Page 1
t
Internet Terminal
Operating Instructions
For instructions on how to connect your equipment
refer to the "Quick Setup Guide". For Instructions on
using the Microsoft® WebTV Network™ Plus service,
refer to "Your guide to using WebTV".
3-867-006-21 (1)
These Operating Instructions describe how to sign up
for the WebTV Plus service and how to use your Sony
Internet Terminal.
Mlcfoscrtl
PLUS
INT-W250
> 1999 by Sony Electronics Inc.
Page 2
WARNING
To prevent fire or shock hazard, do not expose the Internet Terminal to
rain or moisture.
This symbol is intended to alert the user to the presence of
uninsulated "dangerous voltage" within the product's
enclosure that may be of sufficient magnitude to constitute
a risk of electric shock to persons.
This symbol is intended to alert the user to the presence of
important operating and maintenance (servicing)
instructions in the literature accompanying the appliance.
Note to the CATV Installer
This reminder is provided to call the CATV system installer's attention to
Article 820-40 of the NEC that provides guidelines for proper grounding
and, in particular, specifies that the cable ground shall be connected to the
grounding system of the building as close to the point of cable entry as
practical.
! To prevent electric shock, do not use this polarized plug with an
extension cord, receptacle, or other outlet unless the blades can be
fully inserted to prevent blade exposure.
^ Any changes or modifications not expressly approved in these Operating Instructions could
void your authority to operate this equipment.
II
Page 3
Smart Card Slot
Your Sony Internet Terminal is equipped with a Smart Card slot. To avoid
damaging your Internet Terminal, do not insert foreign objects into the
slot.
Owner's Record
The model and serial numbers are located on the rear panel of the
Internet Terminal. Record the serial number in the space provided below.
Refer to these numbers whenever you call upon Sony Customer Service
regarding this product.
Model No. INT-W250
Serial No.
________________ _______
Trademarks
Microsoft, WebTV Network, WebTV, Around Town, and the WebTV logo
are either registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
Other company or product names mentioned herein may be trademarks
of their respective owners.
Ill
Page 4
Notice
Your Internet Terminal provides access to the Internet and the World
Wide Web. Information on the Internet and World Wide Web is created by
millions of individuals and organizations. This is what gives the Internet
its diversity and value. However, some information may include material
which you find objectionable. Sony is not responsible for the content of
material accessed through your Internet Terminal.
The Internet Terminal, like other Internet devices, does not support all
data formats.
The subscription fee for the Microsoft WebTV Plus service is a flat
monthly fee, depending on the type of service. The service is not available
as a local call everywhere.
The Microsoft WebTV Plus service is available as a local call in most areas.
Contact your telephone company to determine if toll charges may apply.
Around Town™ is not available everywhere.
TV listings are not available everywhere.
IV
Page 5
Contents
Introduction....................................................................1
Package Contents............................................................................2
Batteries for the Remote Control
About these Operating Instructions..............................................3
..................................................
3
Using the Remote Control and Basic Functions
Signing Up for the WebTV Plus Service
Signing Up.......................................................................................9
Completing the Sign-Up Process
Other Information
Connecting Other A/V Equipment
Connecting a Printer....................................................................14
Front Panel Controls
Back Panel Controls
Programming the Remote Control..............................................19
Programmable Codes....................................................................20
Limited Warranty
FCC Regulations and Information...............................................22
Specifications................................................................................23
Troubleshooting............................................................................24
.........................................................
....................................................................
.....................................................................
.........................................................................
.................................................
............................
.............................................
................
5
9
12
13
13
17
18
21
Page 6
Introduction
Congratulations on your purchase of the Sony Internet Terminal. To
access the Internet with this product, you need to subscribe to the
Microsoft WebTV Network Plus service (referred to in these Operating
Instructions as the "WebTV® Plus service"). Becoming a subscriber is easy
(see "Signing Up" on page 9).
This chapter reviews package contents and battery requirements.
ife) The WebTV Plus service is constantly expanding. For instructions on using the WebTV Plus
service, refer to the on-screen help or to “Your guide to using WebTV".
Page 7
Internet Terminal Operating Instructions
Package Contents
Make sure you have received all of the following items in your Internet
Terminal package.
Internet Terminal
A/V (Audio/Video) Cable AC Power Cord
C
Telephone Cable
Telephone Cable T Splitter
^ If you are missing any of these items, contact your Sony dealer.
^ Use only thftiupplied AC Power Cord when connecting the Internet Terminal to the wall
outlet.
S-Video Cable
Coaxial Cable
Remote Control
Size AA
Batteries (2)
Page 8
Introduction
Batteries for the Remote Control
Insert two size A A batteries (supplied) into the remote control as shown.
Be sure to match the + and - marks on the batteries with the + and -
marks inside the battery compartment.
^ Under normal conditions, batteries will last up to six months. If the remote control is not
working properly, the batteries may be worn out. When replacing batteries, replace both
batteries, and do not mix different brands and types. After you replace batteries, you may
need to reprogram the remote control. See "Programming the Remote Control" on
page 19 for details.
About these Operating Instructions
These Operating Instructions describe how to connect to the Internet via
the WebTV Plus service. These instructions also describe connections not
covered in the "Quick Setup Guide".
Once you're connected to the WebTV Plus service, you can use the on-line
instructions and take a tour. To get additional help on using your Internet
Terminal, and using the WebTV Plus service, refer to "Your guide to using
WebTV".
Page 9
Page 10
Using the Remote Control and Basic Functions
Although the Internet Terminal's remote control is preset to operate Sony
brand TV's, you can program the remote control to operate other
manilfacturer's TV's. This will enable you to operate your TV when
viewing regular broadcast TV using the remote control. For information,
see "Programming the Remote Control" on page 19.
Page 11
Internet Terminal Operating Instructions
TVA/IDEO Cycles through the video inputs of
COOiSfT
C* o
o @ @
O 0 0
@00
TV POWER Turns your TV on and off.
WEB POWER Turns on the Internet Terminal and
TV/WEBTV Changes the device being controlled
Switch by the remote control. Set the switch
CODE SET Used for programming the remote
0-9 Buttons Select channels or numbers; enter
ENTER Activates the selected channel on
OPTIONS Displays the OPTIONS panel,
RECENT Displays and allows you to access
SCROLL +/- Move fhe page up or down when
Buttons the page is too long to be displayed
HOME Displays the Web Home or TV
BACK Displays the last page viewed, or
your TV.
connects to the WebTV Plus service;
disconnects from the WebTV Plus
service and turns off the Internet
Terminal.
to TV to control your TV, or to
WEBTV to control your Internet
Terminal.
control to operate your TV. See
page 19 for details.
numbers in text boxes.
your TV; moves the TV window.
which contains common WebTV
Plus service functions. Refer to
"Your guide to using WebTV" for
details.
the most recently viewed Web
pages and TV channels. Refer fo
"Your guide to using WebTV" for
defails.
on the screen; change channels.
Home page.
hides the on-screen keyboard.
Page 12
Using the Remote Control and Basic Functions
VIEW
Arrow Buttons
Button
VOL +/CH +/-
Switches between TV and the Web.
Move the yellow highlight box to a
different command or activity on
the screen; select different keys
when the on-screen keyboard is
displayed.
Activates a highlighted link or
command; displays the on-screen
keyboard; displays a moveable
arrow when the currently displayed
page contains an image map. Refer
to "Your guide to using WebTV".
Increases and decreases the volume.
Moves to the next or previous
channel.
Page 13
Page 14
Signing Up for the WebTV Plus Service
Signing up for the WebTV Plus service is as easy as filling out a short
application form right on your TV screen. After you complete the last
page, you can correct any mistakes. After you finish signing up, the TV
Home page appears and you are ready to begin.
^ These Operating Instructions give instructions for using the on-screen keyboard. You can
also use the Sony Internet Terminal Wireless Keyboard which is available at your Sony
dealer.
Signing Up
1 Press the TV POWER button to turn on your television. (See
"Programming the Remote Control" on page 19.)
^ If the Internet Terminal and your TV are connected through a VCR, you may need to
turn on the VCR and select the external input before signing up.
2 Press the WEB POWER button to connect to the WebTV Plus service.
After a few introductory pages, the sign-up page appears.
The first time you connect to the WebTV Plus service, your Internet Terminal takes a
minute or more to make the connection.
^ If you conneaed the Internet Terminal to your TV withan S-Video or A/V cable, press
the TVA/IDEO button to cycle through the TV's video inputs until the WebTV Plus
service appears on your screen.
^ If you connected the Internet Terminal to your TV using only a VHF/UHF (coaxial
cable) connection, select channel 3 or 4, whichever channd you set the GH3-CH4
switch to on the back panel of the Internet Terminal,
3 When you are asked to provide information, press to display the
on-screen keyboard.
continued
Page 15
Internet Terminal Operating Instructions
1 Type the required information in each text entry box. To go to the next
page, highlight "continue" or "return" anci press VDuring the sign-up process, you may be asked to provide the
following information:
□ First name
□ Last name
□ Your phone number (see next page)
□ Billing address
□ Internet name, which acts as your e-mail address (see next page)
□ Payment information (see next page)
5 Repeat steps 3 and 4 until you have entered all of the required
information.
The sign-up pages will reappear pach time you turn on your Internet Terminal until you
complete the sign-up process.
10
Page 16
I
Signing Up for the WebTV Plus Service
Phone Number and Payment Information
To use the number buttons on the remote control to type numbers, set the
TV/WEBTV switch to WEBTV. You don't have to insert spaces or
hyphens.
□ If you connected your Internet Terminal to a phone line that will only
be used to access the Internet, do not enter that number here. Enter
the number at which you receive telephone calls.
□ To select a payment method, highlight the type of payment you want
to use and press ♦ .
Internet Name
Your Internet name acts as your e-mail address. It can contain letters and
numbers, but must start with a letter. For example, T42 is okay, 42T is not.
It must contain at least three characters, and no more than 15. It cannot
contain spaces or punctuation marks.
For example, if you select "myname" as your internet name, your e-mail
address is "myname@webtv.net".
11
Page 17
Internet Terminal Operating Instructions
Completing the Sign-Up Process
When you complete the last sign-up page, the WebTV Plus service
displays a page that contains all the information you have entered.
To correct a mistake on a previous sign-up page:
1 Highlight the text box that contains the information you want to
change and press
The page on which you originally entered the information appears.
2 To return to the sign up information page, highlight “continue" or
"return" and press
You may need to repeat this step more than once to reach the sign-up
information page.
To complete the sign-up process:
□ Highlight "correct" on fhe sign-up information page and press
^ If you see a screen that asks you to update your Internet Terminal with the latest features
from the WebTV Plus service, select the "Update Now" option.
12
Page 18
other Information
Connecting Other A/V Equipment
! Unplug your equipment from the power outlets before making
connections.
^ The illustration below is a sample configuration. Refer to the "Quick Setup Guide" for
connection details.
^ For information on using the IR Blaster to control your VCR and/or cable box, refer to the
"Quick Setup Guide".
TV, VCR, and Cable Box Configuration
Outlet
13
Page 19
Internet Terminal Operating Instructions
Connecting a Printer
Internet Terminal
■ ©
e
® 0
®.#.
□
T
! Unplug the internet Terminal and printer from the power outlets
before making connections.
Connecting a printer to your Internet Terminal enables you to print Web
pages and e-mail messages. The Sony Internet Terminal is not compatible
with all printers. Check the following locations for a list of the latest
compatible printers:
□ Sony, at http://www.sony.com/webtv
□ WebTV Networks, at http://www.webtv.com
Or, refer to the oii-line instructions available from Web Home.
14
Page 20
Other Information
To connect a printer to the Internet Terminal
1 Unplug the Internet Terminal and printer from the power outlets
before making connections.
2 Connect the printer cable to the PRINTER PORT jack on the Internet
Terminal and to the printer.
^ You will not need to use the software disks that come with your printer. The only software
needed to print from your Internet Terminal is provided by the WebTV Plus service. If your
Internet Terminal needs the latest software, an "Update Now" message will be presented
to you when you first connect to the WebTV Plus service.
15
Page 21
Page 22
Other Information
Front Panel Controls
POWER CONNECTED MESSAGE
SONY
webtv
_________________________
1 ^ MwtN MwccTo Kwai j j |
...
..........
.......................
---^<1 1 '
POWER Indicates whether the Internet Terminal is on or off.
Indicator
CONNECTED Flashes while the Internet Terminal is connecting to the
Indicator WebTV Plus service and while receiving new information.
Remains lit while in use.
MESSAGE Lights up to indicate you have an unopened e-mail
Indicator message.
SMART CARD Allows you to use a Smart Card, Smart Cards are like
Slot credit cards with an embedded computer chip that stores
personal information. Smart Cards let you safely and
conveniently make transactions on the Internet, such as
buying products, paying bills, and banking.
Dr
17
Page 23
Internet Terminal Operating Instructions
Back Panel Controls
Connector
TEL LINE
IR BLASTER OUT
PRINTER PORT
AUDIO (R)/(L)
IN/OUT
VIDEO IN/OUT
S-VIDEO IN/OUT
CH 3-CH 4 Switch
VHF/UHF
AC IN
SERIAL PORT
MIC IN
®
@ <1
Description
@
Connects your Internet Terminal to
UUI J
•p I VHMJHÍ
3*CH4
□
Cable Type
Telephone (RJ-11)
a telephone jack.
Allows you to connect your IR Blaster for
easy control of your cable box, VCR and
Digital Satellite Receiver.
Allows you to connect your Internet
Printer cable
Terminal to a printer.
Connects your Internet Terminal to the
right and left audio inputs and outputs of
Audio
(RCA-type)
your TV.
Connects your Internet Terminal to your Video (RCA-type)
TV's or VCR's video inputs and outputs.
Allows you to connect your Internet
Terminal to your TV and video camera
S-Video (4-pin
mini DIN)
recorder for optimal picture quality (if your
TV has an S-VIDEO INPUT or OUTPUT).
This switch determines the TV channel on
which programs from your Internet
Terminal can be viewed when connected to
the TV with the VHF/UHF connector.
IN: Allows you to connect your Internet
Coaxial cable
Terminal to your normal (off-air) TV
or cable TV service.
OUT: Allows you to send normal (off-air)
TV or cable signals to your TV or VCR.
Connects your Internet Terminal to a
120V AC outlet.
Allows you to connect your Internet
Terminal to serial devices.
Receives input from an external microphone.
AC
18
Page 24
Other Information
Programming the Remote Control
The Internet Terminal's remote control is preset at the factory to operate
Sony brand TVs. If you have a TV made by another manufacturer that
you want to operate with the Internet Terminal's remote control, use the
following procedure to program the remote control to operate your TV.
Tour TV must have infrared (IR) remote control receiving capability in order to be used with
the Internet Terminal's remote control.
To program the Internet Terminal's remote control.
1 Find the code number for your TV from "Programmable Codes" on
page 20. If more than one code number is listed, use the number
listed first to complete the following procedure.
2 Press the CODE SET button.
3 Enter the code number.
4 Press the ENTER button within 10 seconds.
To Check if the Code Number Works:
Use the following procedure to make sure the code works.
□ Aim the Internet Terminal's remote control at the TV and press the
TV POWER button.
If the TV responds, try the CH+ and CH- buttons. If the TV responds,
you're done. If the code doesn't work:
□ Try programming the remote control using the other codes listed for
your TV.
□ If your TV does not respond to the Internet Terminal's remote
control—even after trying all the code numbers for your TV—call
1-888-772-7669.
19
Page 25
Internet Terminal Operating Instructions
Programmable Codes
Brand Code
Sony
101
Admiral 102,114,109
Akai
103
Bell & Howell 114,109,138
(Montgomery
Ward)
Broksonic 103,112
Centurion
112
Coronado 113
Craig 122,123,120,
121
Croslex
111
Curtis Mathis 103,119,123
Daewoo 135,136,103
Daytron
113
Emerson 122,113,120,
121,123,103,
115
Eisher
125
General Electric 102,118,103,
107
Goldstar 103,113,112,
130
-
Hitachi 131,113,103,
132
JC Penney 103,102,130,
107
JVC
128,129
KTV 133,113,103,
123,134
LXI (Sears) 102,103, 111,
125,119,112
Brand
Magnavox
Marantz
Mitsubishi
NEC
Panasonic
Philco
Philips
Pioneer
Portland
Quasar
Radio Shack
RCA/
PROSCAN
Samsung
Sanyo
Scott
Sharp
Signature 2000
(Montgomery
Ward)
Sylvania
Symphonic
Toshiba
Vidtech
Wards
Zenith
Code
m, 112,113,107
124
124.102.112
103.112
118.116.117.107
111,118,109
111
137,118,119
103.108
110.107
102,112,124,
123
102,103,104,
105,106,107,
108
103,126,112,
113
125
123.112
114,113,115
114.109
111, 112,108
123,139
119^114
131.103.112
113.103.115.112
108,110
20
Page 26
Limited Warranty
other Information
SONY ELECTRONICS INC. ("SONY”) warrants
this Product (including any accessories) against
defects in material or workmanship as follows;
1. LABOR: For a period of 90 days from the
original date of purchase, if the Product is
determined to be defective, SONY will repair or
replace the Product at no charge, or pay the labor
charges to any SONY authorized service facility.
After this 90 day period, you must pay for all
labor charges.
2. PARTS: For a period of one (1) year from the
original date of purchase, SONY will supply, at
no charge, new or rebuilt replacements in
exchange for defective parts. Any replacements
will be warranted for the remainder of the
original warranty period or (90) days from
installation by SONY'S authorized service facility,
whichever is longer.
3. ACCESSORIES: Parts and labor for all
accessories are for one (1) year.
To obtain warranty service, you must take the
Product, or deliver the Product freight prepaid, in
either its original packaging or packaging
affording an equal degree of protection, to a
SONY authorized service facility. Please see
below for the number to call to locate the closest
facility.
This warranty does not cover customer
instruction, installation, set up adjustments or
signal reception problems.
This warranty does not cover cosmetic damage or
damage due to acts of God, accident, misuse,
abuse, negligence, commercial use, or
modification of, or to any part of the Product.
This warranty does not cover improper
installation (if self installed), loss of use of the
product, or wasted programming charges due to
product malfunction. This warranty does not
cover damage due to improper operation or
maintenance, connection to improper voltage
supply, or attempted repair by anyone other than
a facility authorized by SONY to service the
Product. This warranty does not cover Products
sold AS IS or WITH ALL FAULTS. This warranty
is valid only in the United States.
Proof of purchase in the form of a bill of sale or
receipted invoice which is evidence that the unit
is within the Warranty period must be presented
to obtain warranty service.
This warrantv is invalid if the factory applied
serial number has been altered or removed from
the Product.
REPAIR OR REPLACEMENT AS PROVIDED
UNDER THIS WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CONSUMER. SONY SHALL
NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH
OF ANY EXPRESS OR IMPLIED WARRANTY
ON THIS PRODUCT. IN NO EVENT SHALL
SONY BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES WHATSOEVER
ARISING OUT OF THE USE OR INABILITY TO
USE THE PRODUCT. EXCEPT TO THE EXTENT
PROHIBITED BY APPLICABLE LAW, ANY
IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE ON THIS PRODUCT IS
LIMITED IN DURATION TO THE DURATION
OF THIS WARRANTY.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, or allow limitations on how long an
implied warranty lasts, so the above limitations
or exclusions may not apply to you. In addition, if
you enter into a service contract with the SONY
Partnership within 90 days of the date of sale, the
limitation on how long an implied warranty lasts
does not apply to you. This warranty gives you
specific legal rights, and you may have other
rights which vary from state to state.
For your convenience, SONY ELECTRONICS
INC. has established telephone numbers for
frequently asked questions:
To locate the servicer or dealer nearest you,
For service assistance or resolution of a service
problem, or
For Product information or operation call; _
SONY DIRECT RESPONSE CENTER
1-888-772-7669 (toll free)
For an accessory or part not available from your
authorized dealer, call the above number, or;
1-800-488-7669
For information regarding the WebTV Network
Plus service, call WebTV Networks, Inc.
Customer Information Center:
1 -800-Go-WebTV(l -800-469-3288)
21
Page 27
Internet Terminal Operating Instructions
FCC Regulations and Information
FCC Registration Information
Your Internet Terminal has been registered by the
Federal Communication Commission (FCC) as not
being harmful to the telephone network when
connected directly to the telephone lines. In order
to fully comply with the Rules of the FCC, the
following instructions should be read carefully and
followed completely where applicable:
FCC has established Rules which permit this
device to be directly connected to the telephone
network. Standardized jacks are used for these
connections. This equipment should not be used
on party lines or coin phones.
If this device is malfunctioning, it mav also be
causing harm to the telephone network; this device
should be disconnected until the source of the
problem can be determined and until the repair
has been made. If this is not done, the telephone
company may temporarily disconnect service.
The telephone company may make changes in its
technical operations and procedures; if such
changes affect the compatibility or use of this
device, the telephone company is required to give
adequate notice of the changes. You will be advised
of your right to file a complaint with the FCC.
If the telephone company requests information on
what equipment is connected to their lines, inform
them of:
a. The telephone number to which this unit is
connected.
b. The ringer equivalence number.
c. The USOC jack required.
d. The FCC Registtation Number.
Items (b) and (d) are indicated on the label. The
Ringer Equivalence Number (REN) is used to
determine how many déVices can be connected to
your telephone line. In most areas, the sum of the
REN's of all devices on any one line should not
exceed five (5). If too many devices are attached,
they may not ring properly.
Service Requirements
In the event of equipment malfunction, all repairs
should be performed by our Company or an
authorized agent. It is the responsibility of users
requiring service to report the need for service to
our company or to one of our authorized agents.
For service, call 1-888-772-7669.
Radio Interference Information
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instmctions, mav cause harmful interference ^vith
radio communicatitms. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does cause
interference to radio or television reception (w’hich
vou can determine by turning the equipment off
and on), vou are encouraged to trv to correct the
interference by one or more of the following
measures:
Change the position of the Internet Terminal with
respect to the radio or television equipment that is
receiving the interference.
Move the Internet Terminal away from the
equipment that is receiving the interference.
Plug the Internet Terminal into a different outlet so
that thè Internet Terminal and the equipment
receiving the interference are on different branch
circuits.
Shielded cables and I/O cords must be used for
this equipment to comply with the relevant FCC
regulations. Changes or modifications not
expressly approved in writing by Sony Electronics,
Inc., void the user's authority to operate this
equipment.
If these measures do not eliminate the interference,
you should consult your Internet Terminal dealer
or an experienced radio/television technician for
additional suggestions. In addition, you may find
the following booklet prepared by the FCC helpful:
"How to Identify and Resolve Radio-TV
Interference Problems." This booklet is available
from the U.S. Government Printing Office,
Washington, D.C., 20402 Stock No. 004-000-00345-
4.
22
Page 28
Specifications
Other Information
Terminals
Dimensions
Weight
Power
Requirements
Power
Consumption
Supplied
Accessories
Optional
Accessories
Video In/Out (1)
Audio (R/L) In/Out (1)
S-Video In (l)/Out (1)
Tel Line (1)
Printer Port (DB25) (1)
Serial Port (1)
IR Blaster Out (1)
MIC IN (1)
CH3-CH4 Switch (1)
VHF/UHF In/Out (1)
AC In (1)
355 mm x 73.5 mm x 226 mm (w/h/d)
(14" X 2 X 8 57/64")
3 kg (6 lbs 10 oz)
AC 120 V
38 W max
8 W stand by
Remote Control RM-Y801 (1)
Size AA Batteries (2)
AC Power Cord (1) 1.9 m
A/V (Audio/Video) Cable (1) 1.5 m
Telephone Cable (1) 7.5 m
S-Video Cable (1) 1.5 m
T Splitter (1)
Coaxial Cable (1) 1.5m
IR Blaster (1)
Wireless Keyboard KI-W250
23
Page 29
Internet Terminal Operating Instructions
Troubleshooting
m
Symptom
TV POWER button
doesn't turn on TV.
No picture, no sound.
No sound.
Can't change TV
channels while using
WebTV Plus service.
The WebTV Plus
service screens
disappear after
pressing the
CHANNEL +/buttons.
Possible Cause and remedies
The remote control has not been properly
programmed. See "Programming the Remote
Control" on page 19.
The batteries in the remote control, or optional
wireless keyboard, could be weak. Check the
batteries and replace them, if necessary.
Make sure the AC Power Cord is connected.
Check that the TV/VIDEO switch is set correctly.
If your TV is not connected with S-Video or A/V
cables, set the CH3-CH4 switch on the back panel of
the Internet Terminal to the channel for which there
is no broadcaster in your area. Then tune the TV to
the same channel using your remote control.
Make sure the Internet Terminal is properly
connected.
If your TV must be set to a certain channel to view
other devices to which it is connected, make sure this
channel is selected.
Check that the correct video input is selected by
pressing the TV/VIDEO button.
If you connected the Internet Terminal using the
S-Video or A/V cables, make sure the cables are
properly connected.
If your TV is not connected using the S-Video or A/V
cables, set the CH3-CH4 switch on the back of the
Internet Terminal to the opposite channel to which it
is currently set.
If you connected the Internet Terminal using A/V
cables, make sure the cables are properly connected.
Make sure the TV /WEBTV switch is set to WEBTV.
Press the TV/VIDEO button on the remote control
until the WebTV Plus screen appears.
24
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Other Information
Symptom
IR Blaster doesn't
seem to be working
correctly.
The unit gets
extremely hot.
The unit turns off and
on by itself.
The unit will not turn
on.
The unit will not
connect to the WebTV
Plus Network after
receiving an upgrade
from the WebTV Plus
The Message Indicator
light is not working.
Remote control or
keyboard is no longer
working.
Possible Cause and remedies
Check that the IR Blaster is positioned directly in
front of the IR sensor area of your cable box and/or
VCR.
Follow the on-line instructions in the "Settings" link,
accessible from the TV Home page of the WebTV
Plus service.
Check the placement of the unit. Place the unit in a
location with adequate ventilation. Do not place the
unit in a cabinet or on a TV.
If the heat is excessive, contact your Sony dealer.
This is often caused by static build up. Turn off the
unit and disconnect the AC Power Cord from the
power outlet. Then reconnect the AC Power Cord to
the power outlet and turn on the unit. If this does not
solve the problem, contact your Sony dealer.
Make sure the AC Power Cord is securely connected
to the Internet Terminal and a power outlet.
Turn off the Internet Terminal and disconnect the AC
Power Cord from the power outlet. Then reconnect
the AC Power Cord to the power outlet and turn on
the Internet Terminal. You may need to repeat this
procedure three or four times to solve the problem.
You can set your Internet Terminal to check for
messages automatically. However, if you check for
messages yourself before the terminal is set to do so
automatically, the Message Indicator may not light
until the terminal checks again. You may want to
consider setting the terminal to check for mail when
you usually are not connected.
Replace the batteries.
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