No part of this publication may be reproduced or used
in any form, or by any electrical or mechanical means,
without permission in writing from Motorola. This
includes electronic or mechanical means, such as
photocopying, recording, or information storage and
retrieval systems. The material in this manual is subject
to change without notice.
The software is provided strictly on an “as is” basis. All
software, including firmware, furnished to the user is on
a licensed basis. Motorola grants to the user a nontransferable and non-exclusive license to use each
software or firmware program delivered hereunder
(licensed program). Except as noted below, such
license may not be assigned, sublicensed, or otherwise
transferred by the user without prior written consent of
Motorola. No right to copy a licensed program in whole
or in part is granted, except as permitted under
copyright law. The user shall not modify, merge, or
incorporate any form or portion of a licensed program
with other program material, create a derivative work
from a licensed program, or use a licensed program in
a network without written permission from Motorola.
The user agrees to maintain Motorola’s copyright
notice on the licensed programs delivered hereunder,
and to include the same on any authorized copies it
72-142419 -01
makes, in whole or in part. The user agrees not to
decompile, disassemble, decode, or reverse engineer
any licensed program delivered to the user or any
portion thereof.
Motorola reserves the right to make changes to any
software or product to improve reliability, function, or
design. Motorola does not assume any product liability
arising out of, or in connection with, the application or
use of any product, circuit, or application described
herein. No license is granted, either expressly or by
implication, estoppel, or otherwise under any Motorola,
Inc., intellectual property rights. An implied license only
exists for equipment, circuits, and subsystems
contained in Motorola products.
MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the
Stylized M Logo are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC and
are used under license. All other trademarks are the
property of their respective owners.
Motorola, Inc.
One Motorola Plaza
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http://www.moto rola.com/
Important Privacy Message – Sprint’s policies often do no
apply to third-party applications. Third-party applications may
access your personal information or require Sprint to disclose
your customer information to the third-party application
provider. To find out how a third-party application will collect,
access, use, or disclose your personal information, check the
application provider’s policies, which can usually be found on
their website. If you aren’t comfortable with the third-party
application’s policies, don’t use the application.
Table of Contents
Tip: Looking for something? If you don’t see it in the headings
This User Guide introduces you to Sprint® service and
all the features of your new phone. It’s divided into four
sections:
⽧ Section 1: Getting Started
⽧ Section 2: Your Phone
⽧ Section 3: Sprint Service Features
⽧ Section 4: Safety and Warranty Information
Note: Because of updates in phone software, this printed
guide may not be the most current version for your
phone. Visit
to access the most recent version of the user guide.
www.sprint.com and sign on to My Sprint
WARNING: Please refer to the Importan t Safety Information
section on page 148 to learn about information
that will help you safely use your phone. Failure to
read and follow the Important Safety Information
in this phone guide may result in serious bodily
injury, death, or property damage.
i
ii
Section 1
Getting Started
⽧ Setting Up Your Phone (page 2)
1A. Setting Up Service
1
2
⽧ Activating Your Phone (page 4)
⽧ Setting Up Your Voicemail (page 5)
⽧ Sprint Account Passwords (page 6)
⽧ Getting Help (page 6)
Setting Up Your Phone
Install the Battery
1. Remove the battery cover.
䡲 Hold the ES400S firmly in two hands as shown.
䡲 With thumbs, push battery cover toward bottom of
ES400S.
䡲 Lift the battery cover off the ES400S.
21A. Setting Up Service
2. Install the battery.
䡲 Locate the battery contacts.
䡲 Insert the battery, bottom first, into the battery
compartment.
䡲 Press the battery down into the battery
compartment.
䡲 Slide the orange battery lock latch down to
secure the battery in place.
3. Replace the battery cover.
Battery Lock Latch
䡲 Align the battery cover with device.
䡲 Slide the battery cover up to lock into place.
Installing the Stylus Tether
Your ES400S comes with an optional tether to secure
the stylus to the device.
1. Remove the stylus from the back of the device.
2. Feed one loop of the tether through the stylus (1),
and pass the other loop through the first (2).
3. With the stylus secured to the tether, feed the free
loop through the tether anchor and pass the stylus
through the loop (3) to secure it.
1A. Setting Up Service3
Setting Up Service
Powering On the ES400S
1. Press the Power button on top of the device to turn
on your phone. (You will see a splash screen
followed by a calibration window.)
Note: The Calibration screen can also be accessed by
䡲 Remove the stylus from the back of the ES400S.
䡲 Tap the screen to begin calibration.
䡲 Carefully press and briefly hold the tip of stylus on
the center of each target that appears on the
screen.
䡲 Repeat as the target moves around the screen.
2. Once the calibration is complete, follow the
onscreen instructions to configure your initial
phone settings.
䡲 If your phone is activated, it will turn on, search for
Sprint service, and be ready to use.
䡲 If your phone is not yet activated, see “Activating
Your Phone” on page 4 for more information.
41A. Setting Up Service
Start > Settings > System > Screen >
tapping
Align Screen.
Make Your First Call
1. Press .
2. Use your keypad to enter a phone number.
3. Tap Send or press to place the call.
Note: Your phone’s battery should have enough charge for
your phone to turn on and find a signal, set up your
voicemail, and make a call. You should fully charge
your battery as soon as possible. See “Charging the
ES400S” on page 26 for details.
Activating Your Phone
䢇 If you purchased your phone at a Sprint Store, it is
probably activated and ready to use.
䢇 If you received your phone in the mail and it is for a new
Sprint account or a new line of service
activate automatically. To confirm your activation,
make a phone call.
, it is designed to
䢇 If you received your phone in the mail and you are
activating a new phone for an existing number on your
, you will need to go online to activate your
account
new phone.
䡲 From your computer’s Web browser, go to
www.sprint.com/activate and complete the
onscreen instructions to activate your phone.
When you have finished, make a phone call to
confirm your activation. If your phone is still not
activated or you do not have access to the Internet,
contact Sprint Customer Service at
1-888-211-4727
for assistance.
Tip: Do not press while the phone is being activated.
Pressing cancels the activation process.
Note: If you are having difficulty with activation, contact Sprint
Customer Service by dialing
other phone.
1-888-211-4727 from any
Setting Up Your Voicemail
Your phone automatically transfers all unanswered
calls to your voicemail, even if your phone is in use or
turned off. You should set up your Sprint Voicemail and
personal greeting as soon as your phone is activated.
Always use a password to protect against unauthorized
access.
1. Press and hold 1 or press and then tap and
1 on the phone keypad.
hold
2. Follow the system prompts to:
䡲 Create your password.
䡲 Record your name announcement.
䡲 Record your greeting.
Note: Voicemail Password
Sprint strongly recommends that you create a
password when setting up your voicemail to protect
against unauthorized access. Without a password,
anyone who has access to your phone is able to
access your voicemail messages.
For more information about using your voicemail, see
“Voicemail” on page 116.
1A. Setting Up Service5
Setting Up Service
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to
your personal account information, your voicemail
account, and your data services account. To ensure
that no one else has access to your information, you
will need to create passwords to protect your privacy.
Account Username and Password
If you are the account owner, you will create an account
username and password when you sign on to
www.sprint.com. (Click Sign in and then click Sign up
to get started.) If you are not the account owner (if
now!
someone else receives the bill for your Sprint service),
you can get a sub-account password at
Voicemail Password
You’ll create your voicemail password when you set up
your voicemail. See “Setting Up Your Voicemail” on
page 5 for more information on your voicemail
password.
61A. Setting Up Service
www.sp rint.com.
Data Services Password
With your Sprint phone, you may elect to set up an
optional data services password to control access and
authorize Premium Service purchases.
For more information, or to change your passwords,
sign on to
Service at
www.sprint.com or call Sprint Customer
1-888-211-4727.
Getting Help
Managing Your Account
Online: www.sprint.com
䢇 Access your account information.
䢇 Check your minutes used (depending on your Sprint
service plan).
䢇 View and pay your bill.
䢇 Enroll in Sprint online billing and automatic payment.
䢇 Purchase accessories.
䢇 Shop for the latest Sprint phones.
䢇 View available Sprint service plans and options.
䢇 Learn more about data services and other products
like Sprint Picture Mail, games, ringers, screen
savers, and more.
From Your Sprint Phone
䢇 Press *4 to check minute usage and account
balance.
䢇 Press *3 to make a payment.
䢇 Press *2 to access a summary of your Sprint
service plan or get answers to other questions.
From Any Other Phone
䢇 Sprint Customer Service: 1-888-211-4727.
䢇 Business Customer Service: 1-800-927-2199.
Sprint 411
Sprint 411 gives you access to a variety of services and
information, including residential, business, and
government listings; movie listings or showtimes;
driving directions, restaurant reservations, and major
local event information. You can get up to three pieces
of information per call, and the operator can
automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you
will be billed for airtime.
䊳 Press 4 1 1 .
Sprint Operator Services
Sprint Operator Services provides assistance when you
place collect calls or when you place calls billed to a
local telephone calling card or third party.
䊳 Press 0 .
For more information or to see the latest in products
and services, visit us online at
www.sprint.com.
1A. Setting Up Service7
Setting Up Service
8
Section 2
Your Phone
⽧ Your Device (page 10)
2A. Device Basics
2. Re ceiver
4. Touch Screen
9. Scan Key
10. Programmable Button
12. Headset
Jack
11. microUSB Port
1. LED
3. Ambient Light/Proximity Sensor
7. Microphone
8. Speaker
5. Optical Nav Pad
6. Keyboard
⽧ Keyboard (page 12)
⽧ Screen Navigation (page 14)
⽧ Home Screen (page 15)
⽧ Device Management (page 23)
⽧ Adjusting Volume (page 26)
⽧ Battery and Charging (page 26)
⽧ Printing (page 28)
⽧ Locking the ES400S (page 28)
⽧ Resetting the ES400S (page 31)
Tip: Phone Software Upgrades – Updates to your phone’s
software may become available from time to time. Sprint
will automatically upload critical updates to your phone.
You can also use the menu to check for and download
updates. Press
Firmware
> Setting > System > Update
to search for and download available updates.
102A. Device Basics
Your Device
Key Functions
23. Power Button
19. Volume Buttons
18. Came ra
Button
15. Illumination Light
14. Camera
17.Charging/
Communication
Contacts
13.Fing erpr int
Reader
16. Batt er y Cov er
20. LED Aimer
22.Secondary
Microphone
8. Speaker
21. Sty lus
1. LED indicates charging status and message
2. Receiver provides audio in handset mode.
3. Ambient Light/Proximity Sensor determines
notifications.
ambient light for controlling display backlight
intensity and for turning off display when in
handset mode.
4. Touch Screen displays all the information needed
to operate your phone.
5. Optical Nav Pad controls movement around the
screen and selects items.
6. Keyboard lets you enter numbers, letters, and
characters, and navigate within menus.
7. Primary Microphone allows other callers to hear
you clearly when you are speaking to them in
handset mode.
8. Speakers lets you hear the different ringers and
sounds. The speaker also lets you hear the caller’s
voice in speakerphone mode.
9. Scan Key activates a bar code scanner application
for capturing bar code data.
10. Programmable Button launches an application.
11. microUSB Port allows you to connect the phone
charger or the Rapid Charger USB cable.
12. Headset Jack allows you to plug in headset for
convenient, hands-free conversations.
13. Fingerprint Reader provides a biometric sensor to
unlock the device and ensure only authorized
access to the device and network.
2A. Device Basics11
Device Basics
Camera allows you to take photos, videos and
14 .
capture bar code data.
15. Illumination Light provides light for close up
imaging capture.
16. Battery Cover allows access to battery, microSD
card and SIM card.
17. Charging/Communication Contacts provides
charging and communication through the Single
Slot cradle.
18. Camera Button use to launch the camera
application.
19. Volume Buttons use to control audio volume.
20. LED Aimer provides aiming pattern for positioning
when scanning bar codes.
21. Stylus use to select items on the touch screen.
22. Secondary Microphone allows other callers to hear
you clearly when you are speaking to them in
speakerphone mode.
23. Power Button, turns the ES400S on and off and
also places it in sleep mode.
122A. Device Basics
Keyboard
Your phone's QWERTY keyboard functions like any
standard computer keyboard. Alternate characters,
such as numbers and punctuation, appear in orange
above the primary characters. They are accessed by
pressing the
corresponding key.
key and then pressing the
KeyAction
fnAccesses the secondary layer of
Tal k
End
Scan
Optical Nav Pad
characters (shown on the keyboard in
orange).
Press once to activate this mode
temporarily, followed by another key.
This displays at the bottom of the
screen, until a second key is pressed.
Press twice to lock this mode. This
displays at the bottom of the screen.
Press a third time to unlock.
Press to display the dialer or to dial a
phone number.
Press to stop dialing or end a call.
Activates the bar code reader in a scan
enabled application.
Use to navigate on the screen.
KeyAction
Email
Start
OK
Shift
Use to open the Messaging application.
When used with toggles the cursor
function.
Displays the Start menu from any
application without tapping the screen.
Closes open applications.
Changes the state of the alpha
characters from lowercase to
uppercase.
Press the
temporarily, followed by another key.
This displays at the bottom of the
screen, until a second key is pressed.
Press the
mode. This displays at the bottom
of the screen.
Press the
unlock.
Device Basics
Shift key to activate this mode
Shift key twice to lock this
Shift key a third time to
2A. Device Basics13
KeyAction
Backspace
Enter
SPACE
TAB
Deletes a previous character.
Executes a selected item or function.
Inserts a space. When used with ,
opens a symbols menu.
Move from one field to another.
Special Characters
To add special characters, such as á, ñ, or £, press and
hold a key until the available special characters appear
on the display. For example, to add ë, press and hold e
until the options appear, and then tap ë.
Emergency Calling
When the keyboard is locked, press twice to set the
keyboard to numeric mode and then enter the
emergency number.
142A. Device Basics
Keyboard Remapping
You can remap the keyboard keys to characters or
applications. Refer to “Key Remapping” on page 49 for
detailed information on remapping keyboard keys.
Screen Navigation
Nav Pad
Note: To change the default Optical Nav Pad settings tap
Start > Settings > Personal > Nav pad.
The optical nav pad lets you navigate on the screen
using either 4-way navigation or a mouse cursor.
To switch between the 4-way navigation and the
mouse cursor, press + or press and hold
for three seconds.
appears briefly on the screen when 4-way
navigation is enabled and
mouse cursor is enabled.
Move your thumb across the optical nav pad to
highlight the object above, below, to the right, or to the
left.
appears briefly when the
Move the cursor around the screen like on a PC.
Tap to Open Programs
Tap to Lock the Device
Tap to Open Contacts
Status Bar
Cards
Program Shortcuts
Tile Bar
Tap to Open Start Window
With either 4-way navigation or the mouse cursor,
press the optical nav pad to select items on the screen,
similar to a mouse click.
Finger Scrolling (Touchscreen)
Finger scrolling can be used to scroll up and down
Web pages, documents, and lists such as the contacts
list, file list, message list, and calendar appointments.
To use finger scrolling, swipe or flick your finger on the
screen.
To scroll down, swipe your finger upward on the
screen. To scroll up, swipe your finger downward on
the screen.
Home Screen
The customizable home screen provides faster and
easier access to features and applications, and lets you
tailor the interface to improve your workflow and
maximize on-the-job efficiency.
Device Basics
2A. Device Basics15
Status Bar
Audio
WAN
Battery
Notifications
Connectivity
The Status Bar at the top of the screen displays the
status icons. Tap anywhere on the
Device Management window. Refer to “Device
the
Management” on page 23 for more information.
IconDescription
Notifications
Indicates a reminder of an upcoming calendar
event.
Notification that one or more instant messages
were received.
162A. Device Basics
Status Bar to open
IconDescription
Notification that one or more e-mail/text
messages were received.
Notification that one or more voice messages
were received.
There are more notification icons than can be
displayed.
Sending MMS message.
MMS message sent successfully.
Receiving MMS message.
MMS message received successfully.
MMS message error.
TTY Headset enabled.
TTY HCO enabled.
TTY VCO enabled.
Connectivity
Connection is active.
Connection is not active.
Synchronization is occurring.
IconDescription
Wi-Fi available.
Wi-Fi in use.
1xRTT available.
3G (EVDO Rev. A) available.
3G (EVDO Rev. 0) available.
Dormant State - no data transmission during a 1x
or 3G connection.
Roaming.
Phone
Call missed.
Dialing while no SIM card is installed.
Voice call in progress.
Calls are forwarded.
Call on hold.
Speakerphone is on.
Phone on/good signal.
Phone off.
IconDescription
No wireless service or searching.
3G connecting.
3G in use.
Audio
All sounds are on.
All sounds are off.
Vibrate is on.
Battery
Battery is charging.
Battery has a full charge.
Battery has a high charge.
Battery has a medium charge.
Battery has a low charge.
Battery has a very low charge.
2A. Device Basics17
Device Basics
Tile Bar
Owner’s
Company Name
Tap to Open Date and
Time
Owner’s
Name
Tap t o
Configure
Active Card
Tap to Configure
Cards
Owner’s
Company Name
Owner’s
Name
Tap to Open Date and Time
Tap t o
Configure
Active Card
The Tile Bar, located at the bottom of the screen,
contains the Start tile to open the
also displays tiles that vary depending upon the open
application.
Start menu. It
Cards
Cards provide quick access to completing common
tasks. You or your system administrator can configure
the number and type of cards available. By default, the
ES400S ships with four cards.
Swipe your finger left or right on the screen to view
adjacent cards.
Simple Home Card
The Simple Home card displays the current date and
time and notifications.
182A. Device Basics
Full Home Card
The Full Home card displays the current date and time
and notifications with expanded information.
IconDescription
Calendar: Indicates the next
appointment in your calendar.
Corp Email: Indicates the number of
unread emails in your Outlook email.
Tasks: Indicates the number of
unfinished tasks.
Messages: Indicates the number of
unread SMS and MMS messages.
Voicemail: Indicates the number of
voice messages in your voicemail
box.
Missed Calls: Indicates the number of
missed call.
Home Email: Indicates the number of
unread emails in your personal email
accounts.
In Call Status: Indicates call status.
Weather Card
The Weather card displays the weather for a selected
city.
Refer to “Weather Card” on page 52 for information on
configuring the Weather card.
Time Tracker Card
The Time Tracker card provides an easy way for a
worker to log hours spent at a job and output this
information in an easy-to-use format.
2A. Device Basics19
Device Basics
Refer to “Time Tracker” on page 53 for information on
Program Shortcut Buttons
configuring the Weather card.
Card Configuration
Cards can be rearranged, deleted or added to the
Home screen. See “Card Setup” on page 51 for more
information.
Program Shortcuts
The Program Shortcut buttons provides easy access
for four often used applications. Just tap the icon to
launch the application. To configure the Program
Shortcuts see “Program Shortcuts Setup” on page 50
My Apps Window
The My Apps window provides access to all the
applications on the ES400S. You can configure the
window to display your favorite applications. To
configure the
Setup” on page 51.
My Apps window, see “My Apps Window
Start Menu
The Start menu displays all the program applications
and setting applications on the ES400S. Tap the
icon to open the Start menu.
IconDescription
ActiveSync: Synchronize information between
the ES400S and a host computer or the
Exchange Server.
Airbeam Client : Allows legacy customers to
deploy AirBEAM Smart™ packages to devices.
Alarms: Set the clock to the date and time of
your locale. Alarms can also be set at specified
days and times of a week.
Bing: Search the Internet.
Calculator: Perform basic arithmetic and
calculations, such as addition, subtraction,
multiplication, and division.
Calendar: Keep track of appointments and create
meeting requests.
Start
202A. Device Basics
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