SONY Z5+ Trouble Shooting Guide
- mechanical
-
Troubleshooting Guide
Xperia™ Z5
1300-8384
Sony Mobile Communications AB – Company Internal
Rev 2
Premium
E6853
Xperia™ Z5
Premium Dual
E6833,E6883
Company Internal
Troubleshooting Guide (mech)
CONTENTS
1 Problem Areas ................................................................................ 5
1.1 Power .................................................................................................... 5
1.1.1 Will not power on or will switch off randomly ........................................... 5
1.2 Keys ...................................................................................................... 7
1.2.1 Back, Menu, Home and Multitask Keys ..................................................... 7
1.2.2 Volume Key .................................................................................................. 7
1.2.3 On/Off Key .................................................................................................... 8
1.2.4 Camera Key ................................................................................................ 10
1.3 Touch Screen ..................................................................................... 12
1.3.1 Touch Screen malfunction ........................................................................ 12
1.4 Display ................................................................................................ 13
1.4.1 Graphics & Illumination ............................................................................ 13
1.5 LED/Illumination ................................................................................. 14
1.5.1 LED/Illumination ........................................................................................ 14
1.6 Speaker ............................................................................................... 15
1.6.1 Speaker Bottom ......................................................................................... 15
1.7 Earphone ............................................................................................ 18
1.7.1 Speaker Top ............................................................................................... 18
1.8 Microphone ......................................................................................... 19
1.8.1 Primary Microphone .................................................................................. 19
1.8.2 Secondary Microphone ............................................................................. 20
1.9 Vibrator ............................................................................................... 21
1.9.1 Vibrator not generating alerts .................................................................. 21
1.10 Camera ................................................................................................ 22
1.10.1 Main Camera .............................................................................................. 22
1.10.2 Video Call Camera defects ........................................................................ 23
1.11 Flash LED ........................................................................................... 24
1.11.1 Flash LED not flashing .............................................................................. 24
1.12 Bluetooth and WLAN Main ................................................................ 25
1.12.1 Bluetooth or WLAN Main connection failure ........................................... 25
1.13 WLAN Sub .......................................................................................... 27
1.13.1 WLAN Sub connection failure .................................................................. 27
1.14 NFC ..................................................................................................... 29
1.14.1 NFC malfunctions ...................................................................................... 29
1.15 GPS ..................................................................................................... 30
1.15.1 GPS malfunctions ...................................................................................... 30
1.16 Compass ............................................................................................. 31
1.16.1 Compass fails ............................................................................................ 31
1.17 Accelerometer .................................................................................... 32
1.17.1 Accelerometer test fails ............................................................................ 32
1.18 Gyroscope .......................................................................................... 33
1.18.1 Gyroscope test fails .................................................................................. 33
1300-8384
Sony Mobile Communications AB –
Rev 2
2(65)
Company Internal
Troubleshooting Guide (mech)
1.19 Ambient Light Sensor ........................................................................ 34
1.19.1 Light Sensor malfunctions ....................................................................... 34
1.20 Proximity Switch ................................................................................ 35
1.20.1 Proximity switch malfunctions ................................................................. 35
1.21 Pressure Sensor ................................................................................. 36
1.21.1 Pressure Sensor test fails ......................................................................... 36
1.22 Water Resistance ............................................................................... 37
1.22.1 Water Resistance fails............................................................................... 37
1.23 Real Time Clock ................................................................................. 42
1.23.1 Real time clock test fails ........................................................................... 42
1.24 Total call time ..................................................................................... 43
1.24.1 Total call time fails .................................................................................... 43
1.25 External Memory (E6853) ................................................................... 44
1.25.1 Memory Card not detected ....................................................................... 44
1.26 External Memory (E6833/E6883) ....................................................... 45
1.26.1 Memory Card not detected ....................................................................... 45
1.27 Security ............................................................................................... 46
1.27.1 Security fails .............................................................................................. 46
1.28 FM Radio ............................................................................................. 47
1.28.1 No/Poor FM Radio reception .................................................................... 47
1.29 Verify Certificates ............................................................................... 48
1.29.1 Verify Certificates fails .............................................................................. 48
1.30 IrDA Test ............................................................................................. 49
1.30.1 IrDA test fails ............................................................................................. 49
1.31 TV-Out Test ......................................................................................... 50
1.31.1 TV-Out test fails ......................................................................................... 50
1.32 Network & Signal ................................................................................ 51
1.32.1 No/Poor signal ........................................................................................... 51
1.33 SIM (E6853) ......................................................................................... 57
1.33.1 SIM not detected ........................................................................................ 57
1.33.2 Incorrect Nano SIM indicated ................................................................... 57
1.34 SIM (E6833/E6883) .............................................................................. 58
1.34.1 SIM not detected ........................................................................................ 58
1.34.2 Incorrect Nano SIM indicated ................................................................... 58
1.35 Charging ............................................................................................. 59
1.35.1 Battery will not charge by USB connector .............................................. 59
1.36 Audio Jack test ................................................................................... 61
1.36.1 Connection to headset fails ...................................................................... 61
1.37 Finger Print Sensor test ..................................................................... 62
1.37.1 Finger Print Sensor test fails .................................................................... 62
1.38 Data Communication ......................................................................... 64
1.38.1 Data transfer via System Connector fails ................................................ 64
2 Revision History ........................................................................... 65
1300-8384
Sony Mobile Communications AB –
Rev 2
3(65)
Company Internal
Troubleshooting Guide (mech)
Always firstly disconnect the Battery FPC BtB connector to cut off power supply when the Panel
Rear Sub Assy is disassembled.
Always finally connect the Battery FPC BtB connector before the Panel Rear Sub Assy is
reassembled.
Note: Proximity Calibration always must be performed when Display Frame Assy and Main PBA
reassembly, or Display Frame Assy replacement, or Board Swap, or proximity malfunctions;
1289-2983 Sony Mobile Repair Application-mechanical.
Note: Noise Cancelling Calibration always must be performed when FPC Jack Module
replacement or Board Swap; 1289-2983 Sony Mobile Repair Application-mechanical.
Note: Gyroscope and Accelerometer Calibration always must be performed when Main PBA
reassembly, or Board Swap, or wrong Gyroscope or Accelerometer readouts; 1289-2983 Sony
Mobile Repair Application-mechanical.
Note: Color ID Flashing always must be performed when Board Swap; 1289-2983 Sony Mobile
Repair Application-mechanical.
If there are no special indications of ‘E6853’, ‘E6833’ or ‘E6883’, E6853, E6833 and E6883 share
the same trouble shooting guide as common sections, whose pictures are used with E6853.
‘E6833’ or ‘E6883’ chapters or sections use E6833 pictures.
1300-8384
Sony Mobile Communications AB –
Rev 2
4(65)
Company Internal
1 Problem Areas
1.1 Power
1.1.1 Will not power on or will switch
off randomly
Check:
Check whether the Notification LED blinks by pressing the
on/off key.
Action:
If NO Notification LED blink is detected, perform a force shut
down, press power key and volume up key for 10 seconds
and then power on the unit again.
Check:
Check whether the phone vibrates by pressing the on/off
key.
Action:
1. If activation of the vibrator is detected, refer to section 1.4
‘Display’.
Troubleshooting Guide (mech)
2. If NO activation of the Vibrator is detected and the
Notification LED blinks by pressing the on/off key, check that
the battery is charging when connected to a charger.
Follow Test Instruction - mechanical chapter 2.4.5
(Charging via Charger or Computer), Diagnostic Battery
/ Charging status.
Check:
Inspect the on/off key.
Action:
Refer to section 1.2.3 ‘On/Off Key’.
1300-8384
Sony Mobile Communications AB –
Rev 2
5(65)
Company Internal
Problem Areas: Power
Check:
Inspect the BtB connector of the Battery to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean the both sides of the BtB
connector.
Troubleshooting Guide (mech)
3. If the BtB connector, the FPC or the Battery is damaged –
replace the Battery.
4. Replace Main PBA.
1300-8384
Sony Mobile Communications AB –
Rev 2
6(65)
Company Internal
Problem Areas
1.2 Keys
1.2.1 Back, Menu, Home and
Multitask Keys
Action:
1. Refer to section 1.3 ‘Touch Screen’.
2. Replace Main PBA.
1.2.2 Volume Key
Check:
Inspect the external area of the Volume Key.
Action:
1. If dirty – clean it.
2. If damaged – replace the Display Frame Assy.
Troubleshooting Guide (mech)
Check:
Inspect the BtB connector of FPC Key Module to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Key Module is damaged – replace it.
4. Replace Main PBA.
1300-8384
Sony Mobile Communications AB –
Rev 2
7(65)
Company Internal
Problem Areas: Keys
Check:
Inspect the condition of Volume Key rubber (a) and Volume
Key switch (b).
Action:
1. If dirty – clean them.
Troubleshooting Guide (mech)
2. If the Volume Key or its rubber is damaged – replace the
Display Frame Assy.
3. If the volume key switch is damaged – replace the FPC
Key Module.
1.2.3 On/Off Key
Check:
Inspect the external area of the On/Off Key.
Action:
1. If dirty – clean it.
2. If damaged – replace the Fingerprint Sensor Module.
1300-8384
Sony Mobile Communications AB –
Rev 2
8(65)
Company Internal
Problem Areas: Keys
Check:
Inspect the BtB connector of FPC Key Module to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
Troubleshooting Guide (mech)
3. If the FPC Key Module is damaged – replace it.
4. Replace Main PBA.
Check:
Inspect the condition of the On/Off Key rubber (a) and
On/Off Key switch (b).
Action:
1. If dirty – clean them.
2. If the On/Off Key or its rubber is damaged – replace the
Fingerprint Sensor Module.
1300-8384
Sony Mobile Communications AB –
Rev 2
9(65)
Company Internal
Problem Areas: Keys
3. If the On/Off key switch is damaged – replace the FPC
Key Module.
1.2.4 Camera Key
Check:
Inspect the external area of the Camera Key.
Action:
1. If dirty – clean it.
2. If damaged – replace the Display Frame Assy.
Troubleshooting Guide (mech)
Check:
Inspect the BtB connector of FPC Key Module to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Key Module is damaged – replace it.
4. Replace Main PBA.
1300-8384
Sony Mobile Communications AB –
Rev 2
10(65)
Company Internal
Problem Areas: Keys
Check:
Inspect the condition of the Camera Key rubber (a) and
Camera Key switch (b).
Action:
1. If dirty – clean them.
Troubleshooting Guide (mech)
2. If the Camera Key or its rubber is damaged – replace the
Display Frame Assy.
3. If the On/Off key switch is damaged – replace the FPC
Key Module.
1300-8384
Sony Mobile Communications AB –
Rev 2
11(65)
Company Internal
Problem Areas
1.3 Touch Screen
1.3.1 Touch Screen malfunction
Check:
Inspect the touch screen of the Display Frame Assy.
Action:
1. If dirty – clean it.
Troubleshooting Guide (mech)
2. If scratched or damaged – replace the Display Frame
Assy.
Check:
Inspect the BtB connector of Display FPC to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the Display FPC is damaged – replace Display Frame
Assy.
4. Replace Main PBA.
1300-8384
Sony Mobile Communications AB –
Rev 2
12(65)
Company Internal
Problem Areas
1.4 Display
1.4.1 Graphics & Illumination
Check:
Check whether the phone vibrates after the on/off key has
been pressed.
Action:
1. If the activation described above is not detected, refer to
section 1.1 ‘Power’.
Troubleshooting Guide (mech)
2. If the Display Frame Assy is damaged – replace it.
Check:
Inspect the BtB connector of Display FPC to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the Display FPC is damaged – replace Display Frame
Assy.
4. Replace Main PBA.
1300-8384
Sony Mobile Communications AB –
Rev 2
13(65)
Company Internal
Problem Areas
1.5 LED/Illumination
1.5.1 LED/Illumination
Check:
Inspect external window area of Notification LED on the
Display Frame Assy.
Action:
1. If dirty – clean it.
Troubleshooting Guide (mech)
Check:
Inspect the Light Guide.
Action:
1. If dirty – clean it.
3. If damaged – replace Display Frame Assy.
Check:
Inspect the LED on Main PBA.
Action:
1. If dirty or oxidized – clean it.
2. Replace Main PBA
1300-8384
Sony Mobile Communications AB –
Rev 2
14(65)
Company Internal
Problem Areas
1.6 Speaker
1.6.1 Speaker Bottom
Check:
Inspect the Speaker Bottom external port on the Display
Frame Assy.
Action:
1. If clogged – clean it.
Troubleshooting Guide (mech)
2. If damaged – replace the Display Frame Assy.
Check:
Inspect the speaker FPC is assembled well or not.
Action:
1. If not assembled well – reassemble it.
Check:
Inspect the contact pads on the FPC Key Module and the
contact pins on the Speaker Bottom.
Action:
1. If dirty – clean them.
1300-8384
Sony Mobile Communications AB –
Rev 2
15(65)
Company Internal
Problem Areas: Speaker
2. If contact pins on the Speaker Bottom are damaged –
replace the Adhesive WR Speaker and Speaker Bottom.
Troubleshooting Guide (mech)
3. If the contact pads on the FPC Key Module are damaged
- replace the FPC Key Module.
Check:
Inspect if the Speaker bottom is assembled well onto its
cavity.
Action:
1. If not assembled well – replace the Adhesive WR Speaker
and Speaker Bottom.
1300-8384
Sony Mobile Communications AB –
Rev 2
16(65)
Company Internal
Problem Areas: Speaker
Check:
Inspect the BtB connector of FPC Key Module to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
Troubleshooting Guide (mech)
3. If the FPC Key Module is damaged – replace it.
4. Replace Main PBA.
1300-8384
Sony Mobile Communications AB –
Rev 2
17(65)
Company Internal
Problem Areas
1.7 Earphone
1.7.1 Speaker Top
Check:
Inspect the external port of Speaker Top on the Display
Frame Assy.
Action:
1. If clogged – clean it.
Check:
Inspect the contact pads on the Main PBA and the contact
pins on the Speaker Top.
Action:
1. If dirty – clean them.
Troubleshooting Guide (mech)
2. If the contact pins of the Speaker Top or the Top Speaker
are damaged – replace Speaker Top, Adhesive WR
Speaker and Cushion Aco.
3. Replace Main PBA.
1300-8384
Sony Mobile Communications AB –
Rev 2
18(65)
Company Internal
Problem Areas
1.8 Microphone
1.8.1 Primary Microphone
Check:
Inspect the Primary Microphone’s external port on the
Display Frame Assy.
Action:
1. If clogged – clean it.
Troubleshooting Guide (mech)
Check:
Inspect if the Cap 1st Mic Sub Assy or 1st Mic part of the
Main PBA is assembled well or not.
Action:
1. If not assembled well – replace the Adhesive 1st Mic and
reassemble it.
2. If the Cap 1st Mic Sub Assy is not assembled well or
damaged – replace the Cap 1st Mic Sub Assy and Adhesive
1st Mic and then reassemble it.
3. Replace the Main PBA.
1300-8384
Sony Mobile Communications AB –
Rev 2
19(65)
Company Internal
Problem Areas: Microphone
1.8.2 Secondary Microphone
Check:
Inspect the external port of secondary microphone on the
Display Frame Assy.
Action:
1. If clogged – clean it.
Check:
Inspect the 2nd Mic part of the Main PBA is assembled well
or not.
Troubleshooting Guide (mech)
Action:
1. If not assembled well – replace the Adhesive 2nd Mic
and reassemble it.
2. Replace Main PBA.
1300-8384
Sony Mobile Communications AB –
Rev 2
20(65)
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