Getting Started .............................................................................................................................................. 1
Making Connections .................................................................................................................................... 24
Apps and Entertainment .............................................................................................................................. 62
Getting Help ................................................................................................................................................ 94
Index .......................................................................................................................................................... 101
Table of Contents ........................................................................................................................................... i
About the User Guide............................................................................................................................ 2
Set Up Your Phone ....................................................................................................................................... 3
Parts and Functions .............................................................................................................................. 3
Battery Use ........................................................................................................................................... 4
Insert the Battery ........................................................................................................................... 4
Remove the Battery ...................................................................................................................... 6
Charge the Battery ........................................................................................................................ 7
Enter Text ............................................................................................................................................ 18
Tips for Editing Text .................................................................................................................... 18
Lock and Unlock Your Screen ............................................................................................................ 19
Update Your Phone............................................................................................................................. 19
Update Your Phone Software ..................................................................................................... 20
Update Your Profile ..................................................................................................................... 20
Update Your PRL ........................................................................................................................ 20
Your Phone's Home Screen ........................................................................................................................ 22
Home Screen Basics........................................................................................................................... 22
Status Bar ........................................................................................................................................... 22
Changing the Home Screen Wallpaper .............................................................................................. 23
Phone Calls and Voicemail ......................................................................................................................... 25
Place and Answer Calls ...................................................................................................................... 25
Call Using the Phone Dialer ........................................................................................................ 25
Edit a Contact ...................................................................................................................................... 40
Delete a Contact ................................................................................................................................. 41
Share a Contact .................................................................................................................................. 41
Text and MMS Options ............................................................................................................... 47
Internet ........................................................................................................................................................ 49
Sprint Data Services General Information (4G LTE and 3G Networks) ............................................. 49
Bluetooth ............................................................................................................................................. 57
Bluetooth Information .................................................................................................................. 58
Enable the Bluetooth Feature ..................................................................................................... 58
Pair Bluetooth Devices ................................................................................................................ 59
Send Information Using Bluetooth .............................................................................................. 60
Receive Information via Bluetooth .............................................................................................. 61
Camera and Video ...................................................................................................................................... 63
Camera Overview ............................................................................................................................... 63
Take Pictures and Record Videos ...................................................................................................... 64
Take a Picture ............................................................................................................................. 65
Record Videos ............................................................................................................................ 65
TOC iii
View Pictures and Videos Using Gallery............................................................................................. 66
Share Pictures and Videos ................................................................................................................. 67
Send a Picture or Video by Multimedia Message ....................................................................... 68
Send Pictures or Videos Using Bluetooth ................................................................................... 68
For Assistance ............................................................................................................................................ 95
Virgin Mobile Account Information and Help ....................................................................................... 99
Manage Your Account ................................................................................................................ 99
Top-Up Your Account ................................................................................................................. 99
FCC Hearing-Aid Compatibility (HAC) Regulations for Wireless Devices .......................................... 99
Copyright Information ........................................................................................................................ 100
Index .......................................................................................................................................................... 101
TOC v
Getting Started
The following set of topics will introduce you to your phone, help you get set up with service, provide an
overview of the phone screen, and get you started with basic phone operations.
1
Introduction
The following topics describe the basics of using this guide and your new phone.
About the User Guide
Thank you for purchasing your new Coolpad Snap. The following topics explain how best to use this
guide to get the most out of your phone.
Before Using Your Phone
Read the Quick Start Guide that was packaged with your phone thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless
otherwise noted, instructions begin from the phone's home screen, which is displayed by pressing the
End key . Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots and other illustrations in this user guide may appear differently on your phone. Key labels in
the user guide are simplified for description purposes and differ from your phone's display.
Other Notations
In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or
microSDHC™ card is referred to as an "SD card" or a "memory card."
2
Set Up Your Phone
Part
Description
Receiver
Lets you hear the caller and automated prompts.
Headset jack
Allows you to plug in either a stereo headset or an optional headset for
convenient, hands-free conversations.
Volume key
Allows you to adjust the ringtone or media volume or adjust the voice
volume during a call.
The following topics give you all the information you need to set up your phone and wireless service the
first time.
Parts and Functions
These topics illustrate your phone’s primary parts and key functions.
Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample
images only.
Phone Layout
The following illustration outlines your phone’s primary external features and keys.
3
Messages key
Presses to access the Messages app.
Send key
Presses to answer or send a call. Presses to enter call log.
Navigation key
Presses up, down, left or right to navigate.
Camera key
Presses to access the Camera app.
USB port
Allows you to connect the phone charger or the USB cable (included).
Contacts key
Presses to access the Contacts app.
Clear key
Deletes character in Edit mode.
End key
Presses to end a call. Presses to return to the Home screen. Presses
and hold to power on or off the device.
OK key
Presses to confirm an option.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Battery Use
The following topics explain how to insert and remove your phone’s battery.
Battery Cautions
Storage: Avoid storing or leaving battery with no charge remaining. Saved information and settings
may become lost or changed, or battery may become unusable. Charge once every six months
before storing or leaving unused for a long period.
Bulges: Depending on use, bulges may appear near end of battery life. This does not affect safety.
Replacing Battery: The battery is a consumable item. It needs to be replaced if operating time
shortens noticeably. Purchase a new battery.
Cleaning: Clean soiled terminals between battery and phone with a clean, dry cotton swab. Soiled
terminals can result in a poor connection and prevent charging, etc.
Insert the Battery
Follow these instructions to insert your phone’s battery safely and properly.
4
1. Remove the battery cover.
Lift gently in the direction shown.
2. Insert the battery.
Align the contacts of the battery with the contacts in the phone.
5
3. Attach the battery cover.
Make sure all the tabs are secure and there are no gaps around the cover.
Remove the Battery
Follow these instructions to remove your phone’s battery. Always power the phone off before removing
the battery.
1. Remove the battery cover.
Lift gently in the direction shown.
2. Remove the battery.
6
Lift upward gently as shown.
Charge the Battery
Follow these instructions to charge your phone’s battery using either the included AC adapter or via a
USB connection on your computer.
Charge Using the AC Adapter
1. Plug the USB connector into the USB port of your phone.
2. Plug the other end of the USB cable into the AC adapter.
3. Plug the AC adapter into an electrical outlet.
4. After charging, disconnect the phone from the charger.
Unplug the AC adapter from the outlet, and remove the USB cable from the phone and the
AC adapter.
7
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending
on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB cord into the USB port of your phone.
2. Insert the large end of the USB cord into an external USB port on your computer.
3. After charging, remove the USB cable from both the phone and the computer.
SIM Card
The SIM card is an IC card containing phone number and other customer information. Your phone’s SIM
card is preinstalled and should only be accessed if directed by a customer service representative.
Handling a SIM Card
Keep the following in mind when handling a SIM card.
● You are responsible for any damage caused by inserting the SIM card in another-brand IC card
reader, etc. Your carrier is not responsible in such a case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. May damage SIM card.
● See instructions included with SIM card for handling.
● The SIM card is the property of your carrier.
● The SIM card is replaceable (at cost) in case of loss/damage.
● Return the SIM card to your carrier when canceling subscription.
● Returned SIM cards are recycled for environmental purposes.
● Note that SIM card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on SIM card. Your
carrier is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your SIM card or phone (SIM card
inserted) is lost or stolen. For details, contact Customer Service.
● Always power off the phone before inserting/removing the SIM card.
Insert SIM Card
Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a SIM
card.
8
Note: Your phone’s SIM card is preinstalled. These instructions are for reference only.
1. Remove the battery cover. (See Remove the Battery.)
2. Insert the SIM card.
Insert gently with gold IC chip facing downward.
3. Replace the battery cover. (See Insert the Battery.)
Make sure all the tabs are secure and there are no gaps around the cover.
SD Card
Your phone supports the use of an optional SD card (not included) to expand its storage capacity. Some
cards may not operate properly with your phone.
SD Card Cautions
Data: Information stored on an SD card can become lost or changed accidently or as a result of
damage. It is recommended that you keep a separate copy of important data. Your carrier is not
responsible for damages from data that is lost or changed.
Reading/Writing Data: Never power off or remove the battery while reading or writing data.
Battery Level: A low battery charge may prevent reading/writing to an SD card.
Handling SD Card: Use/store SD cards away from the reach of infants. May cause choking if
swallowed.
Insert an SD Card
Follow these steps to insert an optional SD card (not included). Make sure to power your phone off before
inserting or removing an SD card.
1. Remove the battery cover. (See Remove the Battery.)
9
2. Insert SD card.
Insert SD card all the way gently without bending and with terminals facing down.
Insert only SD cards.
3. Replace the battery cover. (See Insert the Battery.)
Make sure all the tabs are secure and there are no gaps around the cover.
Remove an SD Card
Follow these instructions to remove an SD card. Always power the phone off before inserting or removing
an SD card.
1. Remove the battery cover. (See Remove the Battery.)
2. Remove SD card.
3. Replace the battery cover. (See Insert the Battery.)
Make sure all the tabs are secure and there are no gaps around the cover.
10
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the End key .
Your phone will power on. Depending on the settings, you may see the lock screen.
See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activate Your Phone for more information.
Turn Your Phone Off
1. Press and hold the End key .
Your phone will power off.
Your screen remains blank while your phone is off (unless the battery is charging).
Sprint Activation and Service
Follow the instructions below to activate your phone if it has not already been activated. Depending on
your account or how and where you purchased your phone, it may be ready to use or you may need to
activate it on your Sprint account.
● If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you’re swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
•Go to sprint.com/activate and complete the online instructions to activate your phone.
Activate on your phone:
11
•Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Select Activate to override auto-activation and start the manual activation wizard.
• Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for
assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727
from another phone.
Tip: Do not press the End key while the phone is being activated. Pressing the End key cancels the
activation process.
Note: If you are having any difficulty with activation, visit sprint.com/support.
Boost Activation and Service
Before using your phone, you must set up your service with Boost Mobile. You will need your phone’s
serial number (MEID), printed on a sticker inside the battery compartment.
For more information about your Boost Mobile account, see Boost Account Information and Help.
Create Your Account and Pick Your Plan
Set up your Boost Mobile account.
1. From your computer, visit boostmobile.com and click Activate.
2. Choose an activation option and click Next.
3. When prompted, enter the serial number (MEID) printed on the sticker located on the back of
your phone in the battery compartment. This number can also be found on the bottom panel of
the phone’s package.
4. Follow the remaining instructions to choose your plan and select a payment method.
5. Follow the activation instructions below and you’ll be able to start using your phone.
Note: You can also activate by phone by calling 1-888-BOOST-4U (1-888-266-7848) from any other
phone.
Activate Your Phone
After setting up your account on boostmobile.com, simply turn your device on. Your device is designed to
activate automatically. If you are swapping from another Boost Mobile device to a new one, be sure to
turn off the old device before swapping the serial number (MEID). Once the MEID swap is complete, turn
on the new device and the programming information will be pushed to your device automatically.
Virgin Mobile Activation and Service
Before using your phone, you must set up your service with Virgin Mobile. You will need your phone’s
serial numbers (MEID and ICC ID). These numbers can be found on the phone's packaging.
12
For more information about your Virgin Mobile account, see Virgin Mobile Account Information and Help.
Create Your Account and Pick Your Plan
Set up your Virgin Mobile account.
1. From your computer, visit virginmobileusa.com and click Activate.
2. Choose an activation option and click Next. Then enter your zip code and click Next.
3. When prompted, enter the serial number (MEID) printed on the sticker located on the back of
your phone in the battery compartment. This number can also be found on the bottom panel of
the phone’s package.
4. Follow the remaining instructions to choose your plan and select a payment method.
5. Follow the activation instructions below and you’ll be able to start using your phone.
Activate Your Phone
After setting up your account on virginmobileusa.com, simply turn your device on. Your device is
designed to activate automatically. If you are swapping from another Virgin Mobile device to a new one,
be sure to turn off the old device before swapping the serial number (MEID). Once the MEID swap is
complete, turn on the new device and the programming information will be pushed to your device
automatically.
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your phone has
been turned on, you will see a Welcome message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your
account.
1. From the Welcome screen, select a language and press the OK key to get started.
To skip any section, press the Right soft key to skip.
2. Follow the onscreen instructions to complete each section. For each topic, you will have the
option to skip it and continue to the next screen.
Wi-Fi – If prompted, follow the prompts to sign in to an available Wi-Fi network. For secured
Wi-Fi networks, you will need to enter a password. See Wi-Fi for more details.
Protect your phone - Activate device protection features by choosing a screen lock method
and follow the onscreen instructions, or select Not now to setup later.
3. Your setup is now complete.
Your phone is now set up for use. If you skipped any part of the setup, you can access
additional options through the Apps screen or through Settings.
13
Basic Operations
The following topics outline basic features and operations of your phone.
Basics
The following topics offer an overview of your phone’s basic operations.
Home Screen and Applications (Apps) List
Most of your phone’s operations originate from the home screen or the apps list.
1. From any screen press the End key to display the home screen.
2. Press the OK key to display the apps list.
For information about using the home screen, see Home Screen Basics.
Phone Settings Menu
You can customize your phone’s settings and options through the Settings menu.
14
■ From the apps list screen, select Settings .
For more information, see Basic Settings.
Capture Screenshots
You can use your phone’s End key and lower part of volume key to capture screenshots.
■ Press and hold the End key and lower part of Volume key at the same time to capture a
screenshot of the current screen.
The current screenshot will be captured and stored in the Screenshot album in the phone’s
Gallery. From the apps list screen, select Gallery.
Applications
The following topics describe how to access the applications (apps) list and launch apps on your phone.
Launch Applications
All installed apps can be accessed and launched from the apps list.
15
1. From home, press the OK key .
App
Function/Service
Calculator
Perform basic and advanced mathematical calculations.
Calendar
Create and manage events, meetings, and appointments.
Messages
Send and receive text messages and multimedia messages.
Recent Calls
Redial a number, return a call or add a number to your contacts.
Camera
Take pictures and record videos.
Gallery
View pictures and watch videos.
Clock
Set alarms, view time zones around the world, access stopwatch and timer.
Contacts
Store and manage contacts.
The apps list opens.
2. Use the Navigation key to select an application and then press the OK key to launch the
corresponding application.
The application opens.
Apps List
The apps list expands to include any apps you download and install on your phone. The following table
outlines the primary apps that have been preinstalled on your phone.
16
Browser
Browse the Internet to search for information and bookmark your favorite
webpages.
FM Radio
Listen to the radios.
Music
View and play music.
Video
View and play videos.
Sound Recorder
Record sound and play recordings.
File Manager
View and manage data stored in the phone or in the SD card.
Downloads
View and manage downloaded files.
Settings
Access your phone's basic settings menu.
Phone Number
Follow the instructions below to display your phone’s wireless phone number.
1. From the apps list screen, select Settings > Device > About phone.
2. Select Status > SIM status > My phone number.
You will see the number listed under My phone number.
17
Airplane Mode
Airplane mode turns off all functions that emit or receive signals, while leaving your phone on so you can
use apps that don’t require a signal or data.
To turn on airplane mode:
1. From the apps list screen, select Settings > General settings.
2. Select Airplane mode.
Your phone is now in airplane mode. You will see the airplane mode icon in the status bar.
To turn off airplane mode:
1. From the apps list screen, select Settings > General settings
2. Select Airplane mode.
Your phone’s wireless connection features are now restored.
Enter Text
You can enter text using your phone’s 12-key keyboard.
Tips for Editing Text
Your phone offers you a choice of using normal or predictive text input.
1. When in a text entry field, you can press to switch among “Abc/abc/ABC/KT9/123” modes. You
can check the current text input mode from the status bar.
2. Press to insert a space. Press to insert a punctuation mark or special character.
3. If you want to delete the text entered, press the Clear key to delete the letters one by one, or press
and hold the key to delete all.
18
Note: KT9 is a predictive text input mode which predicts words as you type. In predictive mode, the phone
will suggest words for you at the bottom of the screen. Use the Navigation key to select the desired
word and the OK key or space to select the word. Other modes including Abc, abc and ABC are
normal text input modes. You can press the number keys 2-9 until the desired letter displays.
Lock and Unlock Your Screen
Your phone allows you to quickly turn the screen on/off when you unfold/fold the phone.
Turn the Screen Off When Not in Use
■ To quickly turn the screen off, fold the phone.
To save battery power, the phone automatically turns off the screen after a certain period of time when
you leave it idle. You will still be able to receive messages and calls while the phone’s screen is off.
Note: For information on how to adjust the time before the screen turns off, see Display Settings.
Turn the Screen Lock On or Off
1. From the apps list screen, select Settings > Personal > Security > Screen lock.
2. Select PIN to set a screen unlock method.
Update Your Phone
From time to time, updates may become available for your phone. You can download and apply updates
through the Settings > Device > About phone > System Updates menu.
Software Update Cautions
During update: The phone cannot be used until the software update is complete. It may take time to
update your phone’s software.
19
Signal during update: Update your phone where signal reception is good, and do not change
location during the update process. Make sure the battery is adequately charged before beginning an
update. A weak signal or low battery during an update may cause the update to fail. An update failure
may disable the phone.
Other functions during update: Other phone functions cannot be used during a software update.
Update Your Phone Software
You can update your phone's software using the System Update option.
1. From the apps list screen, select Settings > Device > About phone > System Updates.
2. Select System Updates > Check for updates.
You may be required to power your phone off and back on to complete the software upgrade.
Update Your Profile
This option allows you to automatically update your online user profile information. If you choose to
change your user name and select a new one online, you must then update the user name on your phone.
1. From the apps list screen, select Settings > Device > About phone > System Updates >
Update Profile.
2. Follow the onscreen instructions.
The phone will download and install the profile update and you will see a confirmation when
complete.
Note: If your data services or account syncing ever seems to go out unexpectedly, use this feature to
reconnect with the network.
Update Your PRL
This option allows you to download and update the PRL (preferred roaming list) automatically.
20
1. From the apps list screen, select Settings > Device > About phone > System Updates >
Update PRL.
2. Follow the onscreen instructions.
The phone will download and install the PRL update and you will see a confirmation when
complete.
21
Your Phone's Home Screen
Item
Description
Status bar
The status bar displays icons to notify you of your phone’s status (on the right
side) and notifications (on the left side).
Time
Displays current time.
Date
Displays current date.
Apps screen
Press the OK key to enter the apps list screen.
The following topics describe how to use and customize your phone’s home screen, understand the
status bar, and use the notification panel.
Home Screen Basics
The home screen is the starting point for your phone’s applications, functions, and menus.
Tip: Press the End key to return to the main home screen.
Status Bar
The status bar appears at the top of your Home screen. From the status bar, you can view both the
phone status (on the right side) and the notification information (on the left side). Icons indicating your
phone’s status appear on the status bar.
22
Icon
Status
Bluetooth® active
Wi-Fi® active
Vibrate
Network (full signal)
4G LTE data service
Airplane mode
Alarm set
Battery (charging)
Battery (full charge)
Missed call
New message
Changing the Home Screen Wallpaper
Select and assign your phone’s background wallpaper.
1. From the apps list screen, select Settings > General settings > Display > Wallpaper.
2. Select from Gallery or Wallpapers.
3. Select a wallpaper and press the Left soft key to select Set wallpaper.
The wallpaper is set.
23
Making Connections
The following set of topics will cover your phone’s ability to help you make connections, from phone calls
and maintaining contacts, to text messages, email, Internet, and international services.
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