Sony PM0903 User Manual

SOV32
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BasicManual
Preface
Thank you for buying "Xperia™ XX" (simply called the "product" from here on). Before using the product, read "Basic Manual" (this manual) and "取扱説明書(詳細版) (Full Instruction Manual)" (Japanese) to ensure safe use and handling.
Packaged items
Before your start using the product, make sure that you have all the following packaged with the product.
Xperia
取扱説明書
・ ・
Xperia™ XX Xperia
設定ガイド (Setting Guide) (Japanese)
The following items are not included in the package.
microSD memory cardAC adapterEarphones
*1
XX
(Instruction Manual) (Japanese)
のご利用にあたっての注意事項
XX) (Japanese)
Sony Mobile TV antenna cable 02
02SOHSA
*1 Including warranty
(Cautions on using
Desktop holdermicroUSB cable
a
Information
Purchase a specified charger (sold separately).The battery is built into the product.Illustrations used in this manual are just images for explanations.
They may be different from actual ones.
About Operating Instructions
Basic Manual (this manual)
Handles only basic operations for main features. For detailed descriptions on various functions, refer to the "Basic Manual" (Japanese) app installed on the product or " 扱説明書(詳細版) (Full Instruction Manual) (Japanese)" available on the au homepage.
http://www.au.kddi.com/support/mobile/guide/manual/
Company names and product names referred to in this
manual are trademarks or registered trademarks of respective companies. The TM, ® marks may be omitted in this manual.
"Basic Manual" (Japanese) app
This product allows you to use the "Basic Manual" (Japanese) app on the product to confirm detailed operational procedures. Certain functions can be directly activated from the app screens on which their operations are described.
From the Home screen, [ ][お客さまサポート (Customer support)][Basic Manual] (Japanese)
When you activate for the first time, follow the onscreen
instructions to download and install app.
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For Those Requiring an English Instruction Manual
You can download the English version of the instruction manual from the au homepage (available in approximately one month after the product is released).
Download URL: http://www.au.kddi.com/support/mobile/guide/manual/
Regarding notations used in this document
In this manual, keys (key icons) are represented by
simplified illustrations such as b, h, n, P, k.
Operations of tapping menu items/icons/buttons on the
screen etc. are indicated as [(name of the item etc.)].
Screen illustrations shown in this manual may look different
from the actual screens. In some cases, minor details or a part of a screen may be omitted.
In this manual, "microSD
memory card" and "microSDXC abbreviated as "microSD memory card" or "microSD".
All of the indicated amounts exclude tax unless otherwise
specified.
"The Company" as appears in the manual refers to the
following companies: Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY Manufactured by: Sony Mobile Communications Inc.
Using au
You can use
急速報メール 急地震速報
and Evacuation Information) and
災害対策
災害用伝言板
(Emergency Rapid Mail) service that distributes
(Earthquake Early Warning),
memory card", "microSDHC™
memory card" are
(au Disaster Countermeasure)
(Disaster Message Board) service,
災害・避難情報
津波警報
(Tsunami Warning),
緊 緊
(Disaster
害用音声お届けサービス 災害関連情報
1
From the Home screen, support)]
au災害対策 (au Disaster Countermeasure) menu appears. An agreement screen regarding the use or an initial setting screen appears for the first time you activate this program. Follow the onscreen instructions.
Using 災害用伝言板 (Disaster Message Board)
Disaster Message Board service enables you to register information of well-being from an area of distress via LTE NET in case of large-scale disaster such as earthquake with a seismic intensity of over 6 lower.
(Disaster related information).
(Disaster Voice Messaging Service), and
[au
[][お客さまサポート
災害対策
(au Disaster Countermeasure)]
(Customer
1 au災害対策 (au Disaster Countermeasure) menu[災害
用伝言板 (Disaster Message Board)]
Information
To register information of well-being, E-mail address
(ezweb.ne.jp) is required. Set up E-mail address beforehand.
Using 緊急速報メール (Emergency Rapid Mail)
Emergency Rapid Mail is a service that distributes Earthquake Early Warning or Tsunami Warning delivered from the meteorological bureau or Disaster and Evacuation Information delivered from the government or local public organization to all au cell phones in specified areas simultaneously. When you receive Earthquake Early Warning, ensure your safety and take proper action according to the situation around you. When you receive a Tsunami Warning, draw away from sea coast immediately and evacuate to safe place such as upland or well-built high building.
1 au災害対策 (au Disaster Countermeasure) menu[緊急
速報メール (Emergency Rapid Mail)]
Information
Reception of Emergency Rapid Mail is notified by a special warning tone and vibration. It is not possible to change the warning tone.
*Earthquake Early Warning is notified by warning tone and voice
sound ("地震です" (It is an earthquake)), and vibration.
The warning tone does not sound when receiving
Emergency Rapid Mail during a call.
Earthquake Early Warning may not arrive before strong
tremors in areas near the epicenter.
Tsunami Warning is a major tidal wave/seismic sea wave
notification delivered from the meteorological bureau to the area including target coast.
Disaster and Evacuation Information is a service that
distributes bulletins concerning residents' safety including evacuation advisories, evacuation orders and other warnings issued by the national and local governments. The service is available only in Japan (it cannot be used overseas).
・ ・ No information fee or communication charge is required for
receiving Emergency Rapid Mail.
KDDI is not liable for damages suffered by customers
resulting from the service's information, lack or delay in the information caused by transmission or system breakdowns, or other events that are outside the responsibility of KDDI.
Refer to the Japan Meteorological Agency web page for details
about distribution of Earthquake Early Warning.
http://www.jma.go.jp/
You cannot receive Emergency Rapid Mail when your cell
phone is turned off.
Emergency Rapid Mail may not be received if you are in a
place where signal does not reach even in the service area (e.g. in a tunnel, basement) or in a place with a poor reception.
You cannot receive the Emergency Rapid Mail that the
reception is failed.
This delivery system is different from Earthquake Early
Warning provided through TV, radio, or other communication procedures, which means that the time the Earthquake Early Warning arrives may vary.
Information from someplace other than your current location
may be received.
Using 災害用音声お届けサービス (Disaster Voice
Messaging Service)
Disaster Voice Messaging Service is a service which allows you to record your voice and send someone you want to inform your well-being in case of a large-scale disaster.
1
au
災害対策
音声お届けサービス
Information
To u se W i - F i
is required.
Voice message can be recorded for up to 30 seconds.Voice messages cannot be saved or played if the product
does not have available memory.
Using
You can check history of Disaster and Evacuation Information delivered by local government, disaster related information portal, etc.
1
au
連情報
onscreen instructions
(au Disaster Countermeasure) menu[
(Disaster Voice Messaging Service)]
®
, initial settings via 4G (LTE/WiMAX 2+) network
災害関連情報
災害対策
(au Disaster Countermeasure) menu[
(Disaster related information)]Follow the
(Disaster related information)
災害用
災害関
Getting Ready
Names and functions of parts
a Headset connection
terminal
b Second microphone
Reduces noise to make easy to listen
c Notification LED d Front camera e Earpiece/Speaker f Proximity sensor:
Switches touch panel on and off to prevent from erroneous operation during a call/Auto-control for display brightness
g Display (Touch panel) h Microphone/speaker i PPower key/Screen
lock key
j Volume key/Zoom key k kCamera key
l Camera lens m GPS/Built-in antenna n Flash/Photo light
o mark
®
p Wi-Fi
/Bluetooth®/antenna part
*1
:
*2
a b
c dhef
*2
q Wi-Fi® antenna r Nameplate s au Nano IC Card 04
t Back cover u Built-in antenna v microSD memory
card/au Nano IC Card 04 slot
w Strap hole x microUSB connection
terminal
i
g
j
*1 Do not jab with a sharp object such as a needle. Doing so may
k
cause a fault.
*2 The antenna is built in. Covering around the antenna by the
hand may affect the quality of call/communication.
*3 Do not remove the nameplate with stickers of CE mark, FCC ID
and IMEI information printed.
*4 Back cover is not removable. Removing so forcibly might cause
damage or a fault. Also, battery is built into the main unit and not removable by customers.
*2
*3
*4
*2
l
m
n o
p
q m
r
s
t
CE mark and FCC ID
1 Open the au Nano IC Card 04 slot cover, and insert a
fingernail into the hook at the edge of the label tray,
v
then pull it out straight.
au Nano IC Card 04
Your phone number etc. is recorded in the au Nano IC Card 04. The product is compatible only
u
with au Nano IC Card 04. You cannot use the product with an IC card other than au Nano IC Card
04.
au Nano IC Card 04
IC (metal) part
Front Back
Attaching/removing the au Nano IC Card 04
Before attaching/removing the miroSD memory card, make sure to turn off the product.
Attaching the au Nano IC Card 04
1 Open the microSD memory card/au Nano IC Card 04 slot
cover while hooking the groove with your fingernail
2 Hook the projection of the tray ( ) with your fingernail
to slide the tray straight out, then remove the tray from the product
3 Set au Nano IC Card 04 into the tray with IC (metal) part
facing up ( ), insert the tray with the card into the main unit and press it all the way
Pay attention to the orientation of the notch and pressing tray.
4 Close the microSD memory card/au Nano IC Card 04
slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit
Removing au Nano IC Card 04
1 Open the cover while hooking the groove of microSD
memory card/au Nano IC Card 04 slot cover with your fingernail
2
Hook the projection of the tray with your fingernail to slide the tray straight out, then remove the tray from the main unit
3 Remove au Nano IC Card 04 out of the tray, insert the
tray into the main unit and then press it all the way
Pay attention to the direction of pushing the tray.
4 Close the microSD memory card/au Nano IC Card 04
slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit
Information
Note the following points, otherwise handling the au Nano IC
Card 04 may cause malfunction or damage.
Do not touch the IC (metal) part of the au Nano IC Card 04.Insert in the correct direction.Do not use force to attach or remove.
Do not lose the au Nano IC Card 04 after it has been
removed.
Do not insert au Nano IC Card 04 with conversion adapter
attached. Doing so may cause a fault.
Attaching/Removing microSD memory card
Before attaching/removing the miroSD memory card, make sure to turn off the product.
Attaching microSD memory card
1 Open the microSD memory card/au Nano IC Card 04 slot
cover while hooking the groove with your fingernail
2 Hook the projection of the tray with your fingernail to
slide the tray straight out, then remove the tray from the product
3 Set microSD memory card into the tray with IC (metal)
part facing up ( ), insert the tray with the card into the main unit and press it all the way
Pay attention to the direction of pushing the tray.
4 Close the microSD memory card/au Nano IC Card 04
slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit
Information
Insert a microSD memory card in the appropriate direction.
Inserting a microSD memory card forcefully into the slot could result in failure to remove the microSD memory card or damage.
Do not touch the terminal of the microSD memory card.
Removing microSD memory card
1 Open the microSD memory card/au Nano IC Card 04
slot cover while hooking the groove with your finger
2 Hook the projection of the tray with your fingernail to
slide the tray straight out, then remove the tray from the product
3 Remove the microSD memory card out of the tray,
insert the tray into the main unit and then press it all the way
Pay attention to the direction of pushing the tray.
4 Close the microSD memory card/au Nano IC Card 04
slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit
Charging
When you purchase your product, the internal battery is not fully charged. Charge the battery before use.
Information
When the charging starts, notification LED lights according to
the battery level. To check the battery level, see the status bar in the top of the Home screen. Alternatively, from the Home screen, [][Settings][About phone][Status] and see "Battery level".
When you start charging with the product powered off, the
power turns on even though operation is not available. Follow the instructions of each airline or medical facility for the use of cell phones on their premises.
It may take longer to complete for charging with a PC or
while using the camera function.
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Charging with the AC Adapter
Charging with Common AC Adapter 05 (sold separately) is explained.
1
Insert the microUSB plug of Common AC Adapter 05 (sold separately), with the engraved side (
into the microUSB connection terminal of the product
) facing up, straight
2 Insert the power plug of Common AC Adapter 05 (sold
separately) into an outlet
Notification LED lights on the product.
3 When charging is complete, remove the microUSB plug of
Common AC Adapter 05 (sold separately) from the product
4 Remove Common AC Adapter 05 (sold separately) from
the outlet
Charging with the DC Adapter
You can charge from cigarette lighter socket in a car by using Common DC Adapter 03 (sold separately). For details, refer to instruction manual of Common DC Adapter 03 (sold separately).
Charging with a PC
The followings describe charging procedure by connecting the product to chargeable USB port on a PC using the microUSB cable of Sony Mobile AC adapter 05 (sold separately).
1 Insert the microUSB plug of the microUSB cable, with
the engraved side ( ) facing up, straight into the microUSB connection terminal of the product
2 Insert the USB plug of the microUSB cable into the USB
port of a PC
Notification LED lights on the product. When a confirmation screen for software installation appears on the product, tap "Skip" or "Cancel".
3 When charging is complete, remove the microUSB plug
of the microUSB cable from the product and close the microUSB connection terminal cover firmly
4 Remove the USB plug of the microUSB cable from the
USB port of the PC
Turning on (Initial settings)
Turning the power on
1 P (over 1 sec)
The product vibrates and after a while the lock screen appears. When you turn on the product for the first time, follow the onscreen instructions to set the initial settings.
2 Swipe (flick) the screen up
Turning the power off
1 P (over 1 sec) 2 [Power off]
Information
Press P (over 1 sec) u Long-touch "Power off" u [OK] to
restart the product in safe mode (a function that enables to start the product in a status equivalent to the status at the time of purchase).
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Force-quitting
1
Open the microSD memory card/au Nano IC Card 04 slot cover while hooking the groove with your fingernail, press the OFF button (YELLOW) with a fine-tipped object for approximately three seconds, and release your finger after it vibrates three times
Information
Pressing the OFF button (YELLOW) by a sharp object such as needle may cause malfunction.
Alternatively, press and hold P and upper part of the volume key at the same time for approximately three seconds, and release your finger after it vibrates three times.
Initial settings
When you turn on the product for the first time, follow the onscreen instructions to set language, functions, service, etc. For details, refer to "Setting Guide".
Information
To change the language later, from the Home screen, [ ]
[設定 (Settings)][言語と入力 (Language & input)][地域 /言語 (Language)]. To make settings, from the Home
screen, [ ][Settings][Setup guide]. To make settings for au service etc., from the Home screen, [ ][Settings] [au Settings Menu][au Easy Setting].
Setting Screen lock
When the screen lock is set, the backlight turns off to avoid the keys and touch panel from false operations. When the specified time elapses, the product's screen backlight turns off automatically and screen lock is activated.
1 While the screen is displayed, P
Unlocking screen
The lock screen appears when turning the power on or the backlight on by pressing P.
1 Swipe (flick) the screen up on the lock screen
Information
On the lock screen, swipe " " or " " to activate "Phone"
app or "Camera" app, respectively.
Basic Operation
Key icons
The followings are the main functions of b, h, n keys located at the bottom of the screen.
b
Back
h
Home
n
Recently used apps
b h
Return to the previous screen. Close a dialog box, menu, or the Notifications panel.
Display the Home screen. Long-touch and drag it to " " to activate "Google" app.
Display recently used apps on a list and activate or end them from the list. Also, you can use small apps.
n
Using the touch panel
The display of the product is a touch panel operated by touching it with your finger.
Tap/Double-tap
Tap: Gently touch a screen and then immediately release your finger. Double tap: Touch the same position twice.
Long-touch
Keep touching an item with your finger.
Slide
While your finger is gently touching the screen, trace it to the desired direction to move over.
Flick (swipe)
Operate the screen by quickly moving (flicking) your finger up/down or left/right.
Pinch
Touch the screen with two fingers and widen (pinch-out) or narrow (pinch-in) the fingers' distance.
Drag
Keep touching an item or icon, trace it to the desired direction to move.
Slide PinchFlick (swipe)
Home screen
g
Home screen consists of multiple screens. Slide or flick left or right to move to the adjacent screen. Tap h to return to the Home screen any time.
a Google Search b Widgets c Wallpapers d Shortcuts (Apps) e Home screen position
Indicates which screen of the several Home screens you are in.
f Folders (Google, 基本機能
(Basic functions))
g Apps key
a
b
c
d e
d
Adding to Home screen/Editing Home screen
You can change wallpaper or theme of the Home screen and add/delete/move shortcuts of apps, widgets, folders, etc. on the Home screen.
1 Long-touch an area of the Home screen where no icons
are displayed
Alternatively, pinch-in on the Home screen.
uv
2 Widgets & Apps Add shortcuts of widgets or
apps.
Wallpapers Album Select an image from albums
Live Wallpapers
Photos Select an image from photos
f
d
Themes Set the wallpapers etc. for the
Home Settings Set auto rotation of the Home
(Xperia Wallpaper)
to set as a wallpaper. To set image range, adjust
cropping area by dragging, etc.
Select a content from albums to set as a wallpaper.
to set as a wallpaper.
's
Select an image to set as a wallpaper. Images displayed to the
right of "Photos"/"Live Wallpapers" are "Xperia Wallpaper".
Home screen or the lock screen.
screen or size of icons.
Adding a folder
1 From the Home screen, long-touch an icon 2 Drag the icon onto another icon
Deleting shortcuts/widgets/folders
1 From the Home screen, long-touch an icon or a folder
you want to delete
2 Drag the icon or the folder to "Remove"
To delete a folder, then tap "DELETE". It also deletes shortcuts etc. in the folder.
Information
Long-touch a shortcut, widget, or folder icon to move.
Using the Apps screen
You can call up functions from the Apps screen. App icons installed to the product are also displayed.
You may incur communication charges depending on the function.
Starting an app
's
1 From the Home screen, [ ]
Slide or flick left or right to switch the Apps screen.
2 Tap an app to use
Some apps are stored in a folder.
Main apps
, Phone, Contacts Play Store
, E-mail, SMS , Camera, Album
Chrome Maps
Settings , Google, Voice
Calendar Basic Manual
Search
Downloading apps
You can download and install apps or games, etc. by using Google Play. To use Google Play, you need to set a Google account. For
details, refer to "Setting Guide".
Deleting (uninstalling) apps
Before deleting installed apps, back up contents related to the app that you want to save including data saved in the app. Some apps may not be deleted.
Knowing the status of the product
Status bar
The status bar is located at the top of the product screen. On the left of the status bar, notification icons appear to inform missed calls, new mails, operations in progress, etc., and on the right, status icons appear to indicate the status of the product.
Examples of notification icon
New Gmail message
New PC mail message
New E-mail (@ezweb.ne.jp) message
New SMS/Receiving notification service message, New Receiving notification
Talking
*1
/ Calling
*1
Missed call
USB connecting
®
open network available
Wi-Fi
*1 Appears when switched to another screen such as the Home screen.
Main status icons
, Signal level (Level 4, Out of service area)
, 4G (LTE/WiMAX 2+) data communication
, Battery level (100%, Charging)
,Wi-Fi
*1 Two types of network, "LTE"/"WiMAX 2+" can be used. "4G"
appears on the screen for both networks. The company determines which network is less busy depending on the condition of the line to connect.
*1
status
(Available, data transferring or
downloading)
Silent mode (vibrate) is set
Silent mode (not vibrate) is set
Airplane mode is activated
®
connected, Wi-Fi®communicating
Notification panel
If any notification icons are displayed, slide down the status bar to open the Notification panel. You can check details of notification icons or start corresponding apps.
Information
To delete a notification, flick the notification left or right.
Some notifications may not be deleted depending on the content.
You can check notifications on the lock screen. Or set to
hide notifications on the lock screen.
Notification LED
Notification LED informs charging prompt, battery level while charging, missed calls, new mails, etc. by turning on or flashing.
Status Description
Red The battery is charging when the remaining
Orange The battery is charging when the remaining
Green The battery is charging when the remaining
Flashing red
Flashing white
*1 Notification LED flashes while backlight is turned off.
Information
When the remaining battery is not sufficient for turning the
product ON, pressing P makes LED flash red three times.
When you start charging with the product powered off, the
notification LED turns in red. When the status of battery appears on the display, however, the notification LED lights in color that indicates the battery level.
battery level is 14% or lower.
battery level is 15% - 89%.
battery level is 90% or higher.
The remaining battery level is 14% or lower.
Indicates missed call, new Gmail message, new SMS message.
*1
Checking own phone number
1 From the Home screen, [ ][Settings] 2 [About phone][Status]
The phone number of the product is shown under "My phone number".
Information
Alternatively, from the Home screen, [ ] [ ツール (Tool)]
[Contacts] [Myself] to check your phone number.
Setting the silent mode (vibrate)
1 Press the volume up key or down key 2 []
The icon for the volume adjusting bar changes to and the silent mode (vibrate) is set. Tap " " to cancel the silent mode (vibrate).
Setting the silent mode (not vibrate)
1 Press the volume down key for over 1second
The icon on the volume adjusting bar changes to and the silent mode (not vibrate) is set.
Information
When the "silent mode" is set, sounds for shutter, playback
of video or music, alarm, etc. are not muted.
When the "silent mode" is set, adjusting "Ring volume" of
"Sound & notification" or raising the volume by pressing the volume up key cancels the silent mode.
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Setting Airplane mode
When airplane mode is set, all wireless functions (phone, packet communication, Wi-Fi NFC Reader/Writer, P2P function) are turned off.
®
function, Bluetooth® function,
1 From the Home screen, [ ] u[Settings] u[More] 2 [ ] of "Airplane mode"
Entering characters
Use software keyboard to enter characters. To display the software keyboard, tap a character input box on the character entry screen for adding contacts, creating a message, etc.
Switching keyboards
With "International keyboard", you can use QWERTY keyboard to enter characters, Numeric keypad to enter numbers and symbols, and Symbol keypad for more symbols.
1 Tap a character input box
QWERTY keyboard appears.
2 Tap [ ] to display Numeric keypad
For Symbol keypad, tap " " on the Numeric keypad.
Information
Tap " " at the bottom of the screen to hide the software
keyboard.
Tap " " to delete the character before the cursor.Switch between lower-case " ", upper-case " " and
caps " " on QWERTY keyboard.
When using QWERTY keyboard, touch and hold a character
to select a character variant.
Support
Introduction of related accessories
For details, refer to the instruction manual for each device.
Sony Mobile Desktop Holder 01 (01SOPUA) (sold
separately)
Sony Mobile TV antenna cable 02 (02SOHSA)Sony Mobile AC adapter 05 (EP880) (sold separately)microUSB cable 01 (0301HVA) (sold separately)
microUSB cable 01 Navy (0301HBA) (sold separately) microUSB cable 01 Green (0301HGA) (sold separately) microUSB cable 01 Pink (0301HPA) (sold separately) microUSB cable 01 Blue (0301HLA) (sold separately)
Common DC Adapter 03 (0301PEA) (sold separately)au Carrying Case F Black (0105FCA) (sold separately)au Carrying Case G Black (0106FCA) (sold separately)au Carrying Case H Black (0107FCA) (sold separately)Common AC Adapter 05 (0501PWA) (sold separately)
Information
For the latest information on accessories, visit the au homepage (http://www.au.kddi.com/) or contact the Customer Service Center.
Accessories described above can be purchased from the
au Online Shop. Some accessories may not be purchased due to the availability.
http://auonlineshop.kddi.com/
Troubleshooting
Before you assume that the product is malfunctioning, check the following:
Symptom What you should check
Power is not turned on even though P is pressed
The power goes off Is the internal battery charged?
The power turns off while activation screen is displayed
The screen freezes and the power cannot be turned off
(Out of service
area) appears
Is the internal battery charged? Is P pressed for over 1 second?
Is the internal battery charged?
Open the microSD memory card/au Nano IC Card 04 slot cover while hooking the groove with your fingernail, press the OFF button (YELLOW) with a fine-tipped object for approximately three secondsu release your finger after it vibrates three times. Alternatively, press and hold P and upper part of volume key at the same time for approximately three seconds, and release your finger after it vibrates three times.
Is the product out of the service area or in an area where the signal is weak?
Is the built-in antenna covered with hand?
Is au Nano IC Card 04 inserted?
Symptom What you should check
Cannot charge the battery (Notification LED does not light, the battery icon does not change into charging one)
Cannot operate key/ touch panel
Cannot operate touch panel as intended
Charging is not complete
A message such as "charge the battery" appears
Battery usage time is short
Is the specified charging equipment (sold separately) attached properly?
Is the power turned on?
Is "Screen lock" set?
Turn off the power and then turn it on again.
Are you operating with a fingernail or foreign object on the operating screen?
Is the temperature of the product raised or very low?
The battery is almost dead.
Is the battery fully charged? Charge until the notification LED turns green.
Is the internal battery end-of-life?
Is the product used for a long period at places where (Out of service area) appears?
Symptom What you should check
The screen backlight turns off in a short while
The display is dark Is "Brightness level" set to dark?
Screen response is slow when you tap on the screen/press the keys
Cannot recognize a microSD memory card
For more details, visit au Customer Support site of au homepage.
http://www.au.kddi.com/support/mobile/trouble/repair
Is set "Sleep" period too short?
Is the proximity sensor blocked or covered by sticker?
When a large amount of data is saved in the product or transferring large­size data between the product and microSD memory card, the screen response may be delayed.
Is the microSD memory card inserted properly?
Is the microSD memory card unmounted?
Updating Software
You can update the product to the most recent software for optimal performance and to get the latest enhancements. You are charged for data communications when connecting to
the Internet from the product by using packet communication.
You are recommended to back up your data before
updating software.
For details, visit http://www.sonymobile.co.jp/support/ or
refer to the "Basic Manual" (Japanese) app or "取扱説明書(詳細版) (Full instruction manual)" (Japanese)
available on au homepage.
Downloading and updating software
Update files can be downloaded from the Internet web site into the product directly. Note that when Wi-Fi
packet communication takes the place automatically, which may apply communication fees.
®
communication becomes unstable,
1 From the Home screen, [ ][Settings][About
phone][Software update]
2 [][Refresh]
After-sales service
When asking for repair
For repair, contact Keitai Guarantee Service Center.
During the warranty period
Outside the warranty period
Repairs will be done based on the terms of services of the free-of-charge repair warranty described on the warranty card.
We shall repair the product for a charge as requested by the customer if repair renders it usable.
Information
Before handing in the product for repair, make a backup of
the contents of memory since they may disappear during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost.
Recycled parts that meet the Company's quality standards
are sometimes used for repair.
Collected au cell phones by Replacement cell phone
delivery service which you used before are recycled to cell phones for replacement after repairs. Also replaced parts by au after-sales service are collected and recycled by KDDI. They are not returned to customers.
The product which is processed, remodeled, analyzed
(including by modifying or analyzing the software (including by rooting etc.), reverse engineering, decompiling), or repaired by an unauthorized repair office is not covered by the warranty and repair may be refused.
Performance parts for repair
The Company retains performance parts for repair of the
Xperia
XX main unit and its peripherals for four years after discontinuation of production. "Performance parts for repair" refers to parts required for maintaining the functions of the product.
Warranty card
At the store of purchase, thoroughly check and read the name of the retailer, date of purchase and other necessary details filled in on the warranty card, and be sure to keep it in a safe place.
DEFGHBC
Forinquiries,call:CustomerServiceCenter
Forgeneralinformation,chargesandoperationinformation
Businesshours9:00−20:00(7daysaweek) Fromfixe d-li nephon es:

007 7-7-111
Forlossortheft(tollfree)
Businesshours:24hourslivesupport
Fromfixed-li nephon es:

0077-7-113
Incaseabovenumbersarenotavailable(tollfree).

0120-977-033

0120-977-699
Fromaucellphones:
157
withoutareacode
Fromaucellphones:
113
withoutareacode
(exceptOkinawa)
(Okinawa)
(tollfree)
KeitaiGuaranteeServiceCenter
Forloss,theft,damage.
Businesshours9:00−21:00(7daysaweek)
Fromfixed-linephones/aucellphones,
0120-925-919
Soldby:KDDICORPORATION, OKINAWACELLULARTELEPHONECOMPANY Manufacturedby:SonyMobileCommunicationsInc.
(tollfree)
CellphoneandPHSoperatorscollect andrecycleunusedtelephones, batteriesandbatterychargersatstores bearingthelogoregardlessofbrand andmanufacturertoprotectthe environmentandreusevaluable resources.
May2015,1stEdition
1295-7190.1
Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly basis called "Keitai Guarantee Service Plus LTE" (monthly fee: 380 yen tax excluded) is available for using your au cell phone for a long time without worries. This service expands coverage for many troubles including malfunction, theft and loss. For details of this service, refer to au homepage or contact Keitai Guarantee Service Center.
Information
You can apply for membership only at the time of
purchasing your au cell phone.
Once you cancel the membership, you cannot reapply for it
until you purchase an au cell phone next time.
Note that when changing the model or purchasing an extra
cell phone, this service only covers the most recently purchased au cell phone.
When an au cell phone is handed over to you or someone
else, the Keitai Guarantee Service Plus LTE membership is also handed over to the successor of the cell phone.
When you get a new au cell phone by changing the model or
purchasing an extra cell phone, the "Keitai Guarantee Service Plus"/"Keitai Guarantee Service Plus LTE" membership for the old au cell phone is automatically canceled.
Service contents are subject to change without notice.
au Nano IC Card 04
The au Nano IC Card 04 is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When a malfunction is suspected, or in case of theft or loss, contact an au shop or PiPit.
I
After-sales service
If you are unsure about anything regarding after-sales service, contact the following service contact.
Customer Service Center (for service canceling procedure in case of loss or theft)
From a land-line phone, 0077-7-113 (toll free) From an au mobile phone, Business hours : 24 hours live support
Keitai Guarantee Service Center (for loss, theft, damage)
From a land-line phone/From an au cell phone,
Business hours 9:00 – 21:00 (7 days a week)
Online Repair Desk24 hours a day over the Internet
* Reception only from PC or smartphone
https://cs.kddi.com/support/n_login.html
The App for the Internet acceptance, if "damage", "wet",
"theft" and "loss" are eligible. In the case of spontaneous failure (not the cause damage, such as water wet, but does not power on, the screen does not function or other), it will be accepted by phone for interview is required.
To apply for the Internet, you need the e-mail address.
113
without area code (toll free)
0120-925-919 (toll free)
JKLMN
au after-sales service information
Replacement cell phone delivery service
Keitai Guarantee Service Plus LTE members
Spontaneous failure 1st year Spontaneous failure 2nd
year or later Partially damage, water
soak, irreparable damage, theft or loss
Non-Keitai Guarantee Service Plus LTE members
Spontaneous failure 1st year Spontaneous failure 2nd
year or later Partially damage, water
soak, irreparable damage, theft or loss
Holding over and repair
Keitai Guarantee Service Plus LTE members
Spontaneous failure 1st year Spontaneous failure 2nd
year or later
Partially damage
Water soak, irreparable damage
Theft, loss No recompense
Free of charge
Customer charge 1st: 5,000 yen 2nd: 8,000 yen
No recompense
Free of charge Free of charge (three-year
warranty) Customer charge
Upper limit: 5,000 yen Customer charge
10,000 yen
Non-Keitai Guarantee Service Plus LTE members
Spontaneous failure 1st year Spontaneous failure 2nd
year or later
Water soak, irreparable damage
Theft, loss
* Charge amounts are all tax excluded
Information Replacement cell phone delivery service
When you have trouble with your au cell phone, replacement cell phone (same model, same color) is delivered by calling to. Return your damaged cell phone within 14 days after the replacement cell phone is delivered.
Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the past year for the subscription to this service, it will be 1st and if you use, it will be the 2nd.
* For details, refer to au homepage.
Holding over and repair
Damages and malfunctions intentionally caused by the
customer as well as those due to modification (e.g. disassembly, change of parts, painting, etc.) by the customer are not covered by this service.
You cannot receive a refund for the replacement of the outer
casing due to stains, scratches, paint removal, etc. on the outer casing.
Free of charge
Actual costPartially damage
No recompense (model change)
SIM unlock
The product supports SIM unlock. By unlocking SIM lock, you can use non-au SIM cards. The SIM unlock service is provided at the au homepage and
au shops.
Some services, functions, etc. may be unavailable when using
non-au SIM card. The Company is not liable for any operations.
For SIM unlock, operate from the Home screen, [ ]
[Settings][About phone][Status][SIM card status].
For details, refer to the au homepage.
Main specifications
Display Approx. 5.2 inches
Weight Approx. 144 g (with internal
Dimension (W x H x T) Approx. 72 mm x 146 mm x
Continuous call time
Continuous stand-by time
In Japan Approx. 1,280 min. Overseas
(GSM) In Japan Approx. 460 hours Overseas
(GSM)
TRILUMINOS Approx. 16.77 million colors
1,080 x 1,920 dots
battery)
6.9 mm
Approx. 720 min.
Approx. 500 hours
®
Display for mobile
Charging time Using Common AC Adapter 05
Continuous Full Seg watching time
Continuous 1Seg viewing time
Continuous tethering time
®
Wi-Fi
tethering maximum connection number
Information
The continuous call time, continuous stand-by time, 
continuous Full Seg watching time, continuous 1Seg viewing time and continuous tethering time may drop to less than half depending on the battery charging status, usage environment such as temperature, reception condition at the location where the product is used, and the function settings.
(sold separately): Approx. 140 min.
Approx. 6 hours 40 min.
Approx. 9 hours 00 min.
Approx. 420 min.
10
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