Sprint® Flash Voice Mail
User Guide
Nothing contained in this guide shall be deemed to be, and this guide
does not constitute, a warranty of, or representation with respect to,
any of the equipment covered. This guide is subject to change without
notice, and the Voice Mail manufacturer has no obligation to provide
any updates or corrections to this guide. Further, the Voice Mail
Manufacturer also reserves the right, without prior notice, to make
changes in equipment design or components, as it deems appropriate.
No representation is made that this guide is complete or accurate in all
respects, and the Voice Mail manufacturer shall not be liable for any
errors or omissions. In no event shall the Voice Mail manufacturer be
held liable for any incidental or consequential damages in connection
with the use of this guide.
SPRINT AND THE DIAMOND LOGO ARE REGISTERED
TRADEMARKS OF SPRINT COMMUNICATIONS COMPANY L.P.,
USED UNDER LICENSE.
Protegé
®
is a registered trademark of Sprint Products Group, Inc.
Copyright © 2003, Sprint Products Group, Inc. All rights reserved.
Introducing Sprint® Flash Voice Mail
About Your Voice Mail System
Sprint® Flash Voice Mail connects to your telephone system and provides you with an
Automated Attendant plus Voice Messaging.
The Automated Attendant and Main Greeting
The Automated Attendant functionality of the Sprint® Flash Voice Mail answers your
company’s incoming calls, plays a recorded Main Greeting; allows the caller to dial an
extension; and transfers the caller to that extension.
The Main Greeting typically welcomes the caller and provides a menu of dialing options.
The Main Greeting is what the caller actually hears when answered by the Automated
Attendant. A typical Main Greeting is:
Thank you for calling XYZ Company. If you know the extension number you
wish to reach, please enter it now. For Sales, press 1. For John, press 2. For
Customer Service, press 3. To reach a person by entering their name, press 4.
If you are calling from a rotary dial phone, please wait on the line for
assistance.
Callers then enter digits on their touch-tone telephone to direct their own call to the
desired destination. If the caller is using a rotary dial phone, the voice mail will
automatically transfer the caller to a pre-determined extension number (default is
extension 10) on your Protegé® telephone system.
Note:
The Main Greeting is recorded during system installation. It can be re-recorded
by your System Administrator.
To call the Automated Attendant from outside the company:
Call the main telephone number.
Wait for the recorded main greeting.
Follow the dialing instructions.
To access the Automated Attendant from your mailbox:
Access the main menu of your mailbox.
Dial 9.
The recorded Main Greeting will be heard..
To exit the Automated Attendant:
Hang up.
OR
****
Press
.
About Voice Messaging
Sprint® Flash Voice Mail allows callers to leave recorded messages for you when they
cannot get through to your extension. You can also access the voice mail to leave
messages for co-workers and check your voice mail messages, whether you are in or out
of the office. Sprint® Flash Voice Mail stores the messages in individual subscriber
mailboxes. To listen to your messages or use other voice mail features, you must log
onto your mailbox (see Logging Onto Your Mailbox, page 3).
About the Voice Prompts
The voice prompts are step-by-step recorded instructions that tell you what codes to
press on a touch-tone telephone to access the voice mail features. In this guide, voice
Introducing Sprint® Flash Voice Mail – ◆ – 1
prompts will look like this: “
Please enter your password.”
You do not have to listen to
the entire voice prompt before dialing a code.
If you forget what to press or you press a wrong code, Sprint® Flash Voice Mail will
repeat your choices or play the voice prompt:. For example if you forget or enter the
wrong password you’ll hear “Incorrect password. Please try again.”
About the System Administrator
The System Administrator is the person in your company that has been designated to
maintain and perform any programming changes to the Sprint® Flash Voice Mail. This
User’s Guide refers to the System Administrator when appropriate. The System
Administrator uses the Sprint® Flash Voice Mail Installation and Programming Guide
to program the voice mail.
– ◆
2
– Introducing Sprint® Flash Voice Mail
Getting Into and Out of Your Mailbox
Checklist for Logging On the First Time
As the mailbox owner you should customize your mailbox. You will need to perform
the following tasks to set up your voice mailbox.
Log onto your mailbox (see the following section, Logging Onto Your
Mailbox).
Change your mailbox password from default (see Setting a Mailbox Password,
page 5).
Record your mailbox name (see Recording a Mailbox Name, page 5).
Record your mailbox greeting (see Recording a Mailbox Greeting, page 5).
Set up the directory listing for dial by name (see Setting the Directory Listing,
page 5).
Numbers to Remember
Your System Administrator can provide you with the following numbers.
Telephone number to access voice mail from outside
the office (
Internal extension number to call into voice mail
Your mailbox password (
main office telephone number
(default = 82):
Your mailbox number:
default = 1234
):
):
Logging Onto Your Mailbox
Logging onto your mailbox gives you access to Sprint® Flash Voice Mail Main Menu of
user features and your messages. When you call, the voice mail:
Tells you how many messages you have.
Plays a “mini” Main Menu of features, then the voice prompt: “to return to the
main menu press
When Sprint® Flash Voice Mail prompt plays, you can press the code(s) for the feature
you want. You do not have to wait for the voice prompt before entering the code.
To log onto your mailbox:
There are several different ways to log onto your mailbox; from your Protegé®
telephone, a coworker’s Protegé® telephone, or from outside the office. To access your
voice mailbox:
From your Protegé® telephone:
Press the Voice Mail button or dial the internal extension number for voice
mail (default = 82).
Wait for the voice prompt, “Please enter your password.”
Dial your password. (default = 1234).
From a coworker’s Protegé® telephone:
Get intercom dial tone. Dial your extension.
Wait for the voice mail to answer.
Dial 9. Sprint® Flash Voice Mail then plays the voice prompt “Please enter your
mailbox number.”
Dial your password. (default = 1234).
9
.” Pressing nine takes you to the Main Greeting.
Getting Into and Out of Your Mailbox – ◆ – 3
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