This User Guide introduces you to Sprint® service and all the features of your new device. It’s divided into
four sections:
⽧ Section 1: Getting Started
⽧ Section 2: Your Device
⽧ Section 3: Sprint Service
⽧ Section 4: Safety, Regulatory, and Warranty Information
Throughout this guide, you’ll find tips that highlight special shortcuts and timely reminders to help you make
the most of your new device and service. The Table of Contents and Index will also help you quickly locate
specific information.
You’ll get the most out of your device if you read each section. However, if you’d like to get right to a specific
feature, simply locate that section in the Table of Contents and go directly to that page. Follow the
instructions in that section, and you’ll be ready to use your device in no time.
User Guide
Note
WARNING
Because of updates in the device’s software, this user guide may not be the most current version for your
device. Visit www.sprint.com and log on to My Sprint Wireless to access the most recent version of the
user guide.
Please refer to Important Safety Information on page 208 to learn about information that will help you
safely use your device. Failure to read and follow the Important Safety Information in this user guide may
result in serious bodily injury, death, or property damage.
i
Section 1
Getting Started
Section 1A
Setting Up Service
⽧ Setting Up Your Device (page 2)
⽧ Activating Your Device (page 3)
⽧ Setting Up Your Voicemail (page 4)
⽧ Sprint Account Passwords (page 4)
⽧ Getting Help (page 5)
Setting up and activating your new device is quick and easy. This section walks you through the necessary steps to
set up your device, activate your device, set up your voicemail, establish passwords, and contact Sprint for
assistance with your Sprint service.
Setting Up Your Device
Note
You can also insert a microSD™ card into your device. To learn how to insert a microSD card, see “Using a
microSD Card on Your Device” on page 97.
Installing the Battery
1. Remove the back cover by following these steps:
䡲 Remove the stylus. (You need to temporarily remove the stylus to be able to remove the back cover.)
䡲 Hold the device with both hands and the front panel facing down.
䡲 Push the back cover up with your thumb until it disengages from the device and then slide it up to
remove.
2Section 1A. Setting Up Service
2. Install the battery by following these steps:
䡲 Align the battery’s exposed copper contacts with the battery connectors inside the battery
compartment.
䡲 Insert the contact end of the battery first and then gently push the battery into place.
3. Replace the back cover, and insert the stylus back into the stylus compartment.
Turning the Device On for the First Time
1. Press the Power button.
2. When you turn on your device for the first time, your device starts up and guides you to calibrate the
touch screen. Follow the onscreen instructions to complete the screen calibration process.
3. Your device will then be activated.
䡲 If your device is already activated, it will search for Sprint service and then enter standby mode.
䡲 If your device is not yet activated, see “Activating Your Device” on page 3 for more information.
Setting Up Service
Note
Your device’s battery should have enough charge for your device to turn on and find a signal, set up your
voicemail, and make a call. You should fully charge your battery as soon as possible. See “Charging the Battery”
on page 13 for details.
Activating Your Device
䢇 If you purchased your device at a Sprint Store, it is probably activated and ready to use.
䢇 If you received your device in the mail and it is for a new Sprint account or a new line of service, it is designed to
activate automatically. To confirm your activation, make a phone call.
䢇 If you received your device in the mail and you are activating a new device for an existing number on your account, you
will need to go online to activate your new device.
䡲 From your computer’s Web browser, go to www.sprint.com/activate and complete the onscreen
instructions to activate your new device.
When you have finished, make a phone call to confirm your activation. If your device is still not activated or
you do not have access to the Internet, contact Sprint Customer Service at
Notes
• Do not press the End key while your device is being activated. Pressing the End key cancels the activation
process.
• If you are having difficulty with activation, contact Sprint Customer Service by dialing
any other phone.
1-888-211-4727 for assistance.
1-888-211-4727 from
Section 1A. Setting Up Service3
Making Your First Call
1. Press the Tal k key to display the Phone screen.
Tal k Key
2. Tap the keys on the Phone keypad to enter the phone number.
3. Tap to place the call.
For more information about using your device to make and receive phone calls, see “Using Device Features”
on page 63.
Setting Up Your Voicemail
1. Press the Tal k key to display the Phone screen.
2. Touch and hold on the Phone keypad.
3. Follow the system prompts to:
䡲 Create your passcode.
䡲 Record your greeting.
䡲 Record your name announcement.
Note
Voicemail Passcode
Sprint strongly recommends that you create a passcode when setting up your voicemail to protect against
unauthorized access. Without a passcode, anyone who has access to your device is able to access your
voicemail messages.
For more information about using your voicemail, see “Voicemail” on page 134.
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail
account, and your data services account. To ensure that no one else has access to your information, you will
need to create passwords to protect your privacy.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on to
www.sprint.com. (Click Need to register for access? to get started.) If you are not the account owner (if someone
else receives the bill for your Sprint service), you can get a sub-account password at
Voicemail Password
You will create your voicemail password (or passcode) when you set up your voicemail. See “Setting Up
Your Voicemail” on page 4 for more information on your voicemail password.
4Section 1A. Setting Up Service
www.sprint.com.
Data Services Password
With your Sprint device, you may elect to set up an optional data services password to control data (Web)
access and authorize Premium Service purchases.
For more information or to change your passwords, sign on to
Service at
1-8 88 -211- 4727.
www.sprint.com or call Sprint Customer
Getting Help
Managing Your Account
Online: www.sprint.com
You can go online to:
䢇 Access your account information.
䢇 Check your minutes used (depending on your Sprint service plan).
䢇 View and pay your bill.
䢇 Enroll in Sprint online billing and automatic payment.
䢇 Purchase accessories.
䢇 Shop for the latest Sprint devices.
䢇 View available Sprint service plans and options.
䢇 Enable international wireless voice and data services.
䢇 Learn more about data services and other great products like Sprint Picture Mail, games, ringers, screen
savers, and more.
Setting Up Service
From Your Sprint Phone
䢇 From the Phone screen, tap to check minute usage and account balance.
䢇 From the Phone screen, tap to make a payment.
䢇 From the Phone screen, tap to access a summary of your Sprint service plan or
Sprint 411 gives you access to a variety of services and information, including residential, business, and
government listings; movie listings or showtimes; driving directions, restaurant reservations, and major local
event information. You can get up to three pieces of information per call, and the operator can automatically
connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
䊳 From the Phone screen, tap .
Section 1A. Setting Up Service5
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place calls billed to
a local telephone calling card or third party.
䊳 From the Phone screen, tap .
For more information or to see the latest in products and services, visit us online at
www.sprint.com.
6Section 1A. Setting Up Service
Section 2
Your Device
Section 2A
Device Basics
⽧ Your Device (page 9)
⽧ Inside the Box (page 11)
⽧ Turning Your Device On and Off (page 12)
⽧ Using Your Device’s Battery and Charger (page 12)
⽧ Navigating on Your Device (page 14)
⽧ Using the Zoom Bar (page 15)
⽧ The Home Screen (page 16)
⽧ Using the Lock Screen (page 20)
⽧ Adjusting the Volume (page 21)
⽧ Using the Getting Started Application (page 22)
⽧ Connecting Your Device to a Computer (page 23)
Before you start using your device, take some time to familiarize yourself first with what is available on your device. This
section will introduce about the device controls and the home screen on your device. Basic functions such
as turning your device on and off and adjusting sound volume will also be covered in this section.
Tip
Device Software Upgrades – Updates to your device’s software may become available from time to time. Sprint
will automatically upload critical updates to your device. You can also open the Settings screen to check for and
download updates. Slide to the Settings tab, and then tap Other > Update Firmware to search for and download
available updates.
8Section 2A. Device Basics
Your Device
Top and Front Panels
1
Device Basics
11
10
9
2
374
1. Power Button. Press to turn off the display temporarily. To turn off the power, press and hold for about five
seconds. (For more information, see “Turning Your Device On and Off” on page 12.)
2. Sliding QWERTY Keyboard. Slide out the QWERTY keyboard and use it to type messages or documents.
(See “Using the Sliding QWERTY Keyboard” on page 26 for details.)
3. Ta lk Ke y. Press to answer an incoming call or display the Phone screen to place a call. During a call, press
and hold to toggle the speakerphone on and off. While viewing a text or email message, press to display
the Phone screen so you can call the sender of the message. (See “Using Phone Features” on page 63
for details.)
4. Start Key. Press to open or close the Start screen. (See “Start Screen” on page 17 for details.)
5. Back Key. Press to return to the previous screen.
6. End Key. Press to end a call or return to the Home tab. By default, pressing and holding this key turns
Airplane mode on or off. You can reassign pressing and holding of the
“Buttons” in “Personalize” on page 122 for details.)
7. Zoom Bar. Slide your finger from left to right to zoom in, or from right to left to zoom out.
(See “Using the Zoom Bar” on page 15 for details.)
8. Touch Screen. Use finger gestures or the stylus to navigate and interact with the screen. (See “Navigating
on Your Device” on page 14 for details.)
56
End key to another function. (See
8
Section 2A. Device Basics9
9.
Notification LED. This LED shows the following:
䡲 Flashing green light when there are new text, picture, video, or email messages, missed calls, or
reminders.
䡲 Solid green light when the device is connected to the power adapter or a computer and the battery is
fully charged.
䡲 Solid amber light when the battery is being charged.
䡲 Flashing amber light when the remaining battery level reaches below 10%.
10. Light Sensor. This senses the ambient light and adjusts the screen backlight accordingly.
11 . Earpiece. Listen to a phone call from here.
Left, Right, and Bottom Panels
12
18
13
17
14
1516
12. Volume Up Button. During a call or when playing music, press this button to increase the volume.
13. Volume Down Button. During a call or when playing music, press this button to lower the volume.
14 . Primary Microphone. Speak into this microphone during phone conversations, when recording a voice
note, or when giving a voice command.
15. Sync Connector. Connect one of the following:
䡲 Connect the AC device charger to recharge the battery.
䡲 Connect the supplied USB cable to a computer so you can synchronize information.
䡲 Connect a USB stereo headset (purchased separately) for hands-free conversation or for listening to
audio media.
䡲 Connect a composite video and audio cable (purchased separately) to output the device screen
contents and phone audio to an external viewing phone.
10Section 2A. Device Basics
16. Audio Connector. Connect any standard 3.5mm audio headset.
17. Stylus. Use the stylus to write, draw, or select items on the screen. (See “Stylus” on page 15 for details.)
18. Secondary Microphone. Both the primary and secondary microphones are enabled when the
speakerphone is turned on. (See “Straight Talk” on page 70 for details.)
Back Panel
Device Basics
19
23
20
21
22
19. 3.2 Megapixel Camera. Use the camera to take photos and capture video clips. (See “Taking Photos and
Videos” on page 105 for details.)
20.Mute Button. Press to mute or unmute the dual microphone.
21. Back Cover. Push the back cover upward to remove it.
22. Strap Holder. Connect a strap or lanyard to easily carry your device.
23. Dual Speaker. Use this noise-cancelling dual speaker for three-way calls.
Inside the Box
The product package includes the following items and accessories:
䢇 HTC Touch Pro2
䢇 AC device charger
䢇 USB sync cable
䢇 Battery
䢇 Extra stylus
䢇 LCD screen protector
䢇 Getting Started CD
䢇 Get Started Poster, Basics Guide, Set Up Your Email Guide, and Features Guide
Section 2A. Device Basics11
Turning Your Device On and Off
Turning the Power On
䊳 Press the Power button located at the top of your device.
Turning the Power Off
1. Press and hold the Power button for about five seconds.
2. Ta p Yes when a message prompts you to choose whether to turn off the power.
Switching to Sleep Mode When Not In Use
Press and immediately release the Power button to turn off the display temporarily and switch your device to
Sleep mode. Sleep mode suspends your device to a low power state while the display is off in order to save
battery power.
Your device automatically goes into sleep mode when you leave the device idle after a certain period of
time. You will still be able to receive messages and calls while your device is in sleep mode. Pulling the
stylus out of its compartment, pressing the
your device.
Power button again, or incoming calls or messages will wake up
Using Your Device’s Battery and Charger
Your device is equipped with a Lithium Ion (Li-Ion) battery. It allows you to recharge your battery before it is
fully drained. The battery provides up to 4 hours of continuous digital talk time.
Note
• Long backlight settings, searching for service, vibrate mode, browser use, and other variables may reduce the
battery’s talk and standby times.
• Watch your device’s battery level indicator and charge the battery before it runs out of power.
If you need to purchase extra batteries for your device, Sprint-approved or HTC-approved batteries and
accessories can be found at Sprint Stores or through HTC; or call
available at
WARNING
www.sprint.com.
Use only Sprint-approved or HTC-approved batteries and chargers with your device. The failure to use a
Sprint-approved or HTC-approved battery and charger may increase the risk that your device will overheat,
catch fire, or explode, resulting in serious bodily injury, death, or property damage.
To reduce risk of fire or burns:
• Do not attempt to open, disassemble, or service the battery pack.
• Do not crush, puncture, short external contacts, or dispose of in fire or water.
• Do not expose to temperatures above 140
• Replace only with the battery pack designated for this product.
• Recycle or dispose of used battery as stipulated by local regulations.
o
F (60oC).
1-866-343-1114 to order. They’re also
12Section 2A. Device Basics
Installing and Removing the Battery
Always turn off your device before installing or replacing the battery. You also need to remove the back cover
before you can install these components.
To install the battery:
䊳 See “Setting Up Your Device” on page 2.
To remove the battery:
1. Make sure your device is turned off.
2. Remove the stylus, and then remove the back cover.
3. Lift out the battery from the groove at the upper right side of the battery compartment.
Groove
4. Replace the back cover and insert the stylus back into the stylus compartment.
Charging the Battery
Charge your battery as soon as possible so you can begin using your device.
Keeping track of your battery’s charge is important. If your battery level becomes too low, your device
automatically turns off, and you will lose any information you were just working on. For a quick check of your
battery level, glance at the battery charge indicator located in the upper-right corner of your device’s display
screen. If the battery charge is critically low, the battery icon ( ) will be shown in the title bar.
Device Basics
Always use a Sprint-approved or HTC-approved desktop charger, travel charger, or vehicle power adapter to
charge your battery.
To charge the battery:
1. Connect the USB connector of the device charger to the sync connector on your device.
2. Plug in the device charger to an electrical outlet to start charging the battery.
Charging is indicated by an amber light shown on the notification LED of your device. As the battery is being
charged while the power is on, a charging icon ( ) also appears in the title bar of the Home screen. After
the battery has been fully charged, the notification LED shows a green light, and a full battery icon
( ) appears in the title bar of the Home screen.
For more information about the notification LED, see “Top and Front Panels” on page 9.
WARNING
• Do not remove the battery while you are charging it using the device charger or car adapter.
• As a safety precaution, the battery stops charging when it overheats.
Section 2A. Device Basics13
Battery Saving Tips
How long your battery power lasts depends on the battery type and how you use your device. Try the
following to help conserve battery life:
䢇 When the device is not in use, press the Power button to switch off the display.
䢇 Slide to the Settings tab, and then tap Sound & Display. Under Display tap Backlight. Here, you can specify the
time before your device automatically turns off the display and backlight to conserve battery power. For
optimum conservation, specify three minutes or less.
䢇 Slide to the Settings tab, and then tap Sound & Display. Under Display tap Backlight. Clear the Automatically
adjust backlight
䢇 Use the AC device charger to plug your device into an external power outlet whenever possible, especially
check box, and manually adjust the backlight brightness settings.
when using a modem or other peripherals.
䢇 Turn Bluetooth off when you are not using it. Make your device visible to other devices only when you are
trying to establish a Bluetooth partnership. For more information about Bluetooth, see “Using Bluetooth”
on page 100.
䢇 Turn Wi-Fi off when you are not using it. For more information, see “Turning Wi-Fi On and Off” on
page 147.
䢇 Lower the volume.
䢇 Close battery-intensive programs such as the camera when you are done using them. Make sure the
programs are ended and are not continuously running in the background. See “Using Task Manager” on
page 128 for information on closing programs.
Navigating on Your Device
You can use finger gestures or the stylus to navigate and interact with the interface of your device:
Finger gestures
You can use finger gestures to select, scroll and pan on the touch screen.
Touching or tapping
When selecting items on the screen, such as the Home screen tabs, Start screen, programs and settings
icons, and large onscreen buttons, simply tap them with your finger. Apply some pressure with your finger
pad when touching an item on the screen.
“Tapping” is touching the screen lightly and quickly with your finger pad or fingertip. On screens that display
smaller-size items, you can more accurately select an item by tapping it with your fingertip.
Finger-scrolling
Finger-scrolling can be used to scroll up and down Web pages, documents, and lists such as the contacts
list, file list, message list, calendar appointments list, and more.
To scroll up and down:
䢇 To scroll down, swipe your finger upward on the touch screen. To scroll up, swipe your finger downward
on the touch screen. (“Swiping” means dragging your finger vertically on the screen.)
䢇 To auto-scroll, flick your finger upward or downward on the touch screen. Touch the screen to stop
scrolling. (“Flicking” is similar to swiping, except that you need to swipe your finger in light, quicker
strokes.)
14Section 2A. Device Basics
To scroll left and right:
䢇 To scroll towards the right, swipe your finger to the left. To scroll towards the left, swipe your finger to the
right.
䢇 To auto-scroll, flick your finger left or right. Touch the screen to stop scrolling.
Finger-zooming
To zoom in on a Web page in Opera Mobile or a photo in Albums, tap your finger twice on the screen. To
zoom out, tap twice again on the screen.
For more information about using Opera Mobile, see “Using Opera Mobile” on page 151. For more
information about using Albums, see “Viewing Photos and Videos” on page 112.
Finger-panning
You can use finger-panning to move to and view other parts of a zoomed photo, Web page, document, or an
email message. To pan, touch and hold on the touch screen and then drag your finger in any direction.
Stylus
To use the stylus, pull it out from the stylus compartment at the bottom right of your device. If the backlight is
off, removing the stylus automatically turns the backlight back on.
Tap with the stylus to open programs and select items on the screen, and touch and hold on the screen to
open a shortcut menu. You can also use the stylus in a similar way to making finger gestures.
Device Basics
Using the Zoom Bar
The zoom bar located below the touch screen is a handy zoom control that is unique on your device. When
you are viewing a Web page in Opera Mobile or a photo in Albums, you can zoom in by sliding your finger
from left to right across the Zoom bar, or zoom out by sliding from right to left.
You can also instantly enlarge or shrink the text size when you are reading messages or Word documents.
Slide your finger from left to right across the zoom bar to increase the text size, or slide from right to left to
decrease. To increase or decrease the text size more, slide across the zoom bar again.
Zoom Bar
Section 2A. Device Basics15
The Home Screen
The default screen of your device is the Home screen which allows finger-touch access to the most
important functions such as contacts, text messages, email, calendar, Internet, and more.
5
1
2
3
1. Open the Start screen for quick access to important features and programs on your device. See “Start
Screen” on page 17 for details.
2. Navigate the Home screen. See “Using the Home Screen” on page 32 for details.
3. Open the Phone screen. See “Using Phone Features” on page 63 for details.
4. Open a menu where you can change the Home tab wallpaper, personalize the Home screen tabs, set
local time and date settings, and more. See “Using the Home Screen” on page 32 for details.
5. Check the status icons for battery usage, connection status, and more. See “Status Icons” on page 18
for details.
4
16Section 2A. Device Basics
Start Screen
The Start screen gives you one-touch access to the programs and settings of your device. To open the Start
screen, tap
On the Start screen
䢇 Swipe your finger up or down to scroll through the screen.
䢇 Tap the To da y icon to return to the Home screen. See “The Home Screen” on page 16 for details.
䢇 Tap a program icon to open the corresponding program.
䢇 Tap the Settings icon to access the settings of your device.
䢇 Tap Lock at the bottom-left corner of the Start screen to lock your device. See “Using the Lock Screen” on
page 20 for details.
䢇 Press the Start key twice to close the Start screen.
Start on the top-left corner of the screen or press the Start key ( ).
Device Basics
To move an icon to the top of the Start screen
You can move often used icons to the top of the Start screen for easy access.
1. Touch and hold the icon that you want to move.
2. Ta p Move to Top. The icon is moved to the top of the Start screen.
To return an icon to its original location, touch and hold the icon and then tap
Move Down.
Section 2A. Device Basics17
Status Icons
The following are some of the status icons that you may see on the device.
12345
1
2
Multiple notifications; tap the icon to view all
New SMS text messages
New instant message from Live Messenger
Missed call
Speakerphone on
Roaming
Alarm
Other wireless network(s) detected
Wired headset connected
Bluetooth on
Bluetooth visible mode on
Bluetooth stereo headset connected
1xRTT available
EVDO available
Connected to a wireless network
Connection is active
Connection is not active
Synchronization in progress
18Section 2A. Device Basics
3
Data connection is active but idle
Data connection is active and
transmitting data
Maximum signal strength
No signal
Phone is turned off
No phone service
Searching for phone service
Voice call in progress
4
Vibrate modeBattery charging
Sound onBattery fully charged
Sound offBattery charge level very low
5
Notifications Screen
When you tap the status icon area of the title bar, the Notifications screen opens to display your connection
status and lists all your pending notifications including missed calls, new text messages, new email, event
reminders, and more.
Device Basics
1
2
3
1. Tap an item on the Notifications screen to open the related screen.
2. Ta p Dismiss All to ignore all notifications.
3. To close the Notifications screen, tap Close or press the Back key.
Section 2A. Device Basics19
Using the Lock Screen
The Lock screen is displayed whenever your device is locked. You can lock your device to prevent
accidental button or touchscreen presses when the device is in your bag or pocket.
Locking Your Device
Your device automatically locks when your device is password protected, and the set idle time has elapsed.
Your device locks itself and requires the correct password entry to unlock it. For more information about
setting a password and idle time for your device, see “Protecting Your Device with a Password” on page 130.
You can also lock the device manually. Tap
Start and then tap Lock in the lower left corner of the Start screen.
Unlocking Your Device
When you see the Lock screen, slide the Lock button () left or right to unlock your device.
NoteIf you have set a password for your device, you will be prompted for the password when you
unlock the device. See “Protecting Your Device with a Password” on page 130 for information
on setting a password.
Checking Notifications When the Device Is Locked
When your device is locked, you are still notified of missed calls, new messages, and upcoming
appointments. The Lock screen shows the next upcoming appointment and the Lock button shows the
number of notifications.
To view the notifications
1. On the Lock screen, tap the Lock button (). Notification buttons representing each type of received
information, such as missed calls, new email, and new text messages, are then displayed below the Lock
button.
2. Slide a notification button right or left to view the respective information. For instance, slide the Missed
Call button to access the Call History and view missed calls.
Note
If a device password is set, you are prompted for the password before you can view the notification item. See
“Protecting Your Device with a Password” on page 130 for information on setting a device password.
20Section 2A. Device Basics
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