assistance. For questions or assistance, please direct your email to productsupport@horizonhobby.
com, or call 877.504.0233 toll free to speak to the Product Support department.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without additional protection.
Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is
not responsible for merchandise until it arrives and is accepted at our facility. A Service Repair
Request is available at www.horizonhobby.com on the “Support” tab. If you do not have internet
access, please include a letter with your complete name, street address, email address and phone
number where you can be reached during business days, your RMA number, a list of the included
items, method of payment for any non-warranty expenses and a brief summary of the problem. Your
original sales receipt must also be included for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have been met, your Product will be repaired or
replaced free of charge. Repair or replacement decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be
required without notification or estimate of the expense unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request. You must include this request with your repair.
Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In addition you will be billed
for return freight. Please advise us of your preferred method of payment. Horizon accepts money orders
and cashiers checks, as well as Visa, MasterCard, American Express, and Discover cards. If you choose
to pay by credit card, please include your credit card number and expiration date. Any repair left unpaid
or unclaimed after 90 days will be considered abandoned and will be disposed of accordingly. Please
note: non-warranty repair is only available on electronics and model engines.
Country of Purchase Horizon Hobby Address Phone Number/ Email
United States Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
productsupport@horizonhobby.com
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
productsupport@horizonhobby.com
United Kingdom Horizon Hobby Limited Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
sales@horizonhobby.co.uk
Germany Horizon Technischer Service Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
service@horizonhobby.de
France Horizon Hobby SAS 14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
FCC Information
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Caution: Changes or modications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This product contains a radio transmitter with wireless technology which has been tested
and found to be compliant with the applicable regulations governing a radio transmitter in the
2.400GHz to 2.4835GHz frequency range.