Support for you
Help is never far away. You can access our support website and a range of help options directly in your device using the Support application. Or you can visit support.sonymobile.com from any supported browser. The support options on our website include downloads, troubleshooting tips, User guides, support numbers, and chat and email support. You can access support contact information for your country or region using the Contact us links.
If you don’t have a network connection, you can still access support contact information such as phone numbers and email addresses in your device. Just open the Support application and select the Contact us option near the top of the screen.
To access the Support application
1 From your Home screen, tap .
2 Find and tap .
Overview
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6
2
3
4
5
1Charging/Notification light
2Power key
3Volume/Zoom key
4Camera key
5Charger/USB cable port
6Nano SIM/Memory card slot cover
To insert a memory card
1Insert a fingernail into the gap between the top of the memory card slot cover and the device, then open the cover.
2Using the tip of a paper clip (or other similar object with a long, fine tip), press the button next to the memory card slot (as illustrated) to make the memory card holder pop out.
3 Drag out the memory card holder fully.
4Place the memory card in the holder, then re-insert the holder.
5 Close the cover.
Make sure you insert the memory card in the correct orientation.
To insert the nano SIM cards
Your device only supports nano SIM cards. Make sure you use the nano SIM card holder and don’t confuse the nano SIM card slot with the memory card slot.
1Insert a fingernail into the gap between the top of the nano SIM card slot cover and the device, then open the cover.
2Using the tip of a paper clip (or other similar object with a long, fine tip), press the button next to the nano SIM card slot (as illustrated) to make the nano SIM card holder pop
out.
3 Drag out the nano SIM card holder fully.
4Place the nano SIM card (or cards) in the relevant nano SIM card slot (or slots ) in the holder, then re-insert the holder.
5 Close the cover.
If you insert a nano SIM card while the device is powered on, the device restarts automatically.
To turn on the device
1Make sure your device is charged for at least 30 minutes before you turn it on for the first time.