Sony PFM3OS10K User Manual

Sony Electronics Inc. SONY

Bulletin

DATE:

MAY 15, 2004 04-0183

TO:

FROM:

SUBJECT:

In order to meet the growing needs of our corporate customers, Sony Plasma Display is pleased to
announce a new Extended Service Program.

Program Overview:

Ø Sony will offer a variety of extended service plans allowing end users the flexibility to tailor the

The extended service program will offer the following options which can be purchased as additional
coverage to the standard limited warranty currently in effect for Display products.

ALL BPSD RESELLERS & DISTRIBUTORS

MINA ENOKIDA

INTRODUCTION: PLASMA DISPLAY EXTENDED WARRANTY (RESELLER)

needs of their hardware requirements with their budgets by providing them with the option to
extend the length of their limited warranty coverage.

INTRODUCTION: PLASMA DISPLAY EXTENDED WARRANTY (RESELLER)
BULLETIN #04-0183
Page Two

PLASMA DISPLAY

Extended Service Options Coverage/Benefits
Standard Limited Warranty Ø 2 years for parts/labor

Ø 1 year for panel
Ø Customer pays shipping back to manufacturer

Depot extended service:
3 year limited warranty coverage (1 year depot
service extension on parts and labor, 2 year
extension on panel)

On site extended service:
2, 3, 4 or 5 year limited warranty coverage

Program Guidelines:

Ø Eligible Products: All “A” stock and “B” stock plasma displays purchased through Sony’s

authorized distribution channel or reseller channel within the United States.

Ø 3 year limited warranty (parts/labor and panel)
Ø Includes coverage for all shipping materials and

costs to depot if shipped from within the
United States

Ø 2, 3, 4 or 5 year limited warranty (parts/labor

and panel).

Ø On site service w ithin 50 miles of an authorized

service center

Ø Coverage outside of service area includes

coverage for all shipping materials and
costs to depot if shipped from within the
United States

Ø End user must order the extended service pack within 11 months from the end user’s purchase

of the eligible Sony display product. Upon receipt of the extended service pack, the customer
(end user) will have 30 days from the date of invoice of the service pack to register the
extended service plan with Sony. Incomplete or delayed registrations may cause delays in
providing service.

Ø Registration can be done through a phone call or internet. Details are noted in the package.
Ø Resellers can process the registration on behalf of the end user to help the sale.
Ø For large quantity opportunities please contact your Sony representative for explanation on

how to register all units at one time.

If end users should encounter any service issues within the warranty time period, they should first
call the Sony Customer Service Information Center at 877-350-3477.