Star TSP800II SERIES Hardware Manual
THERMAL PRINTER
TSP800II
SERIES
Hardware Manual
Caution Symbol
These symbols are located near the thermal print head.
Because the thermal print head is hot immediately after printing, do not touch
it. Static electricity can damage the thermal print head. To protect the thermal
print head from static electricity, do not touch it.
This symbol is located near the cutter.
Never touch the cutter blade, as you could injure your ngers.
This symbol is located near the peripheral drive connector.
Do not connect this to a telephone.
Federal Communications Commission
Radio Frequency Interference
Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
This statement will be applied only for the printers marketed in U.S.A.
FCC WARNING
Changes or modications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, afx it to the interface cable.
Statement of
The Canadian Department of Communications
Radio Interference Regulationst
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
The above statement applies only to printers marketed in Canada.
< For Bluetooth models >
Federal Communications Commission
Radio Frequency Interference
Statement
is device complies with Part 15 of the FCC Rules and RSS-Gen of IC Rules. Operation is subject to the following
two conditions:
(1)this device may not cause harmful interference, and
(2)this device must accept any interference received,including interference that may cause undesired operation.
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
frequency (RF) Exposure rules. is equipment has very low levels of RF energy that it deemed to comply without
maximum permissive exposure evaluation(MPE). But it is desirable that it should be installed and operated keeping
the radiator at least 20cm or more away from person's body (excluding extremities: hands,wrists,feet and ankles).
is statement will be applied only for the printers marketed in U.S.A and Canada.
CE MARKING WARNING
Hereby, Star Micronics Co., Ltd. declares that this device is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
Notice) is device can be operated in all European countries.
Italy: e public use is subject to general authorisation by the respective service provider.
Norway: is subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-
Alesund.
is statement will be applied only for the printers marketed in Europe.
Trademark acknowledgments
TSP800II: Star Micronics Co., Ltd.
Notice
• All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express
permission is forbidden.
• The contents of this manual are subject to change without notice.
• All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press.
However, should any errors be detected, STAR would greatly appreciate being informed of them.
• The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
©
Copyright 2009-2014 Star Micronics Co., Ltd.
TABLE OF CONTENTS
1. Unpacking and Installation .....................................................................................................................1
1-1. Unpacking ....................................................................................................................................1
1-2. Notes about Installation ...............................................................................................................2
2. Parts Identification and Nomenclature ..................................................................................................3
3. Setup ..........................................................................................................................................................4
3-1. Connecting the Cable to the PC ...................................................................................................4
3-2. Connecting the Cable to the Printer .............................................................................................5
3-3. Connecting the Optional AC Adapter ..........................................................................................8
3-4. Turning Power On ........................................................................................................................9
3-5. Connecting to a Peripheral Unit .................................................................................................10
3-6. Loading the Paper Roll ..............................................................................................................11
3-7. Bluetooth Settings
3-8. Setup Precautions .......................................................................................................................19
4. Consumable Parts ..................................................................................................................................21
4-1. Thermal Paper Roll ....................................................................................................................21
4-2. Thermal Label Paper Roll (Tack Label Paper) ..........................................................................23
5. Control Panel and Other Functions .....................................................................................................26
5-1. Control Panel..............................................................................................................................26
5-2. Errors ..........................................................................................................................................26
6. Adjusting the Sensor ..............................................................................................................................28
6-1. Adjusting the Near End Sensor Position ....................................................................................28
6-2. PE and BM ( Paper End and Black Mark ) Sensor Adjustment .................................................30
6-3. NE (Near End) Sensor Adjustment ............................................................................................31
7. Preventing and Clearing Paper Jams ...................................................................................................32
7-1. Preventing Paper Jams ...............................................................................................................32
7-2. Removing Paper Jam .................................................................................................................32
8. Periodical Cleaning ................................................................................................................................33
8-1. Cleaning the Thermal Head .......................................................................................................33
8-2. Cleaning the Rubber Roller .......................................................................................................33
8-3. Cleaning the Sensors and the Surrounding Areas ......................................................................33
8-4. Cleaning the Paper Holder and the Surrounding Area ...............................................................33
(For
Bluetooth Interface Models only
) ........................................................14
Please access the following URL
http://www.star-m.jp/eng/dl/dl02.htm
for the latest revision of the manual.
1. Unpacking and Installation
1-1. Unpacking
After unpacking the unit, check that all the necessary accessories are included in the package.
Paper roll
Printer
CD-ROM
Setup sheets
Note
Note: The ferrite core and fastener provided with your
printer depend on your printer conguration.
Fig. 1-1 Unpacking
If anything is missing, contact the dealer where you bought the printer and ask them to supply
the missing part. Note that it is a good idea to keep the original box and all the packing materials
just in case you need to pack the printer up again and send it somewhere at a later date.
– 1 –
1-2. Notes about Installation
1. Choose a rm, level surface where the printer will not be exposed to vibration.
2. Make sure that the printer is connected to a reliable power outlet. It should not be on the
same electric circuit as copiers, refrigerators, or other appliances that cause power spikes.
3. The power outlet you plan to connect to for power should be nearby and unobstructed.
4. Make sure that the printer is not exposed to direct sunlight.
5. Make sure that the printer is well away from heaters and other sources of extreme heat.
6. Do not locate the printer in a badly ventilated or dusty environment.
7. Make sure that the room where you are using the printer is not too humid.
8. Use the printer within the boundaries indicated in the environmental requirements. Even
when the ambient temperature and humidity are within the specications, avoid radical
changes in environmental conditions. The suitable operating temperature range is as follows:
Operating temperature: 5°C to 45°C
9. When disposing of the printer, obey local regulations.
– 2 –
2. Parts Identication and Nomenclature
Printer cover
Open this cover to load
or replace paper.
Power switch
Used to turn on/
off power to the
printer.
Control panel
Features LED indicators to
indicate printer status and
switches to operate the printer.
Interface connector
Peripheral drive connector
Cover open lever
Push this lever in the direction of the
arrow to open the printer cover.
Power connector
For connection to a
host computer.
Connects to peripheral units
such as cash drawers, etc.
Do not connect this to a
telephone.
– 3 –
For connection of the
AC adapter.
Never unplug the
AC adapter while the
printer is on.
3. Setup
3-1. Connecting the Cable to the PC
3-1-1. Parallel Interface Cable
Connect the parallel interface cable to a parallel port
of your PC.
3-1-2. RS-232C Interface Cable
Connect the RS-232C interface cable to a RS-232C
port of your PC.
3-1-3. USB Interface Cable
Connect the USB interface cable to a USB port of
your PC.
3-1-4. Ethernet Interface cable
Connect the ethernet interface cable to a ethernet port
of your PC.
– 4 –
3-2. Connecting the Cable to the Printer
Note that the interface cable is not provided. Please use a cable that meets specications.
CAUTION
Before connecting/disconnecting the interface cable, make sure that power to the printer and
all the devices connected to the printer is turned off. Also make sure the power cable plug is
disconnected from the AC outlet.
3-2-1. Parallel Interface Cable
(1) Make sure the printer is turn off.
(2) Afx the ferrite core onto the cable as shown in
the illustration.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it.
Use scissors to cut off any excess.
Ferrite core
5 cm
(maximum)
Interface cable
(5) Connect the interface cable to the connector on
the rear panel of the printer.
(6) Fasten the connector clasps.
Fastener
Parallel interface
cable
– 5 –
3-2-2. RS-232C Interface Cable
(1) Make sure the printer is turn off.
CAUTION
Before connecting/disconnecting the interface cable, make sure that power to the printer and
all the devices connected to the printer is turned off. Also make sure the power cable plug is
disconnected from the AC outlet.
(2) Connect the interface cable to the connector on the rear panel of the printer.
(3) Tighten the connector screws.
RS-232C
interface
cable
3-2-3. USB Interface Cable
Afx the ferrite core onto the USB cable as shown in
the illustration below and make sure to pass the cable
through the cable support as shown in the illustration.
4 cm (maximum)
– 6 –
3-2-4. Connecting Ethernet Cable
If a ferrite core is included, install the ferrite core onto the Ethernet cable according to the following procedure to prevent electrical noise.
If a ferrite core is not included, perform steps (1) and (5) only.
When using an Ethernet cable that is 10 m or less, shielded cable is recommended.
(1) Make sure the printer is turned off.
(2) Install the ferrite core onto the ethernet cable as shown
in the illustration below.
(3) Pass the fastener through the ferrite core.
(4) Loop the fastener around the cable and lock it. Use scis-
sors to cut off any excess.
10 cm
(maximum)
Ethernet cable
Ferrite core
Fastener
(5) Connect the interface cable to the connector on the rear
panel of the printer.
Ethernet interface board
IFBD-HE05
Ethernet interface board
IFBD-HE07
Link disconnection detection feature
The Ethernet interface model is equipped with a link discon
nection detection feature. If the printer is turned on when an
Ethernet cable is not connected to it, the POWER and ERROR
lamps are simultaneously turned on and off at 2-second in
tervals to indicate the disconnection.
Be sure to connect the Ethernet cable from a PC or hub to the
printer, and then turn the printer on
– 7 –
3-3. Connecting the Optional AC Adapter
Note: Before connecting/disconnecting the AC adapter, make sure that power to the printer
and all the devices connected to the printer is turned off. Also make sure the power
cable plug is disconnected from the AC outlet.
(1) Connect the AC adapter to the power cable.
Note: Use only the standard AC adapter and power cable.
(2) Connect AC adapter to the connector on the printer.
(3) Insert the power cable plug into an AC outlet.
CAUTION
When disconnecting the cable, take hold of the cable
connector to pull it out. Releasing the lock makes it easy
to disconnect the connector.
Pulling the cable excessively could cause damage to the
connector.
– 8 –
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