Sony PEG-TG50 User Manual 2

4-672-274-21 (1)

http://www.clie-link.com

Troubleshooting

My CLIÉ handheld is not working properly

About CLIE Launcher

I cannot perform a HotSync operation

Error messages

I cannot enter data properly

How to operate basic applications (PIM)

I cannot beam data

I cannot exchange data using the Bluetooth™ function

I forgot my password

I cannot use a “Memory Stick” media

I cannot make a backup

I cannot transfer data

Q&A

Personal Entertainment Organizer

PEG-TG50

Peripheral devices are not recognized

I cannot play music (Audio Player)

About Sound Utility/Sound Converter 2

About movies

I cannot connect to the Internet

I cannot use e-mail (CLIE Mail)

Frequently Asked Questions

Tips

• Many of the problems mentioned here can be solved by resetting your CLIÉ™ handheld.

b For details on how to reset, refer to “Basic operations of your Sony CLIÉ™ handheld:

Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”

• The “CLIÉ Application Manual” is installed on your computer when you install the Palm™

Desktop for CLIÉ software.

Why can’t I turn on my CLIÉ handheld?

• Is the POWER/HOLD switch of your CLIÉ handheld in the HOLD mode? Your CLIÉ handheld does not operate when the POWER/HOLD switch is in the HOLD mode. Make sure you release the HOLD mode.

• Has the battery of your CLIÉ handheld run out? Place your CLIÉ handheld in the cradle connected to the AC adapter and turn on your CLIÉ handheld after you charge it for a few minutes. If it turns on, continue charging it for approximately five hours and then perform a soft reset.

Why isn’t my CLIÉ handheld responding?

Is the POWER/HOLD switch of your CLIÉ handheld in the HOLD mode? Your CLIÉ handheld does not operate when the POWER/HOLD switch is in the HOLD mode. Make sure you release the HOLD mode.

Why can’t I perform a HotSync® operation?

Check the following:

• Your CLIÉ handheld is placed in the cradle properly.

• The USB cable of the cradle is directly connected to a computer’s USB port. Do not use a USB hub.

• The Palm™ Desktop for CLIÉ software is installed on your computer.

• If you are using Windows

2000 Professional or Windows® XP*, log in as

an “Administrator.”

* In this manual, Windows® XP Home Edition and Windows® XP

Professional are referred to as Windows

XP.

Why can’t I perform a HotSync® operation?

•Is the HotSync icon displayed in the task tray in the bottom right-hand

corner of your computer screen? If not, select the Start menu, Programs (All Programs in Windows

XP), Sony handheld, and HotSync Manager to start the HotSync Manager.

•Is the Local USB check box in the menu (displayed by clicking the

HotSync icon) selected?

• Is the USB port active?

Why isn’t the “Memory Stick” media recognized?

• Eject the “Memory Stick” media and try inserting it again.

• Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a cotton pad.

• You cannot use a “Memory Stick” media that is formatted in a device other than your CLIÉ handheld. Please format it using your CLIÉ handheld.

• When the battery of your CLIÉ handheld is running low, data on “Memory Stick” media may not be displayed. Recharge the battery of your CLIÉ handheld.

Why isn’t the peripheral device recognized?

• Check that the remaining battery supply is sufficient.

• After turning off your CLIÉ handheld, remove the peripheral device and reconnect it.

• For the latest information on peripheral devices supported by your CLIÉ handheld, refer to the website below and select your model. http://www.clie-link.com

Playing music: Why can’t I play MP3 files?

• Check that the MP3 files are copied in the folder “PALM/Programs/ MSAUDIO” on the “Memory Stick” media.

• Check that the file format is supported by your CLIÉ handheld.

For details on file formats supported by your CLIÉ handheld, refer to “Audio Player” in the “CLIÉ Application Manual” installed on your computer.

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Playing music: Why doesn’t SonicStage recognize the CLIÉ handheld even when it is placed in the cradle?

• Set to the music transfer mode.

For details, refer to “Audio Player” in the “CLIÉ Application Manual” installed

on your computer.

• Disconnect your CLIÉ handheld from the cradle, and place it in the cradle again. If the problem still persists, restart the computer.

Why can’t I connect to the Internet?

• Follow the steps mentioned in “Customizing your Sony CLIÉ™ handheld (Preferences): Changing the Network preferences” in the “Handbook” and check that the settings of Network Preferences are correct.

• “NetFront v3.0 for CLIE” may not be able to display certain websites designed for your computer’s browser software.

For details, refer to the “CLIÉ Application Manual” installed on your computer.

Why can’t I send or receive e-mails?

• Follow the steps mentioned in “CLIE Mail” in the “CLIÉ Applications Manual” installed on your computer. Check that the settings of mail server, user name, and password are correct.

• If you cannot send an e-mail message, check the destination e-mail address.

If your problem still persists, then proceed to the next page.

Contents of Troubleshooting

Symptoms Page

My CLIÉ handheld is not working properly

I cannot turn on my CLIÉ handheld Page 13

I cannot see anything on the screen although the CHG LED is on

My CLIÉ handheld is not responding Page 13

My CLIÉ handheld keeps turning itself off Page 14

My CLIÉ handheld is not making any sound Page 14

The backlight does not turn on when I adjust the brightness level

I can’t read the screen properly Page 15

Applications do not operate properly after I perform a soft reset

I cannot use the Jog Dial™ navigator Page 16

About CLIE Launcher

I cannot drag and drop in CLIE Launcher Page 16

I cannot start CLIE Launcher Page 16

The applications on a “Memory Stick” media are not displayed Page 17

The CLIE Launcher groups and the categories of the Palm

standard screen are different

I cannot perform a HotSync® operation

Performing initial checks Page 17

I cannot start a HotSync

operation when pressing the

HotSync button of the cradle

I cannot stop a HotSync

It takes a long time to complete a HotSync

operation Page 19

Page 13

Page 15

Page 17

Page 19

Data cannot be synchronized with some applications during a HotSync

operation

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Page 20

Contents of Troubleshooting (continued)

Symptoms Page

I cannot back up certain types of data with a HotSync® operation

The Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menu

The HotSync Manager does not start (the HotSync is not displayed in the bottom right-hand corner of my computer screen)

Mail software on my computer starts automatically when starting a HotSync

I cannot perform a HotSync

I cannot perform an IR HotSync

If you still cannot perform a HotSync

operation

operation via a modem Page 22

operation Page 23

operation Page 25

icon

Error messages

An error message is displayed repeatedly Page 27

The error message “Invalid process” is displayed when starting an application

The error message for insufficient memory is displayed Page 27

The HotSync displayed on the screen

operation does not start and a message is

Page 21

Page 27

Page 28

An error message saying there is insufficient memory appears while receiving data using the IR port or the Bluetooth communication

I cannot enter data properly

My CLIÉ handheld activates a wrong feature when I tap a button or screen icon

I cannot display the menu by pressing and holding the Home

/Menu button

I do not understand how to use the hardware keyboard Page 29

Page 28

Page 29

Symptoms Page

Numbers or symbols are entered when pressing the alphabetical keys on the hardware keyboard

The Graffiti

writing area is not displayed Page 30

My CLIÉ handheld does not recognize handwritten characters Page 30

How to operate basic applications (PIM)

My CLIÉ handheld does not display the correct date when I tap the Today button

I cannot find the data I created when opening it in the application

I cannot change the order of memos in a list Page 31

An event created in the “Date Book” application cannot be listed in the week view

I cannot transfer vCard data created with the “Address” application on my CLIÉ handheld

I cannot beam data

Performing initial checks Page 32

The error message is displayed for insufficient memory when I receive data by beaming

I cannot exchange data using the Bluetooth™ function

Page 29

Page 31

Page 32

Page 33

I forgot my password

I forgot my password and my CLIÉ handheld is locked Page 34

I forgot my password and my CLIÉ handheld is not locked Page 34

I cannot use a “Memory Stick” media

I cannot copy/move data between a “Memory Stick” media and my CLIÉ handheld

The message “Please insert the Memory Stick media” is displayed when a “Memory Stick” media is inserted into the “Memory Stick” slot

I cannot start applications on a “Memory Stick” media Page 35

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Page 35

Contents of Troubleshooting (continued)

Symptoms Page

My CLIÉ handheld cannot read data on a “Memory Stick” media

My CLIÉ handheld does not recognize a “Memory Stick” media or an error occurs

I cannot make a backup

I cannot make a backup of certain data on my computer with a HotSync

operation

I cannot transfer data

I cannot transfer image files or movie files from my computer to my CLIÉ handheld

Peripheral devices are not recognized I cannot play music (Audio Player)

Playing music

There is no sound Page 38

The sound is too low Page 38

The sound is noisy Page 38

I cannot play music while other applications are running Page 38

The sound becomes distorted Page 39

Page 36

Page 37

The sound is coming from only one side of the earphones Page 39

The names of music files on a “Memory Stick” media are not displayed when I start the Audio Player application

I cannot play the music once I have reached the limit of playback

MP3 files cannot be read or played Page 40

The next track cannot be found Page 40

The sound stops suddenly Page 40

Page 39

Symptoms Page

Connecting to the computer

SonicStage does not recognize my CLIÉ handheld even when it is placed in the cradle

The connection suddenly gets cut Page 41

The number of songs that can be checked out is not enough (the time to record is not enough)

After I connect to the computer, the drive is recognized but the contents cannot be found

Operation during connection becomes unstable Page 42

The error message “Unsafe Removal of Device” is suddenly displayed on my computer screen

If you cannot solve the problem

If you cannot solve a problem even with the solutions provided in this book, please follow the procedure below. Sony recommends that you make a note of displayed messages or alerts for future reference.

Step 1 Refer to the operating instructions or

manuals of each application

• Please read the manuals “Read This First (Operating Instructions)” and “Handbook” carefully.

Step 2 Refer to the Sony CLIÉ handheld Support

website

On the Sony CLIÉ handheld Support website (http:/www.clie-link.com), you can see the answers to frequently asked questions (FAQ), download the latest programs, and get information on how to connect peripheral devices etc.

Note

Thousands of third-party add-on applications are available for the Palm OS® platform. Sony does not support third-party applications. If you have a problem with a third-party application, contact the developer or publisher of the software.

Avoiding problems

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Make a backup

We recommend that you make a backup of your data in case of any unexpected trouble. Backing up your data will ensure that it will be saved on the CLIÉ handheld even when you have to perform a hard reset.

Making a backup using the “Memory Stick Backup” application

You can make a backup on the “Memory Stick” media using the supplied Memory Stick Backup application. This is the most convenient way to make a backup.

b “Memory Stick” media (optional) is required.

For details, refer to “Backing up your Sony CLIÉ™ handheld data: Backing up data to a “Memory Stick” media using the Memory Stick Backup application” in the “Handbook.”

Making a backup using the HotSync® operation

The data of your CLIÉ handheld is backed up on your computer every time you perform a HotSync® operation. You may lose the data on your CLIÉ handheld when you perform a hard reset, but if you make a backup with the HotSync® operation, you can restore any data previously synchronized with your

computer during the next HotSync

Note

You cannot make a backup for some applications installed later or some data created with application after installing. Specifically you cannot make backup of applications or data installed with beaming or “Memory Stick” media by synchronizing your computer to your CLIÉ handheld. Use “Memory Stick Backup” to make backup.

operation.

b For details on HotSync, refer to “Exchanging and updating data using a

HotSync

operation (Other HotSync® operations)” in the “Handbook.”

Symptoms and Solutions

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My CLIÉ handheld is not working properly

I cannot turn on my CLIÉ handheld

B The POWER/HOLD switch of your CLIÉ handheld is in the HOLD mode.

Your CLIÉ handheld does not operate when the POWER/HOLD switch is in the HOLD mode. Make sure you release the HOLD mode.

B The battery of your CLIÉ handheld has run out.

Place your CLIÉ handheld in the cradle connected to the AC adapter, then charge it for a few minutes before turning it on. If it turns on, continue charging it for approximately five hours and then perform a soft reset.

B The connector between your CLIÉ handheld and the cradle is dirty.

You cannot recharge your CLIÉ handheld if the connector is dirty. Try re-installing your CLIÉ handheld several times in the cradle to clean the connector.

My CLIÉ handheld is not working properly

I cannot see anything on the screen although the CHG LED is on

B The POWER/HOLD switch of your CLIÉ handheld is in the HOLD mode.

The screen is not displayed when the POWER/HOLD switch is in the HOLD mode.

B Perform a soft reset by pressing the reset button.

For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”

My CLIÉ handheld is not responding

B The POWER/HOLD switch of your CLIÉ handheld is in the HOLD mode.

Your CLIÉ handheld does not operate when the POWER/HOLD switch is in the HOLD mode. Make sure you release the HOLD mode.

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My CLIÉ handheld is not responding

B The CLIÉ handheld is placed near the IR port of your computer.

Move your CLIÉ handheld away from the IR port of your computer except when performing an IR HotSync

operation, as a malfunction

may occur. You can also disable the IR feature by setting Beam Receive to Off from General in the Preferences screen.

B Perform a soft reset by pressing the reset button.

For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”

My CLIÉ handheld keeps turning itself off

B Your CLIÉ handheld is designed to turn itself off after a period of

inactivity (Automatic power-off). You can set the automatic power-off time by tapping General-Auto-off After in the Preferences screen.

For details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences): Setting the automatic

B Have you set Auto Lock Handheld to After a preset delay in the

Security screen?

When you set Auto Lock Handheld to After a preset delay, your CLIÉ handheld may turn off after a shorter period even if you set the automatic power-off time.

For details, refer to “Protecting your data with a password: Locking your CLIÉ handheld with a password” in the “Handbook.”

power-off time” in the “Handbook.”

My CLIÉ handheld is not making any sound

B Tap General in the Preferences screen and check that System Sound

is not set to Off.

For details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences):

Setting sounds” in the “Handbook.”

Tip

You can also adjust the volume settings in the Adjust Volume screen displayed by pressing the A key while pressing the Ctrl key on the hardware keyboard.

b For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Sony CLIÉ™ handheld

components: Hardware keyboard” in the “Read This First (Operating Instructions).”

The backlight does not turn on when I adjust the brightness level

B If the brightness is set to the lowest level, the display may be illegible, but

this is not a malfunction.

Tip

You can adjust the brightness level in the Adjust Brightness screen displayed by pressing the Q key while pressing the (red) key on the hardware keyboard.

I can’t read the screen properly

B Depending upon the angle of vision, the brightness may be uneven, but this

is not a malfunction. You can adjust the brightness level in the Adjust Brightness screen displayed by pressing the Q key while pressing the (red) key on the hardware keyboard. If the backlight is set to off, you can turn it on by sliding down the POWER/HOLD switch for more than two seconds.

Tip

You can switch the backlight on and off by pressing the L key while pressing the Ctrl key on the hardware keyboard.

My CLIÉ handheld is not working properly

Applications do not operate properly after I perform a soft reset

B If you encounter application problems (such as improper operations,

unusual display, or freezing during a soft reset), after you performed a reset, the reset may not be completed properly. In this case, perform a soft reset once again. If you cannot solve your problem by performing a soft reset, try a hard reset.

For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”

Note on performing a reset

After performing a reset, do not press the reset button until the Preferences screen or the Welcome screen is displayed.

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I cannot use the Jog Dial™ navigator

B The Jog Dial™ navigator is not available for all applications.

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About CLIE Launcher

I cannot drag and drop in CLIE Launcher

B Select Preferences from the Options menu, and then select the Use

Drag&Drop check box and tap the OK button.

For details, refer to “Sony CLIÉ™ handheld basic operations: Using “CLIE Launcher”” in the “Handbook.”

I cannot start CLIE Launcher

B When the application screen of the Palm OS® standard is displayed, select

Go To CLIE Launcher View from the Options menu.

For details, refer to “Sony CLIÉ™ handheld basic operations: Using the Palm

OS® standard screen” in the “Handbook.”

B When the free space of the memory is insufficient, CLIE Launcher may not

start.

On the Palm OS® standard screen, tap Info from the Application menu to

check the free space of the memory. Then, tap Delete from the Application menu to delete unnecessary applications.

The applications on a “Memory Stick” media are not displayed

B You can display only the applications that stored in the folder “/PALM/

Launcher.” Move the application to the folder “/PALM/Launcher.” Also, the applications are not displayed if the Show Expansion Cards check box in the CLIE Launcher Preferences screen is not selected.

For details, refer to “Sony CLIÉ™ handheld basic operations: Using “CLIE

Launcher”: Menu List” in the “Handbook.”

B When the battery of your CLIÉ handheld is running low, the data on a

“Memory Stick” media may not be displayed. Recharge the battery of your CLIÉ handheld.

The CLIE Launcher groups and the categories of the Palm

standard screen are different

B The CLIE Launcher groups are classified into groups such as Picture,

Movie, etc., depending on what can be performed on your CLIÉ handheld.

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I cannot perform a HotSync® operation

Performing initial checks

About CLIE Launcher

I cannot perform a HotSync

operation

Checking your CLIÉ handheld

B Is the Palm™ Desktop for CLIÉ software installed?

B Is the connector between your CLIÉ handheld and cradle dirty?

To clean the connector, try repeatedly placing your CLIÉ handheld in the cradle and taking it out again.

B Are the CLIÉ handheld and cradle correctly connected?

Check that the Battery Indicator on your CLIÉ handheld screen is

. If is displayed, place your CLIÉ handheld in the cradle

properly.

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