure that the entire adhesive area is removed, since no printing
can be performed on that area.
(3)Position the paper in the direction as shown below and place it into the paper
holder gently.
Paper holder
ENGLISH
Note 1: Make sure that the paper is not deformed. If a roll paper like those
shown below is used, a malfunction may result.
Note 2: If the paper sags as shown below after it has been loaded into the
paper holder, make the paper taut.
– 11 –
(4)Make sure that the paper is positioned straight, then close the printer cover
gently.
ENGLISH
Note 1: Make sure that the paper is positioned straight. If the printer cover
is closed with the paper skewed as shown below, a paper jam may
result.
Paper
Note 2: Lock the printer cover by pressing on the center of the cover
(indicated by an arrow in the figure below). If any part of the cover
other than the center is pressed, the cover may not be locked
properly. This may sometimes disables printing.
– 12 –
(5)If the power switch is set to OFF, set it to ON to turn on the printer. Make sure
that the ERROR LED is not lit.
Note: While the ERROR LED is lit, the printer will not accept any commands
such as the print command, so make sure that the printer cover is locked
properly.
(6)Once the printer cover is locked, the paper end will be ejected and the end cut
off automatically.
5-2. Removing Remaining Paper
(1)Pull the lever toward you to open the printer cover.
Note: Make sure that the lever is pulled until it stops at the stopper. If the lever
is not pulled up to the stopper, the printer cover may not open.
(2)Remove the remaining paper.
ENGLISH
– 13 –
6. Near-end Sensor
ENGLISH
This printer is equipped with a sensor that detects when a roll of paper is near the
end. Read the following if you are going to use this sensor.
(1)Pull the lever in the direction indicated on it, and then open the printer cover.
(2)Loosen the two sensor fixing screws.
(3)Slide the sensor unit up or down, and then adequately tighten its screws.
The following table shows the diameter of the paper that would remain on the
roll in order for the sensor, installed at the specified sensor fixing screw
position, to detect it.
Sensor fixing screws
(Level 1)
ø18 mm
ø12 mm
Roll paper core
A
A
– 14 –
(4)Insert the paper roll, and check that the sensor correctly detects that the paper
roll is about to run out.
Error LED LED goes out when there is paper.
LED flashes when the paper is about to run out.
Diameter of remaining paper A Screw position
Approx. ø22 mm Level 1 (bottom)
Approx. ø26 mm Level 2 (top)
Cautions
1) The factory setting is level 1.
2) Always use a paper roll with a core that has an inside diameter of 12 mm and
an outside diameter of 18 mm in order to ensure proper detection of the
remaining paper amount.
ENGLISH
– 15 –
7. Preventing and Clearing Paper Jams
ENGLISH
7-1. Preventing Paper Jams
The paper should not be touched during ejection and before it is cut.
Pressing or pulling the paper during ejection may cause a paper jam, paper cutting
failure or line feed failure. Do not open the printer cover during cutting.
7-2. Removing Paper Jam
If a paper jam occurs, clear it as described below.
(1)Set the power switch to off to turn off power to the printer.
(2)Pull the lever toward you to open the printer cover.
Note: Make sure that the lever is pulled until it stops at the stopper. If the lever
is not pulled up to the stopper, the printer cover may not open.
(3)Remove the jammed paper.
Note: Take care not to damage the printer when removing the jammed paper.
Since it is easy to damage the thermal head in particular, take care not
to touch it.
– 16 –
(4)Position the roll paper straight and close the printer cover gently.
Note 1: Make sure that the paper is positioned straight. If the printer cover
is closed with the paper skewed, a paper jam may result.
Note 2: Lock the printer cover by pressing on the center of the cover. If any
part of the cover other than the center is pressed, the cover may not
be locked properly. This may sometimes disable printing.
(5)Set the power switch to on to turn on power to the printer. Make sure that the
ERROR LED is not lit.
Note: While the ERROR LED is lit, the printer will not accept any commands
such as the print command, so make sure that the printer cover is locked
properly.
7-3. Releasing a Locked Cutter
If the auto cutter locks up or fails to cut the paper, follow the steps below.
Caution
Since working on the cutter may be dangerous, be sure to turn off the printer first.
(1)Set the power switch to OFF to turn off the printer.
(2)Slide off the front cover to reveal the auto cutter.
ENGLISH
(3)Remove any jammed paper.
Note: Be careful not to damage the printer while removing any jammed
paper.
Since the thermal print head is particularly sensitive, be sure not to
touch it.
Auto cutter
Front cover
– 17 –
(4)If the cutter’s moving blade is protruding, use a Phillips screwdriver to turn
the Phillip-head screw and return the moving blade to its home position.
ENGLISH
When the check window is completely white, the moving blade is at its home
position.
Note 1: Do not apply extreme pressure to the moving blade.
Note 2: If the moving blade is protruding too much, the printer cover cannot
be opened. Trying to open the printer cover may damage the cutter.
(5) Open the printer cover, remove any jammed paper, and then re-install the
paper roll.
(6)Install the front cover, and then set the power switch to ON.
Moving blade
Check window
– 18 –
8. Test Print Method
8-1. Producing a Test Print
To start test print, set the power switch to off, set the paper in place, then set the
power switch to on while holding down the FEED switch. Release the switch
within three seconds.
When a certain amount of printing is performed, the printer will cut the paper and
stop automatically.
8-2. Hexadecimal Dump
This prints data sent from the host in hexadecimal format and in the corresponding ASCII characters. This is useful for debugging applications and for analyzing
scrambled characters.
Starting and stopping Hex Dump printing
While holding down the Feed switch, turn the power on. Hold down the switch
for five seconds; Hex Dump will begin operation when the switch is released.
If the switch is released within three seconds, the Self Test will run.
Stop Hex Dump by turning the power off.
The received data is printed as follows.
ENGLISH
Address Hexadecimal data ASCII data
– 19 –
9. Periodical Cleaning
ENGLISH
Printed characters may become partially unclear due to accumulated paper dust
and dirt. To prevent such a problem, paper dust collected in the paper holder and
paper transport section and on the surface of the thermal head must be removed
periodically. Such cleaning is recommended to be carried out once a month.
9-1. Cleaning the Thermal Head
To remove blackish dust collected on the surface of the thermal head, wipe it with
alcohol (IPA).
Note: The thermal head is easy to damage, so clean it gently with a soft cloth.
Take sufficient care not to scratch it when cleaning it.
9-2. Cleaning the Paper Holder
Use a soft cloth to remove paper dust from the paper holder and paper transport
section.
– 20 –
TABLE DES MATIERES
1. Identification des pièces et nomenclature....................................................22
2. Consommables et adaptateur secteur ..........................................................24
3. Câbles de connexion et adaptateur secteur .................................................25
3-1. Câble d’interface ..................................................................................25
3-2. Raccordement d’un appareil périphérique ...........................................27
3-3. Connexion de l’adaptateur secteur optionnel.......................................29
3-4. Mise sous tension de l’imprimante ......................................................30
4. Panneau des commandes ..............................................................................31
4-1. Touche d’avance de papier PAPER FEED ..........................................31
4-2. DEL d’alimentation POWER (DEL verte) ..........................................31
4-3. DEL d’erreur ERROR (DEL rouge) ....................................................31
5. Chargement du papier ..................................................................................32
5-1. Chargement d’un rouleau de papier neuf .............................................32
5-2. Retrait du papier...................................................................................34
6. Capteur de fin de rouleau .............................................................................35
7. Prévention et correction de bourrages de papier .......................................37
7-1. Prévention des bourrages de papier .....................................................37
7-2. Correction de bourrages de papier .......................................................37
7-3. Libération d’une unité de découpage bloquée .....................................38
8. Test d’impression...........................................................................................40
8-1. Exécution d’un test d’impression.........................................................40
8-2. Vidage hexadécimal .............................................................................40
9. Nettoyage ........................................................................................................41
9-1. Nettoyage de la tête d’impression ........................................................41
9-2. Nettoyage du support de papier ...........................................................41
APPENDICE......................................................................................................87
FRANÇAIS
L’appendice n’est pas traduit.
Pour obtenir la dernière version de ce manuel, consultez l’adresse URL suivante:
http:/www.star-micronics.co.jp/service/sp_sup_e.htm.
– 21 –
FRANÇAIS
1. Identification des pièces et nomenclature
Capot de
l’imprimante
Levier
Tirez ce levier
dans le sens de
la flèche pour
ouvrir le capot de
l’imprimante.
Panneau des commandes
Le panneau est équipé de
commutateurs permettant la
commande de l’imprimante et
de DELs indiquant les statuts.
Interrupteur
Permet la mise sous et
hors tension de
l’appareil.
Ouvrez ce capot
pour charger ou
remplacer le
papier.
Connecteur
d’alimentation
Ce connecteur
vous permet de
connecter le câble
de l’adaptateur
secteur. Ne
déconnectez pas
le câble lorsque
l’imprimante est
sous tension.
Rouleau de papier Mode d’emploi
Connecteur d’appareil
périphérique
Ce connecteur vous
permet de raccorder
l’imprimante à des
appareils périphériques
tels que des tiroirscaisses, etc.
Ne pas raccorder à un
téléphone.
Connecteur
d’interface
Ce connecteur
vous permet de
connecter
l’imprimante à
l’ordinateur-hôte.
Tore de ferrite Attache
– 22 –
Emplacement de l’imprimante
Avant de déballer l’imprimante, déterminez l’emplacement où vous
souhaitez l’installer. Veuillez observer les points ci-dessous lors de votre
choix.
✓ Choisissez une surface stable et de niveau sur laquelle l’imprimante
ne sera exposée à aucune vibration.
✓ Assurez-vous que l’emplacement dispose d’une prise secteur proche
et d’accès aisé.
✓ Assurez-vous que la distance entre l’imprimante et l’ordinateur-hôte
vous permet de les raccorder aisément.
✓ Assurez-vous que l’imprimante n’est pas exposée directement aux
rayons du soleil.
✓ Tenez l’imprimante à l’écart des sources de chaleur importante, telles
que les appareils de chauffage, etc.
✓ Assurez-vous que le lieu où vous souhaitez installer l'imprimante est
propre, sec et n'est pas poussiéreux.
✓ Assurez-vous que la prise secteur à laquelle vous raccordez l’impri-
mante délivre une tension stable. Evitez de raccorder l’imprimante à
la prise secteur d’un circuit alimentant de gros consommateurs de
courant, tels qu’un photocopieur, réfigérateur, etc.
✓ Assurez-vous que le lieu où vous installez l’imprimante n’est pas
excessivement humide.
FRANÇAIS
– 23 –
2. Consommables et adaptateur secteur
Il convient d’utiliser exclusivement les types de papier figurant dans le tableau
ci-dessous. Veillez également à utiliser l’adaptateur secteur qui figure dans le
tableau.
L’utilisation d’un type de papier et d’adaptateur ne figurant pas dans le tableau
FRANÇAIS
risque d’endommager l’imprimante, de causer un incendie ou une décharge
électrique.
Nom de pièce Caractéristiques
Rouleau de papier Papier thermique
Épaisseur: 0,06 à 0,08 mm
Largeur: 80 mm
Diamètre extérieur du rouleau : ø90 mm ou moins
Diamètre extérieur du support de rouleau : ø18 mm
Diamètre intérieur du support de rouleau : ø12 ±0,5 mm
Papier conseillé (pour impression thermique normale)
Papier conseillé (pour stockage de durée moyenne)
Papier conseillé (pour stockage de longue durée)
Adaptateur secteur (optionnel) Entrée: 100 à 240 V CA, 50-60 Hz
UP06021240 Sortie: 24 V CC±5 %, 2,5 A
0
- 1,0
TF50KS-E2C (Nippon Paper Industries)
P220AG (Mitsubishi Paper Mills Limited)
PD-160R-N (Oji Paper Co., Ltd.)
AFP235 (Mitsubishi Paper Mills Limited)
+0,5
0
Attention!
Pour obtenir des informations concernant le papier recommandé, consultez l’adresse URL suivante : http://www.star-micronics.co.jp/.
– 24 –
3. Câbles de connexion et adaptateur secteur
3-1. Câble d’interface 3-1-1. Installation du tore de ferrite
(1)Fixez la grande gaine en ferrite sur
le câble comme illustré.
Tore de ferrite (27 mm de largeur)
Interface câble
FRANÇAIS
5 cm
maximum
Tirez et coupez
(2)Passez l’attache dans le tore de fer-
rite.
Attache
(3) Passez l’attache autour du tore de
ferrite et serrez-la. Coupez l’extrémité de l’attache à l’aide de ciseaux.
– 25 –
3-1-2. Connexion du câble d’interface
Remarque:Avant de connecter ou déconnecter le câble d’interface, veillez à
ce que l’imprimante et tous les appareils qui y sont connectés
soient hors tension. Veillez également à débrancher le câble
d’alimentation de la prise secteur.
FRANÇAIS
(1)Connectez le câble d’interface à la borne figurant sur le panneau arrière de
l’imprimante.
(2)Dans le cas d’une interface série, resserrez les vis du connecteur. Dans le cas
d’une interface parallèle, fixez le connecteur avec les fermoirs.
Câble d’interface série
– 26 –
Câble d’interface parallèle
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