Sony IT-M804 User Manual

3-047-339-12 (1)

4-Line CALLER ID
Telephone

Operating Instructions

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IT-M804

2000 Sony Corporation

Owner’s Record

The model and the serial numbers are
located at the bottom of the unit. Record
the serial number in the space provided
below. Refer to these numbers
whenever you call upon your Sony
dealer regarding this product.

Model No. IT-M804
Serial No. ________________

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IMPORTANT
SAFETY
INSTRUCTIONS

When using your telephone equipment,
basic safety precautions should always
be followed to reduce the risk of fire,
electric shock and injury to persons,
including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions
marked on the product.

3. Unplug this product from the wall
outlet before cleaning. Do not use
liquid cleaners or aerosol cleaners.
Use a damp cloth for cleaning.

4. Do not use this product near water,
for example, near a bath tub, wash
bowl, kitchen sink, or laundry tub, in
a wet basement, or near a swimming
pool.

5. Do not place this product on an
unstable cart, stand, or table. The
product may fall, causing serious
damage to the product.

6. Slots and openings in the cabinet and
the back or bottom are provided for
ventilation. To protect it from
overheating, these openings must not
be blocked or covered. The openings
should never be blocked by placing
the product on the bed, sofa, rug, or
other similar surface. This product
should never be placed near or over a
radiator or heat register. This product
should not be placed in a built-in
installation unless proper ventilation
is provided.

7. This product should be operated only
from the type of power source
indicated on the marking label. If you
are not sure of the type of power
supply to your home, consult your
dealer or local power company.

8. Do not allow anything to rest on the
power cord. Do not locate this
product where the cord will be abused
by persons walking on it.

9. Do not overload wall outlets and
extension cords as this can result in
the risk of fire or electric shock.

10. Never push objects of any kind into
this product through cabinet slots as
they may touch dangerous voltage
points or short out parts that could
result in a risk of fire or electric shock.
Never spill liquid of any kind on the
product.

11. To reduce the risk of electric shock,
do not disassemble this product, but
take it to a qualified service personnel
when some service or repair work is
required. Opening or removing
covers may expose you to dangerous
voltages or other risks. Incorrect
reassembly can cause electric shock
when the appliance is subsequently
used.

12. Unplug this product from the wall
outlet and refer servicing to qualified
service personnel under the following
conditions:

A. When the power cord or plug is
damaged or frayed.

B. If liquid has been spilled into the
product.

C. If the product has been exposed to
rain or water.

D. If the product does not operate
normally by following the operating
instructions. Adjust only those
controls that are covered by the
operating instructions because
improper adjustment of other controls
may result in damage and will often
require extensive work by a qualified
technician to restore the product to
normal operation.

E. If the product has been dropped or
the cabinet has been damaged.

F. If the product exhibits a distinct
change in performance.

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13. Avoid using a telephone (other than
a cordless type) during an electrical
storm. There may be a remote risk of
electric shock from lightning.

14. Do not use the telephone to report a
gas leak in the vicinity of the leak.

SA VE THESE
INSTRUCTIONS

CAUTION:

To reduce the risk of fire or injury to persons by
battery, read and follow these instructions.

1. Use only the following type and size battery:
6F22/6LR61 9V.

2. Do not dispose of the battery pack in a fire.
The cell may explode. Check with local codes
for possible special disposal instructions.

3. Do not open or mutilate the battery pack.
Released electrolyte is corrosive and may
cause damage to the eyes or skin. It may be
toxic if swallowed.

4. Exercise care in handling battery pack in
order not to short the battery with conducting
materials such as rings, bracelets, and keys.
The battery or conductor may overheat and
cause burns.

5. Do not attempt to recharge the batteries
provided with or identified for use with this
product. The batteries may leak corrosive
electrolyte or explode.

6. Do not attempt to rejuvenate the batteries
provided with or identified for use with this
product by heating them. Sudden release of
the battery electrolyte may occur causing
burns or irritation to the eyes or skin.

7. Remove the batteries from this product if the
product will not be used for a long period of
time (several months or more) since during
this time the battery could leak in the product.

8. Discard “dead” batteries as soon as possible
since “dead” batteries are more likely to leak
in a product.

9. Do not store this product, or the batteries
provided with or identified for use with this
product, in high-temperature areas. Batteries
that are stored in a freezer or refrigerator for
the purpose of extending shelf life should be
protected from condensation during storage
and defrosting. Batteries should be stabilized
at room temperature prior to use after cold
storage.

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INFORMATION FOR
GENERAL TELEPHONES

1. This equipment complies with Part 68 of the
FCC rules. On the bottom of this equipment
is a label that contains, among other
information, the FCC registration number and
ringer equivalence number (REN) for this
equipment. If requested, this information
must be provided to the telephone company.

2. The applicable registration jacks (connectors)
USOC-RJ11C/RJ14C are used for this
equipment.

3. This equipment is designed to be connected to
the telephone network or premises wiring
using a compatible modular jack which is Part
68 compliant.

The FCC compliant telephone cord and
modular plug is provided with this
equipment.

4. The REN is used to determine the quantity of
devices which may be connected to the
telephone line. Excessive RENs on the
telephone line may result in the devices not
ringing in response to an incoming call. In
most, but not all areas, the sum of the RENs
should not exceed five (5.0).To be certain of
the number of devices that may be connected
to a line, as determined by the total RENs,
contact the local telephone company.

5. If your equipment (IT-M804) causes harm to
the telephone network, the telephone
company will notify you in advance that
temporary discontinuance of service may be
required. But if advance notice isn’t practical,
the telephone company will notify the
customer as soon as possible. Also, you will
be advised of your right to file a complaint
with the FCC if you believe it is necessary.

6. The telephone company may make changes in
its facilities, equipment, operations or
procedures that could affect the operation of
the equipment. If this happens the telephone
company will provide advance notice in order
for you to make necessary modifications to
maintain uninterrupted service.

7. If trouble is experienced with this equipment
(IT-M804), for repair or warranty information,
please contact Sony Direct Response Center:
Tel [phone]. If the equipment is
causing harm to the telephone network, the
telephone company may request that you
disconnect the equipment until the problem is
resolved.

8. All repairs will be performed in an authorized
Sony service station.

9. This equipment cannot be used to party lines
or coin lines.

10.This equipment is hearing aid compatible.

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If your telephone is equipped
with automatic dialers

When programming emergency numbers and
(or) making test calls to emergency numbers:

1. Remain on the line and briefly explain to
the dispatcher the reason for the call.

2. Perform such activities in the off-peak
hours, such as early morning or late
evenings.

Caution

You are cautioned that any changes or
modifications not expressly approved in this
manual could void your authority to operate this
equipment.

Note

This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment
generates, uses and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference
will not occur in a particular installation. If this
equipment does cause harmful interference to
radio or television reception, which can be
determined by turning the equipment off and
on, the user is encouraged to try to correct the
interference by one or more of the following
measures:

– Reorient or relocate the receiving antenna.
– Increase the separation between the

equipment and receiver.

– Connect the equipment into an outlet on a

circuit different from that to which the
receiver is connected.

– Consult the dealer or an experienced radio/

TV technician for help.

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Table of contents

Getting Started

8 Read this first
9 Step 1: Checking the package

contents

10 Step 2: Setting up the phone
19 Step 3: Entering the area code
22 Step 4: Setting the day and time
24 Step 5: Changing the display

language

25 Identifying the parts
27 Lamp indications

Basics

28 Making calls

31 Redialing
32 Making another call while

talking

33 Receiving calls

36 Receiving a call while talking

Telephone Features

37 One-touch dialing
37 Storing phone numbers and

names

39 Changing a stored name

and/or phone number

40 Erasing a stored name and

phone number

40 Making calls with one-touch

dialing

41 Phone Directory
41 Storing phone numbers and

names

43 Changing a stored name

and/or phone number
44 Erasing a memory location
44 Making calls from the Phone

Directory
46 Setting the security code and

enabling/disabling the

Phone Directory security
47 Changing the security code
48 Having a three-way conference

call

48 Making another call while

talking
49 Receiving a call while talking

Caller ID Features

50 Understanding the Caller ID

service

50 When you receive a call
51 Looking at the Caller ID list
51 Viewing the Caller ID list
52 Saving the phone numbers

in the Caller ID list
53 Erasing data from the Caller

ID list
55 Using the Caller ID list
55 Calling back a number from

the Caller ID list
56 Storing a number of the

Caller ID list into one-touch

dial buttons
57 Storing a number of the

Caller ID list into Phone

Directory
58 To change the number of

digits of the phone number

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Table of contents

6

60 Using “Caller ID with call

waiting” service

61 Using visual message waiting

service

Intercom Operation

63

Talking between the phones
(Intercom)

65

Voice paging (PAGE)

66

Paging all phones (ALL PAGE)

67

Ha

ving an intercom conference

call

68 Transferring a call
69 To transfer during an

intercom call
69 To transfer during a page
69 To transfer during an all

page

Additional Information

70 Mounting the phone on a wall
71 Using the phone during a power

failure

72 Maintenance
73 Troubleshooting
76 Specifications
77 Index

Back cover LIMITED WARRANTY

Table of contents

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7

Getting Started

Read this first

Before you use your phone, you must first set it up. Here’s a quick way
to set up your phone: Steps 1, 2 and 3.

Step 1 (page 9)

First, unpack the phone and the supplied
accessories.

Step 2 (pages 10 to 18)

Next, you need to do four things to set
up the phone, including finding the best
location for the phone.

Step 3 (pages 19 to 21)

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Getting Started

8

Finally, enter the area code to use the
Caller ID service.

That’s it!

For the date and time setting, follow the procedure in
“Step 4 Setting the day and time” on page 22.

For changing the display language, follow the procedure
in “Step 5 Changing the display language” on page 24.

Step 1

Checking the package contents

Make sure you have received the following items in the package. If
anything is missing, contact your local Sony dealer.

PhoneAC power adaptor (AC-T71) Handset

Getting Started

Handset cord

Wall bracket/stand for phone

Telephone line cords (3)

Quick sheet

Pads (4)

Assignment of
using line sticker

Getting Started

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9

Step 2

Setting up the phone

Do the following steps:

• Connect the phone

• Assigning station number

• Choose the dialing mode

• Enabling/disabling the line

Note on installation

Install the unit:

• on a level surface

• away from heat sources, such as radiators, airducts, and sunlight

• away from excessive moisture, extremely low temperatures, dust, mechanical
vibration, or shock

Connect the phone

You can connect a maximum of 16 phones (IT-M804 or IT-M704) to use
your phone as an intercom phone, in addition to using as the 4-line
telephone.

To use the intercom features, you must connect all phones
(IT-M804 or IT-M704) to the LINE 1 jack correctly.

If you set the dialing mode, area codes and date and time on this
phone after connecting other phones, these settings will be set
automatically to every phone. Moreover, the Caller ID data can be
viewed on every connected phone.

If you want to hang the phone on the wall, mount the phone first (see
page 70).

300 feet

L1
L2
L3
L4

TEL-1 TEL-2 TEL-3 TEL-4 TEL-16

Note

If the each line is not connected correctly, you cannot use the functions of this
phone.

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Getting Started

10

The connection method differs according to the conditions of indoor wiring.

[Wiring 1]

Conduct connections follow the procedure in “To connect the phone to two outlets having two
lines” on page 12.

To a telephone To a telephone To a telephone

Line1, 2

Line1, 2

Line1, 2

Telephone

Office

Line1
Line2
Line3
Line4

Getting Started

Line3, 4

Line3, 4

Line3, 4

[Wiring 2]

Conduct connections follow the procedure in “To connect the phone to four separate outlets” on
page 13.

Telephone

Office

Line1
Line2
Line3
Line4

To a telephone

Line1
Line2
Line3
Line4

To a telephone

Line1
Line2
Line3
Line4

To a telephone

Line1
Line2
Line3
Line4

[Wiring 3, 4]

When there is only one outlet for one telephone, wiring work is necessary.

To a telephone

Line1
Line2
Line3
Line4

Telephone

Office

Line1
Line2
Line3
Line4

To a telephone

Line1, 2

Line3, 4

Telephone

Office

Line1
Line2
Line3
Line4

To connect the handset

Connect one end of the handset cord to
the handset and the other end to the
HANDSET jack on the phone.

To HANDSET jack

continued

Getting Started

11

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Step 2: Setting up the phone (continued)

To connect the phone to two outlets having two lines

To the telephone outlets

Line 1, 2

Line 3, 4

To an AC outlet

1

Telephone line
cords (supplied)

2

AC power adaptor
(supplied AC-T71)

Hook the cord.

To “LINE 1/
LINE 1+2”

To DC IN 12V
To “LINE 3/
LINE 3+4”

1 Connect the telephone line cords to the “LINE

1/LINE 1+2” and “LINE 3/LINE 3+4” jacks
and to the telephone outlets.

2 Connect the AC power adaptor to the DC IN

12V jack and to an AC outlet.

Tips

• If your telephone outlet is not modular, contact your telephone service
company for assistance.

• L1 is the first phone line connected to center pair of wires. L2 is the second
phone line connected to outer pair of wires.

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Getting Started

12

Modular

L1

L2

To connect the phone to four separate outlets

If you have single line outlet, you need two Two-Line adaptors (not
supplied) to connect the phone to the four separate outlets.

To the telephone outlets

1

Two-Line adaptors
(not supplied)

Getting Started

Line 2

Line 1

Line 3

Line 4

Telephone line
cord (not supplied)

4

AC power adaptor
(supplied AC-T71)

To an AC outlet

Two-Line adaptor

LINE 2 PHONE

LINE 1

Hook the cord.

2, 3

Telephone line
cords (supplied)

To “LINE 1/
LINE 1+2”

To DC IN 12V
To “LINE 3/
LINE 3+4”

1 Connect the Two-Line adaptors to

the line 1 and line 3 outlets.

2 Connect the telephone line cords to

the “LINE 1/LINE 1+2” and “LINE
3/LINE 3+4” jacks and to the Two­Line adaptors.

3 Connect the telephone line cords to

the Two-Line adaptors and to the
line 2 and line 4 outlets.

LINE 2 PHONE

Two-Line adaptor
interconnection

Note

The Duplex Jack adaptor cannot be used as the adaptor, which is used in step1.

4 Connect the AC power adaptor to

the DC IN 12V jack and to an AC
outlet.

continued

Getting Started

13

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DATA LINE SELECTDATA

L2 L3 L4

Step 2: Setting up the phone (continued)

Notes

• Conduct connections instructed on page 12 or 13 first, when
inserting battery for backup (not supplied) in case for a power
failure. If “POWER FAILURE” appears on the display instead
of “NO AREA CODE” when you connect the AC power
adaptor to an AC outlet for the first time, remove the battery
from the phone and unplug the AC power adaptor, then plug
it into an AC outlet.

• Use only the supplied AC-T71 AC power adaptor. Do not use
any other AC power adaptor.

• Connect the AC power adaptor to a continuous power
supply.

• Place the phone close to the AC outlet so that you can unplug
the AC power adaptor easily.

Tips

• Phones other than the IT-M804 and IT-M704 phones cannot be
connected to LINE 1 jack.

• Connection and utilization of Private Branch Exchange (PBX)
is not possible.

Connecting a computer or FAX

You can connect a computer or FAX, etc. to
the DATA jack.

For the line to be used for data
communication, select L2, L3 or L4 using
the DATA LINE SELECT switch.

Notes

• “LINE 2”, “LINE 3” or “LINE 4” is used for
receiving or sending computer or FAX data in
addition to making or receiving calls.

If a call comes in on the line selected with the
“call waiting” service while a computer or
FAX connected to the DATA jack is receiving
or sending data, that data may be effected.

If you have data communication frequently,
we recommend that you and your callers use
the line selected for data communication only.

• Connection to ADSL devices is not possible.

• Noise may occasionally be heard on other
lines during data communication depending
on the condition of the indoor wiring.

To “DATA”

Computer

FAX

Polarity of the plug

To “LINE 1/LINE 1+2”
and “LINE 3/LINE 3+4”

or

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Getting Started

To attach the quick sheet

Attach the supplied quick sheet on the bottom of
the phone.

To attach assignment of using line sticker

Attach the supplied assignment of using line
sticker under the speaker of the phone.

To tilt the phone

If you want to tilt the phone, attach the supplied wall bracket on the
bottom of the phone.

Getting Started

Wall bracket

2

Pad

groove

1

1 Put the four pads into the

hollows of the wall bracket.

2 Attach the wall bracket to the

telephone.

3 Connect the telephone line

cords and AC power adaptor by
following the procedure on
page 12 or 13.

continued

Getting Started

15

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Step 2: Setting up the phone (continued)

Assigning station number

Ensure to connect all phones (IT-M804 or IT-M704) to LINE 1 jack
correctly, and then assign the station number to all phones. To confirm
the assigned station number is set correctly, make an intercom call one
another. See “Talking between the phones” on page 63.

1 Press (PROGRAM).
2 Turn Jog Dial up until

“STATION #” appears on the
display.

3 Press Jog Button.

STATION #=??

4 Enter the two digits station

number (01 to 16) by pressing
the dialing keys.

5 Press Jog Button.

You will hear a long
confirmation beep.

Note

If the number already used for other phone or a number except for 01 to 16 is
entered in step 4, “INVALID NUMBER” will be displayed. Enter the different
number.

Tip

You can press (PROGRAM) instead of Jog Button in the procedure above.

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Getting Started

16

Choose the dialing mode

For the telephone to work properly, select an appropriate dialing
mode (tone or pulse).

When other phones (IT-M804 or IT-M704) are connected to the LINE 1
jack, the same dialing mode is automatically set to all the phones. Be
sure to connect the phones beforehand, and set the dialing mode.

1 Press (PROGRAM).
2 Turn Jog Dial up until “DIAL

MODE” appears on the display.

3 Press Jog Button.

TONE PULSE

4 Turn Jog Dial to choose the

dialing mode (“TONE” or
“PULSE”), and then press Jog
Button.

You will hear a long
confirmation beep.

Getting Started

Notes

• Do not allow more than 20 seconds to elapse between each step of the
procedure.

• The dialing mode cannot be set for every line.

Tip

You can press (PROGRAM) instead of Jog Button in the procedure above.

If you aren’t sure of your dialing system

Make a trial call with the dialing mode set to “TONE”.
If the call connects, leave the setting as is; otherwise, set to “PULSE”.

continued

Getting Started

17

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Step 2: Setting up the phone (continued)

Enabling/disabling the line

When you may not use all four lines, you need to disable the unused
line for the telephone to work properly.

This setting can be set up at each phone separately.

(ERASE/CLEAR)

1 Press (PROGRAM).
2 Turn Jog Dial up until

3 Press Jog Button.

4 Turn Jog Dial to choose the line

5 Turn Jog Dial to choose

Note

You cannot disable the line 1.

Tip

You can press (PROGRAM) instead of Jog Button in the procedure above.

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Getting Started

18

“DISABLE LINE” appears on
the display.

LINE2

you want to change, and then
press Jog Button.

ENABLE DISABLE

“ENABLE” or “DISABLE”, and
then press Jog Button.

You will hear a long
confirmation beep and the line
next to the selected line will
flash on the display .

Repeat steps 4 and 5 for other
line setting, if necessary.

To end the setting, press
(ERASE/CLEAR).

Step 3

Entering the area code

When you use this phone for the first time, or move to an area that has a
different area code, you must enter your home area code. Otherwise, you
cannot use some functions of this phone and the Caller ID functions.

This is also necessary because the phone must be able to select an area code to
properly dial call from the Caller ID list.

Depending on your region, enter 3-digit area code as follows:
Case 1.

If 7-digit dialing (no area code) is accepted for local calls in your area, see “To enter
your home area code” below.

If you live in an area where calls from or to other local areas can also be made by 10-digit dialing
(area code + number), you can register up to 5 local area codes with this telephone to take
advantage of this system. See “To enter the local area code (For 10 digits phone number users)”
on page 20.

Case 2.
If 10-digit dialing (area code + number) is required for all local calls in your area, at
first, enter “000” in your home area code. See “To enter your home area code” below.
Then see “To enter the local area code (For 10 digits phone number users)” on page

20.
When other phones (IT-M804 or IT-M704) are connected to the LINE 1 jack, the same
home area code and local area codes are automatically set to all the phones. Be sure
to connect the phones beforehand, and enter the area code.

When you connect the AC power adaptor to
an AC outlet for the first time, the following
display appears for about 20 seconds.

To erase the home area code, return the phone
to the factory setting (see page 75).

NO AREA CODE

Getting Started

To enter your home area code

1 Press (PROGRAM).
2 Turn Jog Dial up until “AREA

CODE” appears on the display.

3 Press Jog Button.

HOME LOCAL

continued

Getting Started

19

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Step 3: Entering the area code (continued)

4 Press Jog Button again.

AREA CODE=???

5 Enter three digits of your home area code by

pressing the dialing keys.

6 Press Jog Button.

You will hear a long confirmation beep.

Notes

• Do not allow more than 20 seconds to elapse between each step of the procedure.

• If the home area code has not been entered, storing the caller ID data into one-touch dial

buttons or Phone Directory cannot be performed. You will hear five short error beeps and the
storing will be canceled.

Tip

You can press (PROGRAM) instead of Jog Button in the procedure above.

To change the home area code

1 Display the home area code by doing steps from 1 to 4 on pages 19 to 20.

The current home area code appears on the display.

2 Enter a new home area code by pressing the dialing keys.
3 Press Jog Button.

You will hear a long confirmation beep.

Tip

You can also correct a digit in step 2. Turn Jog Dial until the digit to be corrected flashes and
enter a digit by pressing the dialing keys.

To enter the local area code (For 10 digits phone
numbers users)

If a call matches one of the local area codes you entered, the phone number will be
registered with 10 digits in the Caller ID list (area code + number). If a call does not
match one of the local area codes you entered, the phone number will be registered
with 11 digits in the Caller ID list (1 + area code + number). Some regions of the
country allow you to have more than one local area code. (Up to five local area codes
can be entered in this phone.)

(ERASE/CLEAR)

1 Press (PROGRAM).

20

US

2 Turn Jog Dial up until “AREA

CODE” appears on the display.

3 Press Jog Button.

Getting Started

4 Turn Jog Dial up to make “LOCAL” flash, and

then press Jog Button.

5 Select the number (“#1” to “#5”) to enter the

local area code by turning Jog Dial, and then
press Jog Button.

6 Enter three digits of the local area code by

pressing the dialing keys.

#1 #2 #3 #4 #5

Getting Started

7 Press Jog Button.

The number next to the selected number will
flash and you will hear a long confirmation
beep.

Repeat steps 5 to 7 to enter a local area code
into another number, if necessary.

To end the setting, press (ERASE/CLEAR).

Note

Do not allow more than 20 seconds to elapse between each step of the procedure.

Tip

You can press (PROGRAM) instead of Jog Button in the procedure above.

To change the local area code

#1 #2 #3 #4 #5

1 Display the local area code you want to change by doing steps from 1 to 5

on pages 20 to 21.
The current local area code appears on the display.

2 Enter a new local area code by pressing the dialing keys.
3 Press Jog Button.

You will hear a long confirmation beep.

Tip

You can also correct a digit in step 2. Turn Jog Dial until the digit to be corrected flashes and
enter a digit by pressing the dialing keys.

To erase the local area code

1 Display the local area code you want to erase by doing steps from 1 to 5

on pages 20 to 21.
The current local area code appears on the display.

2 Press (ERASE/CLEAR).
3 Turn Jog Dial to choose “YES”, and then press Jog Button.

You will hear a long confirmation beep and the local area code is erased.

Getting Started

21

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Step 4

Setting the day and time

When other phones (IT-M804 or IT-M704) are connected to the LINE 1
jack, the day and time is automatically set to all the phones. Be sure to
connect the phones beforehand, and set the day and time.

If you have subscribed to the Caller ID service, the date and time are
automatically set when you received a call (see page 50).

1 Press (PROGRAM).
2 Turn Jog Dial up until “DATE

TIME” appears on the display.

3 Press Jog Button.

MONTH=01

22

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Getting Started

4 Enter the two digits for the

month (01 to 12 for January to
December) by pressing the
dialing keys.

5 Press Jog Button.



DAY=01

6 Enter the two digits for the day

(01 to 31) by pressing the dialing
keys.

7 Press Jog Button.

HOUR=01

8 Enter the two digits for the hour (01 to 12) by

pressing the dialing keys.
The hour is on a 12-hour cycle.

9 Press Jog Button.

MINUTE=01

10Enter the two digits for the minute (00 to 59)

by pressing the dialing keys.

11Press Jog Button.

AM PM

12Turn Jog Dial to choose “AM” or “PM”, and

then press Jog Button.
You will hear a long confirmation beep.

Notes

• Do not allow more than 20 seconds to elapse between each step of the
procedure in steps 1 to 11 and 60 seconds in step 12.

• The time is renewed each time the phone receives the Caller ID.
Since the Caller ID sends time information by the unit of one minute, the time
indication may be one minute behind at most.

Tip

You can press (PROGRAM) instead of Jog Button in the procedure above.

Getting Started

Getting Started

23

US

Step 5

Changing the display language

You can choose English or Spanish as the display language by
following the procedure below.

1 Press (PROGRAM).
2 Turn Jog Dial up until

“LANGUAGE” appears on the
display.

Display “IDIOMA” when you
want to change the display
language from Spanish to
English.

3 Press Jog Button.

The currently selected language
flashes.

ENGLISH ESPA OL

4 Turn Jog Dial to change the

Note

Do not allow more than 20 seconds to elapse between each step of the
procedure.

Tip

You can press (PROGRAM) instead of Jog Button in the procedure above.

US

Getting Started

24

display language, and then
press Jog Button.

You will hear a long
confirmation beep.

Identifying the parts

Refer to the pages indicated in parentheses for details.

1
2
3

4
5
6
7
8
9
0

qa
qs

qd
qf
qg
qh

1 CALL WAITING/FLASH button

(p. 34, 60)

Switches to a second call if you
have “call waiting” service, or lets
you make a new call.

2 Display window (p. 37, 51)
3 ERASE/CLEAR button

(p. 40, 44, 53, 61)

Used to erase a stored one-touch
dialing and Phone Directory
memory or Caller ID data, end the
operation during the procedure.

4 Speaker
5 Handset (p. 11, 28, 33)
6 PROGRAM button

(p. 16, 37, 52)

Used to access the menu.

7 LINE buttons (1, 2, 3, 4)

(p. 28, 33)

Lets you make or receive a call.

8 INTERCOM button (p. 63, 67)

Used to make an intercom call.

qj

qk

ql

w;
wa

ws
wd
wf

wg
wh
wj

9 ALL PAGE button (p. 66)

Used to page all phones through
the speakerphone.

0 CONF (conference) button

(p. 48, 67)

Lets you talk with two parties at the
same time.

qa PAGE button (p. 65)

Used to page the other phone.

qs VOLUME +/- button (p. 29, 34)
qd TONE button (p. 29)

Allows you to switch temporarily to
tone dialing.

qf MIC (microphone)
qg Dialing keys (p. 28)
qh # button (p. 58)

Used to change the number of
digits of the phone number in the
Caller ID list.

qj Jog Button (p. 16)
qk Jog dial (p. 16, 51)

continued

Getting Started

Getting Started

US

25

Identifying the parts (continued)

L2 L3 L4

wk

ql One-touch dial buttons

(p. 37, 56)

Used to store numbers on the one­touch dial.

w; LOWER button (p. 37)

Used to store numbers in the
second memory of a one-touch dial
button.

wa HOLD button (p. 29, 34)

Puts a call on hold.

ws TRANSFER button (p. 68)

Used to transfer a call.

wd REDIAL/PAUSE button (p. 31)

Redials the last number called,
inserts a pause in the dialing
sequence.

wf BUSY REDIAL button (p. 32)

Redials the last number called
automatically when the line is busy.

wg MUTING button (p. 29, 34)

Mutes your voice during a
conversation.

US

Getting Started

26

eae;

DATA LINE SELECTDATA

esed ef

wl

eg
eh
ej

wh

DO NOT DISTURB button

Used to turn off the call ringing and
voice from the speaker.

(p. 35)

wj SPEAKERPHONE (HEADSET)

button (p. 28, 29)

Used to make or receive a call
through the speakerphone or the
headset.

wk DATA jack (p. 14)
wl

DATA LINE SELECT switch

Used to select the line for data
communication.

(p. 14)

e; LINE 1/LINE 1+2 jack (p. 12, 70)
ea LINE 3/LINE 3+4 jack (p. 12, 70)
es DC IN 12V jack (p. 12)
ed Battery compartment (p. 71)
ef Hook for AC power adaptor

cord (p. 12)

eg RESET button (p. 74)
eh HANDSET jack (p. 11)
ej I (HEADSET) jack (p. 29, 34)

Lamp indications

r;
ra

rs
rd

ek

el

rf
rg
rh
rj

Lamp/button Lighting pattern Status

Lights up OFF

ek INTERCOM Lights up Calling extension from your phone or

conversation available.

Flashes Receiving an intercom call.

Flashes Other phone using extension.

el CONF Lights up This function is activated.
r; NEW CALL Flashes There is new data in the Caller ID list.

ra MESSAGES Flashes There are voice mail messages.

rs LOWER Lights up Selecting the second memory of the

one-touch dial button.

rd LINE 1 to 4 Lights up You are using this line.

Flashes Receiving a call.

Getting Started

Flashes Call being held on your phone line or

transferred call being made.

Flashes Call being held on other phone line.

Flashes Receiving a transferred call.

Flashes Line is used by other phone.

rf BUSY REDIAL Lights up This function is activated.
rg MUTING Lights up This function is activated.
rh DO NOT DISTURB Lights up This function is activated.
rj SPEAKERPHONE Lights up Talking through the speakerphone or

(HEADSET) headset, paging or busy redialing.

Getting Started

27

US

Basics

Making calls

TONE (*)

(VOLUME)

(LINE 1)
(LINE 2)
(LINE 3)
(LINE 4)

(HOLD)

(REDIAL/PAUSE)

(BUSY REDIAL)

(MUTING)

(SPEAKERPHONE)

1 Pick up the handset (or press

(SPEAKERPHONE)).
“=== TALK ===” appears on

the display, and then the
operation duration in hours,
minutes and seconds is
displayed.

The connected line button lights
up.

When you want to select the line
beforehand, press (LINE 1),
(LINE 2), (LINE 3) or (LINE 4).

The corresponding line button
lights up.

2 Dial the phone number.

The phone number dialed
appears on the display.

3 When you’re done talking,

replace the handset in the cradle
(or press (SPEAKERPHONE)).

The disconnected line button
goes off.

Note

If there is a line put on hold, you cannot make a call by just picking up the
handset and pressing (SPEAKERPHONE) in step 1. Press a line button that is not
used first, and then dial the phone number.

Tip

If you pick up the handset during speakerphone conversation, it will change to
handset conversation, and conversely when you press (SPEAKERPHONE)
during handset conversation, it becomes speakerphone conversation.

US

Basics

28

Making calls when the headset is connected

I

HANDSET

When the TL-HD1 headset (not supplied) is connected to the I
(HEADSET) jack, you can talk through the headset.

1 Press (SPEAKERPHONE) (HEADSET).

The SPEAKERPHONE lamp lights up.

2 Dial the phone number.
3 When you’re done talking, press

(SPEAKERPHONE) (HEADSET).
The SPEAKERPHONE lamp goes off.

Notes

• If the headset is not connected, you will make a call through the
speakerphone in step 1.

• If there is a line put on hold, you cannot make a call by just pressing
(SPEAKERPHONE) (HEADSET) in step 1. Press a line button that is not used
first, and then dial the phone number.

Additional tasks

To Do this

Adjust the handset or During phone conversation, press (VOLUME)
headset volume (+) or (--). Each press of (VOLUME)(+) or (--)

switches the handset or headset volume
between “HIGH”, “MID” (middle) and “LOW”.

Adjust the speaker volume During speakerphone conversation, press

(VOLUME)(+) or (--). Each press of
(VOLUME)(+) or (--) switches the speaker

volume by one of 16 levels.

Put a call on hold Press (HOLD). The line button on which a call is

put on hold will flash.
Press (LINE 1), (LINE 2), (LINE 3) or (LINE 4)
that is flashing to resume the conversation.
The corresponding line button can be pressed
on every phone.

Mute your voice Press (MUTING) to disable the microphone. The

MUTING lamp lights up. Press (MUTING) again
to cancel.

Switch to tone dialing Press TONE (*) after you’re connected.
temporarily The line will remain in tone dialing until

disconnected.

Basics

continued

Basics

29

US

Making calls (continued)

Notes

• When another extension connected to line is in use, the line button flashes.

• When another call comes in on the other line, the corresponding line button

flashes and two beeps are heard from the speaker, but the phone won’t ring.
(see page 36).

• If a call is put on hold for more than about three minutes, you will hear an

alarm.

Tips

• You can switch to speakerphone during conversation by pressing

(SPEAKERPHONE). Then you can replace the handset in the cradle.
To switch back to the handset, pick up the handset again.

• When you pick up the handset or press (SPEAKERPHONE), the vacant line is

automatically connected from line 1 to line 4. When neither line is in use, line
1 is connected.

To obtain the best speakerphone performance

• You may not be able to hear the other party’s voice in a noisy place.

Therefore, use the speakerphone in a quiet room.

• Do not bring your hand or other objects too close to the microphone

or you will hear a shrill noise (“feedback”).

• When the speaker volume is loud, or the telephone has been placed

close to a wall, you may find that the volume drops suddenly. This is
due to a circuit in the telephone designed to protect against
feedback. In such cases, lower the speaker volume slightly.

30

US

Basics

Redialing

1 Pick up the handset (or press (SPEAKERPHONE)).

“=== TALK ===” appears on the display.
Press (LINE 1), (LINE 2), (LINE 3) or (LINE 4) to select the

line, if necessary.
The corresponding line button lights up.

2 Press (REDIAL/PAUSE) to redial the last number dialed.

The last number dialed appears on the display and is
automatically redialed.

Notes

• The last number dialed cannot be stored separately for each line. It is the very
last one you have dialed using any line.

• If the last number dialed exceeds 32 digits or if it is erased, the number
cannot be redialed.

Tip

When the redialed number exceeds 16 digits, the first 16 digits are displayed,
and then the remaining digits are displayed one by one while the displayed
numbers move from right to left across the display.

To check the last phone number dialed

When not making a call, press (REDIAL/PAUSE).
The number appears on the display for 20 seconds.
To dial the number, pick up the handset (or press (SPEAKERPHONE))

while the number is displayed.

Note

“NO DATA” will appear on the display if the last dialed number exceeds 32
digits or if it is erased.

To erase the last phone number dialed

While the phone is not in use, press (REDIAL/PAUSE) twice within 20
seconds.

The number will be erased from the memory.

Basics

continued

Basics

31

US

Making calls (continued)

Busy redialing

If the other line you called is busy, the phone will automatically redial
the last number dialed up to 10 times every 30 seconds until the call is
connected.

When not making a call, press (BUSY REDIAL).
The BUSY REDIAL lamp, MUTING lamp, SPEAKERPHONE lamp

and selected line button light up and the last number dialed appears
on the display.

Notes

• Busy redialing is canceled when you press (BUSY REDIAL), or receive or

make a call during busy redialing.

• If the last number dialed exceeds 32 digits or if it is erased, the number

cannot be redialed.

Making another call while talking

Example: Making a call on line 2 while talking on line 1

1 Press (HOLD) while talking.

The line 1 is put on hold and the LINE 1 button flashes
slowly.

2 Press (LINE 2).
3 Dial a phone number for the second party.

Now you can talk to the second party on line 2.
To disconnect line 2, press (LINE 1).

Notes

• If you do not press (HOLD) in step 1, line 1 will be disconnected.

• If a call is put on hold for more than about three minutes, you will hear an

alarm.

To talk with two parties at the same time using two lines, see “Having
a three-way conference call” on page 48.

US

Basics

32

Receiving calls

(PROGRAM)

(CALL WAITING/FLASH)
(HOLD)

(VOLUME)

(MUTING)
(DO NOT DISTURB)

(SPEAKERPHONE)

(LINE 1)
(LINE 2)
(LINE 3)
(LINE 4)

Jog Dial

Jog Button

1 When you hear the phone ring;

• Pick up the handset from the
phone (or press
(SPEAKERPHONE)).

or

• Press (LINE 1), (LINE 2),
(LINE 3) or (LINE 4)
whichever button is flashing.

The SPEAKERPHONE lamp
lights up and you can talk
through the speakerphone. To
talk through the handset, pick
up it from the cradle.

The connected line button lights
up.
“=== TALK ===” appears on
the display and the display also
shows the operation duration in
hours, minutes and seconds.

Basics

2 When you’re done talking,

replace the handset in the cradle
(or press (SPEAKERPHONE)).

The disconnected line button
goes off.

When calls come in on two or more lines at the same time

Press (LINE 1), (LINE 2), (LINE 3) or (LINE 4) whichever button
is flashing.

To put a call on hold or disconnect the line, see “Receiving a
call while talking” on page 36.

continued

Basics

33

US

Receiving calls (continued)

I

HANDSET

Receiving calls when the headset is connected

When the TL-HD1 headset (not supplied) is connected to the I
(HEADSET) jack, you can talk through the headset.

1 When you hear the phone ring, press

(SPEAKERPHONE) (HEADSET).
The SPEAKERPHONE lamp lights up.

2 When you’re done talking, press

(SPEAKERPHONE) (HEADSET).
The SPEAKERPHONE lamp goes off.

Note

If the headset is not connected, you will receive a call
through the speakerphone in step 1.

Additional tasks

To Do this

Adjust the handset or During phone conversation, press (VOLUME)
headset volume (+) or (--). Each press of (VOLUME)(+) or (--)

Adjust the speaker During speakerphone conversation, press
volume (VOLUME)(+) or (--). Each press of

Put a call on hold Press (HOLD). The line button on which a call is

Adjust the ringer volume Press (PROGRAM). Turn Jog Dial up until “RING

Mute your voice Press (MUTING) to disable the microphone. The

Switch to another call on Press (CALL WAITING/FLASH).
(“call waiting” service*) Press (CALL WAITING/FLASH) again to return to

* You need to subscribe to the service from your telephone company.

US

Basics

34

switches the handset or headset volume
between “HIGH”, “MID” (middle) and “LOW”.

(VOLUME)(+) or (--) switches the speaker
volume by one of 16 levels.

put on hold will flash. Press (LINE 1),
(LINE 2), (LINE 3) or (LINE 4) that is flashing to
resume the conversation. The corresponding line
button can be pressed on every phone.

VOLUME” appears on the display, and then press
Jog Button. Turn Jog Dial to choose “HIGH”,
“MID” (middle), “LOW” or “OFF”, and then press
Jog Button. You will hear (monitor) the phone ring
with the adjusted level. While the phone is ringing,
you can adjust the ringer volume by pressing
(VOLUME)(+) or (--), however, the ringer volume
cannot be set to “OFF”.

MUTING lamp lights up. Press (MUTING) again
to cancel.

the first caller.

If you have subscribed to the Caller ID service including the caller name
service;

- the caller’s number and/or name appears on the display, and the date and
time are automatically set when you receive a call (see page 50).

- the ringer sound changes to a higher tone if the call matches the number
stored on one-touch dial button or in the Phone Directory (memory match
function; see page 50).

Notes

• When another phone connected to line is in use, the line button flashes
slowly.

• If a call is put on hold for more than about three minutes, you will hear an
alarm.

Using Do Not Disturb

You can turn off the outside call and intercom call ringing of all the
lines and voice from the speaker during a Page and an All Page using
this function. However, when a call comes in, “** RINGING **” will
be displayed even if this function is activated.

Making calls is available even if this function is activated.
While the phone is not in use or the phone is ringing, you can press

(DO NOT DISTURB).
The DO NOT DISTURB lamp lights up.
To cancel this function, press (DO NOT DISTURB) again.

Note

An outside call cannot be transferred to the phone with the “DO NOT
DISTURB” function activated.

Basics

continued

Basics

35

US

Receiving calls (continued)

Receiving a call while talking

If another call comes in while talking on the other line, the
corresponding line button will flash and two beeps will be heard from
the speaker.

Example: Receiving a call on line 2 while talking on line 1

1 Press (HOLD).

Line 1 is put on hold and the LINE 1 button flashes slowly.

2 Press (LINE 2).

Now you can talk to the other caller on line 2.
To disconnect line 2, press (LINE 1).

Note

If you do not press (HOLD) in step 1, line 1 will be disconnected.

To talk with two parties at the same time using both line 1 and line 2,
see “Having a three-way conference call” on page 48.

36

US

Basics

Telephone Features

One-touch dialing

You can dial with a one-touch dial button by storing a phone number
to that button. Since two phone numbers can be stored in a one-touch
dial button, up to 16 phone numbers can be stored.

Storing phone numbers and names

Example: to store “SONY” “1234567”.

1 Press (PROGRAM).

(ERASE/CLEAR)

“DIRECTORY” appears on the
display.

2 Select the first memory or

Jog
Button

Jog Dial

(SPEAKERPHONE)

second memory of the one­touch dial button by pressing
(LOWER).

When you store the phone
number in the first memory of a
one-touch dial button, make sure
that the LOWER button is not lit.

When you store the phone
number in the second memory
of a one-touch dial button, press
(LOWER) so that the LOWER
button lights up.

Telephone Features

Character table

Key Character

(1) 1
(2) A t B t C t 2
(3) D t E t F t 3
(4) G t H t I t 4
(5) J t K t L t 5
(6) M t N t O t 6
(7) P t Q t R t S t 7
(8) T t U t V t 8
(9) W t X t Y t Z t 9
(0) 0
(*) *
(#) & t ’ t , t - t . t #

t (space)

3 Press one of the one-touch dial

buttons.
“ENTER NAME” appears on

the display.

4 Enter the name by pressing

dialing keys. You can enter up
to 15 characters.

Press a dialing key until the
desired character appears. (See
the character table for details.)

Enter successive characters in
the same way.

continued

Telephone Features

37

US

One-touch dialing (continued)

1234567

To enter two characters assigned to the same
key, or to enter a “space”, turn Jog Dial up to
move the cursor to the right.

Example: to enter “SONY”, press (7) four
times (S), press (6) three times (O), turn Jog
Dial up to move the cursor, press (6) twice (N),
and press (9) three times (Y).

SONY

5 Press Jog Button.

“ENTER NUMBER” appears on the display.

6 Enter the phone number by pressing the dialing

keys.
You can enter up to 20 digits, including a tone

and a pause, each of which is counted as one
digit.

7 Press Jog Button.

You will hear a long confirmation beep, and the
name and the number are stored. The display
goes off.

Note

Do not allow more than 20 seconds to elapse between each step of the
procedure.

Tips

• If you have entered a wrong number in step 6, press Jog Button, then follow

the procedure in “Changing a stored name and/or phone number” on page

39.

• You can store a flash only to the first digit.

US

Telephone Features

38

Changing a stored name and/or phone number

1234567

7654321

1 Display the name you want to change by

pressing the one-touch dial button.

2 Press (PROGRAM).

The cursor flashes at the first character of the
name.

3 Turn Jog Dial up until the character to be

changed flashes.

4 Enter the new name by pressing the dialing

keys.
Repeat steps 3 and 4 to change the name. If you

want to change only the number, skip these
steps.

5 Press Jog Button.

The phone number appears.
The new phone number will be entered on the
first line in step 6. The current phone number is
displayed on the second line.
As shown below, the display of the entered
phone number will change after registration.

Key First line Second line

(Entered number) (Current number)

(*) *
(#) #
(REDIAL/PAUSE) P

(pause)
(CALL WAITING/FLASH) F

(flash)
TONE (*) (tone) T

SONY

SONY

Telephone Features

6 Enter the new phone number as described

previously by pressing the dialing keys.
If you don’t want to change the number, skip

this step.

7 Press Jog Button.

You will hear a long confirmation beep and the
name and/or the number is changed.

continued

Telephone Features

39

US

One-touch dialing (continued)

Tip

When the phone number of 17 digits or more has been entered, “–” is displayed
next to 15th digit and then the remaining digits are displayed after about 10
seconds.

Erasing a stored name and phone number

1 Display the name and phone number you want

to erase by pressing the one-touch dial button.

2 Press (ERASE/CLEAR).
3 Turn Jog Dial to choose “YES”, and then press

Jog Button.
You will hear a long confirmation beep and the

name and phone number are erased.

Making calls with one-touch dialing

1 Pick up the handset, or press (SPEAKERPHONE).

When you want to select the phone number stored in the
second memory of the one-touch dial button, press
(LOWER).

2 Press the desired one-touch dial button.

The phone number stored in the one-touch dial button will
be dialed.

To check the phone number before one-touch dialing

When not making a call, press the desired one-touch dial button. Each
time the button is pressed, the display shows the name, the phone
number, and then the display goes off successively.

To check the phone number stored in the second memory of the one­touch dial button, first press (LOWER) and then press the one-touch
dial button.

The number stored in the button appears on the display for 20 seconds.
To dial the number, pick up the handset or press (SPEAKERPHONE)

while the number is displayed.

Note

When there is no name stored to a one-touch dial button, “NO NAME”
appears on the display. The display shows “NO DATA” when there is no
phone number stored.

Tip

When the phone number of 17 digits or more has been entered, “–” is displayed
next to 15th digit and then the remaining digits are displayed after about 10
seconds.

US

Telephone Features

40

ERASE ? YES NO

Phone Directory

You can dial a number by scrolling through the Phone Directory, in
which up to 100 phone numbers can be stored.

Storing phone numbers and names

Example: to store “SONY” “1234567”.

1 Press (PROGRAM).

(ERASE/CLEAR)

“DIRECTORY” appears on the
display.

2 Press Jog Button.

“ENTER NAME” appears on
the display.

Jog Dial

3 Enter the name by pressing

dialing keys. You can enter up
to 15 characters.

(SPEAKERPHONE)

Character table

Key Character

(1) 1
(2) A t B t C t 2
(3) D t E t F t 3
(4) G t H t I t 4
(5) J t K t L t 5
(6) M t N t O t 6
(7) P t Q t R t S t 7
(8) T t U t V t 8
(9) W t X t Y t Z t 9
(0) 0
(*) *
(#) & t ’ t , t - t . t #

t (space)

Press a dialing key until the
desired character appears. (See
the character table for details.)

Enter successive characters in
the same way.

To enter two characters
assigned to the same key, or to
enter a “space”, turn Jog Dial up
to move the cursor to the right.

Example: to enter “SONY”,
press (7) four times (S), press
(6) three times (O), turn Jog
Dial up to move the cursor,
press (6) twice (N), and press
(9) three times (Y).

SONY

continued

Telephone Features

Telephone Features

US

41

Phone Directory

1234567

(continued)

4 Press Jog Button.

“ENTER NUMBER” appears on the display.

5 Enter the phone number by pressing the

dialing keys.
You can enter up to 20 digits, including a tone

and a pause, each of which is counted as one
digit.

6 Press Jog Button.

You will hear a long confirmation beep, and the
name and the number are stored. The display
goes off.

Notes

• A total of 200 names and phone numbers can be stored into the Caller ID list

and the Phone Directory combined.
For example, when 150 names and phone numbers are stored into the Caller

ID list, up to 50 phone numbers can be stored into the Phone Directory. If you
attempt to store a 51th phone number into the Phone Directory in this
example, or a 101th phone number into the Phone Directory, you will hear
five short error beeps and “MEMORY FULL” will be displayed. You cannot
store the phone number. To store another phone number, erase one of the
stored phone numbers (see page 44) or erase data from Caller ID list (see
page 53).

• Do not allow more than 20 seconds to elapse between each step of the

procedure.

Tip

If you have entered a wrong number in step 5, press Jog Button, then follow the
procedure in “Changing a stored name and/or phone number” on page 43.

US

Telephone Features

42

Changing a stored name and/or phone

1234567

number

1 Display the name you want to change by doing

steps 1 and 2 in “Making calls from the Phone
Directory” on page 44.

2 Press (PROGRAM).

The cursor flashes at the first character of the
name.

3 Turn Jog Dial up until the character to be

changed flashes.

4 Enter the new name by pressing the dialing

keys.
Repeat steps 3 and 4 to change the name. If you

want to change only the number, skip these
steps.

5 Press Jog Button.

The phone number appears.
The new phone number will be entered on the
first line in step 6. The current phone number is
displayed on the second line.
As shown below, the display of the entered
phone number will change after registration.

Key First line Second line

(Entered number) (Current number)

(*) *
(#) #
(REDIAL/PAUSE) P

(pause)
TONE (*) (tone) T

SONY

SONY

Telephone Features

continued

Telephone Features

43

US

Phone Directory

7654321

(continued)

6 Enter the new phone number as described

previously by pressing the dialing keys.
If you don’t want to change the number, skip

this step.

7 Press Jog Button.

You will hear a long confirmation beep and the
name and/or the number is changed.

Tip

When the phone number of 17 digits or more has been entered, “–” is displayed
next to 15th digit and then the remaining digits are displayed after about 10
seconds.

Erasing a memory location

1 Display the name and phone number you want

to erase by doing steps 1 and 2 on “Making calls
from the Phone Directory” below.

2 Press (ERASE/CLEAR).
3 Turn Jog Dial to choose “YES”, and then press

Jog Button.
You will hear a long confirmation beep and the

memory location is erased.

Making calls from the Phone Directory

1 Press Jog Button.

“DIRECTORY 1” appears on the display. The number
stored in the Phone Directory appears in the right of the
display.

2 Display the name and phone number you want to call.

To search in alphabetical order: Turn Jog Dial up or down.
To search by entering the initial character: Press the

dialing key of the desired character, then turn Jog Dial.

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Telephone Features

44

ERASE ? YES NO

When the Phone Directory security mode is set to ON:

When Jog Dial is turned or the dialing key is pressed,
“SECURITY=????” is displayed.

Enter the four digits security code which you have stored in
step 4 on page 46 by pressing the dialing keys.

When the security code is correct, “OK” is displayed.
Perform this step again. If the security code is not correct,
“SECURITY=????” is displayed. Enter the correct security
code.

3 Pick up the handset, press (SPEAKERPHONE) or press Jog

Button.
The phone number will be dialed.

Notes

• Once the phone returns to idle status with the Phone Directory security mode
ON setting, you must enter the security code when searching for or changing
a phone number in the Phone Directory or when making calls from the Phone
Directory.

• After displaying the phone number in step 2, perform step 3 within 20
seconds.

Tip

You can search the Phone Directory memory even while receiving calls. When
you want to make a call from the Phone Directory memory while receiving a
call, either press Jog Button, or press a line button that is not being used in step

3.

Telephone Features

About the search order

The names appear in the following order when you turn Jog Dial up or
down.

• Alphabetical order:
ABC...XYZ y & y ’ y , y - y . y * y # y 0 - 9 y (space)

t

• Initial character: To search for “SONY” for example, press (7) and
then turn Jog Dial to search through the names starting with P, Q, R,
S or 7.

t

continued

Telephone Features

45

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Phone Directory

(continued)

Setting the security code and enabling/ disabling the Phone Directory security

The Phone Directory can be secured by presetting a security code.
Once this setting is made, input of the correct security code is required
to access the Phone Directory when searching for or changing a phone
number or when making calls directly from the Phone Directory.

The four digits code you will enter in step 4 of the procedure below
becomes the security code.

1 Press (PROGRAM).
2 Turn Jog Dial up until

“SECURITY MODE” appears
on the display.

3 Press Jog Button.

“NUMBER=????” appears on
the display.

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Telephone Features

46

4 Enter the four digits security

code (0000 to 9999) by pressing
the dialing keys.

NUMBER=1234

5 Press Jog Button.

You will hear a confirmation beep and the
security mode ON/OFF setting is displayed.

ON OFF

6 Turn Jog Dial to choose “ON” or “OFF”, and

then press Jog Button.
You will hear a long confirmation beep, and the

security mode is enabled/disabled.

Tip

You can press (PROGRAM) instead of Jog Button in the procedure above.

Changing the security code

1 Perform steps 1 to 3 on page 46.

“SECURITY=????” appears on the display.

2 Enter the four digits security code (0000 to 9999)

by pressing the dialing keys.
You will hear a confirmation beep when the

entered security code is correct, and
“CHANGE? YES NO” appears on the display.

3 Turn Jog Dial to choose “YES”, and then press

Jog Button.

4 Enter a new four digits security code (0000 to

9999) by pressing the dialing keys.

5 Press Jog Button.

You will hear a confirmation beep and the
security code is changed.

6 Turn Jog Dial to choose “ON” or “OFF”, and

then press Jog Button.
You will hear a long confirmation beep, and the

security mode is enabled/disabled.

Telephone Features

SECURITY=1234

CHANGE? YES NO

NUMBER=????

Telephone Features

47

US

Having a three-way conference call

You can talk on two lines at the same time.

Making another call while talking

You can talk with two parties at the same time using two lines. (Three­way conference)

1 Press (HOLD) while talking on

one line.
The line in use is put on hold.

2 Press (LINE 1), (LINE 2),

(LINE 3) or (LINE 4) whichever

button is not used.

(SPEAKERPHONE)

3 Dial a phone number for the

second party.

4 Press (CONF) (conference) after

you’re connected to the second
party.

The CONF lamp lights up. Now
you can talk to both parties.

When you want to return to a
normal outside call, press the
line button to continue the call.

Notes

• If you do not press (HOLD) in step 1, the first line will be disconnected.

• If three or four lines are connected or put on hold, “Three-way conference”

will not be available.

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Telephone Features

48

Receiving a call while talking

If another call comes in while talking, the line button on which another
call is coming will flash.

1 Press (HOLD).

The line in use is put on hold.

2 Press (LINE 1), (LINE 2), (LINE 3) or (LINE 4), in which

another call is coming.

3 Press (CONF).

Now you can talk to both parties. (Three-way conference)

Notes

• If you do not press (HOLD) in step 1, the first line will be disconnected.

• If three or four lines are connected or put on hold, “Three-way conference”
will not be available.

To disconnect the lines during a three-way conference

Example: During a three-way conference between line 1 and 2

To disconnect both lines at the same time, replace the handset in the
cradle.

If you talk through the speakerphone or headset, press
(SPEAKERPHONE) (HEADSET).

To disconnect line 1 and continue talking on line 2 only:

Press (LINE 2).

To disconnect line 2 and continue talking on line 1 only:

Press (LINE 1).

To put the lines on hold during a three-way conference

Example: During a three-way conference between line 1 and 2

Press (HOLD). Both lines are put on hold.
To resume the conversations on both lines, press (CONF).
To resume the conversation only on one line, press (LINE 1) or

(LINE 2), for the line you want. The other line you did not select is kept
on hold.

Note

During a three-way conference, you cannot use the “call waiting” service.

Telephone Features

Telephone Features

49

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Caller ID Features

Understanding the Caller ID service

Caller ID allows the caller’s phone number to be shown on the display
before the call is answered. In order to use this feature, you must first
subscribe to the Caller ID service. The name of this service may vary
depending on your telephone company.

To use this feature, be sure to enter your home area code (see page 19).

When you receive a call

The phone number appears on the display with the date and time as
shown in the following example.

If your Caller ID service includes the caller name service, the caller’s
name also appears on the display (up to 15 letters).

Caller’s name
Caller’s phone number

The date and time received

SMITH JOHN

If you have subscribed to the Caller ID service, the date and time are
automatically set when you received a call.

When you answer the call, the Caller ID display changes to the
“=== TALK ===” display.

Notes

• The caller’s phone number and/or name will not appear in the following

cases:

- “OUT OF AREA”: when the call is made through a telephone company

which does not offer Caller ID service (including international calls).

- “PRIVATE”: when the call is “blocked.” For privacy reasons, many states

allow callers the option to prevent his or her telephone data from being
displayed on the other party’s Caller ID display.

• If the call is from an office which uses multiple lines, the displayed phone

number may not match the number you use to call the extension.

• The time is renewed each time the phone receives the Caller ID.

Since the Caller ID sends time information by the unit of one minute, the time
indication may be one minute behind at most.

About the memory match function

If you receive a call from a phone number which is stored on one of the
one-touch dial buttons (see page 37), or in the Phone Directory (see page

41), the ringer sound will change to a higher tone from the second ring.

Tip

If calls come in on two or more lines simultaneously, the display will show the
data on these lines sequentially.

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Caller ID Features

50

Looking at the Caller ID list

The phone stores data for the last 200* calls received including “OUT
OF AREA” and “PRIVATE” calls. It keeps track of all calls received;
even if they were not answered.

* A total of 200 names and phone numbers can be stored into the Caller ID list

and the Phone Directory combined. For example, when 150 names and phone
numbers are stored into the Caller ID list, up to 50 phone numbers can be
stored into the Phone Directory.

Viewing the Caller ID list

When the phone is not in use, the display shows the following.

Number of calls which
you have not viewed

Number of calls which
you have already viewed

Today’s date and current time

You can look through the data in the Caller ID list to check the number
and/or name of the calls received.

NEW 0 OLD 0

1 Turn Jog Dial.

Data for the newest call appears
for 20 seconds.

Caller ID Features

SMITH JOHN

NEW CALL
lamp

2 Turn Jog Dial up to display

older data or down to display
newer data.

Notes

• “NEW” data will not be changed to “OLD” data unless all “NEW” data is
viewed at one time. If only some “NEW” data is viewed, that data will not be
counted as “OLD” data if there is “NEW” data that has not yet been viewed.

• When you have checked all data by turning Jog Dial up or down,
“END OF LIST” appears.

Tip

When there is “NEW” data, the NEW CALL lamp flashes.

continued

Caller ID Features

51

US

Looking at the Caller ID list (continued)

About the “REPEAT” and “SAVE” display

“SAVE” appears if the call is “saved” (see

SMITH JOHN

below).

“REPEAT” appears if there are more than
two calls from the same caller. The older data
will be replaced by the new data, so the calls
are counted as only one call (for “NEW” calls
only). When all “NEW” data is viewed,
“REPEAT” goes off.

Saving the phone numbers in the Caller ID list

As the phone stores data for up to 200 calls, if a 201st call comes in, the
oldest data is erased automatically.

To prevent important data from being erased, you can “save” them.
The “saved” data will not be erased until you erase them manually
(see page 53). If you receive a call from the number saved in the Caller
ID list, the ringer sound will change to higher tone from the second
ring. You can save up to 50 phone numbers.

Jog Button

1 Display the phone number you

want to save from the Caller ID
list by turning Jog Dial.

2 Press (PROGRAM) while the

number is displayed.

COPY SAVE

3 Turn Jog Dial to choose

“SAVE”, and then press Jog
Button.

You will hear a long
confirmation beep and “SAVE”
appears.

Note

If you try to save a 51st phone number, you will hear five short error beeps and
you cannot save the phone number. To save the phone number, erase one of the
saved phone numbers (see page 53).

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Caller ID Features

52

Erasing data from the Caller ID list

To erase phone numbers one by one

Jog Button

1 Display the phone number you

want to erase by turning Jog
Dial.

2 Press (ERASE/CLEAR) while the

number is displayed.

ERASE ? YES NO

3 Turn Jog Dial to choose “YES”,

and then press Jog Button.
You will hear a long

confirmation beep and the data
is erased.

The selected phone number is
erased and the phone number
prior to the phone number that
has been erased on the Caller ID
list appears on the display.

Caller ID Features

continued

Caller ID Features

53

US

Looking at the Caller ID list (continued)

To erase the entire list at once

Jog Button

1 Display “END OF LIST” by

turning Jog Dial.

END OF LIST

2 Press (ERASE/CLEAR).

ERASE ALL ?

“ERASE ALL?” is displayed,
and “YES NO” appears after
about two seconds.

3 Turn Jog Dial to choose “YES”,

and then press Jog Button.
You will hear a long

confirmation beep and the
entire list is erased.

Notes

• If you intend to erase the entire list with any new calls remaining, you will
hear five short error beeps and you cannot erase the list.

• The “saved” numbers (see page 52) are not erased even if you erase the entire
list. To erase the “saved” numbers in the Caller ID list, follow the procedure
in “To erase phone numbers one by one”.

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Caller ID Features

54

Using the Caller ID list

Using the Caller ID list, you can call back a phone number from the
Caller ID list easily, or store numbers from the Caller ID list into one­touch dial buttons or Phone Directory.

Calling back a number from the Caller ID list

1 Display the phone number you

want to call by turning Jog Dial.

SMITH JOHN

2 Confirm the number and press

Jog Button, pick up the handset

(SPEAKERPHONE)

or press (SPEAKERPHONE)
while the number is displayed.

The phone automatically dials
the displayed number.

Note

If the number displayed in step 1 is not the one you should call back, you can
change the number of digits of the phone number as described on page 58.

Tip

You can search the Caller ID list even while receiving calls. When you want to
make a call from the Caller ID list while receiving a call, either press Jog Button,
or press a line button that is not being used in step 2.

continued

Caller ID Features

Caller ID Features

US

55

Using the Caller ID list (continued)

Storing a number of the Caller ID list into one-touch dial buttons

(LOWER)

1 Display the phone number you

want to store by turning Jog
Dial.

SMITH JOHN

Jog Button

2 Press (PROGRAM) while the

number is displayed.

COPY SAVE

3 Press Jog Button.

When you store the phone
number in the second memory
of a one-touch dial button, press
(LOWER).

DIRECTORY

4 Press one of the one-touch dial

buttons.
You will hear a long

confirmation beep and the
phone stores the number.

Notes

• If the home area code has not been entered, you will hear five short error
beeps and the storing will be canceled in step 2.

• Do not allow more than 20 seconds to elapse between steps 2 to 4 of the
procedure.

• If the number displayed in step 1 is not the one you should store, you can
change the number of digits of the phone number as described on page 58.
However, once you store a number into one-touch dial button, you cannot
alter the phone number as described on page 58.

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Caller ID Features

56

Storing a number of the Caller ID list into Phone Directory

1 Display the phone number you

Jog Button

want to store by turning Jog
Dial.

SMITH JOHN

2 Press (PROGRAM) while the

number is displayed.

COPY SAVE

3 Press Jog Button.

DIRECTORY

Caller ID Features

4 Press Jog Button again.

You will hear a long
confirmation beep and the
phone stores the number.

Notes

• If the home area code has not been entered, you will hear five short error
beeps and the storing will be canceled in step 2.

• Do not allow more than 20 seconds to elapse between steps 2 to 4 of the
procedure.

• If the number displayed in step 1 is not the one you should store, you can
change the number of digits of the phone number as described on page 58.
However, once you store a number into Phone Directory, you cannot alter the
phone number as described on page 58.

• A total of 200 names and phone numbers can be stored into the Caller ID list
and the Phone Directory combined, see page 42 for details.

continued

Caller ID Features

57

US

Using the Caller ID list (continued)

To change the number of digits of the phone number

If the number of digits of the phone number in the Caller ID list is
different from the actual phone number, you need to adjust the
number of digits of the phone number to call back, store into the one­touch dialing or Phone Directory number.

1 While the phone number from the Caller ID list is displayed,

press (#) repeatedly until the phone number with the
correct number of digits appears on the display.

Each time you press (#), the number of digits changes as
follows:

When the home area code and the local area code do
not match

SMITH JOHN

SMITH JOHN

When the home area code matches

SMITH JOHN

SMITH JOHN

SMITH JOHN

SMITH JOHN

SMITH JOHN

SMITH JOHN

US

Caller ID Features

58

When the local area code matches

SMITH JOHN

SMITH JOHN

SMITH JOHN

SMITH JOHN

2 Continue the operation to call or store the phone number

with the correct number of digits (pages 55, 56 and 57).

Notes

• You need to adjust the number of digits each time you call back from the
Caller ID list as the changes to the Caller ID data is not stored in memory.

• You may not be able to change the number of digits depending on the Caller
ID data.

Caller ID Features

Caller ID Features

59

US

Using “Caller ID with call waiting” service

This telephone is compatible with the “Caller ID with call waiting”
service. Make sure that your telephone company offers this service.

Like the basic Caller ID service, you need to subscribe to “Caller ID
with call waiting” in order to use this service.

Even though you may have already subscribed to “Caller ID” and
“call waiting” as two separate services, you need to request a
subscription to “Caller ID with call waiting” as a single service.

This is a new service that combines the two services.

Even though you now have a “Caller ID with call waiting”
compatible phone, unless you subscribe to the combined “Caller ID
with call waiting” service, you will not be able to see the name
and number of the second caller.

When a new call comes in while you are talking, the caller’s name
and/or phone number of the new call appears on the display for about
20 seconds.

To switch to another caller

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Caller ID Features

60

1 To switch to the new caller,

press (CALL WAITING/FLASH).

2 To switch back to the first caller,

press (CALL WAITING/FLASH)
again.

Using visual message waiting service

If you subscribe to your telephone company’s message service which
includes this feature, the display will show that you have messages
waiting to be retrieved.

(ERASE/CLEAR)

If you have messages

Example: When there are messages

on line 1.

“LINE 1” and “MESSAGES” appear
on the display of all phones
connected to LINE 1 jack and the
MESSAGES lamp of all phones
flashes.

MESSAGES
lamp

The display and the MESSAGES lamp
of all phones will go off when one
phone retrieves messages.

Note

You cannot use this feature, if you have not subscribed to your telephone
company’s message service.

For details on the availability of this service, please ask your telephone
company.

If the display and the MESSAGES lamp remain flashing

If the display and MESSAGES lamp do not go off (e.g. When you
retrieve your messages with other phones), you can go off the display
and MESSAGES lamp manually by pressing (ERASE/CLEAR).

Note

When there are messages on two or more lines, you can turn off the message
display and MESSAGES lamp on all the lines by pressing (ERASE/CLEAR).
However, the display and MESSAGES lamp on other connected phones are not
turned off.

Caller ID Features

continued

Caller ID Features

61

US

Using visual message waiting service (continued)

If you move or change your telephone company

Message waiting signals are sent in one of two ways: FSK signaling or
“stutter” signaling (Your telephone company can provide you with
more information about your service).

The first time this phone receives a voice mail message, it will set itself
to the FSK service and will lock out the stutter service if your
telephone company is in FSK service.

When you move or change your telephone company, you need to do
the following: Unplug the AC power adaptor, and plug it into an AC
outlet. If the battery is still inserted in the phone, take it out. The phone
will return to the ready state for either FSK or stutter dial tone voice
mail recognition.

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Caller ID Features

62

Intercom Operation

Talking between the phones (Intercom)

You can converse with the other phone connected to the LINE 1 jack.

Example: Making an intercom call

from station number 02
to 03.

1 Pick up the handset.
2 Press (INTERCOM).

“INTERCOM ??” appears on
the display.

3 Enter the two digits station

number (01 to 16) by pressing
the dialing keys.

The phone makes a call

(SPEAKERPHONE)

immediately after the number is
entered.

“INTERCOM TO 03” appears
on the display of the phone
making a call.

The phone rings and
“INTERCOM FROM 02”
appears on the display of the
phone receiving a call.

When a person at the phone
receiving a call picks up the
handset or presses

(SPEAKERPHONE) or
(INTERCOM), you can talk with

each other.

Intercom Operation

4 When you’re done talking,

replace the handset in the
cradle.

Intercom Operation

continued

63

US

Talking between the phones (Intercom)

Notes

• An intercom call is available between two phones only. If the other phone are

busy with intercom, page, or all page, you will hear a busy tone and “BUSY”
will be displayed.

• If the other phone is in Do Not Disturb mode, you will hear a short busy tone

and “DO NOT DISTURB” will be displayed.

• While conversing with an outside caller via the phone receiving an intercom

call, you cannot make an intercom call. If you press (INTERCOM), you will
hear a busy tone.

• If you enter your station number mistakenly in step 3, you will hear five short

error beeps. If you enter a station number which has not been assigned, “NO
ANSWER” will be displayed.

Tips

• When you receive an intercom call, the phone will ring at a low level even

when the “RING VOLUME” is set to “OFF”.

• While on an intercom call, the INTERCOM lamp on the connected two

phones lights up and on other phones flashes.

• If you press (INTERCOM) in step 2 without performing step 1 on page 63, the

speakerphone will automatically turn on. When you’re done talking, press
(SPEAKERPHONE) in this case.

• If you pick up the handset during speakerphone conversation, it will change

to handset conversation, and conversely when you press (SPEAKERPHONE)
during handset conversation, it becomes speakerphone conversation.

(continued)

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Intercom Operation

64

Voice paging (PAGE)

You can page the other phone connected to the LINE 1 jack without
any operation on the other phone. The phone being called rings once
and the speakerphone automatically turns on.

Example: Page from station

number 02 to 03.

1 Pick up the handset.
2 Press (PAGE).

“PAGE ??” appears on the
display.

3 Enter the two digits station

number (01 to 16) by pressing
the dialing keys.

The phone pages immediately
after the number is entered.

“PAGE TO 03” appears on the

(SPEAKERPHONE)

display of the phone making a
call.

The phone rings and “PAGE
FROM 02” appears on the
display of the phone receiving a
call.

You can begin talking.

4 When you’re done talking,

replace the handset in the
cradle.

Notes

• Paging is available between two phones only. If the other phone are busy
with intercom, page, or all page, you will hear a busy tone and “BUSY” will
be displayed.

• If the other phone is in Do Not Disturb mode, you will hear a short busy tone
and “DO NOT DISTURB” will be displayed.

• While conversing with an outside caller via the phone to be paged, you
cannot page that phone. If you press (PAGE), you will hear a busy tone.

• If you enter your station number mistakenly in step 3, you will hear five
short error beeps. If you enter a station number which has not been assigned,
“NO ANSWER” will be displayed.

Tips

• If you press (PAGE) in step 2 without performing step 1, the speakerphone
will automatically turn on. To disconnect the speakerphone conversation,
press (SPEAKERPHONE).

• A person can also answer a page by picking up the handset in step 3.

Intercom Operation

Intercom Operation

US

65

Paging all phones (ALL PAGE)

You can page all phones connected to the LINE 1 jack through the
speakerphone.

Example: Page all phones from

station number 02.

1 Pick up the handset.
2 Press (ALL PAGE).

“ALL PAGE” appears on the
display of the phone making the
page.

The other phones being called
ring once and
“ALL PAGE 02” appears on
the display.

You can page all phones

(SPEAKERPHONE)

through the speakerphone.

3 When you’re done talking,

replace the handset in the
cradle.

Notes

• When the other phone are busy with intercom, page, or all page, you cannot

execute all page.

• You cannot use All Page for the phone which is on an outside call or in Do

Not Disturb mode.

• Answering or finishing an all page is not available from the paged phone.

Tips

• If you press (ALL PAGE) in step 2 without performing step 1, the

speakerphone will automatically turn on. To disconnect the speakerphone
conversation, press (SPEAKERPHONE).

• When being called with all page, press (SPEAKERPHONE) to cancel the

calling and operate the phone.

US

Intercom Operation

66

Ha

ving an intercom conference call

While on an outside call, connecting an intercom call allows you to talk
with two parties at the same time (Intercom conference call).

1 While conversing with an

outside caller, press
(INTERCOM).

The line in use is put on hold
and “INTERCOM ??” appears
on the display.

2 Enter the two digits station

number (01 to 16) by pressing
the dialing keys.

3 Press (CONF) (conference) after

you’re connected to the second
party.

The CONF lamp lights up. Now
you can talk to both parties.

When you want to return to a
normal outside call, disconnect
from one of the internal lines.

Notes

• Even if (CONF) is pressed on the phone receiving an intercom call, “intercom
conference call” cannot be performed.

• If two or more lines are put on hold, select the line to be included into the
conversation by pressing the line button, and then perform the procedure
above.

Tip

You can conduct an intercom conference if you press a line button during an
outside call, with other phones also pressing the same line button.

Intercom Operation

Intercom Operation

US

67

Transferring a call

You can transfer a call to the other phone connected to the LINE 1 jack.

Example: When transferring the call

on line 1 to station
number 03.

1 While conversing with an

outside caller, press
(TRANSFER).

The line in use is put on hold
and “TRANSFER ??” appears
on the display.

2 Enter two digits station number

(01 to 16) of the phone receiving
the transfer by pressing the
dialing keys.

The phone makes a call

(SPEAKERPHONE)

immediately after the number is
entered.

“TRANSFER TO 03” appears
on the display of the phone
making a call.

The phone rings and
“LINE1 TRANSFER” appears
on the display of the phone
receiving a call.

US

Intercom Operation

68

3 When a person picks up the

handset (or presses

(SPEAKERPHONE)) or presses
(LINE 1), (LINE 2), (LINE 3) or
(LINE 4) whichever button is

flashing on the phone receiving
a transferred call, an outside call
is connected.

Notes

• If there is another call from outside while transferring a call, you cannot speak to
the outside caller in step 3. Press the line button you want to answer and talk.

• After step 2, if the phone receiving the transferred call does not perform step 3
within about one minute after the handset has been replaced or (SPEAKERPHONE)
pressed on the phone transferring the call, an alarm will be heard from the phone
transferring the call.

• If the other phone is in Do Not Disturb mode, you will hear a short busy tone and
“DO NOT DISTURB” will be displayed.

• If the phone receiving the transfer is on an outside call or intercom call, an outside
call will not be transferred, you will hear a busy tone and “BUSY” or “NO
ANSWER” will be displayed.

• If two or more lines are put on hold, select the line to be transferred by pressing
the line button, and then perform the procedure on page 68.

• If you enter your station number mistakenly in step 2, you will hear five short
error beeps. If you enter a station number which has not been assigned, “NO
ANSWER” will be displayed.

Tips

• Transferring is available even while any of phones are on an intercom call other
than the phone receiving the transfer.

• When you receiving a transferred call, the phone will ring at a low level even
when the “RING VOLUME” is set to “OFF”.

• You can replace the handset in the cradle or press (SPEAKERPHONE) after you
have entered the station number in step 2.

• To cancel transferring a call, press the line button which is flashing. The
conversation with an outside caller is resumed.

To transfer during an intercom call

While on an outside call, make an intercom call (see page 63). The
outside call is put on hold. When the line button which is flashing is
pressed on the phone called, the outside call is connected.

To transfer during a page

While on an outside call, make a Page (see page 65). The outside
call is put on hold. When the line button which is flashing is
pressed on the phone paged, the outside call is connected.

To transfer during an all page

While on an outside call, make an All Page (see page 66). The
outside call is put on hold. The outside call is connected by pressing
the line button which is flashing on every phone.

When you do not know the phone to which an outside call should
be transferred, use this function.

Tip

To cancel the transfer during an intercom call, Page or All Page, press the line button
which is flashing. The conversation with an outside caller is resumed.

Intercom Operation

Intercom Operation

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69

Additional Information

Mounting the phone on a wall

1

Hang-up
tab

2

Wall bracket

3, 4

Telephone
line cords

AC power
adaptor cord

1 Remove the hang-up tab and

replace it upside down.

2 Attach the wall bracket to the

phone. Insert the upper tabs
first, then press the phone into
the wall bracket so that the
lower tabs on the wall bracket
go into the phone.

3 Attach the AC power adaptor

cord and the telephone line
cords to the wall bracket.

4 Plug the other end of the

telephone line cords into the
LINE 1/LINE 1+2, LINE 3/
LINE 3+4 jacks, and plug the
telephone line cord into the
DATA jack if necessary.

5 Hook the wall bracket to the

wall plate, and plug the
telephone line cords into the
telephone outlets. Plug the
telephone line cord into the
input jack on the computer or
FAX, etc., if necessary.

5

Wall plate

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Additional Information

70

Using the phone during a power failure

Open

During a power failure, you cannot make or receive calls. When power
returns, reset the date and time. Other settings and memory will return as
they were before the power failure.

We recommend that you install the 6F22/6LR61 9V battery (not supplied)
into the phone.

When you install the 6F22/6LR61 9V battery (not supplied) into
the phone

During a power failure, you can make or receive calls. However, the
speakerphone does not function. To make a call, you must press the line
button after picking up the handset, and to receive a call, press the line
button which is flashing after picking up the handset.

The phone can be used for about 30 minutes continuously.
When making a call, you can only use the dialing keys.
During a power failure, “POWER FAILURE” appears on the display.
In the following cases, the battery has been exhausted so it needs to be

replaced.

• When calls cut out during a conversation.

• When the line button does not light up or goes off quickly even if the line
button is pressed after picking up the handset.

• When the display of “POWER FAILURE” becomes weak.

• A clicking noise may be heard from the phone.

Additional Information

Battery
compartment

Notes

• You cannot operate the phone other than for making or receiving calls.

• If the AC adaptor is pulled out from the AC outlet when the battery is still inside
the phone, the battery will discharge even if the phone is not being used. Remove
the battery when unplugging the phone for a long time in order to avoid battery
discharge and damage to the phone from battery leakage.

• If there is a power failure during a call with intercom, page, and all page, the call
will be disconnected. When transferring a call, outside call will remain on hold
even in the case of a power failure, so you can return to the outside call.

Tip

If there is a power failure during an outside call, the call may be continued, but the
handset volume and speakerphone volume can not be adjusted.

9V

6F22/6LR61 9V battery
(not supplied)

Additional Information

71

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Maintenance

• Clean the cabinets with a soft cloth slightly moistened with water or

a mild detergent solution. Do not use any type of abrasive pad,
scouring powder or solvent such as alcohol or benzine as they may
damage the finish of the cabinet.

• If you have any questions or problems concerning your phone,

please consult your nearest Sony dealer.

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Additional Information

72

Troubleshooting

If you’ve experienced any of the following difficulties while using your
phone, use this troubleshooting guide to help you remedy the
problem. Should any problem persist, consult your nearest Sony
dealer.

Symptom

You hear no dial tone.

The telephone does not connect
at all, even though the number
you dial is correct.

The phone does not redial
correctly.

You cannot hear anything from
the speaker.

The phone does not ring.

The line button of the unused
line flashes.

Making/receiving calls

You hear five short error beeps
when you press the line button.

A click will sound from the
phone after call completion or
when the connection of the call
has been unsuccessful.

You hear five short error beeps
and cannot store a number on a
one-touch dial or in the Phone

/Phone

Directory.

One-touch dialing or Phone

Directory

Directory dialing is incorrect.
You forget your security code.

One-touch dialing

Remedy

• Make sure the telephone line cord is securely
connected to the telephone outlet.

• Make sure the dial mode is set correctly (page 17).

• Make sure the last dialed number is really the one you
want to dial.

• Press (VOLUME)(+) to increase the speaker volume
(page 29).

• “RING VOLUME” set to “HIGH”, “MID” or “LOW”
(page 34).

• Make sure the phone is not in Do Not Disturb mode
(page 35).

• Make sure the unused line is set to “DISABLE”
(page 18).

• Make sure the line is set to “DISABLE” (page 18).

• This sound is an automatic confirmation of whether
or not there have been any voice messages, and not a
malfunction.

• Make sure your home area code is entered (page 19).

• Make sure you follow the procedure for storing the
number correctly (page 37, 41).

• Make sure the number (including the tone and pause
digits) does not exceed 20 digits.

• Store the correct number (page 37, 41).

• Contact your local Sony authorized dealer or service
center.

Additional Information

continued

Additional Information

73

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Troubleshooting (continued)

Symptom

The caller’s name and/or
phone numbers does not
appear on the display.

The caller’s name and/or
phone numbers does not
appear on the display during
call waiting.

Caller ID

You cannot dial the number
from the Caller ID list.

The memory match function
does not work.

You cannot use visual massage
waiting service.

When pressing (INTERCOM),
you hear a busy tone and
cannot make an intercom call.

When pressing (INTERCOM) or
(PAGE), you hear a short busy
tone and cannot make an
intercom call or make a paging.

Intercom

The dialing mode, area codes,
date and time and station
number is incorrect.

Remedy

• Make sure you have subscribed to Caller ID service.

• The call is made through company which does not

offer Caller ID service. ”OUT OF AREA” will appear
on the display.

• The call was “blocked.” “PRIVATE” will appear on

the display.

• You have answered the call while “** RINGING **”

was displayed. Be sure to answer after the Caller ID
data is displayed.

• Make sure your home area code is entered (page 19).

• Make sure you have subscribed to “Caller ID with call

waiting” service (see page 60).

• Make sure your home area code is entered (page 19).

• You may need to change the number of digits of the

phone number (page 58).

• If the call is from an office which uses multiple lines,

the phone number may not match the number you put
in the memory.

• Make sure you have subscribed to visual message

waiting service (see page 61).

• If you move or change your telephone company, reset

this phone (page 62).

• The other phone is on an intercom call.

• Make sure that the other phone (IT-M804 or IT-M704)

is connected to the LINE 1 jack correctly.

• Make sure a phone other than the IT-M804 and IT-

M704 phone is not connected to the LINE 1 jack.

• Make sure that all phones are appropriately connected

according to the indoor wiring (page 11).

• Make sure the phone is not in Do Not Disturb mode

(page 35).

• The data of these settings were not sent to the phones

correctly. Set these settings up again.

To reset the phone

If any of these remedies do not work, unplug the AC power adaptor. If
the battery is still inserted in the phone, take it out. When the phone
won’t be reset yet, press RESET button on the left side of the phone
with a ball-point pen, etc.

The day and time setting and last phone number dialed will be erased.

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Additional Information

74

Note

When you reset the phone by pressing RESET button, the whole contents Phone
Directory, area codes, Caller ID data, messages, the dialing mode and Do Not
Disturb settings may be erased.

To return the phone to the factory setting

When you lost the security code or need to erase the home area code,
etc., reset the phone by following the procedure below.

Note

If you return the phone to the factory setting, the whole contents of one-touch
dial, Phone Directory, Caller ID data and all settings will be erased.

To return the phone to the factory setting, unplug the AC power
adaptor, and then plug it while pressing (ERASE/CLEAR). If the battery
is still inserted in the phone, take it out first.

Additional Information

Additional Information

75

US

Specifications

Power source

DC 12V from AC power adaptor AC-T71

Dial signal

Tone, 10 PPS (pulse) selectable

Dimensions

Approx. 7 7⁄8 x 2 5⁄8 x 9 1⁄4 inches
(w/h/d)
(approx. 199 x 68.2 x 235.5 mm)

Mass

Approx. 2 lb 2 oz
(approx. 1010 g)

Supplied accessories

See page 9.

Design and specifications are subject to
change without notice.

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Additional Information

76

Index

A

Assigning station
number 16

Adjusting the volume

handset 29, 34
headset 29, 34
ringer 34
speaker 29, 34

Area code 19

B

Busy redialing 32

C

Call waiting service 34, 60
Caller ID 50

Caller ID list 51
calling back 55

date and time 50
saving Caller ID data 52
storing into one-touch
dial buttons 56
storing into Phone
Directory 57

Caller ID with call
waiting 60

Conference 48, 67
Connection 10

D, E, F, G

Dialing mode

choosing 17
switching to tone dialing

temporarily 29

Directory

Phone Directory 41
Disable the line 18
Display language 24
Do Not Disturb 35

H

Headset 29, 34
Hold 29, 34
Home area code 19

I, J, K

Identifying the parts 25
Intercom 63
Intercom conference 67

L

Lamp indications 27
Local area code 20

M, N

Making calls 28
Memory match function 50
Mounting the phone on a

wall 70

O

One-touch dialing 37
OUT OF AREA 50

P, Q

Package contents 9
Paging all phones 66
Phone Directory 41
Power failure 71
PRIVATE 50
Pulse dialing 17

R

Receiving calls 33
Redialing 31
REPEAT 52
Reset the phone 74
Return to the factory

setting 75

S

SAVE 52
Saving Caller ID data 52
Security code 46
Setting up

dialing mode 17
phone 10

Speakerphone
performance 30

Specifications 76
Storing Caller ID data into

one-touch dial buttons 56
Storing Caller ID data into

Phone Directory 57

T, U

Talking between the
phones 63

Three-way
conference 48

Tone

dialing 17

switching to 29
Troubleshooting 73
Transferring a call 68

V, W, X, Y, Z

Visual message waiting
service 61

Voice paging 65
Volume

handset 29, 34

headset 29, 34

ringer 34

speaker 29, 34

Additional Information

Additional Information

77

US

For the customers in the USA

Be sure to save the receipt and attach it to your WARRANTY card when having your
equipment repaired at an authorized Sony service station.

Sony Corporation Printed in China