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MRX1
RM-Y1012
Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
Problem Possible solution
No picture
No picture (screen is dark) and no sound. • Check the aerial connection.
• Connect the display unit and media receiver unit to the mains, and
press the power switch on the front of media receiver unit.
• Connect the display unit to the media receiver unit using the
supplied display interface cable.
• If the (power on/standby) indicator is on, press TV on the
remote control.
The TV turns off automatically. (The TV
enters the standby mode.)
• Check if the Sleep Timer is activated (page 30).
• Check if Auto Shutoff is activated (page 30).
No picture or no menu information from
equipment connected to the Scart
connector.
• Check that the optional equipment is on and press the button
repeatedly on the remote control until the correct input symbol is
displayed on the screen (page 52).
• Check the connection between the optional equipment and the TV.
Poor picture/Unstable picture.
Double images or ghosting. • Check aerial/cable connections.
• Check the aerial location and direction.
Only snow and noise appears on the
screen.
• Check if the aerial is broken or bent.
• Check if the aerial has reached the end of its serviceable life. (3-5
years in normal use, 1-2 years at the seaside)
Dotted lines or stripes. • Keep the TV away from electrical noise sources such as cars,
motorcycles, or hair-dryers.
No colour on colour programmes. • Using the menu system, select the “Picture Adjustment” menu and
select “Reset” to return to the factory settings (page 23).
• If you set the Power Saving function to “Reduce,” picture colours
may become dimmer (page 26).
Some tiny black points and/or bright
points on the screen.
• The picture of a display unit is composed of pixels. Tiny black
points and/or bright points (pixels) on the screen, do not indicate a
malfunction.
The picture is too bright.
Picture (stripe) noise.
• Using the menu system, select the “Picture Adjustment” menu and
select “Picture Mode” Then select the desired picture mode (page
22).
• Make sure that the aerial is connected using the supplied coaxial
cable.
• Keep the aerial cable away from other connecting cords.
• Do not use 300-ohm twin lead cables as interference may occur.
Poor picture (white saturation) when
viewing a signal from Scart connector
3/ .
• Make sure that the output signal of the equipment connected to the
Scart connector 3/ is not an RGB signal. If it is an RGB
signal, please connect the equipment to Scart 1/ or
2/ .
S
S
TV
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Distorted picture and/or noisy sound. • Check if any connected optional equipment is installed in close
proximity of the TV set.
Stripe noise during playback/recording
of a VCR.
• Video head interference. Keep your VCR away from the TV.
• Leave a space of 30 cm between your VCR and the display unit to
avoid noise.
• Avoid installing your VCR in front of the display unit or at the side
of the display unit.
Poor or no picture (screen is dark), but
good sound.
• Using the menu system, select the “Picture Adjustment” menu and
select “Reset” to return to the factory settings (page 23).
• If the PICTURE OFF indicator lights up in blue, press
(picture off) on the remote control.
Noisy picture when viewing a TV
channel.
• Using the menu system, select the “Manual Programme Preset”
option in the “Set Up” menu and adjust Fine Tuning (AFT) to
obtain better picture reception (page 35).
• Using the menu system, set the "Noise Reduction" option in the
“Picture Adjustment” menu to reduce the noise in the picture (page
23).
Distorted picture when changing
programmes or selecting teletext.
• Turn off any equipment connected to the Scart connector on the
rear of the media receiver unit.
Only for PDP models: KE-P42MRX1,
KE-P50MRX1 and KE-P61MRX1
In the screen appears an image
retention (afterimage)
• Using the menu system, select the “Features” menu, next select the
“Screen Saver” submenu and finally set the “All White” option to
“On” to reduce the image retention (see page 29).
The screen flickers when turning on
the TV.
• This is inherent in the Plasma Display Panel, and does not indicate
a malfunction.
Wrong characters appear when viewing
teletext.
• Using the menu system, enter the “Country” option in the “Set Up”
menu and select the country in which you operate the TV set (page
33). For Cyrillic languages, we recommend that you select Russia
if your own country does not appear in the list.
Wrong characters appear when viewing
NexTView.
• Using the menu system, enter the “Language” option in the “Set
Up” menu and select the languge as the NexTView is broadcasted
(page 46).
No sound/Noisy sound.
Good picture, no sound. • Press the 2 +/– or % (mute) on the remote control.
• Check that “TV Speakers” option is set to “Main” in the “Sound
Adjustment” menu (page 25).
Audio noise. • Make sure that the aerial is connected using the supplied coaxial
cable.
• Keep the aerial cable away from other connecting cords.
• Do not use 300-ohm twin lead cables as interference may occur.
• Communication problems may occur if the infrared communication
equipment (e.g. infrared cordless headphones) is used near the TV.
Please use headphones other than infrared cordless headphones,
move the infrared transceiver away from the TV until the noise is
eliminated, or move the transmitter and receiver of the infrared
communication equipment closer together.
Problem Possible solution
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