Sony Ericsson Z1010 Trouble Shooting Guide
Trouble Shooting Guide, Mechanical
Trouble shooting guide, Mechanical
Applicable for Z1010
Contents:
Explanations ....................................................................................................................2
1
1.1 Service functions in the software.......................................................................2
1.2 Liquid damage ...................................................................................................2
1.2.1 Action ................................................................................................................ 2
2 Appearance Problems..................................................................................................... 3
3 Alert Problems ................................................................................................................4
3.1 Vibrator .............................................................................................................4
4 Audio Problems...............................................................................................................5
4.1 Microphone........................................................................................................5
4.2 Headset .............................................................................................................. 5
5 Charging/Capacity Problems......................................................................................... 6
5.1 Charging ............................................................................................................ 6
5.2 Capacity.............................................................................................................6
6 Data Communication Problems..................................................................................... 6
7 Key/Flip problems........................................................................................................... 7
7.1 Side Keys........................................................................................................... 7
7.2 Keyboard ...........................................................................................................7
7.3 Switch Flip ........................................................................................................8
8 LCD/Illumination Problems ..........................................................................................9
8.1 Main LCD..........................................................................................................9
8.2 Sub LCD............................................................................................................9
8.3 Illumination .....................................................................................................10
9 On/Off Problems ........................................................................................................... 11
9.1 On/Off key or On/Off switch ..........................................................................11
9.2 Battery or battery connector ............................................................................ 12
10 Other Problems ............................................................................................................. 13
10.1 Camera............................................................................................................. 13
10.2 MS module ......................................................................................................13
11 Software Problems ........................................................................................................14
12 Revision History............................................................................................................15
4/00021-1/FEA 209 544/77A
Sony Ericsson Mobile Communications AB
Approved according to 000 21-LXE 107 42/1
Trouble Shooting Guide, Mechanical
1 Explanations
1.1 Service functions in the software
The service menu will be accessed with the following key combination. Use the Jog dial.
►*◄◄*◄*
They are as follows:
1. Service info
2. Service tests
3. Text labels
The service test menu looks like this:
1. Main screen
2. External display
3. Camera
4. Video call camera
5. LED/Illumination
6. Keyboard
7. Vibrator
8. Earphone
9. Microphone
10. Total call time
1.2 Liquid damage
1.2.1 Action
Make a general visual inspection for corrosion and oxidation from liquid damage. No further
action should be taken for a liquid damaged phone. Handle the unit according to local
company or GSP directives.
4/00021-1/FEA 209 544/77 A
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Trouble Shooting Guide, Mechanical
2 Appearance Problems
• Make a general visual inspection for corrosion and oxidation from liquid damage
according to point 1.2
• Check the Upper Rear Cabinet (Fig. 2.1), the Upper Inside Cabinet (Fig. 2.2), the Lower
Rear Cabinet (Fig. 2.3) and the Lower Inside Cabinet (Fig. 2.4) for damage, scratches and
that the parts fit correctly. Replace the faulty components if necessary.
• Check the Keyboard (Fig. 2.4), the IMD plate (Fig. 2.1) and the SEMC Icon (Fig. 2.1) for
damage, scratches and that the parts fit correctly. Replace the faulty components if
necessary.
• Check the screw covers, the hinge covers (Fig.2.5), the battery lid (Fig. 2.3), and the cover
mirror camera (Fig. 2.3) for damage, scratches and that the parts fit correctly. Replace the
faulty components if necessary.
• Check the cover audio jack (Fig. 2.6), the cover USB connector (Fig. 2.7), the cover MS
duo connector (Fig. 2.8) and the cover ext. antenna connector (Fig. 2.3) for damage,
scratches and that the parts fit correctly. Replace the faulty components if necessary.
If the failure still occurs, handle the unit according to the local company or the GSP directives.
Fig. 2.1 Fig. 2.2 Fig. 2.3 Fig. 2.4
Fig. 2.5 Fig. 2.6 Fig. 2.7 Fig. 2.8
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Trouble Shooting Guide, Mechanical
3 Alert Problems
• Make a general visual inspection for corrosion and oxidation from liquid damage
according to point 1.2
3.1 Vibrator
• Turn on the phone. Go to the service test menu; choose “Vibrator”. Press any key to check
the vibrator works properly.
• Check if the vibrator (Fig. 3.5) is mechanically damaged, dirty or oxidized. Replace it if
necessary.
• Check if the vibrator pads (Fig. 3.6) are dirty or oxidized. Clean them if necessary.
If the fault still occurs, try updating the phone with the latest available software version. If this
does not solve the problem, handle the unit according to the local company or the GSP
directives.
Fig. 3.5 Fig. 3.6
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Trouble Shooting Guide, Mechanical
4 Audio Problems
• Make a general visual inspection for corrosion and oxidation from liquid damage
according to point 1.2
4.1 Microphone
• Insert a working SIM card to the Z1010 and turn it on; make a call to the phone.
• Check if the microphone (Fig. 4.5) is mechanically damaged, dirty or oxidized. Replace it
if necessary.
• Check if the microphone pads (Fig.4.6) are dirty or oxidized. Clean them if necessary.
If the fault still occurs, try updating the phone with the latest available software version. If this
does not solve the problem, handle the unit according to the local company or the GSP
directives.
4.2 Headset
• Insert a working headset to the Audio jack connector.
• Insert a working SIM card to the Z1010 and turn it on; make a call to the phone.
• Check if there is sound from the earphone and that the microphone is working. Replace
• Check if the Audio jack pads on the Main PCB (Fig. 4.8) are dirty or oxidized. Clean them
If the fault still occurs, try updating the phone to the latest available software version. If this
does not solve the problem, handle the unit according to the local company or the GSP
directives.
Fig. 4.5 Fig. 4.6
the Audio jack connector if necessary (Fig. 4.7).
if necessary.
Fig. 4.7 Fig. 4.8
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