v1.3
1-888-779-7646support.spypoint.com
tech@spypoint.com
Model:
XCEL STREAM
ACTION CAMERA
USER MANUAL
2
THANK YOU FOR CHOOSING A SPYPOINT-XCEL
PRODUCT.
This manual will guide you through all the features of your device
so that you will get optimal use out of your product.
Our priority is to provide outstanding customer service. If you need
support for your product, please contact the SPYPOINT-XCEL technical service or visit our website.
CONTACT
1-888-779-7646
tech@spypoint.com
xcelcam.com / spypoint.com
JOIN THE SPYPOINT COMMUNITY
ABOUT US
For 10 years, GG Telecom, makers of XCEL products and
SPYPOINT surveillance cameras, has the mission to offer
products that are easy to use, innovative, affordable and of
exceptional quality. We promote family values and the involvement
of our employees in all stages of development, manufacturing and
product promotion. Our priority is to provide outstanding multilingual customer service.
Prosperous and respected, GG Telecom is a company that keeps
abreast of new technologies and listens to its customers. Our
XCEL products are constantly being developed. Our research and
development team works tirelessly to offer high performance
action cameras and a full range of innovative accessories that will
follow you everywhere and let you capture your best moments.
More than a dozen accessories are included with the XCEL camera.
Just install your camera to discover a world of possibilities.
XCEL | Show your skills
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JOIN THE XCEL COMMUNITY
facebook.com/XCELCAM
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youtube.com/XCELCAM
3
Package contents ............................................................. 4
Components ..................................................................... 5
Gettings started ............................................................... 7
MicroSD card ...................................................................... 6
Charging the camera ............................................................ 6
Attaching to XCEL mounts .................................................... 7
Camera menu ................................................................... 8
XCEL STREAM application ................................................. 9
Local ............................................................................... 10
Internet ........................................................................... 13
Transferring les to a computer ..................................... 15
Viewing on a television ................................................... 16
Maintenance of the camera ............................................. 17
Troubleshooting ............................................................. 18
Error messages............................................................... 18
Available accessories ...................................................... 19
Specications
XCEL STREAM ................................................................... 21
Regulation ...................................................................... 22
Limited warranty ............................................................ 23
Repair service ................................................................. 23
Table of contents
4
ACCESSORIES INCLUDED:
Hunting camo
waterproof housing
Clear waterproof
housing
Lens cleaning
cloth
USB cable
Strap
XCEL
stickers (3)
Low quick release stand
with safety ring
Flat adhesive
mount
XCEL mount
adaptor
12V charger
Slider
SPYPOINT
stickers (3)
Package contents
Strap slider
5
2 3
4
5
LEFT VIEW
6
7
8
Power button
Speaker
Indicator
Record button
LCD screen
Lens
Microphone
MicroSD card slot
Micro-USB port
Micro HDMI port
1
2
3
4
5
6
7
8
9
10
BACK VIEW
1
RIGHT VIEW
10
9
Components
6
INSERTING THE MICROSD CARD
Insert a microSD memory card in the card slot,
gold contacts facing up. The card is inserted
correctly when a click is heard.
REMOVING THE MICROSD CARD
Lightly press the memory card into the camera once to pop it out of the slot
and remove it.
TURNING ON THE CAMERA
To turn on the camera, press .
To turn off the camera, press and hold
a few seconds until the
screen shuts down.
CHARGING THE CAMERA
The camera can be charged with:
1. A booster pack, using the included 12V charger
2. Any car/ATV 12V outlet, using the included 12V charger
3. A USB power source (e.g. a computer)
4. A wall socket, using the USB power adaptor (XHD-A sold separately)
EXTERNAL POWER SOURCE FOR EXTENDED USE
While using the camera, an external power source can be used to provide
continuous power and allow a longer autonomy period. All of the power
sources shown can be used to power the camera continuously during use.
USING THE CAMERA WITH THE WATERPROOF HOUSING
Insert the camera into the housing and close it tightly to protect the camera
and allow underwater use. The housing is waterproof up to 160 ft.
To open the housing, slide down the lock (1) while switching the latch to unhook the groove of the front cover (2). Flip the lid to open the housing (3).
Note: The camera is compatible with microSD memory cards with
capacity up to 64 GB (not included). See AVAILABLE ACCESSORIES section.
1
2
3
Getting started
1
2
7
ATTACHING THE CAMERA TO XCEL MOUNTS
The XCEL mount adaptor is necessary to attach the camera and the housing
to any XCEL mount.
Installation
Note: The XCEL mount adaptor is designed to attach securely and
adequately to the anchorage system of the camera and resist to activities
with impact.
With housing: Screw the XCEL
mount adaptor into the hole
provided in the housing.
Without housing: Insert the slider
in the runner located at the top of
the camera*. Then, screw the XCEL
mount adaptor into the hole
provided in the slider.
*The orientation of the image can be
changed in the mobile app.
INSTALLING THE QUICK RELEASE STAND WITH SAFETY RING
Getting started
8
OPERATION MODES
The camera has 2 recording modes; Dash Cam and Action
Cam. Dash Cam mode is set by default. Modes can be switched from the
camera menu.
ACTION CAM
Press to trigger and stop recording.
The record duration is limited to the memory space available. The camera
screen displays the SD card remaining recording time.
DASH CAM
Continuous loop video recording in 3 min sections.
Press
to trigger recording. Press then to stop recording.
The camera screen displays the current date & time.
In this mode, when the memory card is full, the camera will continue to
record videos by deleting the rst recorded les.
Emergency functions
Emergency recording can be triggered by car impact
* or by pressing
during loop video recording.
When the emergency option is triggered, a 1 min video section will be separated from the loop video recording; 30 sec before the triggering and 30 sec
after. In Playback, emergency videos will be identied with
.
*See p.12 for more information.
CAMERA MENU
To enter the menu, press in the preview screen.
Use
to navigate the menu and to select.
At the end of the menu options, the camera goes back to the preview
screen.
Playback Play recorded videos
Action Cam
Action Cam/
Dash Cam
Switch between Action Cam and Dash Cam modes
Wi-Fi local
Enable/Disable Wi-Fi for wireless connection on a
smartphone
Wi-Fi cloud
Enable/Disable internet cloud connection for live
streaming
Voice record
Enable/Disable voice recording (Dash Cam mode)
Auto record
Enable/Disable auto recording on 12V (Dash Cam
mode)
Screen
auto off
Screen turns off after 60 sec. of non-operation (Dash
Cam mode)
Settings Reset to default settings or format SD card
Menu language and advanced settings can be set via the smartphone application (see p.11 for more information).
Auto REC
60 SEC
OFF
Camera menu
9
DOWNLOADING THE APP
Before using your camera with your smartphone, install the XCEL
STREAM app from Google Play Store or Apple Store.
1. Go to Google Play Store or Apple store on your
smartphone or tablet.
2. Search for XCEL STREAM.
3. Tap «Install».
4. Wait for the end of the installation before using your phone to control
the camera or to live stream over the web.
APP FUNCTION
The app has two functions; Local and Internet.
LOCAL
The smartphone directly connects to the camera via Wi-Fi for remote control,
setup, photo and live view.
INTERNET
The smartphone and the camera are connected to the cloud server for live
streaming. The access point can either be a wireless router, a 3G/4G mobile
wireless router or a 3G/4G hot spot.
The quality of the streaming depends on the speed of your access
point’s internet connection.
Smartphone Camera
Local
Note : During live streaming, no footage can be recorded.
CONNECTING THE CAMERA TO THE SMARTPHONE APP
1. In the menu of the camera, enable the Wi-Fi local option.
2. Turn on the Wi-Fi option of your smartphone and choose the network
named after your camera ID (ex: R2-...)
3. Run the XCEL STREAM app.
4. Tap on the Local icon, and then select your camera.
• An arrow
will appear in the upper left corner of the camera screen. It
means the smartphone is connected to the camera.
In "Local", you can only control the camera via the phone.
Cloud
Server
Camera
Smartphone
Internet
Ver.1.5
Local Internet
P INTSPY INTPSPY
Your_camera
Available
Scanning…
Ver.1.5
Local Internet
P INTSPY INTPSPY
Scanning...
XCEL STREAM Application
10
VIEW
1. Enables voice communication between the camera and the smartphone.
2. Changes the orientation of the image and the menus when the camera
is placed upside down.
3. Allows viewing multiple cameras at the same time.
Connect a camera to the "Local" app, and then click on the multiple camera
icon. The mobile will detect the other cameras and they will automatically
be connected. Up to 4 cameras can be added.
It is possible to record a video including all of the camera views. Press
Record once to start recording and press it again to stop recording.
A window can be selected for single view.
View
Home
Your_camera
Album Setup
5
3
4
1
2
4. Starts/stops video recording. Files are saved to the camera microSD
card only.
5. Starts/stops video recording or takes photos. Files are saved to the smart
phone only.
ALBUM
Allows to view and manage videos stored in the camera microSD card.
1. Manage videos taken in Action cam mode.
2. Manage videos taken in Dash cam mode.
3.
Select or unselect all
Copy the les in the smartphone
Delete selected les
Close menu
AlbumView Setup
Home
IMAG0006.mp4
00:01:16
2014/02/20 09:11:56 PM
IMAG0005.mp4
00:00:50
2014/02/16 04:31:04 PM
IMAG0004.mp4
00:01:05
2014/02/12 12:51:18 PM
IMAG0007.mp4
00:03:10
2014/02/22 11:24:50 PM
IMAG0008.mp4
00:00:38
2014/02/26 02:38:02 PM
Album
Album
1 2
3
Home
R2-Your camera 3 R2-Your camera 4
R2-Your Camera 1 R2-Your camera 2
Record
XCEL STREAM Application "LOCAL"
11
SETUP
Allows to congure the advanced settings. There are three categories of
settings: Camcorder settings, Internet settings and Car DVR settings (Dash
cam).
CAMCORDER SETTINGS
1. The camera ID is the default camera ID.
The camera name is the name the user gives to the camera to easily
identify it. A password can be set but is not necessary.
Note: The password is not case sensitive.
2. Synchronizes date and time with the mobile.
3. Allows to choose the video resolution (Full HD or Super HD). Here is a
table showing the different resolutions depending on the recording type.
* If SHD resolution is not supported by the mobile, videos willl not be
recorded properly. To know if it works on your mobile, record a video in
that resolution and try viewing it.
4. Enables or disables the operating sounds of the camera.
5. Resets factory settings.
6. Allows to format SD card and to attribute space for each of the modes
(Action cam and Dash cam).
7. Allows to choose the language of the camera menu.
INTERNET SETTINGS
Allows to set an email and access point to be able to live stream in "Internet". Choose the access point that will be used to connect to the internet.
Internet Settings
Email
STREAM@spypoint.com
AP
WiFi_Wireless_02
Recording on SD card Recording on mobile
FHD 1920 X 1080 800 X 480
SHD 2304 X 1296
800 X 480
*
Home
Setup
Save
Save
Camera ID
P2-FA006036
Camcoder Settings
Date & Time
2013 / 01 / 01
12:34 AM
Password
Camera Name
Your camera
Confirm
Operating Sound
ON
ON
OFF
OFF
Language
English
Format
2.6 GB1.4 GB
Factory Setting
Reset
Resolution
OFFON
SHDFHD
1
2
5
4
3
7
6
XCEL STREAM Application "LOCAL"
12
CAR DVR SETTINGS (DASH CAM)
These settings are available in Dash cam mode only.
1. Enables or disables sound recording.
2. Enables or disables auto recording on 12V. When the camera is powered
by a 12V source, for example on an ATV, recording automatically starts
when engine starts.
3. When this option is enabled, the screen of the camera turns off after
60 seconds of inactivity. When the screen turns of and a video is being
recorded, the indicator ashes green to indicate that the camera is still
recording.
Note: To turn the screen on again, press one of the two camera
buttons.
4. This option allows to trigger recording by movement detection. When
the camera is powered by a 12V source and that the power stops, the
user has to choose to activate the movement detection or to turn the
camera off.
If the user chooses to activate movement detection, the camera
will record 60 second videos at each movement detection.
5. When the camera is powered by a 12V source and that the power
stops, the user has to choose either to continue recording or to turn off
the camera. By pressing "Active", the camera will continue to record
until it runs out of batteries.
AlbumView Setup
Motion Detector
LCD Auto Off
Delayed Shutdown
G-Sensor
Car DVR Settings
Voice Record
ON
ON
OFF
OFF
Power On Record
ON
ON
OFF
OFF
OFFON
OFFON
OFFON
OFFON
OFFON
OFFLH
1
2
5
4
3
6
6. Allows to automatically record emergency videos in case of impact.
H: Small impacts will trigger an emergency video.
L: Impacts have to be important in order to trigger an emergency
video.
OFF: Emergency videos can only be triggered manually (see p.8 for
more details)
XCEL STREAM Application "LOCAL"
13
PREPARING THE CAMERA FOR LIVE STREAMING
(CONNECTING THE CAMERA TO THE CLOUD SERVER)
1. With your smartphone, open the App in "Local" then click on "Setup".
Under "Internet Settings", enter your Email and AP (access point). Choose
the access point you will use to connect to the internet, then press save.
2. In the menu of the camera, enable the Wi-Fi cloud option.
When the Wi-Fi cloud is enabled, the menu screen of the camera displays
the connection process. When it is done, the screen will switch to preview.
View
Home
Your_camera
Album Setup
Internet Settings
Email
STREAM@spypoint.com
AP
WiFi_Wireless_02
PREPARING A DISTANT SMARTPHONE FOR RECEIVING LIVE
STREAMING
(CONNECTING A SMARTPHONE TO THE CLOUD SERVER)
In order to view live streaming from a smartphone, the XCEL STREAM
app must be installed.
1. Connect the smartphone to the internet.
2. Run the XCEL STREAM app.
An arrow will appear in the upper left corner of the camera screen. It means
that live streaming has started.
Ver.1.5
Local Internet
P INTSPY INTPSPY
3. Tap on the Internet icon.
Scanning…
Ver.1.5
Local Internet
P INTSPY INTPSPY
Scanning...
4. Tap on the + icon
Add Camcorder
Add Camcorder
Ex: R2-29WFK59U
Camcorder ID
Password
Home
OK
5. Enter the camera ID and the
password (if applicable) of the
camera from which you want to
see live streaming.
Ver.1.5
Internet
P INTSPY INTPSPY
R2-29WFK59U
Online
Local
6. Tap on the camera ID when it
is online.
XCEL STREAM Application "INTERNET"
14
LIVE STREAMING SCREEN DISPLAY
Indicates the signal strength of the camera.
Indicates that the camera and the application are connected via the
cloud server. If the icon does not appear, it means that the camera
is connected directly to the smartphone.
The countdown indicates the time remaining before the interruption
of live streaming. Press this button to refresh the countdown and
continue live streaming.
P INTSPY INTPSPY
R2-29WFK59U
00:03:36
Home
XCEL STREAM Application "INTERNET"
15
TRANSFERRING FILES TO A COMPUTER
Allows to transfer or to view videos using a computer.
1. Connecting the camera to a computer using the USB cable included.
2. The computer will detect the camera and install the driver automatically.
3. Click on "My Computer" and select "Removable Disk".
4. Then click on "DCIM" and "100MEDIA" to nd all recorded videos.
5. Drag or save the les to the desired location.
Taking the memory card out of the camera and inserting it into the computer
slot will achieve the same results (a microSD adaptor may be required).
USB
Transferring les to a computer
Note: Videos in .MP4 format require the use of a compatible video player
software such as VLC, Windows Media Player or QuickTime.
16
VIEWING ON A TELEVISION
Allows the user to view videos directly on a television.
1. Turn the camera off.
2. Connect the camera and the TV with an audio-video cable (sold
separately).
3. Turn the camera on.
4. Tune the TV to the HDMI channel. The camera's display will now
be on the TV.
5. Select "Playback" and choose between Action Cam and Dash Cam to
view videos.
HDMI
Note: When the camera is connected to a television, it is also possible to
record videos. The camera functions are the same as usual.
Viewing on a television
17
CLEANING THE LENS
To clean the lens, use an air blower to remove dirt such as dust or sand.
Then gently wipe the lens tissue (included) on the lens.
CLEANING THE CAMERA
Gently wipe the camera with a soft, dry cloth. DO NOT use thinners or other
cleaners to clean the camera, these products can cause damage.
CLEANING THE WATERPROOF HOUSING
It is important that the rubber gasket is always clean to ensure a
perfect seal. Rinse the housing in fresh water and shake it to dry. Do not
use a cloth to dry the seal, as lint may settle there and compromise the
effectiveness of it. After using the housing in salt water, rinse it in fresh water and dry it. The salt can build up on the seal and the buttons may rust.
STORAGE
If the camera will not be used for more than a month, the camera should
be stored properly. The storage temperature should be between -10 °C
and + 60 °C (+14°F and +140 °F).
Note: It is important to follow these tips, because the warranty does
not cover any GG Telecom products which has been subjected to water
damage due to user error. See p.23 for more information on the warranty.
WARNINGS
• Never place the camera inside or above a heating device such as a microwave oven, a stove or a radiator. This could lead to overheating or
the deformity of materials, or even cause a re or explosion.
• Protect the lens from ngerprints and scratches using the waterproof
housing.
• Do not expose the memory card to extreme temperatures (below -20
°C or above 50 °C). This may cause the memory cards to malfunction.
• Insert the memory card in the correct direction, otherwise it may
damage the camera and the memory card.
• Do not bend, drop or subject the memory card to shock or pressure.
• Do not put the memory card into contact with liquids, dust or foreign
bodies. If the memory card is dirty, clean with a soft cloth before you
insert it into the camera.
• Do not place the camera on ammable surfaces such as bedding,
blankets, carpets, or electric blankets for extended periods.
• The recommended operating temprature is between -20 °C to + 70 °C
(-4 °F to +158 °F)
• Cold temperatures can affect battery life.
Maintenance of the camera
18
Impossible to connect
to the application.
Message: "Camera is
in recording mode".
• When recording a video on the camera SD
card, the connection will fail if the mobile is
put in Sleep mode.
• Stop the video recording by pressing
.
ERROR MESSAGES
Error message Possible solutions
No SD card
• There is no memory card in the camera. The use of
a memory card is required to record videos.
No Available Wi-Fi
access point (AP).
• An access point has to be set to access the app in
"Internet" (see p.11).
Login failed
• The connection to the Wi-Fi cloud failed. Try again.
Connection failed
• The connection to the Wi-Fi cloud failed. Try again.
• Make sure the access point is set properly (see
p.11).
Memory full
• Delete the les or use a new memory card
Low battery
• Charge the battery using the supplied USB cable.
Buttons disabled
when connected to
mobile.
• The camera can only be controlled via the smart
phone/tablet when connected in "Local".
TROUBLESHOOTING
Problem Possible solutions
Impossible to turn on
the camera
• Charge the battery.
The screen of the
camera turns off
• The screen turns off in Dash cam mode when
the "Screen auto off" option is enabled. To turn
the screen on again, press one of the two buttons.
• To disable this function, select the option in the
camera menu and press
.
The camera turns off • Charge the battery.
Impossible to take
videos/photos
• Charge the battery.
• Memory card is full.
• Verify if the camera is turned on.
• The only way to take photos is via the "Local"
application.
The camera heats • It is possible that the camera warms up during
extended use. This is normal and does not affect
the life or performance of the camera.
The housing fogs • Use anti-fog inserts, sold separately (see
AVAILABLE ACCESSORIES section.
• Apply an anti-drip solution on the lens of the
housing to prevent fogging when using the
camera in the rain or underwater.
The videos/photos
do not appear on the
television
• Verify if the camera is correctly connected to
the television using the HDMI cable.
• Verify if the memory card contains videos.
The computer does
not recognize the
camera
• Verify if the camera is properly connected to
the computer using the USB cable.
• Verify that camera is turned on.
The computer can’t
play videos
• The .MP4 video format requires the use of a
video playback software compatible such as
VLC, Windows Media Player or QuickTime.
• If the video was recorded in the mobile, make
sure it supports SHD resolution.
Troubleshooting/ Error messages
19
To obtain more information on the available accessories, go to
xcelcam.com / spypoint.com. Here are the accessories available
for the XCEL cameras.
KITS
POWER
XHD-A
USB power
adaptor
XHD-CUSB
Dual USB car
charger
MOUNTING ACCESSORIES
XHD-CM
Cap mount
MA-360
Camera mount
XHD-NVG
NVG helmet
mount
XHD-BJM
Ball joint mount and
low quick release
stand kit
XHD-DOG
Dog mount
XHD-PM
Pole mount
XHD-SGM
Shotgun mount
XHD-DM
Decoy mount
XHD-HK
Helmet kit
XHD-PICATINNY
Picatinny mount
XHD-CHM
Chest mount
Available accessories
XHD-HSM
Head strap mount
XHD-BM
Bow mount
XHD-SCM
Scope mount
XHD-AM
Adhesive mount
XHD-360RBM
Roll bar mount
XHD-SM
Suction mount
20
MEMORY
32
GB
MEMORY
/
R
F
N
Adapter
Adaptateur
HIGH SPEED
HAUTE VITESSE
MICROSD
16GB/32GB
PROTECTION AND OTHERS ACCESSORIES
XHD-FOG
Anti-fog inserts
XHD-TL
Tether leash
Available accessories
XHD-SSM
Sling stud
mount
XHD-TPM
Tripod mount
21
Video recording
Video resolution FHD: 1080p /30 fps
SHD: 1296p /30 fps
File format .MP4
Photo Recording
Photo resolution 2 MP
File format JPG
Lens
Optical eld of view • 160° wide angle
Audio
Sound recording Stereo, MPEG AAC codec
Memory storage
Support • Internal memory: no
• External memory: microSD card,
up to 64 GB (not included)
Viewing
TV output Micro-HDMI
Computer output Micro-USB
Power source
Rechargeable internal battery 700 mAh Li-ion rechargeable battery
Dimensions
2.2" W x 2.2" H x 1.1" D
Weight
2.5 oz (camera)
3.2 oz (camera with housing)
Wireless functions
• Built-in Wi-Fi up to 400 ft
Specications • XCEL STREAM
22
FCC REGULATIONS
FCC Part l5
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the Federal
Communications Commission (FCC) rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modications to this equipment not expressly approved by the
party responsible for compliance could void the user’s authority to operate
the equipment.This device complies with Part 15 of the FCC rules. Operation
is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Hereby, GG Telecom declares that this camera is in compliance with
the essential requirements and other relevant provisions of Directive
99/5/EC. The user can obtain a copy of the Declaration of Conformity by
e-mail at info@spypoint.com.
Regulation
23
This XCEL product designed by GG Telecom, is covered by a one (1) year
warranty on material and workmanship starting from the original date of
purchase. The sales receipt is your proof of purchase and must be presented
if warranty service is needed. This warranty will be honored in the country
of purchase only.
This GG Telecom warranty does not apply: (a) to consumable parts, including but not limited to batteries, which performance is designed to decrease
over the course of time; (b) to damage caused by misuse, use with another
product, neglect, accidents, liquid contact, re, earthquake or any other external cause; (c) to GG Telecom products that have been purchased online
from an unauthorized dealer; (d) to products that have had any modication
or tampering; (e) to cosmetic damage including but not limited to scratches
and broken plastic; (f) to damage caused by operating the GG Telecom product outside of GG Telecom’s recommendations.
INSTRUCTIONS FOR REPAIR SERVICE
GG Telecom will repair the product without charge or replace it at its discretion with an equivalent product, if it has a manufacturing defect covered by
the warranty described previously. We will pay the shipping costs only for
the return of the products covered by the warranty. The shipping costs for
an item sent to us will be assumed by the customer.
Repairs for damages not covered by the warranty will be subject to a reasonable charge. The customer will pay all shipping costs.
1. BEFORE sending a product for repair, please contact our
technical support team at 1-888-779-7646 or tech@xcelcam.com.
Clearly describe the problem and give a phone number where we
can reach you. It happens regularly that some problems can be
solved over the phone.
2. If a product needs to be sent, an RMA number will be given to the
customer (Return Merchandise Authorization).
3. Prepare a package for GG Telecom and include the original
receipt or a copy.
4. Write the RMA number on the outside of the package and send it
to:
CANADA United States
GG Telecom GG Telecom
120 J.Aurèle-Roux 555 VT route 78
Victoriaville, QC Swanton, Vermont
G6T 0N5 05488
IMPORTANT: Under no circumstances will GG Telecom accept returned products without a Return Material Authorization number (RMA). It is essential
to contact us before making a return.
The customer is liable for loss or damage to the product that may occur
during the transport to GG Telecom. We recommend you to use a traceable
method of shipping to ensure your protection.
WWW.XCELCAM.COM
WWW.SPYPOINT.COM
Limited warranty and repair
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