Troubleshooting
Xperia Ear Duo
XEA20
Contents
The touchpad doesn’t respond.................................................... 3
The Xperia Ear Duo doesn't work................................................. 3
The main units aren't comfortable to wear..................................4
The Xperia Ear Duo doesn’t seem to charge................................5
The main unit (R) runs out of power faster than the main
unit (L)............................................................................................5
I can't update the firmware for the Xperia Ear Duo..................... 6
The Bluetooth connection drops when changing the Sound
quality mode................................................................................. 6
I can’t hear any sound from the connected device..................... 6
I can’t hear any chat voices when using Anytime Talk ............... 6
There is something wrong with the main units........................... 7
2
The touchpad doesn’t respond
• When sliding your finger along the touchpad, make sure that you move your finger
firmly and not too quickly. Do not swipe as you would on a touchscreen.
To slide your finger on the touchpad
• Slide your finger firmly up or down on the touchpad, then release it.
• Make sure that you don't tap the touchpad too quickly or too slowly, especially
when you double-tap or triple-tap. Try to make each tap more distinct than you
would on a touchscreen.
The Xperia Ear Duo doesn't work
If your Xperia Ear Duo doesn’t work, try these actions one after the other. Verify
after each action whether the problem was solved before trying the next one.
• Turn o the main units by placing them into the charging case. Then turn the main
units back on by removing them from the charging case. The device turns o
automatically when 15 to 30 minutes pass after the Bluetooth connection drops.
• Check if your device is charged.
• Restart your Xperia Ear Duo.
To restart your Xperia Ear Duo
1 Using two fingers, touch and hold the touchpad of the main unit (R) for 10
seconds. Make sure to place your fingers on either side of the SONY logo, as
shown in the illustration.
2 The LED indicator of the main unit flashes twice in white. The main unit
restarts and makes a start-up sound.
3 Repeat the procedure with the main unit (L).
3
The main units aren't comfortable to
wear
• Make sure that you wear the main units according to the wearing instructions.
To wear your Xperia Ear Duo
Hold the main unit (R) with your left hand.
1
2 Gently pull down your right earlobe with your right hand.
3 Sliding the main unit behind your ear, insert the ring supporter into your ear
as shown in the illustration. Adjust the ring supporter so it fits comfortably in
your ear.
4 Insert the main unit (L) in the left ear in the same procedure.
Make sure no hair is caught between the proximity sensor window and your ear. If the
proximity sensor is covered, it cannot function properly.
• Make sure that the ring supporter is the right size and that you have assembled it
correctly.
4
To change the ring supporter
1 Choose the ring supporter size that fits stably and comfortably in your ear.
2 To remove the ring supporter, hold the main unit tightly and push the ring
supporter straight backward.
3 To attach the ring supporter, align the convex part of the main unit with the
concave part of the ring supporter.
4 When attaching, cover the hook A with the rubber of the ring supporter as
shown in the illustration. Make sure not to tear the ring supporter.
When removing, do not forcibly pull or twist the ring supporter, as this can damage or tear
it. When attaching, check the right/left markers on the ring supporters and main units to be
sure they are matched correctly.
The Xperia Ear Duo doesn’t seem to
charge
• It may take about a minute for your Xperia Ear Duo to start charging. When
charging starts, the LED indicator of the charging case turns green.
• Make sure that you use the USB Type-C cable provided to charge your device.
• Use a power outlet to charge your device. The device charges slowly when
connected to a computer.
The main unit (R) runs out of power
faster than the main unit (L)
• The main unit (R) handles all Bluetooth communication, and therefore consumes
extra power. This makes the battery in the main unit (R) run out faster.
5
I can't update the firmware for the
Xperia Ear Duo
• Place the main units into the charging case. Make sure that the charging case is
connected to the charger using the USB Type-C cable provided.
• Make sure that the device is not placed close to any magnets, since magnetic fields
aect the device and may interfere with the firmware update.
• If the firmware update fails, remove the main units from the charging case and
connect with your smartphone. When a firmware update message appears on the
Xperia Ear Duo app, try updating the firmware again.
The Bluetooth connection drops
when changing the Sound quality
mode
• When you change the Sound quality mode, Bluetooth disconnects and then
reconnects automatically after 30 seconds.
I can’t hear any sound from the
connected device
• Make sure that your Xperia Ear Duo isn’t already connected with another Bluetooth
compatible device. If so, disconnect and try to connect your Xperia Ear Duo with
the other device.
I can’t hear any chat voices when
using Anytime Talk
Anytime Talk is a voice chat app that works through the internet. To make the
service work, you need a stable network connection. A 4G connection is
recommended. The following are places or conditions where voice chat may not
work:
• On Wi-Fi or networks with many active users.
• During software updates or file transfers.
• In areas with weak signal strength.
• On networks with router settings that aect Wi-Fi or network connection.
• In regions where calling apps that use internet connection are restricted.
6
There is something wrong with the
main units
• If you notice any unusual smell, heat, discoloration or deformation of your Xperia
Ear Duo earpieces during use, charging or storage, you should immediately
disconnect the charging cable from the charging case, turn o the main units and
contact us
To turn o the main units
1 Disconnect the charging cable from the power source and remove the main
units from the charging case.
2 Disconnect the main units from your paired device by turning o Bluetooth®.
The main units turn o automatically after 15 to 30 minutes if they are not
paired with a device.
.
7
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