Television
https://rd1.sony.net/help/
tv/hga1/h_ga/
12
3
4
8 mm – 12 mm
M6 screw (not supplied)
Screw (not supplied)
Cord (not sup plied)
1.5 N·m
{15 kgf·cm}
MIC
Ȫ
ȫ
Ȭ
ȭ
Ȯ
ȩ
Ȱ
8 mm – 12 mm
Screw (M6)
Wall-Mount Bracket
TV’s rear cover
Reference Guide
KD-49X9500H
About Manuals
This TV comes with the following manuals. Please retain the manuals for future reference.
Setup Guide
• TV installation and setup.
Reference Guide (this manual) / Safety Documentation
• Safety information, remote control, troubleshooting, wall-mount installation, specification,
etc.
Help Guide (On screen Manual)
• Settings, Android TV functions, Internet
connection, troubleshooting, etc.
• To open it, press the HELP button on the
remote control and select Help Guide.
IMPORTANT - Read the End User Software Licence Agreement before
using your Sony product. Using your product indicates your acceptance
of the End User Software Licence Agreement. The software licence
agreement between you and Sony is available online at Sony website
(http://www.sony.net/tv-software-licenses/) or on your product screen.
Go to [Settings] t [Device Preferences] t [About] t [Legal
information] t [Notices and licences].
Note
• Before operating the TV, please read the “Safety Information”.
• Read the supplied safety documentation for additional safety
information.
• Instructions about “Installing the TV to the Wall” are included within this
TV’s instruction manual.
• Images and illustrations used in the Setup Guide and this manual are for
reference only and may differ from the actual product.
Location of the identification label
Labels for the TV Model No. and Power Supply rating are located on the
rear of the TV.
Safety Information
Installation/Set-up
Install and use the TV set in accordance with the instructions below in
order to avoid any risk of fire, electric shock or damage and/or injuries.
Installation
• The TV set should be installed near an easily accessible AC power outlet
(mains socket).
• Place the TV set on a stable, level surface to prevent it from falling over
and causing personal injury or property damage.
• Install the TV where it cannot be pulled, pushed, or knocked over.
• Install the TV so that the TV’s Table-Top Stand does not protrude out
from the TV stand (not supplied). If the Table-Top Stand protrudes out
from the TV stand, it may cause TV set to topple over, fall down, and
cause personal injury or damage to the TV.
• You can refer to the Help Guide with your
smartphone.
Tran spor ting
• Before transporting the TV set, disconnect all cables.
• Two or more people are needed to transport a large TV set.
• When transporting the TV set by hand, hold it as shown below. Do not
put stress on the LCD panel and the frame around the screen.
• When transporting the TV s et, do not subject it to jolts or excessive
vibration.
• When transporting the TV set for repairs or when moving, pack it using
the original carton and packing material.
5-014-737-11(1)
Top p le p rev e ntio n
(Models with supplied support belt kit)
Refer to the Setup Guide on top of the cushion.
The supplied wood screw is only for affixing to a solid object made of
wood.
(Except models with supplied support belt kit)
Notice for customer in UAE
TRA
REGISTERED No: ER63944/18
DEALER No: DA0065531/11
Remote Control and TV
The remote control shape, location, availability and
function of remote control buttons may vary
depending on your region/country/TV model.
(Microphone): Use the Google Assistant*1*2 or
voice search*2. For hints on how to control your TV
press (Microphone) button and speak the phrase
“voice hints”.*
////: On screen menu navigation and
selection.
TV: Display TV channel list or switch to input.
(TV standby)
Number buttons
(dot)
(Text):
Google Play / NETFLIX*
GUIDE/ : Display the digital programme guide
of TV or TV box*1*4.
APPS: Display a list of installed apps.
(Input select): Display and select the input
source, etc.
(Quick settings): Display Quick Settings.
BACK
HOME
+/– (Volume)
(Jump)
(Mute)*
CH +/–//: Select the channel, or next () /
previous () page.
AUDIO: Select the sound of multilingual source or
dual sound (depend on programme source).
(Subtitle setting)
HELP:
///
EXIT
/ (Info/Text reveal):
(Power)/+/-
Remote Control sensor / Light sensor /
Illumination LED
1
Display text information.
1*3
5
Display the Help menu.
Display information.
/ Colour buttons
*1 Only on limited region/country/TV model/language.
*2 The Google Assistant or voice search requires an Internet
connection.
*3 Installation might be required depending on region/
country.
*4 [TV box setup] setting is required.
*5 Accessibility shortcut is available by pressing and holding
(Mute).
For more information, refer to the
Help Guide.
Installing the TV to the Wall
Using the optional Wall-Mount Bracket (SU-WL450)*
(not supplied)
To Customers:
For product protection and safety reasons, Sony
strongly recommends that installation of your TV be
performed by Sony dealers or licensed contractors. Do
not attempt to install it yourself.
To Sony Dealers and Contractors:
Provide full attention to safety during the installation,
periodic maintenance and examination of this
product.
Wall-Mount Bracket Installation Information
This TV’s instruction manual only provides the steps to
prepare the TV for Wall-Mount installation before it is
installed on the wall. For instructions on Wall-Mount
Bracket installation, see the Installation Information
(Wall-Mount Bracket) on the product page for your TV
model.
https://www.sony-asia.com/support
Preparing for Wall-Mount Installation
Make sure to attach the Table-Top Stand before
installing the TV to the wall by referring to the Setup
Guide.
• Prepare the TV for the Wall-Mount Bracket before
making cable connections.
• Follow the instruction guide provided with the
Wall-Mount Bracket for your model. Sufficient
expertise is required in installing this TV, especially
to determine the strength of the wall for
withstanding the TV’s weight.
• Be sure to entrust the attachment of this product to
the wall to Sony dealers or licensed contractors and
pay adequate attention to safety during the
installation. Sony is not liable for any damage or
injury caused by mishandling or improper
installation.
• The screws for Wall-Mount Bracket are not supplied.
• Only qualified service personnel should carry out
wall-mount installations.
• For safety reasons, it is strongly recommended that
you use Sony accessories, including:
Wall-Mount Bracket SU-WL450
• Be sure to use the screws supplied with the
Wall-Mount Bracket when attaching the Wall-Mount
Bracket to the TV set. The supplied screws are
designed as indicated by illustration when measured
from the attaching surface of the Wall-Mount
Bracket.
The diameter and length of the screws differ
depending on the Wall-Mount Bracket model. Use of
screws other than those supplied may result in
internal damage to the TV set or cause it to fall, etc.
• Be sure to store the unused screws and Table-Top
Stand in a safe place until you are ready to attach the
Table-Top Stand. Keep the screws away from small
children.
* Only on limited region/country/TV model.
Remove the screws from the rear of the TV.
Troubleshooting
General troubleshooting for issues like: black screen,
no sound, frozen picture, TV does not respond, or
network is lost, do the following steps.
1 Restart your TV by pressing the power button on
the remote control for about five seconds. The TV
will restart. If the TV does not recover, try
unplugging the AC power cord (mains lead). Then
press the power button on the TV, and release it.
Wait for two minutes, and plug in the AC power
cord (mains lead).
2 Refer to the Help menu by pressing HELP on the
remote control.
3 Connect your TV to the Internet and perform a
software update. Sony recommends you to keep
your TV software updated. Software updates
provide new features and performance
improvements.
4 Visit Sony support website (information provided at
the end of this manual).
When you plug in the TV, the TV may not be able to
turn on for a while even if you press the power
button on the remote control or the TV.
It takes time to initialize the system. Wait for about
one minute, then operate it again.
The remote control does not function.
• Replace the batteries.
The parental lock password has been forgotten.
• Enter 9999 for the PIN and enter the new PIN.
Operating temperature: 0 ºC – 40 ºC
*1 When 4096 × 2160p is input and [Wide mode] is set to
[Normal], the resolution is displayed as 3840 × 2160p. To
display 4096 × 2160p, set [Wide mode] setting to [Full 1] or
[Full 2].
*2 To support 18 Gbps, set [HDMI signal format] to [Enhanced
format].
*3 Refer to the online Help Guide for details.
*4 Connect your audio system to the HDMI IN 3 to route TV
audio to your audio system.
*5 Specified standby power is reached after the TV finishes
necessary internal processes.
*6 Standby power consumption will increase when your TV is
connected to the network.
Note
• Optional accessories availability depends on countries/
region/TV model/stock.
• Design and specifications are subject to change without
notice.
• Subscriptions for services and applications may be required
and additional terms, conditions and/or charges may apply
when using the Google Assistant.
For more information on
troubleshooting, refer to the Help
Guide.
Specifications
System
Panel system: LCD (Liquid Crystal Display) Panel, LED
Backlight
TV system: Depend on your country/area selection
Analogue: B/G, I, D/K, M
Digital: DVB-T/DVB-T2
Colour system: PAL/SECAM/NTSC3.58/NTSC4.43
Channel coverage: Depend on your country/area
selection
Analogue: UHF/VHF/Cable
Digital: UHF/VHF
Sound output: 10 W + 10 W
Wireless technology
Protocol IEEE 802.11a/b/g/n/ac
(IEEE 802.11ac may not be available depending on
countries/regions.)
Bluetooth® Version 4.2
Input/Output jacks
Antenna (aerial)/cable
75 ohm external terminal for VHF/UHF
/ VIDEO IN
Video/Audio input (mini jack)
HDMI IN 1/2/3/4 (support 4K resolution, HDCP
2.3-compatible)
Video:
4096 × 2160p (50, 60 Hz)*1*2, 4096 × 2160p
(24 Hz)*1, 3840 × 2160p (50, 60 Hz)*2, 3840 × 2160p
(24, 25, 30 Hz), 1080p (30, 50, 60, 100, 120 Hz),
1080/24p, 1080i (50, 60 Hz), 720p (30, 50, 60 Hz),
720/24p, 576p, 480p, PC Formats*
Audio:
In eARC (Enhanced Audio Return Channel) mode
Refer to the Help Guide for details.
Except eARC mode
5.1 channel linear PCM: 32/44.1/48/88.2/96/
176.4/192 kHz 16/20/24 bits, Dolby Audio, Dolby
Atmos, DTS
eARC/ARC (Enhanced Audio Return Channel/Audio
Return Channel) (HDMI IN 3 only)*
In eARC mode
Refer to the Help Guide for details.
In ARC mode
Two channel linear PCM: 48 kHz 16 bits, Dolby
Audio, Dolby Atmos, DTS
DIGITAL AUDIO OUT (OPTICAL)
Digital optical jack (Two channel linear PCM: 48 kHz
16 bits, Dolby Audio, DTS)
(Stereo mini jack)
Headphone
1, 2, 3
USB port 1 and 2 support High Speed USB (USB 2.0)
USB port 3 supports Super Speed USB (USB 3.1 Gen 1)
LAN
10BASE-T/100BASE-TX connector (Depending on the
operating environment of the network, connection
speed may differ. The communication rate and
quality are not guaranteed.)
Power and others
Power requirements
110 V – 240 V AC, 50/60 Hz
Screen size (measured diagonally) (Approx.)
49 inches / 123.2 cm
Power consumption
Indicated on the rear of the TV
Standby power consumption*
0.5 W
Display resolution
3,840 pixels (horizontal) × 2,160 lines (vertical)
Output Rating
USB 1/2
5 V , 500 mA MAX
USB 3
5 V , 900 mA MAX
Dimensions (Approx.) (w × h × d) (mm)
with Table-Top Stand (without Table-Top Stand)
1,093 × 699 × 261 (1,093 × 629 × 69)
Mass (Approx.) (kg)
with Table-Top Stand (without Table-Top Stand)
14.4 (13.3)
Others
Optional accessories
Wall-Mount Bracket: SU-WL450
3
4
5*6
Notes on Digital TV function
• Any functions related to Digital TV ( ) will only
work in countries or areas where DVB-T/DVB-T2
(MPEG-2 and H.264/MPEG-4 AVC) digital terrestrial
signals are broadcast. Please confirm with your local
dealer if you can receive a DVB-T/DVB-T2 signal
where you live.
• This TV set complies with DVB-T/DVB-T2
specifications, but compatibility with future DVB-T/
DVB-T2 digital terrestrial broadcasts are not
guaranteed.
• Some Digital TV functions may not be available in
some countries/areas.
Trademark Information
• The terms HDMI, HDMI High-Definition Multimedia
Interface, and the HDMI Logo are trademarks or
registered trademarks of HDMI Licensing
Administrator, Inc.
• Dolby, Dolby Vision, Dolby Atmos, Dolby Audio, and
the double-D symbol are trademarks of Dolby
Laboratories. Manufactured under license from
Dolby Laboratories. Confidential unpublished works.
Copyright © 2012-2018 Dolby Laboratories. All rights
reserved.
• Gracenote, the Gracenote logo and logotype,
“Powered by Gracenote” logo are either registered
trademarks or trademarks of Gracenote, Inc. in the
United States and/or other countries.
• Google, Google Play, Chromecast, YouTube, Android
TV and other related marks and logos are
trademarks of Google LLC.
• For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc. DTS, the
Symbol, DTS and the Symbol together, and Digital
Surround are registered trademarks or trademarks of
DTS, Inc. in the United States and/or other countries.
© DTS, Inc. All Rights Reserved.
• Netflix is a registered trademark of Netflix, Inc.
• TUXERA is a registered trademark of Tuxera Inc. in
the US and other countries.
• All other trademarks are the property of their
respective owners.
Support
https://www.sony-asia.com/support
© 2020 Sony Corporation Printed in Malaysia
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