Sony PCWA-DE30 Troubleshooting Guide

Wireless LAN Converter

PCWA-DE30

Troubleshooting Guide Leitfaden zur

Fehlerbehebung Guide de dépannage

www.vaio-link.com

4-676-913-21

CONTENTS

English -

Troubleshooting Guide . . . . . . . . . . . .page 3

Deutsch -

Leitfaden zur Fehlerbehebung . . . . . .Seite 13

Français -

Guide de dépannage . . . . . . . . . . . . . .page 23

4-676-913-21

Troubleshooting Guide

Introduction

Case 1 - The Converter is not detected by the Setup Utility or it is impossible to establish a network connection

Is the Wireless LAN Converter connected correctly to the computer?

Check the connections between the Wireless LAN Converter and the computer (3), the Wireless Unit (4) and the Power Unit (1), and the Power Unit (1) and the power outlet (2).

● When the power is supplied to the Wireless LAN Converter, the STATUS indicator is lit or

flashing. However, if the indicator is set to OFF in the Wireless LAN Converter Setup Page, the indicator only operates in special cases. When the Wireless LAN Converter is connected to a computer or other device, the LINK/ ACT indicator flashes. For details about the location of the LINK/ACT indicator, refer to the Quick Start Guide.

Is the Ethernet device inside the computer enabled?

To check whether the Ethernet device inside the computer is enabled, proceed as follows:

When using Windows Me:

1 Right-click My Computer on your desktop, and click Properties on the

shortcut menu that appears.

2 In the System Properties dialog box, click the Device Manager tab. 3 Double-click Network adapters to display a list of adapters and verify

that the Ethernet adapter you are using is enabled.

● You can also display detailed information by right-clicking your adapter and clicking

Properties on the shortcut menu that appears.

When using Windows 2000, Windows XP: 1 Windows 2000: click Start, point to Settings, and click Network and

Dial-up Connections to open the Network and Dial-up Connections

window. Windows XP: click Start, and then click Control Panel. In Control Panel, double-click Network connections.

2 Right-click the Wireless Network Connection icon to be connected and

click Enable if it is available on the menu.

If the computer connected to the Wireless LAN Converter is running the Windows XP operating system, is the Internet Connection Firewall function enabled?

If the Internet Connection Firewall function is enabled, communication may not be possible.

To check and/or change the settings, proceed as follows:

1 Click Start, and then click Control Panel. 2 In Control Panel, double-click Network Connections. If Network

Connections does not appear, click Switch to Classic View.

3 In the Network Connections windows, right-click the Wireless

Network Connections icon that you want to use, and click Properties.

4 Click the Advanced tab and (if selected) deselect the Protect my

computer and network by limiting or preventing access to this computer from the Internet check box.

5 Click OK.

● Make sure that you take appropriate security measures when the Internet Connection

Firewall function is disabled. Except when configuring the Wireless LAN Converter or the Access Point, it is strongly recommended that you enable the Internet Connection Firewall function at all times.

When using virus scanning or network security software, is a personal firewall function enabled?

Virus scanning and network security software sometimes include a function called a personal firewall designed to prevent illegal access by outside entities. Depending on the software, the security level of this function maybe initially set to a high level. If this high security level is in effect, it may be impossible to connect to a network. In this case, lower the security level to allow the network connection. For details, refer to the instruction manual and Help of your software.

If the computer connected to the Wireless LAN Converter is running Windows XP, is the Ethernet interface set up to act as a network bridge?

To confirm that the Ethernet connection is not acting as a network brigde, proceed as follows:

1 Click Start, and then click Control Panel. 2 In Control Panel, double-click Network Connections. If Network

Connections does not appear, click Switch to Classic View.

3 Confirm that the Ethernet network connection is not acting as a network

bridge.

4 If the Ethernet network connection is configured as a network bridge,

right-click the local area connection icon, and click Remove from Bridge. If Remove from Bridge does not appear on the shortcut menu, the Ethernet connection is not acting as a network bridge.

Case 2 - I cannot open the Converter Setup Page

Did the IP Address Setup screen appear?

If communication cannot be established with the current IP address of the computer connected to the Wireless LAN Converter and the IP address of the Wireless LAN Converter, the IP Address Setup dialog box appears.

If you click Cancel in this dialog box, the Wireless LAN Converter Setup Page cannot be displayed.

To set up newly the IP address of the Wireless LAN Converter, proceed as follows:

1 Click Start, point to Programs (All Programs in Windows XP), point to

Wireless LAN, an then click Converter Setup to restart the Converter

Setup Utility.

2 When the IP Address Setup dialog box appears, verify its contents, and

then click Execute Setup. The IP address of the Wireless LAN Converter is temporarily changed so that the computer can open the Wireless LAN Converter Setup Page.

● If the computer connected to the Wireless LAN Converter is also connected to another

network, make sure that the new IP address does not duplicate the address of a device on that network.

When you turn off or restart the Wireless LAN Converter, the IP address reverts to its original setting.

Case 3 - When starting the Converter Setup Utility, the IP Address Setup dialog box appears

To establish communication, proceed as follows:

1 Verify that the IP address of the Wireless LAN Converter is acceptable. 2 Click Execute Setup.

The IP address of the Wireless LAN Converter is temporarily changed so that the computer can open the Wireless LAN Converter Setup Page.

● If the computer connected to the Wireless LAN Converter is also connected to another

network, make sure that the new IP address does not duplicate the address of a device on that network.

When you turn off or restart the Wireless LAN Converter, the IP address reverts to its original setting.

Case 4 - I cannot display the Wireless LAN Converter Setup Page

Is the temporary address assigned to the Wireless LAN Converter used by another device or computer on the network?

If yes, proceed as follows:

1 Disconnect and reconnect the power cord of the Wireless Unit cable to

restart the Wireless LAN Converter.

2 Start the Converter Setup Utility. 3 In the IP Address Setup dialog box, replace the current Wireless LAN

Converter IP address with an unused address, and then click Execute Setup.

Is the Web browser of the computer used for the Wireless LAN Converter setup configured to use a proxy server?

Make sure that no proxy setting is enabled for the IP address of the Wireless LAN Converter.

● While the proxy server setting is disabled, it may not be possible to display other Web

pages except the Wireless LAN Converter Setup Page.

To disable the proxy settings, proceed as follows: When using Microsoft Internet Explorer:

1 On the Too ls menu, click Internet Options.

The Internet Options dialog box appears.

2 On the Connections tab, click LAN Settings.

The Local Area Network (LAN) Settings dialog box appears.

3 If the Use a proxy server for your LAN (These settings will not apply

to dial-up or VPN connections) dialog box is selected, clear the check

box and click OK. When using Netscape: 1 Start the Web browser on the computer used for the Wireless LAN

Converter setup.

2 On the Edit menu, click Preferences. 3 In Category, click Advanced and click the Proxies button. 4 Select the Direct connection to the Internet box and click OK. 5 When the Wireless LAN Converter setup is complete, return the proxy

setting to its original condition.

Case 5 - I cannot use the Encryption (WEP) key input field on the Wireless LAN Converter Setup Page

Did you select Enabled under Encryption (WEP)?

The Encryption (WEP) key input field is only available if the Enabled setting is selected.

To select the Enabled setting, proceed as follows:

1 Set Encryption (WEP) to Enabled. 2 Select the Key Length. 3 Enter the Encryption (WEP) key in the input field.

● The prescribed length of the string depends on the Key Length settings. Check the

indication above the input field.

Case 6 - I cannot communicate with the Access point although the STATUS indicator is slowly flashing white

Did you enter the Encryption (WEP) key correctly?

Even if the Network Name (SSID) is correct, an incorrect Encryption (WEP) key prevents communication with the Access Point.

To enter the correct Encryption (WEP) key, proceed as follows:

1 Check the Encryption (WEP) key setting of the Access Point. 2 Re-enter the correct Encryption (WEP) key of the Wireless LAN Converter.

Case 7 - I cannot connect after changing the Access Point settings

Did you also change the Wireless LAN Converter settings?

If settings such as the Network Name (SSID) and the Encryption (WEP) key are changed, the Wireless LAN Converter settings must also be changed to match the new settings. Refer to If You Change the Access Point Settings in the Quick Start Guide to change the settings of the Wireless LAN Converter.

Case 8 - I cannot connect after enabling the access control (MAC address filtering) of the Access Point

When setting up the access control of the Access Point, enter this MAC address. First the Wireless LAN Converter connects with its own address, then switches to the one of the wireless communication device. Some printers require that you set both addresses to be able to connect to them.

Case 9 - The time is not correct even after specifying an NTP server (Time server)

In the Advanced Setup page of the Wireless LAN Converter, set a DNS server.

Case 10 - I cannot communicate with a device other than the computer used for setup

Did you set up the device correctly for use on a network?

Configure the required settings to enable the device on a network. For details, refer to the documentation of the device.

Did you connect the device correctly to the Wireless LAN Converter?

Verify that the connections are established as shown below.

Did you wait a few moments when changing the connection from the computer used for setup to the other device?

After disconnecting the cable from the computer used for setup, do not plug it immediately into the new device. Wait at least 10 seconds before plugging it.

● The device information accumulated on the computer takes about 10 seconds to be

added.

Case 11 - I forgot settings or want to reset

Proceed as follows:

1 When the Wireless LAN Converter is on, use a paper clip or a similar object

to hold down the reset switch located (1) on the bottom of the Wireless

LAN Converter. 2 Release the switch when the STATUS indicator starts to flash red.

The Wireless LAN Converter restarts automatically and all settings revert

to the factory defaults. Configure the Wireless LAN Converter again as

needed.

● Be careful not to press the Quick Setup switch when you reset the Wireless LAN

Converter. Pressing the Quick Setup switch (2) does not reset the Wireless LAN Converter.

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