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HTC U11
User Manual
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Table of contents
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Sprint HTC U11 User Manual

User Guide
[UG template version 17a]
[Sprint_HTC_U11_ug_en_06022017]

Table of Contents

Getting Started .............................................................................................................................................. 1
Radio Frequency Exposure Operating Instructions ...................................................................... 2
Important Note on Recoverable Data ........................................................................................... 2
About the User Guide ................................................................................................................... 3
Access Instructions on Phone....................................................................................................... 3
Launch the Guide .................................................................................................................. 3
Access Help .......................................................................................................................... 3
Get Support from My Sprint .................................................................................................. 4
Features You'll Enjoy .................................................................................................................... 4
What's New in Android Nougat ..................................................................................................... 8
Parts and Functions .................................................................................................................... 10
Charge the Battery ...................................................................................................................... 12
SIM Card ..................................................................................................................................... 13
SD Card ...................................................................................................................................... 17
Insert SD Card .................................................................................................................... 17
Unmount and Remove the SD Card ................................................................................... 19
Format SD Card .................................................................................................................. 20
Turn Your Phone On and Off ...................................................................................................... 21
Sleep Mode ................................................................................................................................. 22
Use the Touchscreen .................................................................................................................. 23
Activate Your Phone ................................................................................................................... 24
Complete the Setup Screens ...................................................................................................... 24
Water and Dust Resistant ........................................................................................................... 26
Care and Maintenance Tips ............................................................................................... 27
Cleaning and Drying ........................................................................................................... 27
Basics .......................................................................................................................................... 29
HTC Sense Home and Applications (Apps) List ................................................................. 29
Onscreen Navigation Keys ................................................................................................. 30
Phone Settings Menu.......................................................................................................... 30
TOC i
Using Quick Settings........................................................................................................... 31
Capture Your Phone's Screen ............................................................................................ 32
Portrait and Landscape Screen Orientation ....................................................................... 32
Applications ................................................................................................................................. 33
Apps List ............................................................................................................................. 33
Launch an App .................................................................................................................... 35
App Shortcuts ..................................................................................................................... 36
Work with Two Apps at the Same Time .............................................................................. 36
Switch Between Recently Opened Apps ............................................................................ 37
Arrange Apps on the Apps Screen ..................................................................................... 37
Control App Permissions .................................................................................................... 39
Set Default Apps ................................................................................................................. 39
Set Up App Links ................................................................................................................ 39
Phone Number ............................................................................................................................ 40
Silent Mode ................................................................................................................................. 40
Airplane Mode ............................................................................................................................. 41
Working with Text ....................................................................................................................... 41
Edit Text .............................................................................................................................. 41
Enter Text by Typing ........................................................................................................... 42
Enter Text with Word Prediction ......................................................................................... 43
Enter Text by Voice ............................................................................................................. 43
Adjust the Keyboard Settings ............................................................................................. 44
Typing Faster and More Accurate ...................................................................................... 45
Google Account .......................................................................................................................... 47
Create a Google Account ................................................................................................... 47
Sign In to Your Google Account ......................................................................................... 49
Factory Reset Protection .................................................................................................... 49
Google Play Store ....................................................................................................................... 50
Find and Install an App ....................................................................................................... 50
Request a Refund for a Paid App ....................................................................................... 51
Restore Apps ...................................................................................................................... 51
Update an App .................................................................................................................... 51
Uninstall an App .................................................................................................................. 52
Get Help with Google Play .................................................................................................. 52
Edge Sense................................................................................................................................. 52
TOC ii
Set Up Edge Sense ............................................................................................................ 52
Turning Edge Sense On or Off ........................................................................................... 53
Take Camera Shots Using Edge Sense ............................................................................. 53
Change the Action When You Squeeze the Phone ............................................................ 53
Enable Advanced Mode ...................................................................................................... 54
Enter Text with Your Voice Using Edge Sense .................................................................. 54
Adjust the Squeeze Force Level ......................................................................................... 55
HTC Sense Companion .............................................................................................................. 55
Set Up HTC Sense Companion .......................................................................................... 55
View the Detail Cards ......................................................................................................... 56
Fingerprint Scanner .................................................................................................................... 57
Add a Fingerprint the First Time ......................................................................................... 57
Add, Remove, or Edit Fingerprints ...................................................................................... 58
Lock and Unlock Your Screen .................................................................................................... 59
Update Your Phone .................................................................................................................... 59
Before Updating Your Phone .............................................................................................. 60
Update Your Phone Software ............................................................................................. 61
Update Your Profile ............................................................................................................. 61
Update Your PRL ................................................................................................................ 62
Home Screen Basics .................................................................................................................. 63
Status Bar and Notification Panel ............................................................................................... 64
Status Bar ........................................................................................................................... 64
Notification Panel ................................................................................................................ 66
Front Indicator Light (LED) .......................................................................................................... 67
Change LED Notification Settings ...................................................................................... 68
HTC BlinkFeed - Your Dynamic Home Screen .................................................................. 68
Customize the Home Screen ...................................................................................................... 72
Set the Home Wallpaper ..................................................................................................... 72
Organize Your Widget Panels ............................................................................................ 73
Work with Widgets and Shortcuts ....................................................................................... 74
Customize the Lock Screen ................................................................................................ 77
HTC Themes ............................................................................................................................... 79
Download Themes and Individual Elements ...................................................................... 79
Create Themes ................................................................................................................... 79
TOC iii
Find Your Themes .............................................................................................................. 80
Edit Your Theme ................................................................................................................. 80
Delete a Theme .................................................................................................................. 81
Choose a Home Screen Layout .......................................................................................... 81
Set Multiple Wallpapers ...................................................................................................... 83
Set a Time-based Wallpaper .............................................................................................. 83
Motion Launch ............................................................................................................................ 84
Turn Motion Launch On or Off ............................................................................................ 84
Wake Up to the Lock Screen .............................................................................................. 85
Wake Up and Unlock .......................................................................................................... 85
Wake to the Home Widget Panel ........................................................................................ 86
Wake to HTC BlinkFeed ..................................................................................................... 86
Launch the Camera ............................................................................................................ 87
Motion Launch Troubleshooting ......................................................................................... 87
Making Connections .................................................................................................................................... 89
Place and Answer Calls .............................................................................................................. 90
Call Using Smart Dial .......................................................................................................... 90
Voice Dialing ....................................................................................................................... 91
Call Using a Speed Dial Number ........................................................................................ 92
Call Emergency Numbers ................................................................................................... 92
Call a Number in a Text Message, Email Message, or Calendar Event ............................ 93
Make International Calls ..................................................................................................... 93
Return a Missed Call ........................................................................................................... 94
Answer Phone Calls ............................................................................................................ 94
In-Call Screen Layout and Operations................................................................................ 95
Place Calls from History/People ......................................................................................... 96
Call History .................................................................................................................................. 97
Open Call History ................................................................................................................ 97
Save a Number From Call History ...................................................................................... 97
Prepend a Number From Call History ................................................................................. 97
Block a Caller ...................................................................................................................... 98
Erase Call History ............................................................................................................... 98
Voicemail ..................................................................................................................................... 98
Optional Calling Services ............................................................................................................ 99
TOC iv
Wi-Fi Calling ........................................................................................................................ 99
Conference Calling ............................................................................................................. 99
Caller ID Blocking ............................................................................................................. 100
Call Waiting ....................................................................................................................... 100
Call Forwarding ................................................................................................................. 100
Internet Calls ..................................................................................................................... 101
Ringtone Settings ...................................................................................................................... 102
Call Settings .............................................................................................................................. 102
Call Features ..................................................................................................................... 103
Voicemail Settings ............................................................................................................ 103
Hearing Aids ..................................................................................................................... 103
CDMA Call Settings .......................................................................................................... 104
Add Contacts............................................................................................................................. 106
Contacts Screen Layout ............................................................................................................ 108
Find Contacts .................................................................................................................... 109
Set Up Your Profile ........................................................................................................... 110
Get in Touch with a Contact ............................................................................................. 111
Edit Contacts ............................................................................................................................. 111
Delete Contacts ........................................................................................................................ 112
Import or Copy Contacts ................................................................................................... 112
Merge Contact Information ............................................................................................... 113
Send Contact Information ................................................................................................. 114
Contact Groups ......................................................................................................................... 115
Back Up and Restore Contacts ........................................................................................ 116
Private Contacts ................................................................................................................ 117
Text and Multimedia Messaging ............................................................................................... 118
Send a Text Message (SMS) ............................................................................................ 118
Send a Multimedia Message (MMS) ................................................................................. 119
Send a Group Message .................................................................................................... 119
Save and Resume Composing a Draft Message ............................................................. 120
Read and Reply to a Message ......................................................................................... 120
Block Unwanted Messages .............................................................................................. 121
Delete Messages and Conversations ............................................................................... 122
TOC v
Messages Options ............................................................................................................ 122
Gmail ......................................................................................................................................... 123
Create and Send Gmail .................................................................................................... 123
Open Gmail Messages ..................................................................................................... 124
Manage Gmail Messages ................................................................................................. 125
Use Gmail Labels .............................................................................................................. 126
Mute Gmail Threads ......................................................................................................... 126
Archive Gmail Threads ..................................................................................................... 126
Delete Gmail Threads ....................................................................................................... 127
Search Gmail Messages ................................................................................................... 127
Report Spam Gmail .......................................................................................................... 127
Add Another Google (Gmail) Account .............................................................................. 127
Switch between Gmail Accounts ...................................................................................... 127
Gmail Settings ................................................................................................................... 128
Add an Exchange ActiveSync Account in Gmail .............................................................. 128
Get Help with Gmail .......................................................................................................... 129
Data Services General Information (4G LTE and 3G Networks) .............................................. 130
4G LTE .............................................................................................................................. 130
Data Connection Status and Indicators ............................................................................ 130
Turn the Data Connection On or Off ................................................................................. 131
Manage Your Data Usage ................................................................................................ 131
Chrome Browser ....................................................................................................................... 133
Facebook .................................................................................................................................. 133
Twitter ....................................................................................................................................... 134
Wi-Fi .......................................................................................................................................... 136
Turn Wi-Fi On and Connect to a Wireless Network .......................................................... 136
Connect to a Wi‑Fi Network via WPS .............................................................................. 136
Disconnect from a Wireless Network ................................................................................ 136
Wi-Fi Direct ....................................................................................................................... 137
Bluetooth ................................................................................................................................... 137
Enable the Bluetooth Feature ........................................................................................... 138
Pair Bluetooth Devices...................................................................................................... 138
Connect to a Paired Bluetooth Device .............................................................................. 139
TOC vi
Send Information Using Bluetooth .................................................................................... 140
Receive Information via Bluetooth .................................................................................... 141
Bluetooth Tethering ........................................................................................................... 141
Virtual Private Networks (VPN) ................................................................................................. 142
Add a VPN Connection ..................................................................................................... 142
Connect to a VPN ............................................................................................................. 142
Disconnect From a VPN ................................................................................................... 143
Mobile Hotspot .......................................................................................................................... 143
Transfer Content to Your New Phone ....................................................................................... 144
Transfer Content from an Android Phone ......................................................................... 144
Transfer Content from an iPhone ..................................................................................... 145
Ways of Transferring Contacts and Other Content into Your Phone ............................... 146
Transfer Files Between Your Phone and a Computer ...................................................... 146
Share Content with NFC ........................................................................................................... 147
Turn NFC On .................................................................................................................... 148
Beam Content ................................................................................................................... 148
HTC Connect ............................................................................................................................ 148
Share Media Using HTC Connect .................................................................................... 149
Stream Music to Speakers Powered by Qualcomm AllPlay Media Platform .................... 150
Stream Music to AirPlay Speakers or Apple TV ............................................................... 150
Stream Music to Blackfire Compliant Speakers ............................................................... 151
Apps and Entertainment ............................................................................................................................ 152
Open the Camera and Adjust the Settings ............................................................................... 153
Choose a Capture Mode ........................................................................................................... 154
Capture Mode Settings ..................................................................................................... 155
Set the Photo Quality and Size ......................................................................................... 155
Touch Autoexposure ......................................................................................................... 156
Zooming ............................................................................................................................ 156
Turn the Camera Flash On or Off ..................................................................................... 156
Use the Volume Button for Taking Photos and Videos .................................................... 156
Close the Camera App...................................................................................................... 156
Take a Picture ........................................................................................................................... 157
Capture Better Photos ...................................................................................................... 157
Record Video in 3D Audio or High Resolution Audio ............................................................... 158
TOC vii
Set the Video Resolution .................................................................................................. 159
Turn on High Resolution Audio ......................................................................................... 159
Take a Photo While Recording a Video—VideoPic® ........................................................ 160
Record Video Using Acoustic Focus ........................................................................................ 160
Camera Features ...................................................................................................................... 161
Selfies ............................................................................................................................... 161
Take Continuous Camera Shots ....................................................................................... 163
Use HDR Boost ................................................................................................................. 163
Selfie Panorama ............................................................................................................... 164
Panoramic Shots ............................................................................................................... 167
Advanced Camera Features ..................................................................................................... 167
Record Slow Motion Videos .............................................................................................. 167
Hyperlapse ........................................................................................................................ 167
Scenes .............................................................................................................................. 168
Manually Adjust Camera Settings ..................................................................................... 168
Take a RAW Photo ........................................................................................................... 169
Google Photos .......................................................................................................................... 170
View Photos and Videos ................................................................................................... 170
Edit Your Photos ............................................................................................................... 171
Calendar .................................................................................................................................... 174
Schedule or Edit an Event ................................................................................................ 175
Choose Which Calendar to Show ..................................................................................... 175
Dismiss or Snooze Reminders ......................................................................................... 175
Google Drive ............................................................................................................................. 176
Google Maps ............................................................................................................................. 177
Web Search .............................................................................................................................. 179
Perform Searches on the Web and Your Phone .............................................................. 180
Search the Web with Your Voice ...................................................................................... 180
Set Search Options ........................................................................................................... 180
Get Instant Information with the Google App .................................................................... 180
Boost+ ....................................................................................................................................... 183
Turn Smart Boost On or Off .............................................................................................. 183
Clear Junk Files Manually ................................................................................................. 184
Use Power Optimizer for Apps ......................................................................................... 184
TOC viii
Check Activities of Downloaded Apps .............................................................................. 185
Create an Unlock Pattern for Some Apps......................................................................... 185
Calculator .................................................................................................................................. 186
Clock ......................................................................................................................................... 186
Set Alarms ........................................................................................................................ 187
Additional Clock Features ................................................................................................. 187
Weather ..................................................................................................................................... 188
Voice Recorder ......................................................................................................................... 188
HTC Sync Manager .................................................................................................................. 189
HTC Help .................................................................................................................................. 191
Google Play Music App ............................................................................................................. 192
Play Music with Google Play ............................................................................................ 192
Google Play Music Screen Layout .................................................................................... 193
Create Playlists in Google Play Music .............................................................................. 193
YouTube .................................................................................................................................... 194
My Sprint ................................................................................................................................... 195
HTC BoomSound for Speakers ................................................................................................ 195
Tune Your HTC USonic Earphones .......................................................................................... 196
Turn Active Noise Cancellation On or Off ......................................................................... 196
Settings ..................................................................................................................................................... 197
Basic Settings ........................................................................................................................... 198
Airplane Mode Settings ............................................................................................................. 200
Wi-Fi Settings ............................................................................................................................ 200
Wi-Fi Calling .............................................................................................................................. 200
Bluetooth Settings ..................................................................................................................... 200
Mobile Data Settings ................................................................................................................. 200
HTC Connect Settings .............................................................................................................. 200
More Wireless & Network Settings ........................................................................................... 200
Edge Sense............................................................................................................................... 202
Display, Gestures & Buttons Settings ....................................................................................... 202
Glove Mode ....................................................................................................................... 202
Font Size ........................................................................................................................... 202
TOC ix
Auto-rotate Screen ............................................................................................................ 202
Display Size ...................................................................................................................... 203
Brightness Level ............................................................................................................... 203
Color Temperature ............................................................................................................ 204
Night Mode ........................................................................................................................ 204
Screen Saver .................................................................................................................... 204
Screen Timeout (Sleep) .................................................................................................... 204
Buttons Settings ................................................................................................................ 205
Media Gesture .................................................................................................................. 205
Launch Camera Using the Power Button ......................................................................... 205
Motion Launch Gestures ................................................................................................... 205
HTC BoomSound for Built-in Speakers .................................................................................... 205
HTC USonic with Active Noise Cancellation ............................................................................. 206
Sound & Notification Settings ................................................................................................... 206
Sound Profile and Vibrate ................................................................................................. 206
Volumes ............................................................................................................................ 206
Notification and Alarm Sound ........................................................................................... 206
Do Not Disturb .................................................................................................................. 207
Incoming Calls - Ringtone ................................................................................................. 209
Incoming Calls - Other Options ......................................................................................... 209
System Sound Settings..................................................................................................... 209
Notifications - Flash Notifications ...................................................................................... 210
Notifications - App Light Notifications ............................................................................... 210
Notifications - Lock Screen Notifications .......................................................................... 210
Apps Settings ............................................................................................................................ 211
Uninstall Third-party Apps ................................................................................................ 211
Clear Application Cache and Data .................................................................................... 211
Disable Apps ..................................................................................................................... 211
Storage Settings ....................................................................................................................... 211
Types of Storage ............................................................................................................... 211
SD Card Storage Settings ................................................................................................ 212
Copy Files To or From Your Phone .................................................................................. 214
Make More Storage Space ............................................................................................... 215
Power Settings .......................................................................................................................... 216
Battery Optimization for Apps ........................................................................................... 216
TOC x
Use Power Saver Mode .................................................................................................... 216
Use Extreme Power Saving Mode .................................................................................... 217
Check Battery Usage ........................................................................................................ 217
Check Battery History ....................................................................................................... 217
Display the Battery Percentage ........................................................................................ 217
Battery Saving Tips ........................................................................................................... 218
Memory Settings ....................................................................................................................... 219
Personalize Settings ................................................................................................................. 220
Customize the Home and Lock Screen Settings .............................................................. 220
Ringtone ............................................................................................................................ 220
Notification Sound ............................................................................................................. 220
Alarm ................................................................................................................................. 221
Font ................................................................................................................................... 221
Keyboard and Dialer Color ............................................................................................... 221
Fingerprint Scanner Settings .................................................................................................... 221
Accounts & Sync Settings ......................................................................................................... 221
Add Your Social Networks, Email Accounts, and More .................................................... 221
Add One or More Google Accounts .................................................................................. 222
Manage Your Online Accounts ......................................................................................... 222
Location Settings ...................................................................................................................... 223
Location Setting ................................................................................................................ 223
Google Location History.................................................................................................... 224
Security Settings ....................................................................................................................... 224
Screen Lock Settings ........................................................................................................ 224
Lock Screen and Password Settings ................................................................................ 226
Allow Installation of Third-Party Apps ............................................................................... 226
Install Digital Certificates................................................................................................... 226
Backup and Reset ..................................................................................................................... 227
Backup .............................................................................................................................. 227
Android Backup Service.................................................................................................... 228
Factory Data Reset ........................................................................................................... 229
Get Content From Another Phone ............................................................................................ 230
Accessibility Settings ................................................................................................................ 231
TOC xi
Navigate Your Phone with TalkBack ........................................................................................ 232
Google Settings ........................................................................................................................ 235
Language & Keyboard Settings ................................................................................................ 235
Change the Phone Language ........................................................................................... 235
Keyboard and Input Methods - Virtual Keyboard .............................................................. 235
Keyboard and Input Methods - Google Voice Typing ....................................................... 235
Speech Settings ................................................................................................................ 236
Date & Time Settings ................................................................................................................ 236
Printing ...................................................................................................................................... 237
System Updates ........................................................................................................................ 237
About Phone ............................................................................................................................. 237
Getting Help .............................................................................................................................................. 239
Troubleshooting ........................................................................................................................ 240
Sprint Account Information and Help ........................................................................................ 241
Sprint Account Passwords ................................................................................................ 241
Manage Your Account ...................................................................................................... 241
Sprint Support Services .................................................................................................... 242
Copyright Information ................................................................................................................ 243
Index .......................................................................................................................................................... 245
TOC xii
Getting Started
The following set of topics will introduce you to your phone, help you get set up with service, provide an overview of the phone screen, and get you started with basic phone operations.
1

Important Information

The following topics provide important information that should be read prior to using your HTC U11.

Radio Frequency Exposure Operating Instructions

This device was tested for compliance with the applicable FCC and Industry Canada specific absorption rate (SAR) limits for radio frequency (RF) exposure during typical body-worn operations. To ensure that RF exposure levels remain at or below the tested levels, use a belt-clip, holster, or similar accessory that maintains a minimum separation distance of 1.0 cm between your body and the device, with either the front or back of the device facing towards your body. Such accessories should not contain any metallic components. Body-worn accessories that do not meet these specifications may not ensure compliance with applicable SAR limits and their use should be avoided.

Important Note on Recoverable Data

Files and other data that have been deleted, cleared, removed, or erased from your device may still be recoverable by third-party data recovery software. Even a factory reset may not permanently erase all data from your phone, including personal information.
Important Information 2

Introduction

The following topics describe the basics of using this guide and your new phone.

About the User Guide

Thank you for purchasing your new HTC phone. The following topics explain how best to use this guide to get the most out of your phone.
Before Using Your Phone
Read the Get Started guide and Important Information booklet that were packaged with your phone thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone’s setup at the time of purchase. Unless
otherwise noted, instructions begin from the phone’s home screen, which is displayed by tapping . Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots and other illustrations in this user guide may appear differently on your phone. Key labels in the user guide are simplified for description purposes and differ from your phone’s display.
Other Notations
In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or microSDHC™ card is referred to as an "SD Card" or a "memory card."

Access Instructions on Phone

These topics will help you find help on your new phone.

Launch the Guide

A mobile user guide that contains all the information found here is easily accessible from the Apps screen.
■ Tap > > HTC Mobile Guide.
Tip: There is a search box where you can quickly look for information. Just enter what you want to look
for and related topics will appear.

Access Help

Use the phone’s Help menu to learn about your phone.
Introduction 3
■ Tap > > Help.

Get Support from My Sprint

In addition to your phone’s built-in Help menu, you can also access support for your phone and service through the preloaded My Sprint app.
1. Tap > > My Sprint.
2. Go to the Support tab.
3. Tap a help topic to view its contents.

Features You'll Enjoy

You'll enjoy use of your HTC U11 with these features.
Edge Sense
HTC U11 comes with a pressure-sensitive squeeze area on its frame. By squeezing the sides of HTC U11, quickly access your favorite app or shortcut even while your phone is in sleep mode.
Introduction 4
For details, see Set Up Edge Sense.
What’s Special with Camera
Capture great photos and videos using HTC U11.
UltraSpeed Autofocus
HTC U11 lets you enjoy faster focus speeds using a full sensor autofocus similar to DSLRs. Using the Camera app, you can easily take photos in low light situations, capture images of moving subjects, and record clear videos.
HDR Boost
Take clearer, sharper photos using HDR Boost. By combining multiple shots with different exposure levels, HDR Boost lets you capture great photos even in low light conditions. For details, see Use HDR
Boost.
Capture Video in 3D Audio or High Res Audio
HTC U11 has four highly-sensitive omnidirectional microphones that capture positional sound in your video recordings. This means that you can record sound in 360 degrees for immersive audio that’s just like being there. Or, you can record video with 24-bit high resolution audio. For details, see Record Video
in 3D Audio or High Resolution Audio.
Acoustic Focus
When recording videos, especially from a distance, you can reduce surrounding noise and enhance the clarity of your subject's audio using Acoustic Focus.
Introduction 5
For details, see Record Video Using Acoustic Focus.
Pro Level Capabilities
Pro mode gives you professional level control over your photography. Capture RAW photos and take full control over your camera settings. The camera captures RAW photos in DNG format. The RAW file provides more image information for post processing in the Google Photos app or a graphics program on your computer. For details, see Take a RAW Photo.
Hyperlapse
Hyperlapse lets you speed up the action up to 12 times, and select sections of the video to change its speed. For details, see Hyperlapse.
Selfies
Capture awesome selfies with the front facing camera. For details, see Selfies.
● Live Makeup – Before taking your selfie, use Live Makeup to smoothen your skin.
● Instant selfie shots – Flash a smile, and the camera instantly captures your smiling face. Or, just
say "Cheese!"
● Enjoy taking wide-angle selfies with family or friends and with a panoramic scenery behind you. For details, see Selfie Panorama.
Immersive sound
Discover audio bliss on HTC U11 through its earphones and speakers.
HTC USonic with Active Noise Cancellation
Experience music tuned to your ears. When you plug in the HTC USonic earphones to HTC U11, they will scan your ears and determine the audio output level that best suits you. The earphones also incorporate Active Noise Cancellation which reduces background noise so you hear music and videos clearly. For details, see HTC USonic with Active Noise Cancellation.
HTC BoomSound for Speakers
Introduction 6
Hear what you've been missing. HTC BoomSound™ gives you a rich, authentic sound experience, whether you’re listening to music, watching a video, or playing a game. For details, see HTC BoomSound
for Speakers.
Record Audio in High Res Quality
Enable high res quality audio in Voice Recorder to make crystal clear audio recordings. For details, see
Voice Recorder.
HTC Sense Companion
HTC Sense Companion is a personal companion that’s always learning from you, and the things you do every day. It’s made to evolve and get to know you better over time so it can give you better and more
relevant suggestions and information.
For details, see HTC Sense Companion.
Fingerprint sensor
You can use the fingerprint scanner on HTC U11 to quickly wake up and unlock your phone with your fingerprint. For details, see Fingerprint Scanner.
Truly personal
Designed with you in mind, HTC U11 is filled with innovations that help it to adapt to your life.
Themes
Make HTC U11 more personal by customizing how it looks with your own photos and then mix and match with different sets of icons, sounds, color schemes, and more. More wallpaper types, such as Multiple wallpapers and Apps screen wallpapers, are also in store. For details, see HTC Themes.
Freestyle Home Screen
Introduction 7
If you want to take designing your Home screen to the next level, try the Freestyle home screen layout for zero-grid limitations and fun stickers to replace your app icons.
HTC BlinkFeed
Get your favorite topics, news, social media, and more conveniently delivered to one place on your phone. Even get suggestions for places to eat! You can also play embedded videos right on HTC BlinkFeed™. For details, see HTC BlinkFeed - Your Dynamic Home Screen.
Boost+
Use the Boost+ app to help you optimize your phone's performance by allocating resources, removing junk files, stopping irregular app activities, and uninstalling the apps you don't use. You can also set this app to help extend battery life while you're playing your favorite game on HTC U11. For details, see
Boost+.

What's New in Android Nougat

Android® 7 Nougat brings new features that make working with apps and settings even more convenient.
App Shortcuts
Starting from Android 7.1, press and hold an app icon to display a menu that lets you quickly access common app functions. For example, from the Clock app icon, you can quickly set a timer or alarm.
Multi-tasking Made Easy
Aside from flipping through running apps, there are faster ways to use the Recent apps button for switching between apps.
● Want to watch a video while chatting at the same time? Use the split-screen view to display two running apps side by side.
● Quickly switch to the previous app with a double tap.
For details, see Work with Two Apps at the Same Time.
Introduction 8
Enhanced Notifications
See incoming information on a notification without having to open an app. If you received a new message, you can send a reply directly from the notification. See Notification Panel.
Improved Settings
● Limit how much mobile data your phone uses. When you turn Data Saver on, apps in the background won't be able to use the data connection unless you've set these apps to access mobile data. See Manage Your Data Usage.
● Use the Quick Settings bar to toggle Wi-Fi and other quick settings on and off. See Using Quick
Settings.
● No more navigating back to the main settings screen by screen. There's a slideout menu that you can open anytime to directly access the main settings.
● At the top of the Settings screen, see suggestions for how to get more out of your phone.
● Aside from changing the font size, you can also adjust the display size of items such as icons and
images. See Display Size.
Introduction 9

Set Up Your Phone

Part
Description
Earpiece
Lets you hear the caller and automated prompts.
The following topics give you all the information you need to set up your phone and wireless service the first time.

Parts and Functions

These topics illustrate your phone’s primary parts and key functions.
Note: Your phone’s screens and apps layouts are subject to change. This user guide uses sample
images only.
Phone Layout
The following illustration outlines your phone’s primary external features and keys.
Front Panel
Set Up Your Phone 10
Proximity sensor
Detects how close an object is to the surface of the screen. This is typically used to detect when your face is pressed up against the screen, such as during a phone call.
While talking on the phone, the sensor detects talk activity and turns off the screen to prevent accidental key taps.
Note: If you want to use a case or screen protector, don’t cover and block the proximity sensor. Purchase a case or screen protector designed for HTC U11.
Microphone
Captures your voice during phone and conference calls.
Note: Avoid liquid or dust from entering the microphone hole to prevent damage to the microphone.
Front camera
Takes selfie pictures and videos with greater detail and clarity.
Volume button
Allows you to adjust the ringtone or media volume or adjust the voice volume during a call.
Power/Lock button
Press quickly to turn off and lock the phone screen. Press and hold to turn the phone on or off or switch to airplane mode.
Recent apps key
Tap to display your most recently used apps.
Home key/Fingerprint scanner
Tap to display the main home screen. This is also the fingerprint scanner that allows you to quickly wake up
and unlock your phone with your fingerprint. You can register up to 5 fingerprints. See Fingerprint Scanner.
Back key
Tap to return to the previous screen.
Edge Sense squeeze area
Set up Edge Sense and squeeze this area to launch an app or display information. For details, see Edge Sense.
Note: If you want to use a case or screen protector, don’t cover and block the proximity sensor and Edge Sense area. Purchase a case or screen protector designed for HTC U.
Touchscreen
Displays all the information needed to operate your phone, such as the call status, the Contacts list, and the date and time. Also provides one­tap access to all of your features and applications.
LED
Displays a phone notification, charging status, or alert.
Set Up Your Phone 11
Nano SIM and microSD card tray and eject hole
Holds the preinstalled Sprint 4G LTE™ nano SIM card and optional microSD card. See SIM Card and SD Card.
Note: The microSD card is sold separately.
Part
Description
Main camera with UltraSpeed autofocus, BSI, and OIS
Captures quality photos and videos.
Note: BSI stands for Backside Illumination sensor and OIS stands for Optical Image Stabilization.
Microphone
Captures your voice during phone and conference calls.
Note: Avoid liquid or dust from entering the microphone hole to prevent damage to the microphone.
USB Type-C™ charger/ Accessory jack
Allows you to connect the phone with the AC power adapter using the USB cable or with the provided HTC USonic earphones. (Items included in the phone package).
Note: The HTC USonic earphones provided in the box can only be used with HTC U11 and other compatible HTC phones supporting HTC USonic.
HTC BoomSound™ hi-fi edition speakers
Lets you hear the different ringtones and sounds. This speaker also lets you hear the caller’s voice and automated prompts.
Dual LED flash
Helps illuminate subjects in low-light environments when the camera is focusing and capturing a picture or video.
Back Panel

Charge the Battery

Follow these instructions to charge your phone’s battery using either the included AC adapter or via a
USB connection on your computer.
Important: Use only the adapter and the USB Type-C cable that came with HTC U Ultra to charge the battery. When the battery power is too low, make sure to use the power adapter to charge, not the USB cable connection with your computer.
Notes:
● If the battery has been discharged for several days, you may need to charge HTC U11 for several
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minutes before powering it on.
● The battery is built-in and non-removable. Do not attempt to remove the battery.
● As a safety precaution, the battery may stop charging to avoid overheating.
● Avoid charging the battery in hot environments.
● When you’re using the Web browser and charging the battery, your phone may become warmer.
This is normal.
● To conserve energy, unplug the power adapter from the electrical outlet after you finish charging.
Charge Using the AC Adapter
1. Plug one end of the USB cable into the AC adapter.
2. Plug the other end of the USB cable into the USB Type-C charger/Accessory jack on the bottom panel of your phone.
3. Plug the other end of the USB cable into the AC adapter.
4. Plug the AC adapter into an electrical outlet.
The indicator light (LED) illuminates when charging starts. The light turns green when the
battery is fully charged.
5. After charging, disconnect the phone from the charger. Unplug the AC adapter from the outlet, and remove the USB cable from the phone.
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB cable into the USB Type-C charger/Accessory jack on the bottom of your phone.
2. Insert the large end of the USB cable into an external USB port on your computer.
3. After charging, disconnect the USB cable from both the phone and the computer.

SIM Card

The SIM card is an IC card containing phone number and other customer information.
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Handling a SIM Card
Keep the following in mind when handling a SIM card.
● You are responsible for any damage caused by inserting the SIM card in another-brand IC card reader, etc. Sprint is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. May damage SIM card.
● See instructions included with the SIM card for handling.
● The SIM card is the property of Sprint.
● The SIM card is replaceable (at cost) in case of loss/damage.
● Return the SIM card to Sprint when canceling subscription.
● Returned SIM cards are recycled for environmental purposes.
● Note that SIM card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on the SIM card.
Sprint is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your SIM card or phone (SIM card inserted) is lost or stolen. For details, contact Customer Service.
Nano SIM Card
HTC U11 uses a nano SIM card. The nano SIM card is preinstalled in your HTC U11. If you need to remove or replace the card, refer to the following instructions.
Use a standard nano SIM card. A modified card that is thicker than the standard nano SIM card will not fit properly on the tray and may damage the card slot.
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Slot with Card Tray
When inserting the eject tool into the tray eject hole to remove the card tray, do not obstruct the tray to avoid damaging the eject mechanism inside the slot.
Insert SIM Card
The nano SIM card is preinstalled in your HTC U11. If you need to remove or replace the card, refer to the following instructions.
1. Hold the phone face up.
2. Insert the tip of the tray eject tool (included in the box) into the tray eject hole.
3. Push the tip all the way into the hole until the tray ejects, and then pull the tray out.
4. With your nano SIM card's gold contacts facing down, place the card into the SIM holder of the tray. Make sure to align the cutoff corner to the notch on the holder.
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Note: If you purchased an optional microSD card, place the microsSD card to the SD holder of the tray. For details, see Insert SD Card.
5. When reinserting the tray, make sure it is facing up so that your cards don't fall out. Hold the tray with the outer card holder between your fingers, and then steadily slide the tray all the way into the slot.
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6. Make sure the tray is fully inserted and doesn't protrude from the slot.

SD Card

Use a SD card (optional and sold separately) to store your photos, videos, and music. When you need to free up phone storage space, you can also move certain apps to the storage card, if the apps support this feature.
SD Card Cautions
Data: Information stored on the SD card can become lost or changed accidentally as a result of damage. It is recommended that you keep a separate copy of important data. Sprint is not responsible for damages from data that is lost or changed.
Reading/Writing Data: Never power off the phone while reading or writing data. Battery Level: A low battery charge may prevent reading/writing to SD card. Handling SD Card: Use/store SD cards away from the reach of infants. May cause choking if
swallowed.

Insert SD Card

Follow these steps to insert an optional SD card (not included).
1. Hold the phone face up.
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